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Recent Reviews from AutoNation Toyota Gulf Freeway

No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much

Oanh Pham Mar 11, 2020

Staff is friendly and I was ushered in quickly upon arrival. However, that was the only part of my appointment that was quick. My oil change and engine coolant change out took 4 hours despite having scheduled an appointment. Not sure how appointments are scheduled at this location, but I am hoping for an explanation as to why getting these services was essentially l a half day ordeal. Not sure how the service center runs several hours behind within an hour and a half of opening. I would expect transparency in services provided and time to complete services but that was not the case. During this four hour wait, I was not provided an updated timing estimate or explanation as to why the services were taking this long. Furthermore, when the work was finally completed my service provider could not take a few moments to provide an explanation of services rendered or why this took four hours. I was then marched straight to the cash register without any type of review of services rendered. Meaning I was asked to pay an amount for a sum total of who knows what... After I did see my itemized services that I needed to decipher on my own, I went to my car to discover it was at least washed which was the only plus of this experience. Upon further inspection, the sticker they provided was incorrect inside the vehicle suggesting my next service date was at 17,000 miles while my car already has 126,000 miles. I would like to think it’s a typo but even adding a zero in this case is not close. This leads me to question the services supposedly rendered on my vehicle. Were they correct or did they even occur? I am extremely disappointed in the customer service provided and in the timeliness of service provided. Not to mention, questioning if I need to go somewhere else to ensure the services supposedly provided were actually performed on my vehicle. I advise caution to those considering to service their cars at this location.

Natalie Sample Feb 14, 2020

I am a loyal customer who like to value service and thank people like you for helping us with our vehicles. GUYS PMEASE INSPECT YOUR VEHICLES BEFORE LEAVING! DONT JUST DRIVE AWAY! Today(1/25/20), however, was not the case. I was in this location for my regular service from 9:30 am to 4:25 pm . The reason why was that my alignment was not done properly due to a mistake that the mechanic made. And was obligated to come back for it to re-checked, therefore, making be at the location once again for a re- alignment. Problems with the service and reasons: 1st time of visit 9:30 am to 12:10 am —I came due to a nail that was found in my rotation and according to “ Nicholas” he made sure that my tires were rotated. Which is fine because of regular maintenance. —The PSI on my tires where not the same as all the other ones, therefore had to re checked. —Seconds after I left the location, my vehicle was not driving straight. Proving that there was something wrong and suggesting that the alignment was not done properly. 2nd time time of visit from 12:30 to 4:25pm — upon my arrival, I inform “ Nicholas ” that there was defiantly a problem with what the receipt said and the work that was done to my vehicle — I explain to him that the PSI of my tires are not matching.( I had a nail in my tire and is part of vehicle safety inspection) He took care of that no problem. I thanked “Nicholas” — I explain to “ Nicholas “ the tires where not rotated because I had marked them before taking my vehicle for the maintenance. He responds “ you never said you wanted a tire rotation.” Basically accepting the fact they indeed did not rotate the tires and was blaming at me, when in reality the one to blame is the mechanic. —Then when it comes to the re-alignment, I show him prof that the alignment was not done property. He scans the truck once again and says that he has to check the truck in the shop. 20 mi. Later “ Nicholas” came back and apologized stating “ I apologize from my part since the mechanic did say something in the springs were loose and it’s our fault. We will fix it at no charge since it is our fault”. After stating this I patiently wait. 4:15 pm “Nicholas” comes and tells me that the truck still needs some work and I’m going to have to wait longer. I address my situation and ask him about how much time time more and he said sarcastically “ I don’t know what you want me to tell you, 15 min” I said “ sir, I’ve been here for a while I just want to know how much longer am I going to be here?” He said “ if you want the job done right you’re going to have to wait” and I responded “ I understand, I just want an estimate”. He said “ i don’t know, you wouldn’t be here if you wouldn’t had messed up the truck”, This type of response is not profesional. It was not my fault because when an alignment is done to car it does not break that easily unless there is something loose. And considering the year and model, this vehicle should not even require an alignment. My cousin was here and by a coincidence she also needed an alignment. Her vehicle has considerably less miles and is newer. I believe that these guys they were being honest and were just tying to up-sell a service that it was not needed. I believe this Toyota is one with great people and has potential but these type of attitudes and workmanship should not be tolerated. I believe at the end of the day both the shop spent money and time as well as the customer. For the benefit of all, I believe we should take actions. I was patient at all times and believe that it should not take 6 hours to get an alignment done. ———————————————————— I asked to to talk to shop manager and the foreman who never came to answer my questions. I was being as patient as posible being in the building. ———————————————————— I was attended by Nicholas rich, whom was very unaware or what was going on with my vehicle. I asked to to talk to shop manager and the foreman who never came to answer my questions. I was being as patient as posible being in the building.

Liset Garcia Jan 25, 2020

Wont be back. Made an appointment for a service notification I recieved from Toyota. I got there at 8(scheduled appointment time). Talked to Nick, who scheduled my appointment, and asked about wait time and wanted to make sure they had the parts since it clearly stated in the letter from Toyota what needed to be done. He said the tech would look at it and then would verify. After a couple hours I asked him if they had the parts and and if he knew about how long it would be so that I could have a friend pick me up. He said that he would check right after he finished checking in the car he was working on getting checked in. About 45 minutes later when I finally saw him again I went and asked him again. He said "oh, I knew I forgot something. I'll go check right now". So I went and sat back down in the waiting area. He came and told me that the tech had the passenger side apart and that he was going to do that side first and that it would be about 3 more hours. About 5 minutes later he came back over to where I was sitting in the waiting area and asked me to come to his desk. He told me there was a "miscommunication" and that they didnt have the parts. He said that they are putting it back together and will have to order the parts and call me when they come in. Before he was done telling me that they had my vehicle pulled up front, which led me to believe it wasnt actually taken apart being worked on. It was a simple issue that could have been avoided had he checked for the parts when I got there like I asked. I called the service manager after I left and left a voicemail and then again later that afternoon and left a message with the receptionist for the service manager to call me. He never called. Nick did. So I told him not to bother calling me when the parts come in because they have already wasted half of my Saturday once for nothing, I'm not doing it again I will go somewhere else. They dont value your time whatsoever.

Russell Reid Jan 21, 2020

Being completely honest I was not happy at all this time. I made an appointment, showed up early and was met by the worker in the bay that said he was going to get my advisor. When the man came out his name was Omar and I booked with Russ as the one I wanted wasn't available for that day. No big deal there that person may have called off for the day. When I told Omar I was there for my first service he immediately told me what they were going to do which included a tire rotation and since it was busy it would be about an hour to an hour in a half. I mentioned at this point I had purchased my own tires and they had there own schedule to be rotated so take that off the list of things to do so as to not mess with the warranty on the tires. He kind of stumbled at that point and finally agreed saying yes you have expensive tires and you don't want to mess with those Michelins. I hesitantly said ok and went to the waiting area. You see my tires say B.F. Goodrich big and bold all over them and when he said Michelin I was a little thrown off. But like I said, I let it go and went to the waiting area. I'm sorry but that leaves an uneasy feeling when your service guy doesn't know what he's talking about. Remind self he's not the one working on it. An hour and twenty minutes later I went up to Omar and asked how things were coming along. He says, Oh it's going to be awhile I told you it would be two to two in a half hours. I said, No, you said it would be about an hour to an hour in a half and since you do not have to rotate the tires it should be less, don't you think? Omar stared for a moment and said the inspection had already been done so it'll be done in at least another fifteen to twenty more minutes. I said I hope so. Hmmm he hasn't talked to anyone or looked at a computer at this point so how does he know?? Meaningless words seemed to be just flying out at this point. You can obviously see I'm being fed a line here. I go back to my seat and noticed Omar is all of the sudden running around all over the place now when this whole time he was basically just sitting around chatting with others and low and behold there's my vehicle. Was he frantically trying to stop the tire rotation? Did he really even know what was going on? So many questions. He called me up to the counter and said I need your signature very sharp and tight lipped. Not explaining what had been done or what I was signing. I had to ask and got very short snappy non informative answers. Well I'm sorry he was caught being untruthful and it made him feel he had to treat me that way. Bottom line...if you're going to work in that field, at least know what you're talking about and do not make crap up. The other thing I do not like is you cannot see what is going on with your vehicle. You have no idea what they are really doing nor can you trust that any work has been done at all. I have been burned more than once before and honestly if it wasn't for the first time service for warranty purposes, I wouldn't go there at all just because of the past mistakes that have happened. Each and every time I have have said something and yet it remains the same. Unfortunately every other dealer is across town. Now this does not pertain to the sales. Only one experience there and it was a good one.

Kathy Jan 7, 2020

In my opinion: Don't waste your time dealing with Clarence Hill (fleet salesman); he is the typical car salesman ~ full of BS!!! We (my family) have purchased 7 Toyotas from this dealership since 2004. We always dealt with fleet sales and had a great experience until the guy we had been dealing with retired. I bought a 2015 in 2014 from Clarence Hill and it went relatively smooth so I returned in 2019 to purchase another car. I told him what I wanted and after he quoted some prices on the cars I was interested in, I felt like he was taking my business for granted. I told him if I don't get a decent price then I will purchase a Honda this time from Clear Lake Honda. CL Honda has a brand new dealership and they are eager to make a deal. I also told him that I wanted leather installed in the car since it isn't standard. Clarence starts telling me that will be $1600 extra?!?! Which further confirms he is taking my business for granted. I know it's about $1K for leather so I called a friend's husband who is a GM at a ford dealership and he told me its $895 for leather and there is only one place in town that the dealerships work with. The 2nd time I went in to do a test drive and get some more #'s...Clarence tells me the price is $1400 (previously told me it was $1600 which I knew was BS) extra for leather. Clarence is soooo full of crap that he cant remember his lies. I told him "give me a decent price or I'm going to CL Honda next". I was in and out of the CL Honda dealership within an hour with my car chosen and the price agreed upon. And the leather was $1000 extra from CL Honda. Then I check my phone and Clarence had been calling leaving voicemails etc. I called him back and now he is able to give me a great deal. I told him it was too late and that he should have done that to begin with and not waste my time. As I said before, he took our business for granted. If you really want a Toyota, go to another dealership. If you want a Honda, go to Honda of Clear Lake.

Joan E. Zúñiga Oct 15, 2019

Took my car for an oil change and state inspection almost 2 weeks ago, waited 5 hours without any updates from the advisor during the time. Three days ago, started hearing weird noise from the engine while driving and the car stalls while I was driving to work. Fortunately I was already close to the parking lot at work or else who knows what could've happened if I was driving on the highway. Asked my colleague to help figure out the problem and saw that there was no oil on the dipping stick. Yes, I've been driving the past two weeks with leaking engine oil. Calls AutoNation Toyota and was told to have the car towed to them so they can check on the problem. Tow company that the roadside assistance hired came 3 hours later than they said. Finally my car arrives at the dealer, the advisor in charge of my oil change service calls to ask for details of the issue, says he would call back with an update the next morning, no offers of a loaner if needed assuming that I'll be fine without my car for who know how long. Next morning, NO CALLS AT ALL! So I called his direct line around 9:30am and left a voicemail. After 3 hours of waiting, still nothing, so I called the service line and found out that the advisor had the day off. Are you serious? What kind of service is this? I would've been a fool waiting for his call if I hadn't took the initiative of calling. The worst thing is that the person I spoke to told me she'll call me back after she talks to the technician about the status and the work on my car. So again I waited. After two hours, at 3PM, still no call so I called again and asked for the person who I spoke to, and I was told that she has left for the day. WHAT?! Is this for real? Just because my case was assigned to someone that had the day off means I shouldn't get the service you are supposed to provide? So I nicely asked the person on the phone to please find out what's going on with my car because almost a day has gone by and no one even told me what was the cause of the problem and how it'll be fixed. So the guy puts me on hold, comes back in a couple of minutes and tells me "they're working on it and should be ready next morning, your advisor will give you a call." So I asked if he can at least tell me what they're actually working on, and of course being the advisor that's not responsible for my car says "your advisor will give you a call tomorrow morning." At this point I am speechless and running out of patience, and after an hour I decided to call again and if I don't get an answer I will have to speak with a supervisor who should be able to tell me what's going on, hopefully. Finally, the person who answered my call was very helpful, put me on hold for ten minutes and explained to me the cause of the problem, faulty O-ring on the oil filter from the oil change they provided, told me about the works they had done to make sure the engine is working fine after the damages from the lack of oil, and that my car is ready for pickup. (My car is actually ready to be picked up!) She then transfers me to the service director for more details and ensured that there will be no cost for me since it was the faulty O-ring. So I said I'll be there in 30 minutes (thankfully a colleague of mine offered to drop me off there). I asked the director if I should ask for him when I get there, he says he'll be off by then but ask for this other person. When I got there, asked for this other person, was directed to his desk and told to wait. 10 minutes gone by, this other person is nowhere to be seen, but I do see my keys and paperwork, so we asked a nearby advisor if the guy will be here soon, the nearby advisor was nice enough and offered to help instead of the never-ending wait I've gone through. Although he helped me with getting my car back and the paperwork, he couldn't answer the questions that I had since he doesn't know about my case, if I wanted my answers, I would have to wait who knows how long for the guy who was supposed to help me to come back. I did not want to waste another second of my life dealing with this so asked for the guy, or my actual advisor to give me a call when they're back. At this moment, while writing my review, no follow-up calls, nothing, as if nothing happened. In the end, I got my car back in working condition, crossing my fingers on this since won't really know the damages until other problem occurs. After 2 days of dealing with this mess, it's really disappointing to see how ridiculous their service is, from the oil change to fixing the issue caused by the oil change. Throughout this whole time, no one offered any service or future service, no word about the cost of towing if it's more than what my extended warranty covers, or even a refund of the oil change, as if this whole thing wasn't caused by their faulty piece of equipment that they should've checked. Why should I have suffered for their mistakes when I paid to prevent issues from happening? It feels like I was taken advantage of because I'm an Asian female. I was a loyal customer, bought my car from them 4 years ago, had my services even state inspections done with them, and yet no one wanted to help, what a let down. Hopefully, after sharing this review, no other customer will be treated this poorly and have to go through this unpleasant experience ever.

Yujung Liang Oct 10, 2019

I don't ever leave reviews, but the service I received from toyota's service advisor, RUSS KLOSKIN, was horrendous for the following reasons.. 1. No respect for the customer's time and serves only what/who is conveniently parked closer to him... I had a 7:00 AM appointment (the opening hour of this location) and arrived at 6:42 AM well before the doors opened to make sure I would be the first in line. Evidently, Russ Kloskin likes to quadruple-book and serves clients that are parked closest to his office, before servicing the clients that arrived earlier than the latecomers. 2. Condescending and rude without reason and RELEASED ANOTHER CLIENT'S INFORMATION (full name, address, phone number, car details) Finally met with Russ Kloskin at 7:30 AM only to be told that I am unable to have my one-year-old, 2018 Camry serviced because the cut off mileage for my 2-year warranty service is 25,000 miles and my vehicle reached 25,400 miles (I was on a road trip, hiking in the middle of nowhere big bend national park and thousands of miles away from home when my car reached 25000). I asked Russ if he could give me a grace period, and immediately he laughed in my face and began to lecture me in a condescending tone about how this company produces low-cost service and products and how they would lose money if they were to do this for everyone. He then proceeds to show me ANOTHER CLIENT'S PROFILE and TELLS ME HER FULL NAME and details about her service and his sob-story about how he accidentally ran her car for service as she was slightly over 25,000 miles, similar to my case, and he had to pay out of pocket for the service because what he did was a no-no. I told him that I wasn't interested in him paying for my service. 3. I asked to speak to a supervisor/manager and he refused. (his refusal is against company policy, per Toyota customer service representative) After informing Russ Kloskin that I wasn't interested in him paying for my service, I proceeded to ask if I could speak to a manager, supervisor, or someone that could maybe help me with overriding this strict 25,000 mile cut-off. Russ Kloskin shook his head and gestured no. I repeatedly asked if I could speak to a manager and he repeatedly gestured no and laughed at me. I knew there was no winning this game, as I am not the type to cause a scene to just to make a point, so I got up from my seat, asked for my car keys, and he tried to show me the door. I asked him if he could at least give me a phone number and to my surprise, he actually helped me with that!!!! 4. He walked away from me when I asked him a question. As Russ Kloskin was about to walk to the next client to screw over, I asked him "surely you realize this is BS? I just bought this car a year ago and you can't even direct me to a manager that could speak to me about this?" Russ Kloskin looked at me, and began to walk back to his office, ignoring the client he was about to help. I can't speak for all of Toyota Autonation Gulf freeway, but I can confidently say that RUSS KLOSKIN is UNDERQUALIFIED FOR THIS POSITION. For the following reasons, I give RUSS KLOSKIN A NEGATIVE RATING.

Minh Ý Tran May 17, 2019

My sister n law and I went to the Auto Nations/Toyota dealer 45s 12111 Gulf freeway 77034. Her Toyota Tacoma is having problems turning on. We started off with Ms. Ani Varnar Service Advisor she had the mechanics run a diognistic check on the battery and starter. The diagnostic check determined to be the Battery and the battery posts were really corroded. The battery has a partial warranty. Well Ani said they could replace the battery just pay the difference, but the problem was that the post were so bad that if the messed one up we would have to replace and pay for the post and labor. I told her I would take the truck home and take the batt out myself and bring it back. Well she said that I would not be able to do that because I did it originally thru service dept. I called BULLSHIT, so the loud mouth that I am asked for a supervisor. I spoke to Mr. Anthony Pereira Service Director he said that dince they had done the replacement thru service I had to go thru service for the warranty. So I said what if it broke down. He said TOYOTA would hve it towed. I was so mad I said before we continue to talk I am gonna spread the service I receaved here today on Social Media. Then I said I am gonna take the truck all the way to Brownsville, Tx and have them tow me in. His responce was Toyota would tow to the nearest dealer. I said no i would make your TOYOTA DEALERSHIP TOW ME ALL THE WAY TO THIS DEALERSHIP THAT DID THE ORIGINAL WORK. Then I said who wins. Not you. To my surprise he came out with, I tell you what Mr. Sanchez we shall replace the battery you pay the difference. If we tear up a post line, we shall replace it FREE OF CHARGE. I was like wow. This was the best customer service I have receaved. Wow. I recomend anyone to go out to this dealership. They have an awesome customer service dept. plus they have an awesome selection in vehicles and deals. Check them out. I came out a happy CUSTOMER. Thank you Mr. Anthony Pereira & Ms. Ani Varnar

Rolando Sanchez Sep 27, 2017

Very bad service and No customer service. They don't have customer relations department so you cant find anyone to complain to of the deceitful parts and service managers! The business owner is not reachable as well so if you are lucky enough, stay away of those folks! I had my windshield broken. After some shopping here and there, I got a good deal for the OEM part purchased online. Before I purchase, the parts dept advised that it is heavy to pickup and it is better to install it there. They connected me to service agent called "Roy". He advised that they have contractor glass technician and that after-the-market glass would be much cheaper as it costs in total around $300 all inclusive including the glass, labor and tax and that if I get my glass it will not come with warranty. I notified him that I purchased the glass from them already and it will be ready for pickup the next day and I would like to go with the OEM since I got a good deal. He advised that in that case the glass and labor will come with warranty and it will cost me $85 installation and it will take between 1.5-2 hours. I went on Saturday and informed him that the windshield is ready at the parts dept. but he said that the glass technician don't work on weekends! I confirmed again with him that the windshield replacement is going to be $85 labor and tax as agreed before and he confirmed! On Monday the parts dept sent me weird email asking me if I have concerns or questions. I replied that I have no concerns and informed them that I will install the glass that day but I might go for the after the market. They replied that the installation will be $290! I replied that I already agreed with service dept and I have a conversation copy of that agreement! I went there and found Roy avoiding me for almost an hour and when I got ahold of him, he turned red as he lied saying he thought I was asking about the side glass. He stated that the windshield installation would be $230 and will take 4 to 5 hours! I went to the service manager only to find that service manager and part manager were behind Roy's lie! Jay the service manager pretended to be discussing with Roy and repeated Roy's lie stating it was misunderstanding of what glass ! I offered him to listen to the conversation and to send him the printed conversation with Ray but he stubbornly rejected. I'm sure anyone reading this will easily figure that those folks are deceitful and do not keep their promises. Can anyone guess that windshield installation would cost $290 or even $230! Did anyone see any windshield installation taking 4 or 5 hours! Any dealership with the service manager handling customer relations as well and without a separate customer relations is untrusted! I certainly did not get the service and got my money refunded! I'm sure they either got an offer for the glass with the undiscounted price so they decided to break their agreement and their promise with lies!

Michael Selim Mar 28, 2017

My father looked for a used vehicle for week until he located one he liked (2005 Grand Jeep Cherokee); he asked me to accompany him to finalization process to ensure matters were handled suitably. He had spoken to the Internet Salesperson David who refers to himself as "the ranger" on several occasions and had ridden in the vehicle days prior to me assisting him through the purchasing process on January 20, 2014. He is rude and condescending and hung up on me. I have located a few negative reviews about him that are consistent with what we experienced but perhaps not as bad as ours. Autonation Gulf Freeway should be ashamed of its business practices and the lack of safety concern for its customers and their families.We were told that the dealership would not replace the bumper, as they were already losing money on the vehicle. Yet, the manager agreed to fix the bumper and replace the one used tire on the vehicle to match the three new ones already on the vehicle. Shortly thereafter David left us in his office and returned with a new invoice with an added fee for the bumper and the tire. The exact amount I quoted to the manager that I had gotten from the body shop I contacted. David failed to mention added fee on the invoice and instead placed it in front of my father to sign while making small talk about how he wished he could get a deal like us. Having researched the cost bumper, we decided we would accept the added fee and let the dealership replace it. However, while the additional fee was included on the invoice, the documentation to repair and replace the tire was NOT among the paperwork (but merely written on the bottom of the invoice) when attempting to complete the financial transaction with Ray in the finance department. When I brought it to Rays attention he explained that it had to have the managers written approval along with a signature. He then located Mr. M.and requested the documentation. Mr. M. appeared to have been bothered by the request. On the second day after purchasing the vehicle from Autonation Toyota Scion Gulf Freeway, the vehicles horn began sounding arbitrarily in the drive way disturbing us and our neighbors. We first thought someone was attempting to steal it, but after listening to the rhythm sounding from the horn it was that of a femata (long and continuous sound and then changed to vibrato (pulses). This same sound continued while the vehicle was being driven on the freeway and side streets causing it to be a definite safety issue. We're filing a report with the State Attorney's office and TXDMV and Autonation's CEO Mike J. because there is no way this vehicle could pass inspection with the issue with the horn. We have tried to work with the dealership but to no avail. I have been spoken rudely to by David, referred to as a "girl" and abruptly hung up on; And apparently I'm not the first as there are several postings on line about him. I will post the links later and if possible the video/audio recordings. I will also be emailing Mary C., Customer Relations Manager at the Autonation Gulf Freeway location. Shame on you Autonation and such a shame to the brand. My actual rating is -100

Evins Mar 5, 2014

On Jan 2014 I purchased a 2008 Toyota FJ cruiser from Autonation Toyota Scion. During the sales procedure I was offered and elected to finance the vehicle . After I inquired I was advise by the finance representative that he would check with only two financial institutions to get my finance approved. first he claimed that he wasn't working for the dealership and later admitted he was... ( so much for integrity ) Shortly after I was advised that my car loan was indeed approved .The day this took place my credit score as reported by Transunion was 794. In the weeks following the purchase I have been bombarded by rejection letters from a handful of financial institutions ALL without exception( and I have most of the letters) stating the rejections is following a credit application via Autonation Toyota Scion Gulf fwy. I called the dealership and advised them that due to so many hits on my credit made by them my credit score as reported by the same credit bureau Transunion had dropped to 741. The manager of the finance department tried to wash his hands off trying to blame it on other applications I have made ( I did not receive one single rejection letter from a previous inquiry and one other application I have made , he also tried to blame it on the fact of some American express card I NEVER EVER HAD and a JCpenney card I NEVER EVER HAD. he lied saying that the dealership applied on my behalf to 4 financial institutions that the dealership worked with and that I will not get any more of those rejection letters. The first few letter that I got I threw away. As of this moment ( because judging from the trend I am pretty sure there will be more coming) I have eight (8) rejection letters from:Toyota financial services,Fifth third bank,Regions,Ally financial,JPMorgan Chase,Bank of America, US bank and ALPHERA Obviously I was lied to by the first financial representative who stated he was checking with only two financial institutions and later by the finance manager who claimed that they only applied to four such institutions. As a result of this foul practise my credit score was adversely effected . The honesty and integrity of some of employees of this dealership is substandard.

AOP Feb 7, 2014

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