Recent Reviews from AutoNation Toyota Gulf Freeway

Sales was a good experience but the new vehicle I bought had glue on it I asked if that is an issue due to the ceramic coating. They cleaned it. Now i got black lines that showed up on my new white vehicle that I cannot take off

Great service

Drove about an hour to AutoNation Toyota 45 from Katy due to a recommendation from a friend and boy I am so thankful to do so. Picked up my Brand New 2022 Tundra Today. Mr. Abdul Aziz was my salesman. From the get-go he was so nice and easy to work with. Not pushy or salesman type at all. He was extremely transparent with AutoNation’s way to business. He told me they do not charge silly market adjustment markups and that was absolutely the truth. Mr. Abid Massiah from the finance department was also very thorough and helpful. Aziz showed me all the New features of the Tundra and completely gave me an amazing experience. Even after the sale, he has been very helpful with accessories and other things I want to add to my tundra. I will definitely send him and AutoNation more business for this first class experience. Thank you so much!!

I bought 2021 Toyota Rav4- Shakeel Firdous and I am very much impressed by his professionalism. In future I will buy from him and also refer people to contact him buy cars Auto nation ask Shakeel Firdous.

Always quick, professional, and transparent with my Car.

Mr. Muhammad Jawed is an amazing and very professional sales man. He helped me out extensively with my purchase and I’m very impressed with his work. I highly recommend this dealer for any vehicle purchase.

David Garcia helped me make my dream come true With trunda thanks for the help

Estoy muy feliz por la compra de nuestra nueva tundra David García fue nuestro vendedor y Iván verde nos ayudó en finanzas excelentes en todo 100% recomendado

I am pleased with Sharjeel's service. Very professional, friendly personality, and timely-mannered with in-depth explanations. I definitely would recommend to friends and family.

I had the pleasure of working with Muhammad Jawed to purchase a 2022 Rav4 XLE. He knows what he’s doing, helped me meet all my needs, and therefore made the buying process such a brief. I will definitely come back for future purchases as well as recommend this location to family and friends.

Excellent service!! Professional care!! Darlene is impressive!!

Just recently purchased a vehicle from this location being it was the only location not taking deposits, and having a wait list. The sales rep I worked with (Rachel Deleon) was fantastic. Really. I inquired about a camry xse and within minutes she gave me a call and worked with me for about two weeks to help get my hands on the vehicle. Given the car shortage, and having recently totaled my vehicle Rachel understood the urgency and went above and beyond to help me secure the vehicle I wanted. Even after purchasing she is still following up accordingly to make sure that I do not have any issues with the vehicle after having taken it home. Would recommend Rachel to anyone looking to purchase!

We purchased a White Toyota Corolla 2022 at Auto Nation Gulf Freeway in Houston TX, from Shakeel Firdous for our daughter. I don't have enough words to thank you Shakeel for his high-level professionalism. He was very caring to go the extra mile to meet our needs. We can blindly recommend Shakeel to any of our friends and family members.

Went to two different dealers and both said the truck I was searching for, for the price I wanted wasn’t possible? Came here, spoke with Coral, she was super helpful and very friendly and got me in the exact truck I was shopping for! A1

Angela Risinger was a delight to work with. Sunny in the finance team walked me through the paperwork patiently. Overall great experience!!

Mr shajeel was very patient and helpful all through out the deal while getting my new car all in all great customer service

Shajeel and Abdul Aziz were so helpful, and professional. Enjoyed my experience buying a new Rav4. Will come back again in the future!

Suli was amazing with all her help, she helped me get into a new vehicle. Very smooth process, would definitely recommend.

My husband and I purchased our first lease in 2018 with Judith Ruiz and we were are still very happy and excited with out experience provided by our sales representative Judith. This past weekend 08/13/2022 my husband and I returned back to autonation toyota and we were very happy that Judith was still there. We went with the hopes of just looking at vehicles for options of a new lease and we ended up leaving with a brand new 2022 Highlander. Judith, Clarence, and marion made it the most easy process!! I highly recommend anyone who wants to have a easy experience purchasing a vehicle to come see Judith. Thank you to her and Autonation Toyota for making my husband and I happy once again!

Purchased my 4Runner from MJ, such an easy process I contacted MJ Sunday for a service yesterday and he set up me up with advisor by the name of Casey Gavida! She was amazing got us in today and took care of my car. Thank you guys

took my car in for an oil change. Jose took good care of me. He and the technician even sent me a short video of what needed to be done. ended up getting my brakes done in the process. Great job

Always quick and easy to get my car serviced

My husband and I went to several Toyota dealers in the Houston area and majority of them will jack up the MSRP price except for AutoNation Toyota off Gulf Freeway. We dealt with Shajeel and he was very humble and got us in a 4Runner that my husband was happy with. Shajeel thank you for service and we will definitely refer friends and family…

Thank you @Pratik for your excellent service, love to refere to my friends and family.

Everything went really smooth, I thank the sales woman that took care of me as well as the manager who helped make everything happen. They were both very caring and helpful.

Gracias a la familia Toyota por su buen servicio como siempre , lo recomiendo al 100%. Y sin duda alguna la mejor marca de carros en el mundo .

The dealership is the worst of toyota’s near the area…

Went in for maintenance and I waited really early. Everyone is kind at Toyota service side.

We purchased our Lexus RX from Mr Aziz and he was just the best salesman we’ve met and done business with. He assisted us from the start to finish and answered all our questions regarding the car. We will take our business to AutoNation gulf freeway again!

Had a nice and easy transaction while searching for my car! Julian Almanza got me in and out the dealership with the exact car and payments that i wanted. thank you again!

I was really satisfied with the service, but I was disappointed with the choices of shuttle drop off OR shuttle pickup. Choose one.

Thank you Pratik, love the Camry, I will get more referrals for you.

Angela from Autonation helped make my first time car buying experience a breeze. She was extremely knowledgeable about my RAV4 and even looked into the book, so I would know how to find it. She was instrumental in helping me to select my desire vehicle. She even made sure to put the bow on my car. Thanks again for all your help and your continued support even after buying my car. ☺️

太差了，不透明，还把我做保养的车给刮擦了没告知我

Done well and quickly completed - thanks

A disaster! Dropped car at 9, didn't get till 430. They always wash the car and this time I leave it dirty and they don't wash it...smh. they don't answer the phone, or they hang up on you 8/8/22 second review... I was ecstatic to learn I bought a package to get 6 more oil changes and tire service. They have a checklist they give you that explains what they did. In there it states tire checked, tire rotation, and I know for a fact they didn't do a tire rotation because I have a pc of rubber missin on one and it was still in the same position(front passenger side). Makes you wonder what else are they not doing.

There was a huge misunderstanding and after further review, they did come through for us and went above and beyond so I have to give credit, where credit is due. Glad there’s still businesses who care.

My service rep was polite and wait time use to be 2 to 3 hours but was only 40 minutes and everyone was polite and cost was not that bad around 70 bucks for synthetic oil change. Service Manager is this giant guy who is super nice and has been there for years too. He is awesome.

Had an appointment for an oil change and tire rotation. Arrived on time. I was told 1 hour. After more than 2 hours without an update I saw my car brought out. When I went to my service advisor, I was told she was waiting on paperwork. A few more minutes and I was finally on my way. I have drive through oil change place five minutes from my house. 🙄

Great people / Great experience.

If you decide to explore the inventory here I recommend you stay away form working with Abdul Aziz. He scheduled an appointment with me to test drive a truck and all he did was waste my time. I drove about an hour and when I arrived, the manager informed him the truck was not ready for viewing. I am a cash on hand buyer and wash excited to test drive and buy it. This guy is irresponsible and a classic example of why salesman have a bad rep.

No cumplen con la garantía,cuándo tu vehículo presenta algún defecto que la garantía lo puede cubrir,simplemente te ignoran y dicen que todo está bien cuándo no es así

This is the second purchase I have made at AutoNation Toyota Gulf Freeway and I will keep returning! We were greeted by David Garcia in the parking lot and immediately went above and beyond to help us find a Toyota Corolla for my mom. It was a pleasure working with him. He was honest and made the whole process smooth. Never did we feel pressured and it was a haggle free purchase. By far the best deal we found out of 4 dealerships. We will definitely be returning to AutoNation Toyota Gulf Freeway for our car needs and we look forward to working with David Garcia again! Thank you so much David for your attentiveness and the great restaurant recommendations ❤️🙏🏻

Aziz was fantastic!

Didn’t have an appointment for my oil change but was in and out in about an hour or so. I’m used to waiting 2-3 hours with an appointment at other places so it was a nice alternative. I normally drive into Houston to get the cheaper pricing but they were the same price. Pablo was my service tech. Knowledgeable, professional and to the point. I’ll be back.

This was my first time to bring my 2021 Toyota Camry in for service. Casey, my Service Advisor was very nice and professional. The facility was clean and an overall good experience, I even got my car back earlier than expected. I'd definitely go back for future service.

I’ve been buying all my vehicles here since 2006. After being separated for 5 years recently it’s been hard to build my credit. Aziz is one of those people who will definitely help you. He gives this care and passion that he will help you and if he was in our shoes. I’m not kidding when I say if you really want someone who will help you and trust, this is the go to guy. I’ve bought 2 cars from him and just yesterday he helped me again and helped build my credit up. I don’t know what I’d do without him. Thank you for everything you’ve done for me and my family!

Very professional and honest. Service was fast

Servicing the car there is super easy, friendly staff.

Fast, Friendly service.

I’ve owned several cars and trucks, in my experience Toyota and their vehicles have both been of great quality service. They have gone above and beyond for me on my vehicles when it comes to time sensitive requests. I wouldn’t take my vehicle anywhere else for my oil change. And it’s close to home. I had so many great experiences at this location and have brought in my family to also buy vehicles here. Thanks Rick from service and Carlos from sales y’all are amazing!

Service is quick, kind, and efficient. Ask for Pablo. He is great at what he does!

I was having pretty scary transmission issues. Turns out my vehicle had a recall for that specific problem. My person's name is Brandon Silva and he was nothing but awesome, discussed everything to be done in detail and even listened to me rant about my personal life. Everyone I came in contact with there was nothing but nice, to-the-point and helpful.

Sadly, I had to edit my review because it seems that I can't ever agree with the ghetto service that they have. I have purchased 2 new Toyota tundras in the last 8 years and both times have been mistreated badly. Sadly, I have had to drive to Toyota of Katy or Toyota of manvel. So sad I can never do business at this location because it's only 5 mins away. I don't recommend. Service and staff are YUCKY.

Very Good Customer Service! Fast and easy to schedule and service was done in No time. Thanks you.

Highly recommended..Nice and friendly staff with excellent service .

Had no issues Rachel De Leon solid salesperson

just bought a 2018 c-hr from autonation toyota so far so good.. my experience there was great our salesman sam is the best..any question we had he answer… Took my 2012 tundra to get it fix and we had great experince very fast and helpful

This store is amazing and Marily provides the best customer service. Marily gives honest advice and recommendations if needed. I highly recommend this store and Marily.

I recently had a major repair done on my ‘97 Camry (+300K miles). Darlene was my service manager. She was very professional and a pleasure to work with.

Customer service was excellent, what time wasn’t long, waiting area was nice and clean, restrooms were clean as well!

This review is in regards to my second service visit at AutoNation Toyota Gulf Freeway. This will be a two part review in which I will describe my experience with the actual dealership and the service advisor who attended to me. I found this dealership to be very capable, clean, and comfortable upon my second arrival. I was attended to immediately the moment I entered the vehicle servicing check-in area. The staff here is very friendly & helpful. I am knocking one star off my dealership review because they have a huge showroom with no show in it. Now, I understand that we're all now living in a post-pandemic era along with there being a shortage of various automotive resources but, I feel that a dealership should be more accommodating to people who could be potential buyers. It would have been so entertaining to be able to spend some time with a Toyota vehicle I have been considering as a future purchase while I waited for my current vehicle's servicing to be completed. My first & second impressions of this dealership were great but, not being able to spend time physically analyzing a Toyota vehicle I have had my eyes on bummed me out in the first visit and really disappointed me in my second visit. I truly hope that the showroom at AutoNation Toyota Gulf Freeway can be brought back to life in the near future so that I can have a more fulfilling experience at this dealership during my service visits. Now for my review of my service advisor, Marily. It is a real pleasure to work with this intelligent young lady. I absolutely love the confidence she has in knowing that she is able to assist me with any needs I may have with my vehicle. Marily always has or finds an answer for my servicing questions. This second time around I had a specific reasonable pricing request for my vehicle and she was able to accommodate my request. In her doing this for me it made me feel extremely valued as a customer. It is that particular type of consideration that would make me a returning customer to AutoNation Toyota for the future servicing needs of my vehicle. Marily is a true asset to this dealership and I hope she is recognized as such. Marily gets a 5-star (*****) review from me. In closing I want to say that AutoNation Toyota Gulf Freeway is a great place to spend time in while servicing a vehicle. The restrooms are clean, free coffee is available, and I observed the staff to be extremely willing to ensure that anyone coming here is treated fairly. I also TRULY appreciate the free car wash after my vehicle is serviced. Thank you.

I didn't schedule an appoitment, but they were able to get me in and out faster than expected.

Justing was very helpful. Great customer service

David Garcia was amazing! Treated me like family. He worked with my price range and did his best to accommodate to what I wanted in a car. 10/10

David Garcia un excelente vendedor

I had a great experience selling my car to Mrs. Frida Garcia who is apart of the vehicle acquisition team. She made selling my car to a dealership very easy and gave me the best value for my car! Definitely would recommend this dealership to family and friends!

Thank you Zulibeth, and for taking care of the important issue that came up, Blessed.

HUGE SHOUTOUT TO SUNNY, SHAKEEL, and RACHEL at AUTONATION! By far the best hospitality and customer service, overall best car buying experience I’ve ever had! THANK YOU GUYS for everything!

I got some bad experiences buying cars in the past but when i got recommended to buy car here. Luckily i met Vincent and Rachel, they both are enthusiastic and very helpful to help me get the car I wanted. And I'm very happy with my car now. Probably will be back!!

Very clean and professional dealership. M.J. (Muhammed Jawed) was the best! I walked in and he informed me how everything is working now a days. He took my phone number and kept me updated every time when a new truck of Camry’s arrived. Throughout the whole process of purchasing my new Camry, he kept it professional and respectful. He was very patient with me and my father and explained to us everything that came included and all the features of the vehicle. Whenever you go in there, ask for MJ, he is the MAN!!

I had a really great experience selling my car here. Working with Frieda Garcia was great. She was very clear about the process and regularly checked in with us and kept us up to date on the process. I would definitely recommend working with her. Great customer service Frieda. Thank you!

Absolutely love coming here. I’ve been coming for years. My dad as well and basically we send everyone possible. Truly always appreciate Judith. She is accommodating and understanding in my wants and needs for the car I wanted. I ended up going with the 2022 hybrid RAV4 xle. I am super happy and it’s my first suv ever! Judith made sure to keep me updated with new arrivals until I was able to get the one I really wanted. Especially in the shortage of vehicles in the market it was nice having someone to contact and communicate to let her know exactly what I wanted. I love my beauty!! Super happy!

David Garcia is been very helpful and very attentive to my car search and explained everything well on the Camry.

Fransisco was absolutely amazing. Very helpful and on top of everything. Got me my dream car and I’m forever grateful!

Went looking for a new tacoma and Muhammed was very helpful. From explaining and demonstrating all the features of the vehicle on the test drive, to helping explain the differences between models to help me make my decision.

No nos regresan el dinero el Gap... Ustedes dicen que pagaron a Sun Trust y ellos dicen no tener el dinero... Ya vamos para un año y no pueden hacer el reembolso. Lean y pidan su contrato. El dinero lo dimos como anticipo de la compra y ustedes los pusieron de aseguranzas que nunca pedimos .... . Aquí te roban el dinero y nadie se hace responsable.

Abdul Aziz and Michael Child were both excellent and professional. We purchased a pre owned 2021 Ford Explorer. Thank you for a great experience Below is an email I wrote to them before I bought our car. “I just wanted to thank you for your time and professionalism today. High quality customer service means a lot to me and both of you showed that to me in your respect for my time and my family. I went by myself to the other dealer and had the exact opposite experience, they did not value me or my time. The explorer they had was identical except it had a sunroof and much lower miles. The price was a bit higher but not much. They added several thousand dollars of dealer add ons to the car which was not reflexed in the sticker price. After two hours of negotiations, they would not remove the junk add ons, so I walked away.”

Amazing staff! Kept me updated with information on car purchases and got me the car I want looking for! Thankyou for all y’all do!

So helpful and nice very organized. Have never experienced being taken care of like this while leaving my car at the dealership. Felt like i was at a fancy restaurant. Would definitely go again.

Aziz Amazing customer service A-1 deller definitely ask for him.

Definitely worth going if you’re looking to buy, my expectations were exceeded. Francisco went above and beyond to help us get the best deal possible, he went over everything and really listened to our needs and wants. I didn’t feel rushed or pressured, he’s really the best at what he does, he’s the sales man you want & need. Thank you!!!

Cassey has great customer service skills. She came back after her shift to make sure my truck was taken off. They forgot to put coolant in my truck. Had to take it back due to overheating. Their assistant manager brandon could use some training in customer service considering the dept was closed and he was the only one left. He was perturbed I had come back with a problem and must have made him late for something

I am very satisfied with how professional the sells associate Carlos Perez treated me and with the management team. Everything was so smooth and I understood everything! Best dealer ship!!

They really took care of us and were patient with all our questions and concerns. Melissa G, was really friendly and courteous. I strongly Recommend her is your looking for a car, she will make sure all your concerns are addressed. Over all an good experience to a situation that can be very stressful.

Excelent,David Garcia,the best.

Una muy buena atencion de parte de los representantes de AutoNational Toyota Gulf Freeway pero sobretodo de el vendedor David garcia exelente trabajo y muy atento a lo que buscaba

MJ has provided great guidance over the past 20 years with our purchase of four Toyotas. He listens to what we want, discusses the pros and cons based on our needs and then finds exactly what we want down to color and interior. We trust him and highly recommend him to anyone that wants a caring salesman that listens and will meet your needs.

Rachel DeLeon was very responsive when I emailed to ask questions about cars I was interested in. She answered questions honestly. She asked me questions to pinpoint exactly what I was looking for and my needs in a vehicle. They didn’t have what I was looking for on their lot, but her “boss” Babar Samuel came over and located what I was looking for on a “sister” lot. They transferred it, recertified it, and within just a few days I drove home with it. Sunny Alidina made the paperwork and payment process enjoyable. I am loving my RAV4!

Great experience the sales person Judith had good knowledge about the car I was looking to buy she has lots of patience with all the questions I was asking would recommend this dealership to friends that are looking to purchase a vehicle

I was referred to Isaiah Alvarez by family and I couldn’t be happier with my purchase and how simple Isaiah and his team made my car buying experience!

If you are down for an hour and a half oil change this is the place to do it. Employees are friendly and helpful. Waiting area is comfortable. Bring your own internet though; the WiFi connection is very slow.

Drive in and got taken pretty fast, which was Great 👍

Aziz great gentlemen to deal with helped my great, dealership bought there before

I bought 201 Toyota Tacoma from Aziz He was so helpful and he has knowledge for Toyota

Pretty good experience, the Representatives are very polite and quick to help. I always comeback for maintenance to this day and the manager Sunny was very considerate towards my issues with the warranty of my windshield.

Leslie Gonzalez was amazing. She made the process really smooth, She went above and beyond and tried to help as much as possible. Great service, She know her stuff. Auto Nation Toyota the best Dealership in Town, I recommend everyone to go visit them

Aziz gave me a great deal on a Chevy Cruize. I was very impressed with their professionalism and product knowledge.

I sold my 2022 Chevy Silverado through Mr. Abdul Aziz. Great costumer service. Simple, easy going straight to what we have to do.

Aziz , Pratik was most helpful in getting me my new truck friendly and professional

Got a Prius here about two weeks ago or so, after about 11 days I decided this was not the car for me. I went back to the dealership and traded the vehicle in for a Highlander. Brandon D was helpful and went above and beyond to help me get the best deal possible as the Prius was brand new from their lot. It was overall a good experience…only thing is I wish I would have been told I had 5 days to take the Prius back.

Super exelente servicio el que me dio el vendedor Jose Gonzalez con la compra de mi primer carro Toyota Corolla, no se le paso ningun detalle y todo bien explicado y la ayuda que me ofrecio muy exelente, el proceso fue claro y transparente y eso es lo que me dio mucha confianza, estoy muy contento con mi compra y si nesecito otro vehiculo no dudaria en regresar. Le doy 5⭐️

Mr.Aziz was a wonderful person and very helpful in purchasing my vehicle. Thank you so much for the great experience.

Beyond blessed !!! Thanks to AutoNation Toyota @ Gulf Freeway!!! For the purchase of my new vehicle. Very clean and professional dealership. David Garcia (sales rep) very enthusiastic, attentive, with a great personality. Come and see them for new or pre-owned vehicle needs !!!

I bought a used 2017 RAM 3500, and I my salesman, Alex Melgar was excelent and very profesional.

Angela was amazing! Very helpful overall great experience buying my first vehicle!

I recently purchased my 2019 Toyota Camry here and I couldn’t be happier! Upon calling the dealer to confirm availability, my first contact was with Isaiah Alvarez (sales manager) - he was prompt, professional, and knowledgeable. He put me in communication with Judith Ruiz (sales representative) and between the two of them, they made my car buying experience simple and easy. I will recommend Isaiah, and Judith Ruiz to all my friends and family. Best car buying experience!

Purchased a new 86 from Jessica and she was very professional and helpful throughout the whole process!

I had a great experience purchasing a new 2022 Camry from Alex Melgar. Great service!!

Great experience !! Was quick paper work. Found the right vehicle immediately. Would recommend Maikel Coll explained the whole process to us , people that didn’t know the process of buying a vehicle. Also knows Spanish so is able to help people who don’t know English.

Francisco Gonzalez is an excellent sales associate, making the car buying experience a joy. He goes the extra mile to make sure we got the car we wanted. He spreads good vibes with his fun positive energy.

I bought car from mj was satisfied with his dealing will definitely recommend my friends and family to take cars from him in future

Outstanding service! MJ was a great help.

This is vehicle number 11 I think... But between me and my family we have bought over 20 vehicles from this company.... I will always come back here they treat you with respect and they are very fair on everything they do.... They listen to your needs take care of them I will always recommend them to anybody... ask for My favorite salesman who has sold me more than 5 vehicles Yanir Olano Ask for him directly tell him Raul sent you best salesman I've ever dealt with

Great service. Really cares about the person car. Offered me the service I needed. Was not pushy. Did inform me great information if I did not do the service if I refused. This is why I continue to come here for my services!!

The service was very good. Jose kept me informed of all details and any delays. I have always had excellent service at Autonation Toyota Gulf Freeway

07/18/2022 I recommend the best salesman in the world DAVID GARCIA speaks both languages ​​and is VERY KIND 😉 07/18/2022 les recomiendo el mejor vendedor del mundo DAVID GARCIA habla los dos idiomas y es MUY AMABLE 😉 06/16/2022 hoy mi vendedor extrella DAVID GARCIA ME AYUDO Y ME PROPORCIONO UNA GRAN AYUDA CON LA COMPRA DE MI NUEVO AUTO, amo toyota. 🥰🥰🥰🥰🥰🥰 Este fue un sueño echo realidad pase solo haber el carro que me gustaba y aparece un caballero amable, carismático con una sonrisa inmensa, nos pregunta en que les puedo ayudar y sin decir mas comenzó atendernos, después de poco tiempo nos oriento; dandonos una respuesta favorable a nuestra visita, salí de este lugar con un hermoso regalo. Mi carro CH-R gracias al gran equipo de trabajo de AutoNation toyota. Personalmente recomiendo a DAVID GARCIA por su atención y ADAN RIOS por su eficiencia en financiamiento. Hacen un equipo maravilloso y eficaz MIL Y MIL GRACIAS POR SU SERVICIOS. 01/03/2020 quiero agradecer al personal de servicio técnico por su calidez humana, su pronta respuesta y profesionalismo en especial a FELIPE que me atendio en mi idioma , fue muy cordial y me explicó todo el procedimiento sin problema. la mejor idea que tuve fue comprar un TOYOTA GRACIAS

Sales team was great. But everything after buying the car has been a nightmare. I've scheduled appointments for car service that was already paid for just to have them turn me away. My plates didn't arrive before the temporary ones could expire so they advised me to drive with expired tags until they could get the plates for me. I had to argue for them to get me the extention for the temporary tags. Once my plates arrived I went back to pick them up the front desk told me just to pull into the service area and that they would help me upon reaching the service area I was told to return to the front desk to pick up the plates. Upon reaching the front desk again I was handed the plates and told to return to the ser ice area. Upon reaching the service area again I was told that I can go now without them have put on my plates. Even contacting customer serive is a nightmare. After trying to file a complaint they instantly dismissed the conversation and claimed that the connection somehow got disconnected. Everyone expects the sales team and people selling the warranties has been very unhelpful. TLDR Service area constantly finds a way to not service my car even for the smallest of services.

Rachel Deleon is the best , she help me buy a Camry 2022 for my daughter 21 birthday 🎂, I live 3 hours away from dealer. So happy 😁 to😁

Abdul Aziz helped us a lot and his dealing was absolutely amazing. Would recommend to everyone. Very good people in Auto-nation Toyota. Thank you @autonationtoyota

Giving AutonNation Toyota 5 stars ✨ for excellent customer service! My Service Advisor Minerva was so knowledgeable and took care of my Lexus GX460. I was in and out within an hour for my oil change, tire rotation and new battery. I will definitely continue to come back for service.

Excellent service! Cars were priced right! Really enjoyed the experience with Jorge Monzone! Highly recommend him as your next sales associate! He was patient, kind, and answered all questions thoroughly. Management staff were equally as wonderful. Thank you, Jorge!

I would highly recommend these guys! Amazing service and attention to detail. The management top notch and un-invasive. I gonna buy here for sure!

Si pudiera no le daba ni una estrella 🌟 por lo mal que trabajan,lo primero fue que se demoraron casi un mes en darnos el carro y nos engañaron en el contrato dijeron una garantía de 2 años o 30 mil millas y a las 28 mil se rompe y ya no me lo quisieron arreglar así no con engaños no 😔

Shajeel Khokhar Was my salesperson and provided magnificent service from start to end, highly recommend and He is also bilingual. Will be coming back for more business to Ms. Shajeel Khokhar

I had been looking for a C-hr for a year now, I found a few but the dealership markup was insane at other lots. I am so happy I was able to work with Clarence to make it happen. Very professional and friendly employees, including finance which was a treat. I love the no-nonsense business of buying a car with Autonation Toyota!

I was contacted by this dealership by a sales rep telling me they had the vehicle I was looking for. Early in the conversation I ask this sales rep what the asking price is for this particular vehicle is and was told $33k. So I go in to see the vehicle, test drive the vehicle, to then be told the vehicle is marked up $5,800 over the $33k I was originally quoted. I explained to the manager that is not what the sales rep quoted me. He takes my phone with the text messages that showed what I was quoted to the sales office. They were only willing to come off that mark up $1,500. I would have never wasted my time going to this dealer had this mark up been disclosed to me from the start. Deceiving and misleading people to get them in the door is not how you treat people. The least they could have done to make it right was to honor the original price I was quoted and chalked it up to a learning lesson for the sales rep. Im putting this out there so hopefully other people can avoid being yanked around like I was. If only zero stars were an option…

I’m Fully Satisfied With AutoNation Toyota In Buying My First New Vehicle 2019

My experience today was second to none. Mr. Abdul Aziz the sales representative was superfantastic. He went above and beyond to ensure that we got our dream car. He was nice, polite and makes you want to come back and buy another car.

Ask for Hector when you need service. He is the best!

The team at this location was very quick and extremely polite! I usually hate going to dealerships but these guys really work hard to change the experience!

I had a great experience at AutoNation Toyota on the Gulf Freeway. Mr Clarence Hill took good care of me from the minute I walked into the showroom. He located an incoming vehicle for me, gave me a fair price on it and gave me a fair price on my trade as well. I will definitely recommend Clarence to friends and family and I will be contacting him for my next Toyota. Thank you Clarence!

I've spent a year looking for a Toyota C-HR and Clarence has been instrumental in helping me find the perfect vehicle. He loves what he does and it shows! This is the 5th car a family member has bought from him and he is extremely professional and a pleasure to work with. I would definitely recommend AutoNation Toyota and Clarence to anyone searching for a vehicle.

I bought my 4Runner about 3 yrs ago and Jorge Monzon was an excellent person he was able to work with me to buy my truck.

Angela Risinger was excellent !!! She explained everything thoroughly and was attentive to all my needs. The sale of my Toyota went quickly and I was impressed that I was able to get the amount I wanted. Thanks to the entire team from the manager and his sales force. I was a pleasure doing business with your company !!!

We recently purchased a car from AutoNation Toyota and had a positive experience. Our sales associate Melissa Grimaldo was very friendly and helpful. She addressed all our concerns and we were able to purchase a vehicle that we really wanted. Great service and highly recommended!

Had a great experience here, thanks to the sales rep Angela Risinger, she was great, very informative and patient and has a great personality to work with. The same with Abid in finance, he was very informative and made me feel safe and comfortable driving out of there .

Excellent service

Dropped off my car for one tire and oil change. Was not available for pickup up til 12pm the next day. Was told it would only take 4 hours.

Muhammed sold a car to us, and we’re really happy with his service

Clean dealership and spacious waiting area for guests. The service advisor was very attentive and professional. I had a good experience and plan on returning.

Service was great the wait time to actually get my vehicle back after the service was done was excessive

Angela Risinger was excellent !!! She explained everything thoroughly and was attentive to all my needs. The sale went quickly and I was impressed that I was able to get the amount I wanted. Thanks to the entire team from the manager and his sales force. I was a pleasure doing business with your company !!!

Clean dealership and spacious waiting area for guests. The service advisor was very attentive and professional. I had a good experience and plan on returning.

🤔🤔🤔 I pay more than others I must say! I do have reliable transportation from AutoNation Toyota!!

I don't usually do these reviews but I feel like I should give credit where credit is due. The used car saleman, Leslie, and the used car manager, Orlando, were friendly and helpful with the whole buying experience. They were very attentive and followed up with all the inquires and concerns we had. When we bought our used car, there were a few things that we wanted addressed and they ensured that all of them were met to our satisfaction. There were a few hiccups but they both stayed very professional, courteous and went out of their way to make sure that we were happy customers. The knob to turn the fan on was broken and they were very accommodating in fixing the problem as quickly as possible. I would highly recommend them if you are looking for a used car here!

Bought a brand new Corolla recently. Because of the current seller market and their 'first come first serve' policy, we were told to get there ASAP when a car become available (even when the car is not physically in the dealership yet). However, on 6/30/22, when we went as soon as we're called, we were told to come back the next day because they can't sell the car to us at the end of the month, and that they are busy doing their month-end paperwork. When we return in the morning of 7/1/22, they made us wait for about 1.5 hours while they were busy doing their weekly meetings and month-end paperwork (again!). We ended up spending more than two hours in the dealership for a transaction that would've been done in 30 minutes or so. Please note the dealership was practically empty when we were there, so they were not busy with other customers, just their paperwork (that was not related with our purchase)! This dealership does NOT have good customer service at all, does NOT make us feel welcome and definitely does NOT respect customer's time.

Service was great i always try to book in the mornings was surprise they were super fast for a busy day i been bringin my car here for years

Went in to test drive a Toyota Camry; left that same day with a used Honda Accord. Shajeel was a patient, knowledgeable and open salesperson. He guided me through the process from start to finish and was always willing to answer any questions I had. On the financing side, Mario differentiated the different options available in a clear and concise manner. Very grateful to both of them for making the car buying process streamlined. Recommend buying a car here again and I will be back.

I had a great experience with Travis, didn’t even up making the deal but he was really helpful..

My experience was nothing short of amazing. Shakeel helped my sister decide which vehicle to purchase. He is so knowledgeable and personable. He never made us feel like he was pushing us into buying a vehicle His main concern was to give us all the information we needed to make the best choice. If you ever are needing to buy a vehicle I highly recommend you come and see Shakeel.

Great service, went there to get my new Rav4, Jose A Gonzalez helped me a lot, he was very patient and kind, explained every little detail, will be recommending to my friends and family.

I had the best experience at Auto Nation Toyota!!!! Shakeel Firdous and Abid are awesome I recommend anyone looking to ask for them… everything went quick and easy. You guys are the best!!!!🙌🏻 ⭐️⭐️⭐️⭐️⭐️

I purchased my first car, a 2022 Toyota Corolla with Aziz Abdul. I had an excellent experience from beginning to end. He was even helpful after the purchase, he got me the best deals and made sure I left very happy.

This place has come along way, the staff is friendlier more approachable, everyone stops by to check on you and asked if you need anything. Justin my service rep kept me updated with the progress of my vehicle. Definitely 5 ⭐️!!!

I am very satisfied with the attention of Mrs. Zulibeth Jones, she very kindly answered my questions with important information about the car model that is best for me to buy

Recently got a Tundra from this place, really good experience buying my new vehicle, I recommend Alex Robles as your sales man 100%, great guy, nice attitude, really honest and no BS with this man.

If you're looking for a car Look for the best sales person Alex melgar Excellent service👌👌

After making a low review yesterday, the service manager contacted me and went over and beyond to make everything right. Craig was extremely helpful and made sure I was happy. He took care of my concerns and even offered to take any burden I had away. Thank you Craig for EXCELLENT CUSTOMER SERVICE AND SUPPORT!!!

Azizs was such just a great help. Brought my car all the way from California and for a great deal.

Absolutely amazing! Larry is a great salesman ask for him. He was kind and understanding, addressed all of my questions and concerns and assured me of many options!! Sonny Chen in finance is wonderful as well. A great team and a great dealership who value their customers.

The overall experience was very easy and smooth thanks to Julian A. and his awesome customer service. Not only did he make me feel comfortable, but it was good to have someone to be honest and genuine with you. He bragged on how Autonation Toyota cares about there customers and only want to assure happiness and he definitely stood behind this. I would highly recommend purchasing your vehicle here as the hospitality is second to none, and nothing is better than having someone be patient and understanding during this process! Thank you Julian and Autonation for helping me turn a hard decision into an easy one!

Tuve una gran experiencia con Zulibeth Jones, habla español, así que no hubo problemas en entendernos!! me explico todo el proceso para la compra de un auto y me mostro las opciones a las que puedo acceder, buena actitud y la mejor disposición para atenderme.

Bought a 2015 Tundra a this Toyota Center. Great service and no problems at all. The process was smooth and in no time own a 2015 Tundra. Alex Melgar is the person that helped me and he is very helpful. I would recommend this place to anyone.

Excelente servicio la Sra Zuli me atendió de maravilla , los recomiendo

I have recently purchased a Rav 4 Hybrid from AutoNation Toyota. With limited supply, this has taken time, but throughout this time AutoNation were great on updating me on when cars may possibly be coming available, contacting me when stock arrived at their lot and completing the process when the car was finally available. A big thank you to the team at AutoNation and in particular to Muhammed Jawed who was fantastic taking care of me from start to finish. Thanks very much.

Had an amazing experience Jessica Risinger I think that’s how you spell it was such help and I’ll be back!

I had a wonderful time when i came to AutoNation Toyota. Jessica was great and gave awesome customer service. Definitely recommend to buy a car from her! ASK FOR JESSICA!!

If you’re looking for a vehicle , I would suggest contacting Jessica Risinger here at Auto nation . She is very approachable and will work diligently to get you in a vehicle you love

Very good service Thank you Mr pratik

My husband and I bought a brand new car from Julian Almanza! Julian was so helpful, patient, and answered all our questions. We've boughten 5 cars before, and this was by far the best service we have ever received. Julian has made two life-long customers.

My saleman was prtik lamichhane and he was amazing! I never leave reviews anywhere but i had to fir him. He was so kind and not a pushy salesman at all, he made me feel comfortable and he’s very knowledgeable. I appreciate him a lot. Definitely recommend him if you guys are looking to buy a car at this place

Alex Melgar was excellent when we bought our 4Runner. Knowledgeable, courteous, friendly ! Great service 😁

Zuly is a good costumers servers go and ask for zuly she will provide you with good customer service

Nice place, nice people. Zulibeth Jones is a top notch sales lady and I would recommend her to any serious buyer looking into vehicles. Thanks!

I meat Zulibeth in AutoNation Toyota Gulf Freeway as a service advisor, and then as a salesperson. Her kindness, patience and great sense of responsibility to serve the customer are of great value and make Autonation Toyota a better place highly recommended

Go see Julian I have bought 4 cars from him he takes care of me every time. Great service no back and forth!

I recommend them , they have the best attention 😊and the Solution yo everything you need , don't forget to visit it if you are looking for quality and personalized attention ask for zulibeth

I am so happy How Coral Garsia attending me so professional definitely I go back again

Angela was super helpful and I walked out of their with a vehicle I truly love! If you need a car Angela is the one to make it happen ❤️

Excelente servicio de atención al cliente, fui a solicitar presupuesto y opciones para cambiar mi corolla por una SUV, y la vendedora Zulibeth me atendió y respondió todas mis dudas. Uno de los mejores consecionario de la ciudad.

@JudithRuiz the best seller🙌🏼 Helped me a lot

Clarence is great! Always efficient and sticks to his word.

Love my new hybrid RAV4! Thank you Julian Almanza for your great help. I will be sure to tell everyone that are looking for a new vehicle. Thank you again! I love it!

Excellent service especially from Zulibeth jones

Leslie gives the best service, very professional. she made buying my new car a very easy and simple experience. Go see her for any of your car needs.

Excelente atención y servicio, por la mejor chica Zulibeth 👏🏻👏🏻👍🏻

Clarence Hill was an excellent salesman. He answered all our questions and made sure we were taken great care of. We walked out with our car the same day.

Highly recommend this place of business and most importantly I recommend my rep ( Jessica R ) , she was extremely friendly and helpful , she made my experience 10x easier . Thanks for everything Jess , I’ll be back !

Love this location & their customer service is amazing. I’ve bought 2 cars from them & it was so easy. Julian Almanza was awesome, he helped me through both experiences to make sure I knew what I was buying & made sure I got everything I wanted.

I brought my daughter in on Saturday to see about trading in her Sentra for something bigger for her and her family. :) Angela was able to work with us through the buying process, she showed us several cars at her location and at another Auto Nation location close by. She went over options for pricing, and helped with the evaluation of her trade in. We left with a beautiful Honda CRV with low mileage and SUPER CLEAN! We couldn't be happier with the service and the attention that was provided to us, Angela Risinger was wonderful to work with!

Great experience, julian almanza, my salesman made it easy to make my first purchase. clean facility, service directors are very pleasant. thank you autonation Toyota

If you're going to buy a car here please ask for JULIAN ALMANZA, I bought 4 cars from him and he can help you find yours. He has knowledge and guaranteed good customer service

i brought car from AUTONATION TOYOTA and AZIZ IS BEST SALES PERSON

Had a great experience buying my new car at this dealership. My salesman was Julian almanza and he was very knowledgeable and had a great attitude trying to find exactly what I wanted and in my price range and budget. Go visit him as he will also show you a great car buying experience.

Great experience, ask for Judith Ruiz she help me a lot .

I’ve been returning to this dealership every time I am in need of a vehicle for my family. Julian Almanza had been the associate that has continued to provide us with the comfort factor I look for when making a purchase. I never feel pressured and I always leave reassured and safe with the selection he helps us leave with. Julian has an abundance of knowledge, great attitude, and is as transparent as needed to give us the piece of mind we need. 👌🏼 Also, very clean facility. Everybody there is very friendly and welcoming. Seems like a good environment.

I had a wonderful experience here at this location. My sales rep (Zulibeth ) was more than helpful to I wanted and needed.

Zulibeth Jones was more than helpful. She went above and beyond to make the car shopping experience easy as pie. She was very responsive, proactive, and willing to find me the dream vehicle even with pandemic affected production she secured exactly what I wanted. She was very thorough and took the time to explain the functionality of the vehicle and answer the million questions I had. A true profesional I’d recommend to any friend or family.

Estuve con mi hermana para que nos dieran orientacion sobre la compra de un vehiculo... y nos atendio una chica muy amable... que ademas hablaba español... haciendo mas facil nuestra experiencia... gracias Zulibeth Jones... ademas el lugar tiene una buena organizacion y precios accesibles.!

Julian is your go to salesman at AutoNation Toyota! He helped my husband and I get the vehicles we wanted and always kept us updated on the latest releases to ensure we were happy with our purchases. Whatever he says he’s going to do he does, which speaks highly on his work ethic. He’s trustworthy and transparent with the entire process in purchasing a vehicle. Very happy customers! Thank you Julian!

Excellent Service by Alex Melgar

So I have done business there a few times. Got helped by various sales reps, however it wasn't until Judith Ruiz helped me that I got the service/assistance that I deserved. I was so happy with her help that a few weeks ago I sent a friend of mine there because he needed a car. I told him to specifically ask for Judith as she was the right person to help him. Apparently he also loved her assistance and no bs customer service that he ended up buying a nice little car himself. If someone wants a sales representative that is excited to sell and make sure that you are not getting the short end of the stick..you definitely need to go to her. She looks out for her customers.. unlike others there that only see you as a commission payment. She's amazing!

Had awesome experience thanks to Abdul Aziz.

I had a great experience at autonation gulf fwy! Amazing customer service provided by Jessica R! Ask for her & your expectations will be beyond exceeded!

Service dept is absolutely horrible!! No communication and have kidnapped my 4runner for 11 days. Then get angry with me when I question them.

I worked with Jessica R. Not only was she genuinely helpful but she was very knowledgeable about what she was talking to me about & it made me a lot more comfortable. She went above & beyond to meet my needs. You guys are very lucky to have her on y’all’s team!

Awesome dealership! Especially Alex Melgar. He was very helpful and honest from beginning til end.

Zulibeth 👏🏻

I purchased Toyota Highlander hybrid XLE 2022. Mr Aziz made my transaction easy n smooth. He s very professional and a great person.

I just did the Service Maintenance of my Sequoia, the Service Advisor Thomas is so Cooperative and helpful I am doing all my Cars from him and I don’t have to wait long I always refer my friends to him

Gracias AutoNation y zulibeth Jones ,por brindarnos el apoyo en todo momento,con una excelente atención y asesoría para la negociación de nuestra RAV4 2022

Julián Almanza was so helpful with my trade in and helped me find a car I liked and explained every detail. Thank you.

Jessica was amazing! I went in unsure of what I was looking for but she was very polite and helpful in guiding me to something that would fit my needs, I’ll certainly be coming back to see her once I’m ready to make my purchase!

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

I have had nothing but problems with the service department. I only came back because they offered me a $10 oil change and also because there is a recall. My truck has been leaking since I purchased it. After repeatedly bringing it in to be fixed, I finally gave up. Now this recall is supposedly going to fix the issue. After having the work done it still leaks. On top of that, they tried to charge me almost $80 for the oil change. This is very typical of my more than five years coming here.

Took my rav4 in for servicing this past week and I’m very pleased with the customer service I was provided with. It was a very quick and easy process.

The service was exelent didn't have to wait to long to get my car back 😉

This was my second time purchasing a vehicle from this dealership and the reason I keep returning is the outstanding service!!! Every single time I visit, I feel like family.

I had the pleasure of working with David Garcia to get a new 4Runner. Going to Autonation Toyota was the best decision I made. Their customer service was excellent and of course there was no haggling and I didn’t fell pushed or pressured in anyway! I also worked with Abid Messiah from the Finance team and his mannerism and customer service was top notch. I am so glad I decided to buy my car here it was nothing but a present experience.

Several things just lacking. We were first told that we could use our company tax number, as this purchase was for resale. Then later we were told that we couldn't. We are based in the DFW area, and this purchase was made on line based on the pictures and information provided for by AutoNation. None of the pictures provided by AutoNation showed a 5" red scratch on this gray truck, and the bumper has been hit at some point. It is not terrible, but it is noticeable. Also, nothing was shown or said about the 4 bolt holes on the top surrounding the bed. These are quite noticeable, and look bad. I guess the previous owner had a bed cover and decided to keep it. Truly unbelievable that this wasn't mentioned. We paid $475 to have the truck transported to us here in Dallas, but it took over a week after they received the cashiers check for the truck for us to get it. Mark Bobbitt 682-553-3333

Highly recommended …………….

I brought my 2018 Toyota Camry for the very first time without any leak,it’s unfortunate I left with a damage oil pan and a leak,my car almost knock out because by the time I found out there’s no more oil in my car,worst experience ever

Excelente customer service

Disrespectful employees. I’ve never seen any businesses that wouldn’t care to have customers.

Great customer Service. Thank you to the salesman Maikel Coll for everything.

Excelente servicio y personal amable y atento

My SA, Justin Vest, has always been knowledgeable, thorough, & fair. Whether my truck needs something major or just routine maintenance, he makes sure I’m 100% satisfied. Justin has helped renew my confidence in large corporate auto dealers.

Autonation Service n Sales staff is wonderful. My service appointment was very timely handled. Hector did phenomenal job. Service department is very professional. They disclosed all the details before getting work done. Sales department is very polite and honest as well . They sold me this camry without any hidden surprises. I am very happy with AutoNation Toyota.

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Nice and friendly staff Mr Abdul Aziz excellent customer service

I dropped my car off at 7:00am to have the oil changed and a recall. At 7:30am I was in the shuttle on the way to my home. The shuttle driver was very friendly and we had conversation all the way to my destination. I received a call at around 8:40am that my car was ready for pick up. I had a ride back so didn’t need Toyota to come pick me up. When I got there to get my car I found out they had even washed it for me as a curtesy. Amazing service and I love being treated so special. Thank you Toyota your staff is amazing and Luis Guzman was so professional I will be back for my next service.

Service department was excellent. Rick did a great job of keeping me informed. Work was performed quickly.

Dejan los carros sucios por dentro

Service department is great, Replaced my battery and also washed my Corolla

Excellent Customer Service! I purchased my very first vehicle with Maikel Coll Aguilera. Early birthday gift from me to me 🥹❤️

This dealership is further from me than Demontrond, but I enjoy coming here. The staff is very friendly. They take a little long however, the waiting area is always stocked with coffee and clean. The best part is I never have to ask them to wash my vehicle. They do that automatically. At Demontrond Toyota when I spoke to the head service guy, Mike, and asked if they could wash my truck, he responded with, “Well did you buy your vehicle here?” I said no, then he says “well we don’t have time today.” My next purchase will be here. I will never return to Demontrond Toyota. Keep up the good work Autonation!

Thomas was very helpful,an great fast service

This is the Best Toyota dealership in Houston area. No nonsense straight forward team that keeps their promises. I live them Ask for Rachel.

Francisco was super awesome and helped me get my car. He was very helpful and has great customer service. THANK YOU FRANCISCO!! I definitely recommend you guys coming here. You will NOT be disappointed.

Great place to buy a car ! Fast and ready to accommodate in any way needed

Prompt greeting, service explanation clear, comfortable waiting area and efficient wait time.

Very professional staff and fast service!!!

Went here for my new 2022 Toyota Camry Toyota courtesy oil change. I didn’t want to get it done at keating Toyota due to negative circumstances. Pablo immediately got things rolling and I was out in less than an hour. Waiting area is clean and spacious. Clean restrooms. I will be making this my go to Toyota service dealer.

Excelente trabajo de mantenimiento manteniendo informado al cliente todo el tiempo del progreso del mantenimiento

Fast,professional service,associates are always very helpful and courteous.

Good Service department!!

Bait and switch. I listed my 2015 Avalon Hybrid on CarGurus for $21,500. They accepted my offer. When I went down there, they lowered the offer from $21,500 to $17,000. The new price was not the result of the condition of the car, etc. This new price, $17,000, reflects the current published trade-in value. Bait and switch.

Fast and friendly with the service. Helped understand all problems.

Had my maintenance done the service was fast and the people were very friendly

Always Excellent service provided by Pablo

They are the most helpful people ever!! I needed help getting a new car to upgrade from my 2003, and Carlos Barrera helped me get a 2022 Camry LE!! He made sure I was well taken care of and had answers for all my questions! Also thank you to Taha Yusuf for helping me understand the whole process and any information I needed to know! Definitely will continue doing business with AutoNation Toyota Gulf Freeway.

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I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend using their service department.

Overall my experience was good.

Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Excelente servicio y gente amable

amazing staff!!! so helpful and nice!!

Best deal in the city and nice staff

Excellent service and friendly staff

We had a great experience from start to finish. They had the car we wanted and gave us a great trade in value. Coral in sales was great to our kids. She took the time to make sure they weren’t bored. Happy kids…happy wife…happy life! I am happy to be back in a Toyota!

Great service, friendly staff and a nice place to shop for a car. I've bought my last three cars there and will buy my next one there too!

I would recommend to anyone who is looking for highly professional workers who are problem solvers. Would come again anytime.

Most helpful and very convenient place from my home

Salesperson was very helpful and had knowledge of vehicle. Dealt with courteous and helpful advisers on my first oil change. 😎👍🏼

the service was excellent I am very satisfied with the service tank you miss Sierra!

Son muy amables, atentos y profesionales. Los recomiendo ampliamente porque te solucionan rápidamente tu problema. Me contento de ser uno más de la familia AutoNation Toyota Gulf Freeway

The service was professional and courteous, the service representative was knowledgeable about my vehicle and provided updates on the state and performance of the vehicle. She gave me a time frame for completion of service and I was not disappointed. Before I left, she gave me an update on future service needs for the vehicle. Excellent job!

In the past, I’ve had a decent experience. Haven’t been in over a year and this visit was not good this time. I was early to my appointment but still had to wait over 3.5 hours for an oil change and tag light replacement. It was disappointing and a waste of my whole afternoon.

Good attention and helpful.

Great customer service. I liked it

Angela sales, got me the 4Runner I wanted, the finance department was good. The Pre-prep department good. Only complaint was the weather, it was raining! 😁

great service............

Quick and very enjoyable process. They treated me like family. They had exactly what I was looking for and went the extra mile for me. i will recommend to everyone I know.

Exelente servicio !!!!!!!

Excelente servicio en la área de vendedores recomiendo a la vendedora Carol y al jefe de coalición Carl

did what I needed them to do

Service is always top notch. Agents are always polite and quite knowledgeable. I'm usually in and out in less time than predicted.

I purchased a vehicle from here 2 weeks ago. (Used) I was just sen an email that asked me to leave a review. So here it is. If you purchase from here (i wouldn’t again) make sure you read your purchase order and the “fees” that are on there. Particularly a “400 dollar window tint” fee. I asked about it with my sales person, my finance person and was told by both that the tint had already been done. After taking the vehicle to someone who does tint, we were told there was no new tint on the vehicle. After calling this sham of a business out, all we were told was that, “sometimes it gets overlooked so bring the car up and we will put it on”. That’s not how this works, plus the vehicle is a 17 and the tint is fine. It’s a flat out scam and I would never do business with these people again. As of now, we were told we would get the 400 back, but as you can guess, we are getting the runaround about that as well. Stay away from this dealership

I’ve been searching for a TRD Pro and finally found a great deal . Shout out to Francisco, Pratik, and Taha for making this such an easy and enjoyable process

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I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee

First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.

Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.

Cheapest in town Friendly Service department ok

Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?

Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!

They gave me great service and answered all my questions,

Charge 700 for 2 tires n a rotation, get out a here

I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo

Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻‍♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻‍♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like

We purchased our 4 runner, drove it off the lot having ordered and paid for fenders to be put on. Waited several months, constantly checking in, finally called to say we’d be calling BBB. Amazingly the fenders were there the next day. Had them put on, a few months later while driving down freeway one rips off. check others and another one is loose. Call dealership, wait three weeks and take car in. Pick it up and the fenders aren’t properly installed, already peeling up. Now waiting to have them put on again. Absolutely terrible service!

Que ahí buenas trocas y ofertas..!!

I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.

The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.

Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority

The smoothest and fastest car buying experience I’ve ever had! Great customer service.

We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!

Su atención y servicio soy cliente desde 2005

To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.

First rate for courteous and professional service.

Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.

I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.

The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!

GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!

I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.

Very long wait times... and they wash your car whenever they feel like it

I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.

Clarence Hill was amazing, polite, attentive and he got me the car I wanted.

I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!

We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.

Jose Companno is our regular service adviser. He is helpful and nice person.

They did everything faster than I thought they would and had great service!

Took long just to get an oil change and tire rotation

Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street

The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.

Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.

Advisor very helpful with my recall notice plus a service check.

It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours

It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs

Confused, not callback by the supervisor who promise to callback with information. Not good

There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.

Always a pleasure dealing with AutoNation Gulf Freeway!

Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.

Spacious lobby. Clean restrooms. Very friendly helpful service managers.

Very good job you guys and the service was very professional

My service person was very professional and helpful.

The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.

Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)

Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!

Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.

I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative

Whole process was like a breeze! Good salesmanship and financing personnel.

The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.

Excellent customer services.

From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.

Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.

Please do not waste your time here. Terrible service.

I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.

I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.

Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true

I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.

Great except the cashier was not wearing a face covering

The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet

Waiting time for an oil change is extremely too long with appointment.. poor service

Special thanks to Hector Rivas for his help and advice.

The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.

My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!

wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?

I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....

My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck

Great enjoy the visit everyone was great I will come back

I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.

Good experience and customer service. Somewhat slow for service advisor to check in.

Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!

Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman

Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.

I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.

I am very impressed with this dealership. They are very transparent

Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.

I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!

Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.

Provided great service and follow up. Service person was courteous.

The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.

I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you

just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again

Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota

Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.

Great service just need to fix the car wash machine

The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.

Their service and those that service you.

The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).

Fast , friendly , great service will be coming back if needed

wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me

Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!

The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.

Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job

Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!

Good customer service. Very happy with the fast service

The price for the service is high. Customer service was okay. Comparatively the price is high.

Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....

The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.

Very efficient, fair experience. Salesman (J Monzon) exceptional.

Great service and the employee was a great helper.

I rally appreciate the professional service that I received at AutoNation

They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.

The sales Associate and the Loan Specialist provided outstanding service!

This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.

Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.

Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.

Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.

Really good service. The repair took a week and the staff was very friendly.

Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.

Luis Trevino has Grt customer service.

Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!

The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!

Great service and fast! Coffee is good.

Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.

Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!

My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!

Customer service rep is nice and have a good selection of vehicles.

The purchase was done in 2014. This visit was the response to a recall to replace air bags.

Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.

The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.

I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.

Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.

Real good service ,fast, professional , friendly and informative.

Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.

I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here

Great service. Appointment is flexible. The car is even get washed this time.

Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.

I got the car i was lookin for...

Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.

compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..

The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!

I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.

I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.

Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.

I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.

I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.

I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.

Thank you Zillie was very helpful This place is very close and convenient to me.

I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.

Was very happy customer. Service was great and fast!

I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.

Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.

Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.

We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.

I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.

Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.

I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!

I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.

Good customers service!!!