Recent Reviews from AutoNation Toyota Gulf Freeway

Bought a 2009 smart fortwo here on 7/18/18. My wife ended up not liking the car, so I inquired about returning it per the "5 day, 250 mile money back guarantee. No questions asked" policy offered by Autonation. Got no response by email to the sales manager, nor text to the original sales person. Had to call in and get transferred several times before I could speak with the sales person or manager. Their immediate action was to ask why I wanted to return the vehicle, and what was wrong with it. Both questions that I did not want to answer, and both questions that they should not have asked per their own policy. I brought the vehicle in to return it on 7/20/18, and was again approached by the original sales person and the sales manager and was again interrogated by both of them as to why I wanted to return the car. I stated that it was not their policy to ask questions and that I did not want to answer them, just that I wanted to return the car. The sales manager, Cristian Dal Bosco, went ahead and took a picture of the mileage, which was less than the 250 miles allowed by their policy. He said that they had to check with their finance department to verify that the check I had written on Wednesday cleared (it did), and that the earliest they could refund me was the following Monday (7/23/18). He then aggressively told me that if I had stripped the car for parts (serious question: is this a problem with their returns? Why would I, a cash buyer with a local address, do this?), I would receive no money. I should also note that this exchange happened right in front of his boss, the general manager of the facility. I requested that this agreement be put in writing, and the sales manager hand wrote a note, and attached his business card to my paperwork. This seemed wholly unprofessional to me, and I asked for something to be typed up on company letterhead, though the sales manager stated that they could not do this. Why advertise a "no questions asked" return policy, and then proceed to aggressively interrogate the returnee? The whole process was uncomfortable, and I will let all of my friends, family, community, and anyone else that will listen to avoid this dealership and all other Autonation dealerships across the U.S. I've called Autonation Corporate Customer Service to lodge a formal complaint, and to request that they provide additional training to their staff on their Money Back Guarantee policy.

Michael Van Meurer Jul 21, 2018

Very disappointed with this dealership. Saturday morning my 2017 Toyota Camry with just under 17k decided to mess up. The car would crank but wouldn’t start. Dealer didn’t receive the car until 5pm which is closing time on sat. So I had to wait till Monday. Monday morning I call and no answer. Left a voicemail and never heard a thing. Tuesday morning I show up and they tell me they need all of they keys to the car because they want to try to reprogram all of them and if it doesn’t work, they’ll have to swap out the alternator. I wouldn’t say I’m a car expert but I’ve gotten my hands dirty plenty of times and know how to read a cars electrical diagram. And I just can’t seem to find a reason why the alternator would ever cause a crank no start. But I decide to give them the benefit of the doubt and let them try to fix my car. And the situation just goes downhill from there. Before I leave I ask for a loner and I’m told they don’t have any and that loaners have to be scheduled a week in advance, but maybe they’ll have one around 9am and that regardless they should have my car fixed the same day. So I come back at 9am with the keys and I’m told that a car came in for service and is now in front of mine so it should take a couple of hours before they look at it again. I’ve been working nights so I can’t wait that long. So I ask for a loaner again and now they tell me that they cannot give me a loner because they don’t know if the problem will be covered under warranty. I asked if I would be reimbursed if I rented my own car and they said they wouldn’t do that. They also told me that if the car didn’t get fixed that day then they would give me a loaner. At 5pm I get a phone call and they tell me they couldn’t fix it and that they are going to give me a loaner. So I get someone to come pick me up and give me a ride. And as we are about to head to the dealer I get a call again and the service advisor tells me that the service manager won’t approve a loaner because they still don’t know if my problem will be covered under warranty. But now they are willing to reimburse a loaner car. I ask a family member to borrow a car instead of spending the money. I don’t hear anything from them until Thursday 9 am. Their shuttle picks me up at 1pm. So I get back to the dealer and they give me a paper which explains the work performed. Which stated that the vehicle had code B2784 which in the mechanic world means transponder key coil open/short. It then states that the technician swapped one out from a know good car and it fixed the problem. And that the new part was in stock. Having said that, I really wouldn’t of cared how long it took if they would of gave me a loaner in the first place. But having read the techs report, I wouldn’t want to take my car to that dealer so that they can be swapping parts off of my car to try on another one. But honestly 3 business days to fix a car that has a code that tells you the exact problem and you have that part in stock? Like I said if I had a loaner they could of taken all year for all I care. But if they didn’t want to give me a loaner the least they could do is fix a 1 day problem in a day like they promised in the first place. And not try to tell me that the alternator maybe the problem when there is a code telling them the problem. So there you have it my fellow Houstonians, this is why I give them one beautiful star. Next time I’ll make sure to schedule that loaner a week before my car breaks down.

Giovanny Gonzalez Jul 19, 2018

DO NOT DO BUSINESS WITH AUTO NATION TOYOTA... We went last year to Autonation Toyota in Pasadena to get a Nissan Pathfinder. We were happy with it until we started having the "check engine" light on. We had the vehicle for only a few days... We took it back to them and they told us that the vehicle needed a part and the part had to be order. It was "free" of charge since we had just purchase the vehicle. The vehicle was at the dealership for over 3 days. Keep in mind we had traded our car that was appraised for about 8k. So they let us use one of the vehicles they had available, while ours was getting fixed. Once we had our vehicle back the check engine light turned on again. Took it back to Auto Nation and they told me that they "just forgot to reset" the vehicle.... I was in and out within 15min. Well.... I went home, put a white towel underneath the vehicle and in the morning oil was everywhere! I took it back to the shop, told them I did NOT want the vehicle because it was having a lot of mechanical issues... This time they said they forgot to "tighten the oil filter". I said NO, I want my car back.... They said they had sold our vehicle but that they will try to get us another Pathfinder and in the meantime they would let us drive another vehicle while they find us another one. Took them about another week or 2 to be able to get us another one. Well after we finally got to see the new Pathfinder they noticed that the back door wouldn't lock and it would automatically open. They said it was "just and electronic issue". At that point it's been over a month and a half and we need a reliable vehicle and we didn't want to keep doing business with them. So the manager at the time Rick (which he is no longer working for them) was going to refund us our money. He did tell us it would take 4 to 6 weeks for them to get the title back and that they would payoff the loan and refund us for our vehicle trade in plus all the packages (which was about 6k in just add ons) we got at origination of the loan. Its about to be over 8 months and they are ignoring our calls and no one is taking ownership of the situation. We didn't get any money back from our trade in or the packages, and we also didn't get our car back. I will NEVER do any business with them. I wonder how they take accountability for this kind of transaction. How do they report this when it comes to the IRS? At this point my spouse and I have decided to proceed with legal action. Our lawyer assured us that we have a legitimate case. If anyone else has the same situation please respond and I will forward you my lawyer's information.

mirna Galeana May 23, 2018

My sister n law and I went to the Auto Nations/Toyota dealer 45s 12111 Gulf freeway 77034. Her Toyota Tacoma is having problems turning on. We started off with Ms. Ani Varnar Service Advisor she had the mechanics run a diognistic check on the battery and starter. The diagnostic check determined to be the Battery and the battery posts were really corroded. The battery has a partial warranty. Well Ani said they could replace the battery just pay the difference, but the problem was that the post were so bad that if the messed one up we would have to replace and pay for the post and labor. I told her I would take the truck home and take the batt out myself and bring it back. Well she said that I would not be able to do that because I did it originally thru service dept. I called BULLSHIT, so the loud mouth that I am asked for a supervisor. I spoke to Mr. Anthony Pereira Service Director he said that dince they had done the replacement thru service I had to go thru service for the warranty. So I said what if it broke down. He said TOYOTA would hve it towed. I was so mad I said before we continue to talk I am gonna spread the service I receaved here today on Social Media. Then I said I am gonna take the truck all the way to Brownsville, Tx and have them tow me in. His responce was Toyota would tow to the nearest dealer. I said no i would make your TOYOTA DEALERSHIP TOW ME ALL THE WAY TO THIS DEALERSHIP THAT DID THE ORIGINAL WORK. Then I said who wins. Not you. To my surprise he came out with, I tell you what Mr. Sanchez we shall replace the battery you pay the difference. If we tear up a post line, we shall replace it FREE OF CHARGE. I was like wow. This was the best customer service I have receaved. Wow. I recomend anyone to go out to this dealership. They have an awesome customer service dept. plus they have an awesome selection in vehicles and deals. Check them out. I came out a happy CUSTOMER. Thank you Mr. Anthony Pereira & Ms. Ani Varnar

Rolando Sanchez Sep 27, 2017

Took my car in many times for oil change / tire rotation, etc... Each time it took much longer than it should have. Thought I'd be able to wait at the service center because they said it would only take 90 minutes, but in the end I felt foolish wasting my whole morning (frequently over 3.5 hours). Two stars instead of one because at least the service was done right. Then, when it came time to look for a new car, everything felt very unprofessional and skeezy. I was approached by a dealer before I even exited my car. I told her I had an appointment with a specific dealer, but she insisted that he wasn't here and that I'd work with her. Likely she sniped me. I offered my car as a trade in, but they didn't have the vehicle I wanted to buy (none were in Texas, so I don't fault them for that). While I accompanied one of the dealers on the appraisal drive of my old car, the dealer that met us in the lot tried to turn my partner against me ("Now that he's gone, who cares what he wants. What do YOU want?), so she could play us off each other. Not a good way to treat people. When I came back, I was told that I'd get an appraisal quote in about 15 minutes. While we waited, there was no mention of the option to ship the model of car I wanted from somewhere else in the country. She was pushing something from their lot to the exclusion of anything else. She asked her manager about finding the model I wanted from some other dealership in Texas, and she told us he laughed at us for even thinking it. Did not feel great about that. Later, after we'd been yanked around for about half an hour, we asked if there was a result from the appraisal. She left to check, and came back, saying they would offer $2500, which was about what I expected, having done some research. The offer would stay in their system and was good for a month used as a trade in or buying from us outright, she said. Foolishly, I didn't ask for a paper record of the offer. We left, needing to reconsider our options. We were able to get a wonderful deal on a new Ford vehicle that was similar to what I wanted. I went back a week later, wanting to get the $2500 for my old car. I had to speak to another dealer, and he said there was no record of an appraisal on my car. They had to appraise it once again, this time offering only $2000. I reluctantly agreed. It was Friday afternoon, and they said they'd cut a check on Monday. I gave them my address to mail it to. By Thursday, I called, asking if it was in the mail yet. They'd forgotten. So they said I'd get it by the next week. On the following Tuesday, after having heard nothing, I asked again where the check was. I was told to come in and get it. So I did. That was the last time I'll ever set foot in that building. Long story, I know. But I've had nothing but frustrating experiences with Auto Nation. I strongly do not recommend.

Matthew Frederickson Sep 1, 2017

I went into Autonation Toyota to purchase a truck. Levi Diaz helped me out in making my decision and gave me plenty of options to chose from. The experience with him was amazing! He even went out of his way to come in on his day off to make sure my vehicle was clean and ready to go. However, I had a horrible experience with the finance manager! I felt as if I was being forced to purchase warranty for the truck even though i didn't want it. After declining the warranty several times, I felt like his attitude changed from being polite to basically being kicked out of there. The following day I had to go back in to take my loan documents for the purchase of the truck, I sat down in front of his office and waved at him so he knew I was next in line. After 45 minutes passed 2 other customer's arrived which were also waiting for him, when he finished with his previous client, he came out and grabbed one of the other customer's and ignored me. So I waited patiently for another 20 minutes. He then came out and grabbed the 2nd person and said to me that he had to take care of them first that I could go finish with any of the other guys, that I didn't have to wait for him. However, no one else was available. I just felt like he kicked me to the curve. I was not happy at all more like pissed off, so I waited about another 15 minutes and walked into someone else's office and told them what was going on. Immediately they went to go let the finance manager know what was going on. Finally the finance manger called me in and his excuse was "oh I thought you were here to return your car". Apparently it's okay to make customers wait, because theirs no money coming into autonation if they're returning their car. So we finally did the paperwok and he said I was good to go. So Levi took me to my truck and I was about to leave when Levi said "where's the tag for the truck? I need to install it so you won't get pulled over." The finance manger never gave it to me and he was no where to be found. Now Levi had to go to another financing person so they could print it out for me. It was such a horrible experience! I wouldn't recommend anyone to go to AutoNation Toyota. There should be no reason why a customer purchasing a vehicle from a dealership should go through a bad experience like that again.

Johnny Diaz May 20, 2017

Very bad service and No customer service. They don't have customer relations department so you cant find anyone to complain to of the deceitful parts and service managers! The business owner is not reachable as well so if you are lucky enough, stay away of those folks! I had my windshield broken. After some shopping here and there, I got a good deal for the OEM part purchased online. Before I purchase, the parts dept advised that it is heavy to pickup and it is better to install it there. They connected me to service agent called "Roy". He advised that they have contractor glass technician and that after-the-market glass would be much cheaper as it costs in total around $300 all inclusive including the glass, labor and tax and that if I get my glass it will not come with warranty. I notified him that I purchased the glass from them already and it will be ready for pickup the next day and I would like to go with the OEM since I got a good deal. He advised that in that case the glass and labor will come with warranty and it will cost me $85 installation and it will take between 1.5-2 hours. I went on Saturday and informed him that the windshield is ready at the parts dept. but he said that the glass technician don't work on weekends! I confirmed again with him that the windshield replacement is going to be $85 labor and tax as agreed before and he confirmed! On Monday the parts dept sent me weird email asking me if I have concerns or questions. I replied that I have no concerns and informed them that I will install the glass that day but I might go for the after the market. They replied that the installation will be $290! I replied that I already agreed with service dept and I have a conversation copy of that agreement! I went there and found Roy avoiding me for almost an hour and when I got ahold of him, he turned red as he lied saying he thought I was asking about the side glass. He stated that the windshield installation would be $230 and will take 4 to 5 hours! I went to the service manager only to find that service manager and part manager were behind Roy's lie! Jay the service manager pretended to be discussing with Roy and repeated Roy's lie stating it was misunderstanding of what glass ! I offered him to listen to the conversation and to send him the printed conversation with Ray but he stubbornly rejected. I'm sure anyone reading this will easily figure that those folks are deceitful and do not keep their promises. Can anyone guess that windshield installation would cost $290 or even $230! Did anyone see any windshield installation taking 4 or 5 hours! Any dealership with the service manager handling customer relations as well and without a separate customer relations is untrusted! I certainly did not get the service and got my money refunded! I'm sure they either got an offer for the glass with the undiscounted price so they decided to break their agreement and their promise with lies!

Michael Selim Mar 28, 2017

Horrible service! I had an appoint for oil change and alignment. My appoint was for 7:30 AM. I arrived early. At 9:10 a service adviser told me that they were almost done by 9:30. At 10:00, he told me that the tech was driving to test the alignment. I did not get my vehicle back until 10:55! I am OK if they just told me it was being worked on. I am NOT OK when they lied to me. It took 3:30 hours to do oil change and minor adjustment alignment? I had a conversation with the service manager. His attitude was "what the h3ll do you want me to do?!" Mr. Service Manager, I cared eough to tell you. If you don't know what to do, find something else to do! Finaly, when they brought my vehicle up, they did not remove the plastic cover or the paper floor mat. Minor stuff, but clearly these people don't care about customer servie. There are plenty of Toyota dealerships around, take your money to where people care and tell you the truth! The above post was written in August, 2016. Stupid me, today, Nov 2, 2016, I took my car in for oil change. Again, similar to my experience above, it took 2 hours. At 8:10, the service advisor told me that they parked my car in the wrong lane and that he did not know when they will get to do mine! I told him that I have to go to work and that he would bring my car around. I wasted over an hour for nothing. As I waited for my car, the Service Manager came and said that they are working on my car. As I talked with the Service Director, Jay Henderson. He agreed that it was not acceptable to wait 2 hours for an oil change. I asked what he would do anything differently. He said "it's hard to do." Another words, he couldn't careless! In fact, he recommended that I take my business somewhere else. Well, Mr. Service Director Jay Henderson, I WILL take my business somewhere else where they care about customer service. Oh, when I picked my key from the service advisor, besides asking me to sign, not even a word of acknowledgement that they screwed up or an apology! (Don't waste your time trying to contact the General Manager)

Vince B Nov 3, 2016

This has got to be the worst experience I have had shopping for a vehicle. Me, my wife, my mother-in-law, and my newborn son show up at this location with the mindset of just shopping for a vehicle. so they set us up with a salesman named Abid and all was well in the beginning, he showed us the vehicles that we wanted and let us test drive them and then we talked about trade-ins and wanted to see what kind of trade-in we could get with our vehicle and this is where everything turned South. As they took our keys to go do an appraisal Mr. Abid showed us other vehicles asking us questions like what are we wanting in a vehicle. then he asked "so what really brought yall here today? and I said well we are just interested in looking around and seeing what our options are. and then he asked (problem #1)so yall are here to buy a vehicle or are you wasting my time? thats where his attitude started to shine. we walked back in to sit and talk some more and wait for the keys to our vehicle ( mind you it has already been an hour since they have had our keys) my son wakes up and is now hungry and go figure his food is in the car, so I asked if i could have my keys to go get it (problem #2) he tried to distract us by talking about buyying a vehicle today "lets give me one minute, what would I have to do to get you this car today," I just want my keys so I can feed my son. Finally got my keys and I come back and whats this?? (problem #3) my wife is talking to a new salesman, the other one had a family emergency and they handed us over to a new rep. who was all up into "hard selling" which is completely annoying! (problem #4) as soon as I sat down from comming back from my car with my sons food sat everything down on his desk and they took my keys from me again (mind you the appraisal is already done, so why did they need my keys again) and this guy was asking me what can I do to get you in this car today. I told him I would like to see what my options are so I can crunch numbers so that I can make a decision. (problem #5) He finally shows us our options after 4 hours of cornered hard selling tactics. and the offer was so stupid, they were gonna give us almost nothing for my vehicle (steal) and gave us the worst APR 14.99% (cutthroat) and the monthly rate was just stupid. ( I know my credit score and its very good), they told me it was the best deal of the day, you have got to be kidding me, I called my bank after seeing those numbers they told me they could do it for 3.8% APR and half the monthly rate. so they were out to steal my money and I know that cuz finally when I said that I am ready to leave he said oh no wait my manager said to let you have the employee discount and gave me a whole new rate. they raised my trade in value (to where it should have been according to bluebook) they lowered the APR % to what my bank offered and the monthly rate to nothing, plus a rebate on the vehicle. I actually like the deal (wasnt even interested in buying that day just was interested in looking for a vehicle to hopefully purchase within the next couple of weeks) so I said I liked the deal and he got very happy and we started to fill out a little bit of paper work and (problem #6) so we require "x amount" of down payment that was extremely outrageous that we didnt even agree upon so I asked where the hell did this number come from.... "well for me to give you this amazing deal we would need t o acquire this payment...." (problem #7 and biggesst problem) 8 hours now and they still have my keys and asked to have them back so we could go home and they almost refuse to give it back to me it took literally 30 min to get my keys back which they had no business having at this point. they were holding me and my family hostage. I will not in my life come back to this place and hope no one has to experience what I had to go through, i would advise you go to another toyota location and avoid this place like the plague. they need to incorperate a better quality system in customer service and not hold them hostage

justin jordan Sep 26, 2016

If I could give 0 stars I would... This place is a joke of a dealership and I hate that I looked past my judgement and purchased a vehicle here... First my dealer Alfonzo? Something like that, informed me they only had 1 2015 camery in stock, (this was the first lie) looking at the vehicle he presented I was a little interested but wanted to go look and see what else I could find, he wanted to give me a quote so like a idiot I went inside so he could write it all down for me... Once inside he quoted me and it was above my price range, so he pushed me into seeing if I could get a loan... He told me it would hit my credit ONCE, I asked twice if he was lieing Bc they have multiple lenders and I know how that works from a retail stand point, but he assured me it was different and it would only hit once. (This is the second lie) So I applied for a loan and my credit score got hit 10 times... My credit went from decent to poor as hell, at this point I was upset and felt like I wouldn't be able to go to another place Bc of my new poor credit score... My dealer also said he could get my payments down to 300 a month... (Third lie) and when having trouble getting the price down my dealer wondered off and started helping other people... I tried walking out 3 times and every time they would FOLLOW me to my car and basically beg for my business. Then the sales manager Vince came out to speak with me and told me that the dealer should have shown me the other 2015 models they had... I found the one I wanted but the price was higher than the one down the road, Vince assured me saying "it's toyota certified, this means you get 2 keys with the car, and everything has been checked out by Toyota and this is a like-new car. All the tires had been changed and they only use Michelin tires or bidgestone tires," and like an idiot I fell for this speech.. Keep in mind I was there from 2pm to 9pm and by the time I saw the other car it was dark outside. I get the paperwork done got the extended warranty and cleaning kit, and as I'm leaving someone had to unlock the doors to let me out, my dealer handed me ONE key and said they would mail me the other (4th lie) and said they would mail me my plates (5th lie) the next day I realize 3 of my tires are Bridgestone and one is Forenza tire with different tred I call the dealership and was forced to speak with the dealer who sold me the car, he said they would change it for me on Monday (6th lie) on Monday I called to make an appointment w the service department and they said they couldn't do it, I also didn't get my cleaning kit that I spent 500 dollars for, and had to make a special trip up there to get it. While I was there I was once again told conflicting information regarding my 2 keys they said they would have to make me a second set and someone would call me about it within the week.. Never happen, 3 weeks into having the car my ac stopped working, went to the service department to be told nothing was wrong... Went back two days later w the same problem and they said my compressor was out and a filter was messed up and they kept my car for two days in which they didn't offer me a rental and when I asked for one the response was we don't give rentals for ac work.. So now a month has gone by Ive had to do work on this car already, and have called and left SEVERAL messages to get my second key and have yet to get it... My advice is to trust your gut, don't let them sweet talk u, and make sure u have everything they have promised sitting in front of you before u sign anything!

Jordan O May 11, 2016

Hi Friends .... i wanted to share some experience i personally had with auto-nation Toyota. They are the last people on earth who i will trust again.Their customer service is terrible and it sucks. I bought 2 camarys from them,one a 2013 and another a 15 ... both cars have tire insurance on them or Better to say they convinced me to get tire insure while i was financing .They told me if anything happens to tire they will change it free of cost since i am taking tire protection. They said they will cover all natural causes from nail on tire to tire burst ,..flat tire ,bla ,bla bla. Believe me guys ..they are good at LYING on ur face .I am writing this review siting at the showroom..I got a nail on my tire and came here to repair it ..They are telling me they cant do it bcoz the treid is low.They never told me this when they were selling the insurance ...i am paying 2 $ a month for 6 yr for tire protection which gona cost me close to 3 tires..on both cars .Daang bro.. another experience...I had my 2013 camary due for 35000 service which is a major inspection., including tire rotation ,oil change..oil filter change n lot of other stuff..it cost me 100 bucks,b4 i went in for inspection i noticed on driver side tire was wearing out more ...n i read a bad review about them...I was a smart ass.. so i put a sharpy marking on the rims with low treds .after the inspection was over i checked my car just to find the same tire at the front driver side ...which tell me THEY NEVER DID THE TIRE ROTATION.... NOW HOW DO I KNOW IF THEY EVER CHANGED MY OIL AND OIL FILTERS??trust me guys THEY are liers...n most of the time the coffee machine in lobby is out ....i personally had experience 3 times in between a month n half n i personally reported this issue to RYAN who is a senior manager ....n they never fixed it for a month n half..n every time i ask them..tell me it just went out....GUYS ..IF THEY CANT FIX A 2500$$ COFFEE MACHINE HOW DO U EXPECT THEM TO WORK ON UR 30000$ CAR.N DON'T EVER GO TO SALES PERSON jawed ...HE WILL CHEAT U......SO FRIENDS DON'T LET THEM GRAB UR MONEY..TAKE UR BUSINESS SOMEWHERE ELSE .....N i know they wont post my post for long bcoz this is the 3rd time i am putting this up..N AUTONATION FOR UR INFORMATION..PLEASE DON'T CALL ME SAYING SORRY WE WILL GIVE U FREE OIL SERVICE,BCOZ I AM NOT POSTING THIS TO GET SOMETHING FREE...I WANT THE WHOLE WORLD TO KNOW THE TRUTH....I AM GOING TO REPORT THIS TO TOYOTA HQ USA....B PREPARED 4 A WAR....

jeyo jose Dec 13, 2015

I only give one star - cause it FORCES me to give one. I regret buying my car from here. I called in and spoke to 3 different people about my simple oil change (5k check up) appointment. I explained that my husband is in Iraq and I have a 5 week old with respiratory issues and on an oxygen tank. I asked if I brought in my vehicle how long it would take - and what the best course of action was. I was advised to make an appointment during the week and that the entire process would take 30 mins - 45 mins MAX. I did as suggested and arrived on a Thursday morning. It took me 18 mins to just get someone to recognize I was there. There were 5 workers standing out there talking to each other, not one approached me. Finally after 15 mins I got out of my car and asked if anyone could help me and point me to my service advisor Ray. With attitude some guy said yeah hes inside. Didnt point where, escort me, nothing. So I get my child and his oxygen tank out - load him into his specialized stroller. Walk inside where I am not greeted but told "Hold on." Finally someone says, "What are you here for?" I say just an oil change. Do you know how long the wait will be? He says with LOTS of attitude "I dunno, probably 2 to 2.5 hours." I explained that I had an appointment with Ray and he said, yeah without it you would wait 3 hours. I try to talk to him and he answered the phone and completely cut me off. So I gathered up my things and left. MONDAY finally I am called back where he offers no apology at all. I tell him I want to speak to a GM and handle it with him, and I am hung up on. I will NEVER EVER EVER do business here. I will find every outlet I can and let every person I meet to NEVER go here. Purchase your car from another reputable Toyota dealership. I called Mike Calvert Toyota and explained my dilemma. While I did not purchase there, they had me come in, performed an oil change and 5k check on my car, for free in 35 mins. PLEASE GO TO MIKE CALVERT TOYOTA IF YOU WANT GREAT SERVICE!!!!!!!

Cassie Withrow Apr 6, 2015

My father looked for a used vehicle for week until he located one he liked (2005 Grand Jeep Cherokee); he asked me to accompany him to finalization process to ensure matters were handled suitably. He had spoken to the Internet Salesperson David who refers to himself as "the ranger" on several occasions and had ridden in the vehicle days prior to me assisting him through the purchasing process on January 20, 2014. He is rude and condescending and hung up on me. I have located a few negative reviews about him that are consistent with what we experienced but perhaps not as bad as ours. Autonation Gulf Freeway should be ashamed of its business practices and the lack of safety concern for its customers and their families.We were told that the dealership would not replace the bumper, as they were already losing money on the vehicle. Yet, the manager agreed to fix the bumper and replace the one used tire on the vehicle to match the three new ones already on the vehicle. Shortly thereafter David left us in his office and returned with a new invoice with an added fee for the bumper and the tire. The exact amount I quoted to the manager that I had gotten from the body shop I contacted. David failed to mention added fee on the invoice and instead placed it in front of my father to sign while making small talk about how he wished he could get a deal like us. Having researched the cost bumper, we decided we would accept the added fee and let the dealership replace it. However, while the additional fee was included on the invoice, the documentation to repair and replace the tire was NOT among the paperwork (but merely written on the bottom of the invoice) when attempting to complete the financial transaction with Ray in the finance department. When I brought it to Rays attention he explained that it had to have the managers written approval along with a signature. He then located Mr. M.and requested the documentation. Mr. M. appeared to have been bothered by the request. On the second day after purchasing the vehicle from Autonation Toyota Scion Gulf Freeway, the vehicles horn began sounding arbitrarily in the drive way disturbing us and our neighbors. We first thought someone was attempting to steal it, but after listening to the rhythm sounding from the horn it was that of a femata (long and continuous sound and then changed to vibrato (pulses). This same sound continued while the vehicle was being driven on the freeway and side streets causing it to be a definite safety issue. We're filing a report with the State Attorney's office and TXDMV and Autonation's CEO Mike J. because there is no way this vehicle could pass inspection with the issue with the horn. We have tried to work with the dealership but to no avail. I have been spoken rudely to by David, referred to as a "girl" and abruptly hung up on; And apparently I'm not the first as there are several postings on line about him. I will post the links later and if possible the video/audio recordings. I will also be emailing Mary C., Customer Relations Manager at the Autonation Gulf Freeway location. Shame on you Autonation and such a shame to the brand. My actual rating is -100

Evins Mar 5, 2014

On Jan 2014 I purchased a 2008 Toyota FJ cruiser from Autonation Toyota Scion. During the sales procedure I was offered and elected to finance the vehicle . After I inquired I was advise by the finance representative that he would check with only two financial institutions to get my finance approved. first he claimed that he wasn't working for the dealership and later admitted he was... ( so much for integrity ) Shortly after I was advised that my car loan was indeed approved .The day this took place my credit score as reported by Transunion was 794. In the weeks following the purchase I have been bombarded by rejection letters from a handful of financial institutions ALL without exception( and I have most of the letters) stating the rejections is following a credit application via Autonation Toyota Scion Gulf fwy. I called the dealership and advised them that due to so many hits on my credit made by them my credit score as reported by the same credit bureau Transunion had dropped to 741. The manager of the finance department tried to wash his hands off trying to blame it on other applications I have made ( I did not receive one single rejection letter from a previous inquiry and one other application I have made , he also tried to blame it on the fact of some American express card I NEVER EVER HAD and a JCpenney card I NEVER EVER HAD. he lied saying that the dealership applied on my behalf to 4 financial institutions that the dealership worked with and that I will not get any more of those rejection letters. The first few letter that I got I threw away. As of this moment ( because judging from the trend I am pretty sure there will be more coming) I have eight (8) rejection letters from:Toyota financial services,Fifth third bank,Regions,Ally financial,JPMorgan Chase,Bank of America, US bank and ALPHERA Obviously I was lied to by the first financial representative who stated he was checking with only two financial institutions and later by the finance manager who claimed that they only applied to four such institutions. As a result of this foul practise my credit score was adversely effected . The honesty and integrity of some of employees of this dealership is substandard.

AOP Feb 7, 2014

Hello, I would like to share my feedback on my recent buying experience. I purchased a 2013 Camry SE on August 23, 2013 from AutoNation Scion Gulf Freeway (Toyota). Below are my reasons for choosing this location and my review of this dealer. 1) Location. I Live in east Pearland and having a nearby location where I can easily take my vehicle for future service is a big convenience. Having purchased a few options I have already interfaced with the service department and I have had a very positive experience with the friendliness of the service department. Additionally, the facility is very well kept and they have a nice waiting area. 2) Very courteous and friendly sales person Joel C. as well as the sales manager David M. Joel was very helpful in explaining the features of the Avalon and Camry vehicles I was interested in viewing. Joel was not pushy nor rushing me into buying and was very courteous in answering all my questions. It was also very nice that Joel spoke Spanish so I recommend seeing him if you require a Spanish speaking sales person. For this purchase I also had a vehicle to trade in, which I had appraised elsewhere and at and at AutoNation. The AutoNation appraisal came in lower than my other offer, but after some lengthy negotiating David respectfully matched the appraisal price from elsewhere and we finalized the sale price. As I mentioned above, because of some extras I purchased, Joel and David made arrangements for me to borrow a loan vehicle, which was extremely convenient and helped with my schedule of taking kids to/from school. 3) My rating: 4 out of 5 Due to my wife's and my schedule, we were not able to complete all my paperwork the same day we finalized our sales deal, so I made an EARLY follow up appointment for the following day. Once we arrived for our appointment we were again graciously greeted by Joel and David who said their finance manager would be with us shortly. Well... after 2.5 hours of waiting someone finally came for us. The finance person mentioned he was not assigned to us, but was taking our file because the original person was still busy. He did a nice job handling our paperwork, but I was very annoyed and slightly irritated that we had to wait so long. In the end the final finance paperwork only took 20-30 min to complete, yet we were there for 3 hours. Unacceptable! Conclusion: I was very happy with the help and service Joel provided me during the sale and anytime thereafter while I was present at AutoNation. David was very courteous when working on the final sales price. The finance department needs to get their act together as they are the final step of the car buying experience, which will and in my case has impacted my experience at AutoNation. If the last step with finance had been better managed I would have given AutoNation a perfect 5.

TonyHernandez Aug 29, 2013

Fraud and dishonest Dealership -- Sold me three extended warranty program at the time of purchase. The verbal information provided by the Finance officer was incorrect and fell into the trap and spent close to $4500. Maintenance agreement - covers mechanical failures Service Agreement - covers scheduled services Appearance protection plan - covers exterior paint and interior Cancelled Maintenance plan within 30 days - Thought mechanical breakdowns are less likely on new cards and decided to cancel it. Promised full refund. Received $50 less because of some administrative fees not even mentioned during cancellation Service agreement - Decided to use it. Dealership informed that the maintenance plan cancelled 30 days after purchase was meant to be covering services. The service agreement covers mechanical breakdowns. So this service agreement is of no use to me. As i cancelled wrong agreement in the first place due to wrong information provided by staff. I called dealership to cancel service agreement. Dealership rep informed about full refund and requested clean title received from lien holder. Emailed scanned copy of the clean title with clear mention of 1005 refund as discussed over the phone. Dealership staff replied okay and promised to process cancellation. I received refund check $709.10 less than expected 100% refund. I called dealership to inquire about the discrepancy. Dealership informed that all refunds are prorated. Spent few days over the phone with no use. I lost my $709.10 due to wrong information conveyed to me and my careless cancellation without documentary proofs. Caution - please read your contracts carefully. Do not trust what dealership staff is telling about the warranties, vehicle. Please read all information personally, if you end of buying a car from this dealership. Spend some to read through contracts. I would recommend going to other dealerships around and have peace of mind on getting a honest deal. Honesty is very important when it comes to dealerships. A car buyer put trust into transaction and expects honesty in return. This dealership need to understand this. For a car buyer, this is very important transaction involving lot of money, time, and passion. Don't fall into sweet talks. Be diligent. Good Luck and take care.

Ganesh Lolge Aug 22, 2013

On 6/14.2013 we drove 90 miles to the dealership to purchase a used Honda at a particular price which was agreed upon by all parties. After test driving the car, we found the rear AC not working. The sales manager said he would put it in the shop, find out what it cost to repair, and then decide if they would repair it or not. I stated that I would purchase the car at the agreed price IF they fixed the AC. They loaned us the vehicle over the weekend, with a promise of a loaner vehicle on Monday when we brought the car back. On Monday, when we arrived, the sales manager had changed his mind and decided he would put it in the shop, but it would be at OUR expense. He did not honor his word from Friday. Since we were without a vehicle at this point and 90 miles from home, I asked him where the nearest rental car company was. He told me, then never offered to take me there. I had to walk with my wife and two children to the rental car business to rent a car at my own expense just to get home, 90 miles away. No apology and not even a ride in 95 degree Texas heat to get us to the rental car company over a half mile away. My assumption is that over that weekend, the sales manager found out the repair would probably be too much and then decided not to repair it. We tried to contact the sales people over the weekend just to make sure we only needed to bring one car and they would have a loaner for us. On Monday, we finally got in touch with the service manager, who stated that they would give us a loaner and we only needed to bring the one car. It's pretty clear if I am going to bring my family 90 miles from home in a loaner car that I'm pretty serious about purchasing the vehicle. But when we got there, and were at the mercy of the sales manager, it was a totally different story. Deceptive is not a strong enough word for this dealership. To leave a family stranded 90 miles from home, not even offer a ride to the rental car facility, and turn around and walk off without even a "I'm sorry" is a pretty good indication of poor customer service skills. The deception, and not honoring a previously agreed upon deal on which we shook hands is an all time low for a TEXAS company. I would not do business with this company if they were the last dealership on Earth. They lied, they showed no compassion, no remorse, and really could have cared less if my family got killed on the side of the road. The last straw is they have my deposit for the car and have not even offered to return it. The sales manager simply turned his back on my family in 95 degree Texas weather and walked away. How's that for customer service?

Tim Beard Jun 19, 2013

The wife and I researched the car we wanted and then went to Champion Toyota Gulf Freeway. I appreciated how the salesman, Oz, answered our questions and discussed features we didn't know about without the salesman shtick. He even took us to another dealer so we could look at a another car we were considering, and I think to taunt the other salesman. We obviously let on how much we wanted the car because when it came time to negotiate Oz deftly thwarted my carefully crafted strategy, and I wound up not getting as sweet a deal as I planned. Eh, I was outclassed. Anywho, it was a busy end-of-the-year day, and somewhere between the floor salesman and the broker (whoever signs the papers) we were forgotten. When we brought this to their attention they apologized and put us back on track, but by then we had already pushed back a dinner date twice. So instead we left, and I wasn't sure we were going to come back. I was angry about being forgotten, since we were paying cash for a brand new car. They soon called, again apologizing for the delay, but not (I felt) really taking responsibility for forgetting us. When I got "so are we doing this or what?" - well that wasn't the phrase or the tone I wanted to hear. I told the caller (Nathan) that I needed something other than a verbal apology to make this right. We rescheduled for another time, and because I had yet to hear an offer for a conciliatory gesture, I was prepared to leave for good if come Monday morning they had nothing more to offer than "we're sorry." Then about an hour later I got a call from Brad, who did take responsibility for forgetting us (Champion as a whole, not Brad himself), and offered to take a few bucks off the agreed upon price. That worked. Honestly, I would have gone for a few free oil changes. (Maybe I'm not such a bad negotiator after all.) This was the customer service I was looking for, and everyone repeated it when we came back on Monday. We did have to fend off an extended warranty several times, but hey - it's a car dealership. They then took the time to bring us up to speed on all the gadgets in the cockpit. The technician was a very knowledgeable and courteous young man, who's name escapes me. (Sorry, bro.) So in all, although it wasn't perfect, it was a good car buying experience. Four out of five stars, and yes we would recommend them to our friends, and buy there again ourselves when the time comes.

Jeremy and Sarah Jan 3, 2013

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