Reliable customer service and friendly service

I had an awesome car shopping experience here, angela was who helped me. She helped me find the perfect car that i wanted with all the qualifications i wanted and needed. Overall it was a quick and awesome shopping process.

Great customer service!! Everyone is friendly and they work really well with you!

Patrick is awesome dealership. Also manager Abid have a high patient with me because I’m deaf. He is very professional and help me to understand his explaination. Toyota is best vehicle and last longer. This is my 3 time brought this company.

The process was simple and efficient. The sales and finance team were kind, patient, and not overbearing. I would buy a vehicle from them again.

My ac wasn't blowing any cold air and my battery was drained. I took it in and Justin set my expectations fairly high. Next thing he did was blow away my expectations. These guys are great and my turn around time was incredible! Thank you Justin!

This is my 3 time. I brought it and love it! Honest and professional

Auto Nation Toyota on Gulf Freeway works hard to keep customer satisfaction. I often get my vehicle serviced there and they always do a great job. My vehicle is always ready within the given timeframe, and they even clean my vehicle before returning it to me. I would definitely recommend this location to anyone who needs their vehicle serviced.

Facilities were clean, and the service person that I dealt with was upfront and friendly, and kept me informed with what was going on with my vehicle.

Mr. Pungitore was very helpful, patient and courteous. I was very pleased with the level of customer service!

Got standard car work done, but when they lifted the car they broke off a molding piece to my running boards. I found it a day later and awaiting words for the fix. These are running boards that they already replaced before to more severe damage lifting vehicle improperly. Always inspect vehicle before leaving...!!!!

Angela R made my entire experience perfect and effortless. Thanks to the whole team for all your help, I love my new car! Please go find Angela if you’re in the market for a vehicle, you won’t regret it !

did not help with my problems..un Profesional tecnitians..

Angela R gave me the absolute best deal for my trade in and found me a vehicle I absolutely love!! If y’all are thinking about purchasing any make or model, she will take care of you. Great experience all around!

Excelente. Servicio

Mario and Sunny were so helpful and kind while I was determining if I could lease a Corolla. I was anxious and they were extremely understanding and helpful the entire time.

We could not be more pleased with our experience at AutoNation Toyota with Branden and Abid. This is the 4th car we have purchased from the AutoNation family. I had a 10am appt to test drive a 2022 RAV4 Hybrid and I left with it by 1pm. It was painless and looking forward to continuing the partnership with AutoNation Toyota!

Friendly place and helpful

Jose C. Was Abel to answer all my questions! Kind, friendly and even laughed at my sister's dark humor jokes while I was embarrassed by them🤦🏽😂😂 however, this young man made buying a vehicle hassle free and I thank God he was Abel to ease my mind on everything! Thank you Mijo!

The Guys there were fabulous! Great listeners quick on their feet to work with you .

Good

I have been dealing directly with Toyota Gulf Freeway AutoNation since 2015. They have always treated me with respect given me great financing and vehicle protection/warranty options. they have A consistent courteous management and sales team. And every vehicle that I have purchased there has always been a great performing vehicle. My latest 2022 Highlander XLE is a comfort ride with beautiful exterior and interiors. Again special thanks to such a great team! The team is always there to answer my questions. and recently upgraded me to the Highlander Platinum for the additional safety features! I recommend them highly. Rev. Dave Flores

Had a great experience at Autonation toyota. The vehicle i got is what i was looking for.The staffs are super helpful. Pratik really went beyond to get me aquatinted with the car and also delivered the car to my home. Really satisfied. Thank you autonation and pratik for helping me get my vehicle. On my first maintenance, they did all that was covered by toyota warranty including tire rotation. Said oil change is once per 10000 miles. It took about 1 hr to complete the maintenance.

Vincent was excellent! highly recommend 👍👍👍

Very nice and friendly service when you are there they know what they doing but when you call and need to talk to one of the service specialists in particular doesn’t answer the phone!

Pratik is a straightforward guy, who can help you get a car at a reasonable price from this dealer, Autonation Toyota!!

Best place to purchase extend warranty. Ivan was very friendly and was able to give me genuine Toyota warranty that save me lots of money.

Great Dealership I bought my Tacoma here three years ago and will be back for another Toyota very soon the management worked with me to get closer to a reasonable payment I could handle and finance gave me some great options to make sure my Tacoma was covered if anything happened in the future! Highly recommend STANLEY KNOX for all my new car needs

Ryan Gregory was super helpful finding a vehicle that was right for me. This is my family’s 3rd purchase at location and yet to be disappointed

Loved this place! Great service and Francisco was a big help, answered all my questions and was very patient!!

Sales agent- she’s doesn’t know customer handling, service and also she’s very unprofessional rude bad behavior’s I really don’t like to Deal with them especially like this people. Finally I had a cancelled my business

Maikel Coll and Sonny Alidina excelente personas amigables . Se los recomiendo

Super nice experience. Thank you for taking care of the family! Excellent service and great sales experience with Mario Lopez! If you need any assistant make sure to come and ask for him. Very knowledgeable and friendly. Thanks AutoNation!

Visite el local y me en canto su buen servicio que me Dios el joven Francisco Gonzales

Fui a comprar una troca y me ayudó el señor Franscico González con las financias, me dio una buena experiencia, excelente servicio 10/10

Very bad they broken pat of the car and they don?t want to fix

Good

Luis Guzman perfect pick him for all your service needs‼️

Very bad they broken pat of the car and they don’t want to fix

Luis Guzman was awesome. Greeted me on arrival, pointed me to shuttle. Texted when car was ready, had shuttle sent for pickup very quickly! Will request him on next service! I won’t dread having to take my car in for service!!

Mr. Shakeel Firdous given excellent services. He give us all the information that we needed and we got our vehicle right time. Shakeel you are the best in customer service. We are really happy in the service you provided. Thank you very much

I have purchased a multiple vehicles from Autonation Toyota Gulf FWY and have done my vehicle service here as well. Very smooth and easy process in Sales and services both Mr. Davíd the Service Manager and Mr. Child the GM. are very nice people. They wanna take care of every customer. This time Justin was very helpful.

Great Toyota place. Shakeel was awesome! We’ve been looking for a Sienna 2023 (which is hard to find) & Shakeel got a hold of one and held it for us!! He worked with us from start to end. will return for our next car

Just an oil and filter change, received quick and courteous service! Truck was washed nice and clean at no charge.

Hector always provides the best customer service!!

Exceptional customer service. Prompt response to my concerns and questions. Above all the whole process was seamless.

I just bought my Camry from Abdul Aziz from AutoNation Toyota he is caring person and knowledgeable I am satisfied with his services Thanks

Customer service was excellent, wait time wasn’t long, waiting area was nice and clean, restrooms were clean as well!

The service Hugo gave was excellent. He was very kind, patient, and polite. He gave me instructions and explained the situation to me very well in a good tone and attitude. I like the set structure they have with the tablets for a smooth customer service. Thank you!

I took my car in for an oil change and will never go back for the following reasons: 1. The attendant had zero attention to detail. When I told him I didn't like the brand of oil used last time he assured me they used the best, Toyota brand. When the bill came, it said the same brand as before. When I mentioned there were black finger prints on my car last time, he said he would make sure they washed it before returning it. He didn't bother. When it came time to sign the forms he wanted me to initial that he had told me the cost before the service and I informed him that he never bothered to mention it. 2. The other reason I will not go back is that whoever drove my car to the parking area pulled the brake up so hard (manual transmission) I wasn't able to get it to release and had to get help. There was no need to pull the brake up so hard that it takes an act of God to release it. The other thing this person did was mess with my AC setting. The attendant had absolutely no business changing any setting on my car. With help like this that's so unprofessional, it makes me wonder about the person who actually worked on my car. I think Walmart does better. One star is too generous.

I recently leased a 2023 Toyota Highlander with AutoNation Toyota on Gulf Fwy and I must say I am beyond satisfied with the vehicle. My father and I were greeted and assisted by a very knowledgeable young man named Mario Lopez, and our entire experience was a wonderful one. He was able to answer all of our questions and made us feel at home. He is bilingual so it made my father feel secure during the process. This is the 3rd vehicle we purchase at this location and every time they exceed our expectations with their impeccable service. I am soooo happy I decided to go with them and definitely recommend this business to everyone! They def have my business for future purchases. Thanks guys for doing what y’all do and working with your clients to ensure AMAZING service and quality vehicles. #happytoyotacustomer #autonation2023

Les recomiendo mucho que visiten este lugar ahí les ayudan a obtener el carro que necesitan pregunten por Alex el habla español el financiamiento es muy fácil te llevas tu auto el mismo día i luv Toyota 🇯🇵💕❤️

I brought my 2011 Toyota Avalon into the service center for the factory recommended 65,000 mile service. During the an inspection of the vehicle, it was determined that the front end was out of alignment. Mr. Hugo Mart�nez notified me the vehicle needed an alignment. Subsequent to that they discovered an issue with the steering rack - which was ultimately replaced. Everything was well documented, photographed, and forwarded to me for review. Mr. Mart�nez was courteous and friendly, and the are facilities very nice and clean. The courtesy shuttle driver was also excellent at customer service.

I had a wonderful experience taking in my car for its maintenance and I had a lovely experience with Jose who made sure I had all the information at all times on how my car was and assisted me with all the questions I had regarding service and other options as well. I could not recommend this location and Jose any more as they are perfect in making me feel confident my car is in good hands. Service was also pretty fast even on a busy day for them so that was also a big plus!

Went in to get part 5/18. Parts person said would be here Saturday after 10 AM 5/20. Paid for part.Went in 5/20 and they said had to be backordered. Not till 5/31 to get part. I drove 60 miles....120 miles round trip to pick up part. Are you telling me that Toyota didn't know it needed to be back ordered when I was told it would be here Saturday? What kind of data base do you have?! This is absolutely unacceptable. The only good thing is I asked for my money back and they gave it to me.

Alex Melgar did an amazing job! I would definitely recommend this place to anyone who’s looking for a new car and a great customer service experience!

Excellent service. The only place I take my truck. And I love dealing with Marily, she is wonderful.

Es buen buen vendedor

Great customer service, fast responses and unbeatable prices. Holla at my boy Chris L if you want a great deal!

Excellent, timely, professionally handled by the service agent.

Gladys and Marilee are wonderful people! They're always friendly and very professional. They always keep you informed of your vehicle's progress. I can't say enough about the excellent level care that my husband and myself have received with both of our SUV's.

I would like to thank Vincent (or chú Phú) for taking care of my family and I. He made our car buying experience very enjoyable. He was informative, knowledgeable and had a positive attitude about everything. Presented us with the best options and plans and we thank him very much. I also recommend AutoNation Toyota Gulf Freeway for everyone who are looking to buy their cars like i am.

I recently purchased my new 2023 Toyota Corolla here at Autonation 12111 Gulf freeway and could not have been more impressed! The entire purchase was smooth and seamless! My salesman Carlos was upfront and honest and Sunny (like a Sunny day) the finance guy was also as honest and upfront! Thanks guys! Definitely a place you would take a friend! :)

Excellent, the technician explained what he would be doing in detail. He did the job in a very timely manner. Very pleased.

Took my rav4 in for servicing this past week and I’m very pleased with the customer service I was provided with. It was a very quick and easy process.

Great service people are friendly was in and out at a reasonable time

This location has terrible customer service. I bought a car in January. It was not on the lot yet but they told me it would be there in one to two weeks. They proceed to give me the ring around and they car did not get on the lot until mid March. After receiving the car they did not call me about my plates arriving. They said they left a message but I never received one on my phone. Now is may and my paper plates are about to expire. I tried calling twice before I gave up and just drove up there after work. I call the receptionist desk 15 mins. before I showed up. The receptionist were standing around talking when I walked up. They had a hard time finding my plates and told me they called over a month ago and left a message I never received. I will never buy a car from this location again. They do not care about their costumer or at trying to earn my business back.

It was very quick this and didn't wait that long.

Had a good experience at the dealership. Ryan Gregory was very patient and helpful with showing vehicles and taking the time to explain the differences in the options and packages. If I need another Toyota this will be my first stop. Go ask for Ryan and he will take care of you.

I've been to 3 Toyota dealerships over the 4 years of purchasing my Toyota Avalon (Little Rock Ar, Kalispell Mt. and Houston Tx.). Toyota level of service is second to none, they honor their 150K mile warranty with speed, no questions, and a smile. As I now am not using my car for work I always cringe that I have such an expensive vehicle; however when I rarely need service I can't do myself, and go to Toyota it reminds me of why buying a Avalon Touring edition was one of the best decisions I've ever made. There is a reason Toyota, has 0 new cars on their lot, and most manufactures need an overflow lot for their cars. From start to finish the experience/service/and people are second to none. Casey was my service Rep. but everyone makes a great team.

I was in search for a new car and luckily I had Muhammed Jawed to help me along the way. He was very informative and wanted to make sure I was purchasing the best vehicle based off of my driving needs as well as budget. He was even checking in with me and giving me updates on when the car would get in while he was away on vacation! Sunny in finance was also very helpful and got me in and out and answered any questions I had as this was my first vehicle I was purchasing on my own and was very curious about a lot of things. Overall great experience. Thank you Muhammed and Sunny!

URGENT LOVE SPELL CASTER BABA, RESTORE YOUR BROKEN RELATIONSHIP URGENTLY WHATSAPP +2348111773090 INSTANT LOST LOVE SPELL CASTER +2348111773090 IN SAN DIEGO,SAN DALLAS,TEXAS 100% GUARANTED RESULTS IN LOST LOVE SPELL CASTING +2348111773090 IN UNITED KINGDOM, AUSTRALIA,EUROPE,ASIA, AMERICA, AFRICA,UNITED STATES, SINGAPORE, LONDON Is your loved boyfriend or loved girlfriend lover now an ex-lover or lost lover ? PLS DONT BE SHY TO CALL OR WHATSUP ME ON +2348111773090 SUCH THAT I CAN HELP YOU AND REGAIN YOUR LOVED ONE WITHIN 24HRS AFTER THE SPELL .Are you looking for A good, authentic, genuine, best real working powerful love spells caster, love specialist, voodoo spell casters, a witch doctor, a native healer, a spiritual healer, black magician? Looking for voodoo voodoo death spell? You need to reunite, return you’re lost ex-lover in 24 hours? You want to bring back you’re lost ex-lover in 24 hours? I am a love spells caster voodoo love spell casters to bring back lost lover, return reunite ex-boyfriend girlfriend wife husband, I am a love spells caster, a spiritual healer, astrologer, a psychic, black magician Expert love spell caster, A good, authentic, genuine, best and real spells caster, psychic, spiritual healer, native healer, black magician, sangoma, love specialist, astrologer, traditional healer, lost love spells caster to bring back ex-lover in USA, voodoo spell casters.+2348111773090

I had a very good experience!! Mario was very helpful and very understanding to my needs. I will definitely be going back… 😀😀

For a good hour I thought I was going to walk out. But they were able to move things around and got me the truck I wanted for the right price.

We like how Vincent (saleman) help us to get good price. He’s very honest about the price and make our purchase happened very fast and effectively. Will come back to Autonation if we need another car for our family.

Great service and friendly staff.

Vincent Phu is one of the best Toyota Salesman. His honesty, attitude, knowledge, patient are exceptional that makes me always come back to see him when I needed to buy a new car.

I had a very positive experience here, the process was very straight forward and no hassle. Everyone was friendly and professional, from the salesman to management. They helped me purchase my dream car without the pressure and being pushy like the other dealership I’ve experienced in the past. Would definitely recommend!

Went in for an oil change and Jose in the service department noticed our battery was very low and needed to be changed and still under warranty was able to give us a new one before we had a problem with the car. Very good service.

Friendly staff. Great deal on services would continue to use and recommend.

Had amazing service here and the five stars go to the sales rep that helped me, Jorge. He did everything he could and helped me get a Corolla and I love it!

Gracias a David García por tan excelente trabajo que hizo por nosotros. Fue muy paciente y amable y logró conseguirnos el vehículo que queríamos. Nuevamente gracias!

Fast and reliable service.

Estoy feliz de comprar mi vehículo en Autonation Toyota🤗 El vendedor David Garcia fue súper amable y paciente. Me ayudó muchísimo a encontrar el carro que quería y llegar al precio que necesitaba😃

Everything was great! Had a great Experience in Service department

This is the best company i was looking for. Vincent Nguyen is my car salesman. He was very kind and he taught me how to use it very attentively. My family bought 3 cars from here within a year. He gave us a really good price. Best salesman ever ❤️❤️❤️

I accidently let a good amount of cash in the car, the service advisor (she) found me in the waiting area ad gave it back to me. AutoNation Toyota often sends me coupons, and offer me services at good/low prices. they wash and clean the car at no charge. I bought the car there at a very good price, I like to go there for services and enjoy the show room.

Great experience. Job well done on time. Less than hour.

We had a good experience overall. The young lady that took our call was nice and made it easy. Mike was over our car and he was easy going

I recently bought a 2023 4Runner from AutoNation Toyota Gulf Freeway and had an amazing experience. Shajeel Khokhar, our salesman, was friendly, knowledgeable, and made the whole process easy and enjoyable. Shajeel took the time to answer all our questions and never made us feel pressured. He helped us find the perfect 4Runner within our budget, and we couldn't be happier with our purchase. If you're looking for a new car, I highly recommend AutoNation Toyota Gulf Freeway and don't forget to ask for Shajeel!

The service was amazing the representative was very knowledgeable. They were very fast.

Thorough job at routine maintenance. Suggested what I needed to get done. Time it took was acceptable!

Worst experience so far. Took a long time to service my truck I was there for a 12pm appointment and didn’t leave until 4pm.

The customer service is always great when i go. Very informative and patient with their customers

The sales team was amazing and the process at AutoNation Toyota Gulf Freeway was easy and fast.

Purchase of the vehicle was a smooth and easy process. From beginning to end. The salesman Christopher was attentive and detailed answered all of my questions and concerns. I would definitely recommend this dealership and salesman. A++

Vincent was such an amazing help with the whole process of buying a new car. Highly recommend getting with Mr. Vincent for next car purchase.

Rachel DeLeon was wonderful! As soon as we arrived, she greeted us with a smile and immediately showed us the vehicle we wanted. She was kind, helpful, and efficient.

I bought a car at Autonation Toyota 45S, Houston, TX. I accepted the dealership's price, I signed all the papers and insured the car for the same day, but they told me to come pick it up tomorrow. I opened a loan account and was ready to pick it up the next day. but the day I went to pick it up, they told me it was sold. I'm not into what they say. And I'm very angry with the way they do it. a big dealer but do a terrible job. Very very bad. Takes me a lot of time.

Excelente

Walked in today and was greeted by Zulibeth. She was very helpful and knowledgeable and was able to answer all our questions. Everything was very easy and we were able to drive off in a new 4Runner. Thank you very much Zulibeth!

Scam!

Chris Luong was great! Would recommend

Smooth in and out service appt

Mohammad was very helpful and patient throughout the whole process in buying a new vehicle. As a first time buyer I had a great experience

I bought a car at Autonation Toyota 45S, Houston, TX. I accepted the dealership's price, I signed all the papers and insured the car for the same day, but they told me to come pick it up tomorrow. I opened a loan account and was ready to pick it up the next day. but the day I went to pick it up, they told me it was sold. I'm not into what they say. And I'm very angry with the way they do it. a big dealer but do a terrible job. Very very bad. Takes me a lot of time. No profectional. Scam!

Chris was awesome

Carlos Barrera is the guy to see for your vehicle purchases!

Carlos Barrera is the guy to go see for a vehicle purchase!

Jose Valdez has very helpful and helped greatly. The service department provided a video if the repair.

Thank you so much for all of Toyota Gulf Freeway AutoNation especially Vincent Nguyen (salesman) and financier helped me buy car very fast. They’re very nice and professional. Highly recommend.

I had the best experience at this toyota dealership! My sales man David García was so patient in going through all the cars and options I had available. He made sure I fell in love with my vehicle, and he sure did just that! Thank you

Very complete and fast service.

I was visiting Houston for the weekend and wanted to get my car serviced. This location made everything easy as it would be when I was home. They took good care of me and my car!

Service advisor was very helpful. He went out of his way to do the job properly and to explain the process to me.

Just bought a car from Autonation Toyota on Gulf Freeway my salesman was Shakeel Firdous. He was knowledgeable but professional while helping us with our purchase. His Sales Manager helped us complete the deal and Abid Messiah the Finance Manager got us over the finish line. Thanks guys for all the help. I'd recommend you'll to all who want to buy a car. Thanks again and God bless.

Wonderful buying experience! Ryan helped me find my dream car. He seemed super passionate about finding the perfect way for me to pay for it too! Making this my go to dealership!

Fairly fast service ,place was very clean

Angela (sold my son his 1st car) introduced me to Melissa (sold me & my husband my truck) and they both introduced me to Sunny (the BEST finance man ever)!!! They all played a great part in me getting my 2023 4Runner and my son his 2014 VW Jetta!! I'm grateful for them ALL!!! Great customer service and very professional!!! I just love them!!

Angela (sold my son his 1st car) introduced me to Melissa (sold me & my husband my truck) and they both introduced me to Sunny (the BEST finance man ever)!!! They all played a great part in me getting my 2023 4Runner and my son his 2014 VW Jetta!! I'm grateful for them ALL!!! Great customer service and very professional!!! I just love them!!

Always feel well taken care of here, and good attention is paid to my vehicle. The service advisors are friendly and keep up to date with status as the vehicle is being repaired. Good experience whenever I’m here and I keep coming back.

Excelente atención del Sr. Maikel Coll. Recomendado 100. Buen trato, muy profesional.

Excelente

Aziz Abdul sold me the Corolla for my wife he is helpful and gave us a good deal and I always come to him buy cars and he is honest

I made an appointment that morning. There was a small hiccup when I got there. They didn’t seam to know who was suppose to work on my car. So after about a 10-20 minute delay they got me taken care of.

Los mejores

Melissa made my experience great! Very attentive and professional. Super thankful for her!

Recently bought a car here, I was helped by Shakeel Firdous and Abdul Aziz. Never did I feel I was pressured to buy the car from them I was clear to tell them I was shopping around and was trying to see my options. Even though it was almost close to closing Shakeel still proceed to help and give me all the information I was asking, we also got a great price on our trade in. The communication from them as I waited a couple of weeks for the car to Arrive was top notch. The day of pick up I told them I was in a bit of a rush since I needed to pick up my kids from school. As my husband and I were signing documents they proceeded to help with programming since it was a new vehicle. Once I was out of the legal part came out to the car being set up just need it the app to install with my phone. They are also Multi-Lingual and that was a plus for us since we are also Spanish speakers. Si buscas buen servicio en español puedes contactar los a ellos!

Frida Garcia was absolutely excellent. She kept us in the loop at all times and was a pleasure to work with.

Awesome experience? Friendly and helpful, customer services. I would recommend it to family and friends.

Great customer service!

Quick and efficient oil change. Loved the updates communication through my first oil change process at Toyota!!

I had the best experience trading in my car with the salesman Julian and the finance guy Abid. Julian was so easy to talk to and he was very knowledgeable. I’m so thankful I came to this dealership as Julian was interested in making the best deal for everyone and I felt like I could trust him. Abid was also wonderful and helped me find a good interest rate on my loan. I highly recommend going here.

This dealership is probably one of the best in Houston. There are always staffed and fully capable of getting the job done and getting it done quick as possible. Adam my service advisor has came a long way since he first started and is doing nothing but great things with this company. He goes over every multi-point with me and texts me when the vehicle is finished! Thanks toyota thank you my service advisor Adam.

Great service and professional staff. Good customer service and a clean dealership.

David Garcia muy buen vendedor el manager Mike fue excelente es mi tercer carro en este dealer lo recomiendo 100%

This is the second vehicle we have purchased from autonation and are extremely satisfied. My salesman was 100% awesome and treated me with the greatest respect. He was never pushy are inconsiderate and has followed up several time to make sure everything was to satisfactory. Give him a raise!!!.

Second auto I have bought at this dealership. Always professional and on top of things. I love my RAV4 and was going to get another one but they still looked the same so I got a 2017 Corolla. Love all the new safety features and definitely not like the original one years ago. Got to love a Toyota. By the way service center is excellent and with an appointment they are pretty much on time. I called on way home Friday at 5:30 am and left my car overnight for 15,000 mile check up so I could sleep in Saturday. Always works great that way!!!

It was great working with Kristopher Hunt.

Mr. Shajeel is very nice person. Very knowledgeable and helpful. Purchased several vehicles from him. Highly recommended!!!

My experience was amazing! Both Mr Alex and Mr Messiah helped me get the SUV that suited me and my family and explained everything in details. I have a low credit score and still got approved! They went above and beyond for me. Truly blessed to have met them both 💚

Great Service, easy to make appointments and super flexible to reschedule. They have plenty of Staff to never feel like the wait is to long. Adam has helped me since I got that car and is great! - thank you for the service

Very good service Thanks Mike pungitore

I really like Vincent Nguyen, one of the best I’ve ever met. He spends time to explain everything in detail, and he is also very kind, patient, and polite. This pleases the customer, so I would recommended whoever wants to buy a car to visit this AutoNation, especially Mr. Vincent.

Not only did the crew over at AutoNation Toyota take care of my car, but they took care of me as well. I was severly under the weather, sick with the flu, and was about to go cross country for Thanksgiving. The body shop, service advisors, and even the payment ladies all expedited the repairs and payment so that I would ready to go without delay. Thank you thank you to all of the team members over at AutoNation Toyota Gulf Freeway, you guys rock!!

I love it. Also love the pick up services, it's very convenient

En esta localidad lo �nico que no me gusto fue que no tienen servicio de caf� como en las otras localidades

This was my first time using this dealership for service. I was greeted upon dropping my vehicle off for routine maintenance. Service tech said she would be in contact with me on progress of vehicle and other issues found. That went well. When I arrived to pick up vehicle, my assigned service tech was not there. I waited around for about 10 minutes before I had to ask someone to help me. No one offered to help. Finally another service tech checked me out. No apologies were given, no thank you for allowing us to service your vehicle, etc. I was very disappointed in the lack of customer service.

Very happy with my service, dint have to wait to long.

Excelente service and employees good vehicles will recommend

Adam is a great service advisor.y service experience is always smooth and convenient. Would 100% recommend

George Monzon did an amazing job about getting my dessired car with the features I wanted and more. He worked with me patiently and diligently to meet my needs and went above and beyond the call of duty.

Keisha, is my service contact. She’s very friendly with a smile on her face. Very polite and keeps me well informed on my vehicle. I actually told her that she’s the only one I see moving out there and getting things done. I love her GET IT DONE ATTITUDE! You need more people like her. Way to go Keisha, keep up the good work! Cruzita Cruz

Angela was amazing! Definitely recommend her when coming to AutoNation Toyota Gulf Freeway.

Very good attention by the service advisor, clear and accurate estimate and the work done in a reasonable time. Very recommended!

Exceptional service, I have been coming to this dealership for 9 years! Bought my first car here and looking forward to get my second one, friendly staff that is always available to help.

Service Manager, David, and Service Advisor, Adam Martinez, are always very friendly and helpful.

I went in because my tire was low but supposedly there was nothing wrong just put air in but on Saturday it went low again a neighbor helped me take it off and found the nail I think they never even looked at my tire.

The waiting area is quite a bit outdated and has very poor design for the customers to wait comfortably. Adam Martinez was my service advisor. I appreciated how he kept me in the loop throughout the entire process.

Ryan Gregory was great and the process was simple. Thanks.

Mario was awesome in helping me find the perfect car!

Service this time was very confusing. There was no signage telling where to enter the service area and the view is blocked when entering from the street by cars ready to be picked up facing the opposite way. I wasn't notified when my car was ready and it wasn't out front when I got there, someone had to go get it. It took a long time to drop off and at pick up.

Mario Lopez was a great pleasure to work with made buying a car simple and easy had a great time working with him will definitely be buying my next Toyota with him highly recommend his services and good will

We went to check on a car, and ended up buying a SUV highlander thanks for everything Zulibeth and thanks to the Manager for making things go smoothly Hope to see you in our next purchase

From start to finish, we had a great experience all around. I want to especially thank Rachel for helping us throughout the car buying process as she made it easy and straightforward. I would highly recommend this dealer to anyone looking to buy a new vehicle.

Mario was a real big help. Answered any question I had and made the process easy

I appreciate Kristopher Hunt's patience working with me to purchase a vehicle. His professional and respectful manner through this stressful process was outstanding. Great work!

I received a coupon for oil change for $9.95 and after they finish the guy said it?s complimentary, I surprised they didn?t charge me a penny

I was a first time buyer. And they made the whole process really easy for me. I was told by other dealerships that it was gonna be hard to approve me for a lower interest rate other than 13%. But auto nation Toyota was able to help me out a lot. Especially as someone who just started building credit. And the finance people really gave me lots of options on extra coverages and they were able to answer all my questions. Highly recommend Ms.Judith and Ms. Rachel. Thank you both so much

My fiance and I purchased a 2021 RAV4 from this location and we had a great experience. Pratik, our salesman was very patient with us and all our questions. He showed 3 different models before we decided on our favorite. He walked us through the price difference between the three options we were interested in. He explained all the differences in engines, drive types and features. As we decided, he was very patient and gave some time to decide. We didn't feel rushed and that is a trait we look for in a dealership and sales team. Sonny in Finance was just as amazing. He walked us through all our options, gave us such great service and made it such a pleasant and comfortable experience. Pratik and Sonny were on it! They both were quick in handling our paperwork, keeping us all on schedule and we were in and out within a few hours. The managers checked in from time to time to ensure we were comfortable and having a great experience. The team even had lunch provided for the team and customers, it was amazing. I highly recommend AutoNation Toyota as well as our salesman Pratik. Such a great team and I can't wait to come back for my next purchase!

The service rep was great! The driver that picked me up and dropped me off was great. My more recent experience with my rep was very disappointing. After receiving a text that my vehicle was ready, I called and texted the rep to get a pickup. I never got anyone on the phone after several calls and the rep never returned my text. When I arrived there by a coworker's ride, the rep gave me the wrong fob. I didn't realize it as he had my spare fob. He THEN called me 10 minutes later. Horrible customer service! I am only happy with my vehicle being repaired.

WHEN I WAS IN THE MARKET FOR NEW TOYOTA RAV4, I FOUND AKA SUPERMAN VINCENT NGUYEN ON FACEBOOK, YES I’M VERY PLEASANT AND SASTIFIED WITH THE SERVICE THAT VINCENT GAVE, AND ALSO THANKS AUTONATION TOYOTA SALES TEAM. THANK AGAIN FOR ALL YOU DO! 🚘💝❤️🎈⭐️⭐️

Rachel was a really great saleswoman! She helped me get my Toyota Camry 2023 in Calvary blue 😊

I like mister Mike Pungitore he is a good He knows what he is doing. He explained to me everything that my car needed to be done and I like that I like serious people telling us what To do 4our Car. Hope to see more people like that. I will go back so I can finish Fix my car and I will let people on my family know that this Toyota. Is a good Toyota to take our car?

My rep gave me several missteps, Sending me some ridiculous quote, after texting my vehicle was ready, never responding to my text or email for a pickup, then giving me the wrong fob (someone else's). I am happy with repair (thus far) but not with the customer service!

Always an excellent visit at the dealership. Every one is so nice and professional. I will always do my business at Auto Nation Toyota.

LUIS GUZMAN at the service center takes advantage of women who go in by themselves, he is a sleezeball. DO NOT give them your business.

Excelente servicio ya atención personal muy amable

THIS PLAVE TAKES ADVANTAGE OF WOMEN. DO NOT give them your business. I’ve purchased 2 vehicles here, and never coming back. Wife took her RAV4 for her 30k service, as the maintenance light came on, after she picked it up on the drive home she noticed they didn’t reset the maintenance light, we went on a road trip, and couple of days later came back to the dealer and they said the coolant bypass failed and we are 300miles out of warranty. They knew this when we took it in to the 30k service, but wanted us to be out of warranty so we could pay them to fix it. LUIS GUZMAN tried to tell my wife it was $800 because it’s 300 miles of out of warranty, when she said no, they said okay how about $500 because the part is $250+, (OEM Part is $75) They take advantage of woman here, especially LUIS GUZMAN, he is a liar and is sleezeball, never coming here again.

Great people. Great service. Great selection of cars. My salesperson (Angela R) and finance person (Abid M.) were both first class. I’ll definitely be back if I need another vehicle.

I scheduled an oil change service and mentioned about the TPMS light issue (TPMS light was ON) to one of service advisors when I drove my car in. I did not realize that a picture was taken by the dealer without my permission when i drove in but someone already printed the picture and showed to me that one of tires had alignment issue thus recommended me to get it fixed. I was told by the service advisor that how much will be charged but he will offer me some discount. I hesitated a little but still i accepted. I then waited at the resting area for more than 2 hours until i was called that my car was ready. I made the payment however the service advisor did not mention anything about the repairs such as TPMS light and tire alignment, he did not explain to me what the actual issues were and whether all the issues fixed. I then did find a print in my car which is for the alignment repair, however i had no idea if the alignment was a successful repair, the paper did not tell me anything about that.

Took my Toyota Prius in for service and at first they couldn?t identify what was causing the problem. However they didn?t give up until they found the problem and fixed it. I highly recommend this dealer. Always receive great service.

They have a good thing going there! I especially like the video reviews of the under carriage. The only thing I would suggest is more footage of the under carriage, boot rubbers, shocks etc.

The service from the 2 salesmen I have sucks!!!! Never answer the phone or call back and don’t follow up. I won’t be doing business here again!!!

Went a handful of times now and Adam Martinez been the one who would take care of me on arrival each time. Had tons of knowledge and even recommended services I never heard of. Super polite and cool guy, even remembered to give me a call once my vehicle was ready for pickup which is a lost art with some dealers. This location starting to be my preferred service destination. Thanks Adam!

The service is fantastic. Hector had my Vehicle ready to go in a short time and they keep it clean. However, the sales department has some work to do in my opinion. No where on the vehicle did it say "as is" and you can't test drive cruise control if you are only able to drive the feeder and back. Also, believe ordered wrong windshield because my old windshield had rain sense ability and the new one doesn't work. My vehicle sensor says working, but doesn't pick up the water on the windshield. Also didn't disclose that the intermittent isn't working a well. I also have a worthless extended warranty that I will be removing since it doesn't cover everything it should. The service department rocks which is a big plus!

Stanley and Chris L. are great in helping and customer service is great. Thank you

Kristopher Hunt and Sunny were very helpful in getting my vehicle! They were personable and answered any questions I had.

My fiance and I purchased a 2021 RAV4 from this location and we had a great experience. Pratik, our salesman was very patient with us and all our questions. He showed 3 different models before we decided on our favorite. He walked us through the price difference between the three options we were interested in. He explained all the differences in engines, drive types and features. As we decided, he was very patient and gave some time to decide. We didn't feel rushed and that is a trait we look for in a dealership and sales team. Sonny in Finance was just as amazing. He walked us through all our options, gave us such great service and made it such a pleasant and comfortable experience. Pratik and Sonny were on it! They both were quick in handling our paperwork, keeping us all on schedule and we were in and out within a few hours. The managers checked in from time to time to ensure we were comfortable and having a great experience. The team even had lunch provided for the team and customers, it was amazing. I highly recommend AutoNation Toyota as well as our salesman Pratik. Such a great team and I can't wait to come back for my next purchase!

Brandon got us in and out! Fastest salesman I know and very informative. Would highly recommend this place

The salesman Rachel was very nice and sold me a new 2023 Toyota Camry in the color I wanted 😍

Every time I go there to get an oil change the technicians are very helpful and very knowledgeable and professional. I have answered all my questions and my concerns.

Our salesperson Carlos Barrera was very knowledgeable and helpful and patient in the purchase of our new 2023 Corolla for my soon to be driving daughter If your in the market for a new Toyota pay Carlos a visit! The entire Autonation Toyota staff is friendly and eager to help you with your next vehicles purchase!

Well sense me and my wife got there we received nothing but a great service or sales guy Ryan and his finance manager were very professional and caring that made or experience super amazing we will definitely go back or recommend or friends to visit toyota autonation.

I usually make appointment online, bring the car and they check u in. Basic Stuff usually takes less than a hour. Service is always been great and weekdays are better.

They far met my expectations!!!

Jose Valdez was friendly and helpful. Thanks

I love it when what they say will happen happens.

Excellent! Very efficient and very quick! Service agent was very friendly and helpful! Thank you.

A quick and comprehensive check to my specifications and I was done by 10:30 am for an affordable price.

Overall a good experience. I am very happy with the car and the service, not so much the financing portion.

Vincent! Vincent! Vincent! The admiration I have for this man and Auto Nation Toyota is beyond heights one can't fathom. They took my situation and turned it all the way around. I appreciate and respect this company so much. Thank you Mr. Nyugen!

Angela Risinger made my experience at AutoNation Toyota amazing! Walking in there, I didn’t know what to expect but seeing how friendly, patient and helpful Angela was put me at ease. She was committed and willing to go the extra mile to help me obtain the car that I wanted. So if you’re looking for a car and happen to stop by AutoNation Toyota, speak to Angela Risinger (sales associate), you won’t be disappointed!

Fantastic service. Rick Aguilar was very helpful, professional, and very patient while he answered all my questions. The service was done within an hour and Rick took the time to go over the multi point inspection report with me. I was very appreciative of the service I received. Thank you, Rick!

I just relocated to Pasadena Texas and needed an oil change. Google pulled up Auto nation Toyota. Adam my service person took care of me and made me felt welcomed with his excellent customer service.

Was a friendly and wonderful experience with my car getting service. Answered all my questions well go continue to take my car for service here ..

Horrible. 8 hours for scheduled oil change and diag ABS message. Calling the service department takes 20+ minutes for anyone to answer after your call is disconnected and/or multiple times experiencing the automated loop that gets you nowhere. If you are short staffed with technicians, reduce the amount of appointments allowed to be scheduled online. Time is money and your excuses blaming the techs is only throwing your own team members under the bus. A whole day off work wasted on what could have been completed in 2 hours. Warranty work is easy and free money for the dealership. You should be turning and burning . Complete waste of my time.

Very pleasant and I’m satisfied with the service.

Muy amables ,buen servicio lo recomiendo

Muhammmad Jawed was one of the most helpful salesman I've ever met. He did not pressure me and keep after me to purchase a car. He gave me the info I needed & gave me time to process. I was able to make my decision the same day. He also sent a message afterward about calling if had questions. When I did call to inquire about something he found the answer I need in a prompt manner. What an exceptional man.

On time, excellent Service, detailed explanation of what is needed. thank you!

Great experience at autonation freeway. The Associates are friendly and know what their doing. Soon i will definitely buy a car at autonation freeway.

Thank you Jose Valdez! Great customer service

I drove 1 hr away from my home to service my car even it was far I have no complains of the service and attention, Thanks

My car was serviced, long wait but to be expected when getting air condition serviced.

Very friendly and fair. I felt very comfortable with how it was all handled. I traded a vehicle and bought a brand new one in 2 hours. I couldn't ask for better service. Thank you Kris and suni.

Made the process easy and fun, Steve Gates and Chris luong were super kind and stress free for the family. Customer for life

Keisha was very helpful. I came in without an appointment and she got me processed quickly. I was out the door in 45 min. While there, Theresa was also very helpful in answering any questions I had.

My salesman Shakeel is the main reason why I continue to purchase vehicles from this dealership, excellent sales person!

Excelent service!

Excellent customer from Keisha!

Very professional and courteous. Completely checked my vehicle and explained everything. Service was done in a timely manner.

Had a great experience at autonation Toyota gulf freeway, super professional staff, super friendly funny people I would recommend these guys to anyone looking for a new ride! Special thanks to Steve Gates for getting us into the perfect car and meeting our needs.

The service department was amazing. Experience has taught me to, as a woman, dread dealing with auto service. Here it was great, though. There were expensive things I asked them to look at that they told me weren't needed, and simple, inexpensive things I didn't ask about that they suggested & fixed. Also, when I picked up my car I was told that they'd mis-stated the estimate - I actually owed nearly $1000 less than the estimate. Frankly, my best auto service experience ever.

Had a great experience at autonation Toyota gulf freeway, super professional staff, super friendly funny people I would recommend these guys to anyone looking for a new ride! Special thanks to Steve Gates for getting us into the perfect car and meeting our needs.

Ryan Gregory my sales representative is Super amazing from the beginning to end of my deal… .He’s very professional & knowledgeable about everything. He helped so much today on my sale to trade in my vehicle for an very more reliable vehicle. Ivan the finance rep did an fantastic job getting me financed with lower payments & lower down payment. If your looking for an great dealership to purchase an vehicle please go to AutoNation Gulf Freeway (Toyota) & Ask for Ryan G. Thanks Alot ❤️

I have had an issue with my speakers. They got rain water in them and caused them to short out. New parts were ordered, they were put in and I now have sound! Thanks AutoNation!

I had to get my brakes repaired. Service was really great. For all the money they charge they could upgrade their waiting room seating.

La muchacha que me ayudó se llama Zulibeth, era mi primera vez en el proceso de comprar un vehículo de dealer ya que siempre los compraba en efectivo. Fue muy atenta y servicial, contestó todas mis preguntas y dudas y me oriento Ami y ami co-signer. También luego de la venta se mantuvo en contacto y se aseguró que estuviera satisfecho con la nueva compra.

Adam Martinez was amazing!!! He has great customer service skills. He’s very attentive to his customers. He kept me updated the entire time. He’s a great service adviser.

Qadir,M was very helpful and very kind, I would definitely recommend and go back to him in the future.

Adam Martinez was helpful and knowledgeable.

Great service, staff, management and paper detail on vehicle. Will be going back for future service. Thanks AutoNation Toyota Gulf Frwy

Toyota dealers are often 'vary' depending on the sales people, but AutoNation Toyota here in Clear Lake has always been very good and professional. I was helped in a long search for a Sienna from Zulibeth, who was incredibly communicative and helpful throughout the process. Unfortunately, buying a Toyota in 2023 may not be the best idea, but Zulibeth made the experience as comfortable as possible. I've bought from AutoNation several times before, pre-pandemic, and they are super simple and straightforward - no run arounds and no 'fake discounts' to lure you into the store. I love working with AutoNation and I hope to do so again in the future. Thanks Zulibeth!

Zulibeth was our saleswoman she was very attentive, answered all of our questions as it was our first time getting such a big and expensive truck. She made sure to have everything to get approved and we left the same day with our 2018 ford raptor i will definetely recommend her to anyone and this dealership as well. I had a special case and they still worked with us.

They are the best. Loved their service. Very quick and specific. Surely I will do all my work there.

The service was excellent. Mike was very professional. He also took his time with helping me.

One of the worst experiences for a car purchase. I have purchased over 20 cars in my adult life and this was the worst. We had cash and the financing ready, but they wanted to to talk to us about using their banks. Couldn't get close to our rate. Would not take a wire transfer - had to be a cashier's check. I said fine and paid cash for the vehicle.

Kris H. Was such great help! He helped us find our dream car and explained everything very thoroughly. 100% recommend!

Mario sold us a Rav4 and we are very happy with the service he gave us. He is very responsive and answers quickly.

Keisha's professionalism and communication skills are unmatched. I've been trying to find a new advisor since my last one switched over to sales and was even considering switching dealerships after a couple of unsatisfactory visits. My service with Keisha went smooth. She made sure we understood what was going on, communicated with the techs and relayed information, went above and beyond to assure we would have a rental, and when we had to bring the vehicle back the next day after completion of repairs, she got us in and out with no hassle. Please give her all the accolades and praise that she deserves. She is a one of a kind employee and AutoNation Toyota is lucky to have her.

Just loved their service. Very quick and specific. Service manager was very friendly.

Went for my scheduled appt Sat. Waited about an hour but,was being informed on my service twice ,I like that, was very pleased when I was told that my truck was ready n washed aswell, now I'll been taking my Rav4 next .I will keep taking my vehicles there from now on.

I called AutoNation to inquire about a new listing. Mario Lopez answered my call. I was so impressed by his honesty and attention to detail. He provided all the pictures I asked for, even if they weren't complimentary of the vehicle. (I live in another state and looking for vehicle for my dad in Texas). He inquired about the vehicle's reliability and got back to me very quickly. He let me know the vehicle had issues and would wholesale it out. I truly appreciate Mario's honesty! He has continued to ask for my business in searching for the perfect vehicle for my dad. This was the best experience I've ever had from a dealership and salesperson. I would highly recommend Mario and AutoNation to anyone looking for a vehicle.

Great service. Got what we needed.

I was so pleased to have my car search end at AutoNation Toyota with the purchase of an incoming 2023 RAV4. I was sure that I would have to wait 8-10 weeks for a car but there it was, released by someone else and snapped up by me!! Thank you to all the people I worked with and how professionally they conducted themselves.

El servicio fue muy bien. Muy atentos los trabajadores.

Great place to buy a Toyota. People eager to make a deal. Mr. Shajeel Khokhar was very patient and helpful in the buying process. I recommend AutoNation.

My service was great n Justin made it even better. He's such a people's person. He made our visit pleasant. Thank u Justin n the person who fixed my vechile in the back. The recording yall did of my vechile to tell me what was wrong was pretty cool. Thanks again🥰

Judith Ruiz Leon was my sales associate. She was awesome because she tried her best to answer my questions. She’s nice and super honest. Lucky to have her as my sales associate.

Zulibeth was a fantastic sales representative from start to finish. Absolutely no pressure and she helped me with everything I was wanting. Love my new RAV4. Thank you Zulibeth.

Very good service professional people work there. Keep up the good work.

The guy Mr.Abdul Aziz did a great job! Thanks to him we got a nice car Alhamdulillah!

I brought my Camry in for its 75,000 mile service, and Casey was very helpful. I was able to get work done on the brakes that the technician recommended, and get an inspection done while there. Casey also made sure that when she was going on her lunch break that the person she handed me off to was up to speed on everything I was having done.

I went in with multiple issues. They were fixed and parts are on order. I will be finished with everything Tuesday (my choice) The parts were to only take one day for them to get.

Muy Buena La atencion por parte del Personal del Dealer Autonation Toyota , me siento satisfecho cada vez que Vengo ya que mi Vendedor Judith Ruiz me da un trato Esepcional y cumple Con todas mis espectativas como comprador , por eso Elijo y Recomiendo Autonation Toyota Gulf Freeway.

David in Service was very helpful and knowledgeable with helping me. I definitely will be coming back again. So courteous and nice, you made my visit less stressful. Thanks so much.

David the service manager always makes sure me and my family are taken care of

David the Service Manager is amazing. Very kind and willing to go above and beyond for the customer. I recommend this place to everyone because of him

Got in and bought a truck got out within a couple of hours.

The service I receive is top notch which is why I drive 45 to 60 minutes to take care of my vehicle. The service manager Mr. Stokely is great and he makes himself available to anyone who needs his assistance or guidance. His team is awesome. Definitely a manager who leads by example

Very helpful. Great manger

David the service manager was great very informative and patient with all of my questions

Un poco de espera, pero la amabilidad de su personal hace más amena la estadía, muy bien atendida por la señorita Marily Pérez

David was a great manager, very patient and knowledgeable! His customer service and attention to the details of what I desired was impeccable! I would encourage ANYONE to pay him a visit. He will surely take care of you!

I bought several vehicles from Shakeel Firdous at AutoNation Toyota on Gulf Freeway. Shakeel Firdous is very knowledgeable and experienced salesman, He goes out of the way to help the clients . I recommend my family and friends to go see Shakeel when they need a vehicle.

This visit the service representative did not let me know that my car was ready until he saw me walk outside to go look for it. It was parked in front on 6 other vehicles which means it had been ready for a good while. When he did close out my service by asking for signatures on the paperwork. He did not explain anything that was done to my car nor did he thank me. He was very rude. His name was Pablo Laredo. There should be an option for no stars review.

Fast and nice service excelente costumer service recommended.

muy buena experiencia con la atencion del representante de ventas que me toco Mario Lopez....hizo que el proceso fuera facil rapido y sobre todo en Español!

Nice people in and outside Cassie did a great job on getting me a shuttle ride home while service was being done.

El vendedor Maracucho el mejor estrella vayan a la Toyota del 45 sur

Thank you Aka Superman Vincent Nguyen and AutoNation Toyota Gulf Freeway sales team for making my 2023 Toyota Highlander purchase so smooth and easy, yes i”ll refer friend and family. Thank you again for all you do Vincent! 🚘❤️🎈

My advisor Keisha was amazing today. Not only did she greet me with great energy and kindness but she held herself accountable for a slight inconvenience in my service. Her urgency and friendliness may it easy for me wait while the advisor team came together to resolve the issue. Though the experience ran into some unexpected challenges, Keisha remained professional, friendly, empathetic and considerate of my needs as customer. Great service today.

I am really enjoying my Camry so far, but two days ago I took my car in for service. When I got my vehicle back, my stereo was turned off. When I turned it back on I found out that my subwoofer I had installed is not working anymore, but it was working perfectly fine when I gave the service team my keys. I am very disappointed right now with Toyota Autonation service department.

Clarence was absolutely wonderful with my car buying experience earlier this week! He was informative, knowledgeable, and so so helpful and kind during the purchasing process! I felt so comfortable and knew he had my best interest at heart! Thank you so much Clarence for helping me get the car I wanted!

Came today to the dealership Casey Gavidia took well care of me most phenomenal experience and service in a dealers had went to another dealer earlier today they didn’t took well care of me came to the toyota by 45 and great experience if I come again want her to be the one to attend me.!!

The service advisor was not accurate in providing a timeframe for service and he is not communicating with the customer as should be

I took my vehicle for diagnostics and it took over 8 hours. Appointment was 8 am and i could not get the vehicle and until 5pm. No issues were found so no repairs were done, they said they updated the radio/audio system to the newer version but the echoing in the radio that warranted the diagnostics visit, remains.

Rachel knew every answer to my question, find her to get a car fast! Thanks again

Gracias a la familia Toyota por su buen servicio como siempre , lo recomiendo al 100%. Y sin duda alguna la mejor marca de carros en el mundo .

Uncle purchased a new truck. We had a good experience from the staff to it all.

Great service and communication, serviced multiple vehicles here over the last 18 months and they continue to go the extra mile! Craig and his team do an awesome job of putting the consumers needs first!

They did not have the exact car I wanted. MJ took a couple of days and found me exactly what I wanted. When it got here it was even better than I expected. For a 3 year old used car it only had 14,000 and still smelled like new.

I had a excellent experience with MJ. He made buying my car at Auto Nation Toyota easy and pleasurable. You could not ask for a more remarkable, and stand up individual. He not only met my needs of my expectations but exceeded them! I couldn’t be happier with the experience and I still love my TRD Avalon. I will absolutely return for my next purchase and would recommend him and the company to anyone who is in the market!

Excelente atenci�n personal muy calificado que ofrece comodidad al momento de realizar la compra y se adaptan a nuestra necesidad lo recomiendo como un excelente lugar para comprar tu auto

When I first started going this place was great they would do all of your recalls and service in a timely manner while being very personable. I don?t see any of those employees from 2020 working today. The new staff does not seem to care if the customer service peace is there or not they are just there to do what the boss says. They advertise on the service floor a lifetime battery that the refused to sell me they told me that it would have to be ordered and they would not be restocking the battery if I did move forward with it so instead sold me a 5 year Toyota battery and not the automation battery. They didn?t top of my fluids as described in the service and it seems like they don?t mind the back and forth when you have an issue about what?s going on with your car.

I was greeted and welcomed upon my arrival into the facility.

service was fast and technician was very professional

My first time doing this at this place, everything was fast the people was nice and explain everything, did the job quick I had a great experience this time

Mike was professional and friendly. Had to call him twice to get the part ordered. Once the part arrived, I showed up a few days later and I was promised the service was going to last less than 1 hour but it took over 2 hours. I got in the vehicle and the part was not properly seated. They had to take my truck back into the service shop. 15min, the truck was back out again, this time with the part correctly installed. Overall I give the service department a three star rating for their mishaps. Originally I was going to give it two stars but Judith, the lady that sold me the vehicle was excellent, so she bumped it to three.

their service department is five star rated.. Ricardo was great to work with he kept me up with what was going on with my vehicle and they were very quick and efficient with my vehicle.. thanks again AL

I had an appointment for my CHR, windshield wiper fluid issue and a complimentary oil change. The issue was taken care of at no charge since they said it was only a clog; no major repair needed and they did the oil change at the same time. I purchased my vehicle at a different Toyota dealership, but have always taken my vehicle to AutoNation because of great customer service.

Everything was awsome the atmosphere was great no problems at all we had to wait a little bit but other than that awesome

everything done in a timely matter and I never have a problem when I bring my car in.

Mike at Autonation Gulf Freeway Service was a great rep. Very professional and easy to talk to. He handled my case well. I left feeling good about the service they did,even though it cost almost 2k.

Vincent Phu Nguyen really went above and beyond for me. Really Good service and informative.

It was easy and stress free. Dropped off for repairs. Was in constant communication. Given pre estimate and discussed maintenance before being done. Always give me a discount.

Great experience, super friendly staff. It took 3 hours but there were so many customers coming in for regular maintenance and state inspections, so it really was not a bad wait.

Hectior in service is attentive thorough thoughtful n effective. He looks out for me to be safe. I even towed my car 200 miles to bring my car back to him

March 2023. Look for Rachel De Leon! She's the best!🌟🌟🌟🌟🌟

I would recommend AutoNation Toyota Gulf Freeway for all of your service needs. This past weekend I took my vehicle in for an oil change, filter change, windshield wipers and for an issue with my 4Runner making noises. The diagnosed the noise as just having a metal shield that have to be adjusted and they did not charge me. While I waited they shuttled me to the mall, upon my request while the serviced and did diagnostics on my vehicle. I was given a quote on their recommendations which I appreciated. Driving home I was so pleased with everything that did and I was able to use a coupon for the oil change that had been mailed to my house and received a 10% discount for the maintenance package I had requested. This dealership is the only one I take my Toyota 4Runner and I love their service.

I was there for a recall, but I had them checkout a few other issues. My Service Representative Jose was great! He kept me informed and worked with me to see that all of my concerns were addressed. Best of all, they got my truck back to me same day!

Excellent Service thank you Mike, will definitely recommend to my friends and family.

Hector was great & very professional! I got to schedule my service the day before & received my car back same day & within an hour. Thank you Hector for your great customer service!

Shajeel and Larentiu were very friendly and knowledgeable. They knew a lot about the car I was purchasing and Larentiu put my mind at ease when I questioned the quality of the vehicle.

Hoy llevé el auto de mi esposa a realizarle cambio de aceite y un neumático me atendió Jose muy profesional y atento a cada detalle de mi caso lo felicito y siga trabajando así muchas Gracias por su atención

I was told that I would wait one hour for my oil change. After an hour I was informed that my vehicle hadn't been serviced yet and to wait 20 minutes. After another hour I was finally given my keys back. The only reason I will return is because I got a coupon for a free service on my next visit.

jan.2023 Look for Mr. MJ he'll take care of you!!

Great fast service and friendly employees. I went on a Saturday, and they had lunch for the employees, and I was able to get lunch as well and complementary coffee and bottled water.

Went in to wait for my Ravi to be serviced and Mike gave my husband and I superior customer service as soon as we drove up. We waited for it to be serviced and then Mike explained what was done and recommended further services along with where my vehicle can use improvement. We enjoyed meeting with Mike and will definitely recommend him to others when visiting the service department.

Rachel was very helpful and she took awesome care of me! Sunny in finance was very knowledgeable and helped me get the best warranty for my car. Overall very friendly and family oriented facility. 10/10

I came to AutoNation Toyota straight after a disastrous experience at Mac Haik Toyota. What a difference!!! At AutoNation Mr. Chris Luong provided an unsurpassable service. He always goes above and beyond to make sure his customers are satisfied, all T’s are crossed and all I’s are dotted. Impeccable attitude, deep knowledge of the product, and superior service. I was impressed so much so that one of my friends is already in the process of buying a new car from Mr.Luong. Way to go, AutoNation!

They helped me with my purchase. The process was very fast and they were very attentive. Jose Gonzalez is a very nice and professional. Also Francisco Gonzalez in finacial was very nice and very professional and very informative. I recommend Auto Nation Toyota Gulf Freeway.

I Loved the walk around keeping us posted...Mike Exhibits Excellent Customer Service!

Great customer service as always. I also brought up an issue with a strange noise I started hearing roughly a few days ago and the mechanic got into the car for a test drive with me. I was able to re-create the noise and the issue was diagnosed. The car is being fixed as we speak. Very happy with their service!!!

Staff very efficient, friendly, well informed and fast service, highly recommended !

We just bought a new 2023 Toyota Venza Nightshade Edition, Vincent Nguyen is our salesman he is very professional and very friendly, we are very happy overall experience. Yes we will be back for more, thank you for all you do Vincent!

To be the first time that I arrive to do my services there, and without having a scheduled appointment, mr. Carlos treated me very well and explained to me some procedures that are carried out since the vehicle enters, suggesting some necessary service things that I should do to my vehicle and what would be the next ones that should be done.

I had a piece on my gas door break off, drove to Toyota, they quickly fixed it. They also washed my car and checked for any more issues. Very helpful!!

The attention and offering to help was immediate. The salesperson was responsive to my needs and located a possible automobile for purchase.

Brandon has been very helpful trying to locate a vehicle for me. He keeps in contact when he finds something I may want.

I was called for a complimentary oil change, recently retired rarely drive, and have very low mileage. I brought my car for an oil change, it had a recall for a fuel filter and found there was an alignment issue. The only service I paid for was the wheel alignment, they even washed my car. I was thrilled, I swear even my car strutted her stuff on the way home! Will definitely return, to Auto Nation.

I was trying to get rid of my old car and so I went In and got a good deal for a trade the process was not easy but we did come to an agreement and I couldn?t be happier with my new car.

Needed a battery, it was under the lifetime warranty, Toyota replaced the battery instantly. Thank you for assisting my wife with her Avalon, she said the service department was incredible & was very helpful

Called in to replace my windshield just to be delayed almost 3 hours with things not related to my windshield. Was a waste of time

Very good sales and service overall, but check that your list of options are fully met. They sometimes fall through the cracks because they ae expremely busy due to the 60mpg you can get with their vehicles.

DO NOT USE THIS DEALERSHIP FOR SERVICE! Pablo Loredu denied service simply because of a poor previous review. Apparently they were instructed to do so by Craig Fletcher. This is not a dealership that cares about their customers! There are other better options to service your car.

Very thorough and professional. They do just what is needed and they do it well.

I brought my Prius in for a free oil and filter change and my annual car inspection. The car was taken in as scheduled and a video with commentary about my tires as it was on a lift was sent to my phone. The job was finished in a reasonable amount of time.

Very thorough and professional. They do just what is needed and they do it well.

Smooth service on a Saturday (I did have an appt). Jorge was very helpful... explained everything and kept me updated since I was waiting for my car at the dealership.

Jose was professional, courteous, and understanding. I scheduled in advance and waited for my vehicle in the very spacious lobby. There was plenty of seating, television viewing, vending machines, all in all a clean and accommodating environment. The work was done and completed in a timely manner. I would definitely take my vehicle back for service there.

Crooks. Ryan set up an appointment for me to come in and see a new Tundra. He waited until I got there to tell me it had a deal working but it wasn’t going to go through. But … it did. No worries there were other trucks to see. Ryan handed me off to a guy who tried to pressure me into buying a new, but last year’s model, Tundra. He tried selling a truck saying it was nice because it had black wheels from the TSS package 🤦🏻‍♂️🤣. All he could talk about was taking me inside to do the paperwork and he knew nothing about the truck. Eventually I went inside and got the numbers - they still wanted to charge MSRP on a last years model truck even with current year models on the lot. In an attempt to keep me from shopping around, Ryan told me that Keating in Alvin had so many markups that a base model Corolla sold for 38k 🙄 (Probably to justify Auto Nation’s “add ons”) Thankfully I left. I ended up buying a 1794 for msrp, no MA, and no dealer adds. High pressure sales, lies, and no knowledge of the truck …. I won’t be back and don’t recommend you stop by either.

I’ve just purchased my fourth Toyota from AutoNation. I have been dreading the process, but this time is very different. Pratik was my sales person and he could not have been better. He is the kind of representative for a business that a company needs and wants. He represents them with excellence.

Really good dealer nice service nice staffs With good discount

I was a few minutes late thanks to weather, but they were gracious and still had be out of there in less than an hour:) Price for an oil change is less here than at any of the quick stop places, plus they always look over my vehicle and take care of anything that needs to be done. I would rather take my truck to the folks who know these vehicles, do not try to talk down to me because I am female and wait a bit longer than the quick oil change places any day of the week:)

Job completed satisfactorily. Was told ahead of the visit how long the work would take so that I could come prepared. I was treated courteously.

Brandon was very helpful and friendly. I got my oil changed and aligned.

Fue r�pido al realizar todo el proceso del papeleo, muy amables todos los que nos atendieron

Buen servicio calidad y trasparencia excelente

I have a wonderful service and my car work is finished with in time slot . I see excellent job done.

I can't explain myself right now what I received on my Bank Account was so great and surprising, an amazingly huge amount was sent to me by trading with an expert, You so much deserve accolades on this Mrs. Alexander Melissa Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500 She did a great job, thanks to Mrs. Alexander Melissa for making that come through. Please all you have to do is to contact her and be a part of this online investment, WhatsApp:+1 (210) 628-9394 E-mail: alexandermelissa800@gmail.com

Your Review:Copy My AutoNation Tech was Jose and he was absolutely kind with an Amazing Attitude, he took his time to explain everything to me and also made sure I understood the type of service that was going to be provided. I didn't have to wait long, I was in and out. Excellent Service from Jose. Thank you Jose.

My AutoNation Tech was Jose and he was absolutely kind with an Amazing Attitude, he took his time to explain everything to me and also made sure I understood the type of service that was going to be provided. I didn't have to wait long, I was in and out. Excellent Service from Jose. Thank you Jose.

When I got there they had a supra I was interested in and was very helpful when I was going through the purchase. However soon as I left everything changed I called for help with the functions that Carlos said all 2022 Supra’s came standard with now tells me there is no car play can not even help with getting the car on Toyota play app I called the general manager Mike seven days and left a message for him to call it has now been 3 weeks he either needs to be listed as a missing person or is too cowardly to return the call I will never refer anyone to this dealership yes great to get you to buy but don’t want to help after car is sold

Great experience with a very nice, knowledgeable sales person (Angela Risinger). We got a good deal on a 2020 Toyota Tundra...very nice truck! Also, Abid Bhatti is a wonderful, kind person who helped us in the process! I would definitely use AutoNation again!

Honestly, i was impress on how they treated me. A service like no other, the machine that they have to detect if you due for an alignment is awesome, i have not see one in any other dealer. Overall great great service.

Everyone was very professional and helpful. Clarence, the sales manager, has taken care of me almost 10 years.

Thank you for helping me to get a new car. Thanks Rachel de leon, she is very friendly

Edmundo has a great people skills, he was very friendly and helpful. No other dealership has been so great as he had been with customer service

I went to find out what was wrong with my radio/Navigation system and they checked my battery which showed bad.. ok, I was convinced to buy the battery from Toyota because it has a better warranty, I advised him I didn?t want to pay for installation and was told they would give me a discount, it would be around $200 They did give me $50 off but I was charged $74 for installation and it took them 2 hours ?with an appointment ?. He said he asked the head technician about my radio and they said I would need to buy a new system. Fir $6000 plus labor ?. What?? My Rav4 is only 3 years old .. and I?m just outside of warranty.. I don?t think the system is bad, I think they didn?t even check it. This is the 1nd bad experience there . The 1st time the service tech asked me for a tip ..3 times?

Clarence was a gem of a salesman. Great experience.

Great Service. The service writer, Pablo, took great care of me. I will definitely will go back to him next time I need service.

Speedy service

Had a Great Experience with David Garcia and Yani. Very informative and helpful salesmen. Finance went smooth as well.

Upon my arrival I was greeted and my service technician was very prompt and let me know if any concerns he had regarding my vehicle

Very satisfying and pleasant experience dealing with Hector

Good service, quick and done right in a timely manner

Jose Sifontes was very helpful and professional, listened and explained some questions I had about the vehicle. Also it was great to get the vehicle back washed and much quicker then expected. Thank you for a great job.

José Muy amable, conoce su trabajo y buen servicio.

Good everthing on time and quality

Ek nombre de la muchacha que siempre me atiende es Marily y es muy amable

Jose Cepeda was very helpful and I had a very good experience. The process went very smoothly, thank you Jose !

The sales person Julian did excelent Job and made me welcome.

great service recommended

Came in to get my engine light checked out. Adam did a great job and so did David. Both helped me out with my vehicle and got the job done within a couple of hours. Thanks a lot guys.

Lack of professionalism and communication . My vehicle was ready for pickup and and the service advisor didn?t bother to tell me after walking in front of me various times. I?m hoping that person was just really busy that day.

Exceptional service. I really liked the video of my car on the ramp whilst explaining what was done

Great and friendly staff!! Quick and accurate service.

Great customer service and an easy process!! Would recommend!!

I went to autonation Toyota Gulf freeway in hopes to compare the Honda Accord vs the Toyota Camry. My sales rep Christopher Luong was able to help me test drive both vehicles and also provided his own personal experience with both type of sedans. He was able to guide me over with favoring the Toyota Camry. As I went on to now wanting a Toyota Camry, Christopher was able to help me compare the different Toyota Camry trims from an LE, SE, to an XSE. Christopher explained the different features per each trim and was able to help me view the price point of certain trims at my price target, maximum desired mileage, and the desired year range of the vehicle. Eventually, I was down to debating of getting either the Camry 2021 with the newer style layout or paying alittle more by upgrading to the XSE that was a 2020 model (which was Camry?s older style) but it had all the bells and whistles from power seating for both driver and passenger, moon roof, 19? rims for smoother ride. I ended up going with the Camry XSE and it was all due to the help of Christopher taking the time to understand what I was looking for in my everyday ride and asking the small details like how my Houston commute from work to home, from home to kids after school activities. My whole experience from selecting the right vehicle to selecting the right warranties packages felt like a ?limo ride? experience. Every moment was moment meant to help me make the right choice that fit my needs. I will definitely come back to Autonation?s Toyota Gulf freeway. I love the new ride and so does my family!

Quick and friendly customer service. Went in for a oil change and tire rotation.

Excellent service. Would recommend Auto Nation to anyone looking to buy a new vehicle.

Carlos Barrera is a great salesman, he’s very knowledgeable, friendly and very helpful. If you go there you have to ask for Carlos B. He will definitely take care if you.

Took my car in on Tuesday evening at 6:00. Stopped by Wednesday at noon to pick up the car. The person who did the intake was not there and no one else could help us. They said it looked like the car was ready, but no one could release it but the intake person (Sierra). The suggested we wait, but my husband was on his lunch break and we couldn’t wait. We had to return at 6:00 that evening to get the car, meaning that my husband had to leave work early for the second day in order to get my car. I would have expected better systems from such a large dealership. Having only one person being able to release a car after service seems rather antiquated.

Wonderful staff, fast service No appointment needed

the customer service and the reps especially Fransico they make you feel like family

Friendly and professional staff

Took my car in twice for service. They were supposed to rotate the tires. They said they did both times but never did. Now I don’t even trust that they changed the oil either. You can’t watched the service department from inside or outside.

Very satisfied customer service. I did the oil change and got suggestions for other parts that needed to change.

Very very VERY SATISFIED with our purchase today especially with my situation that i thought i wasnt going to get out a car for my mom and Chris Luong and his team made it happen for us! Chris Luong and his team had so much patience with our situation and he was more than happy to help us out! Thank you all so much for everything the outcome was so much better than wjat I expected. Thank you guys 🙏🏼🙏🏼🙏🏼🙏🏼

This dealership offers efficient service with excellent communication.

Annoying things here and there, just like any dealership. But overall they wanted me to be happy at the end of the day, regardless of if I bought a car with them or not.

I had a great experience with Ryan and the finance department. Was able to get in, tell them what I wanted, and made a deal in exactly what I was looking for. Only reason for keeping one star is that the sticker on the car and sticker on the rear view mirror indicated my vehicle’s gas tank should’ve been full but it only had a few gallons. If it gets fixed somehow then I’d gladly change the rating left here to full 5 stars.

I meat Marilu Perez in AutoNation Toyota Gulf Freeway as a service advisor. Her kindness, patience and great sense of responsibility to serve the customer are of great value and make Autonation Toyota a better place highly recommended

We buy 3 cars and I so happy with Auto Nation Toyota the service is excellent! They really take care about everything.

Professional, honest, and customer focused.

Great and fast service by employee Angela Risinger giving her a rating of 10 from a 0-10

Awesome coral was amazing!she was very nice and helpful with everything I needed

Paloma was very helpful. She recommended services I needed that day plus a couple of future service I would need.

Great service provided with no hassle of add ons, the service specialist was very friendly & knowledgeable & guaranteed my Avalon will be ready in an hour and it was, impressed by the service department.

Hector was amazing . He had an answer for all of my questions

Everything went smoothly. Could have asked for anything better

We own 7 Toyotas currently and love the service Justin provides us every time! He goes above and beyond without asking. We have owned Toyotas for over 30 years and by far Justin has been the best Service Rep. Ty Justin for always taking care of the family and myself!

Jorge Monzon provided an excellent service, he is very knowledgeable, honest and caring; there should be more dealers like him.

We started having issues when the car kept making the slow clocking noise and rattling, and then there was like these little backfires are misfires from the engine. Called Hector, our service rep at AutoNation Toyota and he got us in the same day. Without us even asking he went ahead and made sure that we had warranty coverage on everything and when heading to care of all of the issues and we walked out of there the next day with everything taking care of - my car is running great and we are very happy.

Purchased my 4Runner from MJ, such an easy process I contacted MJ Sunday for a service yesterday and he set up me up with advisor by the name of Casey Gavida! She was amazing got us in today and took care of my car. Thank you guys

Adam did a great job taking care of my car giving me updates on it and everything highly recommended him

Bought 2 cars from MJ. The best customer service and prompt delivery. Definitely recommend this place. Go see my man MJ!!!

Services was done very quickly. Jose was very informative.

Very pleased with the service of my service advisor Sierra.

Great, very helpful and knowledgeable. Wonderful customer service skills, a pleasure to do business with!

Chris is an amazing salesman!

I bought my Sequoia recently, had a great experience with salesperson Shakeel. Finance manager Sunny Alidina was very professional and polite. whole staff was very courteous and upfront. they went over services and warranties with me. I had a chance to talk to the GM and GSM as well. Very humble management. I would recommend AutoNation to everyone.

Destaco la variedad de inventario, buen trato a los clientes y excelente servíos post venta. I highlight the variety of inventory, good customer service and excellent post-sale services.

We had a wonderful buying experience. Mr.Mohamed helped us to make it quick transparent deal. Helped us to get additional work done on car after buying also. Wonderful agent to talk to him

Great service Great experience Great people

Excellent experience in Sales Department.

Frida helped me sell my car and made the process very fast and easy. Explained the whole process to me and got me a check the same day. I would recommend her and this dealership to my friends and family!

I had a great experience at AutoNation Toyota service department! I made an appointment with Marily Perez and I was in and out in 45 minutes for my oil change & tire rotation. I highly recommend you make your next appointment with Marily!

I’m beyond mad, I took my car in about a month ago to do the normal maintenance for 10,000 miles. I was lied to multiple times. I believed them when they said they rotated the tires, which they did not.

I had a wonderful experience at AutoNation Toyota. Coral García helped me get out of my raggedy old car I had for 9 years. She made the whole process very easy and made sure I was happy. Ivan verde was my finance person and he also made sure I got the warranties I needed without it being overwhelming. Overall, I will keep recommending this dealership to people I know!

I love their service. they took great care of me and my truck.

Ricardo at the Service department took a very good care of my car’s need. I am Very pleased with the experience. Thanks to the whole team

Brought my vehicle in for a state inspection. The service advisor insisted something was wrong with the battery and that it needed to be replaced immediately. Only to later inform that no batteries were available. Then the sales pitches started. They seemed to be more interested in getting me to trade in my vehicle instead of providing the service that was scheduled. After 4 hours of waiting, my vehicle was returned with the license plate bent 90 degrees, gashes in my dash, and the battery terminals not screwed on. When I brought this to the Manger's attention, I was dismissed, almost ignored, and their only comment was to suggest I increase the frequency of my oil changes. #NotGood

I was at this particular dealership on Saturday, November 12th and I had a 9:30a appointment. I went in for a state inspection and my tire pressure light continuing to come on. I was informed that I need a from end alignment, so of course I said okay fix that as well! I was never informed by Adam how long would I be there. So at 12:15p Adam told me that the technician stated that nothing was wrong with the tire in question. I was told it was no leak nor was it a mail in the tire. I said something has to be wrong because the tire pressure light has been coming on weekly for the last two weeks after I put air in the tire. They initiated that nothing was wrong with the tire. At 1p, I found Adam and asked how much longer and he stated that the inspection still needed to be done. I told him that I’ve been here for 3.5 hours and I had another appointment and needed to leave. 30 more minutes passed and still no car. I was furious because I was there for a 9:30a appt. and only one thing was completed on my vehicle. Wednesday comes and I have a flat tire on the tire that I told them needed checked and they insisted nothing was wrong with it. I called the dealership asking to speak with management and was told someone was going to call me and no one has called me at all! This is horrible business and won’t be returning to this dealership! Wouldn’t recommend it for no one!

I took my prius in for an oil change and it was done quickly and they washed my car..

Knew my front brakes on Tundra were close to end of life. Was able to schedule same-day appointment. Jose got me in for new front brakes and throttle body service. Multi-Point Inspection revealed that I also required new rear breaks which were replaced today also. Drives like new again! Totally satisfied customer. I will definitely be back, with BOTH Tundras. Throughout I felt like my Service Rep, Jose, was trying to genuinely help me. Thanks Jose!

Received a Great/Excellent service from MR DAVID STOKELY in the Service Department. He went above and beyond making sure I had a great service experience. Also service advisor Adam HE did a great job helping me.

From start to finish a wonderful stress-free experience. Everyone was professional answered all my questions and provided first class service. I highly recommend AutoNation Toyota

A shout out to Ryan and Zulibeth for their great service. They both helped me to purchase a 2018 Nissan Rogue and worked together to make the sale as smooth as possible. The dealership is very well-run and inviting to customers. Thanks again and I recommend anyone looking for a quality used vehicle to give them a try!

Great deal Good people They help me pick the right car Best car dealership in Houston

Avoid working with the salesman Francisco and this dealership. Exactly the type of dealership that puts a bad taste in peoples mouth. Stated they would accept outside financing BUT would a $3,000 NON-REFUNDABLE deposit to move forward with outside financing. I called a few Autonations in the area and they stated this was a tactic to push me into financing directly with them. It’s a used truck! Shop elsewhere and don’t waste your time. I already called the GM about this issue and no response. If this is something that the GM (Michael) would allow, then that should be your sign to avoid! I don’t need the automated GM response either as I have been trying to contact either him or Steve (General Sales Manager)

Great courteous fast service

Never in my life have I had a worse experience with a car dealership. From the unprofessional and inattentive salesman to the complete lack of respect from the whole company. I purchased a Lexus and the process was the most painful one I’ve been through. The salesman was less than helpful. Once the car was brought back home they failed to attach a missing piece in the trunk or supply a spare key. These things I had to get taken care of at my local Toyota dealership back in Louisiana. My calls/text went unanswered when I had question about these issue. To top it all off the dealership took an extra $600 from me when they didn’t request a pay off of my current car and I had to pay the car note on a car I already sold. Do not give them your business or the time of day.

Just bought my 2023 4runner SR5 premium from here and had a great experience! Rachel got everything in order before I walked through the door via email and text. I love my 4runner and it was worth the hour and half drive :)

The only communication you get is when they’re trying to sell you a car. If you need ANYTHING else before or after the purchase, good luck getting in contact with them!

courteous and helpful - good service agent who was fast and efficient

Darlene took very good care of me and my maintenance check on my Corella was less than an hour wait. Thanks so much!!

All I came for is to fix the recall and fix the grip handle. Jose S. sent me a text saying I needed a new battery. Then text me I needed new tires immediately. I said yes to new battery which I may or may not needed. But no way I needed new tires. I had just had the car inspected and know I didn't need new tires. Not going back again

Brandon Silva in service took great care of me! I needed some warranty work done and he kept in touch with me through the whole process, start to finish, and the repair was successful. They even washed our car!

My overall experience at the dealership was pleasant after the purchase of my Ram 2500. It’s what didn’t happen after my purchase that has me upset. My truck was still in make ready get checked out oil change Etc. After my test drive I noticed a hard pull to the right. It was late Saturday evening I brought the issue up to my sells Rep supposedly she went and asked if it can be taken care of by the Dealership and I was told Yes!! But only if I could bring it back with a appointment the following week!! I’ve called and called sent emails left voicemails and I’m totally being ignored!! So now I’m going to be out of a additional 3100 to get the wheel hub bearings replaced. Instead of telling me the truth Commission was More important than Customer Service.

Great service. My Service Advisor Tommy Idele is the best. highly recommend taking your car to this location.

Thank you for your kindness and honesty. Great people , great cars and easy financing process.

I bought my car from this dealership back in March. I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my house). It started off with the guy telling me that there wasn't any technicians available to work on my car since it was a Chevy and this is a Toyota dealership. I said "well I made an appointment, the lady verified what vehicle I had, and I bought this car from here". He said "well you may have to leave it for a day or 2 for us to work on it". I told him that I could not do that since this is my only means of transportation and I asked if they provided rentals. His response was "the list for rentals is so long you won't receive one before we are done working on your car". I told him that he needed to figure something out because I needed my car worked on today and I scheduled an appointment and that's something they should check before scheduling. So he went to talk to his manager and then comes back saying we can loom at your car today. So I go in and wait to find out what is going on with the car. He come back after about a hour and tells me I need new tires. I said "ok well I have only had this car 4 months so why am I needing all 4 new tires?" He said "because the alignment is off and your tires are worn down". I told him that this obviously was a problem with the car when I purchased it so it should be covered under warranty since they have the certified pre-owned warranty. He then again said "let me speak to my manager". This time I waited 2 hours and finally had to hunt him down, and ask if he found anything out. He said "I haven't talked to my manager yet" then walked to go find him. He comes back and tells me the sales manager is going to speak to me, and to go have a seat at the small table. I wait another 20 minutes and I talk with the sales manager who was very helpful and seemed appalled at the fact that I had now been there 4 hours and haven't gotten anywhere on the car issue or even been given a quote on what I would need to pay. So he goes to find the service manager. He comes back and tells me that the service manager will be with me shortly. This is when the service rep that I've been dealing with all day comes and apologizes for not giving me a quote and is still set on me purchasing new tires and tells me it will be around $860 for tires and oil change. I said "I refuse to pay that. I don't need new tires and shouldn't need new tires after only having the vehicle for 4 months". He then leaves again to go get his manager. This guy comes and sits down with him. He never once introduced himself or even asked my name. He just started telling the guy what to take off the bill and such. I told him he can take it all off because I refuse to pay it. He stood up and walked away. I told the guy I just wanted my oil changed and nothing else. He leaves and comes back about 45 minutes later and tells me that I owe $90.04. I said when I scheduled the oil change I was it was $69.95. He said yeah but we did an alignment on your vehicle so that's what you're paying for. I told him I never once agreed to that. That I told him to just do an oil change and I refused to pay it. His response was well we already did it so you have to pay for it. I argued with him for about 5 minutes and told him he needs to work on his communication skills because not only did he give me the run around all day he failed to listen or communicate with me. I was finally fed up and just paid the $90.04. I paid with cash and he apparently couldn't take cash payments. So he took me over to another desk where a lady was. She had her mouth full of mouth wash and didn't even speak to me. She motioned her hands and pointed at the amount due on the paper and did more hand motions and mumbles while taking my payment. After she gave me the change back she motioned me out the door and mumbled and waved. At this time I was completely fed up with the unprofessionalism. I said where is my car, no one has communicated with me on where I go to get my car. She then finally spits out the mouth wash and tells me where my car is. She then proceeds to tell me she's sorry she was going to get her lips done and wanted to make sure her breath didn't stink. I just said I don't care I want my car so I can get out of here. She then asked me if I wanted to speak to the manager because she could tell I was not happy and wanted me to leave happy. I told her I had already spoken with the manager and she insisted. She went to get him and came back and said "oh he said he spoke to you already and he doesn't need to speak with you again". I said yeah and he was no help in the beginning either and I left. I will not ever come back to this dealership for anything and will not refer them to anyone as well.

Lots of cars to select from! Buying process was quick!

took my truck in Justin Vest got me in and out quick. Very good working with him i recomend him as your service advisor

took my car in for an oil change. Jose took good care of me. He and the technician even sent me a short video of what needed to be done. ended up getting my brakes done in the process. Great job

Always quick and easy to get my car serviced

The dealership is the worst of toyota’s near the area…

Highly recommended..Nice and friendly staff with excellent service .

Had no issues Rachel De Leon solid salesperson

Justing was very helpful. Great customer service

Beyond blessed !!! Thanks to AutoNation Toyota @ Gulf Freeway!!! For the purchase of my new vehicle. Very clean and professional dealership. David Garcia (sales rep) very enthusiastic, attentive, with a great personality. Come and see them for new or pre-owned vehicle needs !!!

I had been looking for a C-hr for a year now, I found a few but the dealership markup was insane at other lots. I am so happy I was able to work with Clarence to make it happen. Very professional and friendly employees, including finance which was a treat. I love the no-nonsense business of buying a car with Autonation Toyota!

The team at this location was very quick and extremely polite! I usually hate going to dealerships but these guys really work hard to change the experience!

Angela Risinger was excellent !!! She explained everything thoroughly and was attentive to all my needs. The sale of my Toyota went quickly and I was impressed that I was able to get the amount I wanted. Thanks to the entire team from the manager and his sales force. I was a pleasure doing business with your company !!!

Clean dealership and spacious waiting area for guests. The service advisor was very attentive and professional. I had a good experience and plan on returning.

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!

Several things just lacking. We were first told that we could use our company tax number, as this purchase was for resale. Then later we were told that we couldn't. We are based in the DFW area, and this purchase was made on line based on the pictures and information provided for by AutoNation. None of the pictures provided by AutoNation showed a 5" red scratch on this gray truck, and the bumper has been hit at some point. It is not terrible, but it is noticeable. Also, nothing was shown or said about the 4 bolt holes on the top surrounding the bed. These are quite noticeable, and look bad. I guess the previous owner had a bed cover and decided to keep it. Truly unbelievable that this wasn't mentioned. We paid $475 to have the truck transported to us here in Dallas, but it took over a week after they received the cashiers check for the truck for us to get it. Mark Bobbitt 682-553-3333

Highly recommended …………….

Excelente servicio y personal amable y atento

Wow. Amazing company amazing Expert Manager. They know how to get things done when it comes to online trading. So impressed by the knowledge, and sincerity. Thank you Mrs. Anita for your amazing company, you can invest in your own capacity, I will not tell you how much I invested because it private, am here online to recommend Mrs Anita Crypto Fx for her good works, if you are looking for where you can invest your money, and where it can be safe contact her via. WhatsApp:+12133736954 Email:anitacrypto44@gmail.com

Nice and friendly staff Mr Abdul Aziz excellent customer service

I dropped my car off at 7:00am to have the oil changed and a recall. At 7:30am I was in the shuttle on the way to my home. The shuttle driver was very friendly and we had conversation all the way to my destination. I received a call at around 8:40am that my car was ready for pick up. I had a ride back so didn’t need Toyota to come pick me up. When I got there to get my car I found out they had even washed it for me as a curtesy. Amazing service and I love being treated so special. Thank you Toyota your staff is amazing and Luis Guzman was so professional I will be back for my next service.

Dejan los carros sucios por dentro

Service department is great, Replaced my battery and also washed my Corolla

Excellent Customer Service! I purchased my very first vehicle with Maikel Coll Aguilera. Early birthday gift from me to me 🥹❤️

This dealership is further from me than Demontrond, but I enjoy coming here. The staff is very friendly. They take a little long however, the waiting area is always stocked with coffee and clean. The best part is I never have to ask them to wash my vehicle. They do that automatically. At Demontrond Toyota when I spoke to the head service guy, Mike, and asked if they could wash my truck, he responded with, “Well did you buy your vehicle here?” I said no, then he says “well we don’t have time today.” My next purchase will be here. I will never return to Demontrond Toyota. Keep up the good work Autonation!

Thomas was very helpful,an great fast service