Recent Reviews from AutoNation Toyota Gulf Freeway

Content with the work they did on my truck. (Replaced two catalytic converters that had been stolen.) But then they wanted to charge me $1,000 to install two cat protectors, to inhibit another theft. They sell me a truck that invites theft of the cats, then they want to gouge me to remedy a design flaw that they created/sold me. They should classify this as a recall item and install the necessary guards to protect their customers.

The ONLY place I will ever service my Toyotas. Impeccable customer service from Luis Guzman. Always a great experience!

painful at every point of contact. initial point of service contact; representative body language appear like he didn't want to be there. when question was asked his tone was rude. I left my vehicle for service despite the terrible service because i was already there and didn't want to was any more time driving to another dealer service shop. Service rep. told my vehicle would be ready Monday. now it Monday 1423, did not get a call, to get an update on my vehicle. call several times; most no one will pick and will some one pick up i would be transfer to another phone that will ring out. WOW!!, these this company know how to wast your time. it is safe to say i will not be retuning or referring anyone. to any who appreciates professionalism, stay away from this place!!! my vehicle is still there, will update my review on how this experience end. 1430

Service Representative as helpful and informative.

Whew! Almost don't know where to start. Called first to find out how much for a diagnostic check to find out why my check engine light is showing on my toyota prius. The man on the phone told me that the diagnostic check was free. So I scheduled an appointment and showed up just to be told by my associate Luis that it would be a hundred dollars. He said this deadpan until I mentioned that I was told it was free over the phone. He then said, okay whatever, since you came all this way we'll look at it. So after sitting there two hours for this check I was told what I already knew, and that for a deeper check it would be 378 dollars. I told him I would have to discuss it with my wife and possibly bring it back later. He said he would have my car brought around. After a half hour of waiting I went and asked another employee who the supervisor was on duty, I was told it was craig, in a t- shirt. Finally I got on the phone called auto nation toyota and asked to talk to the supervisor on duty. I was told that he was with another customer and would have to call me back. I finally got my car back and left the place, but will never go back again. What a lousy experience.

Motorists beware of Auto Nation's service department's abusive and deceptive practices. With them a $300 repair quickly became a $2,500 repair bill. They saw two elderly people traveling across Texas and attempted to take advantage of us. I have used many Dealer Service Departments over the years and none were as abusive as this one

Mi primera vez en este lugar me recibió Luis del servicio al cliente ,mientras mi auto estaba en servicio me ofrecieron un buen alimento gracias auto nation.

Very bad services care car and attention to the customer service . ..

Staff was nice, car buying process was pretty fast

Minerva was great. The process was quick and painless

Mexicanto el servicio buenas personas

No me pareció el precio que me ofrecieron por comprar mi tacoma Se la vendimos a carmax, Quedamos muy satisfechos con carmax

Very simple process and good price was offered. Minerva was awesome and very helpful.

It took about 2 hours to get the scheduled oil change done. It's extremely too long and wasted my time.

Don't waste your time or money for any maintenance services here, unless you still have the free Toyota care... Even if you have Toyota care you're still gonna be wasting you're time here..

Very professional....

I really appreciate the hassle free experience and the professionalism of all the staff.

My new vehicle is exactly what I wanted and better than expected! I didn’t spend all day at the dealership and financing was seamless and quick. David Garcia was the salesman and David Lozano in financing had me in and out and made this process painless!

Smooth transaction! Didn’t try and beat me down on their original offer!

This is a great place to have service done on your Toyota vehicle.friendly staff and the wait time was short.

Service managers will NOT answer the phone. Very bad customer service.

Hopefully they fix my car that I had for 4 days. The engine shut off while I was driving and wouldnt accelerate. They said they will take a look at the car. But some of the employees have great customer service and hopefully the weren't just trying to sell me car that's a lemon off there lot just to get rid of it.

Best place to do buy and service cars, I buy there and service all my vehicles there. Very friendly staff.

Hay camionetas muy bonitas

Justin was very friendly and accurate on the completion of my vehicle. Thank you Justin!

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I just purchased a 2022 Toyota 4Runner from Abdul Aziz. He made the car buying experience easy and stress free. He was AMAZING!! Abdul took time to make sure I understood all of the features on the vehicle and wasn’t pushy. I initially reached out via email to make sure the vehicle was on the lot and available. Abdul got back with me very quickly confirming it was available. I then requested the drive out price with tax, title and license- he responded very quickly with a very fair price and sent pictures of the vehicle to confirm the vehicle was exactly what I inquired about. We set the appointment time- and he was very professional- not taking calls, didn’t look at his phone but rather gave me 100% of his attention- very professional!

Excellent job by Alejandro. Worked with us to find a car that fits our needs and our budget. Best of all, we got a great 90 day warranty!

Had some bad dealings with the original service advisor but Thomas took great care of me

they need to be more professional and learn to deal with customers.

Peter was excellent and it was the best car buying experience I have ever had. I will to to Autonation first from now on!

Me mintieron.usan engaños para que uno llevo su vehiculo a inspeccion dicen que aun tiene garantía de fabrica y a la Mera hora te dicen que siempre no y que lo quieren Checar mas.y que va a costar.cuando primero me dicen que el chequeo es gratuito.pura estafa

I came in to get my windshield replaced and worked with Thomas one of the service advisors he was very professional and I enjoyed working with him. The negative is that when I called on Saturday into the service center to follow up "I lost Thomas's direct number" I was on hold for 30+ minutes when I selected the option to follow up on my vehicle so I hung up and selected new customer and the lady answered within 30 seconds extremely frustrating about that.

It was an easy trasition, no hassle. Ms.Minerva was amazing.

I was told by Craig the Service manager and another employee named Lois/Louis? My ignition coils were good. Error code misfire. We cannot get your check engine light yo go out without further diagnostics. My car was parked at the front of the lot and i was dismissed rudely. I pulled up my hood and it wouldn’t stay up. The shocks were broken. I brought it to their attention. And Craig said “let’s look at the video tape” When you first came in here somebody was holding the hood up for you Craig said. It was already broken. Your hood shocks were already broken Craig said. I was laughing on the inside. Very insulted as well. Finally Craig found the exact spot in the video tape when I first arrived. Sure enough. My hood was working properly. I won’t be going back to this place again. Very rude and arrogant people there. They treat the customers like numbers. It’s all about the dollar there. I spent $3800 months ago and had problems and had to go back. Way over priced. I was fooled. But no more. Bye bye Craig and Lois/Louis. I valued my self respect more than someone trying to call me a liar. Bye by Craig and Lois/Louis.

Unprofessional and overpriced. Won’t get my car serviced there again.

My credit card was compromised after visiting your business. Based on how I use my card I am positive the person that took my card for payment stole the numbers off the card and tried to make purchases. The day I visited your establishment the credit card machine was inoperable at the kiosks I was serviced at so I had to give the person my card which is something I never do. I either use Apple Pay, Tap or insert card. I also request a new credit card number every year and monitor all transactions daily, even multiple times a day with alerts set up on my devices (phone and watch) to receive instant alerts when my credit card is used.

A 3 hours and 15 minutes waittime for one tire change with pointment.

Excellent service!!

Arrived at 8:40 to leave my car all day. I had not heard from the advisor so I texted her around lunch. Nobody had even looked at it. Texted again a couple of hours later and still had not looked at it but advisor said they were about to look. The truck would not open on my highlander. They were suppose to check the tire sensors and replace but by the time the advisor let me know the estimate it was 4:30 and I had arrive to pick up my car because they closed at 5:00. My trunk was fixed ( so far) and cost $288.00. But did not complete the work order for the sensors. The manager was pleasant but could not tell me a reason why my car sat there all day. Btw. My appt was nov 13 and I made that appt 10 days before. I will never use this company again. Very disappointed!!!

Great dealership and excellent customer service. The sales person Abdul Aziz was exceptionally courteous and helped through each step to finalize and get the deal through at a fair price. I also worked with Judith - she was very honest and upfront with all the costs, unless other dealers that lacked transparency and sneaked in dealer add-on costs. I went to look at a Highlander XLE and ended up with a higher trim in the color combination that I was looking for. Finance went through smoothly and I am very happy with my 2nd Highlander and 4th Toyota.

Service was great had me out in a great time. Only problem was I had a coupon for for 10% off. I presented the coupon to my advisor. He said it would be applied. The coupon was not applied at all. What's the purpose of presenting the offer if it's not honored.

Pablo was very professional he made sure the customer was top priority. Again thanks for great customer service!!

THE 24 HOUR OIL CHANGE I always wonder why I don't come here for service. Then I come back and fully remember! Had an appointment with full confirmation (I was called twice by someone who sounded like a robot, wasn't but clearly didn't have human skills) for 9am. I show up at 9am and they argue with me telling me it's not till 1130.... Show them my email and then they say "well 1130 is better for us. looks like someone double booked you". Not off to a good start.. I was there for a recall on my car and for an oil change promo. I was told it would take 4 hours to complete the service but I would receive a text in just a bit with an update to any service I may also need. (after they inspect the car for additional issues.) I did not receive any updates until 6pm, when they were closing and no longer had time to allow me to pick up car. They sent me a service plan over at this time for more $2,000 bucks. Ummm no thanks, I forgot just how much more dealerships try to charge you vs others. An air filters for $80 is ridiculous. Ladies, this is a simple 2 second swap we can do ourself! 24 hours later I show up and the only service my car received was an oil change!! Are you kidding me. They took 10 mins to look at it and decided it didn't actually need the recall fix. Will not go back. Not for service or even to buy a car from here again. PS don't fall for the extended warranty BS or other services... They are not what they seem and do not cover what you think despite how they make it sound.

This place only wants money. I was told I needed new brakes in August even though I never had an issue. In November my brakes started to screech. Why would new brakes screech? I took it back in and was told they resurfaced the rotors and lubricated the brake pads. Is this usually done right after new brakes are placed? And, the brakes are still screeching. Also had wipers replaced and the new wipers were worse. When I mentioned that I was told they had to clean them? So was I given dirty wipers? Did the old ones even need to be replaced? I have never had such a bad experience with Toyota.

I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee

Peter Son in Sales was great. I gave my requirements to over 5 dealers around Houston, and he is the only one that listened and found what I was looking for. We agreed to a fair price up front ($4k less than my closest dealer). He kept me informed all along the way until my vehicle arrived (2 weeks early!). Jorge in Finance listened to me as well, and gave me exactly what I wanted in terms of extended warranty and service. He was very patient as I ran through all the small print on the contract. Super experience! I'll be looking at AutoNation again in another year for my next car.

First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.

Por el momento muy bien los agentes se portaron muy bien y recomiendo a zulibeth como un buen es un gran persona y otorga muy buen servicio en nuestras visitas a

Muhammed Jawed was very helpful and courteous. He quoted me a price better other places. No hassle with him. Due to the car shortage, I had to put down$2000 deposit and waited for the car to arrive. I ended finding a similar car at a different dealer that I could drive home immediately. I called Muhammed to cancel the order. He responded kindly and I received a notification for the refund within the hour. I highly recommend this place if you shop for a new car. No nonsense questions like what Is your budget, how much can you pay a month…

Amazing!

I bought multiple vehicles from this dealership.Parts department treat me like you are a criminal.consumer services is I received was very bad. I will never buy a vehicle from here again in my lifetime.

The management team and the GM went above and beyond to help turn my awful experience around. I would recommend Autonation Toyota anytime.. Mr Child’s and his team are outstanding.

I bought some parts for my 03 MR2 Spyder. Bought them online at very good prices and picked them up with no issues. In and out in 5 mins.

Ask for Hector when you need service. He it is the best!

Never come to this place. The worst place to repair

Very friendly place. Nice people working there. 👍

Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

This has always been my favorite place to get my Toyota serviced. You get quick service from the Service advisors. I highly recommend Automation Toyota GulfFrwy.

The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.

The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.

What a joke they wanted to sell us a car from a photo that they show us they did actually ask us for a deposit..... Beware.

Another low value experience. Every time I call I get transferred to a department, that department answers transfers me to another department. In which that department hangs up on me. Seems like phone etiquette is lacks at this location. I have not been impressed since I bought my car from. Here 3 years ago.

My reviews has paid off!🙌🙌 They have improved their auto care service 🙌🙌 VERY PROFESSIONAL, CARING, ATTENTIVE! I am very impressed! I can not find my last review to update or delete. I see new faces on car care services. This is a plus. When buying my cars everyone is very professional and caring and very helpful! That was definitely 5+ ⭐️⭐️⭐️⭐️⭐️ Now their service has improved a whole lot! 🤩 I am very proud to say where I bought my cars and service them!

El peor servicio que he podido recibir en mi vida lo tuve hoy en este lugar,fue a reclamar un servicio con mi vehículo que compre hace 5 meses en este dealer y me llevaron con el Señor David Lozano JR,quien NI SIQUIERA NOS MIRO A LA CARA!!!, estuvo todo el tiempo escribiendo en el teléfono y firmando papeles no se que, simplemente nos dijo que el no nos podía asistir en lo que necesitamos sin darnos más explicaciones, no doy una sola estrella porque el vendedor Yanier fue el único que nos pudo dar una explicación coherente y aceptada y por el doy 2 estrellas,PERO NO COMPRE EN ESTE LUGAR, OFRECE UN muy MAL SERVICIO AL CLIENTE!!!!!!

David was professional in servicing my 2011 Toyota Corolla. I felt my property was well taken care of. Kenneth Payne.

Cheapest in town Friendly Service department ok

Great service! Had a very peculiar issue with my Tacoma Vehicle. After all it was resolve. Justin, and Steven were patience, attentive, and professional. Definitely looking forward on future maintenance at this specific location. Recommend.

I purchased a new to me vehicle Thursday night from another dealership, and the key fobs were not programmed. The other dealership couldn't get me in for service until Monday, and I was going to have to miss work to take it in. On Saturday morning, I took my car to AutoNation since it was still under warranty, and Pablo got me set up in the system and had a tech look at the keys. He reprogrammed the keys, and I was on my way in a little over an hour! Everything was very clean and professional, and Pablo was SUPER helpful! My new car is SO much better now that I can just use my thumb to unlock the door! Will definitely bring it back here for service, and likely buy my next Toyota here as well!

Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?

I was awaiting a call so I could pick up my registration and license plates. Never got one. I called but only once got an answer and was directed to their automated answering system which only loops over when you make a selection. I left a message with my info for a call back. Still waiting. I finally went to ask in person and they nonchalantly asked me to park in their service lane and they installed them. Other dealers have had the courtesy to call. And they answer phone calls.

Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!

Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!

Ivan was awesome...even though I knew what I wanted and all he had to do is find the car with all the options I wanted...He did that and my process was effortless...

Great place to get your car serviced, Quick and caring. They take your business seriously.

Great service! Awesome waiting area! Almost didn't wanna leave! lol

They gave me great service and answered all my questions,

Their parts website is down when you get to checkout, the parts departments offers different prices depending on who you speak with, online lady changes her story as to why the website doesn't work, "we've been having issues since the storm" even though I told her irs been down for over a week. John said call him back when I asked him to price match the online website then he acted like he didn't remember telling me to call him back if website wasn't up and running later that day. They say the record the conversations but i doubt it since the can't keep their stories straight. Been waiting for over a month for Mr Childs the GM to return my calls. I was going to order over $400 in parts but they couldn't care.

Charge 700 for 2 tires n a rotation, get out a here

The sales staff was fabulous, answering questions and keeping me informed of the status of my order. I took some time deciding which Model, but settled on a RAV4 Prime. I placed my order on May 10 and picked up the vehicle on Sept. 10th. There is a lot of anticipation waiting over 4 months, but my sales person kept me updated about where my car was in the world. The finance side of the deal left a bad taste in my mouth. I sent several emails with spread sheets directing how I intended to finance the SUV. These were ignored and on the final day my credit unions requests for specific information were ignored and delayed for over 4 hours. Finally a heated phone call and some very direct emails prevailed and the deal was financed by my credit union, but not before I threatened to pull out of the deal.

I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo

Great customer service.

I took my Wife's 2019 Highlander in for it's 15k service. The AutoNation staff were all very nice, and helpful. The service was done quickly, and I was on my way in about an hour.

Best Toyota dealership in the city! They work with a high level of integrity and always do the right thing.

If you are looking for expert mechanics to check your car, this is NOT the place to go. My car kept shuddering when accelerating, and it was diagnosed by an independent mechanic. When I took my car to the dealership to be fixed since it was part of a campaign, the mechanics were condescending and lead me to believe that the issue was something different. They even told me that there was no warranty enhancement for the issue. I have learned my lesson, and now realized that Auto Nation does not hire experts. Now we are left paying $1,600 out of pocket since the campaigned has expired.

Hector always does a great job

Evacuees from New Orleans. My 2018 Toyota 4-Runner due for maintenance requirements. From the setting appointments at the same day within 2 hours my car was check accordingly. Mr Hector the service advisor is a very professional individual and knowledgeable about the extended policy I purchased from my 4 Runners. Changes oil and alignment completed. Then car washed to a shining star. I’m pleased with the orderly manners that it takes place during my AutoNation Toyota Gulf at Houston, outstanding atmosphere and very cleans. I’m satisfied when I drove out the place. Kudos to Hector team for a superb job on my 2018 Toyota 4-Runner. Thanks.

Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻‍♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻‍♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like

We purchased our 4 runner, drove it off the lot having ordered and paid for fenders to be put on. Waited several months, constantly checking in, finally called to say we’d be calling BBB. Amazingly the fenders were there the next day. Had them put on, a few months later while driving down freeway one rips off. check others and another one is loose. Call dealership, wait three weeks and take car in. Pick it up and the fenders aren’t properly installed, already peeling up. Now waiting to have them put on again. Absolutely terrible service!

This was the first time I’ve had a positive experience at a dealership. Rachel and Abid made the process smooth and quick. Will gladly do business again with this dealership.

Had me sitting down there for 2 hours for a 5 minute oil change despite of me having a schedule appointment. And cost me way more than the previous Toyota dealership never going back there.persons who came long after me left way before me

In one hour I was out the door with my oil change

Great experience when buying, nothing bad about that experience. However, the service department really dropped the ball on me yesterday. I brought the vehicle for an alignment, since the alignment was a little off in the vehicle I purchased. I got to the dealership around 1:45 PM, after driving about a hour to get there since I live near Katy, and after waiting close to 4 hours, after asking several times for ETAs, I was informed by the representative (who was actually very apologetic) that the work on the vehicle was never started! At this point it took everything in me to not explode on the guy, on top of that I had to be at work shortly after. At this point all they had to say is that they could not help me with anything else, and the only option was to wait for the work to be done, which took another hour. In the end, I left the dealership at 7:15 PM! I was told the manager would contact me the next day, but after waiting the whole day, I did not receive a phone call or even an email apologizing for absolutely stealing more than 6 hours of my day and making be late a whole hour to work. I even asked for a quote on some parts and did not ever receive that. Absolutely ridiculous and unacceptable for a brand as Autonation which boasts about their customer service and focus.

If I could give zero stars I would. I went on my days off two weeks in a row and couldn't get my oil changed. The oil pan plug was stripped and possibly cross-threaded. So, I was told to come back the next week in case the threading had to be repaired. I return the next week. I was then told if it is too bad the oil pan may need to be replaced. They take my car and five hours later was told they were afraid to try to force off the cap. They did not have the oil pan plug or an oil pan if it had to be replaced. I told them I could go over to Auto Zone and get an oil pan plug. Further, if the oil pan needed to be replaced the cost would be around $1000 including the labor. I finally told them to give me back my car and I would never go there again.

No problem making an appt. for our Jeep Wrangler Unlimited Sport for her Engine Oil & Filter change. The Technician named Saul who performed the service on our Jeep did an Outstanding JOB.

Hola! No pensé que iba comprar, fui para averiguar los precios de los autos de Toyota. En la forma como me atendieron y fueron al grano sin darle muchas vueltas, los detalles de cada auto que preguntamos lo respondieron y nos sacaron de toda duda por eso lo compré. Estamos contentos satisfecho con nuestro auto.

Mr David was great he had my car toll to be dealership they had it fix in less than a week. David was very attentive & he was just awesome.

I want to give Thomas Idele 5 stars.He deserves a nice raise or bonus. He has stepped out on a limb for me. He has evaluated my 2015 toyota camry car issues and has helped me with my insurance company to try and get them to pay for my comprehensive damage. He told me he had a day off and went into work to try and help me figure out if I should use my insurance or extended warranty to get my car fix.I needed to take pics of my vehicle and of the damages and Mr Idele took them for me and forward them to me and I was able to email them to Allstate, so i didnt have to miss work. Thank You, Mr. Thomas Adele for all your help, even though we are still waiting on the Insurance to approve the repairs. A very pleased customer , Yvonne Castillo.

Jorge Longoria was wonderful in helping me get the vehicle I wanted and helped me stay within my budget. Very happy! Love driving my car. Will definitely return!!!

Judith was my salesperson, and she was amazing! I’m a picky person, and kinda hard to work with..lol but this never changed her attitude towards us. She remained professional, and was available for all questions and concerns at all times! I will definitely be back when it’s time for something new!

Que ahí buenas trocas y ofertas..!!

They were efficient and kept me updated from the time I pulled up until I left.

Clarence Hill Jr went above and beyond to get me the Camry Hybrid I wanted. He is courteous, a gentleman and communicated with me frequently. I had other dealerships helping me find a car but he was the first person to call me back. Thanks Clarence!

Friendly & enthusiastic Sales Consultant (Mr Vincent) Good price I love this Dealership

I had a great experience! Aziz was great to work with. Highly recommend!

This dealership never returns phone calls. I've left two messages in the past and neither were returned.

Wonderful fast service

I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!

Walked into to grab some crush washers for a differential flush. Gave the gentlemen the part number and Javier responded $5 for one which wasn't what I payed last fall.. i asked if that was correct and he responded yes. I left the store without purchasing because that was marked up. I called the parts department 20 minutes later and asked a different employee what the price was and she responded $1.50 which is what I payed last year. I asked why the price was different from a Javier and she responded she assumed i was a shop and not a personal buyer. This isn't the first time this has happened, I've spent a lot getting oem parts from this dealership but won't be coming back if they are going to keep price gouging.

This was our 6th Toyota we have bought over the years. The vehicle buying experience was great. We were told how AutoNation was all about customer service. And felt it that day. The next day we realized our Brand NEW truck had an ac issue. Rachel our sales lady told us to bring it in this morning. After going around and around with service for 30 mins, because they said we didn’t have an appointment, they had us leave our truck. Rachel told us we didn’t need an appointment because it was a brand new vehicle. Service told us they would only fix it if they could replicate the problem. If I’m sweating while driving 40+ mins with the ac on max there is an issue. If ice is blowing at me there is an issue. We received a call 8 hours later and was told there was nothing to fix. The tech said, we didn’t have the ac set on max and he compared it to another truck. When we showed up and I told them this is unacceptable, they asked to keep the truck until the next morning so they can drive my truck for 30 mins. So now you want to use my gas, put extra miles on my truck and insult my intelligence. Our excellent experience has definitely turned to a negative one quickly. These ppl need to put themselves in the customers shoes. We spent all this money to have a brand new truck not cool us off in Houston in August. And need to have it looked at in the first days of having it. Then tell us there is nothing wrong. Wow!

Fast no haggle service, will negotiate best payment/interest rate for you.

The service was good but the wait time is long. I suggest using the free shuttle that they have offer.

Best car buying experience I've ever had! The GM, Michael, and my sales rep, Judith, were professional, knowledgable, genuine people and they helped me get into the truck of my dreams! From the start to the finish of the process, I never once felt pressured or had any of the typical negative feelings associated with buying a car. They really went above and beyond for me, and I walked out of the dealership feeling extremely satisfied. I would recommend this dealership to anyone, and will be referring my friends and family here! Thank you Michael and Judith!

Hats off to Ivan Verde. He contacted me before I ever set foot at Autonation Toyota on Gulf Freeway as I was customizing a 2020 Toyota C-HR on the internet and had a choice to get a quote and choose Autonation. Ivan is very patient and professional and really go above and beyond to help you. Plus when his Big Boss calls you to check in and ask what can they do differently to help you get the vehicle you want at the price you want to pay monthly according to your budget thats service. Yes I did get the 2020 C-HR in the colour and price I wanted to pay monthly.. The Finance guy Mr. Michael Price was great also plus being a member of COSTCO helped reduce my rate even more. Thanks AUTONATION TOYOTA.

Once we established the main point of contact and they understood my directives, things went smoothly. Mario went above and beyond as he met me on a day they were closed to deliver an item that was forgotten. Great customer service. Vehicle was in great shape as verified by my personal mechanic.

Usual tricks to get you there, only to tell you when you get there that the vehicle hasn’t even arrived to the dealership yet.

quick and easy

Lugar Garantizado Para Mantenimiento De Tu Auto. Lo Recomiendo.

Wonderful customer service, they break down what needs to get done with a reasonable estimated price. I would recommend this dealership to anyone.

On our way to Houston for an Astros game the radiator in our 2017 Highlander began leaking. It made it to the game but dumped all of its fluid in the parking lot, needing to be towed to AutoNation Toyota Gulf Freeway for repairs. Thomas and the rest of the service department did everything they could to get us back on the road and back on our vacation as quickly as possible, including Thomas coming in on his day off to work the ticket. Very much appreciated!

AutoNation has the BEST Service Department in the Greater Metro-Houston area.

Overall my visit was great, Mario is great! I ended up going with a Camry. I am very happy will return here for my next Toyota.

The best parts inventory in Houston.

If you can get them to answer the phone... parts at this dealership are 10-25% higher than other dealers in the area. Oil changes too. $89 for an oil change compared to $60 at other Toyota dealerships. I go to community Toyota or Mike Calvert instead. Outrageous.

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.

THEY'RE VERY COURAGEOUS... THEY EVEN DELIVER YOUR PARTS@ YOUR DOOR.. I WOULD RECOMMEND AUTONATION TOYOTA TO ANYONE💯🤜🤛✌🤣🤣

Jose Campuzano has been my service advisor for all my vehicles, please look for him for great service and feedback.

OOF. Go to look at a Corolla - salesman drives it off the curb and I hear it scrape the bottom.then gives me 5,000 less on my trade in than any other dealership I go to, and tells me “I won’t get a better deal.” Got all huffy puffy when I declined the deal. This place is a big ol yikes

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.

Muhammed Jawed at AutoNation Toyota Gulf Freeway is a highly skilled sales rep. It was a pleasure doing business with him. He makes things easy, highly responsive and excellent at generating options to resolve problems. He was very transparent on vehicle pricing and he did not try to up price the vehicles. Definitely recommend contacting him if you want to save time and money.... Before knowing about him I went to toyota katy and they wanted me to buy the same truck for about 8k more. Good luck on your purchase!

Pablo was a great service provider, he took care of my vehicle. He made sure that I was updated throughout the service process. I will make sure he is my service provider for now on.

Servicio regular an mejorado pero les falta

They getting worse! customer service is not good everyone work there they think they making us a favor .

The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.

5 1/2 hours to do an oil change and check the back tire ?

Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority

M.J. is always reliable and makes a good deal.

A no pressure dealership

The smoothest and fastest car buying experience I’ve ever had! Great customer service.

Jose was the service tech. I received personable and prompt service.

Never fails with service here at this location. With an appointment scheduled, you’ll still wait over 2 hours. 30 minutes to check in. Another 2 hours and still waiting for the oil change to be done. Glad this is my last oil change I have to get done here. Slowest service ever.

I recently took my car to the service for a warranty claim. It was a horrible process. I took it there because my car is a Toyota and also my warranty was with autonation obviously it had to be faster. But it was not like that. In fact my car was like a month. I was waiting for the inspector and they were communicating so slow with me. When I was waiting for a part, they didn't have a tracking number. The lack of communication and the broken promises of this Toyota agency, make me not want to return to take my vehicles for maintenance. Sad with the customer service that even the manager gave me.

We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!

I have bought multiple vehicles from AutoNation Toyota, Have had them all serviced by this dealer. This last week 7/13/2021 took our Avalon into the dealership for a front drivers side glass replacement as it had been cracked. We had an appointment set between 5 and 6pm but were able to get there at 4:30 pm we had to wait till 5pm to been seen by the service advisor we were assigned to even though there were no vehicles on the service drive. We made it know multiple times to the service advisor that we were on the service drive. The window was replaced and at the time it was cloudy and I could not see the differance till the next day but the dealership did not tint the window as I had requested to make it look like all of the other windows on the vehicle. All tint of windows was done before we bought the car so either the dealer or the factory did the tinting. To me this is a very poor performance on the service advisor and the dealership for not completing the job.

Pablo was attentive and a professional. He was there to provide advice and explained what was going on with my vehicle. I will definitely be taking my truck and family vehicles to Pablo at AutoNation in Houston.

The fellow that help me was really nice I still don't know why my car did not start He said the batterie was fine so does scared me if this happen again this is the second time

I purchased a brand new vehicle from Autonation recently and I must say the service was phenomenal. The two dealerships i visited prior to Autonation gave me runaround and did the typical schemes. Autonation got straight to the point since I knew exactly what I wanted. Luis and Ivan helped tremendously, cannot recommend enough.

Mike Child and his entire Autonation Toyota Houston (Gulf Freeway) team EXCELL at what they do. They treat you excellent and make sure to help in every way they can!

Mike Child and his team do an excellent job, service is definitely Five stars!

Su atención y servicio soy cliente desde 2005

I Sent all the documentation ahead of time in order to expedite the process. I was still there all day. The Mercedes I bought was missing the Memory Card which works the navigation and, a few other functions of the car. The add for the car says, "Turn by Turn Navigation." It should have read, " Buy a memory card for $900 and you will have Navigation." Multiple times at the dealer to speak with sales reps and managers. Not a single call back. I wouldn't recommend them for anyone.

Great service from this dealer. They did multiple inspections to my van before heading back to west coast. Thank you very much! you guys are awesome from scheduling an appointment until they service our van.👍👍

Mr. Craig Fletcher is the best. He always takes care of his repeat customers. That is why my car will always be serviced at the dealership.

Great service!

To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.

I waited over two hours for an oil change and then had to come back the next day because the oil in my car was overfilled. This was all on top of being charged for synthetic oil that I did not ask for.

First rate for courteous and professional service.

I chose to have my 5,000 mile service check done at AutoNation Toyota Gulf Freeway. The service was fair. Customer service was poor. I had to seek out service person to direct me where to go for appointment. I called 2 times to schedule my 10,000 mile service check and both times I was on hold for over 10 minutes, and hung up. Way to long to wait to schedule service appointment. I choose another dealership for my future service checks.

Bad experience

I bought a car online and their services are excellent. I will do business again in the future.

Excellent service and the financing very clear what you going to pay for. 🤝👍

La camioneta higlander no me acepta llamadas en mi cellular ya lleve a que la arreglaran 4 veces y el problema sigue; me esta costando muy cara y deberia ser compatible con cualquier telefono es la primera vez que escucho que un vehiculo nuevo tiene este tipo de problemas ... NO RECOMIENDO comprar estos carros ni siquiera de Agencia tienen muchos problemas con el bluetooth

Excellent service. Had a list of things to do and they were all done very well.

Great service dept! I drop off my Toyota and took the shuttle to work. I received a text that they were done an hour later. My coworker worker drop me off during lunch and I was impressed. They did oil change, tire rotation and washed the car. This is the first time coming to his dealership and I would highly recommend on their service.

Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.

I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.

The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!

GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!

I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.

Very long wait times... and they wash your car whenever they feel like it

I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.

Clarence Hill was amazing, polite, attentive and he got me the car I wanted.

I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!

We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.

Jose Companno is our regular service adviser. He is helpful and nice person.

They did everything faster than I thought they would and had great service!

Took long just to get an oil change and tire rotation

Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street

The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.

Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.

Advisor very helpful with my recall notice plus a service check.

It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours

It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs

Confused, not callback by the supervisor who promise to callback with information. Not good

There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.

Always a pleasure dealing with AutoNation Gulf Freeway!

Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.

Spacious lobby. Clean restrooms. Very friendly helpful service managers.

Very good job you guys and the service was very professional

My service person was very professional and helpful.

The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.

They are friendly and take care of everything!

Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)

Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!

Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.

I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative

Whole process was like a breeze! Good salesmanship and financing personnel.

The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.

Excellent customer services.

From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.

Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.

Please do not waste your time here. Terrible service.

I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.

I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.

Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true

I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.

Great except the cashier was not wearing a face covering

The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet

Waiting time for an oil change is extremely too long with appointment.. poor service

Special thanks to Hector Rivas for his help and advice.

The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.

My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!

wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?

I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....

My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck

Great enjoy the visit everyone was great I will come back

I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.

Good experience and customer service. Somewhat slow for service advisor to check in.

Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!

Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman

Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.

I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.

I am very impressed with this dealership. They are very transparent

Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.

I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!

Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.

Provided great service and follow up. Service person was courteous.

The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.

I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you

just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again

Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota

Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.

Great service just need to fix the car wash machine

The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.

Their service and those that service you.

The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).

Fast , friendly , great service will be coming back if needed

wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me

Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!

The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.

Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job

Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!

Good customer service. Very happy with the fast service

The price for the service is high. Customer service was okay. Comparatively the price is high.

Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....

The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.

Very efficient, fair experience. Salesman (J Monzon) exceptional.

Great service and the employee was a great helper.

I rally appreciate the professional service that I received at AutoNation

They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.

The sales Associate and the Loan Specialist provided outstanding service!

This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.

Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.

Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.

Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.

Really good service. The repair took a week and the staff was very friendly.

Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.

Luis Trevino has Grt customer service.

Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!

The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!

Great service and fast! Coffee is good.

Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.

Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!

My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!

Customer service rep is nice and have a good selection of vehicles.

The purchase was done in 2014. This visit was the response to a recall to replace air bags.

Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.

The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.

I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.

Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.

Real good service ,fast, professional , friendly and informative.

Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.

I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here

Great service. Appointment is flexible. The car is even get washed this time.

Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.

I got the car i was lookin for...

Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.

compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..

The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!

I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.

I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.

Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.

I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.

I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.

I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.

Thank you Zillie was very helpful This place is very close and convenient to me.

I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.

Was very happy customer. Service was great and fast!

I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.

Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.

Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.

We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.

I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.

Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.

I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!

I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.

Good customers service!!!

went for the full engine diagnostic and David said that it would cost $229 and it would go to service if I do anything, and he came up with various problems along with the major(according to them) one i.e., axle. And when I asked for other service, he said they would not cover it except for the axle which one is $2,200. Can you believe it their OEM axle cost $2,200 along with labor fees? When I googled it we can find axle for $70-$130 in autozone. When I told him, he said it is after market and they would not do the after market. The other guy then discussed and threatened to keep my car if I don’t pay $229, which I agreed to pay for other services, they were denying. After I requested to contact manager or headquarter, he finally agreed to do other services and I ended up paying $229 and other hidden fees, $251 total for the part replacement of $30... Ridiculous service... they should be ashamed of looting their hard working customers. Never going back there and never buying another Toyota... Shame on you, Autonation and its frauds...

Great service at sales and the service department

Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.

Good service and I am completely satisfied with the service

Excellent Service Advisor kept me up on my Vehicle.

please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.

3 hours for oil change not acceptable even with appoitment

I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.

Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.

Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.

Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!

2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.

I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.

I love this dealership! Very friendly and they listen to your needs.

Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .

Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!

The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.

I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.

1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡

Omar he always help me, great service, I love it...

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!

I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck

3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway

Service department no longer has/keeps knowledgeable advisors. Such a disappointment

Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.

Shakel sold me a great used car!

Wonderful, courteous, professional and outstanding.!

Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.

Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?

courteous and professional folks. answered my questions and knew I was leaving my car in good hands,

It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership

Appointment set for 1:30 today after two weeks of trying to schedule an oil change. After no return calls I finally called the sales side and Isaiah got me my appointment. I just left - 3 hours and 45 minutes for an oil change. Completely unacceptable. Tried speaking with the service manager. He didn’t seem to care at all that I was upset. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business permanently.

Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.

Auto Nation makes the buying experience simple. Go today, drive today.

Great team combo supportive and knowledgeable

I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.

Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.

Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.

Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.

It took close to 3 hours to have the passenger's air bag replaced

Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual

My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.

I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.

I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.

It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.

Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner

I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.

Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

tienen un exelente service y nos y n tienen un exelente service y muy bien atendidas

I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care to figure it out. But they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.

Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you Felipe

On June 17, 2020, I went to have a recall repaired on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.

Your service was conducted very professionally. All questions and concerns were addressed promptly and satisfactorily. I have nothing but praise for your service department . Orlando Morales

Russ Kloskin and his team of mechanics are the best. Yesterday Russ took care of my 2011 Tacoma. New tires, new windshield, engine and transmission flush, engine cleaning, and a whole bunch of other maintenance items. I feel that I have a new truck. It is because of employees like Russ that I keep coming back. He is professional, courteous, and dependable. Thank you for taking care of my Tacoma and 4Runner Russ. Don Green

Nick did agreat job getting services done.changed timing belt.installed water Idu tvmp. Ieds06

Great service by Felipe. Explains everything, the work to be done, the work that can be postponed, and the work that must be done.

Thank you Ivan Verdei and Michael Price for your quick and professional service. Thanks for going above and beyond to get my vehicle. Love it. It is a head turner for sure.

I bought a vehicle and it has a major leak. I get all wet when is raining. There is water coming out of one of the air con vents too. I took it back to the dealership to get it fixed and they were charging me $600 to get it fixed. I also had oil in the radiator and had to also pay to get it flushed out.

Los vendedores son mentirosos... Una vez que tú compartes tu carro y firmes se olvidan de ti al menos que compres otro carro.. y cuando lleves tu carro al servicio te tratan como mierda... es raro que te encuentres con alguien amable

I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely come back for those services.

I always take my Toyota to this location for regular maintenance. The customer service is great and most importantly we have never had any issues/problems with this location.

Luis from AutoNation Toyota was exceptional. His customer service was impecable from the beginning and he really made me feel at ease in a horrible situation. He is very personable and his communication is prompt. I have nothing but praise to give him.

From my first email to inquire into a used vehicle until my purchase of the used vehicle, the entire process was stress free and made easy by AutoNation. Provided me with a trade-in value for my vehicle before the dealership even saw the vehicle. This dealership REALLY worked to gain my trust and ultimately my purchase.

Nick and the service dept. was courteous and efficient. I bought my car at that dealership, two and a half years ago, but I do not plan to do so again. What should have taken an hour took 4 hours. There was No Excuse for me wasting so much time.

Had a appointment, poor customer service ,still took 2 hours for a oil change

I appreciated that they were fast to greet me as soon as I drove up and liked that they had hot coffee, a bit weak but glad they had it. My rep was Ani and she was very helpful and cheerful. The only thing I was disappointed was that my car was ready for about an hour an half but did not get a call to let me know my car was ready to get picked up.

AutoNation Toyota Gulf Freeway is one of the best dealerships in Houston. Reliable and you can find the best deal!!

Would not work with the service advisor again. Very rude and had an attitude.

I arrived a little early for my 11:30 AM appointment and was greeted right away. I waited a few minutes and was attended by Ani, the service rep, . she was very helpful. She quickly took the car information and some comments I made and my car was off to get serviced.

I was a little disappointed due to that I waited a little over 3 hours, I mean, considering the health situation out there , I think that they took long, since not too many customers were there .

Service was excellent car was ready within a good time frame

All employees work there are every friendly . Omar he's my service explain everything I need to know

Amazing Service! Annie, my service rep made servicing my 2020 Corolla a breeze. With everything going on with COVID-19, she personally came to my house and picked up my car and returned it afterwards. THANK YOU !

Great service ! With COVID-19 going on, Annie went above and beyond. We were able to schedule direct pick up from the house to have my 2020 Corolla serviced.

Great customer service , I would highly recommend this dealership

Service area takes too long to work on your car. I have come here 2 times to get my maintenance done and it has taken them more than an hour and a half to finish with my car. ( first time I waited 3 hours!) I moved states and was told when i purchased Toyota care out of state, they cold honor it here. However, many services I would get in FL they can't honor here. If that's the case I should just be going to FL to go get my maintenance done. I could get my alignment done in FL without a charge, even as simple as changing my wiper blades (which is included with my Toyota care.) They never want to do anything here or honor your Toyota care agreement. Definitely the last time I am coming here.

Employees services is nice and friendly

Jose Campuzano, my service advisor is always very helpful, professional and very thoughtful.

Very good and professional. Will go back when ready for a new car.

Way to long of a wait, and way to expensive! Labors double then most places and parts are outrageously priced! 😠

No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much

Every experience has been exceptional , and reliable

I had my car in for Inspection yesterday with Service Advisor Mike Pungitore, at the AutoNation Toyota Gulf Freeway Store. Service was EXCELLENT as ALWAYS and FAST.

The experience was great. I would recommend it to anyone

It was a great experience. The people was very friendly

Love my service adviser, Russ. He takes really good care of my Prius.

I had an appointment scheduled for a oil change at 9:30 am and it’s 12pm and I’m still waiting!!! Horrible customer experience.Only a oil change

I chose AutoNation for the convenience to the location of my job. However, I’m not satisfied with some of the staff. Jose is the WORST customer service rep they have. The rest of the group is pretty good. The wait times are never what the rep says they are going to be. Other than Jose, the rest of the team is friendly. If not for its location, this place would not be my first choice. They are super expensive and charge top rates for parts and service.

Mike Smith was my salesperson and he was awesome. From the moment I test drove my car, he explained everything there was to know about the car. He was not pushy as many others are which was a plus to me.

excelente atención yo iba por una tacoma 2017 y ellos me ofrecieron una 2020 gracias Judith Ruiz excelente atención

Jose is the best. The in service didn?t take long and provided me with the best customer service.

Love the service and attention to detail 000000000000

I had a service done on my new Highlander Toyota. I receive an excellent service from Mr. Felipe. Thank you

From the moment I arrived to this dealer, I was met by the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I had a great experience. Everyone spoke to us and visited. I truly recommend visiting.

From the moment I arrived to this dealer, I was met with the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I REALLY DON?T LIKE AUTONATION S SERVICE FEE 23.23$. This is the first time in 5 years u charged me a 23.23$ service fee. Everyone is trying to steal money calling it a service fee. I was hit by a car in front of my service manager Tim. There was another women who saw , the car back into my right lower leg. Really yes Really. William Hickerson

Tienen un gran servicio al cliente y sobre todo aclaran todas las dudas gracias judith y las personas de financiamiento

Excellent customer service parts, facilities, and overall review

Great service. Abc. Mgr. Russ Kloskin is the best.

Exelente Servicio y amabilidad Jhoanna Becerra Súper recomendables ..

Good service and really helpful people. Beautiful facilities, Clean and well kept.

Mario was so easy to work with. I love my new RAV4!!

Ani Varvar, the customer service rep, was very helpful and is always very friendly.

I loved the service and everything about my experience at the dealership. Associates Aziz and MJ made the process so much easier and relaxing.

I took my car for service and the service advisor Omar Garcia , was very speedy , also very helpful and explained the process . Thanks Will be back again

Bought brand new car 6 month ago. Was excited to be the only owner to maintain the car with best services through dealer that?s certified and after first oil change all my thoughts went down the drain. After first service for oil change I drove my car out of the lot and after short period of time noticed strong burning odor. I called Autonation Toyota where my car was serviced and requested for my car to be towed. Checked oil level and it barely showed any oil. Driveway has huge oil puddle, underneath of the car it?s covered with oil and found out that unfortunately the service that was performed was done inaccurate that led to have oil leak. I am now very concerned if my car is safe to drive. Any lack of engine oil in the system, or even dirty oil, will lead to extreme engine wear, and driving a car low on oil can lead to some pretty bad situations. If you run out of engine oil, your engine will fail. I am going to follow up with manager and will follow up with updates.

I asked for front brakes to be put on new and rotors and they installed the back brakes ....?

I drove in without an appointment and they took care of me immediately. I went in for my 15,000 mile service and was out at the time I was told. Waiting area is clean. Coffee is good and the wait never seems long. Special thanks to my service advisor Mr. Garcia for always making me feel like an important customer.

Always very easy to get in and out of there. Nice and clean. Nick did a great job for me!

Great service, car was finished in time . waiting area is nice .

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I?d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it?s okay because I?m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn?t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn?t accept my physical coupon but he would accept a competitor coupon from offline. This didn?t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn?t recommend this location.

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I’d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it’s okay because I’m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn’t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn’t accept my physical coupon but he would accept a competitor coupon from offline. This didn’t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn’t recommend this location.

5 stars. Special mention to Abdul Aziz for helping me. Definitely would recommend autonation toyota gulf freeway.

I went to the service department to have a U-Joint replaced. The labor rate at this location is $168/hr. A U-Joint takes about 30min-1hr to replace. The parts cost of a U-Joint is about $50. So a quote of $225 to replace a single U-Joint would be reasonable. However, I was told that all 3 U-Joints should be replaced at the same time. I understand the need to replace all 3 U-Joints simultaneously, because when one fails then the other 2 may be close to failing. This, however, is not my complaint. My complaint is that I was quoted a price of approximately $1,500 to replace all 3 U-Joints. This quote was for 7 hours labor @ #168/hr and 3 U-Joints, whose parts cost was quoted at $360. So I took my truck to my personal mechanic who replaced all 3 U-Joints for $300 ( 2 hours labor @ $80/hr parts). IT DOES NOT TAKE 7 HOURS TO REPLACE 3 U-Joints. You can charge whatever rate/hr you want, but you cannot charge a customer for time that you do not spend repairing the vehicle. Technically, this pricing policy is not illegal. They inflate the amount of time that it really takes to do the repair, and then they charge for each U-Joint individually at that inflated repair time. However, in reality, they only spend a fraction of the time repairing the vehicle. So in the end, you pay for 7 hours labor, when in actuality it only took less than 2 hours to do the repair. This is common practice at auto dealership repair centers. Just thought you should know...

Small problems not taken care of ie seat belt retractor not pulling belt back

took over 3 hrs to do oil change and tire rotation, after having an appointment. The only thing that the rep was saying was they are working on it.

Friendly staff and well trained to help with your needs.

Great experience, although the wait time just for service, oil check always too lengthy!

Mike Pungitore was friendly and very helping in explaining the service that was being performed on my Rav 4. Very friendly environment with great communication. I would recommend this dealership to anyone looking to buy a car or having service performed.

Great service; Service advisor Ani Varvar is always very help full she answers all my questions every time I come. Tech leaves my car running like new.... Great customer service and car maintenance service!

I knew exactly what I wanted and had an email quote from another dealer that I was willing to pay. The General Manager got involved at the start and looked at my trade. He came back with a very good number and asked what it would take to sell me a vehicle. I showed him the email quote and said if he could get me that Tacoma, I'd do the deal. He came back in a few minutes and said they would do it. It came in that night and I picked it up the next day. The floor salesman was very helpful during the whole process as well. Of course, I had done my homework before I ever stepped onto the showroom floor. Overall, this was the lowest stress car purchase I've ever made.

We purchased the lifetime alignment for our vehicle. They changed the name from Champion Toyota to AutoNation Toyota several years ago and we have been to this dealership for 99% of the maintenance and repairs since the name change. Today, they decided to no longer honor the lifetime warranty on the alignment because "they changed names". I guess if they can find a loophole they can provide bad customer service and justify it.

Great experience! We have bought from this dealership before. This time, as before, it was a painless enjoyable time. No hassles, everything on paper up front. Friendly and helpful employees. Special thanks to our salesman, Mike Smith, who was instrumental in making it an easy and enjoyable time. I would recommend this dealership and Mike Smith to anyone interested in buying a Toyota.

Dale did an excellent job making sure that our brakes were fixed!

Prompt and Courteous service. Understood my problem and noted it correctly. Great communication along the way. AutoNation has a great run write-up team...these guys and gals are hard working. They are getting it right!

Great customer service, agent had a good demeanor considering could not locate my my next appointment. Went over and Beyond, great experience

Muy bien servicio ofrecen , arreglaron mi aire acondicionado

First oil change in 18 month. Still haven't reach my 10 thousand miles. They service my truck for oil change anyway. Customer insist. They said I need alignment on my truck. I drive rt 16 miles a day dont do any off roading yet they suggest me to have a alignment done. To sucker me to spend that extra money so i decline. Took my vehicle to reputable mechanic shop they said I dont need any. Alignment done at this time. Why Toyota telling me one thing and yet this mechanic saying something eles.

Ani is awesome Always on top of what?s going on Always informative

Everyone one I dealt with was very helpful and easy to work with

I am always satisfied with the service and attention.

Mike Smith was fantastic and very helpful. Will definitely buy all my future vehicles from him.

We bought a new 2019 Toyota Highlander SE AWD on 12/28/19 thru Mario Lopez and had a good experience with him. We traded-in a vehicle and 12 days later have still NOT had our old car loan paid off by Auto Nation as contractually agreed. We called two days ago and still have not had our call returned (or the loan paid off). This negative experience with the Finance office (Taha Yusuf) has obviously impacted our review.

My experience with the salesman and finance was excellent!

I was super lucky to go on 12/31/19 to get my oil changed at the last minute. My light indicator was reminding me and I was off work early so I called over to AutoNation to see if they were open and they were. It was wonderful to be able to do this before the holiday and this was after 3pm. Thanks for the great service.

Being completely honest I was not happy at all this time. I made an appointment, showed up early and was met by the worker in the bay that said he was going to get my advisor. When the man came out his name was Omar and I booked with Russ as the one I wanted wasn't available for that day. No big deal there that person may have called off for the day. When I told Omar I was there for my first service he immediately told me what they were going to do which included a tire rotation and since it was busy it would be about an hour to an hour in a half. I mentioned at this point I had purchased my own tires and they had there own schedule to be rotated so take that off the list of things to do so as to not mess with the warranty on the tires. He kind of stumbled at that point and finally agreed saying yes you have expensive tires and you don't want to mess with those Michelins. I hesitantly said ok and went to the waiting area. You see my tires say B.F. Goodrich big and bold all over them and when he said Michelin I was a little thrown off. But like I said, I let it go and went to the waiting area. I'm sorry but that leaves an uneasy feeling when your service guy doesn't know what he's talking about. Remind self he's not the one working on it. An hour and twenty minutes later I went up to Omar and asked how things were coming along. He says, Oh it's going to be awhile I told you it would be two to two in a half hours. I said, No, you said it would be about an hour to an hour in a half and since you do not have to rotate the tires it should be less, don't you think? Omar stared for a moment and said the inspection had already been done so it'll be done in at least another fifteen to twenty more minutes. I said I hope so. Hmmm he hasn't talked to anyone or looked at a computer at this point so how does he know?? Meaningless words seemed to be just flying out at this point. You can obviously see I'm being fed a line here. I go back to my seat and noticed Omar is all of the sudden running around all over the place now when this whole time he was basically just sitting around chatting with others and low and behold there's my vehicle. Was he frantically trying to stop the tire rotation? Did he really even know what was going on? So many questions. He called me up to the counter and said I need your signature very sharp and tight lipped. Not explaining what had been done or what I was signing. I had to ask and got very short snappy non informative answers. Well I'm sorry he was caught being untruthful and it made him feel he had to treat me that way. Bottom line...if you're going to work in that field, at least know what you're talking about and do not make crap up. The other thing I do not like is you cannot see what is going on with your vehicle. You have no idea what they are really doing nor can you trust that any work has been done at all. I have been burned more than once before and honestly if it wasn't for the first time service for warranty purposes, I wouldn't go there at all just because of the past mistakes that have happened. Each and every time I have have said something and yet it remains the same. Unfortunately every other dealer is across town. Now this does not pertain to the sales. Only one experience there and it was a good one.

Everything, especially Tommy Idele who keeps everything organized

truck was done in a timely fashion also the service representative was very professional