Rachel was excellent in assisting us with our purchase of a new RAV4. Taha in the finance department was also very helpful. After we took the new car home we realized that we should have taken the license plate of our trade in car (New Mexico rules, we didn't know!) and they FedExed it to us right away.

My experience with AutoNation Toyota Gulf Freeway was horrendous. I made an appointment at a time when they were available, but was passed around from employee to employee like a volley ball. When I finally receive service, the finance office made several mistakes on the application multiple time, due to their lack of professionalism. Instead, they financial employee was texting on their phone throughout the entire process. This caused several errors and a delay in time. I would NOT recommend this AutoNation to anyone.

My car was so dirty when I picked up. My repair cost about 5 thousand but no car wash. 😕 I had service before in California and Las Vegas they all provided free car wash. 🚗

Car buying made easy

Deceptive business practices. Dealership lists prices of a vehicle online and has no intention of honoring it. Y'all see that 'AutoNation' discount on their website?? You won't get it... What a scam! Not to mention a new tactic they tried to pull I've never seen before. Salesman remove the floormats from the car says they no longer come standard with Toyota and you have to pay extra to get them. Wouldn't have been as big an issue except when we test drove it there was floormats.

Super friendly staff

Paloma was an awesome customer service rep during the entire time when my vehicle was in service! She also worked with me on a loaner so that I could get around while my vehicle was in service (it required time to repair). A genius person who showed complete understanding of service and concern! Thank you!!!!!

My service person was very professional and helpful.

Exelente

WORK WITH PRATIK. I recently bought a new Corolla, and Pratik made my first experience with a dealership comfortable. He was transparent, patient, and he wasn't pushy. I compared pricing with other dealerships, so I know that he was being fair. His communication was clear, and I was in and out in 3 hours.

Good service

It was a great experience to shop at Auto Nation. Mike and MJ was outstanding with their service. Financing take little time and it is always good to have patience when shopping or buying a car. Good job Mike and MJ

The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.

They are friendly and take care of everything!

Good customer service and pronto service.

Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)

Unfriendly customer service representative waste my trip and time just dispointment

Francisco and Mario were great.

Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!

Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.

Alex Melgar muy amable.

Good Quick Service. I showed up about 10 Minutes early for my appointment. They told me it would be about an Hour and a Half even though I had an appointment. In about 50 minutes I was done and ready to go.

Came in to browse, but left with a brand new car! Shakeel did a great job making sure we were taken care of.

I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative

Whole process was like a breeze! Good salesmanship and financing personnel.

The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.

Excellent customer services.

Well if you are new to getting work done at a dealership, just know that you will be there longer than a small tire and lube shop. Minimum 2 hours. Most likely you wouldn’t be getting genuine Toyota parts somewhere else or it being covered under warranty either. So make it the best time by bringing something to pass the time with. Also, check to see if your tire caps are all on. Advisors change a lot too, so don’t expect a life-long or car-life long contact. Bring your own coffee if you like it strong. They do have lipton tea bags, hot water, and cups available gratis. A tv set on the news if you want to work on anxiety while waiting. I love my Toyota!

Luis Trivino gave exceptional service.

Noli Prieto was very efficient to hook-me up & delivered a timely scheduled service. The work was carried out timely & professionally in good order. Thank you!

From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.

Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.

2010 Camry had TMPS sensor indicator was lit. On first visit a tire sensor was replaced. On second visit I was told that the battery might have been weak of replacement part. On third visit, another ire sensor was replace. Of course, the repair cost doubled. My time spent on this problem and additional cost did not meet my expectation

i rarely post a review on any businesses, but this time i need to express my frustration and unpleasure. My cousins drove 6 hours to buy a car here. He made appointment with sale manager for test drive , He and me and other 2 cousins came together for it. We came in early a little bit, so we need to wait for manager. While we were waiting, suddenly an asian sale man approached us and didnt even introduce himself and he offer a fist bumps to me , i hesitated to accept it because i think i dont even know him, who is he or did he recognize the wrong friend?so i asked who are you? and then he didnt even introduce him again, he just said " you dont know me but im the one will assist you" . How unprofesional it is!. But its ok , it doesnt bother me that much. After that , he took us to see the car , but first words right after we arrived at the car , the asian sale man told us, autonation no haggle and told us bla bla about alot of asian came here and bargain the price. And then he didnt even offer us to test drive it or open the car for us to see the interior of the car, the attitude he gave us like we wont buy that car because autonation no haggle the price. That is really cocky attitude though, we feel like that is kinda stereotype right there, . Yes , me and cousins we all asian but , not all asian do the same , dont judge people on the race or color. I hate to play racial card game , but actually it really frustrated. Next, we left and no interesting to come back to buy that car even my cousin really like it. We think not all of your sale men will be the same . Hence, we try our luck with the hope that we will see a nicer sale man to help us bring that car home next day . Fortunately, our lucky lady smiled , one of your sale person was very nice and greeted us at the door and was very professional and helpful ( i dont know his name because i just go with cousin and my cousin did the paper work , i didnt pay attention much. But that guy is an Indian guy). I dont mean to call out his ethnicity but that is all i still remember about that nice guy. Finally , we bought the car and thanks to that " nice guy" .

I don't appreciate my daughter being called back because they made a mistake on her interest rate, the finance guy tried bullying her into signing and made her feel like she was wasting his time by asking questions. This was her first car buying experience and I'm not happy that they made her feel this way! It's NOT OK to intimidate young adults, your finance team made a mistake...TOO BAD! Sales guy was nice and professional.

I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.

Please do not waste your time here. Terrible service.

I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.

When I bought my Rav4 in 2015, I also purchase the Vehicle Protection Plan so all of my maintenance has been done at Autonation. There was one service guy that I used for several years and he was great - however he's not there anymore, so I always get someone new. I always ask before I check out how many more oil changes that I have and I knew that I only had one more after my last visit. Since I haven't been driving much due to lockdown, it took me a while to get to the 102,000 miles that they suggested I get my next service. I decided to go in early and get it done since my car has been sitting. I also no longer live in the area and drive from the Woodlands only because I still have the plan. When I get there Saturday, I'm told by Paloma that my plan expired at 100,000 miles. Had I been told prior to this (I also put it down that I have the Protection Plan when I make my appointment) I would not have gone to Autonation. Since I was already there, I got the work done and most of the additional suggestions that they offered. Amazingly it didn't take all day, which it usually does. Then I find a part in my cupholder when I got home and think that I have figured out it is the antenna that they must have taken off when they washed it. Glad my Protection Plan is up and I will not have to return to Autonation.

Fui con mi hijo a cotizar un carro usado ,nos atendió un señor no se si se llamaba Carlos ,estaba haciendo amable luego ,solo se paró del asiento y se fue ,no dijo disculpa voy a atender a otro cliente ,fue poco profesional ,después llegó otro ,y ese fue peor no le intereso buscar ningún carro para nosotros desde que le dije que lo compraría al contado cash ,dijo que solo de 18,000 habían 🤷 bueno salí ,no regreso más 😡no lo recomiendo

Excellent and honest dealership! Pratik was amazing and was very knowledgeable of all the products and services the vehicles have to offer. I am a very picky person and indecisive as well. He had a lot of patience and was willing to work to get all my wants into my dream car! He also managed to keep me within my price range! What more could I have asked for?! I really couldn’t have asked for a better salesman! Keep up the amazing work!

Hi my name is zee last week I buy Toyota Tacoma from them they give me good price and they r very professional and nice . After the deal is close they give me free car mates and I think it’s worth 300 to 400 hundred dollar . And specially Muhammad Javed is best .

Great knowledge. Ordered a part for my sons car! Very grateful⭐⭐⭐⭐⭐

Excellent on all services, Called to make appointment, I arrived early I don't like to be late. My Service Manager explained everything to me, Thank you so much, I'll be back!!

I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.

Pratik was excellent in helping us find what we were looking for. The process was simple and I was able to get my vehicle a day after getting in contact with him. Definitely recommend him and his team at Autonation!

Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true

I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.

Great except the cashier was not wearing a face covering

The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet

Waiting time for an oil change is extremely too long with appointment.. poor service

Special thanks to Hector Rivas for his help and advice.

The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.

We experienced the smoothest purchase process with Terrance as our car salesman. I came in that morning knowing I wanted a Toyota - Terrance explained all the bells and whistles on the 2021 RAV4 to my husband who was passenger, while I took my future car on a test drive! The kids love it, my husband loves it, but most importantly, I LOVE IT! This vehicle is our THIRD purchase from Auto Nation Gulf Freeway within 15yrs!

Watch out for a salesman name Clarence Hill, he stated that I had remote start on the 2021 tundra sr5 so I can a choice between clear protection on the hood or remote start, took his word and after the fact I’m trying to set up the remote start with another salesman named mark, the tundra was not capable of remote start. So bummed out if I knew that I would of push for a tundra with remote start, I got,got. Never coming back for another vehicle purchase.

My experience buying my car was great! But for Service on vehicle was not pleasant. I pulled up without an appointment and a gentleman approached me and asked me if I had a Service appointment and I stated no. So he advised me to wait here and someone would be out in a few moments. Few moments turned into like 15 mins and I just walked inside and asked who do I need to speak to about Oil Change. Rude guy who appeared to be doing nothing asked my name. I asked how long and was told just under 30 mins. I Waited 30-40 minutes and I see that my car has not even been taken back. So I ask the same guy and he now tells me 1-2 hours. So I told him nevermind I will go to another dealership tomorrow on my off day. I came to League City and my experience was excellent! I was greeted, taken care of and I was in and out. Will definitely be returning here in the future.

Amazing place with amazing customer service they helped me with everything answered any questions I had

My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!

wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?

I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....

The people here are good salespeo.

Wonderful customer service from Felipe @ the Gulf Freeway location. He expedited my car service and got me out by the promised time. I would recommend this location for all your car service needs.

I was very pleased with the service I received. Phillipe went above and beyond the call of duty to ensure my older Corolla was serviced beyond my expectations.

Our experience was very pleasant! Didn't feel any pressure, work well with us and explained everything

Always been professional and caring. Called me back after a few weeks to let me know my recall part had come in. Easy to make an appointment online. I've interacted with different staff and everyone is nice and friendly. Very happy with the experiences I've had here.

My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck

I was not happy with the visit I had few months back this time I had trouble trying to get an appointment finally on the third call I got the head man and he set up the appointment it all went well

Great experience working with Pratik. Thanks.

Great customer service.

Great enjoy the visit everyone was great I will come back

I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.

For buying a vehicle, my wife said she had a really good experience. For maintenance, service seems to be dwindling. I’ve been bringing our highlander and my tundra here for the last few years. No Issues in the last few years but more recently wait times are becoming longer and longer just to get an oil change and tire rotation. I took my truck in the other day with a scheduled appointment, in addition to the tire rotation and oil change, I needed a front alignment and balance. I Was told it would take 2 1/2 to 3 hours to complete, however, it took well over 5 hours to complete. I understand unexpected things happen but when I tried asking my service rep for updates, I was ignored up until the last 20 minutes before truck was ready. I have brought my truck in the past without an appoint to drop off for maintenance and they have done all of the above work and had the truck back to me in under 2 1/2 hours. Why schedule an appointment for maintenance if the drop offs are moving faster?

Very disappointed, went in for an oil change and alignment. Was told that my brake pads had about 1 millimeter left so I told them id change them myself. When I changed them all brake pads had well over half of life left. The alignment was horrible had to take the truckback in and they got it right the second time. The first time i took it in for service I waited 5 hours, the second time I waited 7 hours.

Was treating very poorly by customer service ,went to change a tire and someone stole my lock to the wheels ,then said there was nothing they could do left my truck for 4 hours and they didn’t do anything what a waste of time

Good experience and customer service. Somewhat slow for service advisor to check in.

Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!

Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman

These people really care. If your looking for someone to really help is Aziz, he takes his time to really help you get what you want. I’m very happy to get a brand new rav4

Always great service, thank you

Sales person Pratik, sales manager Babar and Mr. Taha from finance dept wonderful team to work with. They went above and beyond to make sure we have a smooth transaction.

The best dealership I have visited in Houston! They really do understand all your request and the sales person are very much knowledgeable about each and every feature in a car. Our experience working with this dealership was hands down the best experience. Thanks to our representative Terence!

Worst service possible. Wait hours to finish service on my car. Absolutely no knowledge of recalls on vehicles no assistance on vehicle issues.

Had great service with Minerva at service office.

Thank you Aziz and Ryan for a great car buying experience. I had looked online and went to several dealerships (Keating, Mike Calvert, Mac Haik), I’m so glad I stopped at Auto Nation Gulf Freeway, they listened to what I wanted and took me seriously. I would definitely refer my friends and family to go see Aziz and Ryan.

Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.

Mal servicio me entregaron mi troca apestosa tardaron mucho los empleados mal encargados

Vincent Nguyen was the best he helped me out so much he went above and beyond and was so nice.

I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.

Waited 3 hours to get my truck serviced . I was also told that the tires were rotated. The tires were not rotated and greasy hand prints all over my truck.

One of the worst customer treatment by service rep Nick. I handed over the car/key to one of the service rep for routine oil change. I was asked to wait till car is serviced. When I was having coffee the service rep asked me to come out on Mr Nick calling. Very arrogantly he reprimanded why I handed over the car to the Toyota service guy in uniform and didnt wait for Mr Nick. I can never tolerate someone to talk like he did. I need details of someone in the senior management to file my case. After all threatening style of Mr Nick car was serviced and key handed over.

I always get my maintenance done here. The staff is friendly and always explain to me what's going on if there is something wrong. They can also shuttle you home and back if you don't live to far away that way you don't have to wait there, which is nice. The last time I went, they were done within 2 hrs which is insane to me on a Saturday and I know they were busy. I will continue to come here!

Excellent experience.. highly recommend

Had my car serviced several times when I go up to the counter and was told the car was ready an hour ago. Thank you for the prompt notice.

I am very impressed with this dealership. They are very transparent

They barely know that they work at a toyota dealship. I have to watch YouTube videos just to learn where the back seat cup holders are.

Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.

Felipe for service is the man. He gets you in and out, makes sure everything needed for the vehicle gets done. For sales. I recently bought a truck, n the whole process was done fast n successfully, just a few things maybe the sales person or maybe me as the customer should have asked or just been told about the features of the truck n maybe been run down more about of the details. But ehhh can’t complain. Sales dude did alright n just hoping for future reference be more like Felipe in service who just plains takes care of his customers!

We have bought 7 or 8 cars at this location with Vincent Nguyen as the salesman. Vincent is extremely helpful and knowledgeable, and answers any questions we have long after the sale. Everything from beginning to end buying a car, and maintenance with the service department is made easy.

Everything Was done correctly and I'm very satisfied. Everyone was very professional at their jobs. Thank you!

Worts experience ever smh they even lost one of my rim covers when rotating the tires or they didn’t put it the way it was supposed to be and it flew away on my way back home but yeah it was terrible overall, the Ford dealership next to that one is wayyyyyy better.

Thanks to Ms. Ruin and David. Process was smooth.

Great service. Employees are quick to assist you, they explain everything that is right or wrong with your vehicle. Super professional!

Be prepared to spend more time and effort trying to purchase a vehicle than Autonation Toyota will spend trying to assist you in making that happen. After exchanging emails with a salesperson on a specific vehicle they had in stock, I submitted an offer via email (as I do not live close enough to easily make the drive) and it took 2 days to receive any kind of response to the offer. Once I was FINALLY graced with a response, they simply said no. Would not give even give me a counter offer when I requested one. Told me that I would need to drive down to the dealership to warrant a counter offer. Seems as if they couldn't be bothered with taking the time to negotiate a deal when I had already complied with their requests to not only send pictures of my trade-in, but also fill out the appraisal form they sent to me via email. If you prefer to feel like your business is wanted, appreciate timely responses, want to feel like someone is working as hard for you as you are for yourself and dont want to be pressured into have to make a long trip into a dealership just to get a fair conversation on purchasing a vehicle? Then DO NOT CONTACT AUTONATION TOYOTA GULF FREEWAY. You will be highly disappointed and made to feel less than a priority because you don't have the time to sit in their dealership to try and reach a tentative deal.

Accompanied my son car shopping. I found our sales person Ryan to be personable and very helpful. Highly recommend him and the dealership. Stay away from Bayway.

Felipe always exceeds my expectations and treats me like royalty With a level of customer service that surpasses anyone I have ever had to deal with. Thank you Felipe!!!

Mike Smith got me set up with an allocated TRD Pro Tundra that we waited for a couple of months to be built. Mike informed me of the process every step of the way and everything was smooth including my trade on my Ford truck. If you need a truck see Mike he will get you squared away. I look forward to dealing with Autonation in the future for service and future vehicles.

I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!

Mr. MJ Makes the whole buying experience fast and easy!

I have routinely taken my 2017 Rav 4 into the AutoNation Toyota service department for an oil change every 5 thousand miles. However on 3/12/21, I took the vehicle to a Kwik Kar near me. The owner came out and showed me the cap to the oil cylinder had been over tightened, and when his oil changer unscrewed the cap, it broke costing me an additional $50. Next he showed me the cylinder where the oil filter was supposed to be, except there was no filter. On on 3/19, I took the paperwork into AutoNation and met with the service manager who called the owner of Kwik Kar who verified that there was no filter and the cap had been overtightened. I asked for a refund on the oil change service and was promised a refund check would be issued and mailed to me. Needless to say, I will no longer go to AutoNation for my oil changes.

Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.

Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.

Excellent Service.

I arrived at my appointment at 9:00, they couldn’t find my service advisor for 20 minutes. Just had me sitting in my car. Once my vehicle was done, my bill came to almost $1000. They had all these extra fees and service charges and when I asked what some of the charges were no one could explain what the charge actually was. I got an alignment and it my car still drives the same way it did before I brought it in.

Provided great service and follow up. Service person was courteous.

Pricing does not reflect what is advertised on internet. I was charged $85.00 for a $ 45.00 oil change I get at my local Toyota out of the Houston area.

Purchased a vehicle on 3/11/21. Requested the purchase paperwork to be sent via email. Had to call finance department twice and send an email before finally receiving my paperwork on 3/13/21. Purchased a warranty and still haven’t received a copy of it. Have called my finance guy, left messages, emailed him again, and also attempted to reach out to other staff for assistance, but still no response from anyone. As of today, 3/18/21, I still haven’t a copy of my vehicle protection plan that I paid almost $4,000.00 for. Would NEVER recommend this place to anyone!

Felipe was very helpful and explained what my vehicle will need.

I went to this service center for open recall of my Camry. I was served by Perry Strange. He is a very generous and humble person. The entire experience was very positive and hassle free. All thanks to Mr. Strange!

I took my 2018 Toyota Camry in for a 10,000 mile maintenance checkup (it had less than 7,500 miles on the odometer). I stressed to the guy who greeted me that the brakes squealed when backing up, were okay going forward. He said it’ll be taken care of when they check the brakes. After they were done, I asked service rep. Mr. Guzman if they had fixed the squeal. He said yes. Unconvinced, I asked him if they had used copper grease. Again, yes. At this point I felt the guy just wanted to get rid of me. And guess what? The. Brakes. Still. Squeal.😡

The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.

Was not happy when I brought my Tundra in for the 30K service. I booked an appointment and was told the total cost would be $300. After discussing the cost with the service advisor I was told it would be $1,291.00. After complaining about the cost that was quoted David (service advisor) said he would bring the cost down by giving me employee pricing. I still was not happy that the lady that took my initial call to schedule the appointment did not know what she was talking about.

Brought in my car for recall. They gave me a receipt, but it did not say if the recall was fixed . My wife Frankie craft picked up the car but did not ask any questions. They listed the recall but did not say if anything was done. So if anything goes wrong , I have documentation to prove I tried to get it fixed. Poor service. I expected better from auto nation.

Alguien que le diga a los empleados que responden el teléfono que no cuelguen a los clientes sin darles soluciones. Pésimo trabajo, hasta fotos hice, de la cantidad de veces que llamado y me responden y me dejan en espera y me cuelgan después. Se nota que no están vendiendo un carro, y que el negocio no es de ustedes .

I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you

Great experience! Was able to make a same day appointment. The staff is super friendly and knowledgeable . Will definitely continue business with this location !

just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again

Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota

World class care. Sales/service/parts/finance. All great from what I've experienced.

Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.

Excellent customer service and time of service. Scotty has always been very helpful in regards with pricing and what my vehicle needs.

I am enjoying my new purchase.

Great service just need to fix the car wash machine

I got my car serviced today and Felipe was super helpful. He explained everything to me and suggested other stuff that really helped me. He told me the wait time and i was able to leave out before that. I’m super happy and I will definitely return for future service. Thank you

I took my car into AutoNation or its 15,000 miles check-up and, advisor Perry Strange provided excellent customer service. Perry went through all the details on what my ToyotaCare package covers, including a recall part. He offered AutoNations transportation shuttle service, a ride back home, and pick-up when service was complete. Including a free surprise, my car even got washed, a thank you service from AutoNation. Perry is very knowledgeable, respectful, and polite. Excellent in his work. Extremely Satisfy. Thank you, Perry and AutoNation.

It was a beautiful experience with Mr. Brown, and Ms. Nguyen

The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.

My husband and I visited this dealership today with the expectation of possibly purchasing a car. Judith was an exceptional sales person handling two deals at the same time with no lack of personal customer service. We walked in at 8:30 PM and we’re out the door with a car that was beyond our expectations for a price that we couldn’t refuse.There was no hard sale or pushy people I feel that everyone at this dealership went the extra mile today. Even the finance Person was kind and everyone seemed to have more class than most dealerships we have been to. We would highly recommend this dealership and we love our car! Thank you guys again!

Muy mal servicio al cliente. (Reparaciones y recall)

0930 Appointment for front end alinement , was finished and out the door at 1040. Drives like a new truck, friendly service writer Nolie, kept me informed of everything that was happening.

Their service and those that service you.

Todo estuvo bien

It took a little while, but I understood that they had a lot of customers in that day. I recommend going in expecting to wait a little, or take advantage of the shuttle service they have to avoid waiting.

The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).

Fast , friendly , great service will be coming back if needed

Good customer service!!!

Jose was very knowledgeable and was willing to look into any questions I had. He was professional yet friendly.

We purchased our 2020 Highlander in August and it was a smooth, effortless process. The vehicle has been in twice for routine maintenance and the service department has been great!

This was a good experience, contrary to the last time I visited here. The only reason I came back was because Felipe (service writer) is back. Last time I was here the oil change was done improperly and I ended up with (lots of) oil on my driveway and a $300 + bill from another dealership repairing the damage done. Many phone calls and letters went unanswered by AutoNation and I basically lost the $100 for the oil change and the $300 + for the repairs, but I've been told that the management team has changed and with Felipe being back I thought I'd give it another chance.

The service is really awesome and diagnostics are very accurate. Fhilipe was fantastic and took care of my car like his own car. Very happy and satisfied, I definitely recommend Autonation Toyota for Special care of your vehicle. I will surely come here again in the future for servicing and maintenance.

wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me

Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!

Made appointment for 10:00 am to drop off car for service, had to wait 30 minutes for service advisor David. He said he was real busy have to clean cars too. Went to pickup car and tried to get another service writer to close out ticket, because David was busy and was told only David can close ticket. Another 30 minutes Waiting. Will not go back to Autonation.

On January 16th I took my 2021 Tacoma under invoice 1027512 for service due to a noise coming from the engine compartment. I’m not claiming to be a mechanic but you know when something doesn’t sound right. I took the vehicle in for service and unfortunately my service advisor was Luis Guzman. He was rude with no customer service skills, incompetent, and seemed to be very annoyed to be doing his job. Actually Luis Guzman represents the complete opposite of what AutoNation Toyota Gulf Freeway claims to be: Our team consists of only the most passionate and knowledgeable individuals who are dedicated to going above and beyond in every way possible. After supposedly diagnosing my truck, it was brought to the side ready for pick up. I sat in the waiting area looking at my truck for 30 minutes thinking something else was needed or the problem was addressed and I was good to go. As I waited I decided to ask Luis if my truck was ready. He made no eye contact with me and in a very dismissive tone said I’ll let you know when your truck is ready. I gave it a few more minutes and just saw him talk and walk around. Again after half an hour of just waiting he let me know to come get my truck and they found nothing. Looking at the invoice I would like an explanation of what’s going on if anything with my truck. After all isn’t that the job description for a service advisor? As a customer who loves Toyota it’s repulsive to deal with this kind of employee who represents the company and creates such distrust of any work done. I would advise anyone looking for service to drive the extra miles to a different Toyota and if you can’t I hope you don’t get stuck with Luis Guzman.

The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.

Needed an inspection on my Armada. Franco was kind, professional and gave me an honest wait time. Inspection was done in the time frame he gave me and I was on my way. As usual, very pleased with this service department and its employees.

I bought a car 3 months ago and it was only three months old and the radiator fan was ruined, I went to the dealership to see if they could fix it for me but they said no and supposedly I had a 3 month warranty from the dealer this leaves me very disappointed in this place and now I have to pay 2300 dollars. very bad place I do not recommend.

Went for an oil change and a recall issue told me I was gonna wait for 2 hours for the service they offered to give me a ride home (shuttle) 5 hours later never called me to inform me on the status I was the one calling to get a ETA! I was told 2 times the shuttle was on its way no one picked me up I had to Uber back to the dealership! I also requested a complementary car wash my truck was not washed! I’ll stick to don McGill Toyota

Great service !

All service work done on time as promised. I kinda thought I'd get a free carwash, but that is not all that important

Oil change got me in and out with a pretty smiling face

Zulibeth was very professional and reviewed all of the repair options with me. I will definitely return for future repairs.

Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job

They took too long. They told me my recall was about an hours work but took them 3 hours long

From top to bottom the service was excellent. Treating people the way you would like to be treated,goes a long way. The staff went above and beyond expectations,and will have a life long customer! A highly recommended buying experience!

Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!

The process of buying my new 4Runner was easy and my sales rep was kind enough to deliver the vehicle to me (3 hour drive away). I would recommend without hesitation!

Hector was a big help fixing the part that was recalled in my Yaris.

Called to get a price check on a tire sensor program which doesn't take long only to get quoted 150$ for a simple scan.what a way to rip off customers. Tried to speak with a manager and didn't get anything resolved. Don't get ript of by your own dealership.

I recently purchased a new auto from this dealership and the buying experience here was made to be one of the best that I have ever experienced. The staff was friendly and attentive, the GM made me feel extremely welcomed. Thanks to MJ for all your help and thorough explanation during the process. Thanks to Auto Nation for making this one of the best car shopping experiences.

Great service, thank you Thomas!

Lleve la comioneta alas 8:30 am a checar los sensores de reversa me la entregaron alas 7:30 pm, deberían de dar un servicio más rápido si consideramos lo que ellos cobran por el mantenimiento, la señorita que me atendió le pregunté que cual es la causa de porque dejan de funcionar los sensores y no me supo contestar, me pregunto 3 veces como va pagar con tarjeta o en efectivo le dije nada mas conteste lo que le estoy preguntando le marco al mecánico y nunca le contesto

Good customer service. Very happy with the fast service

Abdul Aziz is the man. He’s very good at what he does and very helpful going through the car buying process. I highly recommend working with him if given the opportunity.

Very professional and good attitude

This was the honest and easy to work with auto dealership I have ever encountered in my 50 years of purchasing vehicles. The beat the competition by a lot and did not play games, was honest and straightforward with the answers and proposal. The finance team did a great job as well and overall the dealership far exceeded my expectations.

Excelente servicio, Arnold me explico y aclaro mis dudas, mi dealer por excelencia

Y’all are the worst dealership on the planet. Y’all had my car for over a month took y’all time didn’t fix the car the first time get the car the second time say it’s another problem i get it back with the new engine and it’s still a problem ! The trans sound like it’s grinding or something about to fall out. I wish I could give no stars I DONT RECOMMEND

This place starts out with the attempt to help the customer . Customer service is excellent, but every time I've had my car in for a repair they forget to finish the job, or forget to replace something! The last time I had tire rotation, oil change, and flat tire replaced, they left the repaired tire with no tire stem cap. The tire caps I have were special order, so I having to order a new set, because this dealership is 40 miles from where I live.

I returned with the car on saturday to have some issues resolved with it. long story short it was a wasted trip, the issues are still there and at this point i am not very happy with my choice.

Second auto I have bought at this dealership. Always professional and on top of things. I love my RAV4 and was going to get another one but they still looked the same so I got a 2017 Corolla. Love all the new safety features and definitely not like the original one years ago. Got to love a Toyota. By the way service center is excellent and with an appointment they are pretty much on time. I called on way home Friday at 5:30 am and left my car overnight for 15,000 mile check up so I could sleep in Saturday. Always works great that way!!!

We were shopping for a certified car after the winter storm. We wanted reliable, cost effective and durable. We wanted certified, used vehicle. Abdul Aziz was very caring and attentive to our needs. He explained in details how each component of the car works. We appreciated the time he gave us. We felt like we weren't being scammed.

Inquired about a car and had 3 different people email me telling me to come in that day for a test drive. Scheduled an appointment and drove all the way out there within a couple of hours, and 2 minutes before we pulled up on the lot, we were told the vehicle we were looking at was unavailable and had been for a few days. Complete disregard for our time. They did have some free food, but probably not worth the drive out there for some pasta.

The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.

Branden was awesome in helping me to get an approval and the finance manger Abid was such a blessing to talk to. The process was so easy and everything went smooth. I highly recommend them!! Thank you both for your assistance!!!!

They drop the ball on everything

I had the opportunity to get a professional and excellent service advisor by the name of David. He explained to me precisely what my vehicle needed and the exact price of the service. This type of service will continue to keep me coming back to that particular dealership. Thank you, David, and keep up the fabulous work.

Great service by Thomas! Efficient and very cordial. I give him a 10.

Went to take my car for it’s first 5,000 maintenance and was pleasantly surprised how easy it was to make an appointment and how efficient they were when I got there.

Sales Management is garbage there they will not even help you after you already bought 2 other vehicles from them . They have lost my business for good

I think they need better crew or technicians because i use to go Avin toyota but they moved and i decided to go to Autonation for check battery and backup camera calibration. They told me to calibrate camera is $800 and they will change battery and it will cost $263.They did not even diagnose what's wrong with camera. I refused to calibration for camera but i decided to go with $263 battery. When they call me for payment, they said it gonna cost $353 because its special battery. They didn't even give me the price before change. Then i decided to go with my old bettery. Then i went to Autozone they changed my bettery just for $179 dollars with 3 years warranty and camera fixed automatically because its battery issue not camera. So pay only $190 in total. No very happy with them. They just need better people.

Really bad. Second time firts time was bad ,bad this time was even worts. The only good thing was when manager got involved His name was David.. otherwise it could be terrible experience. They called me truck was ready but guess what I have to leave it again casue it was not and I was gonna have to pay even though I have insurance

I Dropped off my truck at 11:30am for a oil change, tire rotation and a tire warranty exchange it is currently 4:57 pm and im still waiting! I had them drop me off with there shuttle service only to be told that they can't pick me up because I didn't tell them I needed to be picked up said the service advisor Jose...its only common sense guys if you drop off a customer of course they gonna need to be picked up..this place needs to step up there game and not push to the back warranty work because they not getting paid!

The price for the service is high. Customer service was okay. Comparatively the price is high.

Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....

The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.

Very efficient, fair experience. Salesman (J Monzon) exceptional.

Prices are ridiculous! Have been getting oil change at a different Toyota Dealership for 5 years and have always paid the same amount of $57. Went to AutoNation Toyota and for the exact same oil change I was charged $93. Representative was nice and helpful but I will not be bringing my car to get serviced here again. Update: I called to speak with a GM the very next day and I was told I'd get a call back in 30 minutes to an hour because they were in a meeting. I've yet to get a call back.

We will always get our cars here. We have been coming to this dealership since 2011. One time back in February of 2018 my Mom wanted to trade in her older Sienna for something that had leather seats, a seat warmer, and a sun roof. A employee at the dealership named Robert helped my Mom find a perfect car she wants. We first looked at a red Toyota RAV4 in the color of red that you can start outside when you need to. But my Mom said it wasn't what she wanted. Then we found a white 2014 RAV4 limited and even though it didn't have the start from the outside feature, my Mom fell in love with it. So after doing a few stuff, we are now the owners of the RAV4. Fast forward to April, my dad's old 2000 Camry needed to be replaced as it was making these concerning clicking noises every time it accelerated. Of course Robert helped us by taking picture of a black 2014 Toyota Camry. But my dad didn't like the color black because he says it gets dirty too easily. Then while dad was at work one time, we brought a Silver 2016 Camry SE and he chose it. I absolutely love the silver because when you wash it, the water bounces right off. We still have both of the cars to this day. The RAV4 hasn't got into a accident yet but unfortunately the Camry has gotten into two accidents in April 2019 and February 2020. We do not plan to trade any of the cars in soon. We will always buy from this dealership

Service Advisor Marily Perez was very courteous and professional. She answered all my questions concerning the service as well as other products that I am considering purchasing.

I purchased a new Toyota 4runner from Auto Nation Toyota. I had checked many Toyota Dealership's inventory until I found the vehicle I wanted on the lot. I walked into the dealership and was approached by sales associate Luis Trevino. He accompanied me back out to the vehicle and answered my questions about the vehicle. I told him I would be back the next morning. Luis had a spec sheet printed out. He arranged a test drive and explained the features of the vehicle in great detail. It was obvious that he knew his product. The price negotiations was very simple and straightforward. The general manager came by and introduced himself. The price was inline with my online research and it was reached without me feeling like I was being pressured at all. This was my best car buying experience ever. Once the sales portion was completed I was escorted to the finance department. I expected this to be an endless paper signing marathon as I have experienced in the past. The finance manager Jorge Longoria was very personable and efficient. The finance paperwork was finished in a very short period of time. I was very happy with the whole experience at Auto Nation Toyota.

The service was very good. I arrived at 7:00 a.m. and was quickly greeted, reviewed service to be performed on my 4Runner then reviewed additional maintenance that will be needed soon. I waited for the service to be completed which was 1 1/2 hours. It was long for an oil change but they did wash the outside as well and it was very dirty so the time was not too bad. I worked the whole time so time quickly passed. I would recommend AutoNation Toyota for service. Derrick

I was ready to buy my first car and when I walked in Robert Mahaney literally helped me from beginning to end. He was super personable and had me and my mom laughing and enjoying ourself in a typically stressful situation. I love my car and I also loved the experience. He was legit!

Very bad services care car and attention to the customer service . ..

My wife and I purchased a TRD PRO 4Runner that had to be special ordered. Ended up being an almost 4 month process but Judith and GM Michael kept us in the loop for the whole time. They were extremely helpful and even got us a loaner to use, as we traded her car in. *Side Note: if you are debating on what car to buy for your wife or a new driver in the household, a Toyota Highlander is a TERRIFIC choice. All in all, Autonation has earned our business and hopefully continue to keep it.

Great service and the employee was a great helper.

I rally appreciate the professional service that I received at AutoNation

I went to this store to maintenance check. I met Ms. Zulibeth Jones. She is super sweet and really takes care for my car. She explained what I need to do, printed out the paper, and just was above and beyond my expectations. I definitely go back because of her work. Thank you for a wonderful service!!!

They are rude. They never help customers unless if they are new cars customers or shopping for new cars. I once scheduled an appointment for a state inspection over the phone. The secretary claimed the system was unable to send me an email confirmation. That what made me uncomfortable. I went there at the time the service man claimed there is an issue with inspection machine and he said there are many independent shops do that. But the question why did not you call me earlier and cancelled or rescheduled my appointment until the machine is fixed??. Another attitude, I once wanted to ask them about my 2008 camry regarding the transmission fluid change. They told me the specialist was not there. Asked for my call back number in order to call me second day but no one called me.

Great place.

I have been going to AutoNation for my past 3 cars. I have nothing but good things to say about their quality, service, and honesty. When I show up at a dealership I like to know I can trust the service department to provide me with the information I need to make the right decision about my vehicle. This last time I went in for an oil change and ended up with a new car! Every single individual that assisted from the service department into the sales department had integrity and great personality. I highly recommend servicing or purchasing a vehicle from AutoNation

They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.

The sales Associate and the Loan Specialist provided outstanding service!

Brian Cobham made our experience buying a RDX easy. He was a great sales person and very knowledgeable about the car. If you are looking for an Acura I highly recommend AutoNation and Brian.

This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.

Never have an issue here which is why I go here to have service done, they are always friendly and my car never has any issues.

I recently took my car in to get serviced for 2 recalls. The checking in process was quick and easy. They told me it would take them 4 hours and they only needed 3! (On a Saturday no less!) When I came to pick my car up, they gave me a complete packet of suggestions they offered for my older car. I absolutely loved that they didn’t make me sit there and pitch all the suggestions to me they just handed me the packet and sent me on my way! My rep was very nice and informative it was clear if I wanted them to go over the packet they would have. I just didn’t feel like spending my Saturday listening to a sales pitch. I just really appreciated that. They valued my time that was clear!

I always come back here for service! I have a dodge but they’re so amazing here! Avoid AutoNation BMW.

Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.

Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.

Went in for scheduled maintenance. Service tech was friendly and had me in and out in less than an hour!

Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.

They treated me fairly even though I had a Nissan and they deal with mainly Toyota.

Needed an inspection. They were very quick and had it done before I could finish a cup of coffee

Really good service. The repair took a week and the staff was very friendly.

Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.

Luis Trevino has Grt customer service.

Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!

The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!

Great service and fast! Coffee is good.

Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.

Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!

My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!

Customer service rep is nice and have a good selection of vehicles.

The purchase was done in 2014. This visit was the response to a recall to replace air bags.

Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.

The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.

I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.

Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.

Real good service ,fast, professional , friendly and informative.

Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.

I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here

Great service. Appointment is flexible. The car is even get washed this time.

Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.

I got the car i was lookin for...

Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.

compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..

The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!

I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.

I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.

Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.

I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.

I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.

I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.

Thank you Zillie was very helpful This place is very close and convenient to me.

I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.

Was very happy customer. Service was great and fast!

I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.

Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.

Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.

We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.

I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.

Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.

I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!

I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.

Good customers service!!!

went for the full engine diagnostic and David said that it would cost $229 and it would go to service if I do anything, and he came up with various problems along with the major(according to them) one i.e., axle. And when I asked for other service, he said they would not cover it except for the axle which one is $2,200. Can you believe it their OEM axle cost $2,200 along with labor fees? When I googled it we can find axle for $70-$130 in autozone. When I told him, he said it is after market and they would not do the after market. The other guy then discussed and threatened to keep my car if I don’t pay $229, which I agreed to pay for other services, they were denying. After I requested to contact manager or headquarter, he finally agreed to do other services and I ended up paying $229 and other hidden fees, $251 total for the part replacement of $30... Ridiculous service... they should be ashamed of looting their hard working customers. Never going back there and never buying another Toyota... Shame on you, Autonation and its frauds...

Great service at sales and the service department

Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.

Good service and I am completely satisfied with the service

Excellent Service Advisor kept me up on my Vehicle.

please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.

3 hours for oil change not acceptable even with appoitment

I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.

Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.

Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.

Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!

2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.

I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.

I love this dealership! Very friendly and they listen to your needs.

Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .

Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!

The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.

I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.

1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡

Omar he always help me, great service, I love it...

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!

I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck

3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway

Service department no longer has/keeps knowledgeable advisors. Such a disappointment

Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.

Shakel sold me a great used car!

Wonderful, courteous, professional and outstanding.!

Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.

Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?

courteous and professional folks. answered my questions and knew I was leaving my car in good hands,

It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership

Appointment set for 1:30 today after two weeks of trying to schedule an oil change. After no return calls I finally called the sales side and Isaiah got me my appointment. I just left - 3 hours and 45 minutes for an oil change. Completely unacceptable. Tried speaking with the service manager. He didn’t seem to care at all that I was upset. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business permanently.

Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.

Auto Nation makes the buying experience simple. Go today, drive today.

Great team combo supportive and knowledgeable

I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.

Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.

Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.

Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.

It took close to 3 hours to have the passenger's air bag replaced

Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual

My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.

I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.

I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.

It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.

Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner

I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.

Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

tienen un exelente service y nos y n tienen un exelente service y muy bien atendidas

I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care to figure it out. But they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.

Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you Felipe

On June 17, 2020, I went to have a recall repaired on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.

Your service was conducted very professionally. All questions and concerns were addressed promptly and satisfactorily. I have nothing but praise for your service department . Orlando Morales

Russ Kloskin and his team of mechanics are the best. Yesterday Russ took care of my 2011 Tacoma. New tires, new windshield, engine and transmission flush, engine cleaning, and a whole bunch of other maintenance items. I feel that I have a new truck. It is because of employees like Russ that I keep coming back. He is professional, courteous, and dependable. Thank you for taking care of my Tacoma and 4Runner Russ. Don Green

Nick did agreat job getting services done.changed timing belt.installed water Idu tvmp. Ieds06

Great service by Felipe. Explains everything, the work to be done, the work that can be postponed, and the work that must be done.

Thank you Ivan Verdei and Michael Price for your quick and professional service. Thanks for going above and beyond to get my vehicle. Love it. It is a head turner for sure.

I bought a vehicle and it has a major leak. I get all wet when is raining. There is water coming out of one of the air con vents too. I took it back to the dealership to get it fixed and they were charging me $600 to get it fixed. I also had oil in the radiator and had to also pay to get it flushed out.

Los vendedores son mentirosos... Una vez que tú compartes tu carro y firmes se olvidan de ti al menos que compres otro carro.. y cuando lleves tu carro al servicio te tratan como mierda... es raro que te encuentres con alguien amable

I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely come back for those services.

I always take my Toyota to this location for regular maintenance. The customer service is great and most importantly we have never had any issues/problems with this location.

Luis from AutoNation Toyota was exceptional. His customer service was impecable from the beginning and he really made me feel at ease in a horrible situation. He is very personable and his communication is prompt. I have nothing but praise to give him.

From my first email to inquire into a used vehicle until my purchase of the used vehicle, the entire process was stress free and made easy by AutoNation. Provided me with a trade-in value for my vehicle before the dealership even saw the vehicle. This dealership REALLY worked to gain my trust and ultimately my purchase.

Nick and the service dept. was courteous and efficient. I bought my car at that dealership, two and a half years ago, but I do not plan to do so again. What should have taken an hour took 4 hours. There was No Excuse for me wasting so much time.

Had a appointment, poor customer service ,still took 2 hours for a oil change

I appreciated that they were fast to greet me as soon as I drove up and liked that they had hot coffee, a bit weak but glad they had it. My rep was Ani and she was very helpful and cheerful. The only thing I was disappointed was that my car was ready for about an hour an half but did not get a call to let me know my car was ready to get picked up.

AutoNation Toyota Gulf Freeway is one of the best dealerships in Houston. Reliable and you can find the best deal!!

Would not work with the service advisor again. Very rude and had an attitude.

I arrived a little early for my 11:30 AM appointment and was greeted right away. I waited a few minutes and was attended by Ani, the service rep, . she was very helpful. She quickly took the car information and some comments I made and my car was off to get serviced.

I was a little disappointed due to that I waited a little over 3 hours, I mean, considering the health situation out there , I think that they took long, since not too many customers were there .

Service was excellent car was ready within a good time frame

All employees work there are every friendly . Omar he's my service explain everything I need to know

Amazing Service! Annie, my service rep made servicing my 2020 Corolla a breeze. With everything going on with COVID-19, she personally came to my house and picked up my car and returned it afterwards. THANK YOU !

Great service ! With COVID-19 going on, Annie went above and beyond. We were able to schedule direct pick up from the house to have my 2020 Corolla serviced.

Great customer service , I would highly recommend this dealership

Service area takes too long to work on your car. I have come here 2 times to get my maintenance done and it has taken them more than an hour and a half to finish with my car. ( first time I waited 3 hours!) I moved states and was told when i purchased Toyota care out of state, they cold honor it here. However, many services I would get in FL they can't honor here. If that's the case I should just be going to FL to go get my maintenance done. I could get my alignment done in FL without a charge, even as simple as changing my wiper blades (which is included with my Toyota care.) They never want to do anything here or honor your Toyota care agreement. Definitely the last time I am coming here.

Employees services is nice and friendly

Jose Campuzano, my service advisor is always very helpful, professional and very thoughtful.

Very good and professional. Will go back when ready for a new car.

Way to long of a wait, and way to expensive! Labors double then most places and parts are outrageously priced! 😠

No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much

Every experience has been exceptional , and reliable

I had my car in for Inspection yesterday with Service Advisor Mike Pungitore, at the AutoNation Toyota Gulf Freeway Store. Service was EXCELLENT as ALWAYS and FAST.

The experience was great. I would recommend it to anyone

It was a great experience. The people was very friendly

Love my service adviser, Russ. He takes really good care of my Prius.

I had an appointment scheduled for a oil change at 9:30 am and it’s 12pm and I’m still waiting!!! Horrible customer experience.Only a oil change

I chose AutoNation for the convenience to the location of my job. However, I’m not satisfied with some of the staff. Jose is the WORST customer service rep they have. The rest of the group is pretty good. The wait times are never what the rep says they are going to be. Other than Jose, the rest of the team is friendly. If not for its location, this place would not be my first choice. They are super expensive and charge top rates for parts and service.

Mike Smith was my salesperson and he was awesome. From the moment I test drove my car, he explained everything there was to know about the car. He was not pushy as many others are which was a plus to me.

excelente atención yo iba por una tacoma 2017 y ellos me ofrecieron una 2020 gracias Judith Ruiz excelente atención

Jose is the best. The in service didn?t take long and provided me with the best customer service.

Love the service and attention to detail 000000000000

I had a service done on my new Highlander Toyota. I receive an excellent service from Mr. Felipe. Thank you

From the moment I arrived to this dealer, I was met by the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I had a great experience. Everyone spoke to us and visited. I truly recommend visiting.

From the moment I arrived to this dealer, I was met with the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I REALLY DON?T LIKE AUTONATION S SERVICE FEE 23.23$. This is the first time in 5 years u charged me a 23.23$ service fee. Everyone is trying to steal money calling it a service fee. I was hit by a car in front of my service manager Tim. There was another women who saw , the car back into my right lower leg. Really yes Really. William Hickerson

Tienen un gran servicio al cliente y sobre todo aclaran todas las dudas gracias judith y las personas de financiamiento

Excellent customer service parts, facilities, and overall review

Great service. Abc. Mgr. Russ Kloskin is the best.

Exelente Servicio y amabilidad Jhoanna Becerra Súper recomendables ..

Good service and really helpful people. Beautiful facilities, Clean and well kept.

Mario was so easy to work with. I love my new RAV4!!

Ani Varvar, the customer service rep, was very helpful and is always very friendly.

I loved the service and everything about my experience at the dealership. Associates Aziz and MJ made the process so much easier and relaxing.

I took my car for service and the service advisor Omar Garcia , was very speedy , also very helpful and explained the process . Thanks Will be back again

Bought brand new car 6 month ago. Was excited to be the only owner to maintain the car with best services through dealer that?s certified and after first oil change all my thoughts went down the drain. After first service for oil change I drove my car out of the lot and after short period of time noticed strong burning odor. I called Autonation Toyota where my car was serviced and requested for my car to be towed. Checked oil level and it barely showed any oil. Driveway has huge oil puddle, underneath of the car it?s covered with oil and found out that unfortunately the service that was performed was done inaccurate that led to have oil leak. I am now very concerned if my car is safe to drive. Any lack of engine oil in the system, or even dirty oil, will lead to extreme engine wear, and driving a car low on oil can lead to some pretty bad situations. If you run out of engine oil, your engine will fail. I am going to follow up with manager and will follow up with updates.

I asked for front brakes to be put on new and rotors and they installed the back brakes ....?

I drove in without an appointment and they took care of me immediately. I went in for my 15,000 mile service and was out at the time I was told. Waiting area is clean. Coffee is good and the wait never seems long. Special thanks to my service advisor Mr. Garcia for always making me feel like an important customer.

Always very easy to get in and out of there. Nice and clean. Nick did a great job for me!

Great service, car was finished in time . waiting area is nice .

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I?d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it?s okay because I?m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn?t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn?t accept my physical coupon but he would accept a competitor coupon from offline. This didn?t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn?t recommend this location.

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I’d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it’s okay because I’m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn’t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn’t accept my physical coupon but he would accept a competitor coupon from offline. This didn’t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn’t recommend this location.

5 stars. Special mention to Abdul Aziz for helping me. Definitely would recommend autonation toyota gulf freeway.

I went to the service department to have a U-Joint replaced. The labor rate at this location is $168/hr. A U-Joint takes about 30min-1hr to replace. The parts cost of a U-Joint is about $50. So a quote of $225 to replace a single U-Joint would be reasonable. However, I was told that all 3 U-Joints should be replaced at the same time. I understand the need to replace all 3 U-Joints simultaneously, because when one fails then the other 2 may be close to failing. This, however, is not my complaint. My complaint is that I was quoted a price of approximately $1,500 to replace all 3 U-Joints. This quote was for 7 hours labor @ #168/hr and 3 U-Joints, whose parts cost was quoted at $360. So I took my truck to my personal mechanic who replaced all 3 U-Joints for $300 ( 2 hours labor @ $80/hr parts). IT DOES NOT TAKE 7 HOURS TO REPLACE 3 U-Joints. You can charge whatever rate/hr you want, but you cannot charge a customer for time that you do not spend repairing the vehicle. Technically, this pricing policy is not illegal. They inflate the amount of time that it really takes to do the repair, and then they charge for each U-Joint individually at that inflated repair time. However, in reality, they only spend a fraction of the time repairing the vehicle. So in the end, you pay for 7 hours labor, when in actuality it only took less than 2 hours to do the repair. This is common practice at auto dealership repair centers. Just thought you should know...

Small problems not taken care of ie seat belt retractor not pulling belt back

took over 3 hrs to do oil change and tire rotation, after having an appointment. The only thing that the rep was saying was they are working on it.

Friendly staff and well trained to help with your needs.

Great experience, although the wait time just for service, oil check always too lengthy!

Great staff ! They went above and beyond to find me the car I was looking! They did a great job with the credit application too. I will definitely recommend this place to my friends and family!

Mike Pungitore was friendly and very helping in explaining the service that was being performed on my Rav 4. Very friendly environment with great communication. I would recommend this dealership to anyone looking to buy a car or having service performed.

Great service; Service advisor Ani Varvar is always very help full she answers all my questions every time I come. Tech leaves my car running like new.... Great customer service and car maintenance service!

I knew exactly what I wanted and had an email quote from another dealer that I was willing to pay. The General Manager got involved at the start and looked at my trade. He came back with a very good number and asked what it would take to sell me a vehicle. I showed him the email quote and said if he could get me that Tacoma, I'd do the deal. He came back in a few minutes and said they would do it. It came in that night and I picked it up the next day. The floor salesman was very helpful during the whole process as well. Of course, I had done my homework before I ever stepped onto the showroom floor. Overall, this was the lowest stress car purchase I've ever made.

We purchased the lifetime alignment for our vehicle. They changed the name from Champion Toyota to AutoNation Toyota several years ago and we have been to this dealership for 99% of the maintenance and repairs since the name change. Today, they decided to no longer honor the lifetime warranty on the alignment because "they changed names". I guess if they can find a loophole they can provide bad customer service and justify it.

Great experience! We have bought from this dealership before. This time, as before, it was a painless enjoyable time. No hassles, everything on paper up front. Friendly and helpful employees. Special thanks to our salesman, Mike Smith, who was instrumental in making it an easy and enjoyable time. I would recommend this dealership and Mike Smith to anyone interested in buying a Toyota.

Dale did an excellent job making sure that our brakes were fixed!

Prompt and Courteous service. Understood my problem and noted it correctly. Great communication along the way. AutoNation has a great run write-up team...these guys and gals are hard working. They are getting it right!

Great customer service, agent had a good demeanor considering could not locate my my next appointment. Went over and Beyond, great experience

Muy bien servicio ofrecen , arreglaron mi aire acondicionado

First oil change in 18 month. Still haven't reach my 10 thousand miles. They service my truck for oil change anyway. Customer insist. They said I need alignment on my truck. I drive rt 16 miles a day dont do any off roading yet they suggest me to have a alignment done. To sucker me to spend that extra money so i decline. Took my vehicle to reputable mechanic shop they said I dont need any. Alignment done at this time. Why Toyota telling me one thing and yet this mechanic saying something eles.

Ani is awesome Always on top of what?s going on Always informative

Everyone one I dealt with was very helpful and easy to work with

I am always satisfied with the service and attention.

Mike Smith was fantastic and very helpful. Will definitely buy all my future vehicles from him.

We bought a new 2019 Toyota Highlander SE AWD on 12/28/19 thru Mario Lopez and had a good experience with him. We traded-in a vehicle and 12 days later have still NOT had our old car loan paid off by Auto Nation as contractually agreed. We called two days ago and still have not had our call returned (or the loan paid off). This negative experience with the Finance office (Taha Yusuf) has obviously impacted our review.

My experience with the salesman and finance was excellent!

I was super lucky to go on 12/31/19 to get my oil changed at the last minute. My light indicator was reminding me and I was off work early so I called over to AutoNation to see if they were open and they were. It was wonderful to be able to do this before the holiday and this was after 3pm. Thanks for the great service.

Being completely honest I was not happy at all this time. I made an appointment, showed up early and was met by the worker in the bay that said he was going to get my advisor. When the man came out his name was Omar and I booked with Russ as the one I wanted wasn't available for that day. No big deal there that person may have called off for the day. When I told Omar I was there for my first service he immediately told me what they were going to do which included a tire rotation and since it was busy it would be about an hour to an hour in a half. I mentioned at this point I had purchased my own tires and they had there own schedule to be rotated so take that off the list of things to do so as to not mess with the warranty on the tires. He kind of stumbled at that point and finally agreed saying yes you have expensive tires and you don't want to mess with those Michelins. I hesitantly said ok and went to the waiting area. You see my tires say B.F. Goodrich big and bold all over them and when he said Michelin I was a little thrown off. But like I said, I let it go and went to the waiting area. I'm sorry but that leaves an uneasy feeling when your service guy doesn't know what he's talking about. Remind self he's not the one working on it. An hour and twenty minutes later I went up to Omar and asked how things were coming along. He says, Oh it's going to be awhile I told you it would be two to two in a half hours. I said, No, you said it would be about an hour to an hour in a half and since you do not have to rotate the tires it should be less, don't you think? Omar stared for a moment and said the inspection had already been done so it'll be done in at least another fifteen to twenty more minutes. I said I hope so. Hmmm he hasn't talked to anyone or looked at a computer at this point so how does he know?? Meaningless words seemed to be just flying out at this point. You can obviously see I'm being fed a line here. I go back to my seat and noticed Omar is all of the sudden running around all over the place now when this whole time he was basically just sitting around chatting with others and low and behold there's my vehicle. Was he frantically trying to stop the tire rotation? Did he really even know what was going on? So many questions. He called me up to the counter and said I need your signature very sharp and tight lipped. Not explaining what had been done or what I was signing. I had to ask and got very short snappy non informative answers. Well I'm sorry he was caught being untruthful and it made him feel he had to treat me that way. Bottom line...if you're going to work in that field, at least know what you're talking about and do not make crap up. The other thing I do not like is you cannot see what is going on with your vehicle. You have no idea what they are really doing nor can you trust that any work has been done at all. I have been burned more than once before and honestly if it wasn't for the first time service for warranty purposes, I wouldn't go there at all just because of the past mistakes that have happened. Each and every time I have have said something and yet it remains the same. Unfortunately every other dealer is across town. Now this does not pertain to the sales. Only one experience there and it was a good one.

Everything, especially Tommy Idele who keeps everything organized

truck was done in a timely fashion also the service representative was very professional

We had the best experience with Tim. On Christmas Eve I decide I wanted a Tacoma in Calvary Blue which they did not have on the lot. Tim was on it and managed to find one within a matter of an hour. We went through the necessary process (after negotiations) and I was now the proud owner of the Tacoma I always wanted. Since the truck was in Corpus Christi Tim gave us a date of delivery for the following Friday. He could tell I was disappointed not to get it sooner but of course I understood and I settled back to patiently wait. Tim called me 3 days later and said my truck was here and ready for pickup! A whole week early. I picked up my truck and I've been in love ever since! This was not my first experience buying a new vehicle but it was definitely a first in how easy and smoothly it all went!

5 Star!!!! all the way, Advisor name Dale was an awesome guy, full of knowledge and has full command in his work. I definitely will recommend it to others.

Nice people. Patient and respectful. No high pressure.

Abib was very professional and tried hard to help expedite the process.

I recently purchased a Ford Explorer from AutoNation Gulf Freeway. The sales associate I was assigned immediately handed me off to someone else. My new sales associate did a decent job. During the buying process I was offered a very low offer on my trade-in. I had a trade-in offer from another AN location which was much higher that I showed my sales guy. He went to discuss with his GM. The GM, Michael Child came over and immediately had an attitude and flat out told me he would not give me what I wanted. He said the other location did not offer me the amount I asked for even though I had proof they did. When I tried to explain this to him he told me he was not going to argue with me and that I was free to leave and purchase a car elsewhere. Not once was I argumentative with him. I have no idea what his bad attitude was for and why it was directed at me. I was shocked and appalled by his unprofessional behavior. The absolute only reason I did not immediately walk out without purchasing the car was because I did not want my sales associate to lose out on the sale due to his very rude GM. I informed my sales guy that I was not happy with the interaction with the GM and that I did not want the GM to speak to me again during the process. Later in the process another sales associate came over to try to take me away from my sales associate. I was told that the GM Michael Child was upset with my sales associate and was trying to take his sale away. I don't know what type of games and shadiness is going on at that dealership under that awful GM but it was beyond unprofessional. I purchased my car but will never go back to that dealership and will never recommend anyone else does.

Went to autonation Toyota and was received by Johanna. We appreciate the help and the great customer service.

Judith and Mike were wonderful! Easy buying process and repairs where needed.

Friendly, helpful and easy sales process. No high pressure or haggling.

Mike Pungitore explained the service on my vehicle very well. He was professional and knowledgeable.

GM Michael Child was unprofessional and very rude. He attempted to argue with me over the trade in value of my car. He told me I was free to leave and purchase a vehicle somewhere else. I was not arguing with him. I have no idea why he came over to speak with me. His attitude was terrible and awful. A GM speaking to a customer the way Michael spoke to me was appalling. I was working with a very professional sales associate. I have no idea why Michael came over to speak with me but he definitely should not have.

Good service. Stayed in touch made sure I was satisfied worked well with me very good person

Professional and responsive. MJ and Mike both treated us excellently. I will buy from them again.

My Service Advisor Ani Varvar is a wonderful person. Always helpful.

Not happy about what was said was done to my car. Air filter was not changed and my glove box door did not want to close. I know this because I had my husband help me with my glove box and he noticed that the air filter is dirty. had a very busy week at work so I had no time to take my car back.

Good at keeping me informed about the progress of my vehicle being serviced.

Thomas is a great Technician. Very personable and keeps you informed about repairs

Omar was very helpful. Will Be bringing my car back for services to this location

From the time I arrived until the hand shake as I was driving away in my new car 1st notch service. Polite informative and very nice people

People are very nice and polite. They ask if I need any assistant or can direct me to my contact person.

the best customer service

They deliver great service without the pressure of an up sell.

Great service! The representative was courteous and helpful.

My sales guy Robert McVey at Toyota Autonation was straight forward with no typical sales BS, he was very honest with me and up front during our whole negotiation. I can’t tell you how refreshing it was to deal with a car salesman like Robert. I would recommend him to anyone looking for a Toyota

Did not appreciate the additional charge for shop supplies. The service rep was excellent. But the ?incidental? fee has me rethinking service here when my 2 year coverage expires

Overall I was and is please with this dealership I don?t like the wait time however

Felipe at the service department always provides the best in service and care !! He really goes out of his way for customers, me being one of them!!!! He is the main reason for the 5 stars!!! Give that man a raise!!!!

Victor C. Was an excellent salesperson. He was patient, helpful and very knowledgable about cars. There was no pressure to buy, just the facts and good results.

My experiences with Thomas Idele have always been professional. He is honest and treats me with respect. I have used Thomas for service on my Toyota every since I moved to the Clear Lake area.

I had a exceptional experience, my service advisor was very helpful with my whole process. Felipe was very informative and provided the best options for me. My whole experience was met to every standard. Thank you all for the great customer service. Im sure to returned back for future assistance.

Ani is an awesome representative. I went there for a air bag recall and she was able to provide me with a loaner car to do some shopping while they worked on my car.

Great service . Thank you

Mike Pungitore is the BEST!! I don?t dread serving my care anymore!!!!

Had Texas Car 2020 Texas inspection and service was excellent

Felipe is a great service advisor. He was very trustworthy, generous, and thorough with every detail about my alignment and oil change. From now on, i shall only schedule my maintenance visits with Felipe.

Very knowlegeable personnel, pleasant to work with! Never pressured and vert clean!

I have been taking my Toyota Tundra in to Autonation Toyota for over 7 years. They always take care of my truck. Thomas Idele is one of the best service managers I've ever worked with. He goes over each of the repairs needed - and is always great at explaining what is urgent, what is recommended, and what is not needed on my vehicle. They have taken very good care of me and my vehicle over many years

When buying the new RAV 4 XLE they didnt tell me about the Safety Connection 3.0 version which does not work properly and has huge issues. Never was aware of some futures this unit does not come with. Once I said yes and signed the transaction papers I felt ignored. Thanks anyways

Met my expectations. Service advisor was very friendly and answered all my questions related to the service. Very customer oriented.

They are very friendly, very professional, they always gave me directions, and they always help me, specially because they have personal speak Spanish.

Stop lying to people? Honor your word? Actually be ethical? I dont know where could you start?

Dale Thornburg was very attentative and very helpful. I was really impressed with his manners. The young lady that checked me in disappeared on me. I was there for an oil change. I was not going to go back to this place due to the last visit that took hours for an oil change. I had to speak to the manager to get my car. I was so mad but due to Mr . Dale I will return in January 2020.

Ari was great, explained everything well, very friendly, and got me in and out quickly !!!

We have bought two Toyota's from this dealer. Both times they were upfront, honest and transparent as well as very professional.

Jhoanna is an excellent sales She is a well knowledgeable and she has exell my expectations. I just can say I am very satisfied with my new car and the Customer Service that I receive it. The Finance process was easy and all work out perfectly. Thank you so much.

Service department goes above and beyond. Jose is awesome

Very happy with such great service.Thomas Idele was very helpful with everything .He explained to me that my brake and power steering fluid needed a change.He told me what could happen if the fluids weren?t properly serviced .Thomas was very helpful that?s why I always request his service when I take my truck for service.

The service from Mike was exceptional. I felt like he cared about me. When you have so many options, service is the only thing that sets you apart.

Showed up at 10:50 for my 11:00 oil change. Was told it would take an hour & a half to complete. I asked at 2 hours, was told they were just a little behind and that it wouldn’t be long. Checked again at 3 hours starting to get frustrated and he couldn’t give me a time when it would be done. 4 HOURS AND 5 MINUTES- FOR AN OIL CHANGE!!! Not impressed with the service. What’s the point of an appointment when the schedule isn’t followed?

Service was great! Felipe Bibian was wonderful and communicative especially with my busy/crazy schedule. Will be back for any service needs for all our vehicles.

No pressure, good follow up. Felt that they wanted to keep me as a customer. My third or fourth Toyota from this location.

I showed up early for my appointment. Service man, Dale, took my car for service right away. Waiting area was clean and pleasant. Dale was attentive and very helpful.

Very pleasant. My service representative Mike was amazing. When you have so many choices, great service is the only thing that sets you apart.

Thomas was extremely helpful, he went over what the problem was and how he was going to resolve the issue