I bring my 4Runner for service Hector Rivas Very attentive, very helpful. I explained everything about my vehicle and they fixed it very quickly.

The service was extraordinary. I had an appointment and arrived 15 minutes early, within 5 minutes they had started working on my truck. Pablo was on the ball keeping me advised of everything going on so I never had to wonder about it.

Great service! I love how they took care of me. Thanks. UPDATE: I thank Marily so much. It was a great customer service experience!

They were efficient and kept me updated from the time I pulled up until I left.

Service advisor was very friendly. I was notified when my car would be ready. Fast and prompt service. I took my car on twice. Paloma and Hector were awesome.

I had an amazing experience there, Mr. Abdul Aziz was very experienced and was able to get me a great deal on a car there! There was no struggle at all, very helpful, friendly, and trustworthy. I recommend him to anyone who is interested in purchasing a vehicle there with no hassle.

Aziz, Great person , good costumer service and friendly, 100% recommended

MJ was my customer representative and he did an excellent job in advising me for the selection of the vehicle. Also, he helps me every time in getting my car serviced. He is a go getter and a best advisor when it comes to buying car and furnishing right advice. He helped me in getting all my delayed documentation streamlined and was a source of solace.

Had a wonderful experience buying our new car at AutoNation Toyota dealership, very friendly staff. Special thanks to Mr. Shakeel Firdous for making it a smooth experience for us.

We just bought a RAV4 and Muhammed (MJ) was our salesman. We have used AutoNation Toyota Gulf Freeway for our last several vehicles; but the salesman we have always used is now retired (Congrats Mike!!) so when we reached out to him he recommended MJ and said that he would take great care of us. That is very accurate! From the moment I contacted MJ and let him know our situation and needs, he was kind, forthcoming about the current auto buying process and situation (due to everything that has happened since COVID). He is patient and very easy to work with. The car buying process is never fun; however MJ certainly goes out of his way to make sure it's as painless as possible. He is easy going, knowledgeable and has INTEGRITY. That is what's missing in a lot of car salesman, and is why I would HIGHLY recommend Muhammed Jawed (MJ) as your next car salesman! (And Toyota is always the way to go y'all! My husband and I have had 6 now and not 1 of them has disappointed!!) Thank you MJ!!!!!

Abdul was very helpful with information about the cars and with test drives, unlike other dealerships I’ve worked with they are very kind and knowledgeable.

Brought in my car for 10000 mile service. Had the oil and filter changed, tires rotated, fluids topped off, and a thorough diagnosis of the entire vehicle. To my great surprise, there was no charge. Also, the job was completed in less than an hour, returned cleaned and ready to go.

Its good

I went here to have a recall fixed on my vehicle. The service took half the day and everything was back perfect. Thank you!!

Luis was an extremely well communicative advisor he managed to get my truck in and out in an hour

Great service that requires a bit of patience.

Abdul Aziz was wonderful! He was very patient and very detailed with my purchase. He explained everything throughly and gave us all the ins and outs. Definitely recommend purchasing your new vehicle with him! Very satisfied.

Darlene, my service advisor was awesome, she really tried her best to satisfy me as a customer,. It is not her fault what happened but I have to tell my experience. First of all, as soon as you enter you have the machine that scans your car, and they told my that the alignment was bad on the back, I said that was strange since I did an alignment with them 6 weeks ago. After checking the date , they will going to check and that will add an hour to my oil change appointment. I said ok. After an hour and a half , I check the status of the car and they told that it will take longer because they have like 20 cars ahead of me.but she was going to check for me After 2 hours and some, she told me that the machine read wrong about the alignment , that everything was fine and just wait for the key. After waiting for another 20 minutes, nothing. She had to go on the back and they didn’t know where my car was. Darlene, poor thing, had to go in person and hunt for my car. She found it in the back because the technician didn’t do the job correctly and left the car and key not in the correct place. After getting inside my car, 3 hours later, the sticker for the oil change was not replaced and the car keeps on sayings maintenance required. Like I said, the technician was not doing their job, or being pressured to finish jobs faster. There were a lot of cars being serviced that day. They shouldn’t accept appointments if they can’t keep up with the service. Also, they need to be careful with that scan machine that is saying that need alignment when not, spending $129 for nothing. Not recommended.

Phenomenal customer service from the service department. Justin is my go to, and is always helpful! I just wish they could’ve duplicated my brake concern on my last visit. They are still squealing which seems odd for the mileage.

I brought my vehicle here for routine maintenance and received excellent service. Darlene, my service advisor, was courteous and professional. She updated me on each step and the time needed to get everything done. My car is running smoothly again.

Excellent attention from Ricardo Aguilar as service advisor, always on the lookout for my car and the calls for what the car needs service and exactly has my car on time and an excellent explanation of my doubts, there is no other place of trust other than with ricardo, magnificent person 👍🏻

Bought new 2020 Tacoma there this week. My salesman Vincent Nguyen was able to find the exact truck I was looking for with the options I required. This was during the COVID lockdown, but everything went fast and I was able to negotiate a great price and terms. Never felt pressured and overall it was a great experience. I'll definitely go back there if I decide to get another Toyota in the future.

Darlene was wonderful on my visit on 09/17. Explained what I need to do to keep my 2020 Corolla in good working condition!! She has me set up for November to do maintenance on my car!! Very satisfied!!😁👍

I was impressed with the customer service at Autonation with advisor Ricky Aguilar. He was polite and professional and gave us helpful advice on my vehicle. Looking forward to making my future appointments with Mr.Aguilar.

Loved my service it was fast and easy. Paloma was really helpful with everything

Zulibeth was amazing with us . She is incredible

When I came in for my first service ever at this dealership, Paloma Mata was of great help. She had an incredible depth of knowledge of the services being performed, as well as being very helpful with updates on the progress of my vehicle. For my future trips to this dealership I will always ask if Paloma is available to be my service advisor!

Service was fast and easy, Paloma was great!

Highly recommend great customer service, and good communication ask for paloma

Great team and excellent service from the Toyota team thank you Paloma for having my vehicle serviced

Received super helpful and friendly service from Luis Guzman. Made for a pleasant and informative experience

Paloma had my Toyota Tundra out so fast will come back for sure

Great experience, adam martinez, my service advisor made it easy to get my car serviced, clean facility, service directors are very pleasant. thank you autonation Toyota

I purchased my car from salesman Maikel Coll. Dealing with him was a very positive experience. Mr. Coll was respectful and professional at all times and with his knowledge and guidance I was able to decide what car best fit my family's needs. I would recommend him highly and I will definitely be a repeat customer next time around.

Great customer service by Brandon Silva

Great service thank you Paloma for getting me out fast and with my car washed. Will totally be back

Atienden muy rápido y el servicio es excelente.

Darlene took very good care of me and my maintenance check on my Corella was less than an hour wait. Thanks so much!!

Had one of the best experience with Luis Guzman, he was very friendly, helpful and very knowledgeable. One of the best service advisors I have ever worked with.

went in for an air bag recall and i was out in 2 hours thanks to luis guzman go see him for all your service needs

Fantastic service from Luis Guzman highly recommend y’all go see him he gets you in and out quickly

Great and friend service from Luis Guzman

All I came for is to fix the recall and fix the grip handle. Jose S. sent me a text saying I needed a new battery. Then text me I needed new tires immediately. I said yes to new battery which I may or may not needed. But no way I needed new tires. I had just had the car inspected and know I didn't need new tires. Not going back again

Paloma is the advisor you need. She helped me with my vehicle needs all while providing nice customer service.

Came in for an oil change and left within the hour with a multi point inspection and a car wash ! Thank you Paloma

Paloma is the best advisor she help me with all my vehicle needs, great service and fast!

Wouldn’t go anywhere else for service, wanna say thank you to service advisor Paloma for helping me in what my truck needed.

Paloma is the advisor you need,She helped me with my vehicle needs,great service and super fast!!!

I joined the AutoNation family today! My previous car was giving me trouble and I visited AutoNation to explore my options. I definitely did not expect walking out of there with a brand new car but Francisco made it happen for me. He was very attentive to everything I told him I wanted on my new car, from the color of the car, to the apple carplay feature, and to the price range. He is your guy! The financing process was also very simple and I drove out of there very happy in my new wheels ❤️ Thanks AutoNation!

Thank you to Paloma for the wonderful service.

My salesman Vincent was very friendly and helpfull. My finance person Mario went above and beyond. The car I called about was there and ready when I got there. The trade in and the whole process went smooth. Everyone was friendly and helpfull. It's a nice facility as well.

El servicio estuvo al cien. Gracias al departamento de servicios ya anda la Tacoma en el rancho. Si necesitan ayuda contacto a Paloma.

I went and took my dad’s truck for a service and it was super fast Paloma took care of me and she was the sweetest and amazing service would definitely go again and ask for paloma she deserves the 5 stars

I had a wonderful experience here at this location. Paloma was more than helpful and went beyond her way to help me out good customer service amazing job highly recommend this place and come look for paloma she is amazing 🔥🔥

Muy buen servicio de la señorita paloma me alludo mucho en mis preguntas sobre mi auto buen servicio actitud y personalidad volvere pronto

Service was great and fast Paloma was very nice making sure everything was taking good care

I went there and had a good service for my vehicle I had the pleasure of being attended by the employee Paloma she helped me very well and the service was great and fast.

The best car buying experiences I've had so far. Helpful and knowledgeable sales staff. Everyone that works there are very professional with a good attitudes. I will buy my next vehicle at Auto Nation for sure.

I am very satisfied with the attention of Mrs. Zulibeth Jones, she very kindly answered my questions with important information about the car model that is best for me to buy

Went to take my truck for an oil change and was in and out within 30 mins !Big thank yous to Paloma for helping me and making sure everything was done properly ! Thanks to her I didn’t last long at the dealer ! #amazingService !

Paloma was such a good helper in finding what I wanted to look into and get information from a car. She was so patient and very kind and getting me all the right info I needed.

Outstanding customer service. Representative Paloma was very tentative, answered ALL of my questions and was overall respectful and knowledgeable. I truly appreciate the level of professionalism she demonstrated. Will definitely be returning for any service my Toyota would need in the future. Thanks Paloma!!!!!!

What an awesome, painless car buying car experience! Please ask for Vincent Nguyen, he’ll make sure your time there is not wasted!

I got my Toyota Avalon serviced and it was fast and great service. The sales associate Paloma is very knowledgeable, she got me in and out. Recommended 10/10

I would give Autonation 10 stars if I could. Amazing customer service!! You can really tell the workers truly care for their customers. Especially Jenna, she did such a great job explaining MPI and checking me out. Wonderful cashier.

I was helped by Paloma. She was very professional and very helpful with explaining she gave me great service I would recommend! Also, very fast at her job. De

100% recommend My advisor Paloma she has great customer service attention and always makes sure I am well taken care of when I go for my vehicles service. If you go ask for Her.

Buen servico el cambio de aceite fue rapido y le hicieron inspection muchas gracias a Paloma super buen servicio y asta me lavaron el auto. Pregresare pronto

Great service, paloma is such a nice sales personal explained every issue with my vehicle very professional 10/10 recommend business with her

Brandon Silva in service took great care of me! I needed some warranty work done and he kept in touch with me through the whole process, start to finish, and the repair was successful. They even washed our car!

Giving this place 5 stars for amazing customer service. My service advisor was Luis Guzman and he was very friendly and made sure I was in and out like I wanted too! He is the best!! Totally recommend him as an advisor to anyone looking to get serviced here!!

Luis Guzman left me smiling ear to ear after the amazing service I received highly recommended y’all go see him!!!

New Management , I like the service dept. no false reports that my truck needs way more repair than what I asked for.

I took my vehicle to get an oil change and Pablo in service helped me out. Great service.

Great service, very professional. Thanks

Had a great experience here. Luis Guzman had excellent customer service. He was able to answer my questions & much more. Will be recommending my friends to come here & speak to Luis! Thank you!

The ONLY place I will ever service my Toyotas. Impeccable customer service from Luis Guzman. Always a great experience!

My overall experience at the dealership was pleasant after the purchase of my Ram 2500. It’s what didn’t happen after my purchase that has me upset. My truck was still in make ready get checked out oil change Etc. After my test drive I noticed a hard pull to the right. It was late Saturday evening I brought the issue up to my sells Rep supposedly she went and asked if it can be taken care of by the Dealership and I was told Yes!! But only if I could bring it back with a appointment the following week!! I’ve called and called sent emails left voicemails and I’m totally being ignored!! So now I’m going to be out of a additional 3100 to get the wheel hub bearings replaced. Instead of telling me the truth Commission was More important than Customer Service.

Amazing service from Luis Guzman go see him on your next visit

Last Thursday , I had appointment for Oil change my car , when i go home 2 or 3 day , i couldn’t turn on my car , i checked battery they changed my battery also , but why they didnt change a newone , they changed oldone ( but they still stick on inspection paper with good condition ) then today when i comeback , Mr.Stoke ( He is manager at there ) He really Nice , and Mrs.Marily also . They help me alot . I really appreciates that . Somebody who had a small or Big problem , come to see Mr.Stoke and Mrs.Marily , THEY ARE REALLY NICE !

Fantastic service felt appreciated and welcomed by Luis Guzmán

Great service from Luis Guzman

Came in for maintenance today and received amazing service from Luis Guzman, highly recommend y’all go see him

I went in today for my schedule maintenance, Luis Guzman was my service advisor and was very friendly and professional. Go see him for your next service!!

Received amazing service from Luis Guzman, highly recommend him for everyone

They always are great, and work fast!

I’m never disappointed when coming here, Pablo always makes sure that we are absolutely happy and satisfied with everything before we leave. If I could leave a 10 star review I would!

Pablo is always making sure our service is top notch and making sure all of our questions get answered!

Angela was so nice and a pleasure to work with. I’ll recommend her to my friends and family.

Great service from Luis Guzmán. He is very attentive, friendly and professional.

Omg this location of very fast ppl friendly. I actually went to the Chevrolet locations no one greeted me or anything. i knew i had schedule an appointment. But end up being at wrong location. Thank God cause i wouldn’t want to give a place like that my money or service. But when i went to Toyota. Adam was my advisor. I so love his chemistry. A awesome person, friendly person, very knowledgeable. i will now be booking my service at this location just because of the experience i had with Adam. And plus they were very fast. Great Job

Tocó el mantenimiento regular del auto, tenia cita programada (la cual es muy fácil obtener desde la página web), llegue tarde debido al tráfico, este no fue ningún problema, me atendieron de una manera gentil y rápida. Tienen un area de espera agradable. Quizá un detalle a mejorar o sugerencia, es el lavado que le dan al auto al finalizar el servicio, sería bueno que sea más detallado y también en el interior, pero se agradece el duchado.

Luis guzman is the best service advisor i have ever had an experience with, mans is built different 👍🏽 Love my toyota tacoma

Luis Is super professional and cordial and will definitely recommend friends and family to him if they’re in the market for a car.

Pablo always does such a great job helping me service my car! Thank you for your hard work! Fantastic customer service provided from Pablo as always.

Francisco Gonzalez, very charming, friendly and dedicated to customer satisfaction. Thanks to Alidina Sunny for the smooth transition into a car owner. Such a great team in such doing such a great job.

Darlene is the BEST Service Advisor I have ever had. She always goes above and beyond to help. You can truly tell she cares about you and that you are just not another number in line. Thank you Darlene for always looking out for the Best for your customers ❤️

Recieved clear answers over the phone w.r.t vehicle availability and drive out price. It enabled us to have the required information before visiting the place. Fortunately, we got chance to work with Muhammed Jawed which was a delightful and customer focused experience.

Went in for maintenance today and had great service by Luis Guzman

I went in today to get a oil change, I was greeted by Luis Guzman who was really friendly, attentive, and gave me a really good experience. I will definitely be coming back for my next service.

We had a very good experience with our sales person Shajeel. The only thing I recommend is not to purchase the vehicle after dark. You will not see the issues in the paint or glass and when you come back to get it fixed, the service department or management are reluctant to fix it. We were also promised two keys and only received one. Finally, they told us we do not have to apply for the license plates and we waited another three weeks. When we finally contacted them, they said the license plates for waited at the store but we never got a call. However, we were still happy with the sales person’s performance which reflects in the 4 stars.

I absolutely love coming here for all my automotive needs, the staff are always super fantastic and address all my concerns in a courteous and timely manner. Highly recommend and personally I would not go anywhere else! Luis Guzman is fantastic!

Mr Brandon Silva provided excellent customer service and was very knowledgeable about the services needed to repair my vehicle. He kept me informed with regards to any updates regarding my vehicle to ensure we received 100% customer satisfaction. I would like to thank Brandon for his due diligence throughout the entire process.

Bought a new Tundra truck from Autonation Toyota. Had my last Toyota vehicle almost 9years, so buying a new vehicle was a little new to me. My sales person Carlos Barrera was very friendly, very helpful and professional. Carlos made the process very easy. I’m very happy with my purchase and my experience at Autonation Toyota. I will definitely be back for my next vehicle.

Ask for Darlene Powell if you need a service adviser. She is straight to the point with no bull or run around. She cares about making sure your car is running smoothly for your family.

I have had a great experience in my dealings with Darlene. She is very personable and puts her heart and soul in her work. Shes helped me and I'm very grateful to have worked with her.

Everyone was very friendly and knowledgeable. Having the catalytic converter stolen from my truck at work was very upsetting, but i did chose the right place to get it fixed. My insurance recommended another shop but i new i would be in the right place at toyota autonation. Overall great experience. Thank you all.

I believe Toyota Gulf freeway AutoNation gave me a pretty thorough and great check on my 4runner. They even threw in a car wash! 👍

They got me in quickly. completed my service efficiently and explained in detail what they did.

Mala experiencia de parte Nicole de los que hacen servicio al cliente. 7 Septiembre 2022. 3:45 En verdad si no les gusta tratar con clientes no trabajen en servicio a ellos. Antes podía decir que siempre tenían un 100 como servicio. Pero eso cambio el día de hoy.

Thanks for great service Brandon. He was very professional and made me an appointment for front brakes. Now I have a go to person at this dealership.

When I was told no at Keating Toyota, I came here and worked with Shakeel Firdous…. He was professional and made things happen… I got the car I wanted at the right price!

Great and amazing experience. Various brands of vehicles available to see and test. Special thanks to my sales rep Judith Ruiz Leon who did a tremendous job, showed me many options and went beyond on helping me choose the right car for me. I will highly recommend the Dealership and Judith.

Great hospitality and customer service.Strongly recommend Auto Nation Toyota if you car maintenance or car repairs to your Toyota.

Associates and Service was excellent, the waite time was too long, 2 hours for an oil change.

Great service. My Service Advisor Tommy Idele is the best. highly recommend taking your car to this location.

Bought a Prius here. Very nice sales staff and good service department.

Got the best service from Mr. Shakeel Firdous. He made the process very easy and help with every step

Thank you for your kindness and honesty. Great people , great cars and easy financing process.

Very fast, straight to the point deal. Sold my car to auto nation Texas gulf freeway. The acquisition was done through Frida. I was introduced to her by sunny. The whole process took about 40 mins. Thank you Frida for being flexible with timing and I look forward to future business!

Everything was perfect. They are on it and attentive. I love it here!!!

This was my first time using the service department at Toyota AutoNation. Everyone was amazing!!! Merily, my service advisor was so friendly, accommodating, and professional. James, the courtesy shuttle driver was the best. He is so sweet, punctual, and professional. Marcus, the mechanic did a great job on my 4-wheel alignment and multi-point inspection. There were many other employees that greeted me and made sure I was being taken care of. Everyone really worked as a team. My over all experience was time efficient, an excellent value, and will be my only choice for all my Toyota car maintenance and repairs.

I had a great experience with AutoNation Toyota Gulf Freeway. My salesperson Melissa G. went above and beyond to make the deal happen. In the end, I decided the vehicle was not for me, and even with a paperwork issue i was able to use the 5 day 250 mile money back guarantee. They were honest about the issue and made it right. I am very happy with my experience and encourage anyone to go see them for a vehicle.

Excellent Customer Service!! The truck I went to look at was in make ready so it took a little longer at the dealership than expected but it was worth the wait.. Not to mention I went on a Saturday not knowing that they serve their customers lunch on Saturday’s!! The whole experience was great I looked I liked I bought .

Abdul Aziz was helpful and did his job well

Call and ask for Zulibeth Jones. She was amazing in helping me buy my first car. She was so helpful and made it an awesome experience. I am so thankful for her help.

Called Toyota Gulf Freeway on Aug 22nd in regards to some parts they had in stock. Was instructed to go online and order the parts through there online parts department. Placed the ordered the same day. After paying and waying a few days for shipping I called back and was told the parts had to be order and would be in on the 30TH and shipped on the 31ST. The 31st came still no tracking or shipped ordered. Called today and have been placed around and finally someone told me parts are in but has no ETA on when they will be shipped. Parts person said it could take another week or two to ship. This store has poor communication and customer service. No one seems to care to help or find a solution just keep transferring me to dead extensions. I wouldn't recommend anyone shop or order parts from this particular Stealership. They will quickly take your money and hang up on you when you call for information.

I’m really glad that I could buy a car from over here. Francisco, the sales guy was really patient and was consistent in his efforts to get me what I wanted in the end. He made sure that everything was in place before I reached the place. It made my life easier to buy the car and get the best deal out there. Thank you for all the help Francisco and thank you Autonation for all the help!

Easy dealer, for all your Toyota needs, thanks for your work getting me a new Tacoma

Very good team, good services.

Abdul Aziz we so awesome!! I found the car online last night, he contacted me in the morning and at 5pm I was signing my New Toyota 2022 RAV4 Hybrid Limited!!

I worked with Muhammed Jawed “JW” for about two months. He was very respectful of my time and desired trade in car. I eventually went to the location not knowing that I needed to work with him just to sell my car. He took me in and took care of me. In my 20 years of car shopping and purchases, it was my best dealership experience. Hands down!!!

I bought my car from this dealership back in March. I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my house). It started off with the guy telling me that there wasn't any technicians available to work on my car since it was a Chevy and this is a Toyota dealership. I said "well I made an appointment, the lady verified what vehicle I had, and I bought this car from here". He said "well you may have to leave it for a day or 2 for us to work on it". I told him that I could not do that since this is my only means of transportation and I asked if they provided rentals. His response was "the list for rentals is so long you won't receive one before we are done working on your car". I told him that he needed to figure something out because I needed my car worked on today and I scheduled an appointment and that's something they should check before scheduling. So he went to talk to his manager and then comes back saying we can loom at your car today. So I go in and wait to find out what is going on with the car. He come back after about a hour and tells me I need new tires. I said "ok well I have only had this car 4 months so why am I needing all 4 new tires?" He said "because the alignment is off and your tires are worn down". I told him that this obviously was a problem with the car when I purchased it so it should be covered under warranty since they have the certified pre-owned warranty. He then again said "let me speak to my manager". This time I waited 2 hours and finally had to hunt him down, and ask if he found anything out. He said "I haven't talked to my manager yet" then walked to go find him. He comes back and tells me the sales manager is going to speak to me, and to go have a seat at the small table. I wait another 20 minutes and I talk with the sales manager who was very helpful and seemed appalled at the fact that I had now been there 4 hours and haven't gotten anywhere on the car issue or even been given a quote on what I would need to pay. So he goes to find the service manager. He comes back and tells me that the service manager will be with me shortly. This is when the service rep that I've been dealing with all day comes and apologizes for not giving me a quote and is still set on me purchasing new tires and tells me it will be around $860 for tires and oil change. I said "I refuse to pay that. I don't need new tires and shouldn't need new tires after only having the vehicle for 4 months". He then leaves again to go get his manager. This guy comes and sits down with him. He never once introduced himself or even asked my name. He just started telling the guy what to take off the bill and such. I told him he can take it all off because I refuse to pay it. He stood up and walked away. I told the guy I just wanted my oil changed and nothing else. He leaves and comes back about 45 minutes later and tells me that I owe $90.04. I said when I scheduled the oil change I was it was $69.95. He said yeah but we did an alignment on your vehicle so that's what you're paying for. I told him I never once agreed to that. That I told him to just do an oil change and I refused to pay it. His response was well we already did it so you have to pay for it. I argued with him for about 5 minutes and told him he needs to work on his communication skills because not only did he give me the run around all day he failed to listen or communicate with me. I was finally fed up and just paid the $90.04. I paid with cash and he apparently couldn't take cash payments. So he took me over to another desk where a lady was. She had her mouth full of mouth wash and didn't even speak to me. She motioned her hands and pointed at the amount due on the paper and did more hand motions and mumbles while taking my payment. After she gave me the change back she motioned me out the door and mumbled and waved. At this time I was completely fed up with the unprofessionalism. I said where is my car, no one has communicated with me on where I go to get my car. She then finally spits out the mouth wash and tells me where my car is. She then proceeds to tell me she's sorry she was going to get her lips done and wanted to make sure her breath didn't stink. I just said I don't care I want my car so I can get out of here. She then asked me if I wanted to speak to the manager because she could tell I was not happy and wanted me to leave happy. I told her I had already spoken with the manager and she insisted. She went to get him and came back and said "oh he said he spoke to you already and he doesn't need to speak with you again". I said yeah and he was no help in the beginning either and I left. I will not ever come back to this dealership for anything and will not refer them to anyone as well.

Abdul Aziz was a great sales person. Personable, patient and tried to get us the best deal never being annoyed with the back and forth negotiations we put him through. Great service! Happy customer

Went in with my husband to lease another vehicle and was met with smiles, good conversation, and even better customer service! Judith assisted us once again on finding a vehicle for our needs now and even for our future. We picked the 2022 Highlander XSE and we’re very satisfied with her knowledge on the vehicle and all the perks of purchasing a Toyota vehicle. ¡Si hablas español pregunté por Judith!

“Salesman that Loves what he does” I didn’t know such people still exist. My husband and I were looking to purchase a vehicle and salesman Millard “Kirk” Sailsman was referred by a friend whom states he helped them to purchase a vehicle. We scheduled an appointment to meet with him. Before even speaking with him he had us to check out the vehicles on the lot as we weren’t too sure of what we wanted. He than set with us and picked our brain on our price range, monthly payment, what we liked, our budget and he even spoke with me as the wife and not just my husband. I could really tell he love what he do and it wasn’t just about the sale/money. He educated us on the different types of vehicles, mileage per year, rental vehicles, make and model, age of the vehicle, understanding the car facts and how to look for the vehicles that’s fitting for US.All this took place on Saturday as he pulled a lot of vehicle to get a good feel of what we wanted because we were all over the place again I say. He LISTENED to every word we said.I had to leave to go out of town at 12 pm on Saturday but would return on Monday 8/29/22. when we returned on today. He had 3 vehicles ready for us to look at. We never made it to the 3rd vehicle because we were already sold on the second vehicle and ready to sign the papers. Not only did we get educated but he LISTENED TO HIS CUSTOMER. We didn’t feel that he was trying to over sale us nor did we feel that he was trying to put us in something we didn’t want. We highly recommend Mr Kirk if you want honesty and someone who has educated themself in the business to better educate his customers. FYI- it’s didn’t take all day!

Jose Rugama was knowledgeable and friendly, he was able to assist me in, in finding the right vehicle. He answered questions I had regarding price and specs on the car itself. Great experience!

I wanted a Prius Prime Limited. I did a lot of shopping to find a dealer who did not charge a $5000 to $8000 "market adjustment" fee over and above MSRP. I also wanted a dealer who did not force dealer-installed add-ons. AutoNation Toyota Gulf Fwy fit that criteria. Clarence Hill was, and will continue to be, my salesperson (note the PC here). He is extraordinarily respectful. I'm a very informal kind of guy, and like to be called by my first name. So with a bit of cajoling, he started to call me Mr Mark. That wasn't going to work for me, but he insisted he was just built that way, that he wanted to show me respect. I told him he shows me respect by being honest, and by doing a good job for me. He did exactly that - he was honest, and he did a great job for me. I don't remember a single message I left that wasn't returned by somebody. They offered about five or six dealer installed options. They explained them to me, but did NOT push them on me. They did not speak to me about them in a way that I would feel guilty or stupid for refusing them. On my request they ordered a 240 volt charging cable, which was not one of their dealer add-ons. We had set a time for me to pick up the Prius on a Saturday. Clarence let me know to come a bit later so he could hand it over to me with a fully charged battery. Both tanks full, so to speak My experience with AutoNation and with Clarence Hill was entirely great.

Shady dealership with unethical business practices selling cars over $2300 - $9875 over MSRP and adding useless add-on on each vehicles worth more $3K to $5K, don't waste your time here and take your business somewhere else

I purchased my vehicle a few months ago, and upon purchase the passenger back door wouldn’t open. The sales guy who sold me the car was able to open the door and it opened with no problem before I left with the car. I generally ride alone, so I didn’t realize it wouldn’t open until a few weeks later. Due to my work schedule I could get a appointment until the day my warranty was up. Although I was informed the warranty would cover anyway. I took my car to the Auto Nation on Gulf Freeway, paid $100 to have the door fix but when I check before leaving the door still wouldn’t open. I went back in to let them know the door still wasn’t opening. Long story short the door still doesn’t open and I’m out of $100 dollars. I was told they would order the part needed to fix the door and the $100 would be applied to the price of the part, however I have not heard anything from Auto Nation. I do regret purchasing this car because I feel I was lied to just to get my money both when purchasing the car and when going to get the door fixed. Needless to say the door still doesn’t open.

I had the pleasure of working with Shakeel and Babar. Both were very kind and understanding. They were able to get me into the vehicle of my dreams! Mario my financing manager was great full of smiles and made the process easy and I wasn't stressed out. He explained things in detail and we found what worked best for me. I highly recommend Autonation Toyota!

Lots of cars to select from! Buying process was quick!

Every time I come here they have great service they are quick and super friendly. I highly recommend doing business with this dealership

I had unexpected tire pop & called spoke with Pablo in the service department & was able to get me in the next day, very quick & professional from start to finish

Abdul is how every salesperson should be like. Made us feel like we walked into his home and he treated us as if we are family. Effortless experience and enjoyable. Once we got into finance with Mario he explained everything and guided me through the process seamlessly, had me taken care of in a timely manner without sacraficing a great experience. These are definetly the type of people to ask for when shopping with AutoNation Toyota Gulf Freeway. Abdul & Mario are the go to guys. - GB

Very professional & reliable

Fast service and really liked the tech who was assigned with me. Darlene. She was very nice Also the shuttle service was quick and easy.

Muy buena atención y rapidez saludos a mis amigos

I've dealt with Shajeel three times before and he was always pleasant to converse with and that's why I brought my daughter here to purchase a 2022 Toyota Corolla. She is very happy with the vehicle and we can't thank you enough for your service!

took my truck in Justin Vest got me in and out quick. Very good working with him i recomend him as your service advisor

I had a great experience here with my sales rep, Angela. She was very sweet and informative. I came in that day looking for my car and walked out with my car the same day. I love it! I definitely recommend her as your go to sales rep along with Sunny as your financial advisor. Super funny guy! Thank y’all both for making my experience pleasant :)

My rep was Brandon and he was very attentive to my needs. So glad this dealership checks your vehicle thoroughly to make sure it is in tip top condition. I was in and out in a timely manner. Will definitely keep bringing my car back here.

AutoNation Toyota did a good job of servicing my 2018 Seinna.

5/5 experience! David Garcia did an excellent job assisting us with our vehicle purchase. He explained all of our options, was very patient and most importantly extremely kind. I will definitely be referring my friends to AutoNation Toyota. Looking forward to hear from them about my carpets and plates.

Many thanks to Theresa Henderson's help to get my rear window retinted today. She's awesome and extremely professional which made me feel like a million bucks. Theresa, you have made your service team shine 👍👍👍.

I bought a car recently and the process was painless and easy. My sales rep was Jessica R. She provided excellent customer service. I recommend this dealership for your transportation needs.

The only reason for not giving 5 stars is time. Any kind of service will have your car here for a minimum of 3 hours. Other than that, Justin is amazing at really making sure your vehicle is taken care of and keeping communication with you throughout the service. Communication is key, and makes vehicle repairs a little easier to handle.

i bouth three cars from yours sales person name is Mohammed Jawed i like his attitude deals with me very freindly as well as this time i went for service MrRick Ricardo treat me very nice i realy very happy with both of them thanks

Autonation Toyota got my service done quickly as I asked. They did good.

very conveinient and prompt service

Shajeel was referred to me by a friend that had repeated business twice for both his and his parent’s vehicles. As for a review, that statement can stand by itself. However, I personally got to experience the outstanding efforts brought forth by Shajeel and you should too! Once Shajeel takes care of all your needs with the vehicle, He sends you off to Sunny to close the deal with, bar none, the most stress-free experience I have had with financing anything, EVER. Sunny truly knows the business, and made sure we were happy yet knowledgeable with our options and commitments. With transparency and good faith, this dynamic duo will keep exceeding your expectations regarding your purchase long after the ink has dried. Thank you both, still loving that 4Runner guys!

I was taken care of by Thomas he was very thorough and quick to respond via text on the maintenance and scheduling of my vehicle.

Jessica was very professional and provided great customer service.

Darlene was very helpful. Told me when I would need brakes worked on, etc.

Francisco was incredibly helpful in trying to help me to get the car I wanted and make me feel assured in my decision to purchase it. He also went above and beyond to ensure that everything went right.

Judith was my sales lady and was very knowledgeable and would recommend her to everyone.

Great service

Drove about an hour to AutoNation Toyota 45 from Katy due to a recommendation from a friend and boy I am so thankful to do so. Picked up my Brand New 2022 Tundra Today. Mr. Abdul Aziz was my salesman. From the get-go he was so nice and easy to work with. Not pushy or salesman type at all. He was extremely transparent with AutoNation’s way to business. He told me they do not charge silly market adjustment markups and that was absolutely the truth. Mr. Abid Massiah from the finance department was also very thorough and helpful. Aziz showed me all the New features of the Tundra and completely gave me an amazing experience. Even after the sale, he has been very helpful with accessories and other things I want to add to my tundra. I will definitely send him and AutoNation more business for this first class experience. Thank you so much!!

I bought 2021 Toyota Rav4- Shakeel Firdous and I am very much impressed by his professionalism. In future I will buy from him and also refer people to contact him buy cars Auto nation ask Shakeel Firdous.

Always quick, professional, and transparent with my Car.

Mr. Muhammad Jawed is an amazing and very professional sales man. He helped me out extensively with my purchase and I’m very impressed with his work. I highly recommend this dealer for any vehicle purchase.

David Garcia helped me make my dream come true With trunda thanks for the help

Estoy muy feliz por la compra de nuestra nueva tundra David García fue nuestro vendedor y Iván verde nos ayudó en finanzas excelentes en todo 100% recomendado

I am pleased with Sharjeel's service. Very professional, friendly personality, and timely-mannered with in-depth explanations. I definitely would recommend to friends and family.

I had the pleasure of working with Muhammad Jawed to purchase a 2022 Rav4 XLE. He knows what he’s doing, helped me meet all my needs, and therefore made the buying process such a brief. I will definitely come back for future purchases as well as recommend this location to family and friends.

Excellent service!! Professional care!! Darlene is impressive!!

Just recently purchased a vehicle from this location being it was the only location not taking deposits, and having a wait list. The sales rep I worked with (Rachel Deleon) was fantastic. Really. I inquired about a camry xse and within minutes she gave me a call and worked with me for about two weeks to help get my hands on the vehicle. Given the car shortage, and having recently totaled my vehicle Rachel understood the urgency and went above and beyond to help me secure the vehicle I wanted. Even after purchasing she is still following up accordingly to make sure that I do not have any issues with the vehicle after having taken it home. Would recommend Rachel to anyone looking to purchase!

We purchased a White Toyota Corolla 2022 at Auto Nation Gulf Freeway in Houston TX, from Shakeel Firdous for our daughter. I don't have enough words to thank you Shakeel for his high-level professionalism. He was very caring to go the extra mile to meet our needs. We can blindly recommend Shakeel to any of our friends and family members.

Went to two different dealers and both said the truck I was searching for, for the price I wanted wasn’t possible? Came here, spoke with Coral, she was super helpful and very friendly and got me in the exact truck I was shopping for! A1

Angela Risinger was a delight to work with. Sunny in the finance team walked me through the paperwork patiently. Overall great experience!!

Mr shajeel was very patient and helpful all through out the deal while getting my new car all in all great customer service

Shajeel and Abdul Aziz were so helpful, and professional. Enjoyed my experience buying a new Rav4. Will come back again in the future!

Suli was amazing with all her help, she helped me get into a new vehicle. Very smooth process, would definitely recommend.

My husband and I purchased our first lease in 2018 with Judith Ruiz and we were are still very happy and excited with out experience provided by our sales representative Judith. This past weekend 08/13/2022 my husband and I returned back to autonation toyota and we were very happy that Judith was still there. We went with the hopes of just looking at vehicles for options of a new lease and we ended up leaving with a brand new 2022 Highlander. Judith, Clarence, and marion made it the most easy process!! I highly recommend anyone who wants to have a easy experience purchasing a vehicle to come see Judith. Thank you to her and Autonation Toyota for making my husband and I happy once again!

Purchased my 4Runner from MJ, such an easy process I contacted MJ Sunday for a service yesterday and he set up me up with advisor by the name of Casey Gavida! She was amazing got us in today and took care of my car. Thank you guys

took my car in for an oil change. Jose took good care of me. He and the technician even sent me a short video of what needed to be done. ended up getting my brakes done in the process. Great job

Always quick and easy to get my car serviced

My husband and I went to several Toyota dealers in the Houston area and majority of them will jack up the MSRP price except for AutoNation Toyota off Gulf Freeway. We dealt with Shajeel and he was very humble and got us in a 4Runner that my husband was happy with. Shajeel thank you for service and we will definitely refer friends and family…

Thank you @Pratik for your excellent service, love to refere to my friends and family.

Everything went really smooth, I thank the sales woman that took care of me as well as the manager who helped make everything happen. They were both very caring and helpful.

Gracias a la familia Toyota por su buen servicio como siempre , lo recomiendo al 100%. Y sin duda alguna la mejor marca de carros en el mundo .

The dealership is the worst of toyota’s near the area…

Went in for maintenance and I waited really early. Everyone is kind at Toyota service side.

We purchased our Lexus RX from Mr Aziz and he was just the best salesman we’ve met and done business with. He assisted us from the start to finish and answered all our questions regarding the car. We will take our business to AutoNation gulf freeway again!

Had a nice and easy transaction while searching for my car! Julian Almanza got me in and out the dealership with the exact car and payments that i wanted. thank you again!

I was really satisfied with the service, but I was disappointed with the choices of shuttle drop off OR shuttle pickup. Choose one.

Thank you Pratik, love the Camry, I will get more referrals for you.

A disaster! Dropped car at 9, didn't get till 430. They always wash the car and this time I leave it dirty and they don't wash it...smh. they don't answer the phone, or they hang up on you 8/8/22 second review... I was ecstatic to learn I bought a package to get 6 more oil changes and tire service. They have a checklist they give you that explains what they did. In there it states tire checked, tire rotation, and I know for a fact they didn't do a tire rotation because I have a pc of rubber missin on one and it was still in the same position(front passenger side). Makes you wonder what else are they not doing.

There was a huge misunderstanding and after further review, they did come through for us and went above and beyond so I have to give credit, where credit is due. Glad there’s still businesses who care.

My service rep was polite and wait time use to be 2 to 3 hours but was only 40 minutes and everyone was polite and cost was not that bad around 70 bucks for synthetic oil change. Service Manager is this giant guy who is super nice and has been there for years too. He is awesome.

Had an appointment for an oil change and tire rotation. Arrived on time. I was told 1 hour. After more than 2 hours without an update I saw my car brought out. When I went to my service advisor, I was told she was waiting on paperwork. A few more minutes and I was finally on my way. I have drive through oil change place five minutes from my house. 🙄

If you decide to explore the inventory here I recommend you stay away form working with Abdul Aziz. He scheduled an appointment with me to test drive a truck and all he did was waste my time. I drove about an hour and when I arrived, the manager informed him the truck was not ready for viewing. I am a cash on hand buyer and wash excited to test drive and buy it. This guy is irresponsible and a classic example of why salesman have a bad rep.

No cumplen con la garantía,cuándo tu vehículo presenta algún defecto que la garantía lo puede cubrir,simplemente te ignoran y dicen que todo está bien cuándo no es así

This is the second purchase I have made at AutoNation Toyota Gulf Freeway and I will keep returning! We were greeted by David Garcia in the parking lot and immediately went above and beyond to help us find a Toyota Corolla for my mom. It was a pleasure working with him. He was honest and made the whole process smooth. Never did we feel pressured and it was a haggle free purchase. By far the best deal we found out of 4 dealerships. We will definitely be returning to AutoNation Toyota Gulf Freeway for our car needs and we look forward to working with David Garcia again! Thank you so much David for your attentiveness and the great restaurant recommendations ❤️🙏🏻

Aziz was fantastic!

Didn’t have an appointment for my oil change but was in and out in about an hour or so. I’m used to waiting 2-3 hours with an appointment at other places so it was a nice alternative. I normally drive into Houston to get the cheaper pricing but they were the same price. Pablo was my service tech. Knowledgeable, professional and to the point. I’ll be back.

This was my first time to bring my 2021 Toyota Camry in for service. Casey, my Service Advisor was very nice and professional. The facility was clean and an overall good experience, I even got my car back earlier than expected. I'd definitely go back for future service.

I’ve been buying all my vehicles here since 2006. After being separated for 5 years recently it’s been hard to build my credit. Aziz is one of those people who will definitely help you. He gives this care and passion that he will help you and if he was in our shoes. I’m not kidding when I say if you really want someone who will help you and trust, this is the go to guy. I’ve bought 2 cars from him and just yesterday he helped me again and helped build my credit up. I don’t know what I’d do without him. Thank you for everything you’ve done for me and my family!

Very professional and honest. Service was fast

Servicing the car there is super easy, friendly staff.

Fast, Friendly service.

I’ve owned several cars and trucks, in my experience Toyota and their vehicles have both been of great quality service. They have gone above and beyond for me on my vehicles when it comes to time sensitive requests. I wouldn’t take my vehicle anywhere else for my oil change. And it’s close to home. I had so many great experiences at this location and have brought in my family to also buy vehicles here. Thanks Rick from service and Carlos from sales y’all are amazing!

Service is quick, kind, and efficient. Ask for Pablo. He is great at what he does!

I was having pretty scary transmission issues. Turns out my vehicle had a recall for that specific problem. My person's name is Brandon Silva and he was nothing but awesome, discussed everything to be done in detail and even listened to me rant about my personal life. Everyone I came in contact with there was nothing but nice, to-the-point and helpful.

Sadly, I had to edit my review because it seems that I can't ever agree with the ghetto service that they have. I have purchased 2 new Toyota tundras in the last 8 years and both times have been mistreated badly. Sadly, I have had to drive to Toyota of Katy or Toyota of manvel. So sad I can never do business at this location because it's only 5 mins away. I don't recommend. Service and staff are YUCKY.

Very Good Customer Service! Fast and easy to schedule and service was done in No time. Thanks you.

Highly recommended..Nice and friendly staff with excellent service .

Had no issues Rachel De Leon solid salesperson

Justing was very helpful. Great customer service

Beyond blessed !!! Thanks to AutoNation Toyota @ Gulf Freeway!!! For the purchase of my new vehicle. Very clean and professional dealership. David Garcia (sales rep) very enthusiastic, attentive, with a great personality. Come and see them for new or pre-owned vehicle needs !!!

I had been looking for a C-hr for a year now, I found a few but the dealership markup was insane at other lots. I am so happy I was able to work with Clarence to make it happen. Very professional and friendly employees, including finance which was a treat. I love the no-nonsense business of buying a car with Autonation Toyota!

The team at this location was very quick and extremely polite! I usually hate going to dealerships but these guys really work hard to change the experience!

Angela Risinger was excellent !!! She explained everything thoroughly and was attentive to all my needs. The sale of my Toyota went quickly and I was impressed that I was able to get the amount I wanted. Thanks to the entire team from the manager and his sales force. I was a pleasure doing business with your company !!!

Clean dealership and spacious waiting area for guests. The service advisor was very attentive and professional. I had a good experience and plan on returning.

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

Several things just lacking. We were first told that we could use our company tax number, as this purchase was for resale. Then later we were told that we couldn't. We are based in the DFW area, and this purchase was made on line based on the pictures and information provided for by AutoNation. None of the pictures provided by AutoNation showed a 5" red scratch on this gray truck, and the bumper has been hit at some point. It is not terrible, but it is noticeable. Also, nothing was shown or said about the 4 bolt holes on the top surrounding the bed. These are quite noticeable, and look bad. I guess the previous owner had a bed cover and decided to keep it. Truly unbelievable that this wasn't mentioned. We paid $475 to have the truck transported to us here in Dallas, but it took over a week after they received the cashiers check for the truck for us to get it. Mark Bobbitt 682-553-3333

Highly recommended …………….

Excelente servicio y personal amable y atento

Wow. Amazing company amazing Expert Manager. They know how to get things done when it comes to online trading. So impressed by the knowledge, and sincerity. Thank you Mrs. Anita for your amazing company, you can invest in your own capacity, I will not tell you how much I invested because it private, am here online to recommend Mrs Anita Crypto Fx for her good works, if you are looking for where you can invest your money, and where it can be safe contact her via. WhatsApp:+12133736954 Email:anitacrypto44@gmail.com

Nice and friendly staff Mr Abdul Aziz excellent customer service

I dropped my car off at 7:00am to have the oil changed and a recall. At 7:30am I was in the shuttle on the way to my home. The shuttle driver was very friendly and we had conversation all the way to my destination. I received a call at around 8:40am that my car was ready for pick up. I had a ride back so didn’t need Toyota to come pick me up. When I got there to get my car I found out they had even washed it for me as a curtesy. Amazing service and I love being treated so special. Thank you Toyota your staff is amazing and Luis Guzman was so professional I will be back for my next service.

Service department was excellent. Rick did a great job of keeping me informed. Work was performed quickly.

Dejan los carros sucios por dentro

Service department is great, Replaced my battery and also washed my Corolla

Excellent Customer Service! I purchased my very first vehicle with Maikel Coll Aguilera. Early birthday gift from me to me 🥹❤️

This dealership is further from me than Demontrond, but I enjoy coming here. The staff is very friendly. They take a little long however, the waiting area is always stocked with coffee and clean. The best part is I never have to ask them to wash my vehicle. They do that automatically. At Demontrond Toyota when I spoke to the head service guy, Mike, and asked if they could wash my truck, he responded with, “Well did you buy your vehicle here?” I said no, then he says “well we don’t have time today.” My next purchase will be here. I will never return to Demontrond Toyota. Keep up the good work Autonation!

Thomas was very helpful,an great fast service

This is the Best Toyota dealership in Houston area. No nonsense straight forward team that keeps their promises. I live them Ask for Rachel.

Francisco was super awesome and helped me get my car. He was very helpful and has great customer service. THANK YOU FRANCISCO!! I definitely recommend you guys coming here. You will NOT be disappointed.

Great place to buy a car ! Fast and ready to accommodate in any way needed

Prompt greeting, service explanation clear, comfortable waiting area and efficient wait time.

Very professional staff and fast service!!!

Went here for my new 2022 Toyota Camry Toyota courtesy oil change. I didn’t want to get it done at keating Toyota due to negative circumstances. Pablo immediately got things rolling and I was out in less than an hour. Waiting area is clean and spacious. Clean restrooms. I will be making this my go to Toyota service dealer.

Excelente trabajo de mantenimiento manteniendo informado al cliente todo el tiempo del progreso del mantenimiento

Fast,professional service,associates are always very helpful and courteous.

Good Service department!!

Bait and switch. I listed my 2015 Avalon Hybrid on CarGurus for $21,500. They accepted my offer. When I went down there, they lowered the offer from $21,500 to $17,000. The new price was not the result of the condition of the car, etc. This new price, $17,000, reflects the current published trade-in value. Bait and switch.

Fast and friendly with the service. Helped understand all problems.

Had my maintenance done the service was fast and the people were very friendly

Always Excellent service provided by Pablo

They are the most helpful people ever!! I needed help getting a new car to upgrade from my 2003, and Carlos Barrera helped me get a 2022 Camry LE!! He made sure I was well taken care of and had answers for all my questions! Also thank you to Taha Yusuf for helping me understand the whole process and any information I needed to know! Definitely will continue doing business with AutoNation Toyota Gulf Freeway.

Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com

I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend using their service department.

Overall my experience was good.

Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Excelente servicio y gente amable

amazing staff!!! so helpful and nice!!

Best deal in the city and nice staff

Excellent service and friendly staff

We had a great experience from start to finish. They had the car we wanted and gave us a great trade in value. Coral in sales was great to our kids. She took the time to make sure they weren’t bored. Happy kids…happy wife…happy life! I am happy to be back in a Toyota!

Great service, friendly staff and a nice place to shop for a car. I've bought my last three cars there and will buy my next one there too!

I would recommend to anyone who is looking for highly professional workers who are problem solvers. Would come again anytime.

Most helpful and very convenient place from my home

Salesperson was very helpful and had knowledge of vehicle. Dealt with courteous and helpful advisers on my first oil change. 😎👍🏼

the service was excellent I am very satisfied with the service tank you miss Sierra!

Son muy amables, atentos y profesionales. Los recomiendo ampliamente porque te solucionan rápidamente tu problema. Me contento de ser uno más de la familia AutoNation Toyota Gulf Freeway

The service was professional and courteous, the service representative was knowledgeable about my vehicle and provided updates on the state and performance of the vehicle. She gave me a time frame for completion of service and I was not disappointed. Before I left, she gave me an update on future service needs for the vehicle. Excellent job!

In the past, I’ve had a decent experience. Haven’t been in over a year and this visit was not good this time. I was early to my appointment but still had to wait over 3.5 hours for an oil change and tag light replacement. It was disappointing and a waste of my whole afternoon.

Good attention and helpful.

Great customer service. I liked it

Angela sales, got me the 4Runner I wanted, the finance department was good. The Pre-prep department good. Only complaint was the weather, it was raining! 😁

great service............

Quick and very enjoyable process. They treated me like family. They had exactly what I was looking for and went the extra mile for me. i will recommend to everyone I know.

Exelente servicio !!!!!!!

Excelente servicio en la área de vendedores recomiendo a la vendedora Carol y al jefe de coalición Carl

did what I needed them to do

Service is always top notch. Agents are always polite and quite knowledgeable. I'm usually in and out in less time than predicted.

I purchased a vehicle from here 2 weeks ago. (Used) I was just sen an email that asked me to leave a review. So here it is. If you purchase from here (i wouldn’t again) make sure you read your purchase order and the “fees” that are on there. Particularly a “400 dollar window tint” fee. I asked about it with my sales person, my finance person and was told by both that the tint had already been done. After taking the vehicle to someone who does tint, we were told there was no new tint on the vehicle. After calling this sham of a business out, all we were told was that, “sometimes it gets overlooked so bring the car up and we will put it on”. That’s not how this works, plus the vehicle is a 17 and the tint is fine. It’s a flat out scam and I would never do business with these people again. As of now, we were told we would get the 400 back, but as you can guess, we are getting the runaround about that as well. Stay away from this dealership

I’ve been searching for a TRD Pro and finally found a great deal . Shout out to Francisco, Pratik, and Taha for making this such an easy and enjoyable process

Trading cryptocurrency with a trusted account manager is what can make your dreams come through. For me Allen martha has the best trading strategies to win. I never believed on any post recommending online trading until I gave her a try and the outcome was great for me. Made a whole lot of profit for me. I recommend her to anyone looking to earn in Crypto trade. WhatsApp: +1 (302) 219-6094 Email: allenmartha897@gmail.com

I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee

First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.

Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.

Cheapest in town Friendly Service department ok

Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?

Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!

They gave me great service and answered all my questions,

Charge 700 for 2 tires n a rotation, get out a here

I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo

Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻‍♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻‍♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like

We purchased our 4 runner, drove it off the lot having ordered and paid for fenders to be put on. Waited several months, constantly checking in, finally called to say we’d be calling BBB. Amazingly the fenders were there the next day. Had them put on, a few months later while driving down freeway one rips off. check others and another one is loose. Call dealership, wait three weeks and take car in. Pick it up and the fenders aren’t properly installed, already peeling up. Now waiting to have them put on again. Absolutely terrible service!

Que ahí buenas trocas y ofertas..!!

I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.

The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.

Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority

The smoothest and fastest car buying experience I’ve ever had! Great customer service.

We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!

Su atención y servicio soy cliente desde 2005

To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.

First rate for courteous and professional service.

Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.

I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.

The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!

GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!

I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.

Very long wait times... and they wash your car whenever they feel like it

I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.

Clarence Hill was amazing, polite, attentive and he got me the car I wanted.

I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!

We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.

Jose Companno is our regular service adviser. He is helpful and nice person.

They did everything faster than I thought they would and had great service!

Took long just to get an oil change and tire rotation

Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street

The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.

Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.

Advisor very helpful with my recall notice plus a service check.

It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours

It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs

Confused, not callback by the supervisor who promise to callback with information. Not good

There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.

Always a pleasure dealing with AutoNation Gulf Freeway!

Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.

Spacious lobby. Clean restrooms. Very friendly helpful service managers.

Very good job you guys and the service was very professional

My service person was very professional and helpful.

The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.

Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)

Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!

Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.

I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative

Whole process was like a breeze! Good salesmanship and financing personnel.

The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.

From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.

Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.

Please do not waste your time here. Terrible service.

I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.

I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.

Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true

I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.

Great except the cashier was not wearing a face covering

The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet

Waiting time for an oil change is extremely too long with appointment.. poor service

Special thanks to Hector Rivas for his help and advice.

The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.

My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!

wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?

I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....

My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck

Great enjoy the visit everyone was great I will come back

I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.

Good experience and customer service. Somewhat slow for service advisor to check in.

Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!

Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman

Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.

I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.

I am very impressed with this dealership. They are very transparent

Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.

I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!

Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.

Provided great service and follow up. Service person was courteous.

The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.

I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you

just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again

Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota

Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.

Great service just need to fix the car wash machine

The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.

Their service and those that service you.

The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).

Fast , friendly , great service will be coming back if needed

wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me

Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!

The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.

Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job

Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!

Good customer service. Very happy with the fast service

The price for the service is high. Customer service was okay. Comparatively the price is high.

Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....

The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.

Very efficient, fair experience. Salesman (J Monzon) exceptional.

Great service and the employee was a great helper.

I rally appreciate the professional service that I received at AutoNation

They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.

The sales Associate and the Loan Specialist provided outstanding service!

This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.

Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.

Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.

Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.

Really good service. The repair took a week and the staff was very friendly.

Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.

Luis Trevino has Grt customer service.

Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!

The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!

Great service and fast! Coffee is good.

Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.

Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!

My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!

Customer service rep is nice and have a good selection of vehicles.

The purchase was done in 2014. This visit was the response to a recall to replace air bags.

Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.

The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.

I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.

Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.

Real good service ,fast, professional , friendly and informative.

Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.

I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here

Great service. Appointment is flexible. The car is even get washed this time.

Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.

I got the car i was lookin for...

Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.

compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..

The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!

I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.

I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.

Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.

I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.

I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.

I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.

Thank you Zillie was very helpful This place is very close and convenient to me.

I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.

Was very happy customer. Service was great and fast!

I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.

Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.

Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.

We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.

I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.

Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.

I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!

I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.

Good customers service!!!

Great service at sales and the service department

Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.

Good service and I am completely satisfied with the service

Excellent Service Advisor kept me up on my Vehicle.

please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.

3 hours for oil change not acceptable even with appoitment

I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.

Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.

Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.

Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!

2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.

I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.

I love this dealership! Very friendly and they listen to your needs.

Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .

Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!

The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.

I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.

1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡

Omar he always help me, great service, I love it...

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!

I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck

3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway