Recent Reviews from AutoNation Toyota Gulf Freeway

Took the car in last Monday. Got to pick it up on Thursday. Thought the issue was fixed. Had to return it on Friday. They didn't have the parts. Still waiting for updates.

Thank you so much to Leslie she help me a lot when I get my car she's the best!!!!!

Excellent customer service. My experience was great. From finding the vehicle, to doing all the paperwork! Will definitely be back

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Great service!

MJ has been a really honest salesperson to work with I’ve bought 3 vehicles from him in the past few years, always helpful and takes the time doesn’t double up appointments. I strongly recommend him I’ve sent a referral and he bought a vehicle as well and stated that he really liked the way MJ handles business

I highly recommend Muhammed Jawed ("MJ")! My parents have bought 2 cars with him previously before, and I finally got my own car with him recently. He was so easy to work with, and he was very friendly. He really does help you find the car of your dreams, and will work with you to make it happen somehow. I am so satisfied with my experience here!

Very communicative and kind.

I had really good experience at this location the service staff was really nice and helpful also when get my highlander from same location the sales person gave me all the information about the vehicle and he was really nice. The sales manager went extra mile to help us to get the vehicle we like. The sales person and the sales manager and everybody there to help I did recommended my friend and they had good experience and I think this place is there to help people they understand we all are trying to save money. And they will do whatever it takes to help you

Really 3.5 stars Definitely both good and bad qualities. Very clean, well dressed and put together. Poor communication and follow through. The service work has always been consistent and well done. The service advisors, well, cross your fingers for a good one. If they do their part, then the overall experience and results would be much better.

I got my car serviced here. New tires. Pablo Laredo was my service advisor and he was very helpful and kind. Will be coming back!

Nice and friendly staff Mr Abdul Aziz excellent customer service

I scheduled my appointment; Pablo was my advisor, and my visit was handle in a timely manner.

My appointment for my Toyota Avalon was excellent. Justin was very courteous and had all points that I needed to be taken care of by service dept. My car was ready in few hours of same day. Thank you again Justin. Lin

I came in to sell my car and I got Frida. She was super sweet and helpful ;).💯💯💯💯💯💯💯💯

this review for the PARTS DEPARTMENT only. it is almost impossible to speak with someone (but maybe they are under staffed). disappointed because i have been a patron here for 10+ years because they offer great parts discounts on their website. but good luck speaking with someone, any day of the week.

Easy to make an appointment. Upon arrival. I was greeted and attended to immediately. My car was taken in for service as I waited in the waiting area. Clean area. Comfortable seating and coffee is available. I was kept informed about my car as I waited. I didn’t have to wait long for my car to get serviced. My service advisor Hector Rivas is excellent.

DON'T WASTE YOUR TIME in this Toyota location. Frida Garcia (Vehicle Acquisition Specialist) called and said she saw my car on cars.com and wanted to buy my car. She told me to come to their location to appraise the car. I drove about 45 mile to get there, they offered me half of the price they offered on the phone and what i want. It was like a scam, worst experience I've ever had. Don't waste your time here, they're trying to give you the worst price. Never trust this place, i'll report them to Toyota Global, too.

I am pleased with the service I received. My salesman and sales manager were attentive to my needs as a customer at Autonation Gulf Freeway Toyota

Didn't really get the info i wanted, problem with the inventory system.

Excellent service, quick and clean interactions, informative and patient with all my inquiries, would recommend to anyone.

Great experience, awesome customer. Our sales associate Leslie was great help she work until she got us in our vehicle. I would greatly recommend her 👍

Service personel was very nice & explained how my maintenance plan worked. Didn't wait too long & was impressed when they sent me a video text with the service tech going over my car showing me that my tires & brakes were good. Overall a very good experience.

Thomas was great!

I dropped my car off at 7:00am to have the oil changed and a recall. At 7:30am I was in the shuttle on the way to my home. The shuttle driver was very friendly and we had conversation all the way to my destination. I received a call at around 8:40am that my car was ready for pick up. I had a ride back so didn’t need Toyota to come pick me up. When I got there to get my car I found out they had even washed it for me as a curtesy. Amazing service and I love being treated so special. Thank you Toyota your staff is amazing and Luis Guzman was so professional I will be back for my next service.

So far still working out issues. The car was in an accident and we were not told nor did we receive a car fax. Very disappointed I hate being lied too it has left a sour taste in my mouth for sure.

Good service

Service department was excellent. Rick did a great job of keeping me informed. Work was performed quickly.

Dejan los carros sucios por dentro

Got my car serviced and had radio part go bad, David the manager helped me keeping communications and through a mix up, he helped me out and my new radio is working all good and was free! Thank you for your help, David, as well with Casey!

Great Dealership

06/16/2022 hoy mi vendedor extrella DAVID GARCIA ME AYUDO Y ME PROPORCIONO UNA GRAN AYUDA CON LA COMPRA DE MI NUEVO AUTO, amo toyota. 🥰🥰🥰🥰🥰🥰 Este fue un sueño echo realidad pase solo haber el carro que me gustaba y aparece un caballero amable, carismático con una sonrisa inmensa, nos pregunta en que les puedo ayudar y sin decir mas comenzó atendernos, después de poco tiempo nos oriento; dandonos una respuesta favorable a nuestra visita, salí de este lugar con un hermoso regalo. Mi carro CH-R gracias al gran equipo de trabajo de AutoNation toyota. Personalmente recomiendo a DAVID GARCIA por su atención y ADAN RIOS por su eficiencia en financiamiento. Hacen un equipo maravilloso y eficaz MIL Y MIL GRACIAS POR SU SERVICIOS. 01/03/2020 quiero agradecer al personal de servicio técnico por su calidez humana, su pronta respuesta y profesionalismo en especial a FELIPE que me atendio en mi idioma , fue muy cordial y me explicó todo el procedimiento sin problema. la mejor idea que tuve fue comprar un TOYOTA GRACIAS

Service department is great, Replaced my battery and also washed my Corolla

Carlitos take care of us me and my wife on February, it make thing happen with financial team, Carlitos mi Hermano saludos

My sales lady Judith was wonderful. Highly recommend.

I bought 3 cars in this store with David Garcia its a Venezuelan sales person its the best Excellent customer service and service is very friendly people

Excellent Customer Service! I purchased my very first vehicle with Maikel Coll Aguilera. Early birthday gift from me to me 🥹❤️

Always friendly and honest. They provide quality, professional and quick service.

In my experience Toyota Autonation has great customer service. Anytime I have to call or go in I feel welcomed and everyone is friendly.

I am new to this dealership. The crew is always so friendly. They got me in and out so quickly.

Parts person seemed put off that I was there at all .

Angela was great to work with. We will buy from Auto Nation again.

I was about the 14 car in line to have my oil changes. I expected to be there 2 hrs minimum. I was out of there in 1 hour. Paloma was very help and kept me updated on the status of my car. The whole team was great. This was my first time here and you just gained a lifetime customer.

I have shopping for cars since 2010 and can tell this a great place to shop at. Friendly and knowledgeable employees. Shout out to Muhammed Jawed. Did a great job helping me find the perfect car. I'm so greatful and happy with this experience.

I recently Purchased a Toyota Sienna for AutoNation Toyota and I am very impressed with the service I received. Muhammed Jawed help me out through out my Visit there and Taha Yusuf helped me with the brief Finance details about my purchase. I will recommend others make purchases from AutoNation Toyota.

Went in to get a trade in value on our vehicle. Leslie was super helpful and very professional. She answered all of my questions. Will definitely be back.

I purchased my RAV4-Hybrid, with 💯% happy, fast, very friendly, and professional, pure happiness from salesman, sales manager, and finance manager. Thank you AutoNation Toyota Gulf Freeway for making purchase so easy and honestly, I’ll definitely refer my family and friends, thank you again for all you do!🚘💝❤️🙌😂🎈

Had the opportunity to buy my new GR86 with David Garcia, amazing salesperson, great communication, attention to the detail, everything was perfect. Already bought others 2 cars from him and everything been perfect, 100% recommended!

I met a Sales Associate in Autonation Toyota Gulf Freeway, his name is Hernan Zavala. I feel very fortunate to work with him, he is very cheerful, friendly and enthusiastic. He helped me buy the car I needed for the day. I will come back to see him again in the future.

went and walked though the area on Sunday, not much selection for looking for a specific vehicle.

5 star service with impeccable customer service. I have had the pleasure to work with Aziz and Shakeel in making great investments in Toyota products. I have purchased 4 vehicles by way of their expert recommendations and have had flawless results with our purchases. These sales representatives are willing to go the distance in insuring that you get the finest quality in your investments. They have truly set the Toyota Standard of honor and integrity. This is the reason why our family will continue working with them and making valuable purchases from AutoNation Toyota Gulf Freeway. We will highly recommend other customers to come to them.

The girl who helped me was named Frida. She was answering questions about the “We Buy Your Car” process and I couldn’t say enough nice things about her. I feel very comfortable with brining my car back to this location soon.

Jorge at autonation on gulf fwy really helped me. Working with me and my situation if you are a first time buyer I highly recommend this dealership plenty of vehicles to choose from helpful staff and car dealers help you find what suits you and your budget

very good service

Darlene in service was excellent and showed awesome customer service! Thank you and will definitely be back.

Autonation Toyota contacted us through car guru and offered us the full asking price of 26,000 dollars for our car. I spent over an hour of my time driving and waiting for them to inspect the car. A worthless 30 minute drive there for them to value the car 6,000 dollars less than what they had told us they were willing to pay as just a starting point. I wasted my time and gas because of it. Don't go here if you are trying to sell your car. They will offer a higher amount of money to reel you in, just to offer way less when you are there..

This dealership is further from me than Demontrond, but I enjoy coming here. The staff is very friendly. They take a little long however, the waiting area is always stocked with coffee and clean. The best part is I never have to ask them to wash my vehicle. They do that automatically. At Demontrond Toyota when I spoke to the head service guy, Mike, and asked if they could wash my truck, he responded with, “Well did you buy your vehicle here?” I said no, then he says “well we don’t have time today.” My next purchase will be here. I will never return to Demontrond Toyota. Keep up the good work Autonation!

We bought a RAV4 Prime here. The financial manager (Sunny A***) made the whole experience super upset for us. He presented us some extra services (like windshield, tires) and said we can opt in and we can cancel it within a month without penalty. However, when we want to cancel the contracts, he ghosted us a few times and each time he said he would get back to us but he never did. We asked to cancel the contract in March but he used all sorts of methods to delay it to today and I have zero faith he would do anything any time soon (we pushed him multiple times via emails, phones and even in-person conversations but neither worked). To be fair, the saleman was rather friendly and helpful to get us the car we want. Overall, I am so disappointed with the financial folk. I would not recommend this place, esp. with the poor service from financial ppl.

Thomas was very helpful,an great fast service

Awesome people, great service, timed and performed just as they quoted.

Very professional staff, kept me up to date on the status of work. I paid $326 for a new key fob and waited 1.5 hours. That is too much and too long for such a simple thing.

We all know what a hassle buying a used car is, right? Not this time. Judith made it super easy, not to mention we got a great deal, including a decent amount on our trade-in. Everyone there was super accommodating and went out of their way to make sure we were happy. Next time we're in the market for another vehicle, we'll definitely see if AutoNation Toyota Gulf Freeway can find what we're looking for. ~ Laurie B.

Excellent Customer Service! I purchased my very first vehicle yesterday. Contact Maikel Coll Aguilera

Easy and straight forward. Straight to the point. If you go to any of the salesman go for Julian

This is your ONLY Toyota dealership in Houston area that you need to deal with. Straight forward & no Games here. They did exactly what I wanted & beyond for me. Ask for Rachel. She will find & get your Camry ( or other Toyota vehicle) quickly. They are the best.

This is the Best Toyota dealership in Houston area. No nonsense straight forward team that keeps their promises. I live them Ask for Rachel.

Best place to do buy and service cars, I buy there and service all my vehicles there. Very friendly staff.!

The service here is ok. There's usually a LONG wait but the dealership is always clean, and there are tvs and vending machines. Customer service is ok. In my opinion, typical dealership experience.

Great Service! Justin was very helpful and answered all my concerns and gave me information regarding maintenance on my Toyota 4 runner.

Pratik Lamichhane is the SaLes Associate you want to help you at Auto Nation Toyota . He Helped us sell our current vehicle and buy our new one ! Answered all our questions ! Great customer service all the way around ! Thank you so much Pratik !

Francisco was super awesome and helped me get my car. He was very helpful and has great customer service. THANK YOU FRANCISCO!! I definitely recommend you guys coming here. You will NOT be disappointed.

It took little longer than expected but was fixed correctly. Also service man gave me tip how to turn turn on my car best way. What a difference, so grateful.

Excellent Customer Service! I've bought 4 brand new tires about 2 months ago and they've said to me that if it comes any problem in the alignment a month from the purchase of 4 tires they will fix it with no pay! But I was little late to get back to them, they honoured me and fix the alignment with no pay. Great customer service which I have to mention the name 'Paloma' the service advisor. I really appreciate her cooperation in this regard. Thank you Toyota at Gulf freeway, Houston, TX

Todos muy amables bien character todo muy limpio

Muy buen trato excelente lugar para comprar caro o trancas y chuvi

Great place to buy a car ! Fast and ready to accommodate in any way needed

I had a wonderful experience here at this location. My sales rep (Vincent) was more than helpful to get me into the car I wanted and needed. Went above and beyond, literally arranged transport from California for my vehicle. Vincent is your go to guy in whatever type of vehicle you are looking for. Along with the help of Sunny Alidina in finance. They helped me get a great deal on my vehicle. After a bad experience with the sales team in Katy, these guys made up for it. Will be coming back to see them in the near future

Have called commercial parts 5x since Friday. Have left 3 messages. I need parts for 3 cars and have not received a call back.

I had the best time with Carlos Barrera! He helped me get exactly the car I wanted. He was super patient and always responsive whenever I had questions. Super great service!

Easy process and great service everytime

They furnished a very nice vehicle for me and kept me informed and updated. What can I say, Gladis and Marylin are wonderful people😍

Prompt greeting, service explanation clear, comfortable waiting area and efficient wait time.

Great dealership! Great financing and easy process! The sales rep David was very polite and honest!

Very professional staff and fast service!!!

My vehicle was taken care of at this dealership after a malfunction light came out, the service was good and I had rides to/ from work and didn’t have to wait while my car was in service.

Great experience, exceptional service! Loved it there!

When I arrived I was treated very professional. Had a few issues with communication over the prices that were quoted but got it worked out. The entire experience was great and I appreciate great customer service.

Thomas is my go to guy. He makes sure everything is taken care of and safety is his priority. Manager is just as good. I came in upset about their new phone system and David took care of me.

Great people / Great experience.

Great experience with the Autonation team. My third car purchase with them and I would buy three more if need demanded. Special Thanks to Muhammed "MJ" Jawed, fantastic to work with, thoughtful and thorough.

The only issue I had is the time frame to fix the recall problem it took 4 hours. The individual who scheduled me told me it would take 2 hours. They did keep me informed on the status of.my.vechile when it would be ready more.than once.

Fast service

Poor experience. It was my first time coming to this dealership to get my oil change and they take way too long to even get you checked in. I waited over 30 minutes to get checked in with the advisor. Once I got inside to wait in the lobby I still waited another 2 hours to get my car back and then still waiting to get with the lady who checks you out and so you can pay. The system they have is ridiculous not satisfied at all.

Went in for my 5k oil change 2022 Toyota Camry courtesy of of Toyota. The rep Pablo immediately got things rolling. The waiting area is huge and clean. I was in and out in an hour. I even got a video telling what they are doing to the car. I will be making this my go to place for oil changes and service.

Went here for my new 2022 Toyota Camry Toyota courtesy oil change. I didn’t want to get it done at keating Toyota due to negative circumstances. Pablo immediately got things rolling and I was out in less than an hour. Waiting area is clean and spacious. Clean restrooms. I will be making this my go to Toyota service dealer.

Went in for an oil change this past week. All went well until a few days later, I checked under the hood and found a carton of motor oil sitting underneath the filter. This could have caused a potential accident as I drive alot on the weekends. Plus not to mention, the grade on the carton does not match what my truck typically takes so I'm suspicious of the grade used during this change. This is the 2nd time I've done a change here and leaving an almost empty carton of oil should not be happening.

Excelente trabajo de mantenimiento manteniendo informado al cliente todo el tiempo del progreso del mantenimiento

Very fast service, and very helpful and courteous staff.I would definitely recommend Autonation to all my friends and family.

They repaired a broken shifter linkage at a reasonable cost. Much appreciate their quick quality workmanship.

Overall, I had a good experience with the salesman Pratik. He was engaging and willing to with with me on my purchase. His manager was also very helpful but couldn't really say much about finance guy since he tried multiple tricks including stating that I had sign the document accepting the deal with the quote monthly price. No, only accepted the sales price of the vehicle. I got one warranty item just to make him stop pressuring me because at that time they were only doing $798 of dealer add ons on new vehicles but times have changed and do not expect any different from other dealerships. If they were not charging about $2300 for ceramic coat on the tundra. I will probably purchase again from AutoNation Toyota on Gulf Freeway and use Pratik as my salesperson again. I actually purchased 3 vehicles from him within 2 months. I am officially his number 1 customer.

Fast,professional service,associates are always very helpful and courteous.

Service is excellent and service manager Craig without a doubt is a great manager of his department.

They take over 1-2 hours for a oil change. Then today we went the one of the ladies that help was supper rude I didn’t get her name. Our vehicle was ready we saw when one of the men handed her the keys of our vehicle. We waited about other 10 mins and nothing, that’s when my husband went to the lady and told her that our car was ready and wanted to leave since we have been there over one hour and 30 minutes. Then she said that we had to go with the lady that had helped us in the begging and she clearly had our keys. We didn’t recalled who was the one that helped us in the fist place, and that what my husband told her. Then she rolled her us at my husband and then stated “ ught I’m sick and your going to make me get out off my seat” that’s when my husband told her. It’s your job and if your sick then take a sick day and go home. That’s when she got up of her seat and Handed our keys to the lady that help us and then she gave us keys. Always bad experience here with the oil change and they always want to offer you other services that you don’t even need. They need to work on their customer service.

Good Service department!!

Thank you for taking care of our truck and following up with the extended warranty to get everything covered.

I was immediately greeted by Francisco when I arrived. He has the best customer service I have received at ANY dealership. Very patient and friendly. He worked very hard to get me the best deal and I ended up leaving with a brand new Highlander. ☺️

Wow. Worst experience ever. Ordered online. 1 week later no response. 5-6 phone calls, internet messages. No response. Couldnt even cancel my order since I could never get a call back from their internet order division. Complete waste of time. I wish I never heard of this place.

Very quick process, and the two gentlemen that helped me made my experience smooth with no problems.

Service Advisor Hector was great! Honest, friendly, fair, and accurate. Really like that the technician shared a video of what fluids i need to replace, showing the issue. Did not try to get me to do things that are not required or don't need. Great communication throughout

Bait and switch. I listed my 2015 Avalon Hybrid on CarGurus for $21,500. They accepted my offer. When I went down there, they lowered the offer from $21,500 to $17,000. The new price was not the result of the condition of the car, etc. This new price, $17,000, reflects the current published trade-in value. Bait and switch.

My first visit to Autonation Toyota. Pablo Loredo. my service advisor was very courteous, attentive and knowledgeable. He assured me the service would be fast and performed well and it was. I have been a faithful customer of Fred Haas Toyota World but now because of Pablo Loredo, I will use Autonation for servicing my Tacoma

Service is improved, staff are respectful and my waiting time was shorter. Got free car wash too! Keep up the great customer care Toyota!

Experience overall was a good one, Francisco was very informative and helpful throughout the process while respecting our wishes without being pushy. Would definitely go back again for our next vehicle!

Super helpful and friendly as well. Had no problem and if did they will solve it

Fast and friendly with the service. Helped understand all problems.

Thomas, the assistant manager at the service department was courteous and helpful. Great customer service set up with text messages and convenient.

Great service when getting a diagnostic but having a hard time getting a copy of the diagnostic report. Have reached out 4 different ways and still no email with my report. Hopefully will get resolved soon and I can make an update

I was told on the phone that is $150 to get my car details. This is also the first time i asked for this service. After i drop off my car, i was told that i must pay $179 instead. I am kind of angry about that but i want my car to get details. I leave it there for a night and the next day i called people pick up the phone i asked about the status of my car. Nobody know anything, keep transfer me, I called about 15-20 time. I end up drive over there as i ask the assistant manager and manager about it. This is when i found out my car was finish. I was schedule for a shuttle to pick me up and drop off but there was non. They are very unprofessional. only pro when you ask for new service.

Abdul Aziz helped me with my recent purchase. He was awesome! He was knowledgeable and thorough throughout the entire process. I couldn’t have asked for a better experience!

Had my maintenance done the service was fast and the people were very friendly

Fast service and really liked the tech who was assigned with me. She was very nice Also the shuttle service was quick and easy.

Service manager Luis is a liar. Luis said an oil change would cost $80. I was charged $87. Luis said a wheel alignment would cost $90. I was charged $108. Luis said new filters and wiper blade would cost $99. I was charged $112. When I tried to review my invoice, Luis hustled me over to the cashier and disappeared before I could ask any questions. Also, on my last two visits, he said that my vehicle had been damaged during servicing. Once he told me that it had fallen off the lift. Then he laughed and said that he was only kidding. It wasn't funny the first time or the second.

Excellent communication had my 10k service done on my Avalon Hybrid, appointment was timely was in and out less than 1HR thank you for respecting my time Service Manager followed up double check everything was to my expectations, and it was. Thank you AutoNation Mr Alaniz May 7, 2022

Always Excellent service provided by Pablo

They are the most helpful people ever!! I needed help getting a new car to upgrade from my 2003, and Carlos Barrera helped me get a 2022 Camry LE!! He made sure I was well taken care of and had answers for all my questions! Also thank you to Taha Yusuf for helping me understand the whole process and any information I needed to know! Definitely will continue doing business with AutoNation Toyota Gulf Freeway.

Sunny Alidinas at Auto Nation Gulf Frwy in Finance is a liar and very unprofessional! Don’t agree to purchase anything without doing your own research! I’m extremely disappointed and disgusted with his non working efforts when by law and his job description he must cancel my warranties but I guess he loses money otherwise I don’t understand the delay and your messing up my return. If I was a man you would not be pulling this mess!

Profesional

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Auto Nation Toyota Gulf freeway did a great job in helping me and finding everything I needed. I had a great experience there.

Decent service and selection of cars. Wish they would answer the phone more over there.

Excellent experience.. highly recommend

I was very happy with the service they gave me. I did call another dealership and told them the problem I was having with my car horn and AC and they told me they will charge me two diagnostic fees for the two problems. But when I called AutoNation Toyota they told me that there is no diagnostic fees. So I scheduled an appointment for the next day. When I got there, they immediately checked me in and in about just 30 minutes they came and told me what the problem was. They fixed it. My service agent was Justin. He was very professional and very seemed honest. Thanks, Sipho.

I’ve been here 2 times with an appointment and each took over 2.5 hours in the service department. They need an express service for oil changes and such like other dealers in the area have. Maybe they overbook appointments?

I like it. Good service. Recommended

Excellent customer service!

Pablo is AMAZING!!! Great service, patient, & knowledgeable without being pushy. Thanks for all you do

Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com

The overall experience is good. Pratik he is really nice guy he will definitely help you to buy your car. The only thing is I thought autonation doesn't do any dealer mark up but actually they do which is $799 for window tint and some kind of mat.I have been talking with them for last 1 and half month they told me they don't do dealer mark up and when I came to get the car today they are telling me it's another $799 for dealer mark up and can't do anything about it. It was little surprising for me!!! They could have told me earlier.

Very Professional from beginning to the end. The price of the oil change was less than a lot of the other places. The wait was a little longer than expected for just an oil change. It would be nice to offer some free water and popcorn or small bag of chips because of the length of the wait.

I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend using their service department.

Best experience ever, super friendly and they help you to get your car yes or yes!

Recently attempted to file a claim with the Limited Warranty policy. The Insurer did not have my vehicle information. When I spoke to the Finance Manager he told me the Insurer did not have the information because the policy had already expired. That was not the case. Autonation simply never submitted the paperwork after my purchase. The Insurer confirmed this. Now it’s too late to file a claim to address what I suspect was faulty work at the dealership. And I have no remedy to my repair issue and to add salt to the wound, I was lied to! I don’t appreciate that.

We've been getting our oil changed there for several years and Now have are vehicle there to get the catalytic converters replaced. They, Even as a dealership, seemed to offer a cheaper price than our mechanic Did for the converters.. So far has been a good experience!

As soon as they told me no God blessed me at another dealership.

Sales man was nice. Finance man was the best I’ve dealt with. Having some mechanical issues just 4 days/ 147 miles after purchasing. Calling today. Hoping the positive experience will continue when dealing with this as well.

The young lady emily was very nice and helpful but the guy inside name i can't remember i ask if he would help me with installing the apps he said sure not a problem let me know when they finish with your car so i went back in for his help did'nt get he sent me back outside to some young mexican guy that didnt know an dang thing i was told so many times by email and phone come in anytime if u need help ar have any questions yea right

I went in to get my oil change. They were very friendly. They did the job fast. They were courteous and I will be going back to get any work I need done.

They play childish games with you, no respect for clientes! We have been talking about this for almost a month; today at 11 am you called me and sent me a invite to be here 6:30 pm, I agreed and went! But for my unpleasant surprise the car that you reserved for me as sold and the person that sent me the calendar invite is not even on-site! That was extremely disrespectful and I will make sure to publish my experience online and don’t do business with this location anymore! If the car was sold much before I arrive why don’t call me at least???? I also sent the message to main manager and I never received at least an explanation or apology

I was very disappointed in the customer service. They did not even try to work with me. I felt like the staff was being shady on what lender approved me. It was all about them in the long run. How much they could get out of me.

I’m extremely disappointed with my service today, not only did it take an extremely long time (I spent my entire day waiting for my car), but when they called me to let me know my car was ready they returned it without the hubcap on the front driver side. This is a mistake that could have been prevented, so now i had to wait even longer for them to “look for” my hubcap. According to them it must’ve fallen because they put it through the car wash (I never asked for my car to be washed in the first place), when I got home the other hubcap on the passenger side must have fallen while I was driving. I’ve been coming to this Toyota service center for OVER 5 years and never has this ever happened. My hubcaps have NEVER “fallen” off. I’m extremely upset and called to let them know what happened, they expect me to pay out of my own pocket for another hubcap, and they want me to come back and spend/waste my time for a mistake THEY made. Long story short, don’t come here. They don’t care about their customers’ time.

The first word that comes to mind is, 'efficiency.' The personnel at Auto Nation are obviously well trained in all aspects of service relations. They isolate the service needed and address it quickly. All in all, I would have to say that from front door to exit, the service at Auto Nation is top notch.

Bought my car from this place about 4 years and overtime I have come to this place for my car to get serviced and majority of those times I have sworn to never spend my money at this place. Surprisingly this was not my experience this past Saturday. From the minute I arrived to the minute I picked up my car, I was blown away how quickly they took care everything. The service rep was friendly and informative. She did not make me feel bad for saying no to anything extra but was respectively informative. I used the shuttle service for the first time and I am grateful for that. Overall based on this experience I do intend to come back for all my car needs and I will be back to upgrade my car.

Overall my experience was good.

I have to wait more than 4 months to get My Toyota 4Runner. Dealership is good place. But i picked a wrong person first. Carlos, he cheated & was telling lies about car. He doesn't have a competent to be an Agent. If your Agent did not pickup your call, i believe he not deserve to be your agent. So make sure you got the right person when you walk in to the Dealership. Later i got Mr.Steve & Mr.Sajeel who served me better. Thank you Sajeel & Steve for your dedication to get my car. Thumbs Up....

Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Great experience all around. Scheduled an appointment to drive the vehicle and was promptly met by Francisco upon my arrival. Both he and his manager weren't pushy or gimmicky and led to a positive experience. They were able to offer more than I anticipated for my trade and I walked away with a great new vehicle. I highly recommend both Francisco and AutoNation.

Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Excelente servicio y gente amable

Very nice deals for 2022 Rav4 Hybrid; Thank you so much to Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Amazing staff!!! From getting a used car to returns for service, everyone is so helpful!!!

I did not purchase my car from this location but it has been treated here. Every since I've been coming here Thomas has been my advisor and I love his patience and the fact he is not pressuring. However, don't be a waiter and go during lunch hours. I have never had a bad experience here. I am so glad that they have 2 year warranty's on their tires, which have made this the one stop shop for most of my car needs.

amazing staff!!! so helpful and nice!!

The service department is extremely fast and friendly! A huge shout out to both Thomas and Jennifer!!

I jus bought my 2022 Toyota Highlander from Auto Nation Almeda Location in HoustonTx. It was a great simple and fast experience because of service provided by the salesman MJ who in my opinion the best Car salesmen in Houston area. This is my third Car I purchased from him. Hats off to him for providing excellent hassle free car buying experience. Way to go MJ. Thanks, Anwer Wadiwala

I had a really good experience. For some reason my appointment didn't show up in the system and they were very accommodating and got me in and out in a reasonable amount of time. On the way out David went above and beyond to get me an answer on a question I had about my adaptive headlights. Customer service was great, car ran like a champ, no complaints from me

Good experience buying a new tacoma. Really professional.

Excelente atención

Great service team. Very friendly.

Terrible!!!!!!!! Salesman and I was looking for a truck, we found one posted it in autonation website and it was "available and ready to sell" and I chose that one.... the nightmare started there. I had to wait almost a week to get my truck because they was telling me "the truck was on a service" (THEY NEVER TOLD ME ANYTHING WHEN I WAS SIGNING THE CONTRACT 03/31) and to be honest, I don't know what type of service it was, because when I received my truck (yesterday 04/06) the oil it looks like black coffee, the truck was all dirty, the truck came with a 1/4 OF TANK OF DIESEL, the tires are half way done, no windshield wiper fluid at all and the windshield is cracked in the corner driver side. (The website NEVER SPECIFIED ANYTHING ABOUT THIS DETAILS) I texted the salesman and he told me, "really!!? But the truck is inspected right?" Don't worry we will change it. Smh (I think the nightmare it won't finish yet)🤦🏻‍♂️ I want to be clear on this, SALESMAN DON'T HAVE ANYTHING TO DO WITH THE LACK OF PROFESSIONALISM OF AUTONATION, WE BOTH SAW THE TRUCK "AVAILABLE AND READY" AND I PICKED IT, AUTONATION IS POSTING CARS WITH OUT TELLING THE TRUTH ABOUT THE PRODUCT. SO BE CAREFUL! ¡¡¡¡¡¡¡¡Terrible!!!!!!!! El vendedor y yo estábamos buscando una camioneta, encontramos una publicada en el sitio web de autonation y estaba "disponible y lista para vender" y elegí esa... la pesadilla comenzó en ese momento. Tuve que esperar casi una semana para recibir mi camioneta porque me dijeron que a la camioneta se le "estaba haciendo un servicio" (NUNCA ME DIJERON NADA DDE ESO CUANDO FIRMÉ EL CONTRATO 31/03) y la verdad no sé que tipo de servicio le hicieron, porque cuando recibí mi camioneta (ayer 04/06) el aceite parece café sólo, estaba toda sucia, traía 1/4 DE TANQUE DE DIESEL, las llantas están con más de media vida de uso, no hay líquido limpiaparabrisas en absoluto y el parabrisas está crackeado en la esquina del lado del conductor. (El sitio web NUNCA ESPECIFICÓ NADA SOBRE ESTOS DETALLES) Le envié un mensaje de texto al vendedor y me dijo: "¿¡en serio!? Pero está inspeccionada, ¿verdad?" No te preocupes, ya lo cambiaremos (creo que la pesadilla aún no terminará) 🤦🏻‍♂️ Quiero ser claro en esto, EL VENDEDOR NO TIENE NADA QUE VER CON LA FALTA DE PROFESIONALIDAD DE AUTONATION, LOS DOS VÍMOS LA CAMIONETA "DISPONIBLE Y LISTA" Y YO LA ESCOGÍ, AUTONATION ESTÁ OFRECIENDO AUTOS SIN DECIR LA VERDAD SOBRE EL VEHÍCULO. TEN CUIDADO!

Best deal in the city and nice staff

One of my favorite things about AutoNation Toyota on the Gulf Freeway is that they aren't pushy about doing car repairs. Yesterday, for example, Justin took my car to the mechanics and they gave me an estimate for four new struts/shocks and a replacement vent cover. I didn't have any work done, there was no charge for the estimate, and they even washed my car before giving it back to me. Justin did an excellent job of keeping me informed throughout the process, and I was in and out of there in less than an hour. And there was no vibe from Justin that I should have the repairs done right this minute; he was okay just giving me an estimate. Yes, dealer repairs are expensive, but I've never had work done that had problems later - i.e., they do it right. Give them a try!

Fast and excellent service,

Had my appointment on a busy Saturday regardless, they had my vehicles oil change and inspection complete within a timely manner. They recommended some items that were needing attention and offered to take care of it.

Estimated wait time was 4 hours they got done in three and gave me a feee car wash Best dealership ever they welcome you like your their family and very professional

Good service if this had a 10 star I would rate this place as a 10 star especially the sales man Shajeel went above and beyond and the finance manager as well Abid made everything clear and and easy for us. 👍 😀 😉 Highly recommend Shajeel as your sales man.

My experience with Auto Nation Toyota is above excellence. The team is very service oriented, detailed, well organized, thorough, and customer centered. You made the purchasing of a new vehicle pleasurable and hassle free.

It was great costumer service ,Pablo was professional and helpful with all my questions Thank you! Thank you!🏆🏆🏆

Me hicieron cambio de aceite, de batería y también una luz, todo bien con eso pero me dejaron la camioneta muy manchada de grasa en el hood, y 2 puertas y no la lavaron.

Very efficient and courteous service. Explained in video by the technician. Very happy with the service I received.

Excellent service and friendly staff

Pleased with customer service Visited several dealerships but Aitonation gave me the best deal and the most in trade. Made the whole process easy So far love the Tundra Sr5 Love the new body style and performance and gas mileage is Awesome for a truck

No haggle, no dealer markup when the market is so hot.

Service Rep Justin has gone above and beyond to help me and answer all of my questions. I took my Highlander in for service yesterday and he even took me to the back in the shop and showed me something underneath the car when I questioned it. I kept thinking, this is how it should be, because when a mechanic takes you in to his shop area, it not only sends a message that they are really trying to get to the root of the problem, but that they have nothing to hide either. He didn’t hand over my keys until every question was answered and every doubt was clear. THAT’S excellent service. That’s why I go to Autonation Toyota.

Cuando uno devuelve una parte, se enojan y después ya no le quieren volver a vender otra cosa a las personas.

We had a great experience from start to finish. They had the car we wanted and gave us a great trade in value. Coral in sales was great to our kids. She took the time to make sure they weren’t bored. Happy kids…happy wife…happy life! I am happy to be back in a Toyota!

Great service, friendly staff and a nice place to shop for a car. I've bought my last three cars there and will buy my next one there too!

I would recommend to anyone who is looking for highly professional workers who are problem solvers. Would come again anytime.

Most helpful and very convenient place from my home

Salesperson was very helpful and had knowledge of vehicle. Dealt with courteous and helpful advisers on my first oil change. 😎👍🏼

the service was excellent I am very satisfied with the service tank you miss Sierra!

Son muy amables, atentos y profesionales. Los recomiendo ampliamente porque te solucionan rápidamente tu problema. Me contento de ser uno más de la familia AutoNation Toyota Gulf Freeway

The service was professional and courteous, the service representative was knowledgeable about my vehicle and provided updates on the state and performance of the vehicle. She gave me a time frame for completion of service and I was not disappointed. Before I left, she gave me an update on future service needs for the vehicle. Excellent job!

In the past, I’ve had a decent experience. Haven’t been in over a year and this visit was not good this time. I was early to my appointment but still had to wait over 3.5 hours for an oil change and tag light replacement. It was disappointing and a waste of my whole afternoon.

Good attention and helpful.

Great customer service. I liked it

Angela sales, got me the 4Runner I wanted, the finance department was good. The Pre-prep department good. Only complaint was the weather, it was raining! 😁

great service............

Quick and very enjoyable process. They treated me like family. They had exactly what I was looking for and went the extra mile for me. i will recommend to everyone I know.

Exelente servicio !!!!!!!

Excelente servicio en la área de vendedores recomiendo a la vendedora Carol y al jefe de coalición Carl

did what I needed them to do

Service is always top notch. Agents are always polite and quite knowledgeable. I'm usually in and out in less time than predicted.

I purchased a vehicle from here 2 weeks ago. (Used) I was just sen an email that asked me to leave a review. So here it is. If you purchase from here (i wouldn’t again) make sure you read your purchase order and the “fees” that are on there. Particularly a “400 dollar window tint” fee. I asked about it with my sales person, my finance person and was told by both that the tint had already been done. After taking the vehicle to someone who does tint, we were told there was no new tint on the vehicle. After calling this sham of a business out, all we were told was that, “sometimes it gets overlooked so bring the car up and we will put it on”. That’s not how this works, plus the vehicle is a 17 and the tint is fine. It’s a flat out scam and I would never do business with these people again. As of now, we were told we would get the 400 back, but as you can guess, we are getting the runaround about that as well. Stay away from this dealership

I’ve been searching for a TRD Pro and finally found a great deal . Shout out to Francisco, Pratik, and Taha for making this such an easy and enjoyable process

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I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee

First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.

Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.

Cheapest in town Friendly Service department ok

Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?

Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!

They gave me great service and answered all my questions,

Charge 700 for 2 tires n a rotation, get out a here

I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo

Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻‍♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻‍♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like

We purchased our 4 runner, drove it off the lot having ordered and paid for fenders to be put on. Waited several months, constantly checking in, finally called to say we’d be calling BBB. Amazingly the fenders were there the next day. Had them put on, a few months later while driving down freeway one rips off. check others and another one is loose. Call dealership, wait three weeks and take car in. Pick it up and the fenders aren’t properly installed, already peeling up. Now waiting to have them put on again. Absolutely terrible service!

Que ahí buenas trocas y ofertas..!!

I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.

The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.

Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority

The smoothest and fastest car buying experience I’ve ever had! Great customer service.

We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!

Su atención y servicio soy cliente desde 2005

To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.

First rate for courteous and professional service.

Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.

I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.

The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!

GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!

I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.

Very long wait times... and they wash your car whenever they feel like it

I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.

Clarence Hill was amazing, polite, attentive and he got me the car I wanted.

I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!

We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.

Jose Companno is our regular service adviser. He is helpful and nice person.

They did everything faster than I thought they would and had great service!

Took long just to get an oil change and tire rotation

Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street

The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.

Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.

Advisor very helpful with my recall notice plus a service check.

It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours

It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs

Confused, not callback by the supervisor who promise to callback with information. Not good

There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.

Always a pleasure dealing with AutoNation Gulf Freeway!

Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.

Spacious lobby. Clean restrooms. Very friendly helpful service managers.

Very good job you guys and the service was very professional

My service person was very professional and helpful.

The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.

They are friendly and take care of everything!

Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)

Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!

Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.

I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative

Whole process was like a breeze! Good salesmanship and financing personnel.

The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.

Excellent customer services.

From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.

Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.

Please do not waste your time here. Terrible service.

I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.

I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.

Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true

I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.

Great except the cashier was not wearing a face covering

The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet

Waiting time for an oil change is extremely too long with appointment.. poor service

Special thanks to Hector Rivas for his help and advice.

The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.

My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!

wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?

I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....

My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck

Great enjoy the visit everyone was great I will come back

I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.

Good experience and customer service. Somewhat slow for service advisor to check in.

Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!

Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman

Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.

I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.

I am very impressed with this dealership. They are very transparent

Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.

I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!

Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.

Provided great service and follow up. Service person was courteous.

The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.

I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you

just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again

Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota

Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.

Great service just need to fix the car wash machine

The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.

Their service and those that service you.

The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).

Fast , friendly , great service will be coming back if needed

wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me

Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!

The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.

Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job

Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!

Good customer service. Very happy with the fast service

The price for the service is high. Customer service was okay. Comparatively the price is high.

Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....

The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.

Very efficient, fair experience. Salesman (J Monzon) exceptional.

Great service and the employee was a great helper.

I rally appreciate the professional service that I received at AutoNation

They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.

The sales Associate and the Loan Specialist provided outstanding service!

This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.

Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.

Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.

Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.

Really good service. The repair took a week and the staff was very friendly.

Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.

Luis Trevino has Grt customer service.

Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!

The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!

Great service and fast! Coffee is good.

Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.

Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!

My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!

Customer service rep is nice and have a good selection of vehicles.

The purchase was done in 2014. This visit was the response to a recall to replace air bags.

Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.

The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.

I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.

Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.

Real good service ,fast, professional , friendly and informative.

Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.

I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here

Great service. Appointment is flexible. The car is even get washed this time.

Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.

I got the car i was lookin for...

Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.

compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..

The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!

I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.

I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.

Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.

I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.

I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.

I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.

Thank you Zillie was very helpful This place is very close and convenient to me.

I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.

Was very happy customer. Service was great and fast!

I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.

Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.

Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.

We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.

I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.

Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.

I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!

I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.

Good customers service!!!

Great service at sales and the service department

Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.

Good service and I am completely satisfied with the service

Excellent Service Advisor kept me up on my Vehicle.

please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.

3 hours for oil change not acceptable even with appoitment

I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.

Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.

Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.

Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!

2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.

I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.

I love this dealership! Very friendly and they listen to your needs.

Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .

Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!

The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.

I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.

1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡

Omar he always help me, great service, I love it...

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!

I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck

3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway

Service department no longer has/keeps knowledgeable advisors. Such a disappointment

Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.

Shakel sold me a great used car!

Wonderful, courteous, professional and outstanding.!

Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.

Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?

courteous and professional folks. answered my questions and knew I was leaving my car in good hands,

It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership

Appointment set for 1:30 today after two weeks of trying to schedule an oil change. After no return calls I finally called the sales side and Isaiah got me my appointment. I just left - 3 hours and 45 minutes for an oil change. Completely unacceptable. Tried speaking with the service manager. He didn’t seem to care at all that I was upset. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business permanently.

Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.

Auto Nation makes the buying experience simple. Go today, drive today.

Great team combo supportive and knowledgeable

I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.

Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.

Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.

Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.

It took close to 3 hours to have the passenger's air bag replaced

Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual

My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.

I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.

I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.

It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.

Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner

I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.

Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

tienen un exelente service y nos y n tienen un exelente service y muy bien atendidas

I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care to figure it out. But they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.

Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you Felipe

On June 17, 2020, I went to have a recall repaired on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.

Your service was conducted very professionally. All questions and concerns were addressed promptly and satisfactorily. I have nothing but praise for your service department . Orlando Morales

Russ Kloskin and his team of mechanics are the best. Yesterday Russ took care of my 2011 Tacoma. New tires, new windshield, engine and transmission flush, engine cleaning, and a whole bunch of other maintenance items. I feel that I have a new truck. It is because of employees like Russ that I keep coming back. He is professional, courteous, and dependable. Thank you for taking care of my Tacoma and 4Runner Russ. Don Green

Nick did agreat job getting services done.changed timing belt.installed water Idu tvmp. Ieds06

Great service by Felipe. Explains everything, the work to be done, the work that can be postponed, and the work that must be done.

Thank you Ivan Verdei and Michael Price for your quick and professional service. Thanks for going above and beyond to get my vehicle. Love it. It is a head turner for sure.

I bought a vehicle and it has a major leak. I get all wet when is raining. There is water coming out of one of the air con vents too. I took it back to the dealership to get it fixed and they were charging me $600 to get it fixed. I also had oil in the radiator and had to also pay to get it flushed out.

Los vendedores son mentirosos... Una vez que tú compartes tu carro y firmes se olvidan de ti al menos que compres otro carro.. y cuando lleves tu carro al servicio te tratan como mierda... es raro que te encuentres con alguien amable

I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely come back for those services.

I always take my Toyota to this location for regular maintenance. The customer service is great and most importantly we have never had any issues/problems with this location.

Luis from AutoNation Toyota was exceptional. His customer service was impecable from the beginning and he really made me feel at ease in a horrible situation. He is very personable and his communication is prompt. I have nothing but praise to give him.

From my first email to inquire into a used vehicle until my purchase of the used vehicle, the entire process was stress free and made easy by AutoNation. Provided me with a trade-in value for my vehicle before the dealership even saw the vehicle. This dealership REALLY worked to gain my trust and ultimately my purchase.

Nick and the service dept. was courteous and efficient. I bought my car at that dealership, two and a half years ago, but I do not plan to do so again. What should have taken an hour took 4 hours. There was No Excuse for me wasting so much time.

Had a appointment, poor customer service ,still took 2 hours for a oil change

I appreciated that they were fast to greet me as soon as I drove up and liked that they had hot coffee, a bit weak but glad they had it. My rep was Ani and she was very helpful and cheerful. The only thing I was disappointed was that my car was ready for about an hour an half but did not get a call to let me know my car was ready to get picked up.

AutoNation Toyota Gulf Freeway is one of the best dealerships in Houston. Reliable and you can find the best deal!!

Would not work with the service advisor again. Very rude and had an attitude.

I arrived a little early for my 11:30 AM appointment and was greeted right away. I waited a few minutes and was attended by Ani, the service rep, . she was very helpful. She quickly took the car information and some comments I made and my car was off to get serviced.

I was a little disappointed due to that I waited a little over 3 hours, I mean, considering the health situation out there , I think that they took long, since not too many customers were there .

Service was excellent car was ready within a good time frame

All employees work there are every friendly . Omar he's my service explain everything I need to know

Amazing Service! Annie, my service rep made servicing my 2020 Corolla a breeze. With everything going on with COVID-19, she personally came to my house and picked up my car and returned it afterwards. THANK YOU !

Great service ! With COVID-19 going on, Annie went above and beyond. We were able to schedule direct pick up from the house to have my 2020 Corolla serviced.

Great customer service , I would highly recommend this dealership

Service area takes too long to work on your car. I have come here 2 times to get my maintenance done and it has taken them more than an hour and a half to finish with my car. ( first time I waited 3 hours!) I moved states and was told when i purchased Toyota care out of state, they cold honor it here. However, many services I would get in FL they can't honor here. If that's the case I should just be going to FL to go get my maintenance done. I could get my alignment done in FL without a charge, even as simple as changing my wiper blades (which is included with my Toyota care.) They never want to do anything here or honor your Toyota care agreement. Definitely the last time I am coming here.