Recent Reviews from AutoNation Toyota Gulf Freeway

I don't ever leave reviews, but the service I received from toyota's service advisor, RUSS KLOSKIN, was horrendous for the following reasons.. 1. No respect for the customer's time and serves only what/who is conveniently parked closer to him... I had a 7:00 AM appointment (the opening hour of this location) and arrived at 6:42 AM well before the doors opened to make sure I would be the first in line. Evidently, Russ Kloskin likes to quadruple-book and serves clients that are parked closest to his office, before servicing the clients that arrived earlier than the latecomers. 2. Condescending and rude without reason and RELEASED ANOTHER CLIENT'S INFORMATION (full name, address, phone number, car details) Finally met with Russ Kloskin at 7:30 AM only to be told that I am unable to have my one-year-old, 2018 Camry serviced because the cut off mileage for my 2-year warranty service is 25,000 miles and my vehicle reached 25,400 miles (I was on a road trip, hiking in the middle of nowhere big bend national park and thousands of miles away from home when my car reached 25000). I asked Russ if he could give me a grace period, and immediately he laughed in my face and began to lecture me in a condescending tone about how this company produces low-cost service and products and how they would lose money if they were to do this for everyone. He then proceeds to show me ANOTHER CLIENT'S PROFILE and TELLS ME HER FULL NAME and details about her service and his sob-story about how he accidentally ran her car for service as she was slightly over 25,000 miles, similar to my case, and he had to pay out of pocket for the service because what he did was a no-no. I told him that I wasn't interested in him paying for my service. 3. I asked to speak to a supervisor/manager and he refused. (his refusal is against company policy, per Toyota customer service representative) After informing Russ Kloskin that I wasn't interested in him paying for my service, I proceeded to ask if I could speak to a manager, supervisor, or someone that could maybe help me with overriding this strict 25,000 mile cut-off. Russ Kloskin shook his head and gestured no. I repeatedly asked if I could speak to a manager and he repeatedly gestured no and laughed at me. I knew there was no winning this game, as I am not the type to cause a scene to just to make a point, so I got up from my seat, asked for my car keys, and he tried to show me the door. I asked him if he could at least give me a phone number and to my surprise, he actually helped me with that!!!! 4. He walked away from me when I asked him a question. As Russ Kloskin was about to walk to the next client to screw over, I asked him "surely you realize this is BS? I just bought this car a year ago and you can't even direct me to a manager that could speak to me about this?" Russ Kloskin looked at me, and began to walk back to his office, ignoring the client he was about to help. I can't speak for all of Toyota Autonation Gulf freeway, but I can confidently say that RUSS KLOSKIN is UNDERQUALIFIED FOR THIS POSITION. For the following reasons, I give RUSS KLOSKIN A NEGATIVE RATING.

Minh Ý Tran May 17, 2019

Bought a 2009 smart fortwo here on 7/18/18. My wife ended up not liking the car, so I inquired about returning it per the "5 day, 250 mile money back guarantee. No questions asked" policy offered by Autonation. Got no response by email to the sales manager, nor text to the original sales person. Had to call in and get transferred several times before I could speak with the sales person or manager. Their immediate action was to ask why I wanted to return the vehicle, and what was wrong with it. Both questions that I did not want to answer, and both questions that they should not have asked per their own policy. I brought the vehicle in to return it on 7/20/18, and was again approached by the original sales person and the sales manager and was again interrogated by both of them as to why I wanted to return the car. I stated that it was not their policy to ask questions and that I did not want to answer them, just that I wanted to return the car. The sales manager, Cristian Dal Bosco, went ahead and took a picture of the mileage, which was less than the 250 miles allowed by their policy. He said that they had to check with their finance department to verify that the check I had written on Wednesday cleared (it did), and that the earliest they could refund me was the following Monday (7/23/18). He then aggressively told me that if I had stripped the car for parts (serious question: is this a problem with their returns? Why would I, a cash buyer with a local address, do this?), I would receive no money. I should also note that this exchange happened right in front of his boss, the general manager of the facility. I requested that this agreement be put in writing, and the sales manager hand wrote a note, and attached his business card to my paperwork. This seemed wholly unprofessional to me, and I asked for something to be typed up on company letterhead, though the sales manager stated that they could not do this. Why advertise a "no questions asked" return policy, and then proceed to aggressively interrogate the returnee? The whole process was uncomfortable, and I will let all of my friends, family, community, and anyone else that will listen to avoid this dealership and all other Autonation dealerships across the U.S. I've called Autonation Corporate Customer Service to lodge a formal complaint, and to request that they provide additional training to their staff on their Money Back Guarantee policy.

Michael Van Meurer Jul 21, 2018

Very disappointed with this dealership. Saturday morning my 2017 Toyota Camry with just under 17k decided to mess up. The car would crank but wouldn’t start. Dealer didn’t receive the car until 5pm which is closing time on sat. So I had to wait till Monday. Monday morning I call and no answer. Left a voicemail and never heard a thing. Tuesday morning I show up and they tell me they need all of they keys to the car because they want to try to reprogram all of them and if it doesn’t work, they’ll have to swap out the alternator. I wouldn’t say I’m a car expert but I’ve gotten my hands dirty plenty of times and know how to read a cars electrical diagram. And I just can’t seem to find a reason why the alternator would ever cause a crank no start. But I decide to give them the benefit of the doubt and let them try to fix my car. And the situation just goes downhill from there. Before I leave I ask for a loner and I’m told they don’t have any and that loaners have to be scheduled a week in advance, but maybe they’ll have one around 9am and that regardless they should have my car fixed the same day. So I come back at 9am with the keys and I’m told that a car came in for service and is now in front of mine so it should take a couple of hours before they look at it again. I’ve been working nights so I can’t wait that long. So I ask for a loaner again and now they tell me that they cannot give me a loner because they don’t know if the problem will be covered under warranty. I asked if I would be reimbursed if I rented my own car and they said they wouldn’t do that. They also told me that if the car didn’t get fixed that day then they would give me a loaner. At 5pm I get a phone call and they tell me they couldn’t fix it and that they are going to give me a loaner. So I get someone to come pick me up and give me a ride. And as we are about to head to the dealer I get a call again and the service advisor tells me that the service manager won’t approve a loaner because they still don’t know if my problem will be covered under warranty. But now they are willing to reimburse a loaner car. I ask a family member to borrow a car instead of spending the money. I don’t hear anything from them until Thursday 9 am. Their shuttle picks me up at 1pm. So I get back to the dealer and they give me a paper which explains the work performed. Which stated that the vehicle had code B2784 which in the mechanic world means transponder key coil open/short. It then states that the technician swapped one out from a know good car and it fixed the problem. And that the new part was in stock. Having said that, I really wouldn’t of cared how long it took if they would of gave me a loaner in the first place. But having read the techs report, I wouldn’t want to take my car to that dealer so that they can be swapping parts off of my car to try on another one. But honestly 3 business days to fix a car that has a code that tells you the exact problem and you have that part in stock? Like I said if I had a loaner they could of taken all year for all I care. But if they didn’t want to give me a loaner the least they could do is fix a 1 day problem in a day like they promised in the first place. And not try to tell me that the alternator maybe the problem when there is a code telling them the problem. So there you have it my fellow Houstonians, this is why I give them one beautiful star. Next time I’ll make sure to schedule that loaner a week before my car breaks down.

Giovanny Gonzalez Jul 19, 2018

My sister n law and I went to the Auto Nations/Toyota dealer 45s 12111 Gulf freeway 77034. Her Toyota Tacoma is having problems turning on. We started off with Ms. Ani Varnar Service Advisor she had the mechanics run a diognistic check on the battery and starter. The diagnostic check determined to be the Battery and the battery posts were really corroded. The battery has a partial warranty. Well Ani said they could replace the battery just pay the difference, but the problem was that the post were so bad that if the messed one up we would have to replace and pay for the post and labor. I told her I would take the truck home and take the batt out myself and bring it back. Well she said that I would not be able to do that because I did it originally thru service dept. I called BULLSHIT, so the loud mouth that I am asked for a supervisor. I spoke to Mr. Anthony Pereira Service Director he said that dince they had done the replacement thru service I had to go thru service for the warranty. So I said what if it broke down. He said TOYOTA would hve it towed. I was so mad I said before we continue to talk I am gonna spread the service I receaved here today on Social Media. Then I said I am gonna take the truck all the way to Brownsville, Tx and have them tow me in. His responce was Toyota would tow to the nearest dealer. I said no i would make your TOYOTA DEALERSHIP TOW ME ALL THE WAY TO THIS DEALERSHIP THAT DID THE ORIGINAL WORK. Then I said who wins. Not you. To my surprise he came out with, I tell you what Mr. Sanchez we shall replace the battery you pay the difference. If we tear up a post line, we shall replace it FREE OF CHARGE. I was like wow. This was the best customer service I have receaved. Wow. I recomend anyone to go out to this dealership. They have an awesome customer service dept. plus they have an awesome selection in vehicles and deals. Check them out. I came out a happy CUSTOMER. Thank you Mr. Anthony Pereira & Ms. Ani Varnar

Rolando Sanchez Sep 27, 2017

Very bad service and No customer service. They don't have customer relations department so you cant find anyone to complain to of the deceitful parts and service managers! The business owner is not reachable as well so if you are lucky enough, stay away of those folks! I had my windshield broken. After some shopping here and there, I got a good deal for the OEM part purchased online. Before I purchase, the parts dept advised that it is heavy to pickup and it is better to install it there. They connected me to service agent called "Roy". He advised that they have contractor glass technician and that after-the-market glass would be much cheaper as it costs in total around $300 all inclusive including the glass, labor and tax and that if I get my glass it will not come with warranty. I notified him that I purchased the glass from them already and it will be ready for pickup the next day and I would like to go with the OEM since I got a good deal. He advised that in that case the glass and labor will come with warranty and it will cost me $85 installation and it will take between 1.5-2 hours. I went on Saturday and informed him that the windshield is ready at the parts dept. but he said that the glass technician don't work on weekends! I confirmed again with him that the windshield replacement is going to be $85 labor and tax as agreed before and he confirmed! On Monday the parts dept sent me weird email asking me if I have concerns or questions. I replied that I have no concerns and informed them that I will install the glass that day but I might go for the after the market. They replied that the installation will be $290! I replied that I already agreed with service dept and I have a conversation copy of that agreement! I went there and found Roy avoiding me for almost an hour and when I got ahold of him, he turned red as he lied saying he thought I was asking about the side glass. He stated that the windshield installation would be $230 and will take 4 to 5 hours! I went to the service manager only to find that service manager and part manager were behind Roy's lie! Jay the service manager pretended to be discussing with Roy and repeated Roy's lie stating it was misunderstanding of what glass ! I offered him to listen to the conversation and to send him the printed conversation with Ray but he stubbornly rejected. I'm sure anyone reading this will easily figure that those folks are deceitful and do not keep their promises. Can anyone guess that windshield installation would cost $290 or even $230! Did anyone see any windshield installation taking 4 or 5 hours! Any dealership with the service manager handling customer relations as well and without a separate customer relations is untrusted! I certainly did not get the service and got my money refunded! I'm sure they either got an offer for the glass with the undiscounted price so they decided to break their agreement and their promise with lies!

Michael Selim Mar 28, 2017

My father looked for a used vehicle for week until he located one he liked (2005 Grand Jeep Cherokee); he asked me to accompany him to finalization process to ensure matters were handled suitably. He had spoken to the Internet Salesperson David who refers to himself as "the ranger" on several occasions and had ridden in the vehicle days prior to me assisting him through the purchasing process on January 20, 2014. He is rude and condescending and hung up on me. I have located a few negative reviews about him that are consistent with what we experienced but perhaps not as bad as ours. Autonation Gulf Freeway should be ashamed of its business practices and the lack of safety concern for its customers and their families.We were told that the dealership would not replace the bumper, as they were already losing money on the vehicle. Yet, the manager agreed to fix the bumper and replace the one used tire on the vehicle to match the three new ones already on the vehicle. Shortly thereafter David left us in his office and returned with a new invoice with an added fee for the bumper and the tire. The exact amount I quoted to the manager that I had gotten from the body shop I contacted. David failed to mention added fee on the invoice and instead placed it in front of my father to sign while making small talk about how he wished he could get a deal like us. Having researched the cost bumper, we decided we would accept the added fee and let the dealership replace it. However, while the additional fee was included on the invoice, the documentation to repair and replace the tire was NOT among the paperwork (but merely written on the bottom of the invoice) when attempting to complete the financial transaction with Ray in the finance department. When I brought it to Rays attention he explained that it had to have the managers written approval along with a signature. He then located Mr. M.and requested the documentation. Mr. M. appeared to have been bothered by the request. On the second day after purchasing the vehicle from Autonation Toyota Scion Gulf Freeway, the vehicles horn began sounding arbitrarily in the drive way disturbing us and our neighbors. We first thought someone was attempting to steal it, but after listening to the rhythm sounding from the horn it was that of a femata (long and continuous sound and then changed to vibrato (pulses). This same sound continued while the vehicle was being driven on the freeway and side streets causing it to be a definite safety issue. We're filing a report with the State Attorney's office and TXDMV and Autonation's CEO Mike J. because there is no way this vehicle could pass inspection with the issue with the horn. We have tried to work with the dealership but to no avail. I have been spoken rudely to by David, referred to as a "girl" and abruptly hung up on; And apparently I'm not the first as there are several postings on line about him. I will post the links later and if possible the video/audio recordings. I will also be emailing Mary C., Customer Relations Manager at the Autonation Gulf Freeway location. Shame on you Autonation and such a shame to the brand. My actual rating is -100

Evins Mar 5, 2014

On Jan 2014 I purchased a 2008 Toyota FJ cruiser from Autonation Toyota Scion. During the sales procedure I was offered and elected to finance the vehicle . After I inquired I was advise by the finance representative that he would check with only two financial institutions to get my finance approved. first he claimed that he wasn't working for the dealership and later admitted he was... ( so much for integrity ) Shortly after I was advised that my car loan was indeed approved .The day this took place my credit score as reported by Transunion was 794. In the weeks following the purchase I have been bombarded by rejection letters from a handful of financial institutions ALL without exception( and I have most of the letters) stating the rejections is following a credit application via Autonation Toyota Scion Gulf fwy. I called the dealership and advised them that due to so many hits on my credit made by them my credit score as reported by the same credit bureau Transunion had dropped to 741. The manager of the finance department tried to wash his hands off trying to blame it on other applications I have made ( I did not receive one single rejection letter from a previous inquiry and one other application I have made , he also tried to blame it on the fact of some American express card I NEVER EVER HAD and a JCpenney card I NEVER EVER HAD. he lied saying that the dealership applied on my behalf to 4 financial institutions that the dealership worked with and that I will not get any more of those rejection letters. The first few letter that I got I threw away. As of this moment ( because judging from the trend I am pretty sure there will be more coming) I have eight (8) rejection letters from:Toyota financial services,Fifth third bank,Regions,Ally financial,JPMorgan Chase,Bank of America, US bank and ALPHERA Obviously I was lied to by the first financial representative who stated he was checking with only two financial institutions and later by the finance manager who claimed that they only applied to four such institutions. As a result of this foul practise my credit score was adversely effected . The honesty and integrity of some of employees of this dealership is substandard.

AOP Feb 7, 2014

Hello, I would like to share my feedback on my recent buying experience. I purchased a 2013 Camry SE on August 23, 2013 from AutoNation Scion Gulf Freeway (Toyota). Below are my reasons for choosing this location and my review of this dealer. 1) Location. I Live in east Pearland and having a nearby location where I can easily take my vehicle for future service is a big convenience. Having purchased a few options I have already interfaced with the service department and I have had a very positive experience with the friendliness of the service department. Additionally, the facility is very well kept and they have a nice waiting area. 2) Very courteous and friendly sales person Joel C. as well as the sales manager David M. Joel was very helpful in explaining the features of the Avalon and Camry vehicles I was interested in viewing. Joel was not pushy nor rushing me into buying and was very courteous in answering all my questions. It was also very nice that Joel spoke Spanish so I recommend seeing him if you require a Spanish speaking sales person. For this purchase I also had a vehicle to trade in, which I had appraised elsewhere and at and at AutoNation. The AutoNation appraisal came in lower than my other offer, but after some lengthy negotiating David respectfully matched the appraisal price from elsewhere and we finalized the sale price. As I mentioned above, because of some extras I purchased, Joel and David made arrangements for me to borrow a loan vehicle, which was extremely convenient and helped with my schedule of taking kids to/from school. 3) My rating: 4 out of 5 Due to my wife's and my schedule, we were not able to complete all my paperwork the same day we finalized our sales deal, so I made an EARLY follow up appointment for the following day. Once we arrived for our appointment we were again graciously greeted by Joel and David who said their finance manager would be with us shortly. Well... after 2.5 hours of waiting someone finally came for us. The finance person mentioned he was not assigned to us, but was taking our file because the original person was still busy. He did a nice job handling our paperwork, but I was very annoyed and slightly irritated that we had to wait so long. In the end the final finance paperwork only took 20-30 min to complete, yet we were there for 3 hours. Unacceptable! Conclusion: I was very happy with the help and service Joel provided me during the sale and anytime thereafter while I was present at AutoNation. David was very courteous when working on the final sales price. The finance department needs to get their act together as they are the final step of the car buying experience, which will and in my case has impacted my experience at AutoNation. If the last step with finance had been better managed I would have given AutoNation a perfect 5.

TonyHernandez Aug 29, 2013

This is an old-school shop. They even use some of the more obvious tricks that the Edmunds undercover guy talks about in his article, such as writing the numbers in big black marker on a piece of paper to make it look like they are immovable. They'll give you as little for your trade and charge as much as they possibly can for the new vehicle. Don't take any first offers for anything. The salesman I dealt with is now gone, but he wasn't very good, although pleasant enough. He quickly passed me to the sales manager, whom I found very argumentative and prone to insulting my intelligence. There was a substantial factory rebate on the vehicle I was interested in and the sales manager repeatedly tried to tell me the rebate was their discount on MSRP. Even though I told him repeatedly that I was smart enough to know the difference between a factory rebate and a dealer discount. I was told numerous times how many years he (and eventually his boss) had in the business, which was supposed to make me believe they knew more than I did (again, an old trick). Don't believe a word he or anyone else employed by the dealership tells you. If you choose to deal with these folks (and I don't know why you would), do your research carefully, take only your own counsel, and be prepared for an difficult afternoon. Whatever you do, be willing to walk away if you don't get the deal you want. The less likely you look to buy, the better they'll make the deal. They initially offered me $4000 less on my trade than trade-in blue book, then eventually raised the offer by $2000 when I wouldn't accept that (which was still $2000 less than book, if you're doing the math). I eventually got blue book trade-in from another dealer (although I refused the first offer, which was $1000 below book), which I think was OK for the condition of the car. After arguing for an hour and a half I had essentially got the difference between my trade and the new vehicle (by increasing the trade-in and the discount from MSRP) from about $20,000 to about $10,000. I didn't buy, though, because I still thought they were not offering me enough for the trade. Eventually I bought a Toyota from Ron Carter. I got further with Ron Carter over the phone in five minutes than in two hours with three people at Champions. I think at least one positive review placed here is a plant by someone from the Champion.

dunshoppin Aug 26, 2008

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