Recent Reviews from AutoNation Toyota Gulf Freeway

Took my 2017 Tacoma for its 25k service. The service writer was very professional and knowledgeable. NOW whoever the lube technician was that's a different story. Once I got my truck back it oil stains on the hood and grill trim piece. They offered to wash my truck which they did. Once it came back it still had oil stains which I wiped off and found scratch marks. Instead on offering to fix it right they offered my a small ounce file of paint for me to fix their mess up. If you decide to keep getting service from them check their work before leave the dealer.

Took my 2017 Tacoma for its 25k service. The service writer was very professional and knowledgeable. NOW whoever the lube technician was that's a different story. Once I got my truck back it oil stains on the hood and grill trim piece. They offered to wash my truck which they did. Once it came back it still had oil stains which I wiped off and found scratch marks. Instead on offering to fix it right they offered my a small ounce file of paint for me to fix their mess up. If you decide to keep getting service from them check their work before leave the dealer.

Excellent service, special thanks to Floyd a very courteous and helpful emplyoee.

They serviced me very good. I have a great felling to come there. Jhohanna is a nicest seller who help me a lots in processing's signing up documnets. Specially, she works very professionally.

My service Representative Emily was extremely helpful. She took care of the repair as promised. Even arranged for a Loner car, which was really nice. She followed up once the repair was complete. My car was ready and washed, once I arrive at dealership to pick it up. Emily went far and beyond of what was expected of her. Really good experience.

My sales advisor Philip was so friendly and very knowledgeable.

Bought a 4 year extended warranty that only last for 20,000 miles that I did in 9 months. Of course they did nit tell me thst part so I gwt to pay for it fir the next 3 years with no wsrranty. Took over 3 weeks to get an appointment with a loaner to fix a A/C blower problem but poor communication and service I couldn't leave ne car after showing up to my appointment. Anthony the service manager was NO WHERE to be found. 6 months ago they supposedly did an alignment on the xar but 5 months later the BRAND NEW front tires were completely bald. Just easier to pay for the repairs elsewhere than deal with rhese people.

There service department screws people. I serious think they find ways not to honor warranties. My disabled mother has tried for almost a month to get her a/c looked at and get a loaner car she was promised. No one said she needed a credit card. She is not renting a car it is a deslership loaner. Her bank account was hacked and she has not gotteb her new card yet. She had to leave with her car. So still no Service done and no service manager around

Been trying to get refunded my gap that I bought since last year and haven't had a single call or message returned from finance, or accounts payable . They're great at taking your money though but when It comes to dealing with a problem or them paying out good luck . I'm top of that I know how they bs around so I have been driving my tacoma with a very loud tough squeky clutch pedal since 3 weeks after I bought it since they didn't fix it when I went there with a main seal leak . I will NEVER BUY another truck from them again.

Rather drive somewhere else to get my service done then bring it to this place again

I took my vehicle to get an oil change, and it took 2 1/2 hours! That is the longest oil change I’ve ever experienced. Mind you I had an appointment, so it’s not like I walked in and had to wait in line. There was no sense of urgency, and some of the service providers were late which is probably why they were backed up.

Roy Tucker is the type of person that I can depend to make sure the work is done correctly and on time,

This is my 4th vehicle that I had bought from auto nation and I am very satisfied.

Jhoanna Becerra was excellent, she helped us a alot. Thank you for everything.

Autonation was the third dealership we went to on a mission to buy a Rav 4 hybrid. MJ had sent a good offer via email and in person he was courteous and professional. His first price was $2000 below the lowest offer we got for a Rav 4 with fewer features at Toyota of Alvin. There was no back and forth with his manager. He gave us an excellent price right off the bat. Since I was buying a new car because I was involved in car accident, I had a concussion and really appreciated the ease and humor MJ provided. Car buying is notoriously difficult and time consuming. No one likes to do it. Autonation is doing what it can to go against the stereotype.

All went great, technician took the time find and fix a strange sliding sound that was actually coming from my side rails

Bought a 2018 camry xse. The price was good. But after the sale which we added the tint, floor & trunk mat set I am waiting 3 months now for the trunk mat!!!! I have been there twice after the sale Autonation never has my mat (i live near willowbrook mall). My sales person said they will drop it off at my work. I txt him for several weeks and he has not done it or does he even respond. Do not buy a vehicle from them and leave without everythng you paid for. Autonation service is horrible!!!! I will be passing by there to demand a refund for everything!!!!

customer service, excellent. Service quiality, poor. After the service was performed i had to come back to get the breaks adjusted again.

I spent close to two years trying to have a simple warranty enhancement completed. I kept being given the run around by the service department. The service campaign ended and I am out of luck having this completed. This dealership has a huge service department, and I've bought all my OEM parts here, but this is the last straw. You don't want to buy a new vehicle at a dealership with a SHADY service department that weasel their way out of doing even the simplest of tasks. Take your business to Mac Haik or Fred Haas. edit 3/21/2018 - I spoke to the GM four months ago and was redirected back to the service department and basically told that I am not the only person this happened to at this location. None of the other people this happened to saw a resolution and therefore I shouldn't expect a resolution either. My 1 star rating stands. This dealership told me they are completely to blame and recently went through a management change. Not that this helps me nor any of the other people that are in my position.

WORST EXPERIENCE EVER!!! I recently purchased a vehicle from AutoNation Toyota and it was a great at first. Everyone was super nice and friendly. It all went down hill a week after. I already had a contract signed and the requested down payment was made. That didn't stop the Financial Manager from contacting me and requesting an additional payment or return the vehicle. After a stressful and hectic few days they finally decided to call me and let me know I was able to keep my original deal and no additional payment was needed. I contacted a lawyer, Texas Attorney General, Credit consumer dept, and other departments to file a complaint. I think all of this helped them decide to keep the original deal. WHAT REALLY PISSES ME OFF is the fact that they are now denying any of the demands made for the additional payment. They are stating it was a miscommunication between me and the Financial Manager. That is NOT WHAT HAPPENED. I am choosing to leave this review in hopes that I will help avoid any headaches to others. The way I was treated after the sale is unacceptable to me. I WILL push to make sure they are investigated for this fraudulent demand since according to the Financial Manager they have done this for years. I DO NOT RECOMMEND THIS DEALERSHIP!

i was there to qualify my matrix for recall on air bag. The sevice advisor I was assigned to was hard for me to locate because I did not see any names in front of work stations, I wish I had made note of the name of A blonde headed young lady who took her time to walk me over to the right work station & said was kind enough to get my service advisor. He was very proffesional and even drove my car to service area to be qualifyed. IT took over 2 hours for results plus I was told part had to be ordered. In my opinion part should be on hand since many vehicles are involved same recall. Very pleased with the quality of personal in Parts & service.

I never write a bad review without a good reason and MANNNNN did this dealership give me a good reason. Brought my vehicle in for service on Feb 10 and picked it up on Feb 20. 10 days my vehicle was in service and they could not fix my noise issue. This will have been the second time I brought it in for 2 separate issues and they have not been able to take care of it but when I took it to another dealership, they fixed my issues within 2 days. OH YEAH! Forgot to mention that my vehicle is still under manufacturer warranty and they tried to charge me to take a look at that noise issue. I took my vehicle to get the tires rotated somewhere else and what do you know? My wheel lock key set was missing. I have called Ani Varvar and left messages along with emailing her and she said she would get with the technician that worked on my vehicle and give us a call back. NEVER DID GET A CALL BACK. I even emailed the service manager Randy Bowman and again, no response. This is not the first time I had my tires rotated at a different place and my wheel lock was in my vehicle each time up until I dropped it off at this dealership. ABSOLUTELY HORRENDOUS, UNPROFESSIONAL, DISCOURTEOUS, DISTASTEFUL, AND A WASTE OF TIME WITH THIS SERVICE DEPARTMENT.

I went here not knowing what type of vehicle I wanted but my dealer was patient throughout the entire process. Plus I don't have the full down payment with me since my bank had not opened prior to going to the dealership, and I was able to pay two days after driving off the lot. Unique dealership, thanks again ABID.

Ask for FELIPE BIBIAN! HE LISTENS AND TAKES CARE OF ALL YOUR VEHICL'S NEEDS!

Expensive

Fucking horrible!!!!!!!purchased brand new Toyota Avalon 2016 in March of 2016 purchased everything! They will not answer my calls! They give the run around. They lied to me! All I fucking want is a copy of the agreement on the vpp and they can’t even do that! FYI never purchase from this dealer they are not part of Toyota franchise they are private owner so no other Toyota can service or help you unless it’s “autonation” there’s only a handful of them. Luis Castilleja is a liar! Don’t trust this dealership!!!!!!!!

My service advisor was Ani! I made an appointment online and once I dropped off my car Philip her coworker helped her while she was busy with another customer. He advised myself and husband what we recommended what needed to be done. And assure us that they call me once evrything that was asked to be service be done and called me. My car was done within 2/3hrs and they even washed my car. Drove my car off the lot my car was washed, drives smoothly and maintenance was done. Thanks Ani and Philip for your customer service. Will definitely be back for my next service.

Meh

Service Advisor, Floyd Reynolds, exceptional! Great all around! Thank you. Definitely recommend him to service your car., he had my camry washed as well! Thank you!

First time buyer by myself!!! Snagged myself a 2015 Toyota Corolla with the Viper security system that also came with remote start! Valente (the internet sales manager) is an awesome sales person. I never felt pressured to make a deal whatsoever! And the experience I had was worth sharing. I came in to look at some different Toyota Corolla vehicles they had available. I was purchasing used, NOT new. Valente took the time to allow me to test drive different ones and made sure he knew what I needed. The entire process took roughly 5 hours, but that was also because I was not entirely sure what I wanted. Bottom line, Autonation Toyota is a great choice for choosing your next vehicle. NO HAGGLE PRICE, LOW APR RATES, and a wonderful internet sales person. Thanks again and keep up the good work Valente!

Great customer services.... clean facility....the waiting was minimal.

1st time to experience that i am not welcome in this toyota sevice area. They also take out the latte machine.

Great Experience at this location! I am very pleased with the service provided and the vehicle I chose. Thank you.

Extremely uninmpressed with the service department. Have always had ridiculous wait times and was cheated out of my 5th oil change/tire rotation. You would think if I purchased a brand new vehicle from them they would honor a measly final oil change. Will never purchase another vehicle from this dealership again.

I was not very happy this time. I have made an appointment and took longer than expected, plus my car was dirty and grease inside. Whatever they touched grease prints inside my car.😡

2 1/2 hrs

I purchased this car Late January of this year. AND SO FAR I HAVE HAD NOTHING BUT PROBLEMS!!!! It's a 2014 Toyota Camry. 2 days within having the car a/c stop working I take my car to them. And it took about 5 days to get it back. And guess what? The car still hadn't been fix the light that was working wasn't changed out like I had asked. 5 days with my Car and nothing absolutely nothing was done. So then they keep it 2more days. I go to pick my car Tony goes over everything with me and they changed the filter. Okay cool I try it out and seems to work good. A week goes by and here I am again having problems with it. I have to take it thus coming up Wednesday. I am so unhappy with this purchase I have made. As long as they get their money I guess they don't really care.

Kenneth Stromile is an awesome car salesman! I love my new Nissan Murano! I had a great experience at AutoNation!

If you don't have a appointment expect dirty looks from the people who check you in

Te hacen esperar demasiado en este lugar

I only come here for routine maintenance on my vehicle, and it is always a ridiculous wait time. Once they locked my keys in my car and I had to get someone to bring me my spare which took an hour. Then they took another three ours to change my oil. I always make an appointment hoping that it won't take 3 hours but it always does. Please tell me if there is a different Toyota dealership that takes less time to change the oil.

Our salesperson didn't get that we were jyst looking around and not ready to buy yet. Took us two hours to get out of there. We won't be going there again .

Went in for an oil change. Tech came back saying my battery was bad after running the diagnostic TWICE, that it needed to be replaced, and that it cost $200. Asked if it was covered under my warranty, YES, so he went to run the battery test AGAIN and all of a sudden it's reading that the battery is good. That didn't sit well with me, took my truck to Auto Zone and they ran their diag test twice, and both times it came back that the battery was bad and needed to be replaced. Called Toyota's service manager about the situation, he asked that I bring my truck back in. Once there, he proceeded to try to prove that the battery was fine by walking me over to the truck to start it and turn it off 4x to show me that if my battery was bad he would be able to tell by doing that. Then he drove it back to the maintenance bay to run the diag IN FRONT OF ME, and LOW AND BEHOLD and reads that the battery is BAD! He couldn't understand why it was saying the battery was bad, and after wiping off some battery gunk it was good to go, and now it's bad again. Then when we told him the battery was covered on my warranty, and we had the PAPERWORK to prove when we purchased the vehicle, he said that it was probably wrong, and then went to double check on his computer...it was still under warranty. Between my husband and I, we wasted about 4 HOURS of our Saturday on this mess. Moreover, the truck is in my name and I am the one making payments - not my husband - and the paperwork reflects that; yet, the manager continually deferred to my husband...no, sir. I don't appreciate being given the run-a-round, nor do I appreciate the act of proving me wrong when I was clearly in the right. Overall, we have never had a problem with Auto Nation - Toyota, this is why I am giving them a three instead of a 1.

They kind of slug on work

In all fairness the only thing that needs help is the service department... and it has nothing to do with the actual staff it's the actual work being performed on your car.

I purchased a used Certified highlander at Auto Nation Gulf Freeway, the vehicle was not cleaned well inside stains left in carpet, leather not cleaned well, passenger tire had a nail and I had to return to get it fixed. a fog light was out and the windshield wipers are horrible. The service dept said they need to be repaired but the sales team would not approve .The sales team isn't worried about all the issues I'm having with what they said is certified car ! who does the certifications needs to do a better job! Next Vehicle purchase wont be with them that's for sure.

It is very difficult to get your phone call answered. I asked for coverage that I have found out that I don't have. I have just discovered that all the copies I was given were incomplete and not signed. In all fairness Mike Gibson has promised to send them to me in the mail. The phone numbers for the windshield protection and Dent protection companies give busy signals and no one can tell me the days and operating hours for these companies. Christina at the reception desk goes out of her way to provide excellent customer service.

Im just never coming back here for anything ever. They took the cappuccino machine out, communication from service supervisors is lacking and they don't do everything they're supposed to do for regular maintenance. But everyone is polite. But I sense tension among staff, and the guys I used to request aren't there anymore. What happened? This place used to be great.

My husband and I have been ongoing customers here and loved Toyota up until November of 2017. Long story short, we had to take back a vehicle due to no longer affording it and was able to trade it in for another vehicle we could afford. We had stopped the down payment check for the previous vehicle because we took that vehicle back. We had to pay a large down payment for the trade in vehicle we kept. In mid December some rude guy named Ron called me demanding money for the down payment for the vehicle we no longer had. He said he was from QCS a collection company that crosscheck uses and crosscheck is employed through Toyota. After trying to get ahold of the General Manager M Child, we decided to pay that money to avoid any credit issues or judgements. General Manager Child does not care for the customers who make this dealership money and able to stay in business. General Manager Child responded with one email back to me telling me that he is looking into the problem. Several emails later no response. I had to end my last email stating that we will no longer purchase any further vehicles from any Autonation Toyota again. We won’t promote this business in any positive light whatsoever.

Chana Harvey was the service representative I delt with during my appointment. She did everything short of calling me a liar about previous visits. There was a recurring problem with my radio display system that had brought me in, I had visited the establishment two weeks prior and had a polite young lady assist me, but Chana kept insisting that it was a gentleman named Matt. Even after I saw the young lady from the previous visit and I talked to her about how I was back for the same issue Chana became brash still insisting “no Matt’s name was on your previous service ticket so he was your representative.” I never talked to a gentleman on the previous visit so I honestly have no idea why it says Matt. However that is not my concern. Also when I have a conversation with my family and you step in trying to say we don’t know what we are talking about you should get to know your customers a little first next time. You see my husband and father who were with me managed a Just Brakes and were extremely knowledgeable on the topic that we were speaking of, and by you trying to wedge your way into our closed conversation you helped us understand that you were not there for our best interest. What was your point in trying to prove us wrong anyways? It had nothing to do with the ticket you were working on. We were your customers you should have been more respectful. The snide coment about banning people from coming in was not missed as me and my husband exited the service center. We will never come to your desk again as your service was seriously lacking. I hope the care ticket we opened with Toyota about our radio is handled with more professionalism than you showed us.

Autonation was Friendly and Opened to my goals, Manager was just Great!

I purchased a 2017 Tacoma from this dealership and I feel that it was a bad experience. I was told that the truck did not a window sticker on it so I was not able to see what options were included in the truck. The negotiations started at a price much higher than what was advertised on the website, when I showed the screenshot of the website I was told that the manager had "just updated the price". The screenshot that I had was from hours before, so this is something that I can see happening to people all of the time. I am still waiting for the free alignment that I was told I would get since my new truck needed one within the first 2 weeks of owning it. I can say that this experience has been filled with lies which is something that should not be tolerated anywhere. The salesperson was great, but who knows who was exactly lying about changing the price on the website while we were negotiating...next time don't lie about the price when everything on the internet leaves a timestamp.

Floyd the service rep and all folks involved in the repair of my truck did an awesome job. Originally when I sent my truck in for some warranty work I was expecting it to be 3 or 4 days before I got my truck back. To my surprise is was completed the very next day. Very impressed.

I purchased my Toyota truck from AutoNation (Gulf Freeway) several years ago. I had a great experience back then. After my purchase I decided to continue driving across town (35 miles) to use their service department. Over these past few years I’ve watched the high employee turnover rates, mistakes from service technicians that’s caused me a second trip back to the dealership for errors made by made service technicians following repairs, excessive and prolonged wait times during service, and supervisors who care so little about their clients when disputes are brought to their immediate attention. Apparently a new service manager is in town (a Canadian) to “straighten up the mess”...we’ll have to wait and see what happens. Time will surely tell. Get it right guys! I will personally find another Toyota Dealership if AutoNation-Gulf Freeway cannot do better. We demand better. We expect better.

Toyota is the best. Thank you � Toyota For my new Tundra and new car

Randy and Roy did an Outstanding job on helping myself with my truck. The mechanic as well just don’t know his name. Keep up the good work and I’ll keep returning.

Things are done correctly but do take long on certain mechanical problems

Chana was great, good costumer service, since i had an appointment my what time wasnt long I liked that.

Was pleased with my service except the wait time! Came in for seat belt recall & oil change and was there about 5 hours!

left a message with Finance, never received a call back. i guess the reason being was i was looking to cancel extended warranty for refund instead of buying something from them.

Went in for routine oil change and tire rotation which took 2 hours - terrible,

Great service for over 7 years on my Toyota truck. The truck still runs like new. Getting service has always been easy and the costs have been what was quoted. I look forward to using this truck for several more years.

From my salesman Arturo DeLeon to the manager on duty on the day I bought my 2018 Toyota CH-R and finance, they were all great to work with. I have purchased other Toyota’s here and will always come back. My salesman made sure I was familiar with all of the features on the vehicle.

My corolla is comfortable and runs very quiet. I am happy with the decision to get it.

Brought my car in for an oil change and pointed out that the steering wheel in my 5 month old car was peeling Was told they won't replace it. Got a letter in the mail 1 month later that my new steering wheel was in and I needed to schedule a time to get it replaced Brought my car in sat morning for a 1030 appt. Had to call them at 455 for an update. Was told that the work had to be approved by a supervisor and my car wouldn't be ready until Monday Monday get a call that my car is ready and nothing has been replaced. They denied my warranty claim. Can anyone keep track of how many lies I've been told over the course of 2 months? Hate this place. Hated it before and this just confirms my feelings. Thank you for wasting my time and not correcting an obvious deficiency in your workmanship Once you've mailed me the "we'll fix it" letter, the warranty issue should have already been resolved. Luckily I bought my car from another Toyota dealership that has 1. Customer service skills and more importantly 2. Follow through. So I'm confident the issue will be resolved. #donewithautonation

The buying process went very well. MJ bent over backwards to find the vehicle that I wanted. Nothing fancy. Mainly the color silver. This is my second vehicle from Champion / Auto Nation Gulf Freeway and over the past 11 years this dealership has taken very good care of me.

I am a very satisfied customer, with the help from noe galvan

I am happy with vehicle. Service sucks. Nobody tells the truth. They tell you one thing and it never happens.

Brought my car in for an oil change and pointed out that the steering wheel in my 5 month old car was peeling Was told they won't replace it. Got a letter in the mail 1 month later that my new steering wheel was in and I needed to schedule a time to get it replaced Brought my car in sat morning for a 1030 appt. Had to call them at 455 for an update. Was told that the work had to be approved by a supervisor and my car wouldn't be ready until Monday Monday get a call that my car is ready and nothing has been replaced. They denied my warranty claim. Can anyone keep track of how many lies I've been told over the course of 2 months? Hate this place. Hated it before and this just confirms my feelings. Thank you for wasting my time and not correcting an obvious deficiency in your workmanship

Valente was my sales person and he was terrific. When there were issues, Mike Child and he worked together and made sure everything was handled. Would buy again from them.

Valente did A great job in the internet sales group

Service extremely bad. Stay away from Jose Campuzano. Never pick up his phone. I had to drive to the dealership to get an update on my vehicle. He gave the same excuse everytime i asked him why he didn't answer my calls.."I'm too busy". They kept my car for 2 weeks before submitting insurance supplements. My insurance denied the claim and they wanted me to fix my vehicle there so they somehow made my vehicle stopped working so i would have to fix my vehicle with them. Never again with this dealership.

Great service. Fast and easy . Taha in finance Dept was awesome. Thanks again guys

Leaving a voicemail is pointless. They don't call when car is ready. Waiting on parts for recall more then 3 weeks.

Get my car service. The customer service is bad. Thank you

Jimmy Nguyen in the service department always does a great job for me. If you have to pay for anything though, those ladies are pretty rude. Too busy selling their cookies. While I was waiting for my car the last time, a guy walked up asking me what kind of car I had and began telling me that there was a shortage of used cars due to hurricane ike. This guy never once said he worked there and had no name tag or Autonation shirt. He told me he could put me in a new car making the same payments and I told him no. Again, never introduced himself or anything. He also wasn't asking any of the others. Made me feel very uneasy.

I just recently got my Tacoma from this dealership and it was a great experience! Jhoanna was very kind and patient with us, made sure that me and my family were happy. I will definitely come back here for my next car purchase. Jhoanna and Gerardo made us fell at home, great service.

The worst kind of high pressure car sales. They appraised our car for trade-in and then held onto the keys to prevent us from leaving. I'll never buy from any AutoNation again.

I got MERZ E350! Nice price, good deal A+++++ service. Highly recommend

It was an amazing experience buying my first car and the seller was Alex Medina very nice and helped me everything

The Federal NTSB website states that my 2013 Scion Xb is on the list of vehicles with recalled dangerous Takata airbags, however, when I go to the VIN section my vehicle is not listed on there. Because of the bankruptcy filings of TAkata, I brought my 2013 Scion Xb into Autonation to have my dangerous airbags replaced. I also noted that I got no notice from Toyota/Scion regarding the recall or replacement of these airbags. I was told by Autonation that the airbags were not under recall per the VIN and they did not replace them during my visit in Dec 2017. Upon further review of the federal websites, I noticed that yes, 2013 Scion Xb IS ON THE LIST OF RECALLED VEHICLES. However, the site also states that SOME VEHICLES MAY NOT SHOW ON THE VIN LISTING PORTION BECAUSE THE RECALLS ARE PLANNED or PROPOSED FOR 2018 or 2019. In summary, YES, my 2013 Scion Xb is on a list of vehicles with dangerous airbags, but the recall has not yet been made 'official' per the VIN listings, as the recall is PLANNED for 2018 or 2019. I did take the vehicle in to repair the recalled airbags prior to Dec 15, 2017 therefore, I am preserving my rights to enforce the performance of recalled procedures beyond the 2017 claim notice dates. I did so to change the known dangerous airbags installed, but Autonation/Toyota's refusal to remedy it prior to Dec, 15, 2017 does not absolve TAKATA or TOYOTA/SCION of my timely remedy to repair the known dangerous airbags. Therefore, KNOWING that the 2013 Scion Xb is on a planned recall for 2018 - 2019, I feel that Toyota is pretending it is not on a recall list because the VIN is not yet listed, but Toyota/Scion fully knows that it is on a planned or proposed recall for this year or the next. Houston is one of the hottest & most humid cities in the USA, which makes it more likely that the airbags will fail if activated. Otherwise, I have no complaints about my visit.

Judith Ruiz was so helpful, nice, and patient! She went the extra mile for us.

I was surprised at the number of people shopping for new vehicles. The staff was excellent and showed great care and attention to detail. I highly recommend it!

I would give 0 Star if I could. Every time I come here is at least few hours wait. When I first got my car, they had to put in the weather tech floor mat for me, I had to wait for over an hour for them to do that, and still had to come back the next morning to install the roof rack, I waited at least 2 hours for that! That’s my first experience as buyer. Today I got my first service, I made an apt for 11:30am, came here talk to the first guy, he said with apt is 2-3 hours wait. Really? Then what’s the point of making an appointment? But I was fine with that, I got my phone my laptop and ready to wait. Then the second guy came up getting my information, and he couldn’t find my name in the appointment list because the person that took my appointment over the phone never put it in. So now I either sit here as walk in and wait at least 3+ hours or come back another day. Ridiculous and speechless.

I would give 0 Star if I could. Every time I come here is at least few hours wait. When I first got my car, they had to put in the weather tech floor mat for me, I had to wait for over an hour for them to do that, and still had to come back the next morning to install the roof rack, I waited at least 2 hours for that! That’s my first experience as buyer. Today I got my first service, I made an apt for 11:30am, came here talk to the first guy, he said with apt is 2-3 hours wait. Really? Then what’s the point of making an appointment? But I was fine with that, I got my phone my laptop and ready to wait. Then the second guy came up getting my information, and he couldn’t find my name in the appointment list because the person that took my appointment over the phone never put it in. So now I either sit here as walk in and wait at least 3+ hours or come back another day. Ridiculous and speechless.

Recently purchased a 2015 Ford Explorer XLT from here and Mia Quintero was my very helpful sales lady. I strongly recommend her for anyone looking to buy or trade for a vehicle. She is very professional and knowlegable with all information you need to know. This place has many automobiles and great prices. At least, contact Mia and she what she can offer you. 5 star service!!

No one around was around to assist me when I pulled into the service lanes. After finding someone inside to help, I was quoted for an oil change that I felt was a bit over priced and I left. I went to a different dealership and got an oil change for $43.50 including tax (with a $5 off coupon).

This is the second vehicle we purchased from this dealership. We would like to commend this dealership on their great service department as well as service personnel. We will certainly be repeat customers in the very near future.

I've read several reviews that were bad here but Emily Powell did everything she could to help me. Now if I get called when my replacement dash gets delivered I will give an even better review

It was a pretty good service. It was quick, got my questions answered. Noe was very helpful to the very end.

ZERO STARS IF POSSIBLE. Sent in information regarding a truck which was verified still available before open Saturday morning (12/9), paperwork was completed and numbers worked out and agreed on between Autonation Toyota the bank and myself. Left work early to sign on and pick up the truck for the salesman to respond to my text; letting him know I was on my way "They just sold it, Sorry".... Seriously, how in the hell does that happen. NEVER AGAIN WILL I HAVE ANY FUTURE BUSINESS WITH ANY AUTONATION !!!

excuseme but i don´t no how you get my email, i never bought a car with you, I never used my card, please correct your information

Autonation is very accomodating to customers. I enjoy that. Cost may be another thing.

Salesman promised delivery of new vehicle three times but was never available when I arrived for purchase. Bought two new Toyota vehicles from another dealer and tried to have them service at AN Corpus Christi, but even with appointment was told it would take at least 2 hours to get oil change ! We live an hours drive from Corpus Christi and with drive and service time totaling 4 hours, ridiculous when most oil changes take less than 30 minutes. What"s the point of being on the schedule when takes so long to get oil change ?

My car salesman was a real professional and a great person. Raidan El Jaouhari was one of the reason I purchased the Toyota.

With an appointment, wait time for oil change was about 1 hr, which is normal and OK. Car was washed which was a pleasant surprise. This made the whole experience worth the trip to Toyota AutoNation. Service writer, Lyonell was helpful and pleasant.

Everything went very well .Alex was very nice and a lot.

Rand was extremely helpful in providing service when our financing ability changed.

DO NOT buy a car from this place..These people are scam artist .the salesman are liars .Right after Hurricane Harvey a salesman told me I was the first to negotiation a price,other people were just signing the deals without negotiation which kept the price high and upside down for many. That was a horrible time to take advantage of people who lost their cars. The managers the salesman brought out were get overs as well.I will be reporting them to other media outlets, and the better business bureau.

Great experience overall! Matthew Bergeron was so friendly, very professional and extremely helpful!

It's okay long wait poor communication on the part of service representative. Good work on the vehicle repair.

Overall a good experience buying my first car the staff was great.

Servicio al cliente es basura no sirven para nada es como que tienes que aguantar como ellos quieren hacer y cuando hacer con cita sin cita siempre lo mismo BASURA ..

Took car in got battery replaced, picked car up same evening.

They posted a car online that they don't even have onsite. Waste of time and energy to drive out there. We tried calling before we drove out there but was told that someone will call us back but no one did. Will not recommend this place to anyone. We will never buy from AutoNation !

Excellent manager leading the service Team- Randy More Managers like him should lead the service Repair Teams

There is no sense of customer service. Vehicle delivery was slow. Incorrect information given by representives. This representative Babar at the dealership was unclear on providing the next steps and stated someone else would be helping us. After waiting for an extended period of time, I had to find a representative to assist on an issue that ended up not being resolved. Do not waste your time here. That’s what they do... waste your time!

What a train wreck I went in looking for trucks with a bid from another company not only did I get a bid back that was not of the same truck it was less of a truck with a higher price tag the paperwork I went in with from the other dealership did not find its way back to my hand after they took it tried to make a better offer and then lost it with so many other dealerships out there I thought you would work harder for the business I'm just going to go back down to League City Mac Haik Toyota they know how to take care of you see yaw

There is no sense of customer service. Vehicle delivery was slow. Incorrect information given by representives. This representative Babar at the dealership was unclear on providing the next steps and stated someone else would be helping us. After waiting for an extended period of time, I had to find a representative to assist on an issue that ended up not being resolved. Do not waste your time here. That’s what they do... waste your time!

We found a great price for a great pre-owned vehicle at AutoNation Toyota. Unfortunately, this is about where the good news ends. Because they do fair market pricing on sales and trade-ins, we didn't get half what our trade in was worth. And they left us sitting in the lobby for hours while the "higher-ups' deliberated each step of the auto-buying process. It happens. Unfortunately, they also missed a couple things before even listing the vehicle: the safety/emissions test and replacing the wipers. These were two separate trips we had to make to the dealership, and even with that, they didn't replace the rear wiper, and they tried to charge us for the safety/emissions test (this after making us wait 2 hours after setting up an appointment for this 20-minute process). Icing on the cake was when we went back to get the plates (which they were apparently unable to mail to us. We were told we had to drive back to AutoNation Toyota to have them put the plates on). We pulled into service department, was offered no help. Had to do the rigmarole inside to try to get help. And they told us after all that they were unable to put the front plates on because we bought a Chevy and they didn't have the right mounting brackets for the front plates. We had to drive to yet another dealership to get the front plates on. Bottom line: these people are highly inefficient, offer little apology/understanding, and just plain unprofessional. Will not be returning to these people for future vehicular purchases.

We had a hard time finding our contact. The wait for a standard maintenance service took a long time too.

TERRIBLE CUSTOMER SERVICE . Regardless that I still have free oil changes I doubt I'll be returning .

Very nice customer service Very cooperative this is my third car

Chana was excellent! My wait time was under 2 hours! This is the first time that has happened. In the past, I have waited 4 hours.

Oil charges are a little much but service is overall good. Staff is friendly and professional. Some service advisers try hard to upsell items. would give 4 stars for staff but the upsell is something that bugs me and the price is a little high. Update: Oct 2017 After trying five different advisors I think I found the one. Doesn't up sell the item to hard. Offers once and that's it. Remembers if I needed something from the last visit. Understands that I travel from out of state to get my vehicle worked on there. Explain everything in detail, makes recommendation as well in order of price and importance. Much better.

the waiting period was okay and customer service was good

My toy was fully serviced and came out excellent. Emily went above and beyond the call of duty. I look forwarded to dealing with her in the future, I will definitely be back, thank you for everything you do keep up the good work

Would recommend staying away as this dealership makes it very difficult to deal with them. Tried calling the Finance Director Anthony Williams several times with no luck. When I walked into the dealership I asked a salesman for his office and when I approached he was busy surfing the national news on the internet. They made me drive to the original dealer location to cancel an extended warranty which. I have never had to do this before on prior vehicle purchases. they are 1.5 hours away and offered no alternative. Taha Yusuf the Finance manager was rude and very unhelpful once I arrived. Definitely avoid this place.

Made an appointment for 12:30, went in for a filter and oil change as well as software upgrade for my radio. I was told It would take an 1.5 to 2 hours. I express to the service tech that I needed to leave by 3. Needless the say, they did not return my vehicle until nearly 4:30, because of this I miss my other appointment that day. Four hours for a damn oil change is ridiculous. I will not be back!

I had a great experience here!!! Michael Villareal was excellent and very on point with finding the car I wanted that's a plus!!! Gerardo Garcia finance manager you got went far to get me a great deal and I appreciate it a lot!!! Thanks a lot guys!!!

Tarde mucho 4 horas por un cambio de aceite

Thank you so much Michael Villareal you are an exceptional salesman thanks for your effort, for going far and beyond helping me to get a car. Like you sense of humor, you really know how to make smile no matter what! Gerardo Garcia manager thanks for all the help, for look for a great offer, for being clear and for explaining everything step by step, answering every question and great talk. I'm super excited with my new baby iM!!!!�� Definitely would recommend them specifically!!!!

The service was great, I will return for service and repair needs.

Good. Didn't have to wait to long.

We scheduled an appointment for a service to be done on our car. Dropped it off at 8 am... they call us to pick it up at 5 PM . Something that should’ve taken 3 hours 4 hours MAX so yall said. Took 10 FREAKING hours! So ridiculous. I am so angry. We were supposed to be somewhere at a certain time and y’all put us behind our schedule and late. What’s the point of an appointment if you’re just gonna do it whenever y’all choose to do it.

Great service even on a busy Saturday! Kudos to the service Department!

I just had my maintenance done at Auto Nation this week. Chana Harvey was outstanding in helping me. She was very pleasant and people like her are a joy to be around.

Don't ever get into a snow job from these people! They pretend to have sympathy when u first appear at this dealership and then try get u screwed by their prices! We were told one thing and then at the approval its something totally different than what was agreed upon and now my wife is devastated because we trusted them and now after being victims of Hurricane Harvey these people added insults to injuries!! They lied and said they could would get my wife the car she wanted at the price of another dealership and now she has to go find another car because of their actions! Trust me when I say this place is all about MONEY! and not about helping people when they been devastes by a hurricane!!

I have bought two new cars from this dealership and the service department is terrible. I had my Rav 4 serviced today oct 4th was told next service i might need to change brake fluid and my service advisor was late i made a 7 am appointment he didnt show up till 7 thirty anyway after getting home and reading my service chart it said throttle needed attention exhaust needed attention and i declined several things i was not even told about.I left messages all day was finally called back by manager and all he did was defend the lazy Roy Tucker the service advisor I will go to classic auto in Galveston from now on. Stay away from this place they do not care about the customer just your money.And have you notice they only respond to the good reviews the bad ones they act like they dont see them .Same way they treat customers with no respect.

Joe A. was our sales person. He did not pressure us at all. Made sure we knew everything about the new vehicle and offered assistance after the sale.

An outstanding service they all very helpful will definitely back again thanks

HORRIBLE service department and customer service! I bought my car from this dealership and took it for every scheduled maintenance. When my air conditioner stopped blowing cool air my natural instinct had me take it here for service. WORST mistake of my life. Paid over $2000 for repairs. 5 weeks later the same problem. I took it back and was told I would need to pay an additional $1500 for it to be fixed. After 5 days of phone calls and in person visits to the service department I was finally able to speak with someone about my issues. They then decided to “waive” the labor expenses since I had “spent so much money recently”. I was told I could pick up my car the next day. On that day I got a phone call stating “I’ll be honest your car was put on the back burner today. It’ll be ready Monday.” Monday I receive a call stating, “while fixing your vehicle we found a small leak in your radiator”. Big joke! Another $500 later I leave with more issues than I arrived with. POOR SERVICE! Please DO NOT take your vehicle to this dealership for service! You’ll be sorry!

I brought my car here to be fixed after hurricane Harvey. This experience has been worse than my experience through the hurricane!!

Terrible customer service , I was having conversation with the sales person assisting me, then out of nowhere another employee yells at me saying that he has an important call ...he further yells that its his house and he can refuse service to anyone while I am wondering where is is coming from out of nowhere ..wondering what kind of call was that he got aggressive for no reason . This happened after I was there for an hour and trying to negotiate the price. If you want to experience a pathetic customer service with random rude and racist employee popping out of nowhere who claims it to be his house . You are more that welcome to visit his house aka the auto nation of Gulf freeway. Make sure to stay mute and bear with rudeness and racism if you want to to visit his so called house of Auto Nation of gulf freeway.

Never going back there again . Terrible customer service . Rude employee who who will yell at you while you are negotiating when they are talking on the phone . If you really want a Bizarre and rude customer service ... please remember the Auto Nation of Gulf freeway

WE Had to wait 2 weeks and 1 day for the car. From the start they should have offered us a loaner car. They did not offer that until 2 weeks in.

I really enjoyed my experience with AutoNation Toyota. I went in just to look at and drive a new car. Ryan, my salesman was very helpful and was not pushy like a lot of salesmen are. I told him I would have to think about it over the weekend and he said he understood. He was very friendly, courteous, and respectful to me. I will do business again with him if I need to and I will also refer any friends looking for a new car to him.

had a wonderful experience looking for the right car

First I had a bad experience with this dealership about my car services for air bag factory recall and after all they were take care the problem with my complaint and frustration.

Just bad, waste of time. I wait for 30m until service man Jose talked to me, when I told him with coupon the services till higher than Sam’s he gave me paper and say nothing not even apology for the wait. I’m surprised this location have this much of good reviews and firgure out these must by ad company, and my review might get delete in next hours.

Excellent service, and delicious coffee, thanks, Mr. Abid Bhatti, the service you provided to us was outstanding :)

Great experience overall, my salesman Abid truly made me feel like he cared about the car I chose and made the whole process run smoothly without any problems. He focused on me and what I needed without any interruptions.

helpful services and great customer services will use this in the near future glad to have been recommended to a great team thank you for your services

I bought my 2018 Toyota Camry from Mike Smith at AutoNation Toyota. This was the best car buying experience I have ever had! Great price, easy to work with! Mike ordered the exact car I wanted he kept me up to date and even put the car in their side show room so the 1st time I saw the car is was on display! I will refer anyone I know looking a Toyota to Mike Smith and I will buy from him again!

Quick, efficient and eager to earn my business, from start to financing.

They didn't wanna help at all with me even I been Customer for over 8 years my last car god flooded wanted to give me a highest interest and the car they wanted really disappointed !!!

It's good customer service, little bit price, waiting time was longer with appointment

Greg Dashiell at AutoNation took great care of us. We visited two other dealerships on the same day and Greg was the only sales representative who showed initiative by finding a couple of cars of interest that were coming into the dealership and calling us back. The folks at AutoNation were a pleasure to work with although they were very busy due all of the people replacing flooded cars. Overall, a great experience.

My sister n law and I went to the Auto Nations/Toyota dealer 45s 12111 Gulf freeway 77034. Her Toyota Tacoma is having problems turning on. We started off with Ms. Ani Varnar Service Advisor she had the mechanics run a diognistic check on the battery and starter. The diagnostic check determined to be the Battery and the battery posts were really corroded. The battery has a partial warranty. Well Ani said they could replace the battery just pay the difference, but the problem was that the post were so bad that if the messed one up we would have to replace and pay for the post and labor. I told her I would take the truck home and take the batt out myself and bring it back. Well she said that I would not be able to do that because I did it originally thru service dept. I called BULLSHIT, so the loud mouth that I am asked for a supervisor. I spoke to Mr. Anthony Pereira Service Director he said that dince they had done the replacement thru service I had to go thru service for the warranty. So I said what if it broke down. He said TOYOTA would hve it towed. I was so mad I said before we continue to talk I am gonna spread the service I receaved here today on Social Media. Then I said I am gonna take the truck all the way to Brownsville, Tx and have them tow me in. His responce was Toyota would tow to the nearest dealer. I said no i would make your TOYOTA DEALERSHIP TOW ME ALL THE WAY TO THIS DEALERSHIP THAT DID THE ORIGINAL WORK. Then I said who wins. Not you. To my surprise he came out with, I tell you what Mr. Sanchez we shall replace the battery you pay the difference. If we tear up a post line, we shall replace it FREE OF CHARGE. I was like wow. This was the best customer service I have receaved. Wow. I recomend anyone to go out to this dealership. They have an awesome customer service dept. plus they have an awesome selection in vehicles and deals. Check them out. I came out a happy CUSTOMER. Thank you Mr. Anthony Pereira & Ms. Ani Varnar

lionel coleman was excellent is his assessment of my situation.

Service was the worst I've ever had after a 3 hour run around I still left with no vehicle . It was all God's will and I'm thankful for that these people are a joke and only care about themselves not the customers

This is my third vehicle that I have purchased from Auto Nation so I am a satisfied customer. I thought they could have done a little better on the interest rate.

Autonation Toyota are awesome they have great customer service, caring staff, and always willing to help never pushy salesman. This is my second time purchasing a car from them. Thanks Autonation and Bernarda R.

It is amazing how one aspect of an experience, can mar the entire experience and can leave a bad taste in your mouth. I brought my car in for 75k maintenance check up, I was notified additional items needed addressing too. I agreed to have all done and wait wait on my car. I also was informed that my car would be washed (complimentary). My wait was 3 hrs - no problem, I brought my book). I paid my nearly $500 invoice and was thanked and handed my keys. I walked to my car and actually didn't recognize it, because it was dirtier than when I brought it in. I actually didn't recognize my car. I was livid. This one small promise was not done. It saddens me that my car was returned to me in this condition and no one cared. I actually have not had customer service since Mr. David Hill left. I could bring my car in with no worries that it would be taken care of properly and returned with a fresh car washed. Promises means a lot and a simple gesture as a car wash makes a customer leaves with a smile on their face. I left pissed off, and didn't have additional time to go back in and complain.

They did a great job, the a/c blower motor fix the blower under warranty in no time. IN & OUT

I went there to service my Toyota Prius C today on SEPTEMBER 19, 2017. I booked an appointment with Jose Campuzano and that was the worst decision I ever made! He was very rude at his job. It seemed that he had no interest in serving his customer. Had very little knowledge of his work. I had issue with my battery and he did not help at all. At the end I had coupon for my service but he refused to endorse it because I did not present it at the beginning. I had to go to service manager to get the coupon in. The service manager was very customer friendly. He was on top of his job. Helped us out with the issue. Never ever go to Jose Campuzano for any kind of service. I'm, surely, not going again! Also I was serving my vehicle at 5k miles because the service sign was on at 5k miles. No service, so called, adviser ADVISED me to bring the car at 10k miles!!! I have 80000 miles on my vehicle and I spent almost 1600$ on my service because the dealership wants to make money and not guide their customer the right way!

Called about extended warranty work, well before the expiration date. Was told part would take six months to arrive, due to number of cars needing repairs. Requested part and waited. Six months later (now outside the extended warranty) I called back about scheduling the repair. The service rep I used no longer worked there and there was no record of the part ever being ordered. The service manager agreed that they dropped the ball, but there is nothing they can do without documentation. Nice catch-22. I'm now out $1800. How do I award zero stars? It's sad when the only recourse a customer has is social media, BBB, state AJ, and the NHTSA.

Ani in the service department was very helpful and friendly!! Great service

Waited 6 hours, had an agreement then they go back against what they said and now we are leaving without anything. Won't be coming back to this dealership.

Excellent experience purchasing a new car from AutoNation Toyota Gulf Freeway. The salesman was courteous, professional, knowledgeable, and was not pushy. He did, however, speak way too fast and was at times hard to understand due to his accent. This was my 4th purchase from this dealership and if I need a Toyota in the future I will purchase from them again.

Waited 6 hours, had an agreement then they go back against what they said and now we are leaving without anything. Won't be coming back to this dealership.

Worst customer service they never answer their phones.....

Clarence Hill is an outstanding Sales Manager. Clarence has everything ready, including the best and lowest price possible. A customer just walks in, pays cash or moves to sign financing documents, then drives away happy and confident that this dealership has taken care of your needs. Will be back again!

Jhoanna Becerra was wonderful to work with and made a stressful situation due to a flooded car easy and smooth. She should get salesperson of the month!

Ani Varvar, the Service Dept. Advisor, did an excellent job explaining the service that was completed and also providing me with a quote with prices that my car needed. Great job!

I was helped by Kim. The whole process was easy going. Even though they were extremely busy I didn't feel undercatered to or rushed in making a decision.

They use psychological manipulation to try & control you. First they take your information, make you wait a long time, then you meet the manager, then they look for a car to show you, and then oh no, they're all sold out, gee these cars are in high demand, give me your cell phone number so we can call you if we get more. Making you wait like that drives up the value of the car in your mind. And it's a lie. The web site and on-line chat both confirmed there were 16 available and 2 on the way. Liars and manipulators - go somewhere else!

Are very friendly and helpful and service on my car was quick great job....

Service department tore down my flooded car without my authorization. I specifically told the service advisor I didn't want it done. The car has been declared a total loss, and I found out from my adjustor the dealership did it anyway and no one communicated this with me.

Autonation Gulf freeway showroom and lot offer many choices. My salesperson, Kim could not have been more helpful. She went out of her way to get me what I wanted. Very professional, personable, and motivated. I recommend you ask for her when you shop for your car.

Excelente servicio gracias � por todo

I bought my car here last year and went in this morning to do the 10 months maintenance. The service department told me that they cannot do the oil change because my car is under 10k miles. I told them it's been more than 10 months since I had the car and no oil change has been done. Maybe it's about time to do it. They told me for 6k miles, they cannot honor the 2 year free maintenance and will charge me for oil change if I insist. Finally they sent me off without doing anything. I am not car expert and wondering if what they do is correct. Just want to share my experience here.

Took my car in many times for oil change / tire rotation, etc... Each time it took much longer than it should have. Thought I'd be able to wait at the service center because they said it would only take 90 minutes, but in the end I felt foolish wasting my whole morning (frequently over 3.5 hours). Two stars instead of one because at least the service was done right. Then, when it came time to look for a new car, everything felt very unprofessional and skeezy. I was approached by a dealer before I even exited my car. I told her I had an appointment with a specific dealer, but she insisted that he wasn't here and that I'd work with her. Likely she sniped me. I offered my car as a trade in, but they didn't have the vehicle I wanted to buy (none were in Texas, so I don't fault them for that). While I accompanied one of the dealers on the appraisal drive of my old car, the dealer that met us in the lot tried to turn my partner against me ("Now that he's gone, who cares what he wants. What do YOU want?), so she could play us off each other. Not a good way to treat people. When I came back, I was told that I'd get an appraisal quote in about 15 minutes. While we waited, there was no mention of the option to ship the model of car I wanted from somewhere else in the country. She was pushing something from their lot to the exclusion of anything else. She asked her manager about finding the model I wanted from some other dealership in Texas, and she told us he laughed at us for even thinking it. Did not feel great about that. Later, after we'd been yanked around for about half an hour, we asked if there was a result from the appraisal. She left to check, and came back, saying they would offer $2500, which was about what I expected, having done some research. The offer would stay in their system and was good for a month used as a trade in or buying from us outright, she said. Foolishly, I didn't ask for a paper record of the offer. We left, needing to reconsider our options. We were able to get a wonderful deal on a new Ford vehicle that was similar to what I wanted. I went back a week later, wanting to get the $2500 for my old car. I had to speak to another dealer, and he said there was no record of an appraisal on my car. They had to appraise it once again, this time offering only $2000. I reluctantly agreed. It was Friday afternoon, and they said they'd cut a check on Monday. I gave them my address to mail it to. By Thursday, I called, asking if it was in the mail yet. They'd forgotten. So they said I'd get it by the next week. On the following Tuesday, after having heard nothing, I asked again where the check was. I was told to come in and get it. So I did. That was the last time I'll ever set foot in that building. Long story, I know. But I've had nothing but frustrating experiences with Auto Nation. I strongly do not recommend.

Arrived with a damaged tire, left with a brand new one. This dealership wasn't even the one I purchased the vehicle from and they were still happy to help.

I was willing to give this place a second chance so I went there this past Tuesday (8/22/2017) to have my vehicle serviced, and was ignored for a about 15 minutes before I just walked out. I went here once before a few months ago and they lost my wheel lock key so I called the receptionist in the service department, she said she would notify the tech who serviced my vehicle last and call me back. SPOILER ALERT... she never called back. I had to acquire another wheel lock key at my own expense. I wont be coming back to this location due to the poor customer service.

I keep getting the run around from Auto Nation Toyota about my extended warranty. I paid additional $$. This is why, I always do business with Joe Meyers. Someone told me about AutoNation, my husband convince me to go there. I will not go back.

Everything went smoothly after deal was made.Was glad they were able to locate the car I was interested in an get it delivered the next day!!!

Could use new seats in the waiting area I guess. Otherwise was a good place.

Appointment made for recall remedy notice, dealer is 12 miles from home. I was specific as to why I was calling for an appointment. Wait was not too long upon arrival even though they were busy. However, after the service rep. checked the notice sent from Toyota she simply called the shop manager to learn they did NOT have the parts in stock and only needed the VIN and mileage to order the parts. This could have been taken care of on the phone and saved a trip to the dealer yesterday. This dealership is top notch and service has always been excellent. We did purchase our vehicle from them 5 years ago and they gave us the best price for our trade in and for the new vehicle we had chosen to purchase of the 4 dealers we checked. Just wish they would correct the way they manage the recall remedy notice to ensure when you arrive they have the parts. The service rep was very nice and apologized for the inconvenience and will call us when the parts arrive. She also made us aware this remedy will take approximately 6 hours so we can plan accordingly. Therefore the "gap" appears to be that the person on the phone has not been made aware that the parts needed to remedy a recall notice may not be in stock so they need to check with the shop prior to making the appointment.

Always double check the work that they say they did on your vehicle sometimes you get this average Joe to do work on your vehicle there that most likely he does not care about your vehicle or anything .... so when you go there just double check the work they did on your vehicle ...

Great service advisors and all around great service.

Great Customer Service, very friendly, & courteous!

The process was ridiculous the lies were huge. Levi was my sales person. He told me it would take 1 HOUR to detail my new car. Well 3 hours later and nothing has been done. I would of left and came back. The used car manager was a rude lying jerk. Wish I knew his name. If it wasn't for the good prices and the kindness of Jerry the GM and Juan in finance I would not of stuck it out for the past 7 hours and still counting.

This car is good and no big problem until now . Your dealer is nice . They are friendly and make me feel comfortable

I will be honest. I did not like both experiences at Autonation Toyota. I went the first time for my 70,000 miles and was told it would take 1 1/2 and I ended up being there 2 1/2 hrs. I understand, that I came after work and ot could be backed up. But the service guy I had told me "Have a good day, write a review about me because that's how we keep our jobs." Really?!!! I went in on for my 75,000 (closet one to my job) service, where I stood for 10 minutes without being addressed. I blew that off. I was told it take 1 1/2 hr, after that time passed I asked the lady how much longer and she went to check and told me that my car was not even in the working area. I immediately pulled my car so I could go home. I believe I was more upset and rash because of my first experience at AutoNation. I took my car to Autonation Chevrolet (I accidently called the wrong number), who gave an absolutely wonderful service. I guess I'll be taking my toyota to a chevy dealership for service from now on!

Pésimo servicio

They have the worst mechanics in Houston. They misdiagnosed my car, so I paid $2000 that didn't even fix the problem. I fixed the problem by replacing the sensors myself after they quoted another $1500 for additional repairs. They obviously go with most expensive diagnosis first. These people are crooks. Drive the extra miles and go to a better dealership.

Autonation at Gulf Freeway is a best place to buy a car, guys over there were very nice and if you ever think about getting a car go to Autonation at Gulf Freeway and ask for Mrs Kim and then when you want to finance a car ask for Mr Luis, those guys will help u alot ??

The people and the services that they provide are great. They are very friendly, helpful, and professional in assisting in their customer's needs.

This company is using fake mileage on their Ford Mustang to get higher in the results. The Mustang has 130,000 miles, not 13,000.

The overall service while in the process of purchasing my car was great. From the beginning, all the way to when it finally became time to drive my car back home. The employees were very nice and were really good at explaining everything with detail and made sure that any questions I had were answered.

I scheduled recall services on my vehicle weeks ahead and got confirmation and reminder calls several times for the appointment. When I brought my vehicle in, service rep Roy notified me that there is no part available to do any of my SCHEDULED recall works. I am told that because they need to verify VIN. I brought my vehicle here multiple times and they have VIN in system (that is why they confirmed and schedule recalls services). Service manager told me that company policy is to confirm VIN before order parts. Is logic making sense to normal people? You already have my VIN and confirmed the recall service that the vehicle needed, and still need to confirm VIN. Did service department just give a BS reasons to cover their mistake? If this is a real policy, you the owner should FIRE your operation manager. So BEWARE Toyota owners. Don't take any word from the service department here. Look for alternative.

Quick, courteous service; I'll be back for future service needs.

Very professional, knowledgeable, and willing to go above and beyond to help us out

First time got car here at autonation, the salesman MJ was helpful and patient. Jerry, GM there was super nice with great customer service and we walked out with a brand new highlander for a very good price

I bought a new 2016 Highlander Limited. It was not cheap. I noticed there was not a cargo cover on the back storage area. I made a comment about this to my sales person. When I bought the car, and they were prepping it, I bought a net and a cargo cover($175) and they put it in for me. The next day at home, I was going through the vehicle and opened the spare tire cover in the back. Inside this area, was a cargo cover. I looked at my window sticker, and sure enough, there was a $199 charge for a cargo cover. When I took it back to the dealer, and went to the parts department for a refund, they said they could not give me my money back as there was no box to put it in. A multi million dollar dealership just cost me $175 extra dollars. I have bought three vehicles from them, but this will be my last. I can't believe they would nickel and dime me like this. After the manager read this post, he called me and quickly gave me a refund. I am grateful, but it should have happened without an intervention by the manager.

Very welcoming knowledgeable employees! Great experience. I will definitely return to buy here!

Levi helped me get in to the car I wanted to yesterday. I retract my previous review and my "bad" experience. Kenneth is a good guy and came and made nice with my dad from our visit on Saturday. But wow! Levi and the finance manager did an EXCELLENT job helping me out. I know going forward that my girlfriend and I will be loyal Toyota customer's. Thanks for all the help!

Thank you to Luis and Joanna, great car buying experience!! Highly recommended, they went above and beyond!

I was pleased with the service. Agents are very friendly and informative. It did take 2 hours for an oil change, but I went on a Saturday. Maybe that's why.

Excellent Service and best price in Houston. I tried several dealers, 2 changed the deal made over the phone to when I went to the Dealership, but not Autonation

Worst experience ever. Today was my first time to try to buy a new vehicle. The guy that was helping us, Kenneth? Maybe, I don't remember his name. He was rude, very unhelpful and refused to shake my father's hand when we decided we were going to take our business elsewhere. On the up side, Levi, who sold my girlfriend her first new car back in January, actually called me and said he is willing to help me out. So, I'm going to give it another shot tomorrow with the help of Levi. Rating is 1 star for the salesman today...would rate a 5 for Levi.

free gourmet coffee but most of all was felt valued by the advisor. They could be speedier...

Just got a oil change .. car was ready in good time.........

Very good service maner selling car and helpful people to look for what the best deal they need to get for their butget

Emily was the best. She took care of me when I came in for my tire. She even gave me a rental until my tire came in. Thank you Emily.

My Service Advisor was Jimmy Nguyen. He was prompt, knowledgeable, and friendly. The whole crew at AutoNation Gulf Freeway are commendable.

They are a typical auto service place who is just about money

The worst dealership in Houston. They have owed me money for almost 6 months now. The finance manager Devonte always says he's working on it, and that it should be resolved soon but it never is! No one answers the phones, no one does their job. The only thing they are worried about is moving product as fast as possible. Customer service is TERRIBLE!

This time very bad service and after service delivery is not good

The building is wonderful! I agreed to buy a used vehicle because they said they would replace dash and windshield (both were in horrible condition). A week later and emails to them, no word is mentioned about these repairs. Also, while already had my own financing prepared at 3.04%, they first offered me a deal at 12.5%, then 9%, 6% and eventually settled on 3.49% knowing that they had some repairs to make. I thought I'd be a bit flexible and understanding. They are out for the big money and no concern for what they are selling. Beware, be prepared and give the vehicle a thourough look through. DO NOT trust these people!!

Horrible customer service & horrible communication from the service department. They don't care one bit how much it is affecting you or show any concern for when your hood pops up and smashes your windshield after picking it up from them. This dealership sold us a van that has left our family stranded on several occasions. We will never spend our hard earned money here again.

AutoNation Toyota will NEVER have any business from our family again. We bought a used minivan from there 3 years ago and it has left us stranded with kids in tow several times. The last time, about 2 weeks ago, it wouldn't start so we had it towed there for service under our service plan. It took 8 days of back and forth and miscommunication to get it back only for it to not start when we stopped to get gas on the way home from picking it up. We had it towed back and they said now the battery was dead even though it's a new battery. In 2 weeks time I only received a loaner for the last 2 days. We were told we owed $0 and then when we got there to pick it up up we were told we owed $441. We were also told by our service technician that it would be ready by Saturday and all the pets were in only to find out the parts weren't even in stock and it would not be ready when we were told it would be. Several times we had to call to check status since we Judy heard from our service technician and many times he was already off for the day or had the day off with no one calling to let us know about our vehicle. After we brought it home the 2nd time my husband took the battery to get tested and it was fine. He said the hood latch seemed difficult to unlatch and lock back down but made sure the hood went down and locked. While driving home after only having it back from the shop for one day (the only time we drove it after driving it home from the shop) the hood flew up and busted out our windshield as we were driving down the freeway. Randy and other staff have shown no concern or offered any assistance or taken any blame for the hood latch being broken after being in their care for 2 weeks time. This has been one of the worst customer service experiences I have ever had to deal with. My children, husband and I could've been severely hurt when the hood popped up and I am thankful we weren't. I had hoped that we would get a response such as "I'm sorry this happened to your family. We don't know what happened but we would like to help cover the deductible since we had it in our shop for 2 weeks right before this accident occurred." Or something showing any concern for our family. But no, all Randy can tell me is "we can't prove who messed up the hood latch and since you opened it to check the battery we can't talk fault for it". I know that the loss of our business and several of our friends and family will hurt you more than the $495 deductible you could've offered to help us with. Terrible, awful service all around. Don't buy from this company! Once they sell you a vehicle they could not care less about the car running correctly or the safety of you and your family.

Very satisfied with friendly customer service and timely repairs.

Thank you AN Toyota Gulf Freeway, great deal on my Highlander and trade-in of my 4Runner. My salesperson Ryan Albritton was excellent and made the process easy. Free dealer options were added with purchase.

This visit was an exception. I was scheduled for service at 4:30PM on Monday. However when I arrived at 4:00PM the customer service representative was not at his/her desk. I waited because I was early but at 4:45 there was still no one available and it was pretty busy. Called the service number and they tried to assist but waited another 10 minutes and they were unsuccessful.......rescheduled for the next day at 9:00AM and was greeted when I arrived and was taken care of as I always am when I come in for service.

It was a great buying experience, Dealing with Johanna and Rafa they made the decision for getting my vehicle that much better. I definitely recommend and would go back to purchase another vehicle from AutoNation. Thanks

I wish I could give them even zero star. first they show a very good face, but at the end of service you need to be careful how much they charge you! They charged me $110 for disposing the synthetic oil. The reason was the had a annoucement for price match for tires, I found a deal in Walmart next to them, they first refused to do so, but the service manager said: "I will honor the terms!". BUT at the end they got $110 more for OIL disposing!!!! I even talked to the main toyota service manager online, they said they cannot do anything. Such disgrace to the Japanese's car maker who are famous for being sooo good. I would recommend to all my friends and fellow citizen, be careful regarding the services that you will receive at this center. PLEASE check the price with other people or dealers before you get there, otherwise they will charge you very very very HIGH. If you can go to another dealer, definitely do that. This my honest and respectful comments regarding #service at this center and #TOYOTA dealership.

To summarize it all, I bought my Toyota Highlander in May 2014. In May 2015 Toyota could not fix nor locate the leak in my car the first nor the second time I brought it in. They just gave me a temporary fix and told me to come back when the problem occurred again to they can fix it. Well, I'm back, In June 2017 with the problem, but no one is claiming responsibility to fix it. Despite my warranty running out, the leak was not my fault nor causing since the car literally came with it when we bought it. Toyota told us to come back when the a/c stops working again so they can fix it. But lo and behold, here Toyota is trying to scam me out of approximately $480 (it was $180 at first, but they definitely misquoted me) out of my pocket expenses to fix a leak that THEY should have fixed a long time ago. Toyota, please take responsibility and fix it. I should not be paying for this service, instead Toyota should because Toyota said that they will fix it back in May 2015. The promises that Toyota states, does not match their future words nor actions, and therefore is a false promise. I bought and own 3 Toyota vehicles in the last 8 years for my family. Every time a problem arises and we bring a car in, we are faced with such animosity and disrespect from the Toyota Service employees EVERY TIME. Not to mention their poor, poor, poor time management (I would bring in my car early at 7:30AM and would literally not hear about it back until 8PM, meanwhile my calls will never reach the service advisor in charge of my car cause they ignore my calls). It's ridiculous that this Toyota is 3 minutes from my house, but I would have to drive to other Toyota's 40 minutes away from my house to get a slight degree of better service. The poor principle that Toyota Motors displays ultimately dictates that Toyota will no longer be of my support, because I will no longer support Toyota and their poor customer service and lies.

Went to get a car but left with dream car. The sales rep Jhoanna took care of me. The only thing is the guy who handled the interest rate need to learn a bit on customer relations. Other than that one person everyone was awesome!

Got my brakes redone, and when I got home I noticed 2 of my lug nuts where missing. Checked the other lug nuts on my truck and almost have of them where not tight enough. When I can use my tire iron that's in my truck to tighten my the lug nuts, you know that is unacceptable.

Thomas was my service representative and he was very professional. He set me up with a loaner but had my car back the same day! Very impressed!

MJ and the Autonation staff were very professional, reasonable, and a pleasure to work with.

I don't like it as my experience in their warranty and service not covered as it should be with leading car company as Toyota it is lame even for non leading company I'm disappointed with Toyota.

Excellent!! Service with a smile. Advisor was knowledgeable, informative and very courteous!! Great dealership!

Excellent purchasing experience on a new car 2017.

Usually I have to wait a long time to get service there aren't that many seats to wait and the carwash is never working.

very good service.waiting time was not badat all. Service writer was very efficient and helpful.

I went to see a car which was advertised. PThe agent was very helpful but the car was not clean. There was a live spider inside the car and some spider webs outside.

The worst financial guy I've ever deal with so rude and don't take a NO from customer. It was late at night I was tired and family's came with me tired too . I kept telling him NO I don't want any protection plan . And he got mad and rude. Terrible!

Thomas Adil – was there when we need him. I want to thank him for going beyond giving us good customer service. Great job

We just bought our 2nd car within 2 years from this dealership. We actually drove almost 8 hours there and 8 back for both vehicles. Wonderful customer service. Kenneth and his team were very fast and so nice. We actually did deals over the phone and when we arrived almost everything was ready. The business structure was very clean and a good atmosphere. The part the won me was customer service and price. I could've bought the same vehicle a hour away but the sales dept there was awful there. So we loaded our kids up and drive once again to this very friendly place. Keep what you are doing and we will drive in the future for more. Thanks Kenneth and we hope you stay there. My husband enjoyed talking with you . Our first car we paid cash and never any problems with vehicle. It was a certified 2013 Prius Persona , a hard find .We just got a 2017 RAV4 Hybrid and love it . Kennth went into details on new futures and how to use them . Thanks again and hope to see you again in a couple more years :) freedom and family

HORRIBLE! Called before going to verify the SUV was available since it was more than an hour drive. The salesman was great and had the certified preowned waiting at the door upon arrival. We drove the car and it had a vibration over 60mph. Went back to dealer. Realized it had 1 new tire and three worn tires on a Toyota Certified preowned . After a belittling by the Director of Sales for questioning their CPO, we left. Purchased the same car at Hertz, same day, $4K less and was a great no hassle buying experience. Plus they fixed everything that we brought to their attention with no questions asked. DONT BOTHER WITH AUTONATION TOYOTA!!!!!

I had 9:30 am oil change appointment. The service advise Jose C. was not cooperative, from the beginning for some reason. I guess, it is possible that I have declined few additional service he suggested. That's nothing but he wanted to renew wiper blades for $38. (I renewed the blades for $12 myself after this oil change). After 1H 10M waiting I wanted to know when my car will be ready. Jose said that he don't know when the mechanic will complete the work. It surprised me that the adviser didn't know the status. I requested him to find the readiness of my car and advise. After 15 minutes I asked Jose, the Service Adviser to tell me "when the car will be ready after oil change" ? I got the same answer, he will tell me whenever it is ready. I told him that no worries, I can do your work so please relax. I talk to the Manager on duty n found out that my car oil change was completed sometimes back n ready. It was parked at first parking lot in between some other cars. I told the manager prepaid car service should take only 15 minutes. They always keep 1 to 2 hours. This dealer service sucks.

Kevin was as friendly, helpful, and knowledgeable as can be and we had a nice visit, too. He looked after my car and I appreciate his help. Thank you, Kevin.

Excellent and fast service, Mr. Thomas was excellent.

As usual when I was towed into AutoNation in my Toyota Prius I had no idea why my car wouldn't start. In a very short period of time my service person had the problem identified and offered me choices for the fix. Once I made my choice the repairs were made and I was on my way with less than 2 hours at the shop. Thanks again AutoNation.

My 2 yr maintenance check went well, courteous and fast service. My only complaint was that after I left they emailed a receipt to my daughter-in-law's email instead of mine. I called and asked them to tell me what email address they had on file for me it was my son's email address! They were apologetic, but could not explain how this happened. Accounts are through phone numbers not names so this shouldn't have happened.

I was sold a vehicle that they didn't have the title for, had to give it back after a month of driving it.

Poor customer service

Didnt make an appoinment,but walked in and received a complete service in less than an hour.

the experience at Toyota was a great experience and I would keep going back

I purchased a 2015 4 Runner Limited, needed side board. Annie service rep was very helpful. Friendly and courteous, very helpful. Then I needed my license plates put on and another minor ck up again Annie to rescue. I like this place so far

They do a great job here servicing my vehicle!! The services dept and advisors are very friendly and helpful even if you aren't their scheduled customer as are the guys on the drive, always helpful in letting your service advisor know you've arrived. There are busier times than others but comfortable waiting areas and free coffee plus a lot of new cars on the showroom floor makes the wait Ok!!� Usually only wait 30 min to an hour depending on the service, but you have the option to leave and come back, which I recommend during the busiest day time hours� Love my advisor Chris Briere and the whole service group here!! �

Service was great. I got such good customer service. Thank u!

the service man that checked me in ( Mathew burreron) was very helpful but as far as the actual repair to my Toyota Tacoma it drug on way too long for a 30 min job, maybe because it was a recall item they were changing and I was not paying for. when setting up the appointment they told me it would be 1 1/2 hrs so I dicided to wait and 3 1/2 hrs later it was ready after I complained. I will not bring my truck back to this place nor would I recommend it

I was very displeased, my appointment was at 11:30 and I arrived early at 11:00 and I had to wait until after 2:00 pm for my vehicle to get an oil change and vehicle inspection. I was told it would be ready in an hour but it didn't happen. There is no reason for it to took that long especially when I was told that they had delays due to walk in and having to take them ahead of me and I had a scheduled appointment and was there 30 minutes early. Very displeased why make an appointment and arrived ahead of time for walk ins to be accepted ahead of me.

Ryan was a pleasure to work with. Wish dealership would have done better job in preparing the vehicle for viewing and driving prior to initial visit.

jose was very personable and took care of my carrepair needs.

I took my car in for a routine maintenance and Jose was my advisor. I had a good experience, as always when I come here. The only thing I will be "picky" about is the wait, but that's because I have little to no patience, plus it was hot. It's always really busy here on weekends. This is the only Toyota dealership I go to in the city. They always take care of my family & I when we come here.

Great dealership and great people. Mike Smith found a vehicle I requested with all options and qoted he price via email. He took his time to tell about our new vehicle. I paid what he quoted me. Thanks Mike.

Not so nice on servis only a girl asked me if i was all ready taking care of but like minutes before i left.... Big place but a little disappointed...

Service Center in and out in 1hour thanks Thomas oil change free all points inspections good.

My service tech was awesome ! Matthew Bergeron was very professional and very timely with getting my vehicle in and out.

The staff was extremely friendly, informative, patient and kind. I got a great deal on my new vehicle and will be referring family and friends to this dealer

Me gustaría ke mejorarán su Servisio al cliente

I went into Autonation Toyota to purchase a truck. Levi Diaz helped me out in making my decision and gave me plenty of options to chose from. The experience with him was amazing! He even went out of his way to come in on his day off to make sure my vehicle was clean and ready to go. However, I had a horrible experience with the finance manager! I felt as if I was being forced to purchase warranty for the truck even though i didn't want it. After declining the warranty several times, I felt like his attitude changed from being polite to basically being kicked out of there. The following day I had to go back in to take my loan documents for the purchase of the truck, I sat down in front of his office and waved at him so he knew I was next in line. After 45 minutes passed 2 other customer's arrived which were also waiting for him, when he finished with his previous client, he came out and grabbed one of the other customer's and ignored me. So I waited patiently for another 20 minutes. He then came out and grabbed the 2nd person and said to me that he had to take care of them first that I could go finish with any of the other guys, that I didn't have to wait for him. However, no one else was available. I just felt like he kicked me to the curve. I was not happy at all more like pissed off, so I waited about another 15 minutes and walked into someone else's office and told them what was going on. Immediately they went to go let the finance manager know what was going on. Finally the finance manger called me in and his excuse was "oh I thought you were here to return your car". Apparently it's okay to make customers wait, because theirs no money coming into autonation if they're returning their car. So we finally did the paperwok and he said I was good to go. So Levi took me to my truck and I was about to leave when Levi said "where's the tag for the truck? I need to install it so you won't get pulled over." The finance manger never gave it to me and he was no where to be found. Now Levi had to go to another financing person so they could print it out for me. It was such a horrible experience! I wouldn't recommend anyone to go to AutoNation Toyota. There should be no reason why a customer purchasing a vehicle from a dealership should go through a bad experience like that again.

This was my 17th vehicle purchase in my lifetime. I'm accustomed to sending the sales person back and forth to the floor managers, like it's some kind of 'dance' to get the numbers right. Juan come right out to the table once we picked a vehicle and shows us how he can take an extra $2600 off of the already good USAA car buying service savings of close to $3000. By all of my calculations and research, there were no further discounts available. Usually this would have taken at least 4 more trips for Juan and the sales managers. Nope. Quick and to the point. They want to earn your business. Also, our trade was a good value here as well. This was the most relaxed car buying experience I've ever had. Again, this was car purchase number 17 for me. It was so good I came back 3 days later and bought car number 18. Go see Juan Martinez! Veteran, humble, approachable, and honest.

I have purchased two Toyota Trucks from Ryan Albritton in the last 18 months and both experiences from him were exceptional. Ryan went out of his way to find and get the vehicle I wanted both times. He is very knowledgeable about the cars he sells. He took special care to make sure both vehicles were cleaned and ready and that we knew the special aspects of the vehicles before we left the lot. I will be using Ryan to buy my next vehicle and referring my friends and family to him.

We have had several vehicles serviced by Auto Nation Toyota over the years and, always leave the service dept. with a piece of mind that the vehicle was properly serviced and repairs made correctly.

The customer service at AutoNation is always outstanding. All the years that I have been coming to the dealership I have never had a problem.

Babar Samuel found us the car we wanted. He and AutoNation helped us get the deal we wanted. Love my Sienna!

Very friendly staff with personal service. Top notch facility, I would buy another car from them, and plan on using them for my service.

My car broke down, they were able to give me a loaner car until the service was completed. They always have great service

The only complaint. The service department that detailed the vehicle took hours to get it ready. We arrived around 3.30pm and did not leave till 8.30pm. Everything else went smoothly. Blanca was very helpful ,friendly and professional.

We are very happy to get new RAV4. Thank you very much!

Buen lugar para hacer compras me toco un vendedor que nos pusimos de acuerdo y realizamos trato

Called for appointment for oil change. Expected 30-40 minute wait. An hour and half later still waiting. Can get better service elsewhere.

Great customer service Chris always makes sure I'm aware of issues and what I'll need to take care of on my next visit

Very Good Service Rep. We fully discussed service items requested to be done. Test drove vehicle to observe one of the concerns. All items attended to in a professional manner.

My only complaint is that the service took a while. I went in for a flat tire and ended up being there for over 5 hours. Maybe the wait wouldn't have been so bad if there were more refreshments and more comfortable seating.

I brought my car in to get inspected. The hours that they provide this service are helpful.

Our service manager was excellent. We were pleased with our service, from the service department. Will definitely go back.

3rd time with a bad experience! Wish I wouldn't have purchased a car here... Their service department sucks! 8 hours to do an oil change? I rather pay for it and be done in 1 hour. Bought tire protection for 3k for them to say it's not covered every time I have an issue. Pathetic.

Fast service the service advisors are knowledgeable and the dealership is clean with free coffee and cookies and they also have a free wifi overall experience is great.

Jay Henderson, service manager took exceptional care of my elderly mother, who had bad sun visor on her 2010 Camry. He ordered part, waited until she could bring in at her convenience, & had it installed while she waited. If she or anyone we know needs more service and/or new vehicle, she'll go or buy there or recommend same to others.

Would definitely come back there to buy another car. Keep up the good work!

It was my first time purchasing a car. I was not properly explained any of my finances. I added a grill and fender to my purchase and still have not received either... it has been over a month. My sales manager was also very creepy and told me some very inappropriate things. I would never recommended anyone to purchase their vehicle here.

The service center is very expensive. For a oil change and a service they asked more than $200. Which I pay less than $70 in another Toyota agent for the same service and oil change

Thomas was very helpful! Thank you and I appreciate it.

I have no complaints at all. Jose Campuzano helped me right away. Answered all my questions and concern. I'll definitely go there again if I have any problems with my car.

I called on a BMW x 5, the sales person said that car had been sold. Since then they have been calling and sending e-mail on different x-5's but not what I am looking for, still looking for a x-5 with the specs I want.

Good service , everyone on there was friendly and nice , thank you ???

Great service for being my first time buying an SUV there. I got a 2017 Highlander and I love it! Jhoanna was our sales girl and she was great at assisting me until the very last moment. I highly recommend Jhoanna Becera if you are looking for someone to help you find the vehicle of your dreams. Make sure to do your research and be prepared to ask questions. I certainly recommend you have enough time because you will spend most of your day there. I went back on Monday to the service department and Mayra did an excellent job at explaining my concerns. I traveled from Edinburg, TX to shop here and I am a satisfied customer. Thanks again you all!

Friendly and knowledgeable service advisor (Matt).

Do not buy cars from this dealership! They have a tendency to switch cars.

I always have a great experience with Steve Hernandez! I have never felt so welcomed when having my vehicle serviced. Always a pleasure!

I love Thomas Idele - I always take my Prius for service to him...He is attentive and knowledgeable and has saved me me money...He has no qualms about telling me when a deal there at the dealership is not worthwhile...I trust him. I bought my car there - The salesman was ok but I find the secondary guys who keep adding stuff on to be less focused on my specific needs...by the book guys only.

Great selection of vehicles and excellent service from staff.

Our salesman was Francis Reyes. He was fantastic I contacted him thru email and he found me my dream truck. Jorge Rodriguez was our financial manager he was so attentive and got us a great deal. We had a great experience.

With the window sticker not posted, I asked the salesman the mpg on this tundra, he said 18-20. WRONG!!!! I was told the vehicle had 8 mile. WRONG!!!! Salesman asked manager to call me on the mileage issue. Nobody call me back.

Excellent sales person, Abid. Very low pressure. Explained all of the features of the car and let me make the decision. I am happy with the vehicle and I understand everything included in the purchase.

Very positive experience, professional salesman, customer service friendly and we were provided with a delicious meal. Only stopped by to look, but quickly decided it is unlikely that we will see these type of services again.

Very friendly and knowledgeable staff.... well organized... Noli kept me informed on the status of vehicle ... fast and quick service...

Service Is not good .

This is the 4th vehicle that we have purchased from Autonation Toyota. They have always gone above and beyond over other car dealerships services. Adan Rios and his support team have taken care of us and will continue to do so as we will continue to shop for our vehicles there.

The internet manager, M. Jawed was exceptional!! He was very informative, helpful, and gave us the best price for our vehicle.

On Friday, March 31, 2017, I arrived at the dealership and met with Service Advisor Jose Campuzano. Mr. Campuzano was extremely professional throughout our meeting and provided the utmost amount of customer service. Mr. Campuzano is the perfect example of respect and integrity.

Service Dept!! I took my 4runner in for service, oil change/overall inspection, new wiper blades and wash. All covered in my service plan, that I pay for....I told the guy the three items requested, they brought my car back and the clerk told me it would be "50.00+ dollars to drive out of here"....wait what??? for the wiper blades.....I told him they were covered....he then went to his computer and it took 20 minutes, so I went in to see what was going on. He was on the phone with someone giving numbers and information, then finally told the service tech to go ahead and get the blades. I asked him if there was something I needed to do...put my car back in line? He said no, they will bring out the blades...ok....so another 20 minutes....finally I see the guy putting the blades on and it took him about 1.2 minutes....now, the clerk, who had absolutely no personality since the beginning and acted as if I was putting him out, was all happy and nice to me and apologized for the wait and if I could fill out a survey giving him all 10's.....WHAT? REALLY? The only time you are nice is when you are asking ME a favor? I don't think so pal....just shows that they are not nice unless they get something in return. OH YEAH, I nodded to the clerk like yeah, ill give you a good review, then walked to my car, mind you, it has been over 1.5 hours at this point (there was no one waiting in front of me in line either). I get to my car and they didn't even wash the thing...now the clerk walks toward me knowing its not washed, and says he's sorry and he will run it through now.....Um ok, so I sat back down to wait... again...then my car came back still wet, the driver window rolled all the way down and the rear window is still a mess, I had to take napkins out of my glove compartment and wipe the crap off myself! WORST SERVICE EVER!

Service with Kevin was great, my only complaint is that when they rotated my tires the messed up one of the valves and it was leaking air. Luckily I heard it in the garage that evening and noticed it was almost flat. My husband adjust the valve and aired it back up and it's been fine, no permanent damage.

My visit to the dealers was great, simple and quick. Customers are treated with tremendous respect.

They were very patient with me... being a first time buyer and obviously young. Kenneth Stromile made my experience incredibly easy and stress free. Thank you!!!

I recently started having problems with my car so I made an appt to take my vehicle in on a Saturday. After calling several times I was finally informed MONDAY it needed work & that I would be given a loaner to accommodate me while my vehicle was being worked on. Well... I got a flat in the loaner. I called the service dept. & spoke to someone & let him know I got a flat in my loaner. The rep. reassured me I was not going to be charged for Toyota to fix the flat. He instructed me to bring in the loaner the next day & it would be taken care of. When I took the loaner in I was told by the service advisor I was being charged $230 for a NEW tire. After speaking to the service advisor thoroughly about what I was told by the guy the night before, he dropped the price from 230$ to 130$, & stated that the tire was not fixable. I still refused to pay because I was guaranteed the night before I would not be responsible for any charges. After asking to speak with the manager, Tony, he refused to see me & sent the service advisor to do his dirty work. I told the service advisor since I was going to be charged for the flat tire I wanted to take it with me. Later that day the service advisor called me back & said since the manager was trying to "work with me" I was only being charged 108$ plus tax. Before returning the loaner I went to Discount Tire & was reassured the tire was 100% fixable & the new tire they were trying to charge me 230$ for was a 94$ tire with lifetime balance/rotating/tire disposal & much more. I cant believe they try to rip people off like that, especially women. No telling how many other people believe the lies they tell customers & are forced to buy BRAND NEW tires for a loaner. So disappointed in Toyota Auto Nation customer service.

If you want to buy a Toyota, Go see Vincent. He's very nice and will help you get the car you like for a good price. He even bought us banh mi and drinks while we waited so long for the finance department. But the guy in the finance isn't as friendly or nice. Didn't feel like he like his job or even cared if we bought the car or not. oh well. But Vincent apologize for that. Thanks Vincent.

When I was looking for a new car I received great customer service and overall great service from everyone at the dealership. I would highly recommend this dealership to anyone looking for a vehicle.

Great service . Friendly Staff Quick and on time.......,,,,,,,,,,,,,,

Very bad service and No customer service. They don't have customer relations department so you cant find anyone to complain to of the deceitful parts and service managers! The business owner is not reachable as well so if you are lucky enough, stay away of those folks! I had my windshield broken. After some shopping here and there, I got a good deal for the OEM part purchased online. Before I purchase, the parts dept advised that it is heavy to pickup and it is better to install it there. They connected me to service agent called "Roy". He advised that they have contractor glass technician and that after-the-market glass would be much cheaper as it costs in total around $300 all inclusive including the glass, labor and tax and that if I get my glass it will not come with warranty. I notified him that I purchased the glass from them already and it will be ready for pickup the next day and I would like to go with the OEM since I got a good deal. He advised that in that case the glass and labor will come with warranty and it will cost me $85 installation and it will take between 1.5-2 hours. I went on Saturday and informed him that the windshield is ready at the parts dept. but he said that the glass technician don't work on weekends! I confirmed again with him that the windshield replacement is going to be $85 labor and tax as agreed before and he confirmed! On Monday the parts dept sent me weird email asking me if I have concerns or questions. I replied that I have no concerns and informed them that I will install the glass that day but I might go for the after the market. They replied that the installation will be $290! I replied that I already agreed with service dept and I have a conversation copy of that agreement! I went there and found Roy avoiding me for almost an hour and when I got ahold of him, he turned red as he lied saying he thought I was asking about the side glass. He stated that the windshield installation would be $230 and will take 4 to 5 hours! I went to the service manager only to find that service manager and part manager were behind Roy's lie! Jay the service manager pretended to be discussing with Roy and repeated Roy's lie stating it was misunderstanding of what glass ! I offered him to listen to the conversation and to send him the printed conversation with Ray but he stubbornly rejected. I'm sure anyone reading this will easily figure that those folks are deceitful and do not keep their promises. Can anyone guess that windshield installation would cost $290 or even $230! Did anyone see any windshield installation taking 4 or 5 hours! Any dealership with the service manager handling customer relations as well and without a separate customer relations is untrusted! I certainly did not get the service and got my money refunded! I'm sure they either got an offer for the glass with the undiscounted price so they decided to break their agreement and their promise with lies!

Took my 2007 Tundra for check engine light diagnostic and was thinking that it was going to cost me a couple of thousands to fix it. After the diagnostic check, to my surprise, Mr. Kevin Stringfellow (Service Adviser) informed me that the issue was under extended warranty and it was not going to cost my anything.

Buying experience was great, Kenneth Stromile was my salesman. He did a great job finding us the right vehicle with the right price.. Thank you AutoNation Toyota..

The sale man really help me out to chosen the car i want. I'm happy with my new car.

It was a great experience from the moment I bought my vehicle.

Mayra was friendly and helpful. She was nice at greet me. Thank you for her service.

Very accommodating sales and financial staff. I bought both of my vehicles there and am very pleased!

Great experience. Was my first time there and Mayra was very fast and helpful. I will be bringing my car back for any future service.

Have had nothing but great experiences at AutoNation Toyota Gulf Freeway. Sales and service is top notch!

Steven answered all of my questions & was very kind & thoughtful. My car was completed in about an hour & ran much better. Thank you!

Very please with the Customer Service, specially my agent. Very intelligent and acknowledge of everything she was saying. I was very happy with everybody at this location.

I have taken my car here three times for service. Each time was a disappointment.

We were unsure of the car that we wanted to buy. Our dealer gave us a clearer vision of what we had in mind. Good service. Straight to the point.

I really enjoyed Auto Nations. Great customer service and excellent selection of vehicles from which to choose. I was extremely satisfied with the used Toyota Tacoma that I purchased.

Mayra is the best. She explains, in language I can understand, what needs to happen. She treats me like family and my car like it is her own.

I was interested in the Toyota automobiles and really did not know what I was to expect to see and physically look at the Auto Nation - Gulf Freeway South at Almeda Genoa. So, I phone called and spoke to Ivonne Herebia, Sales Assistant. She guided me on the web site and to see what was my interest which type of car and trim level. I settled on the Toyota Corolla SE and read over the options on the car. From there she explained everything about the process and encouraged me to go to the Auto Nation Dealership and see the car. Later that day, Renier "Rey" Yero, Sales Manager called me and we discussed about the car and online quote price. He made the process very easy and understandable. I arrived at the dealership and looked at the car in detail. We then made an agreeable purchase price on the car that was very much to my satisfaction and ery happy with the deal. Appreciative of the staff there that helped me after the sale to drive out the car after approval by Auto Nation.

Took care of me right away and was very helpful snd polite.

very easy and good expirence buying my car no pressure or adds on

I spoke to Ivonne Herebia, Sales Assistant at Auto Nation - Gulf Freeway in Houston, Texas on the phone and she was very helpful in guiding me to the car description I was interested in looking at and the trim level of the Toyota Corolla and chose the SE. She then had me talk later on the phone with Renier "Rey" Yero, Sales Manager and we discussed about the options on the car and a sales price. I then got to the dealership, seen the car up close and we negotiated a great price for me to purchase and drove out with approval. What a great car buying experience!

Mr. Babar did an excellent job during the sales. I will recommend going to him if you plan to purchase a new Toyota

Mr. Babar and the finance dept. did a great job during the sales process. I recommend going through them if you want to have a great experience.

Great service and will return back again I do not like the 50 charater commit

NO THANK YOU!! This is the last time I visit this dealership. My son heard all the commotion Saturday!! Your manager using language towards an employe (helpful tip) close the DOOR next time!! My son doesn't need to see that!!

Daniel and Bryan were fantastic to work with and made it a good car buying experience. Thanks guys!!

The sale man really took time to help me to select the car I want. I'm happy with it.

I buy all my cars from here, very good experience and do all Toyota recommended services thru them. Mayra Herebia is my Service adviser, very knowledgeable, kind and fast service done on my Toyota Tundra and RAV4. I will go back to do business with them.

I was very pleased with visit. I was prepared thinking the wait would be long, but to my surprise I was in and out probably an hour and a half.

Emily, excellent customer service, I was in and out in 1 hour.

I purchased a car from here back in 2014. I thought the experience was great until NOW to find this was the worst car deal ever. Financed a car for way too much now I am upside down by an amount that is riduculus . I didn't understand the process and the sales team was not helpful in explaining. Now I am stuck paying thousands of dollars for a car that is worth nothing. I know this happens a lot but in the situation I am in, it's very extreme. I will NEVER purchase a car from them again. If you are looking do NOT purchase from them. I am now more educated on the process so when ever I pay off the car that I have I will be more prepared and won't get in a horrible situation like this. Do NOT purchase from here.

Kevin Springfellow rocks....so nice to chat with....let me know what I needed....got it done and was out! Great Customer Service that day....!

Very thorough inspection of vehicle . Very great customer service and prompt courteous service. Definately went out of their way to be accomodating ! Threw in a free car wash.

Always providing good customer service!!!! Employees are always professional!

Jorge Monzon was truly exceptional. He was courteous, knowledgeable. Explained everything about the new Highlander's features.

I went to Auto Nation last weekend in hopes of buying a new car. When my dad and I got to Auto Nation we were greeted by Rey, a very nice and helpful guy. He took us to Adan Rios, the guy who took great care of us! First, he got my information and I explained what I was looking for. He took us to the cars I was interested and took them for a test drive. I immediately fell in love with the 2017 Toyota Corolla Se. We went back inside to do the paperwork and they told me the sad news that I would get a 9% APR. That meant I wouldn't be able to purchase the car of my dreams. (That morning before we went car shopping, my dad and I went to the JSC and talked to them about getting a car loan. They said they would give me a 1.9% APR because I have great credit but we decided to check with Auto Nation) we mentioned that to Adan and he talked to his manager. His manager came back with great news and I was able to buy the car of my dreams with 0% APR. I am so thankful Adan and Auto Nation were kind to help me! I definitely recommend Auto Nation � go talk to Adan Rios, he will gladly help you find the car of your dreams!

Easily the best car buying experience I've had! This was the third car I have bought in the last 6 years, and after my experience with Gerardo and Rafael I will never purchase a car anywhere else. Both Gerardo and Rafael truly cared about getting me into the right vehicle, and they certainly are not your typical car salesmen. Not once did I feel pressured or feel like I was being sold to. My wife and I were treated with the utmost respect and courtesy, and we were able to drive off the lot with the perfect vehicle for us all thanks to the amazing customer service provided by Gerardo and Rafael. I would highly recommend this location as well as Gerardo and Rafael to anyone looking for a new or used vehicle. Thank you so much!

Excellent awesome deal i got it save lots of money

Noli Prietio did an excellent job in helping me with my 20K mile Service. He listened to my questions and took the time to discuss with me all my concerns. Thank you, Noli and keep up the great customer service!

I generally have a positive experience when I visit for maintenance or repairs om my vehicle

Recall to replace module for air bags and recover cd's in cd player. Jay the service manager was a big help. Got part ordered for recall and pulled and sent radio/cd player out to try and recover cd;s that had been stuck in player for several months. 3 days later went back in and within 2 hours recall part was replaced and radio/cd replaced and repaired. Thanks Jay

Salesman was knowledgeable and helpful. Finance manager was a different sort, tried the pressure sale of the extended warranties as well as pressure to finance through them. When asked, I will not have a good word to say about the experience

Excellent customer service and frequent updates i received from from Mr. Chris who served me.

I brought my 2015 Highlander in for its 25K Service. Everyone was friendly and the service was faster than I was expecting.

Overall had a great Experience at Autonation Toyota. If you're in the market for a new car ask for Miriam!

Went to get a used 2015 Toyota Corolla. We showed up a salesperson helped us he grabbed the keys to the car and we went to go look at it but after walking the entire lot could not find the car. He got his boss they got in another car and rode the entire lot and after 45 minutes they still could not find the car. Sales guy asked if we wanted something else I asked about a different car and he said that the idea car prices are not negotiable. I bought my Ford Explorer from AutoNation in Katy used and the price was negotiable. I've never been to a car lot where 1 they couldn't find the car I wanted and 2, the prices are not negotiable!? I'll never ho back here again. Thank God it didn't workout because I got the car I wanted with a better warranty and better price at Toyota Mac Haik!!

Terrible service department. First time I services my new vehicle the service guy thought it was more important to check his fantasy football lineup to help me. Seems like all the service reps just have a general attitude of not wanting to help. Second my vehicle was services I was never called to be notified that my vehicle was done. 4 days later I call and check only to be told my service rep is not working and to call back when he is working. When I insist on talking to someone the guy again has a general attitude of not wanting to help and tells me he can't find anything on the vehicle and that I need to wait and talk to my service rep. This service center is one of the worst ran repair centers I've ever seen

Our sales guy Israel P was very friendly. Test drove few cars. Overall good experience

I give them 3 stars because the salesperson was nice, he worked everything out to help us and the finance guys was nice. My husband and I purchased a Camry and RAV4 2015 as brand new. We both purchased the package of windshields, road assistant, internal interior service, etc. The finance guy told us if we needed a service just come to them; and when one day we accidentally spill coffee in the RAV4, our dog hair, rainy day dirt (we actually have to go to other service to get the car clean). One day I decided to go to the dealership to try the service they promise in the package; guess what they want to charge me extra for the cleaning service, they don't even lookup in the computer if my car have that service included. Today, I contact them using chat online to ask about it. The first assistant wasn't assist me at all, his name is Martin. He send me a link for service appointment and close the chat without saying anything. The second assistant was a little helpful, got my info so they can call me. Never receive a call. I hate it when my money got cheated. Really they gonna lose a business, I would not let anyone of my family to purchase a vehicle here again.

Service department here sucks! Been coming here for 3.2 years and every time it's terrible. Now that my prepaid service is up I will not be coming back.

I took my truck in for oil change Jimmy was awesome he is very nice and polite. Great service here.

The sales people are all nice. I'm not sure if it's because they kinda have to be but my experience was good. The service department is the reason i rate it so low. A lot of the service advisors are rude. They also should probably hire more service staff because it always takes about 3 hours to get my car back when I take it.

The sales person was very help full, calm and knowledgeable. He mad my expereience so smooth and easy. Thanks

Estuvimos hay pero nadie salio a ayudarnos igual solo hibamos a ver pero todo bien

Best experience I have ever had while purchasing a vehicle. I was helped by a "Gentlemen" by the name of Valente. Valente was the most transparent car salesman I have ever had the pleasure of doing business with. He went above and beyond his call of duty!

Salesman Mike knows what I need and make everything as simple as possible to meet my requirements.

Like every dealership they are good when they have to sell car and get money from customer... But they are worst when they have to give back money to customer... I m trying to contact one of sales or finance guy over phone but no one answer my phone except receptionist...she transfer the line which never picked up by any guys.... You drop email they dont even reply to emails... In reality they are most happy when you visit their facility and they keep you waiting for at least an hour unless you are there to purchase a car....

I recently purchased a 2017 Toyota Prius from Autonation Toyota and worked with a great salesperson named Valente Grimaldo. Very professional and knowledgeable about the cars I was interested in viewing, and the one I eventually chose. I love my new car!

I went to Autonation to buy my camry 2017 and got excellent service from MJ. Got a good deal than i had in mind

Made an appointment at the wrong location and they worked me in with no problems! The guy saw that I had my baby with me and said he would get me out of there as soon as he could. I was there under an hour! Been coming here for years! Always a good experience.

Workers responded quickly to my arrival and helping me with what I needed, answered all my questions and got things done quickly

I had a very good buying experience with Mr. Aziz and Mj.

I was very pleased with the service you provided, thank you Jose Campuzano.

Mr Bhatti greeted us right away and listened to us concerning our needs and price range. He immediately took us to see the RAV 4, discussing buying new vs buying used. We test drove it and he was very knowledgeable about the Toyota Company and the RAV4. He worked with us to get our perfect price. He was extremely respectful to us about our time constraints. We bought our 2017 RAV4 from him. I would definitely repeat business with Toyota and Mr Bhatti.

Excellent experience. Haven't bought a car in 10 yrs and I was pleasantly surprised.

All though I missed my oil change they were still able to fit me in before the holiday

Great service and friendly, this is where I bought my car.

The service is good, but the wait time was extremely long. 2 hours and 30 minutes for an oil change and tire rotation. I notice a lot of people waiting for service so I'm assuming that you accepted more than you can handle. I like the service from the rep. but this is my second time waiting this long. I may try it again but strike 3 and I'm out forever. Hopefully you will consider not doing more than what you can, to give customer an overall good experience.

I had a great experience at this location. The process was easy and the sales rep Yamila was so kind and patient. She ensured I saw every vehicle that I wanted and allowed me to go back and forth between cars until I felt comfortable choosing a car. She listened to my concerns regarding a down payment and monthly payments and was able to give me exactly what I needed from a budget stand point. I never once felt pressured and I actually felt like the sales rep listened and cared. This was the 3 rd dealership that I went to recently and the only one that worked with my needs. I didn't feel like I was just a sale. The other dealerships didn't work with me or my budget and only showed me cars outside of my price range. I would definitely come here in the future for my vehicle needs.

I wouldn't buy a bicycle from this dealership. I financed a car purchased from here through my credit union. The only thing the finance dept had to do was fax or email the purchase order to my credit union. That's it. Apparently this is to much for them to handle because after repeated phone calls from myself and the credit union they still failed to fax a single document. This dealership and it's management has to do better than this.

Great Service from Chris Briere.... getting back from a long trip my 4Runner was few miles overdue for a 15K service and oil change. I didnt have time to set an appointment, Chris met me in front and told me he'll take care of it. An hour later he said it was ready! Wow! Some service, this was awesome! THANKS CHRIS BRIERE! MERRY CHRISTMAS! HAPPY HOLIDAY!

Took over 2 hours for oil change and tire rotation

This is the second time I buy a Toyota vehicle from AutoNation Gulf Fwy. Vincent Nguyen is very helpful and easy to work with.

Doug was extremely patient taking all the time needed to explain all the details that I needed to know about buying my new car. He used no pressure tactics whatsoever & it made me happy I chose Auto Nation Toyota for my new 2017 Rav4.

We Bought a 2016 Highlander yesterday, service was excellent. Love the car !!

I purchased 2016 Tundra in September. Went in December 6th for the first oil change. Service Rep named Steven acted as if though I was in his way, Not friendly at all.... very, very disappointing service. Never will I recommend this dealership for sales or service

Roger L. and DeVonte' B. made this a pleasant STRESS FREE buying experience! Thanks guys!

Very friendly staffs and nice facilities even waiting for more than 1.5 hours.

Excelente, buen confor y una atención espectacular estoy seguro que con el tiempo borveria a comprar con esos di dios lo dispone saludos

This is my third car from Muhammed Jawed. Buying a car is about trust. Once you trust a sales person, process of buying become easy. Jawed knows what we want and he will direct to right product. Service dept. needs little improvement. Some people are very arrogant and unfriendly so I have to get my service for old purchases outside.

Friendly staff, Free coffee, clean building, comfy chairs in the waiting room.

Having a great service representative makes all the difference when I go in to get my car serviced. Mayra Herebia has been my rep for a few years now and she's excellent to work with! I trust her and that's a huge reason why I continue to give Autonation Toyota my business.

Great service great customer service Great service great customer service

I wouldn't even give this place a full star. Worst service ever. Its run by a pack of hyenas that don't give a damn about customers. General managers extremely disrespectful a were contantly making racist coments about every other culture and race that wasnt their's (Cuban).

The repair service is mediocre, it is not what you expected from the major dealer. I have been getting the car serviced here since bought new from them in 2011. The service has not been so consistent, sometimes the car returned dirty. There was a time that they did oil change and replaced the air filter where they broke one of the bolt on the air filter housing. The worst part was they hid it from me. Waring, buying a car from this dealer!! Make sure to check and read the paper before signing. If they promised something during the negotiation, make sure it is there. They would not give it to you once the paper is signed. The review is intended for the management to review and hopefully correct it. The rating may be higher depending on how the policy of the dealer handling the complaint.

Professional service. At time. .......................................

This is the first time ever that I have been helped by Chris Briere and honestly he was one of the most attentive persons at Toyota. He went over the maintenance of my car with the upmost detail, respect and patience.

I've been getting the work done on my car for past 3 years here. They have never done me wrong. 2 times they showed me how to do it. I've take my car to two other dealerships and they just did not provide the type of service this place does. Highly recommend.

Quick oil change and tire rotation with multi point inspection. Was provided refreshment during the wait and enjoyed small conversation with the advisor and dealers in the facility.

Rhonda is amazing!! She helped us go from our 2013 Toyota Corolla to a beautiful 2017 Toyota Rav4. She is amazing and has helped us out so much she is not just a cars sales person but more as a friend. When you come to autonation come talk to Rhonda

I have taken my 2015 Rav4 in for a few oil changes and I always get amazing service. Kevin is the BEST! He gets things done right and fast! If you can make an appointment that makes everything go smoothly.

The service rep does a great job of keeping me informed about the status of my car when the repairs require it to be there for a few days.

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Chris (service advisor) was exceptional, helpful and explained everything that was being done on my 15,000 mile service. I appreciated your helpfulness.

HORRIBLE CUSTOMER SERVICE !!!!! VERY RUDE PEOPLE!!!!! Recently went in for service and my report said they had checked all my fluids yet upon checking my brake fluid and anti freeze are beyond low.

Staff are very nice, but business is poorly managed. Twice I have scheduled service at this location. Each time I requested my tires be rotated and both times they were not. The oil change took over 2 hours each time. I will drive 20 more miles out of my way for service next time and definitely not trade with this location.

Horrible service! I had an appoint for oil change and alignment. My appoint was for 7:30 AM. I arrived early. At 9:10 a service adviser told me that they were almost done by 9:30. At 10:00, he told me that the tech was driving to test the alignment. I did not get my vehicle back until 10:55! I am OK if they just told me it was being worked on. I am NOT OK when they lied to me. It took 3:30 hours to do oil change and minor adjustment alignment? I had a conversation with the service manager. His attitude was "what the h3ll do you want me to do?!" Mr. Service Manager, I cared eough to tell you. If you don't know what to do, find something else to do! Finaly, when they brought my vehicle up, they did not remove the plastic cover or the paper floor mat. Minor stuff, but clearly these people don't care about customer servie. There are plenty of Toyota dealerships around, take your money to where people care and tell you the truth! The above post was written in August, 2016. Stupid me, today, Nov 2, 2016, I took my car in for oil change. Again, similar to my experience above, it took 2 hours. At 8:10, the service advisor told me that they parked my car in the wrong lane and that he did not know when they will get to do mine! I told him that I have to go to work and that he would bring my car around. I wasted over an hour for nothing. As I waited for my car, the Service Manager came and said that they are working on my car. As I talked with the Service Director, Jay Henderson. He agreed that it was not acceptable to wait 2 hours for an oil change. I asked what he would do anything differently. He said "it's hard to do." Another words, he couldn't careless! In fact, he recommended that I take my business somewhere else. Well, Mr. Service Director Jay Henderson, I WILL take my business somewhere else where they care about customer service. Oh, when I picked my key from the service advisor, besides asking me to sign, not even a word of acknowledgement that they screwed up or an apology! (Don't waste your time trying to contact the General Manager)

I made a 10:00 appointment for my 20,000 mile Toyota Complementary Service, which came with my Tundra. The 20,000 mile service is essentially an oil change, tire rotation, fluid top off and inspection. It generally took the other dealers that I used for the 5K, 10k, & 15k service about 1 hour to complete the service. My experience at AutoNation Toyota was less than satisfactory. I arrived at 9:30 a.m. When I came in, the Service Rep tried to up sale me with a tire balance and rotation which I considered to be very overprice - the Service Manger overheard me declining and offered the alignment a a $30 discount under what the Service Rep quoted. The service wasn't complete until 1:00 pm, which is excessive for what was performed (there was nothing done outside of the normal service). I will not be coming back.

Contact went out of his way to help me get my dashboard replaced in a quick time. And the fix looks good. Recommend that he be rewarded with a steak dinner Please do not use or share my email for any type of advertisement

They are eager to sell but POOR follow through. They make promises they either do NOT deliver on or are VERY slow to do so. Plan to miss a lot of work trying to accomplish things with them !! Grade = F.

This Dealership is the only one that properly diagnosed and repaired our 4 Runner after other mechanics and another Dealership could not. Under the wonderful guidense and professionalism of Russ Kloskin and the whole staff our experience was remarkable and enjoyable. We fully recommend this Dealership for all your Toyota needs. They will have all our business in the future.

We went to AutoNation to buy Limited PLY V6 2016 and had an excellent buying experience at the dealership with Vincent Nguyen. He has been very helpful to find the right one and color. Thank you Vincent Nguyen.

I took my 2006 Toyota in for overdue service and felt very confident that Thomas Idle saw that my care was taken care of

My experience has been nothing short of spectacular. Jose Campuzano is truly one of the best people. Working with him is a good experience to say the least.

AWEFUL costumer service! I made a 7am appt for a State inspection. I was told it will only take about 30 mins. I sat there for a good hour before I went to talk to the service technician. He checked on "his guy" then comes and tells me that this guy isn't there yet! There's a visible sing out front that says STATE INSPECTIONS from 8-5 M-F different hours on Saturday . I told him that when I called I asked what's the earliest and they offered me 7 am. Why would they offer such and early appt when there's no one there to provide the service. Besides, he didn't come to notify me the guy wasn't there. He just left me sitting!! If I hadn't gone to check I would still be waiting. I have try to give them my business because they are conveniently located but after this NO more! I lost 2 hours of my life for nothing!

Kevin Stringfellow has been my service rep for my wife and I. We have 2 Toyota 4 runners and a Toyota Tundra for my son. He always does a great job and is very knowledgeable and professional. I always give him a heads up when I'm coming in and he handles the rest.

Great service !!!! .They help u a lot !! They really care about their clients , what they need�� ... I just bought a Camry 2017!! ... they work REALLY hard to get you the deal you need !! I really recommend Mr Juan Carlos Martinez as a sales associate HE IS AWESOME TAKING CARE OF HIS CLIENTS!! and Mr Devonte Brown He is AWESOME IN FINANCIAL SERVICES!!!! I am a very very happy costumer !! Thank u Mr Martinez and Mrs Brown for making the best you can helping us getting a great car ����� !! GOD BLESS YOU !!�����

I need someone a manager preferably to contact me. Ive had zero luck trying to get someone on the phone concerning my warranty and gap cancellation check which has now been several weeks since i submitted. Im out of state working and if i have to make a trip to Houston for this reason i will make more of a scene then youll want. This is ridiculous to not get any answers or call backs. We both know this is money coming out of your pockets and thats why its delayed. I need whats owed to me asap

El vendedor el Sr. Miguel Velasquez, fue muy amable y paciente para explicar cada una de nuestras dudas, en el momento que hicimos la compra de nuestro automóvil para mi y mi familia fue una muy buena experiencia. Gracias

We had a great experience at the dealership. We purchased the vehicle. It's amazing how the representative is in constant contact until the deal is sealed. They agreed to one last small thing that would have made us COMPLETELY satisfied, but now they make excuses. I'll just say to the next customer, get everything you want before you sign the last form.

This is by far one of the best dealerships I've been to. My wife and I bought a new Camry and our sales person was not pushy, but was friendly and knowledgeable about the vehicle. I will definitely be a return customer!

It took over a month to get the required parts to the dealership, no fault of theirs as far as I know. After a serious miscommunication after dropping the vehicle at the dealership (9am) on a Saturday and no work being by done (5pm), I had to have the service manager called after hours to pull my car out so I could get it back as I had no rental. The car was finally taken back in on Tuesday and I was given a courtesy car till repairs were completed on Thursday. After getting the car back I noticed that one of the mounting grommets for the inside door panel was not reinstalled and I am awaiting words back still on how this can be fixed/resolved. Three star rating in my opinion is average.

My Toyota Highlander has been in the shop there for nearly 2 months. The work done on it was extensive and all warranty. A guy by the name of Russ Kloskin took care of everything from start to finish. What a wonderful experience it was. Russ deserves a bonus from Toyota.

I am loving my new 2016 Toyota 4-Runner but my Service Advisor took that love to a whole new level. I have never felt more confident that I made the right decision in choosing Auto Nation Toyota as my service provider. Russ met me at my car, provided excellent information and friendly customer service. His follow through and level of commitment to giving each customer he encounters his very best is refreshing and inspiring. Thank you, Russ! See you at 5,000 miles!

Diagnostic effort took a couple days, seems the tech was baffled for a bit. When was told it was the ECM, was provided two options $2k for new or $750 for 30-day warranty part. Manager refused to install my autozone purchased part with a 1-yr warranty. I in turn paid the diagnostic fee and towed my vehicle away. Found a salvaged ECM, installed and still same no start condition. Left message for mechanic tech to call me, wanted to know what made him think ECM was bad. Never heard back. Guess this is what happens when you interject service consultants and managers. More cost and poorer customer service.

Jose made the first car check up/oil change i had amazing!

Always are nice and helpful! I would highly suggest this dealership.

I bought a Toyota Camry at Autonation Toyota Scion Gulf Freeway. I'm very thankful Vicent Nguyen. He helped me buy the best car and I am very satisfied with the help of his.

Kevin Stringfellow was great as always, nothing wrong, just regular service, got my questions answered and reassurance all was well. The young man (Can't remember his name, sorry)also checked for glass chips, found some I hadn't noticed yet, got them fixed while I was there. Painless, had some decent coffee, read a book and wiled away the time. Excellent!

Thomas Idele has been my wife and I's service advisor ever since I have brought my 2006 Toyota Tacoma and my wife's 2008 Toyota Corolla into AutoNation Toyota to get serviced. Not once have I ever been displeased with how my service has turned out from Thomas. Thomas is a very honest person and isn't try to recommend services that aren't needed. Thomas was very diligent on getting any recalls taken care of for either of our vehicles. Overall, Thomas takes cares of his customers because he values their business. Because of Thomas, AutoNation Toyota will continue to get my business. Thank you Thomas for all that you do!

I bought my 4Runner at AutoNation about 3 years ago. I had a good buying experience, but what I am really impressed with is their service department. Every time I have made an appointment, they are super fast and friendly. My favorite service advisors are Jimmy Nguyen & Chris Briere. Both have been extremely helpful and kind when I have come in. Thank you for making my visits pleasant.

This has got to be the worst experience I have had shopping for a vehicle. Me, my wife, my mother-in-law, and my newborn son show up at this location with the mindset of just shopping for a vehicle. so they set us up with a salesman named Abid and all was well in the beginning, he showed us the vehicles that we wanted and let us test drive them and then we talked about trade-ins and wanted to see what kind of trade-in we could get with our vehicle and this is where everything turned South. As they took our keys to go do an appraisal Mr. Abid showed us other vehicles asking us questions like what are we wanting in a vehicle. then he asked "so what really brought yall here today? and I said well we are just interested in looking around and seeing what our options are. and then he asked (problem #1)so yall are here to buy a vehicle or are you wasting my time? thats where his attitude started to shine. we walked back in to sit and talk some more and wait for the keys to our vehicle ( mind you it has already been an hour since they have had our keys) my son wakes up and is now hungry and go figure his food is in the car, so I asked if i could have my keys to go get it (problem #2) he tried to distract us by talking about buyying a vehicle today "lets give me one minute, what would I have to do to get you this car today," I just want my keys so I can feed my son. Finally got my keys and I come back and whats this?? (problem #3) my wife is talking to a new salesman, the other one had a family emergency and they handed us over to a new rep. who was all up into "hard selling" which is completely annoying! (problem #4) as soon as I sat down from comming back from my car with my sons food sat everything down on his desk and they took my keys from me again (mind you the appraisal is already done, so why did they need my keys again) and this guy was asking me what can I do to get you in this car today. I told him I would like to see what my options are so I can crunch numbers so that I can make a decision. (problem #5) He finally shows us our options after 4 hours of cornered hard selling tactics. and the offer was so stupid, they were gonna give us almost nothing for my vehicle (steal) and gave us the worst APR 14.99% (cutthroat) and the monthly rate was just stupid. ( I know my credit score and its very good), they told me it was the best deal of the day, you have got to be kidding me, I called my bank after seeing those numbers they told me they could do it for 3.8% APR and half the monthly rate. so they were out to steal my money and I know that cuz finally when I said that I am ready to leave he said oh no wait my manager said to let you have the employee discount and gave me a whole new rate. they raised my trade in value (to where it should have been according to bluebook) they lowered the APR % to what my bank offered and the monthly rate to nothing, plus a rebate on the vehicle. I actually like the deal (wasnt even interested in buying that day just was interested in looking for a vehicle to hopefully purchase within the next couple of weeks) so I said I liked the deal and he got very happy and we started to fill out a little bit of paper work and (problem #6) so we require "x amount" of down payment that was extremely outrageous that we didnt even agree upon so I asked where the hell did this number come from.... "well for me to give you this amazing deal we would need t o acquire this payment...." (problem #7 and biggesst problem) 8 hours now and they still have my keys and asked to have them back so we could go home and they almost refuse to give it back to me it took literally 30 min to get my keys back which they had no business having at this point. they were holding me and my family hostage. I will not in my life come back to this place and hope no one has to experience what I had to go through, i would advise you go to another toyota location and avoid this place like the plague. they need to incorperate a better quality system in customer service and not hold them hostage

I would like to say that my experience at Auto Nation Toyota was AMAZING!!!! AND that if you need to buy a car, please request help from LASZLO KONCSEK. YOU WON’T REGRET IT. Laszlo was INCREDIBLE in assisting me to buy my daughter’s fist car. I did not feel pressured at all and he made my experience very pleasant. He worked with me at my own pace and helped me to obtain a fair price for this vehicle. Also, Laszlo went the extra mile when he explained certain car fixtures to my daughter making her feel comfortable and at ease while she was preparing to drive her first car! Thank you Laszlo, you are kind and a gentleman. I definitely will refer you to my friends and acquaintances.

Great service from Jose and Kevin always. Every time I go they always tend to go the extra mile to make sure that I leave a happy customer.

We went to AutoNation to buy 4Runner 2016 and had an excellent buying experience at the dealership with Scott Savage. He has been very helpful to find the right 4runner and color. We had picked 4Runner Limited red color and it was no where to found except it was coming to the port on a certain day. He had asked the inventory manager to capture the car for us and followed every step to get the car for us. He and Roger has gone through the details on explaining the details exterior and interior of the car. Roger has volunteered to drive all the way to get the down payment so I don't have to do drive to the dealership two time one for giving the down payment and other is to get the window tint. I would recommend Scott Savage to all my friends to be salesman at AutoNation.

Went in fior my regular maint... Jose Campusano is a very nice young man that helped me out immediately very courteous and friendly. I was very pleased and happy how fast I was out of there. He always had a nice smile when talking to him that's a plus in such a young man. Thanks so much Jose hope to have you help me on my next visit if needed. Super great! �

It was a great experience... I just got a new Rav4 it is super.... I love it.... the service is great they had a great coworkers in there, they are very nice... thank you Toyota

i went to get my car service and a loner car so that i can make it to work on time. ALEXIS REED was mad that i was on the list for a loner car for the reasons i was getting my car serviced. She was very rude and talk to me from the waiting tables. She took her time to make me wait longer for the car. She then asked me was i ready like she had been waiting on me all morning. When i told her i was just going to wait for me car and can i have my id and debit card back she kinda handed them to me really nasty. when i let her know i didn't like the way i was treated she didn't care at all so i had to tell her a thing or two. It's sad because i go there often but i will not be returning!

Chris Briere at the seevice dept was so helpful he is dedicated to his job and give a customer like me a satisfaction to solve the issue,well done to u sir,im happy for ur service

Great car, really enjoy all Toyota cars and trucks!!

Valente made the whole process of buying a vehicle enjoyable. Normally I despise sitting in a showroom. Wife and I bought a Traverse from Valente and we were only there 3 hours from start to finish. Thanks!

LOVED THE WHOLE CAR-BUYING EXPERIENCE! Highly recommend salesman, Mike Smith!

We have purchased 3 vehicles from here over a period of 6 years, never had an issue. Not a single one. When I recently took my wife's most recent purchase to get our free oil change we got as part of buying a new car from them I was told it was too late in the evening to have one with no appointment. I checked the website, looked around the dealership, and found the hours for the service center were until 7 pm. I had arrived at 5:45 , so I was well within the operating hours. I was told although it was not listed on the website, or posted anywhere in the dealership, they did not take walk ins for oil changes past 5. I inquired for a few minutes before finally getting the attendant to admit they were refusing me service. If this is indeed the policy, it needs to be posted clearly in the service center, in the dealership, or even as an asterisk on the website. In all my research, all I can find is an open and close time for the service center.

The team is great. They go far and beyond to provide the best possible service they can give from making sure everything explained to me was understood to washing my car. Best decision made when it came to purchasing a car with you guys! ��

Had a great experience buying my first new vehicle! Thanks to Carlos and Gerardo for all of your help!