
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Gulf Freeway
1
Wow. Worst experience ever. Ordered online. 1 week later no response. 5-6 phone calls, internet messages. No response. Couldnt even cancel my order since I could never get a call back from their internet order division. Complete waste of time. I wish I never heard of this place.
Michael Mar
May 16, 2022
5
Very quick process, and the two gentlemen that helped me made my experience smooth with no problems.
Izzy Rodarte
May 16, 2022
5
Service Advisor Hector was great! Honest, friendly, fair, and accurate. Really like that the technician shared a video of what fluids i need to replace, showing the issue. Did not try to get me to do things that are not required or don't need. Great communication throughout
A C
May 15, 2022
5
My first visit to Autonation Toyota. Pablo Loredo. my service advisor was very courteous, attentive and knowledgeable. He assured me the service would be fast and performed well and it was. I have been a faithful customer of Fred Haas Toyota World but now because of Pablo Loredo, I will use Autonation for servicing my Tacoma
Roy Shepard
May 13, 2022
5
Service is improved, staff are respectful and my waiting time was shorter. Got free car wash too! Keep up the great customer care Toyota!
Maria Theresa Magampon
May 13, 2022
5
Experience overall was a good one, Francisco was very informative and helpful throughout the process while respecting our wishes without being pushy. Would definitely go back again for our next vehicle!
Lorenzo Saenz
May 13, 2022
5
Super helpful and friendly as well. Had no problem and if did they will solve it
Lorena Pineda
May 13, 2022
5
Fast and friendly with the service. Helped understand all problems.
Lorena Pineda
May 13, 2022
5
Thomas, the assistant manager at the service department was courteous and helpful. Great customer service set up with text messages and convenient.
Vielca
May 12, 2022
2
Great service when getting a diagnostic but having a hard time getting a copy of the diagnostic report. Have reached out 4 different ways and still no email with my report. Hopefully will get resolved soon and I can make an update
Angela Marie Wells
May 12, 2022
1
I was told on the phone that is $150 to get my car details. This is also the first time i asked for this service. After i drop off my car, i was told that i must pay $179 instead. I am kind of angry about that but i want my car to get details. I leave it there for a night and the next day i called people pick up the phone i asked about the status of my car. Nobody know anything, keep transfer me, I called about 15-20 time. I end up drive over there as i ask the assistant manager and manager about it. This is when i found out my car was finish. I was schedule for a shuttle to pick me up and drop off but there was non. They are very unprofessional. only pro when you ask for new service.
quyen nguyen
May 11, 2022
5
Abdul Aziz helped me with my recent purchase. He was awesome! He was knowledgeable and thorough throughout the entire process. I couldn’t have asked for a better experience!
Susan Allen
May 11, 2022
5
Overall, I had a good experience with the salesman Pratik. He was engaging and willing to with with me on my purchase. His manager was also very helpful but couldn't really say much about finance guy since he tried multiple tricks including stating that I had sign the document accepting the deal with the quote monthly price. No, only accepted the sales price of the vehicle. I got one warranty item just to make him stop pressuring me because at that time they were only doing $798 of dealer add ons on new vehicles but times have changed and do not expect any different from other dealerships. If they were not charging about $2300 for ceramic coat on the tundra. I will probably purchase again from AutoNation Toyota on Gulf Freeway and use Pratik as my salesperson again.
Eben Enoh (EbenVlog)
May 11, 2022
5
Had my maintenance done the service was fast and the people were very friendly
Penny Cole Abston
May 11, 2022
5
Fast service and really liked the tech who was assigned with me. She was very nice Also the shuttle service was quick and easy.
MsM Glitches
May 10, 2022
1
Service manager Luis is a liar. Luis said an oil change would cost $80. I was charged $87. Luis said a wheel alignment would cost $90. I was charged $108. Luis said new filters and wiper blade would cost $99. I was charged $112. When I tried to review my invoice, Luis hustled me over to the cashier and disappeared before I could ask any questions. Also, on my last two visits, he said that my vehicle had been damaged during servicing. Once he told me that it had fallen off the lift. Then he laughed and said that he was only kidding. It wasn't funny the first time or the second.
Arne Aamodt
May 10, 2022
5
Excellent communication had my 10k service done on my Avalon Hybrid, appointment was timely was in and out less than 1HR thank you for respecting my time Service Manager followed up double check everything was to my expectations, and it was. Thank you AutoNation Mr Alaniz May 7, 2022
Alfredo Alaniz
May 9, 2022
5
Always Excellent service provided by Pablo
Muhammed Jawed
May 8, 2022
5
They are the most helpful people ever!! I needed help getting a new car to upgrade from my 2003, and Carlos Barrera helped me get a 2022 Camry LE!! He made sure I was well taken care of and had answers for all my questions! Also thank you to Taha Yusuf for helping me understand the whole process and any information I needed to know! Definitely will continue doing business with AutoNation Toyota Gulf Freeway.
Mariah Escobar
May 8, 2022
1
Sunny Alidinas at Auto Nation Gulf Frwy in Finance is a liar and very unprofessional! Don’t agree to purchase anything without doing your own research! I’m extremely disappointed and disgusted with his non working efforts when by law and his job description he must cancel my warranties but I guess he loses money otherwise I don’t understand the delay and your messing up my return. If I was a man you would not be pulling this mess!
Ms. St. J
May 7, 2022
5
Profesional
Malena De Varona
May 6, 2022
5
I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.
Nichole Dellucky
May 5, 2022
5
Auto Nation Toyota Gulf freeway did a great job in helping me and finding everything I needed. I had a great experience there.
Miriam Espinosa
May 5, 2022
3
Decent service and selection of cars. Wish they would answer the phone more over there.
Tho Ngo
May 3, 2022
5
Excellent experience.. highly recommend
Maria Moreno
May 2, 2022
5
I was very happy with the service they gave me. I did call another dealership and told them the problem I was having with my car horn and AC and they told me they will charge me two diagnostic fees for the two problems. But when I called AutoNation Toyota they told me that there is no diagnostic fees. So I scheduled an appointment for the next day. When I got there, they immediately checked me in and in about just 30 minutes they came and told me what the problem was. They fixed it. My service agent was Justin. He was very professional and very seemed honest. Thanks, Sipho.
Sipho Philips
May 1, 2022
1
I’ve been here 2 times with an appointment and each took over 2.5 hours in the service department. They need an express service for oil changes and such like other dealers in the area have. Maybe they overbook appointments?
Brandon Boggs
May 1, 2022
5
I like it. Good service. Recommended
Nikolay Moiseev
Apr 30, 2022
4
Excellent customer service!
andy lugo
Apr 29, 2022
5
Pablo is AMAZING!!! Great service, patient, & knowledgeable without being pushy. Thanks for all you do
Iliana C
Apr 29, 2022
5
Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com
Goodness McDougall
Apr 29, 2022
3
The overall experience is good. Pratik he is really nice guy he will definitely help you to buy your car. The only thing is I thought autonation doesn't do any dealer mark up but actually they do which is $799 for window tint and some kind of mat.I have been talking with them for last 1 and half month they told me they don't do dealer mark up and when I came to get the car today they are telling me it's another $799 for dealer mark up and can't do anything about it. It was little surprising for me!!! They could have told me earlier.
Sharif Sabeth
Apr 28, 2022
5
Very Professional from beginning to the end. The price of the oil change was less than a lot of the other places. The wait was a little longer than expected for just an oil change. It would be nice to offer some free water and popcorn or small bag of chips because of the length of the wait.
CptSavAMullet
Apr 28, 2022
5
I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend using their service department.
Coby
Apr 27, 2022
5
Best experience ever, super friendly and they help you to get your car yes or yes!
Unicorsito
Apr 26, 2022
1
Recently attempted to file a claim with the Limited Warranty policy. The Insurer did not have my vehicle information. When I spoke to the Finance Manager he told me the Insurer did not have the information because the policy had already expired. That was not the case. Autonation simply never submitted the paperwork after my purchase. The Insurer confirmed this. Now it’s too late to file a claim to address what I suspect was faulty work at the dealership. And I have no remedy to my repair issue and to add salt to the wound, I was lied to! I don’t appreciate that.
Paul Borrego
Apr 26, 2022
5
We've been getting our oil changed there for several years and Now have are vehicle there to get the catalytic converters replaced. They, Even as a dealership, seemed to offer a cheaper price than our mechanic Did for the converters.. So far has been a good experience!
Laura Curtiss
Apr 26, 2022
2
As soon as they told me no God blessed me at another dealership.
Kirk Mo
Apr 26, 2022
4
Sales man was nice. Finance man was the best I’ve dealt with. Having some mechanical issues just 4 days/ 147 miles after purchasing. Calling today. Hoping the positive experience will continue when dealing with this as well.
Kelly Bryant
Apr 26, 2022
3
The young lady emily was very nice and helpful but the guy inside name i can't remember i ask if he would help me with installing the apps he said sure not a problem let me know when they finish with your car so i went back in for his help did'nt get he sent me back outside to some young mexican guy that didnt know an dang thing i was told so many times by email and phone come in anytime if u need help ar have any questions yea right
doris fornerette
Apr 25, 2022
5
I went in to get my oil change. They were very friendly. They did the job fast. They were courteous and I will be going back to get any work I need done.
Patty Gaubatz
Apr 22, 2022
1
They play childish games with you, no respect for clientes! We have been talking about this for almost a month; today at 11 am you called me and sent me a invite to be here 6:30 pm, I agreed and went! But for my unpleasant surprise the car that you reserved for me as sold and the person that sent me the calendar invite is not even on-site! That was extremely disrespectful and I will make sure to publish my experience online and don’t do business with this location anymore! If the car was sold much before I arrive why don’t call me at least???? I also sent the message to main manager and I never received at least an explanation or apology
Marcos
Apr 22, 2022
1
I was very disappointed in the customer service. They did not even try to work with me. I felt like the staff was being shady on what lender approved me. It was all about them in the long run. How much they could get out of me.
Shelana Jiminez
Apr 21, 2022
1
I’m extremely disappointed with my service today, not only did it take an extremely long time (I spent my entire day waiting for my car), but when they called me to let me know my car was ready they returned it without the hubcap on the front driver side. This is a mistake that could have been prevented, so now i had to wait even longer for them to “look for” my hubcap. According to them it must’ve fallen because they put it through the car wash (I never asked for my car to be washed in the first place), when I got home the other hubcap on the passenger side must have fallen while I was driving. I’ve been coming to this Toyota service center for OVER 5 years and never has this ever happened. My hubcaps have NEVER “fallen” off. I’m extremely upset and called to let them know what happened, they expect me to pay out of my own pocket for another hubcap, and they want me to come back and spend/waste my time for a mistake THEY made. Long story short, don’t come here. They don’t care about their customers’ time.
Elizabeth Umanzor
Apr 20, 2022
5
The first word that comes to mind is, 'efficiency.' The personnel at Auto Nation are obviously well trained in all aspects of service relations. They isolate the service needed and address it quickly. All in all, I would have to say that from front door to exit, the service at Auto Nation is top notch.
George Dismukes
Apr 18, 2022
5
Bought my car from this place about 4 years and overtime I have come to this place for my car to get serviced and majority of those times I have sworn to never spend my money at this place. Surprisingly this was not my experience this past Saturday. From the minute I arrived to the minute I picked up my car, I was blown away how quickly they took care everything. The service rep was friendly and informative. She did not make me feel bad for saying no to anything extra but was respectively informative. I used the shuttle service for the first time and I am grateful for that. Overall based on this experience I do intend to come back for all my car needs and I will be back to upgrade my car.
Blessy S
Apr 18, 2022
5
Overall my experience was good.
Sierra Pompa
Apr 18, 2022
4
I have to wait more than 4 months to get My Toyota 4Runner. Dealership is good place. But i picked a wrong person first. Carlos, he cheated & was telling lies about car. He doesn't have a competent to be an Agent. If your Agent did not pickup your call, i believe he not deserve to be your agent. So make sure you got the right person when you walk in to the Dealership. Later i got Mr.Steve & Mr.Sajeel who served me better. Thank you Sajeel & Steve for your dedication to get my car. Thumbs Up....
prabath samaramanna
Apr 15, 2022
5
Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.
Shraddha Dave
Apr 15, 2022
5
Great experience all around. Scheduled an appointment to drive the vehicle and was promptly met by Francisco upon my arrival. Both he and his manager weren't pushy or gimmicky and led to a positive experience. They were able to offer more than I anticipated for my trade and I walked away with a great new vehicle. I highly recommend both Francisco and AutoNation.
Matthew Fahey
Apr 15, 2022
5
Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.
Shraddha Dave
Apr 15, 2022
5
Excelente servicio y gente amable
Omar Camarillo
Apr 15, 2022
5
Very nice deals for 2022 Rav4 Hybrid; Thank you so much to Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.
Rushil M Raval
Apr 14, 2022
5
Excellent customer service, best deal in town, bought 3 cars from this location for the past years.
Nulan Pham
Apr 14, 2022
5
Amazing staff!!! From getting a used car to returns for service, everyone is so helpful!!!
Elizabeth Sanchez
Apr 14, 2022
5
I did not purchase my car from this location but it has been treated here. Every since I've been coming here Thomas has been my advisor and I love his patience and the fact he is not pressuring. However, don't be a waiter and go during lunch hours. I have never had a bad experience here. I am so glad that they have 2 year warranty's on their tires, which have made this the one stop shop for most of my car needs.
D Roberts
Apr 14, 2022
5
amazing staff!!! so helpful and nice!!
Liz Sanchez
Apr 14, 2022
5
The service department is extremely fast and friendly! A huge shout out to both Thomas and Jennifer!!
Thais Aguilar
Apr 13, 2022
5
I jus bought my 2022 Toyota Highlander from Auto Nation Almeda Location in HoustonTx. It was a great simple and fast experience because of service provided by the salesman MJ who in my opinion the best Car salesmen in Houston area. This is my third Car I purchased from him. Hats off to him for providing excellent hassle free car buying experience. Way to go MJ. Thanks, Anwer Wadiwala
Anwer Wadiwala
Apr 13, 2022
5
I had a really good experience. For some reason my appointment didn't show up in the system and they were very accommodating and got me in and out in a reasonable amount of time. On the way out David went above and beyond to get me an answer on a question I had about my adaptive headlights. Customer service was great, car ran like a champ, no complaints from me
Ephraim Hirschfeld
Apr 11, 2022
5
Good experience buying a new tacoma. Really professional.
Francisco Villegas
Apr 10, 2022
5
Excelente atención
Jonathan Alvarez
Apr 8, 2022
5
Great service team. Very friendly.
Kelli Savage
Apr 7, 2022
1
Terrible!!!!!!!! Salesman and I was looking for a truck, we found one posted it in autonation website and it was "available and ready to sell" and I chose that one.... the nightmare started there. I had to wait almost a week to get my truck because they was telling me "the truck was on a service" (THEY NEVER TOLD ME ANYTHING WHEN I WAS SIGNING THE CONTRACT 03/31) and to be honest, I don't know what type of service it was, because when I received my truck (yesterday 04/06) the oil it looks like black coffee, the truck was all dirty, the truck came with a 1/4 OF TANK OF DIESEL, the tires are half way done, no windshield wiper fluid at all and the windshield is cracked in the corner driver side. (The website NEVER SPECIFIED ANYTHING ABOUT THIS DETAILS) I texted the salesman and he told me, "really!!? But the truck is inspected right?" Don't worry we will change it. Smh (I think the nightmare it won't finish yet)🤦🏻♂️ I want to be clear on this, SALESMAN DON'T HAVE ANYTHING TO DO WITH THE LACK OF PROFESSIONALISM OF AUTONATION, WE BOTH SAW THE TRUCK "AVAILABLE AND READY" AND I PICKED IT, AUTONATION IS POSTING CARS WITH OUT TELLING THE TRUTH ABOUT THE PRODUCT. SO BE CAREFUL! ¡¡¡¡¡¡¡¡Terrible!!!!!!!! El vendedor y yo estábamos buscando una camioneta, encontramos una publicada en el sitio web de autonation y estaba "disponible y lista para vender" y elegí esa... la pesadilla comenzó en ese momento. Tuve que esperar casi una semana para recibir mi camioneta porque me dijeron que a la camioneta se le "estaba haciendo un servicio" (NUNCA ME DIJERON NADA DDE ESO CUANDO FIRMÉ EL CONTRATO 31/03) y la verdad no sé que tipo de servicio le hicieron, porque cuando recibí mi camioneta (ayer 04/06) el aceite parece café sólo, estaba toda sucia, traía 1/4 DE TANQUE DE DIESEL, las llantas están con más de media vida de uso, no hay líquido limpiaparabrisas en absoluto y el parabrisas está crackeado en la esquina del lado del conductor. (El sitio web NUNCA ESPECIFICÓ NADA SOBRE ESTOS DETALLES) Le envié un mensaje de texto al vendedor y me dijo: "¿¡en serio!? Pero está inspeccionada, ¿verdad?" No te preocupes, ya lo cambiaremos (creo que la pesadilla aún no terminará) 🤦🏻♂️ Quiero ser claro en esto, EL VENDEDOR NO TIENE NADA QUE VER CON LA FALTA DE PROFESIONALIDAD DE AUTONATION, LOS DOS VÍMOS LA CAMIONETA "DISPONIBLE Y LISTA" Y YO LA ESCOGÍ, AUTONATION ESTÁ OFRECIENDO AUTOS SIN DECIR LA VERDAD SOBRE EL VEHÍCULO. TEN CUIDADO!
Carlos Gutierrez
Apr 7, 2022
5
Best deal in the city and nice staff
Nawid Popal
Apr 6, 2022
5
One of my favorite things about AutoNation Toyota on the Gulf Freeway is that they aren't pushy about doing car repairs. Yesterday, for example, Justin took my car to the mechanics and they gave me an estimate for four new struts/shocks and a replacement vent cover. I didn't have any work done, there was no charge for the estimate, and they even washed my car before giving it back to me. Justin did an excellent job of keeping me informed throughout the process, and I was in and out of there in less than an hour. And there was no vibe from Justin that I should have the repairs done right this minute; he was okay just giving me an estimate. Yes, dealer repairs are expensive, but I've never had work done that had problems later - i.e., they do it right. Give them a try!
Charlotte Gogola
Apr 5, 2022
5
Fast and excellent service,
Chandra Sekhar
Apr 5, 2022
5
Had my appointment on a busy Saturday regardless, they had my vehicles oil change and inspection complete within a timely manner. They recommended some items that were needing attention and offered to take care of it.
Juan Cornejo
Apr 4, 2022
5
Estimated wait time was 4 hours they got done in three and gave me a feee car wash Best dealership ever they welcome you like your their family and very professional
JazZy B
Apr 4, 2022
5
Good service if this had a 10 star I would rate this place as a 10 star especially the sales man Shajeel went above and beyond and the finance manager as well Abid made everything clear and and easy for us. 👍 😀 😉 Highly recommend Shajeel as your sales man.
Edgar Salazar
Apr 2, 2022
5
My experience with Auto Nation Toyota is above excellence. The team is very service oriented, detailed, well organized, thorough, and customer centered. You made the purchasing of a new vehicle pleasurable and hassle free.
John Moody
Apr 1, 2022
5
It was great costumer service ,Pablo was professional and helpful with all my questions Thank you! Thank you!🏆🏆🏆
Ana White
Apr 1, 2022
5
Me hicieron cambio de aceite, de batería y también una luz, todo bien con eso pero me dejaron la camioneta muy manchada de grasa en el hood, y 2 puertas y no la lavaron.
Laura Morales
Mar 31, 2022
5
Very efficient and courteous service. Explained in video by the technician. Very happy with the service I received.
Gabriela Alvarez
Mar 31, 2022
5
Excellent service and friendly staff
Nabin Niroula
Mar 31, 2022
5
Pleased with customer service Visited several dealerships but Aitonation gave me the best deal and the most in trade. Made the whole process easy So far love the Tundra Sr5 Love the new body style and performance and gas mileage is Awesome for a truck
Raymond Nava
Mar 30, 2022
5
No haggle, no dealer markup when the market is so hot.
Ngo Thanh Nghi
Mar 30, 2022
5
Service Rep Justin has gone above and beyond to help me and answer all of my questions. I took my Highlander in for service yesterday and he even took me to the back in the shop and showed me something underneath the car when I questioned it. I kept thinking, this is how it should be, because when a mechanic takes you in to his shop area, it not only sends a message that they are really trying to get to the root of the problem, but that they have nothing to hide either. He didn’t hand over my keys until every question was answered and every doubt was clear. THAT’S excellent service. That’s why I go to Autonation Toyota.
Maribel Mendizabal
Mar 30, 2022
3
Cuando uno devuelve una parte, se enojan y después ya no le quieren volver a vender otra cosa a las personas.
H S
Mar 30, 2022
3
I purchased the new 2022. I like the vehicle overall except for a few issues. The sensors are always going crazy. The vehicle slams on the breaks often when I am backing in to a parking spot. Also sometimes I have to hold keypad next to the push start button to get it to reset so I can start the truck. The Bluetooth is also frustrating. In other vehicles I had the blue tooth would link up in a few seconds. I find myself having to mess with it for about 2 minutes before it syncs up everytime. I also do not like the whistling sound the engine makes when I am accelerating. It had a chirping sound. When I brought it to thw dealer they told me it was normal and all of the new Tundras do that. It sounds like a loose fan belt at times. I was also advised to get the $999 windshield warranty because the sales staff told me that thw windshields cost about $1500 to replace due to thw electronics and sensors involved. I do like that the catalytic converters are up inside thw engine making it almost impossible for thieves to steal. I still had an expert custom make me a shield to out underneath just to prevent thieves from getting to it. Another feature I do not like is when you are standing next ro your vehicle with thw keypad on you the vehicle automatically unlocks. I recommend standing 15 feet back when locking your vehicle otherwise the tailgate will not lock either. On a scale of 1-10 I would give this vehicle a 6.5. If Toyota could fix the chirping noise when accelerating, fix the slow bluetooth syncing, and fix the sensor problem I would give it a 10.
Don Constantine
Mar 30, 2022
5
We had a great experience from start to finish. They had the car we wanted and gave us a great trade in value. Coral in sales was great to our kids. She took the time to make sure they weren’t bored. Happy kids…happy wife…happy life! I am happy to be back in a Toyota!
Mmdrum72
Mar 30, 2022
5
Shekeel was professional and courteous, he made the entire buying experience Awesome. We were running a bit late but they stuck it out with us and we took home a great Toyota. Thanks AN!
Sieker Studios
Mar 28, 2022
5
I went in for an oil change and tire rotation even though I drive a ford. Right next door at Autonation ford it takes anywhere from 3-5 hours because they are short staffed for about a year or so…. Enough about the ford because TOYOTA is where it’s at! The service department is extremely fast and friendly! They know what the customer likes and a huge shout out to both Thomas and Jennifer in service for getting me in and out within 20 minutes
S k
Mar 28, 2022
5
On Friday I arrived 15 minutes early for my appointment my car was serviced I had a new drive belt installed. Hector told me it would be about an hour and a half. I asked for my car to be washed and it was and within two hours I was on my way home absolutely great job at AutoNation gulf freeway
Deborah Adams
Mar 28, 2022
4
Part service representative was very helpful.
Adebola Bamgboye
Mar 27, 2022
5
Great service, friendly staff and a nice place to shop for a car. I've bought my last three cars there and will buy my next one there too!
William Dilworth Jr.
Mar 27, 2022
5
This is my third vehicle purchase from Autonation Toyota Gulf Freeway. They were very fair with my trade-in value and very helpful and prompt with the financing. I’ve never dealt with a more professional group of people as far as auto sales are concerned.
Michael
Mar 26, 2022
5
Mr. Jorge was awesome was super excited and happy I got an vehicle for my babies and I.
annbri langhammer
Mar 24, 2022
4
Very personable, super busy dealership. The only thing that kinda bugs me is I was charged for tint as an automatic dealership charge and clearly no tint was added. Other than that good experience. Loved the people that assisted with sales and finance.
Suzi Worsham
Mar 24, 2022
5
Justin got our truck in right away. Found the problem same day. Fixed the next day. Fast service.
Mark Hellyer
Mar 24, 2022
5
The purchase was done professionally and honestly with great people explaining the process throughout the purchase. I highly recommend purchasing your vehicle from Autonation on the Gulf freeway as they will exceed your expectations.
Dwight Mckibbin
Mar 24, 2022
5
Service was great, had my oil change done and they were so quick and efficient. Pablo was so nice. I’ll definitely be back.
Anabel Pettis
Mar 24, 2022
5
Found AutoNation Toyota on Gulf Freeway customer service second to none. And in sales Gave me the best deal in town. Gave me the highest in trade and made the whole process easy Will highly recommend
Raymond Nava
Mar 23, 2022
1
mañana 23 de marzo 2022. hace 4 meses que fui a ese lugar para que me tramitarán el cheque de reembolso del GAP por el pago anticipado de mi camioneta...en varias ocasiones fui a ver a los representantes de financiamiento. ellos revisaron mi caso y todos me dijeron que solo me tocaba esperar que me llegara el cheque a mi casa..el primer representante me dijo que tardaba de 6 a 8 semanas..ya mañana se cumplen las 16 semanas y nada...MI OPINIÓN NO ES POSIBLE QUE EXISTA ALGÚN LUGAR QUE TRABAJE PEOR QUE ESTA GENTE..UN DESASTRE!!!!!..y no me respondan para que los llame por teléfono por que es IMPOSIBLE COMUNICARSE POR ESE TELÉFONO.
humberto agramonte
Mar 22, 2022
4
Very friendly and helpful staff. My only complaint is how slow some of the paperwork took. It was a fairly long purchasing ordeal, but the friendliness of the staff was above par!
Avery Culpepper
Mar 22, 2022
5
From the date I purchased my Tacoma the staff at Autonation Toyota has been nothing but great. I’ve been a frequent flyer at the service department with the spike in stolen converter parts around the houston area but Hector in service has been such a huge help keeping me updated on my vehicle status and the ETA on when it should be ready.
Selena Martinez
Mar 20, 2022
5
Thomas is my go to guy. He makes sure everything is taken care of and safety is his priority.
Kisha Evans
Mar 20, 2022
5
I’ve grown to newly love Toyota and my experience with them has been overall excellent! Great customer service and attentiveness. Thank you to The Fort Bend team and Autonation gulf gate.
jennifer ivanery
Mar 19, 2022
5
Very good service, very pleased with my visit.
Maria Elena Chevez
Mar 19, 2022
5
My service advisor Pablo keeps me informed about my car’s service and he is always professional.
Eric Pearce
Mar 19, 2022
5
Salesperson, Judith, was very knowledgeable and kept us in the loop throughout the buying experience. Finance was easy and fast.
Don Rodgers
Mar 19, 2022
5
Best experience ever
Adriana Ramirez
Mar 18, 2022
5
they need to be more professional and learn to deal with customers.
Ana Vargas
Mar 17, 2022
5
Good overall service
Alberto Jasso
Mar 17, 2022
5
great service!
Malcolm Coneo
Mar 14, 2022
5
Took no time at at and thats the 2nd most important for me. Staff were all really friendly
Jasmine H
Mar 14, 2022
5
I would recommend to anyone who is looking for highly professional workers who are problem solvers. Would come again anytime.
Luis David Urdaneta
Mar 13, 2022
4
Had a good experience here.
Madilyn Scott
Mar 12, 2022
4
The staff was very helpful and went above and beyond.
James Vincent Cannizzo
Mar 11, 2022
5
Family purchased cars and truck here was never disappointed on price nor service.
Capri Jones
Mar 11, 2022
4
I bring both of my vehicles here, I really like the staff awesome place
Tamika Dickerson
Mar 10, 2022
5
Most helpful and very convenient place from my home
Narendrasinh Varachhia
Mar 9, 2022
4
I bought a new Tundra here 3 months ago. I worked with Stanley (stud) on the deal, and work with David S. (stud) on the maintenance & service side. Probably the best experience I’ve had at a dealership. I’m giving 4* because the drop-off in customer service and aptitude is drastic after Stan & David.
taylor booth
Mar 8, 2022
5
Excelente Servicio!!!
Reina Ferrufino
Mar 8, 2022
5
I was able to make my appointment online very easily. When i made it to my appointment they quickly attended to me. I had to wait about 5 minutes or so so speak with my service advisor, Hector. Hector did a phenomenal job of keeping me up to date on the status of my vehicle. I think my service took a total of an hour and a half . Hector let me know when my vehicle was ready and the services i will need during my next scheduled maintenance. It was an overall great service that i would recommend.
Nicole Calhoun
Mar 8, 2022
5
Went in to drop my car for maintenance and they contacted me immediately once my car was done. Very friendly service
Vu Nguyen
Mar 7, 2022
5
Getting much better in service
Idolina Calderon
Mar 7, 2022
5
I have had issues with the quality of work provided by the service technicians at this location. However, as long as Justin is a still employed as a service writer I will keep returning here. He has gone above and beyond the call of duty to ensure my truck was fixed to meet my expectations and provided frequent updates on the work. All around a good guy and it’s people like him that keep businesses in business.
greenotter44
Mar 6, 2022
1
La verdad estoy muy insatisfecho con los servicios, ejemplo: culaquier consecionario por pequeño q sea te garantiza mantenimiento por 2 años. OutoNation toyota Houston te quiere cobrar por cada cosa por independie,y por cierto los precios más caros q e visto. Yo recomiendo si van a comprar aqui,vayan con un equipo compuesto minimamente por un abogado y un mecánico. Es lamentable q una marca tan prestigiosa como Toyota,sea representada tan inapropiadamente.
Yosvany Bermudas
Mar 5, 2022
5
My five star rating is for Ryan Gregory. Stan the Man sales manager and the finance manager Abul are appreciated as well. I took a Lyft with the intention of not leaving without a car. Ryan had other clients, but still was readily available to take me on a ride to view what was on lot as well as test drive two cars. The goal was to get a Toyota Camry XSE, however the one I wanted was at Greenway and was unable to be seen that day . Ryan found me a Volkswagen Arteon on the lot that I test drove and was beautiful, inside and out. Amin the finance manager was able to lower my GAP and gave a reasonable price on the 5year warranty that still allowed me to have the monthly car note I was wanting. All in all, I was pleased with the service. Thanks Ryan
Brashada Mallery
Mar 5, 2022
4
Been going here for a while now for my 2014 Camry maintenance. Service Reps have always been courteous and professional. Only problem I've had thus far was a brake job. Somehow the tech missed a split brake pad, which caused very bad squealing. Brought my car back later the same day, and they fixed it. (Had to pay for the pad, but not the labor.)
Stephanie Brooks
Mar 4, 2022
5
Good service
Maria Lopez
Mar 4, 2022
5
Great experience with management and sales staff.
Arnold
Mar 4, 2022
5
Salesperson was very helpful and had knowledge of vehicle. Dealt with courteous and helpful advisers on my first oil change. 😎👍🏼
Tony Padrón
Mar 4, 2022
5
the service was excellent I am very satisfied with the service tank you miss Sierra!
Jose Jimenez
Mar 4, 2022
5
Had my 2006 Toyota Siena worked twice. It was very good working with the service representative Hector.
jhr ZZ
Mar 3, 2022
5
Jorge at autonation on gulf fwy really helped me. Working with me and my situation if you are a first time buyer I highly recommend this dealership plenty of vehicles to choose from helpful staff and car dealers help you find what suits you and your budget
TexasTea 713
Mar 2, 2022
2
Received recall letter in the mail for the Toyota company for Power Steering Gear inspection and possible replacement. When asked by the service rep. what I was there for he advised me that it was a consumer driven letter not a recall. When I told him that’s not what I understood, he then advised me it was only if I had previous work done it was to have it inspected. I told him that I have the letter in the truck and if he would like to look at it. He said no He’s read it multiple times. So I advised him my letter advised me to bring it in for inspection that took 45 min or replacement if necessary which would take 4-15 hrs. I guess he decided to have it taken back, but I doubt that anything was actually done. This is not the first bad experience me or my wife have had with their service department!!
JOHN DE LA ROSA
Mar 2, 2022
5
It was an easy and smooth process. Sales people were very helpful.
wael abushammala
Mar 1, 2022
2
The only times I have been to this dealership is for the 2 recalls on my Corolla. The first time I had no problems This time they did fast work and had my car back to me in a few hours, but when I got it back they threw my stuff around in the car. Water bottle thrown, seat adjusted, My sun visor opened up and thrown in the passenger seat and now I have grease marks in my passenger seat! And they are cloth seats! I was already so upset for having to wait 20 min for them to just go and get my car from the lot (apparently it's because they washed it, but it was raining that day anyways so, why bother, and if you were going to do that you have told me so I wasn't just standing outside in 40° weather waiting) I will not be going back to them. I will go to another dealership.
Mia Singh
Mar 1, 2022
5
Super friendly staff, good communication
Houstons Supercars
Mar 1, 2022
5
I had a great experience with AutoNation Gulf Frwy. Justin Vest was my advisor and he surpassed my expectations from the time I dropped my vehicle to when I picked it up. I would highly recommend to anyone needing their car serviced.
Veronica Cromer
Feb 28, 2022
5
Son muy amables, atentos y profesionales. Los recomiendo ampliamente porque te solucionan rápidamente tu problema. Me contento de ser uno más de la familia AutoNation Toyota Gulf Freeway
Miguel Parilli
Feb 28, 2022
4
Good place and close to the Gulf Freeway. Easy access going both ways to/from Houston.
Ivan Jensen
Feb 26, 2022
5
excellent service and customer care, very nice facilities.
Carla Banegas
Feb 26, 2022
5
The service was professional and courteous, the service representative was knowledgeable about my vehicle and provided updates on the state and performance of the vehicle. She gave me a time frame for completion of service and I was not disappointed. Before I left, she gave me an update on future service needs for the vehicle. Excellent job!
Rodwell Thom
Feb 26, 2022
5
We took our Camry for an oil change and routine checkup. Thomas was great. The wait time wasn’t too bad. And the young lady that called on us to advise us that the vehicle was ready was very courteous. Overall a great visit.
Rose Ramos
Feb 25, 2022
5
Great service , workers are always very helpful.
Liliana Andrade
Feb 25, 2022
5
Ive gone a couple times and each time the costumer service is great. If I have random questions or need certain information they’re more than ok with taking the time to answer my questions. The maintenance work is always great too.
Destiney Carrera
Feb 25, 2022
3
I want to thank you Jose for making my maintenance experience as painless as it could have been. I would recommend you to any and all my friends. Thank you so much
Otis Logan
Feb 24, 2022
5
Can not complain about the service in both departments! Been coming here for years and never had one problem with any service or parts bought here!
Ezequiel Medal
Feb 24, 2022
5
I have owned several Toyota Cars, I like to have them serviced at the dealer because they always keep my car on the Road with routine service. This service was an oil change which was quick and I was back on the Road in no time. I've been going to this Dealer for years .
R G
Feb 23, 2022
5
Francisco at Auto Nation Toyota was phenomenal! It was definitely scary to buy a new vehicle alone and just trust I’m doing the right thing both with what I want and financially. Francisco was very positive and explanatory- he worked for over a month to get me my dream car and kept me updated frequently. I would 10/10 buy a car from him again and would recommend him to anyone
Kaylee Francis
Feb 23, 2022
5
Autonation has IMPROVED GREATLY! There’s new management and my service tech, Justin was an absolute blessing. They only help with EXACTLY what you need! They don’t upsell or overcharge anything. In fact, they gave me a discount on the part I needed for my Camry. I love these guys and this is my official stop for all my needs, including my oil changes! They are more than reasonable, I’m still in awe of the experience I had here. Thank you, Autonation! Your staff is top of the line, one of the best and most inspirational.
Carlos G. Zarzuela
Feb 23, 2022
5
In the past, I’ve had a decent experience. Haven’t been in over a year and this visit was not good this time. I was early to my appointment but still had to wait over 3.5 hours for an oil change and tag light replacement. It was disappointing and a waste of my whole afternoon.
Jakae Crawford Porter
Feb 22, 2022
5
Good attention and helpful.
Efren Camarillo
Feb 22, 2022
5
They were very polite and communicative my visit was good.
Yvette Johnson
Feb 21, 2022
1
Carlos sold me the car, he is from Cuba and he is an incredibly attentive and helpful person, but then I was attended to by a person named Sunny Alidina demanding some things in a way that is not correct, he should be a little more empathetic with the client, Only for him, I would not recommend it to anyone and I would not go again.
Silvia Tamara Romero Pacheco
Feb 21, 2022
4
Autonation Toyota is well run. I took in my Toyota rav4 prime for its first service appointment and was pleased. They sent me a short video of the work performed which was very cool. The service tech was knowledgeable, kind and answered all my questions. I had a noise issue that they were able to resolve as well. If I could change one thing I would like my car returned to me the same way you found it I understand the seat may have to be moved for a different driver but I was not happy items were moved in my car and not put back. The windshield wiper settings were changed. The headlight settings were changed and the radio station was changed. I was caught off guard driving in the evening without headlights and it wasn’t until my husband who happened to be following me said “your lights are not on.” I assumed they were bc I had them set on the automatic function. This could be dangerous.
Jill Groeschel
Feb 21, 2022
5
Since buying my SUV this was my first time back at the dealership for service. My visit was due to a maintenance light that came on. It was nothing serious, I was in & out in under an 1hr. They provide a checklist of the service done at the end and how everything was. Great service and very attentive.
Esmeralda Tlaseca
Feb 21, 2022
5
Easy service. Advisor was friendly and explained the process. Took a little longer than expected but suggest to drop off when servicing to make the experience great.
Alejandra Read
Feb 21, 2022
5
Great customer service. I liked it
Cuong Nguyen
Feb 20, 2022
5
Starting from the friendly staff that provides extremely step to step direction and the fast hard working mechanic that get the job done in a great timely manner.
Tung Huynh
Feb 19, 2022
5
The service group was really good; they answered all of my questions and provided me a price list for maintenance items so that I could plan and budget.
Cody Davis
Feb 18, 2022
5
wait time was as promised, service was good, even running the car through their carwash so I could drive out with my car cleaner before being service
Tressie Pearson
Feb 17, 2022
1
My father purchased a 2022 Toyota Tundra, he didn't even dispute the price, and they were trying to force him to buy the ceramic coating, they said it was required, this all happened once they found out how much he made a month, be careful don't get scammed. I called another Toyota and they said it wasn't a requirement at their dealership, even the supervising manager was involved in the deception. We have purchased multiple cars at this location, they have tried to scam us before, but this will be the last time we come to this location, they give Toyota a bad name.
liz Aranda
Feb 16, 2022
5
Very good service, only issue was my radio station was changed lol.
Jimmie
Feb 14, 2022
5
Fue una experiencia muy bien. Los señores fueron muy amables y explicaron muy bien. Me sentí en familia gracias!
Olga Chavez
Feb 12, 2022
5
Clarence Hill Jr went above and beyond to get me the Camry Hybrid I wanted. He is courteous, a gentleman and communicated with me frequently. I had other dealerships helping me find a car but he was the first person to call me back. Thanks Clarence!
Lisa Boussattach
Feb 12, 2022
5
Just go here first! The sales team is fantastic. They found me the perfect vehicle and were so nice when dealing with financial stuff. Go see Francisco and Matthew Haslund when you’re ready to find the perfect deal for you and your family!
Cathy Dorchuck
Feb 12, 2022
5
We have been looking for a car for me son for months; as everyone knows, many dealers' lots are bare. We found a car we liked at AutoNation (Gulf Freeway) and headed over there (~2 hour drive). We were shocked to see how much inventory they had on the lot; many of the cars/trucks were newer models. Since we knew what we wanted (thanks Truecar), we talked to Julian who went through everything with us. We drove the car and decided to buy the car. Since the car arrived on the lot the day before, it had not been through detailing and inspection. After purchase, we waited a week (our choice) to pick it up. Julian kept us informed all through the week on status. When we went back, we were in and out within 30 minutes. Autonation also gave us free oil changes to go along with the sale since it was CPO. I would definitely would buy a car from AutoNation again.
Brian Haley
Feb 12, 2022
4
Angela sales, got me the 4Runner I wanted, the finance department was good. The Pre-prep department good. Only complaint was the weather, it was raining! 😁
Steve
Feb 12, 2022
5
Great experience and they were one of the few dealers with an incentive/deal on offer. Was a little disappointed that I couldn't have wheel locks removed but they did compensate me by giving an option in place of that. Would have liked to see a receipt for the ceramic coat from whomever did it but in their defense I didn't ask about it and only thought about it later. They did give a brochure on how to care for ceramic coat though. Still all in all it was a really great experience.
Matt Gros
Feb 11, 2022
5
Great service and my Avalon was cleaned inside and out. All I went in for was a factory recall on a wiring harness. Thank you.
Jeff Tucker
Feb 11, 2022
5
Very good service and fast they make you comfortable and give you a place to sit and watch TV while you wait for your vehicle very nice
Giovanni Sanchez
Feb 11, 2022
5
Pablo in the service department went above and beyond anything I could ask to help me when I needed it. The best customer service experience I've had at any dealership.
Gary Phillips
Feb 11, 2022
5
Quick and very enjoyable process. They treated me like family. They had exactly what I was looking for and went the extra mile for me. i will recommend to everyone I know.
Mauricio Rios
Feb 11, 2022
5
Had an uncomfortable interaction here a few years ago, an opted to buy a car elsewhere. Years later I moved to San Antonio then moved back with a new car and do my maintenance here. They’re pretty quick and polite, so no real complaints. If I get the opportunity I may look into buying the next car from here.
John moreno
Feb 10, 2022
5
Exelente servicio !!!!!!!
Nancy Figueroa
Feb 10, 2022
5
Excelente servicio en la área de vendedores recomiendo a la vendedora Carol y al jefe de coalición Carl
Brenda Teresa Rodriguez
Feb 10, 2022
5
I came in with a dead battery, it was covered under warranty so I expected no cost but they even went so far as to wash my car and fix my tire pressure. God bless because Auto Nation made my day!! I hope my battery dies more often 🤣
Nallely Arroyo
Feb 8, 2022
5
Wonderful experience! Stress free environment. The staff was friendly, nice and very helpful; especially Rachel and her manager. Was a very easy and smooth sale. Will definitely go there again.
Adam Reichert
Feb 8, 2022
5
did what I needed them to do
Chuck Cumberland
Feb 7, 2022
5
Service is always top notch. Agents are always polite and quite knowledgeable. I'm usually in and out in less time than predicted.
Deidre Cooper Hicks
Feb 2, 2022
1
I purchased a vehicle from here 2 weeks ago. (Used) I was just sen an email that asked me to leave a review. So here it is. If you purchase from here (i wouldn’t again) make sure you read your purchase order and the “fees” that are on there. Particularly a “400 dollar window tint” fee. I asked about it with my sales person, my finance person and was told by both that the tint had already been done. After taking the vehicle to someone who does tint, we were told there was no new tint on the vehicle. After calling this sham of a business out, all we were told was that, “sometimes it gets overlooked so bring the car up and we will put it on”. That’s not how this works, plus the vehicle is a 17 and the tint is fine. It’s a flat out scam and I would never do business with these people again. As of now, we were told we would get the 400 back, but as you can guess, we are getting the runaround about that as well. Stay away from this dealership
James Jay Richter
Jan 28, 2022
5
I’ve been searching for a TRD Pro and finally found a great deal . Shout out to Francisco, Pratik, and Taha for making this such an easy and enjoyable process
Mauricio Rios
Jan 25, 2022
5
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Bobby King
Dec 2, 2021
1
I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee
Jp Morgan
Nov 5, 2021
1
First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.
Jocelyn Williams
Nov 2, 2021
5
Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Sylvia Juarez Gloria
Oct 14, 2021
1
The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.
Brandon J. Hernandez
Oct 8, 2021
5
Cheapest in town Friendly Service department ok
TrịnhDu Du
Sep 29, 2021
1
Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?
Elena Castro
Sep 25, 2021
1
Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!
Kne
Sep 23, 2021
5
They gave me great service and answered all my questions,
Tom Allen
Sep 17, 2021
1
Charge 700 for 2 tires n a rotation, get out a here
Jos Quick
Sep 16, 2021
5
I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo
Yvonne Ramirez-Castillo
Sep 14, 2021
1
Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like
Nietto Moises
Sep 3, 2021
1
We purchased our 4 runner, drove it off the lot having ordered and paid for fenders to be put on. Waited several months, constantly checking in, finally called to say we’d be calling BBB. Amazingly the fenders were there the next day. Had them put on, a few months later while driving down freeway one rips off. check others and another one is loose. Call dealership, wait three weeks and take car in. Pick it up and the fenders aren’t properly installed, already peeling up. Now waiting to have them put on again. Absolutely terrible service!
Michelle Ecord Napier
Sep 3, 2021
5
Que ahí buenas trocas y ofertas..!!
Leo Ruiz
Aug 26, 2021
5
I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!
Sidney Weikel
Aug 17, 2021
5
My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.
Lourdes Ivette Gonzalez
Jul 30, 2021
1
The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.
Paula Moseley Moreno
Jul 27, 2021
1
Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority
Tacoma19
Jul 26, 2021
5
The smoothest and fastest car buying experience I’ve ever had! Great customer service.
Carly Norwood Bean
Jul 24, 2021
5
We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!
Brian Hettler
Jul 21, 2021
5
Su atención y servicio soy cliente desde 2005
Ricardo De la Garza
Jul 16, 2021
5
To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.
Sam Bishop
Jul 12, 2021
5
First rate for courteous and professional service.
Carol Tacquard
Jul 9, 2021
1
Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.
Jennifer Clack
Jun 25, 2021
5
I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.
Carlos Rodriguez
Jun 25, 2021
1
The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!
Andie Plata Trice
Jun 22, 2021
1
My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.
Victoria Perez Daddona
Jun 21, 2021
1
Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.
Jody Barnes
Jun 21, 2021
3
My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.
Victoria Daddona
Jun 21, 2021
5
My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!
Karim
Jun 20, 2021
5
GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!
Rosaena Garcia
Jun 19, 2021
1
I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.
Racheal Boretski
Jun 15, 2021
4
Very long wait times... and they wash your car whenever they feel like it
Richard Cortez
Jun 12, 2021
1
I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.
Won't Be Back
Jun 11, 2021
5
Clarence Hill was amazing, polite, attentive and he got me the car I wanted.
Lisa Boussattach
Jun 10, 2021
1
I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!
David Ralph Currey
Jun 10, 2021
5
We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.
Linda Deel
Jun 8, 2021
4
Jose Companno is our regular service adviser. He is helpful and nice person.
E H Qazi
Jun 6, 2021
5
They did everything faster than I thought they would and had great service!
Maria Lopez
Jun 6, 2021
4
Took long just to get an oil change and tire rotation
Daniel Zavala
Jun 6, 2021
1
Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street
Roger Garner
May 31, 2021
5
The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.
Liz N Scott Wallace
May 28, 2021
5
Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.
RFHump17
May 28, 2021
5
Advisor very helpful with my recall notice plus a service check.
Mario Gandara
May 27, 2021
5
It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours
Ruben Luna
May 26, 2021
5
It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs
Cherry Semsem
May 25, 2021
1
Confused, not callback by the supervisor who promise to callback with information. Not good
Benneth Ibe/ Justina ibe
May 24, 2021
1
There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.
John Do
May 23, 2021
5
Always a pleasure dealing with AutoNation Gulf Freeway!
Thomas Moncrief
May 21, 2021
5
Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.
James Cortinas
May 18, 2021
5
Spacious lobby. Clean restrooms. Very friendly helpful service managers.
Victoria Willms
May 17, 2021
5
Very good job you guys and the service was very professional
Blanca Munivez
May 13, 2021
5
My service person was very professional and helpful.
Barbara Reyna
May 13, 2021
1
The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.
Ellen Davis Johnson
May 10, 2021
5
They are friendly and take care of everything!
Elva Williams
May 9, 2021
5
Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)
Karen Carter
May 7, 2021
5
Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!
Jesus
May 6, 2021
1
Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.
Policarpo Martinez
May 5, 2021
5
I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative
Theresa
May 3, 2021
5
Whole process was like a breeze! Good salesmanship and financing personnel.
Mohammad Arabi
May 2, 2021
1
The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.
Tracy Huynh
May 1, 2021
5
Excellent customer services.
Lupe Valdez
May 1, 2021
5
From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.
Jesus Tolentino
Apr 30, 2021
5
Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.
James Miller
Apr 30, 2021
1
Please do not waste your time here. Terrible service.
Emmanuel Onyemem II
Apr 27, 2021
1
I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.
Brandon Nelson
Apr 27, 2021
5
I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.
Jo Orozco
Apr 22, 2021
5
Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true
Dottie Fallaw
Apr 20, 2021
1
I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.
Mya Vazquez
Apr 19, 2021
4
Great except the cashier was not wearing a face covering
Marshall Kimble
Apr 19, 2021
1
The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet
Michael Austin
Apr 18, 2021
1
Waiting time for an oil change is extremely too long with appointment.. poor service
Josue Rivas
Apr 18, 2021
5
Special thanks to Hector Rivas for his help and advice.
Patricia Sermas
Apr 17, 2021
1
The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.
Noel Leon Mendez
Apr 16, 2021
5
My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!
Edward Banda
Apr 14, 2021
5
wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?
Anita Thomas-williams
Apr 14, 2021
4
I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....
Fabian Sanchez
Apr 12, 2021
1
My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck
Jose Barajas
Apr 9, 2021
5
Great enjoy the visit everyone was great I will come back
Debbie Martinez
Apr 7, 2021
2
I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.
Yasuhito Oiwa
Apr 6, 2021
4
Good experience and customer service. Somewhat slow for service advisor to check in.
Alberto Montero
Apr 5, 2021
1
Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!
Robin/Max
Apr 3, 2021
1
Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman
Richard Gatlin
Apr 3, 2021
5
Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.
Manolito Co
Apr 1, 2021
5
I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.
Juan Benavides
Mar 31, 2021
5
I am very impressed with this dealership. They are very transparent
Gift Eze
Mar 29, 2021
4
Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.
Cindy Bonette-Durand
Mar 28, 2021
5
I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!
Peggy Driskell Miller
Mar 23, 2021
1
Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.
Felicia Matta
Mar 21, 2021
5
Provided great service and follow up. Service person was courteous.
Craig Masters
Mar 19, 2021
5
The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.
Guillermo Lacomba Gerena
Mar 18, 2021
5
I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you
Mary Delgado
Mar 17, 2021
5
just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again
Reed Vyrostek
Mar 16, 2021
5
Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota
Enrique Garcia
Mar 16, 2021
5
Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.
Craig Fowler
Mar 15, 2021
4
Great service just need to fix the car wash machine
Nicholas
Mar 14, 2021
1
The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.
Sergio Luna
Mar 13, 2021
5
Their service and those that service you.
Betty Ann Crouch
Mar 10, 2021
2
The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).
Shinyee Lee
Mar 9, 2021
5
Fast , friendly , great service will be coming back if needed
Miguel Patino
Mar 9, 2021
4
wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me
Pearly Davis
Mar 8, 2021
5
Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!
Ricken67
Mar 7, 2021
5
The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.
Elmer Settles
Mar 6, 2021
1
Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job
Randy Ngo
Mar 3, 2021
5
Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!
Christopher Varela
Mar 2, 2021
5
Good customer service. Very happy with the fast service
Carla Guerra
Feb 28, 2021
4
The price for the service is high. Customer service was okay. Comparatively the price is high.
Amare Yilma
Feb 11, 2021
1
Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....
Bharatkumar
Feb 10, 2021
1
The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.
Rudi Henriquez
Feb 10, 2021
5
Very efficient, fair experience. Salesman (J Monzon) exceptional.
Ronald Stasky
Feb 10, 2021
5
Great service and the employee was a great helper.
Maria Lopez
Feb 5, 2021
5
I rally appreciate the professional service that I received at AutoNation
Curtis Gillins
Feb 5, 2021
5
They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.
Michelle Nasser
Feb 1, 2021
5
The sales Associate and the Loan Specialist provided outstanding service!
John Derek Moody
Feb 1, 2021
5
This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.
Farhatullah Sharif
Jan 30, 2021
2
Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.
Long Wait
Jan 29, 2021
3
Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.
Gaylel DeBusk
Jan 29, 2021
5
Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.
yolycan00
Jan 27, 2021
4
Really good service. The repair took a week and the staff was very friendly.
Rut Mateo
Jan 23, 2021
2
Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.
Kris Roland
Jan 18, 2021
5
Luis Trevino has Grt customer service.
Delthine Davis
Jan 17, 2021
5
Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!
Julia Noriega
Jan 15, 2021
5
The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!
Diana Hodges McDevitt
Jan 14, 2021
5
Great service and fast! Coffee is good.
Biggy Cixi
Jan 13, 2021
5
Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.
Rosannah Robinson
Jan 12, 2021
5
Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!
Tyra Walker
Jan 9, 2021
5
My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!
Doricah Mapesa
Jan 8, 2021
4
Customer service rep is nice and have a good selection of vehicles.
Sharma Laronde
Jan 6, 2021
5
The purchase was done in 2014. This visit was the response to a recall to replace air bags.
Gustavo Cei
Jan 4, 2021
1
Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.
Patricia Avalos
Jan 2, 2021
1
The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.
Shannon Mallard
Dec 27, 2020
5
I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.
Gene P Sims
Dec 26, 2020
5
Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.
David G Flores
Dec 25, 2020
5
Real good service ,fast, professional , friendly and informative.
Mario Banda
Dec 21, 2020
5
Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.
Brent Robinson
Dec 21, 2020
1
I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here
Christopher Rogers
Dec 19, 2020
5
Great service. Appointment is flexible. The car is even get washed this time.
Anh Hoang Tran
Dec 18, 2020
5
Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.
Yelmi Zcru
Dec 16, 2020
5
I got the car i was lookin for...
Richard Cortez
Dec 15, 2020
1
Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.
Timothy M
Dec 15, 2020
1
compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..
Jose Kastro
Dec 14, 2020
5
The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!
Rose Guevara
Dec 11, 2020
1
I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.
Andrew Lieu
Dec 11, 2020
1
I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.
Bernard Brady
Dec 7, 2020
5
Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.
Rene Rodriguez
Dec 6, 2020
5
I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.
Aron Haile
Dec 5, 2020
4
I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.
Rodolfo Lozano
Dec 5, 2020
2
I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.
Laura Burke
Nov 30, 2020
5
Thank you Zillie was very helpful This place is very close and convenient to me.
Margrett Moussa
Nov 25, 2020
2
I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.
Regina Masters
Nov 23, 2020
5
Was very happy customer. Service was great and fast!
Monica Tucker
Nov 22, 2020
1
I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.
Carmen Arletty Saenz
Nov 21, 2020
5
Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.
R. Christopher
Nov 20, 2020
5
Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.
Richard Carlson
Nov 17, 2020
5
We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.
Hoanvu Lephuoc
Nov 9, 2020
5
I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.
Ana Bradford
Nov 9, 2020
1
Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.
Sandra DeHoyas
Nov 6, 2020
5
I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!
Ana reyes
Nov 6, 2020
5
I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.
Gilbert Alvarez
Nov 3, 2020
5
Good customers service!!!
Thien Ngan
Oct 31, 2020
5
Great service at sales and the service department
JD Hamilton
Oct 26, 2020
2
Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.
LuvMyCar
Oct 26, 2020
5
Good service and I am completely satisfied with the service
Lorenzo Lozano Obando
Oct 26, 2020
5
Excellent Service Advisor kept me up on my Vehicle.
Michael A Flores
Oct 25, 2020
1
please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.
Xander Mcclane
Oct 24, 2020
2
3 hours for oil change not acceptable even with appoitment
Francisco Gonzalez
Oct 23, 2020
1
I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.
looking for tundra
Oct 18, 2020
1
Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.
L. Fisher
Oct 16, 2020
5
Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.
Jose Lozano
Oct 16, 2020
5
Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!
Amy Leigh
Oct 14, 2020
1
2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.
Lost customer
Oct 14, 2020
1
I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.
Robram1
Oct 13, 2020
5
I love this dealership! Very friendly and they listen to your needs.
Amanda Khan
Oct 13, 2020
5
Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .
Taneja Rakesh
Oct 12, 2020
5
Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!
Josue Israel Sac Barreno
Oct 12, 2020
1
The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.
Tonya Ware
Oct 12, 2020
5
I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.
Quang Lai
Oct 12, 2020
1
1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡
Lavonne Ramirez
Sep 30, 2020
5
Omar he always help me, great service, I love it...
Loyda Valenzuela
Sep 21, 2020
5
I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.
Nichole Auletta-dellucky
Sep 21, 2020
5
Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!
Adria Palacio
Sep 20, 2020
1
I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck
Mike Patteson
Sep 17, 2020
1
3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway
Eder Fajardo
Sep 13, 2020
1
Service department no longer has/keeps knowledgeable advisors. Such a disappointment
Maryann McGregor
Sep 9, 2020
3
Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.
Adrian Vargas
Sep 8, 2020
5
Shakel sold me a great used car!
Jean Ivey
Sep 7, 2020
5
Wonderful, courteous, professional and outstanding.!
Gerald Mitchell TACQUARD
Sep 4, 2020
3
Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.
Sharon Alexander
Sep 3, 2020
1
Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?
Tim
Aug 31, 2020
5
courteous and professional folks. answered my questions and knew I was leaving my car in good hands,
Betty A Tauzier
Aug 25, 2020
1
It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership
Manish Patel
Aug 24, 2020
1
Appointment set for 1:30 today after two weeks of trying to schedule an oil change. After no return calls I finally called the sales side and Isaiah got me my appointment. I just left - 3 hours and 45 minutes for an oil change. Completely unacceptable. Tried speaking with the service manager. He didn’t seem to care at all that I was upset. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business permanently.
Paul Foster
Aug 20, 2020
1
Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.
Griselda Campos
Aug 19, 2020
5
Auto Nation makes the buying experience simple. Go today, drive today.
Diane Eastridge Taylor
Aug 19, 2020
5
Great team combo supportive and knowledgeable
AJGOTAGRTCAR
Aug 18, 2020
2
I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.
Mary Revia
Aug 17, 2020
5
Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.
Don Green
Aug 4, 2020
5
Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.
Mario Banda
Aug 2, 2020
1
Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.
Mike
Jul 29, 2020
3
It took close to 3 hours to have the passenger's air bag replaced
Fernando Lopez
Jul 29, 2020
5
Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual
Toni Bowman
Jul 27, 2020
5
My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.
Elizabeth Durapau
Jul 27, 2020
5
I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.
texas952
Jul 21, 2020
3
I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.
elena olivier
Jul 17, 2020
5
It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.
Ray
Jul 15, 2020
5
Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner
Marina Grau
Jul 13, 2020
2
I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.
E.
Jul 7, 2020
5
Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.
Elda Simpson
Jul 2, 2020
1
DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.
Jonathan Klein
Jul 1, 2020
1
This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here
Not an Autonation Fan
Jul 1, 2020
1
DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.
Jonathan Klein
Jul 1, 2020
5
tienen un exelente service y nos y n tienen un exelente service y muy bien atendidas
Norma Rivera
Jun 26, 2020
1
I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care to figure it out. But they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.
Joshua Robert Ermel
Jun 23, 2020
3
Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you Felipe
Angie8249
Jun 23, 2020
1
On June 17, 2020, I went to have a recall repaired on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.
Jennifer Hudson
Jun 18, 2020
5
Your service was conducted very professionally. All questions and concerns were addressed promptly and satisfactorily. I have nothing but praise for your service department . Orlando Morales
Orlando Morales
Jun 17, 2020
5
Russ Kloskin and his team of mechanics are the best. Yesterday Russ took care of my 2011 Tacoma. New tires, new windshield, engine and transmission flush, engine cleaning, and a whole bunch of other maintenance items. I feel that I have a new truck. It is because of employees like Russ that I keep coming back. He is professional, courteous, and dependable. Thank you for taking care of my Tacoma and 4Runner Russ. Don Green
Don Green
Jun 17, 2020
5
Nick did agreat job getting services done.changed timing belt.installed water Idu tvmp. Ieds06
Thomas Melenric
Jun 12, 2020
5
Great service by Felipe. Explains everything, the work to be done, the work that can be postponed, and the work that must be done.
Mahmood Jawaid
Jun 10, 2020
5
Thank you Ivan Verdei and Michael Price for your quick and professional service. Thanks for going above and beyond to get my vehicle. Love it. It is a head turner for sure.
Karen Williams
Jun 10, 2020
1
I bought a vehicle and it has a major leak. I get all wet when is raining. There is water coming out of one of the air con vents too. I took it back to the dealership to get it fixed and they were charging me $600 to get it fixed. I also had oil in the radiator and had to also pay to get it flushed out.
Celina Tienda
Jun 2, 2020
5
I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely come back for those services.
Laura R
May 22, 2020
5
I always take my Toyota to this location for regular maintenance. The customer service is great and most importantly we have never had any issues/problems with this location.
Bryan Wessels
May 19, 2020
5
Luis from AutoNation Toyota was exceptional. His customer service was impecable from the beginning and he really made me feel at ease in a horrible situation. He is very personable and his communication is prompt. I have nothing but praise to give him.
Rebeca Colmenares
May 18, 2020
5
From my first email to inquire into a used vehicle until my purchase of the used vehicle, the entire process was stress free and made easy by AutoNation. Provided me with a trade-in value for my vehicle before the dealership even saw the vehicle. This dealership REALLY worked to gain my trust and ultimately my purchase.
John Petosa
May 13, 2020
4
Nick and the service dept. was courteous and efficient. I bought my car at that dealership, two and a half years ago, but I do not plan to do so again. What should have taken an hour took 4 hours. There was No Excuse for me wasting so much time.
Robert Tomlinson
May 10, 2020
1
Had a appointment, poor customer service ,still took 2 hours for a oil change
Larry Rodgers
May 5, 2020
5
I appreciated that they were fast to greet me as soon as I drove up and liked that they had hot coffee, a bit weak but glad they had it. My rep was Ani and she was very helpful and cheerful. The only thing I was disappointed was that my car was ready for about an hour an half but did not get a call to let me know my car was ready to get picked up.
John Devora
May 4, 2020
5
AutoNation Toyota Gulf Freeway is one of the best dealerships in Houston. Reliable and you can find the best deal!!
Cristiane Chernicharo
May 2, 2020
2
Would not work with the service advisor again. Very rude and had an attitude.
Naushad Noor
Apr 13, 2020
5
I arrived a little early for my 11:30 AM appointment and was greeted right away. I waited a few minutes and was attended by Ani, the service rep, . she was very helpful. She quickly took the car information and some comments I made and my car was off to get serviced.
Gilbert Alvarez
Apr 13, 2020
3
I was a little disappointed due to that I waited a little over 3 hours, I mean, considering the health situation out there , I think that they took long, since not too many customers were there .
Noraida Torres
Apr 12, 2020
5
Service was excellent car was ready within a good time frame
Josephine Babineaux
Apr 10, 2020
5
All employees work there are every friendly . Omar he's my service explain everything I need to know
Hanh Nguyen
Apr 9, 2020
5
Amazing Service! Annie, my service rep made servicing my 2020 Corolla a breeze. With everything going on with COVID-19, she personally came to my house and picked up my car and returned it afterwards. THANK YOU !
Cortney Smith
Apr 6, 2020
5
Great service ! With COVID-19 going on, Annie went above and beyond. We were able to schedule direct pick up from the house to have my 2020 Corolla serviced.
Cortney Jenning-smith
Apr 6, 2020
5
Great customer service , I would highly recommend this dealership
Antonio Bucio
Apr 6, 2020
1
Service area takes too long to work on your car. I have come here 2 times to get my maintenance done and it has taken them more than an hour and a half to finish with my car. ( first time I waited 3 hours!) I moved states and was told when i purchased Toyota care out of state, they cold honor it here. However, many services I would get in FL they can't honor here. If that's the case I should just be going to FL to go get my maintenance done. I could get my alignment done in FL without a charge, even as simple as changing my wiper blades (which is included with my Toyota care.) They never want to do anything here or honor your Toyota care agreement. Definitely the last time I am coming here.
Erika Duque
Apr 3, 2020
5
Employees services is nice and friendly
Ryan Hoang Sr.
Apr 1, 2020
5
Jose Campuzano, my service advisor is always very helpful, professional and very thoughtful.
Carlos Saenz
Mar 19, 2020
5
Very good and professional. Will go back when ready for a new car.
Brenda Trapani
Mar 13, 2020
1
Way to long of a wait, and way to expensive! Labors double then most places and parts are outrageously priced! 😠
Mark Garsen
Mar 12, 2020
1
No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much
Oanh Pham
Mar 11, 2020
5
Every experience has been exceptional , and reliable
Daniel Lozano
Mar 11, 2020
5
I had my car in for Inspection yesterday with Service Advisor Mike Pungitore, at the AutoNation Toyota Gulf Freeway Store. Service was EXCELLENT as ALWAYS and FAST.
Connie Boudreaux
Mar 6, 2020
5
The experience was great. I would recommend it to anyone
Maritza Smith
Mar 4, 2020
5
It was a great experience. The people was very friendly
Harriet Briscoe
Mar 2, 2020
5
Love my service adviser, Russ. He takes really good care of my Prius.
Lisa Rieck
Feb 28, 2020
1
I had an appointment scheduled for a oil change at 9:30 am and it’s 12pm and I’m still waiting!!! Horrible customer experience.Only a oil change
Leo Moy Jr.
Feb 27, 2020
5
I chose AutoNation for the convenience to the location of my job. However, I’m not satisfied with some of the staff. Jose is the WORST customer service rep they have. The rest of the group is pretty good. The wait times are never what the rep says they are going to be. Other than Jose, the rest of the team is friendly. If not for its location, this place would not be my first choice. They are super expensive and charge top rates for parts and service.
Jason Barratt Adame
Feb 27, 2020
5
Mike Smith was my salesperson and he was awesome. From the moment I test drove my car, he explained everything there was to know about the car. He was not pushy as many others are which was a plus to me.
Beatriz G
Feb 25, 2020
5
excelente atención yo iba por una tacoma 2017 y ellos me ofrecieron una 2020 gracias Judith Ruiz excelente atención
Alvaro Luis Lopez
Feb 24, 2020
5
Jose is the best. The in service didn?t take long and provided me with the best customer service.
Marisa Cortes
Feb 24, 2020
5
Love the service and attention to detail 000000000000
Go Rentals Inc
Feb 21, 2020
5
I had a service done on my new Highlander Toyota. I receive an excellent service from Mr. Felipe. Thank you
Myriam Chiran
Feb 19, 2020
5
From the moment I arrived to this dealer, I was met by the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.
Ivan Lazo
Feb 18, 2020
5
I had a great experience. Everyone spoke to us and visited. I truly recommend visiting.
SUE KEY AND JAMES TERRY KEY
Feb 18, 2020
5
From the moment I arrived to this dealer, I was met with the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.
Ivan Lazo
Feb 18, 2020
3
I REALLY DON?T LIKE AUTONATION S SERVICE FEE 23.23$. This is the first time in 5 years u charged me a 23.23$ service fee. Everyone is trying to steal money calling it a service fee. I was hit by a car in front of my service manager Tim. There was another women who saw , the car back into my right lower leg. Really yes Really. William Hickerson
William Hickerson
Feb 17, 2020
5
Tienen un gran servicio al cliente y sobre todo aclaran todas las dudas gracias judith y las personas de financiamiento
Andres Villanueva
Feb 17, 2020
5
Excellent customer service parts, facilities, and overall review
Marina Grau
Feb 14, 2020
5
Great service. Abc. Mgr. Russ Kloskin is the best.
Ken Owen
Feb 13, 2020
5
Exelente Servicio y amabilidad Jhoanna Becerra Súper recomendables ..
Rodriguez Mary
Feb 12, 2020
5
Good service and really helpful people. Beautiful facilities, Clean and well kept.
Michael Hill
Feb 11, 2020
5
Mario was so easy to work with. I love my new RAV4!!
Laura Lord Broome
Feb 10, 2020
4
Ani Varvar, the customer service rep, was very helpful and is always very friendly.
Bryan Wessels
Feb 8, 2020
5
I loved the service and everything about my experience at the dealership. Associates Aziz and MJ made the process so much easier and relaxing.
Khawaja Nadeem
Feb 7, 2020
5
I took my car for service and the service advisor Omar Garcia , was very speedy , also very helpful and explained the process . Thanks Will be back again
Daniel Bodiu
Feb 5, 2020
1
Bought brand new car 6 month ago. Was excited to be the only owner to maintain the car with best services through dealer that?s certified and after first oil change all my thoughts went down the drain. After first service for oil change I drove my car out of the lot and after short period of time noticed strong burning odor. I called Autonation Toyota where my car was serviced and requested for my car to be towed. Checked oil level and it barely showed any oil. Driveway has huge oil puddle, underneath of the car it?s covered with oil and found out that unfortunately the service that was performed was done inaccurate that led to have oil leak. I am now very concerned if my car is safe to drive. Any lack of engine oil in the system, or even dirty oil, will lead to extreme engine wear, and driving a car low on oil can lead to some pretty bad situations. If you run out of engine oil, your engine will fail. I am going to follow up with manager and will follow up with updates.
Liubov Markhel
Feb 5, 2020
1
I asked for front brakes to be put on new and rotors and they installed the back brakes ....?
Cezar Trevino
Feb 5, 2020
5
I drove in without an appointment and they took care of me immediately. I went in for my 15,000 mile service and was out at the time I was told. Waiting area is clean. Coffee is good and the wait never seems long. Special thanks to my service advisor Mr. Garcia for always making me feel like an important customer.
Rene Rodriguez
Feb 4, 2020
5
Always very easy to get in and out of there. Nice and clean. Nick did a great job for me!
Gabriel Montoya
Feb 3, 2020
5
Great service, car was finished in time . waiting area is nice .
Lupe Rodriguez
Jan 31, 2020
1
The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I?d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it?s okay because I?m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn?t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn?t accept my physical coupon but he would accept a competitor coupon from offline. This didn?t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn?t recommend this location.
Nicosia Green
Jan 30, 2020
1
The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I’d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it’s okay because I’m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn’t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn’t accept my physical coupon but he would accept a competitor coupon from offline. This didn’t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn’t recommend this location.
Nikki Green-Walker
Jan 29, 2020
5
5 stars. Special mention to Abdul Aziz for helping me. Definitely would recommend autonation toyota gulf freeway.
Francis Gem Yu
Jan 29, 2020
2
I went to the service department to have a U-Joint replaced. The labor rate at this location is $168/hr. A U-Joint takes about 30min-1hr to replace. The parts cost of a U-Joint is about $50. So a quote of $225 to replace a single U-Joint would be reasonable. However, I was told that all 3 U-Joints should be replaced at the same time. I understand the need to replace all 3 U-Joints simultaneously, because when one fails then the other 2 may be close to failing. This, however, is not my complaint. My complaint is that I was quoted a price of approximately $1,500 to replace all 3 U-Joints. This quote was for 7 hours labor @ #168/hr and 3 U-Joints, whose parts cost was quoted at $360. So I took my truck to my personal mechanic who replaced all 3 U-Joints for $300 ( 2 hours labor @ $80/hr parts). IT DOES NOT TAKE 7 HOURS TO REPLACE 3 U-Joints. You can charge whatever rate/hr you want, but you cannot charge a customer for time that you do not spend repairing the vehicle. Technically, this pricing policy is not illegal. They inflate the amount of time that it really takes to do the repair, and then they charge for each U-Joint individually at that inflated repair time. However, in reality, they only spend a fraction of the time repairing the vehicle. So in the end, you pay for 7 hours labor, when in actuality it only took less than 2 hours to do the repair. This is common practice at auto dealership repair centers. Just thought you should know...
Wasntbornyesterday
Jan 28, 2020
5
Small problems not taken care of ie seat belt retractor not pulling belt back
Peter Donnelly
Jan 28, 2020
1
took over 3 hrs to do oil change and tire rotation, after having an appointment. The only thing that the rep was saying was they are working on it.
Syed Moinuddin
Jan 27, 2020
5
Friendly staff and well trained to help with your needs.
John A. Devora
Jan 27, 2020
4
Great experience, although the wait time just for service, oil check always too lengthy!
Alma Valencia
Jan 27, 2020
5
Mike Pungitore was friendly and very helping in explaining the service that was being performed on my Rav 4. Very friendly environment with great communication. I would recommend this dealership to anyone looking to buy a car or having service performed.
Steve Szczypien
Jan 26, 2020
5
Great service; Service advisor Ani Varvar is always very help full she answers all my questions every time I come. Tech leaves my car running like new.... Great customer service and car maintenance service!
Ana Perez
Jan 23, 2020
5
I knew exactly what I wanted and had an email quote from another dealer that I was willing to pay. The General Manager got involved at the start and looked at my trade. He came back with a very good number and asked what it would take to sell me a vehicle. I showed him the email quote and said if he could get me that Tacoma, I'd do the deal. He came back in a few minutes and said they would do it. It came in that night and I picked it up the next day. The floor salesman was very helpful during the whole process as well. Of course, I had done my homework before I ever stepped onto the showroom floor. Overall, this was the lowest stress car purchase I've ever made.
Dean Harrel
Jan 21, 2020
1
We purchased the lifetime alignment for our vehicle. They changed the name from Champion Toyota to AutoNation Toyota several years ago and we have been to this dealership for 99% of the maintenance and repairs since the name change. Today, they decided to no longer honor the lifetime warranty on the alignment because "they changed names". I guess if they can find a loophole they can provide bad customer service and justify it.
RaulandEdna Ibarra
Jan 20, 2020
5
Great experience! We have bought from this dealership before. This time, as before, it was a painless enjoyable time. No hassles, everything on paper up front. Friendly and helpful employees. Special thanks to our salesman, Mike Smith, who was instrumental in making it an easy and enjoyable time. I would recommend this dealership and Mike Smith to anyone interested in buying a Toyota.
Bernard Voronin
Jan 20, 2020
5
Dale did an excellent job making sure that our brakes were fixed!
Judith Moreno
Jan 17, 2020
5
Prompt and Courteous service. Understood my problem and noted it correctly. Great communication along the way. AutoNation has a great run write-up team...these guys and gals are hard working. They are getting it right!
Sandra Pearson
Jan 16, 2020
5
Great customer service, agent had a good demeanor considering could not locate my my next appointment. Went over and Beyond, great experience
Dona Robinson
Jan 15, 2020
5
Muy bien servicio ofrecen , arreglaron mi aire acondicionado
Magali Avalos
Jan 14, 2020
3
First oil change in 18 month. Still haven't reach my 10 thousand miles. They service my truck for oil change anyway. Customer insist. They said I need alignment on my truck. I drive rt 16 miles a day dont do any off roading yet they suggest me to have a alignment done. To sucker me to spend that extra money so i decline. Took my vehicle to reputable mechanic shop they said I dont need any. Alignment done at this time. Why Toyota telling me one thing and yet this mechanic saying something eles.
Jae Sim
Jan 14, 2020
5
Ani is awesome Always on top of what?s going on Always informative
Antoinette Bowman
Jan 14, 2020
5
Everyone one I dealt with was very helpful and easy to work with
Elida Amaro
Jan 13, 2020
5
I am always satisfied with the service and attention.
Rosemary Coffman
Jan 10, 2020
5
Mike Smith was fantastic and very helpful. Will definitely buy all my future vehicles from him.
Lauren Grammier
Jan 10, 2020
2
We bought a new 2019 Toyota Highlander SE AWD on 12/28/19 thru Mario Lopez and had a good experience with him. We traded-in a vehicle and 12 days later have still NOT had our old car loan paid off by Auto Nation as contractually agreed. We called two days ago and still have not had our call returned (or the loan paid off). This negative experience with the Finance office (Taha Yusuf) has obviously impacted our review.
Paul JACKMAN
Jan 9, 2020
5
My experience with the salesman and finance was excellent!
Alicia Trevino
Jan 9, 2020
5
I was super lucky to go on 12/31/19 to get my oil changed at the last minute. My light indicator was reminding me and I was off work early so I called over to AutoNation to see if they were open and they were. It was wonderful to be able to do this before the holiday and this was after 3pm. Thanks for the great service.
Linda
Jan 8, 2020
3
Being completely honest I was not happy at all this time. I made an appointment, showed up early and was met by the worker in the bay that said he was going to get my advisor. When the man came out his name was Omar and I booked with Russ as the one I wanted wasn't available for that day. No big deal there that person may have called off for the day. When I told Omar I was there for my first service he immediately told me what they were going to do which included a tire rotation and since it was busy it would be about an hour to an hour in a half. I mentioned at this point I had purchased my own tires and they had there own schedule to be rotated so take that off the list of things to do so as to not mess with the warranty on the tires. He kind of stumbled at that point and finally agreed saying yes you have expensive tires and you don't want to mess with those Michelins. I hesitantly said ok and went to the waiting area. You see my tires say B.F. Goodrich big and bold all over them and when he said Michelin I was a little thrown off. But like I said, I let it go and went to the waiting area. I'm sorry but that leaves an uneasy feeling when your service guy doesn't know what he's talking about. Remind self he's not the one working on it. An hour and twenty minutes later I went up to Omar and asked how things were coming along. He says, Oh it's going to be awhile I told you it would be two to two in a half hours. I said, No, you said it would be about an hour to an hour in a half and since you do not have to rotate the tires it should be less, don't you think? Omar stared for a moment and said the inspection had already been done so it'll be done in at least another fifteen to twenty more minutes. I said I hope so. Hmmm he hasn't talked to anyone or looked at a computer at this point so how does he know?? Meaningless words seemed to be just flying out at this point. You can obviously see I'm being fed a line here. I go back to my seat and noticed Omar is all of the sudden running around all over the place now when this whole time he was basically just sitting around chatting with others and low and behold there's my vehicle. Was he frantically trying to stop the tire rotation? Did he really even know what was going on? So many questions. He called me up to the counter and said I need your signature very sharp and tight lipped. Not explaining what had been done or what I was signing. I had to ask and got very short snappy non informative answers. Well I'm sorry he was caught being untruthful and it made him feel he had to treat me that way. Bottom line...if you're going to work in that field, at least know what you're talking about and do not make crap up. The other thing I do not like is you cannot see what is going on with your vehicle. You have no idea what they are really doing nor can you trust that any work has been done at all. I have been burned more than once before and honestly if it wasn't for the first time service for warranty purposes, I wouldn't go there at all just because of the past mistakes that have happened. Each and every time I have have said something and yet it remains the same. Unfortunately every other dealer is across town. Now this does not pertain to the sales. Only one experience there and it was a good one.
Kathy
Jan 7, 2020
5
Everything, especially Tommy Idele who keeps everything organized
Sandra Provenzano
Jan 6, 2020
5
truck was done in a timely fashion also the service representative was very professional
Harley Johnson
Jan 6, 2020
5
We had the best experience with Tim. On Christmas Eve I decide I wanted a Tacoma in Calvary Blue which they did not have on the lot. Tim was on it and managed to find one within a matter of an hour. We went through the necessary process (after negotiations) and I was now the proud owner of the Tacoma I always wanted. Since the truck was in Corpus Christi Tim gave us a date of delivery for the following Friday. He could tell I was disappointed not to get it sooner but of course I understood and I settled back to patiently wait. Tim called me 3 days later and said my truck was here and ready for pickup! A whole week early. I picked up my truck and I've been in love ever since! This was not my first experience buying a new vehicle but it was definitely a first in how easy and smoothly it all went!
Christine Saenz
Jan 2, 2020
5
5 Star!!!! all the way, Advisor name Dale was an awesome guy, full of knowledge and has full command in his work. I definitely will recommend it to others.
Najam Memon
Jan 2, 2020
5
Nice people. Patient and respectful. No high pressure.
Cecelia Savage
Jan 2, 2020
4
Abib was very professional and tried hard to help expedite the process.
wcw
Dec 31, 2019
3
I recently purchased a Ford Explorer from AutoNation Gulf Freeway. The sales associate I was assigned immediately handed me off to someone else. My new sales associate did a decent job. During the buying process I was offered a very low offer on my trade-in. I had a trade-in offer from another AN location which was much higher that I showed my sales guy. He went to discuss with his GM. The GM, Michael Child came over and immediately had an attitude and flat out told me he would not give me what I wanted. He said the other location did not offer me the amount I asked for even though I had proof they did. When I tried to explain this to him he told me he was not going to argue with me and that I was free to leave and purchase a car elsewhere. Not once was I argumentative with him. I have no idea what his bad attitude was for and why it was directed at me. I was shocked and appalled by his unprofessional behavior. The absolute only reason I did not immediately walk out without purchasing the car was because I did not want my sales associate to lose out on the sale due to his very rude GM. I informed my sales guy that I was not happy with the interaction with the GM and that I did not want the GM to speak to me again during the process. Later in the process another sales associate came over to try to take me away from my sales associate. I was told that the GM Michael Child was upset with my sales associate and was trying to take his sale away. I don't know what type of games and shadiness is going on at that dealership under that awful GM but it was beyond unprofessional. I purchased my car but will never go back to that dealership and will never recommend anyone else does.
TWalker
Dec 31, 2019
5
Went to autonation Toyota and was received by Johanna. We appreciate the help and the great customer service.
Efrain Cisneros
Dec 30, 2019
5
Judith and Mike were wonderful! Easy buying process and repairs where needed.
Samantha
Dec 30, 2019
5
Friendly, helpful and easy sales process. No high pressure or haggling.
George
Dec 30, 2019
5
Mike Pungitore explained the service on my vehicle very well. He was professional and knowledgeable.
Cynthia Gonzalez
Dec 30, 2019
1
GM Michael Child was unprofessional and very rude. He attempted to argue with me over the trade in value of my car. He told me I was free to leave and purchase a vehicle somewhere else. I was not arguing with him. I have no idea why he came over to speak with me. His attitude was terrible and awful. A GM speaking to a customer the way Michael spoke to me was appalling. I was working with a very professional sales associate. I have no idea why Michael came over to speak with me but he definitely should not have.
Tamila Walker
Dec 29, 2019
5
Good service. Stayed in touch made sure I was satisfied worked well with me very good person
Ismael Luna
Dec 27, 2019
5
Professional and responsive. MJ and Mike both treated us excellently. I will buy from them again.
Gene LaMonica
Dec 22, 2019
5
My Service Advisor Ani Varvar is a wonderful person. Always helpful.
Felicia Matta
Dec 20, 2019
1
Not happy about what was said was done to my car. Air filter was not changed and my glove box door did not want to close. I know this because I had my husband help me with my glove box and he noticed that the air filter is dirty. had a very busy week at work so I had no time to take my car back.
Toni Guajardo
Dec 20, 2019
5
Good at keeping me informed about the progress of my vehicle being serviced.
Sergio Martinez
Dec 18, 2019
5
Thomas is a great Technician. Very personable and keeps you informed about repairs
Ginger Cowan
Dec 18, 2019
5
Omar was very helpful. Will Be bringing my car back for services to this location
Carlos Ramirez
Dec 18, 2019
5
From the time I arrived until the hand shake as I was driving away in my new car 1st notch service. Polite informative and very nice people
Linda Staples
Dec 17, 2019
5
People are very nice and polite. They ask if I need any assistant or can direct me to my contact person.
Patsy West
Dec 16, 2019
5
the best customer service
Diana Cavazos
Dec 16, 2019
5
They deliver great service without the pressure of an up sell.
Rafael Martinez
Dec 14, 2019
5
Great service! The representative was courteous and helpful.
Tammy Sikes
Dec 13, 2019
5
My sales guy Robert McVey at Toyota Autonation was straight forward with no typical sales BS, he was very honest with me and up front during our whole negotiation. I can’t tell you how refreshing it was to deal with a car salesman like Robert. I would recommend him to anyone looking for a Toyota
MJ
Dec 12, 2019
3
Did not appreciate the additional charge for shop supplies. The service rep was excellent. But the ?incidental? fee has me rethinking service here when my 2 year coverage expires
Lynne Meiers
Dec 12, 2019
5
Overall I was and is please with this dealership I don?t like the wait time however
Josephine Babineaux
Dec 12, 2019
5
Felipe at the service department always provides the best in service and care !! He really goes out of his way for customers, me being one of them!!!! He is the main reason for the 5 stars!!! Give that man a raise!!!!
Jesse Chacon
Dec 12, 2019
5
Victor C. Was an excellent salesperson. He was patient, helpful and very knowledgable about cars. There was no pressure to buy, just the facts and good results.
Anthony Langston
Dec 12, 2019
5
My experiences with Thomas Idele have always been professional. He is honest and treats me with respect. I have used Thomas for service on my Toyota every since I moved to the Clear Lake area.
Troy Harrup
Dec 11, 2019
5
I had a exceptional experience, my service advisor was very helpful with my whole process. Felipe was very informative and provided the best options for me. My whole experience was met to every standard. Thank you all for the great customer service. Im sure to returned back for future assistance.
Angela Mendoza-perez
Dec 10, 2019
5
Ani is an awesome representative. I went there for a air bag recall and she was able to provide me with a loaner car to do some shopping while they worked on my car.
Veronica Cromer
Dec 9, 2019
5
Great service . Thank you
AliReza Vatankhah
Dec 9, 2019
5
Mike Pungitore is the BEST!! I don?t dread serving my care anymore!!!!
Janet Clark
Dec 9, 2019
5
Had Texas Car 2020 Texas inspection and service was excellent
Edward Wade
Dec 6, 2019
5
Felipe is a great service advisor. He was very trustworthy, generous, and thorough with every detail about my alignment and oil change. From now on, i shall only schedule my maintenance visits with Felipe.
Brittney Chavez
Dec 4, 2019
5
Very knowlegeable personnel, pleasant to work with! Never pressured and vert clean!
Juan
Dec 3, 2019
5
I have been taking my Toyota Tundra in to Autonation Toyota for over 7 years. They always take care of my truck. Thomas Idele is one of the best service managers I've ever worked with. He goes over each of the repairs needed - and is always great at explaining what is urgent, what is recommended, and what is not needed on my vehicle. They have taken very good care of me and my vehicle over many years
Tony Go
Dec 2, 2019
4
When buying the new RAV 4 XLE they didnt tell me about the Safety Connection 3.0 version which does not work properly and has huge issues. Never was aware of some futures this unit does not come with. Once I said yes and signed the transaction papers I felt ignored. Thanks anyways
Ed Ruiz
Nov 29, 2019
5
Met my expectations. Service advisor was very friendly and answered all my questions related to the service. Very customer oriented.
Isidro Blanco
Nov 28, 2019
5
They are very friendly, very professional, they always gave me directions, and they always help me, specially because they have personal speak Spanish.
Laura Vergara
Nov 26, 2019
1
Stop lying to people? Honor your word? Actually be ethical? I dont know where could you start?
John Kinder
Nov 26, 2019
5
Dale Thornburg was very attentative and very helpful. I was really impressed with his manners. The young lady that checked me in disappeared on me. I was there for an oil change. I was not going to go back to this place due to the last visit that took hours for an oil change. I had to speak to the manager to get my car. I was so mad but due to Mr . Dale I will return in January 2020.
Irene Garcia
Nov 26, 2019
5
Ari was great, explained everything well, very friendly, and got me in and out quickly !!!
Patrick Donahoe
Nov 25, 2019
5
We have bought two Toyota's from this dealer. Both times they were upfront, honest and transparent as well as very professional.
Leila Williams
Nov 25, 2019
5
Jhoanna is an excellent sales She is a well knowledgeable and she has exell my expectations. I just can say I am very satisfied with my new car and the Customer Service that I receive it. The Finance process was easy and all work out perfectly. Thank you so much.
Myriam Chiran
Nov 22, 2019
5
Service department goes above and beyond. Jose is awesome
Kimberly Brewer
Nov 22, 2019
5
Very happy with such great service.Thomas Idele was very helpful with everything .He explained to me that my brake and power steering fluid needed a change.He told me what could happen if the fluids weren?t properly serviced .Thomas was very helpful that?s why I always request his service when I take my truck for service.
Andrew Dominguez
Nov 22, 2019
5
The service from Mike was exceptional. I felt like he cared about me. When you have so many options, service is the only thing that sets you apart.
Lynn Kline
Nov 20, 2019
1
Showed up at 10:50 for my 11:00 oil change. Was told it would take an hour & a half to complete. I asked at 2 hours, was told they were just a little behind and that it wouldn’t be long. Checked again at 3 hours starting to get frustrated and he couldn’t give me a time when it would be done. 4 HOURS AND 5 MINUTES- FOR AN OIL CHANGE!!! Not impressed with the service. What’s the point of an appointment when the schedule isn’t followed?
Kayli Pfenninger
Nov 20, 2019
5
Service was great! Felipe Bibian was wonderful and communicative especially with my busy/crazy schedule. Will be back for any service needs for all our vehicles.
Ashley Adams
Nov 20, 2019
5
No pressure, good follow up. Felt that they wanted to keep me as a customer. My third or fourth Toyota from this location.
Robert Larocque
Nov 20, 2019
5
I showed up early for my appointment. Service man, Dale, took my car for service right away. Waiting area was clean and pleasant. Dale was attentive and very helpful.
Melinda Fowler
Nov 20, 2019
5
Very pleasant. My service representative Mike was amazing. When you have so many choices, great service is the only thing that sets you apart.
Lynn Kline
Nov 20, 2019
5
Thomas was extremely helpful, he went over what the problem was and how he was going to resolve the issue
Rhonda Materre
Nov 19, 2019
5
Great experience if you come here speak to Francisco Gonzalez ! He is an outgoing and fun person to speak with. Not only that but very respectful and a good listener. His main goal is to understand the needs of the customers and get them the right vehicle for them. No pressure on his side, very understanding and polite. So if you come make sure you come seat with him!! 🙌🏻
Francisco Orlando González
Nov 14, 2019
5
Appointment was quick and easy to make with my service advisor. My appointment was on time and was serviced effectively and efficiently. You are received with a smile and you?re made to feel important. Waiting area is clean. Coffee is delicious, especially on a cold day. Waiting area is also comfortable.
Rene Rodriguez
Nov 14, 2019
5
The service Agent was very good. He responded very promptly to my arrival. Took care of my needs. He corresponded with me on the service from the start to finish
Ike Enwere
Nov 14, 2019
5
Great service experience here. Advisor (AV) is always polite and very helpful. Makes me feel like they really care about helping take care of my vehicle.
Kathy Tinney
Nov 13, 2019
5
the Customer service person was very nice and detail
Cassandra Phillips
Nov 13, 2019
5
Brought my tundra in for brake service, but after inspection was told I still had another 5-10k miles left on them before needing replacement. I like that this dealership doesn't try and rip off there customers by selling services that aren't needed. After bad experiences at other dealerships, I will only bring my vehicles here now.
Sangchat
Nov 13, 2019
5
I did a walk in and expected it ti take at least 2 hours. was done in 90 minutes
rav4owner
Nov 12, 2019
5
We had a great experience with Abid as our sales person. He was very knowledgeable and very kind. I left with a toyota camry and I couldn?t be more in-love. He was very with patient with us and we couldn?t be more happy.
Oscar Cortes
Nov 12, 2019
5
The service team is very professional and explained each step they were taking
Judith Moreno
Nov 12, 2019
5
Jose answered all our questions and was very professional and courteous. My husband and I have had nothing but positive experiences with Toyota autonation.
Elizabeth Jay
Nov 12, 2019
5
Good service and attended fast and nice suit he wore
Ana Perez
Nov 12, 2019
5
I have used Tom, in the service department, that gives a lot of attention, listens and makes great suggestions on my car’s service.
Melissa Geis
Nov 7, 2019
5
Nick took good care if me.
Sara Blackburn-Ortiz
Nov 5, 2019
5
I’ve had very good experiences with Auto Nations Toyota! Omar is my service advisor and I adore him
Pat Mack
Nov 5, 2019
5
Great service experience! My service advisor, Omar Garcia provided excellent service.
Toni Hatten
Nov 5, 2019
5
Loved the promptness of my vehicle being ready from the time my service rep had said it would be ready. I also appreciated the complimentary wash for being a long time customer without me even asking for it!
Ana Santos
Nov 5, 2019
5
Great service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Amy Tully
Nov 2, 2019
4
Good people, no real pressure. Worked hard to get a deal done that I consider exceptional for me. Everything was great except the detailing...just wash the car yourself or take it somewhere. It looked much better before they got a hold of it. Came back with water spots, wax/cleaner still on car in spots, interior smears...just not a good job.
Michael Wilk
Nov 1, 2019
1
The experience was terrible car was miss priced initially and they advised they made a mistake and raised the price 2K. They then told me the vehicle was Auto Nation Certified and not even 5 days later I was in the Auto Nation Dealership getting the back breaks replaced because I guess they missed it and it wasnt certified.
Eliott P
Oct 31, 2019
5
Mi visita en autonation toyota fue muy buena me atendieron muy bien desde que llegue al servicio.
Manuel Ponce
Oct 30, 2019
1
Been here 3 hours for an oil change and tire rotation.
Rick Bounds
Oct 29, 2019
5
Thanks to Francisco, with his help we got the Tacoma that I wanted.
Gustavo Cavazos
Oct 29, 2019
5
the showroom was really clean and nice the salesman that we work with was patient and knowledgeable about the prices and he was up front with the pricing I highly recommend this particular establishment
Robert Cummings
Oct 26, 2019
5
Dale, in Customer Service, was extremely helpful and knowledgeable. He made a great first impression!
Patrick Boyce
Oct 25, 2019
5
Nick was great! He got my car in and taken care of with minimal wait time. The service was fantastic and I would recommend this dealer to everyone
Lester Dodd
Oct 25, 2019
4
Brought my 2019 Toyota Sienna in for its 10,000 mile scheduled maintenance. Brought vehicle in at 7:00 am; drove out by 8:00. Service Advisor Ani Varvar was a great to work with. I could not give an overall rating of 5 stars and gave facilities only 3 stars due to the poor condition of the chairs in the customer waiting area. Several chairs had cracked/ split vinyl; not very inviting to sit in. Otherwise the visit went well and I'll be back again to have my vehicle serviced here.
B. Nelson
Oct 23, 2019
5
Mr. Felipe as always provide an excellent customer service and my car oil change was done an accuracy time manner. Thank you very much
Myriam Chiran
Oct 22, 2019
5
Nicolas handled my repairs with excellent customer service. ...as always.
Melvin Leblanc
Oct 21, 2019
5
I came from Louisiana and was with my wife when we decided to look at a RAV4 we had in mind. I was greeted with a warm welcome by Chris Sepulveda in sales. Asked me about what I wanted went over my vehicle options and he helped me decide which one was best for me. At the end the price was right and the payments were even better. No pressure at all. Would definitely recommend to friends and family. -Manual
Manual
Oct 21, 2019
5
Had a great service. No delays. Easy explication of services. Found a way to finance work.
Jessica Perez
Oct 21, 2019
5
Everyone was nice and treated us with respectfully.
Mercily Thomas
Oct 20, 2019
4
Thomas Edele was the man who took care of me - he provided an excellent job - although the repair ran much higher than I had expected, he did everything he could to help - got me a ride to my appt when the repairs ran 4 times longer than expected. I trust him - he has always been upfront with me.
Carol M Archer
Oct 17, 2019
5
Great place to purchase and service your Toyota. Tony the Service Director and Krystal, my Service Advisor, always take great care of me. They fix things right the first time and have reasonable prices. Keep me informed during my visit and always return my vehicle clean and vacuumed.
John M
Oct 14, 2019
5
Had my vehicle serviced Omar was my service technician Took care of my auto repair and answered my questions Overall customer service was great!
Stephen Ramos
Oct 12, 2019
5
Took my care in for maintenance, and I was totally satisfied with the work done to it .
Ninfa Hinojosa
Oct 11, 2019
5
Best experience ever at Autonation Toyota! Go see Pratik today!
J. Goodwin
Oct 11, 2019
5
AutoNation Toyota willingly stepped up and took care of me and my truck when two other dealerships would not. The first dealership that didn't offer me any help is located around the Southwest 610 loop, where I take (used to take, as of now) my truck for all routine maintenance, oil changes, inspections. When that dealership failed to do the right thing, I called up the second Toyota dealership in North Houston near Tomball, from where I bought my current truck. They offered no help in getting this known defect fixed at their dealership either. After shedding a few tears, I finally called AutoNation (where I bought my first Tacoma back in 1999, it wasn't called AutoNation back then). I told them the situation and they immediately said they were well aware of the issue and to bring it in, and they'd take care of it. They submitted all the paperwork and got the necessary approval to get this known defect fixed, so that the expense didn't fall solely on me, as well as other customers having same issue. AutoNation isn't that close to where I live, but from now on that's the only place I'm taking my baby, and where I'll be purchasing my future Toyota's.
DJ Green
Oct 11, 2019
1
Took my car for an oil change and state inspection almost 2 weeks ago, waited 5 hours without any updates from the advisor during the time. Three days ago, started hearing weird noise from the engine while driving and the car stalls while I was driving to work. Fortunately I was already close to the parking lot at work or else who knows what could've happened if I was driving on the highway. Asked my colleague to help figure out the problem and saw that there was no oil on the dipping stick. Yes, I've been driving the past two weeks with leaking engine oil. Calls AutoNation Toyota and was told to have the car towed to them so they can check on the problem. Tow company that the roadside assistance hired came 3 hours later than they said. Finally my car arrives at the dealer, the advisor in charge of my oil change service calls to ask for details of the issue, says he would call back with an update the next morning, no offers of a loaner if needed assuming that I'll be fine without my car for who know how long. Next morning, NO CALLS AT ALL! So I called his direct line around 9:30am and left a voicemail. After 3 hours of waiting, still nothing, so I called the service line and found out that the advisor had the day off. Are you serious? What kind of service is this? I would've been a fool waiting for his call if I hadn't took the initiative of calling. The worst thing is that the person I spoke to told me she'll call me back after she talks to the technician about the status and the work on my car. So again I waited. After two hours, at 3PM, still no call so I called again and asked for the person who I spoke to, and I was told that she has left for the day. WHAT?! Is this for real? Just because my case was assigned to someone that had the day off means I shouldn't get the service you are supposed to provide? So I nicely asked the person on the phone to please find out what's going on with my car because almost a day has gone by and no one even told me what was the cause of the problem and how it'll be fixed. So the guy puts me on hold, comes back in a couple of minutes and tells me "they're working on it and should be ready next morning, your advisor will give you a call." So I asked if he can at least tell me what they're actually working on, and of course being the advisor that's not responsible for my car says "your advisor will give you a call tomorrow morning." At this point I am speechless and running out of patience, and after an hour I decided to call again and if I don't get an answer I will have to speak with a supervisor who should be able to tell me what's going on, hopefully. Finally, the person who answered my call was very helpful, put me on hold for ten minutes and explained to me the cause of the problem, faulty O-ring on the oil filter from the oil change they provided, told me about the works they had done to make sure the engine is working fine after the damages from the lack of oil, and that my car is ready for pickup. (My car is actually ready to be picked up!) She then transfers me to the service director for more details and ensured that there will be no cost for me since it was the faulty O-ring. So I said I'll be there in 30 minutes (thankfully a colleague of mine offered to drop me off there). I asked the director if I should ask for him when I get there, he says he'll be off by then but ask for this other person. When I got there, asked for this other person, was directed to his desk and told to wait. 10 minutes gone by, this other person is nowhere to be seen, but I do see my keys and paperwork, so we asked a nearby advisor if the guy will be here soon, the nearby advisor was nice enough and offered to help instead of the never-ending wait I've gone through. Although he helped me with getting my car back and the paperwork, he couldn't answer the questions that I had since he doesn't know about my case, if I wanted my answers, I would have to wait who knows how long for the guy who was supposed to help me to come back. I did not want to waste another second of my life dealing with this so asked for the guy, or my actual advisor to give me a call when they're back. At this moment, while writing my review, no follow-up calls, nothing, as if nothing happened. In the end, I got my car back in working condition, crossing my fingers on this since won't really know the damages until other problem occurs. After 2 days of dealing with this mess, it's really disappointing to see how ridiculous their service is, from the oil change to fixing the issue caused by the oil change. Throughout this whole time, no one offered any service or future service, no word about the cost of towing if it's more than what my extended warranty covers, or even a refund of the oil change, as if this whole thing wasn't caused by their faulty piece of equipment that they should've checked. Why should I have suffered for their mistakes when I paid to prevent issues from happening? It feels like I was taken advantage of because I'm an Asian female. I was a loyal customer, bought my car from them 4 years ago, had my services even state inspections done with them, and yet no one wanted to help, what a let down. Hopefully, after sharing this review, no other customer will be treated this poorly and have to go through this unpleasant experience ever.
Yujung Liang
Oct 10, 2019
1
Porque yo eh tenido una mala experiencia con eyos especial mente con felipe el del departamento de servicio 4 días después de ver yevado mi camiota le pedí un reporte de lo que tenia y el ya me avía dicho que tenía mal un silindro es un metitoso yo les recomiendo que no balla a AutoNation a comprar un auto ay
Damaris Gomez
Oct 8, 2019
5
Ani Varvara is taking good care of her clients. Give her an increase.
Salvador Mata
Oct 8, 2019
5
Quick and easy! Everyone was helpful, Autonation has it down when it comes to car buying and selling!
Delaina Kay Robinson
Oct 8, 2019
5
Great service!!! Mike was extremely helpful and knowledgeable!!!
Nicki Ovelgonne McElroy
Oct 4, 2019
5
Great service and will make sure you are given the best deal .
Diane Craven-Adams
Oct 4, 2019
5
nice and friendly.... waited a little longer then expected but some extra stuff done...
Johnny Castillo
Oct 3, 2019
5
La persona que me atendió muy amable y me explico muy bien lo que necesitaba cambiar y en esosñol
Mirna Romero
Oct 1, 2019
1
La compra más estresante de mi vida una Tundra platinum 2019. El servicio que le an echo a mi troca a sido pésimo!! 😡😡 E tenido que pasar por tanto que e hablado con el Service Advisor, Service Manager, y asta con el General Manager.
Ivanviegney Gutierrez
Sep 30, 2019
5
Though I had a long wait, because I didn't have an appointment, the service was great. Thank you.
Efrain Perez
Sep 30, 2019
5
Jesus was extremely helpful and communicative when I brought in my Camry. The overall experience was great, and I'll definitely be back if I need any more repairs done on my vehicle.
Caroline Anzaldua
Sep 30, 2019
5
Very good,I not have to spent that much time to get my services
Beatriz Canchola
Sep 28, 2019
1
We have been bringing in our company shuttle vehicle for years. The battery has been reported weak and once it failed. Advisor didn't bother looking if it was under warranty or not. Upon next oil change they reported good again, after last time it failed, saying the corrosion got cleaned up. Now the battery is dead, we had to get it towed so warranty could be applied to it. Kept on asking when would it be ready thinking a simple battery change shouldn't take days. The advisor this time didn't bother saying until the end of day 1, that they need to order it and it's not going to be ready. No follow up we had to call in on day 2 when they said it might be tomorrow. 3 days for a battery replacement? And they are selling millions of these vehicles and got none in stock? Extremely disappointing. especially after all the years we have been bringing it in, and spending thousands of dollars for maintenance. A manager could follow up if they care, but I don't think they do because I left a voicemail and never got a call back from them. All they want is the big bucks. Who is going to pay for the towing fee and for the time the vehicle is out of service?
Adrienn Parej
Sep 26, 2019
5
Great customer service, Auto Nation received my vehicle without a previous appointment due to brakes not working and performed the 120,000 miles service. Got my vehicle back the same day and now runs like a brand new. Thanks Tu for taking care of my car
Prius C
Sep 22, 2019
5
Muyvien te atiende ino esperas de masiado
Oscar Melgar
Sep 20, 2019
4
Great service and quality maintenance. The car was serviced accordingly.
Edgar Nacianceno
Sep 17, 2019
1
After oil change, they did not refill brake fluid or cooling fluid when is low
Ky Mao
Sep 16, 2019
5
It's a friendly people you can talk into the managers a straight Feeling happy to make a deal
Mario Jaimes
Sep 8, 2019
5
Great customer care. Been using them for my auto needs for 12 years and will be continuing to do so.
Rick Summers
Sep 7, 2019
5
Best experience ever at any car servicing place. Ani was so nice and actually explained item by item what my car needed and price and then at then end she went thru it again. She is a toyota rock star. Plus my car was serviced well .
Sam1954
Sep 5, 2019
5
Great place to have your vehicle serviced. Will be coming back for future repairs. The people are nice and friendly.
Anthony Gagliano
Sep 4, 2019
5
My advisor kept me posted at all times, while my car was in the shop being worked on.
Rose Reilly
Sep 2, 2019
5
Went in for maintenance and as usual the process is kind and enjoyable. My car feels brand new every time after coming here.
Luis Castro
Aug 31, 2019
5
The safety seat bag fix was done in reasonable time. The serice rep was extremely nice.
John Oloughlin
Aug 29, 2019
4
I went for 2nd service at 10000 miles and attended By Mr Omar , he was polite , he asked me to wait for 1 Hour and 30 minutes and after that he handed over me the car duly serviced I find everything satisfactory . I have anothe vehicle for service next week and will go to Mr Omar again .
Rakesh Taneja
Aug 21, 2019
5
super fast service and great customer service, and close to mu house
Maria Canales
Aug 21, 2019
2
The sales and service personnel were extremely courteous and helpful. This is the third vehicle I've purchased from AutoNation and I paid cash for all of them. For some reason, someone up the chain of management refused to accept my personal check on this third purchase. I had already signed over my trade in and didn't even have transportation to correct the situation. Fortunately, the salesperson offered to drive me to a branch of my bank (15 miles away) for me to get a cashier's check. It was a humiliating embarrassing experience. I will find another dealer for my next purchase.
Lester Sullivan
Aug 21, 2019
5
they have figuired out my problem working with russ and mike smith. they got the job done!!
Jo E Logan
Aug 20, 2019
5
Yes they were very nice and had my car finished in the time they said. Will sure go back when needed. Thanks for the good service and checking what needed fixed so one trip got it done.
Dorothy Sembera
Aug 19, 2019
5
I reached out to the dealership once I saw a vehicle that I was interested in. Their response was immediate and an appointment was set to fit my schedule right away. Our sales rep was personable, knowledgeable and professional. Customer service is great. We will shop here again!
Karen Oglesby Follett
Aug 12, 2019
5
I had a really difficult Monday morning, car wouldn't start, & I had to get to work. Mike was wonderful. He took care of my car, helped me get to Enterprise to rent car, & made it to work, late, but I got there! THANKS MIKE!!!
PJ Klm
Jul 30, 2019
5
Very good and quick service thanks
Debbie Martinez
Jul 30, 2019
5
Everything went excellent from the time I drove in to the time i drove out
Paul J Candelaria Sr.
Jul 19, 2019
1
Why does bringing in a car for normal maintenance have to be so painful? 3hrs and counting🤬. These are the days I miss my Infiniti!
Julia Garza Vandiver
Jul 11, 2019
1
Ridiculous fees for work not performed on a car that had just been received by the dealership which helped to push the price up. Nice people. Bad business.
Yvette Hollis
Jul 9, 2019
5
My Highlander was there for a major job. Thanks to Russ Kloskin and Dale, it was a very good experience. Everything went smoothly. I was kept informed all the way. Russ even gave me some discounts on all the work done which I appreciated. These little perks is why I bring my car there.
Elizabeth Schuman
Jul 9, 2019
5
Had a great salesman when I leased it and a great service advisor also
Dorothy Wolfram
Jun 30, 2019
5
I am very pleased with my experience at Autonation and the service manager Omar Garcia. He knew exactly what I needed and took care of it in an expeditious way. I did have an appointment but it was a Saturday morning and there was a lot of people; yet my service was fast and timely and they even had time to wash my truck!!!
Eduardo Sica
Jun 24, 2019
5
They have an excellent customer service Jesus castellanos provide an excellent service
Yolanda Velazquez
Jun 19, 2019
5
Job well done every time.
Eva Rowland Meighan
Jun 14, 2019
5
I really enjoy coming here. They have done a fantastic job. The first time was a recall. They came to my job picked up my car & had it back before I got off work. This time they did the same on picking up my car they came & got me & took me to the dealership. They took care of my issues & im soo great full for the courtesy & for Russ who has taken care of me both times.
Penny Bowden
Jun 10, 2019
5
Omar was awesome! I had scheduled my appointment online and it was not on the schedule at AutoNation. Omar was quick to take care of it, and he made my experience a pleasant one. My only complaint is that I called the service department all morning and left messages to receive a call back to confirm my appointment and I could not reach anyone and never received a call back. That is frustrating and not good customer service.
Angela Baldree Shingleton
Jun 7, 2019
5
They were very helpful, very quick and very nice. We bought our Toyota from Auto Nation and are very happy with them.
Mary Martinez
Jun 5, 2019
5
Atmosphere was perfect. Sales team was very knowledgeable. Everyone was courtesy and friendly.
Debbie M. Nelson
Jun 2, 2019
5
I brought my wife’s truck in knowing that it needed maintenance. Russ guided me through the process, gave me a loaner so that I didn’t have to wait while the work was done and took care of us at a good price. I appreciate his professionalism and wisdom as he explained to me what was needed and why it was needed. My family will always come to Autonation Toyota for our vehicles needs Update Once again, the staff at Autonation Toyota has outdone itself. I am an OTR truck driver and my wife is often faced with the responsibility of taking our cars in for service. When calling our long time advisor, Russ Kloskin (now the manager) about an appointment she explained to him that we have a child with a challenged immune system. He offered to pick our car up from our home, service it, have it disinfected (free of charge) and return it to us. This type of above and beyond care is why we continue to patronage this location. Thank you Autonation Toyota!
Trevor Lewis
May 19, 2019
5
Great experience with Russ
Mohamad Diab
May 16, 2019
1
If I could give zero stars I would. I am from out of town and had to get my first service done here on my new car, BIG MISTAKE! Emergency money was taken from my console on 05/09...... I contacted Anthony, the service manager that day to let him know what had happened. He assured me this NEVER happens and that he would get to the bottom of it and call me back the next day.... I called back yesterday (05/14) to get an update and had to leave a message for Anthony. I still have yet to hear anything from him. Here we are a week out and I tried to get in contact with the GM today, but again.. have to leave a message and he will call me right back.... BUT NO WORD!!! I have never in my life had such an awful experience with a dealership. DO NOT TRUST ANYONE HERE... terrible customer service. Toyota is being contacted about this situation to make them aware of the issue, I hope this never happens to anyone else! Do not take your car to get serviced here!
Caitlyn King
May 15, 2019
5
I recently purchased a Camry from AutoNaiton Toyota and had a fantastic experience! LEVI DIAZ and JEFFERY SALAZAR went out of their way to accommodate me throughout the sales process. Both salesmen were very professional and patient as I pondered what vehicle I wanted to purchase. If you want to purchase a Toyota, go to AutoNation Toyota and ask for either LEVI or JEFFERY - they are both fantastic! Not pushy and VERY RESPECTFUL! I am a repeat AutoNation Toyota customer and will definitely be going back in the future! A shout out also goes to their GM, MIKE, he too went out of his way to check to make sure I was being taken care of! THANKS GUYS for tolerating me and making car buying a pleasant experience!
Jamie Brast Burt
May 14, 2019
4
Good. Except the guy that helped me was asleep when they got finished with my car!
Sylvia Jaso
May 13, 2019
5
very friendly and clean place
Marcela Hernandez
May 8, 2019
5
I made a appointment for regular scheduled service and was very pleased with my visit
Tundraowner
May 7, 2019
5
I am always very satisfied with each of my maintenance/service visits. Every Service Advisor with whom I have worked has been very knowledgeable and easy to work with. My Service Advisor on my last visit was Robert Pavlas. He was outstanding and answered all of my questions. I will always use Auto Nation got maintenance/service/purchasing needs.
Sandra Smith
May 6, 2019
5
Bought my 19 Tacoma from Jeremy and Barbar. Awesome staff and very profesional. Definitely going back
Joel Reyes
May 3, 2019
5
Very satisfied with Auto Nation. Russel and Edna were so knowledgeable and two of nicest people we met.
Emily Perez-Giron
Apr 30, 2019
5
Amazing staff Odalys was very helpful great experience here
Jessica Castillo
Apr 29, 2019
1
I brought my 2006 Avalon to AutoNation Toyota for an alignment. I came later and pick my car up with the steering wheel crooked . AutoNation Toyota service advisor said my tires was bad and cause my steering wheel crooked / off to the left while driving, I argued and spoke to their technician to align the car the second time. So then I came back the next morning, my Avalon steering wheel still off to the left while driving. I immediately came back and the service advisor said there is nothing that he can do for me, service technician don't know t why they can't align my car right. So, I left the dealership up set and brought my car to NTB, National Tires and Battery, they align my Avalon right, it drove right, steering wheel straight and drive with no pull. I came back to AutoNation Toyota Gulf Freeway and ask for a refund. I want to speak to the service advisor but he would not talk to me, instead, he ask the service manager to talk to me. I argue with the service manager, ( noted : he was very rude ). No luck ... no refund even though they didn't do the job right and NTB did it. Final statement ... if you want horrible service experience, your car not fix right and still charging you money, you got recommended with unnecessary services, then this is the place for you. Otherwise, other shop will give way better service experience.
Dung Pham
Apr 28, 2019
5
Excellent service.Representative was courteous,knowledgeable and kind.Service completed in a short period of time.
Olive Burnley
Apr 18, 2019
3
My service rep was very courteous and kept me informed on the whole process which I appreciated. However the problem with Entune was not fully fixed. So in a nutshell, very happy with my Rep not so happy with the outcome. Toyota's hotline and also the dealership didn't know about the mandatory update that was appearing on my Entune.
Tyler41
Apr 18, 2019
5
I always enjoy taking my car in to the dealership because if is never a long wait and the Service Advisors are the best. My Service Advisor I had for my latest service appointment was Felipe and he was Superb!!!! The department was running a bit behind and Felipe kept me updated on what was going on and why it was taking a little longer than usual. He made me feel like I was his only customer at that time and took extremely good care of me. I will be asking for him personally next time I take my care in for service. Kudos!!
betsygirl
Apr 11, 2019
5
Took my Sienna in for a recall and services was very efficient. Ani was helpful and I enjoyed meeting her.
Peggy Kingsbury
Apr 2, 2019
5
Always helpful and efficient! Thank you for fixing my car so quickly.
Carla Dawson Nettles
Mar 29, 2019
5
Always helpful and fast. Thank you for fitting me in.
Carnet1234
Mar 29, 2019
5
David Garcia was attentive of everything I wanted in my Rav4. Very helpful I would recommend him to my family and friends.
Nancy Vega
Mar 22, 2019
5
This is the best place to buy a Toyota in the greater Houston area, by far
Art Smart
Mar 15, 2019
1
I arrived on time, and the "advisror" won't check me in. I waited in the waiting area for 50 minutes then she came to me and lectured me on "How I should be standing next to her desk and wait for her"... Took me 3 hours to get just a oil change done, and yes, I arrived on time and have made an appointment! Very disappointed.
Zhe Zhang
Mar 14, 2019
1
Poor customer service AFTER you make a purchase.
Sandy Pritz Dahse
Mar 14, 2019
5
He always helps my family and I out and makes sure our experience is a great one
MakelyS
Mar 7, 2019
5
Shakeel Firdous, with AutoNation Toyota Gulf Freeway made our dreams come true. First, He took the time to find out who we are and what we wanted and why. Second, working with other members of the AutoNation Toyota Gulf Freeway team, he found the absolute perfect car for us at the price we could afford. I strongly believe that if anyone wants a new or used car that Shakeel Firdous with AutoNation Toyota Gulf Freeway can and will make their dreams come true! Ronald and Sandra Stagno
Joyce Beck
Mar 6, 2019
5
Super nice, efficient and professional.
Vickie Rickman
Mar 1, 2019
5
everyone is nice & all that. But why does it take so long to have your car serviced?
Beatrice Dubec
Feb 23, 2019
5
After a long search of 2019 Toyota Tacoma Sport we finally arrive at the right place with friendly salesman NOE thanks for take your time and ( sent to us pictures of the truck before we went to the dealer ) also had the truck ready in the front ready to be driven that was awesome plus knowledge of the vehicle thanks NOE and George GM .
Domingo Cardozo
Feb 18, 2019
1
Good evening Let me just start by saying that auto-nation Toyota on the Gulf freeway has the worst customer service in the service department that we have ever experienced. We went in for a simple oil change and we were going to leave our sienna van there and pick it up later when the work was completed. We were met by one of the porters that moves the cars and he asked my wife if we knew a little English. My wife and i have never been so humiliated before in our life. The nerve of him to ask us if we knew a little English. Next we were told that Randall was going to help us but he never came out. We went in to talk to another service person and she did nothing to help us. We went in to talk to Randell and he told us he was eating and we needed to wait. We asked another service person to call for a manager and he told me i needed to wait, i asked him again and he picked up the phone and acted like he was on the phone and told me so. “Can’t you see im on the phone” were his exact words. No one wanted to help us which made us feel humiliated and discriminated against. They have a job and get paid because of the customers that go there. I will never go there again or i will never buy a vehicle from there. Sent from my iPhone
Armando Moreno
Feb 12, 2019
1
I came into the dealership today on my lunch break to test drive a new Tacoma. I was greeted by a salesman at the door. I told him I wanted to test drive a specific model to see how I like it. He asked if I was ready to buy today, and when i said not until Saturday he wouldn't even show me a truck. He wanted me to come back when I was ready to buy. I told him I wanted to just test drive truck and come back Saturday to finalize the deal with my wife, he then told me Saturday is too busy for a test drive also. When I pushed more for a test drive today he said the Tacomas were on the other side of the building and since it had started to lightly sprinkle he would need me to drive him over to the Tacoma's in my own car, and he wanted me to go get my car from the parking area and pull it to the front so he could get in, and not have to walk out to it! I just purchased a new Toyota from Autonation last year and had a much better experience. This guy was not interested in selling vehicles, and has no business dealing with customers. I didn't catch his name, and he didnt even offer a card, but he was a middle aged guy, bald head with gray facial hair.
Michael Collins
Feb 7, 2019
4
Overall it’s ok waited longer than I wanted to. The guy who took me to my car promised to text me information about a clear bra for the front of my Rav 4 he never texted me and my car had smudge marks on it when they brought it to me.. Also waited a long time when I got there for someone to come and get my car the guy who was suppose to come help me never came he was very like not interested or too lay back did not seem to care never made eye contact with me told me he was going to lunch he was not in the moment
jojored123
Feb 1, 2019
5
I have had to take my Corolla in a few times lately as it is 15 yrs and parts are getting old. Russ Kloskin could not have been more helpful . He let me use a loaner car for several days while waiting on parts . It is now running just fine. I plan to drive it several more years. So I will be back at Autonation in the future
Carolyn Hoover Stratton
Jan 31, 2019
5
While traveling I had an issue with my truck that I wanted checked out before I traveled home. I came in without an appointment and was still out the same day. Thank you, Robert and the rest of the service team!
DianeB.
Jan 31, 2019
5
Should have checked no I have been here an hour getting angry now just needed an oil change should have gone to jiffy lube...😡😡
Josephine Victorian
Jan 22, 2019
4
The experience at Autonation Houston, Gulf Frwy was easy. I dropped my car off for 4 recalls but only 3 were done. Parts ordered for airbag recall and I'm waiting for Jose to call and schedule the appointment.
Necer07327
Jan 18, 2019
1
Not too happy. Was pressured into buying a truck I did not want. Stopped by the dealership to look at the used vehicles. Ended up buying what I thought was an economical vehicle. After adding it the my insurance my premium skyrocketed. Took advantage of the dealerships 5 day return policy after learning of the high insurance premium. Salesman kept pressuring and pressuring me to buy a vehicle. Now I have a large payment that I cannot afford. Very upset with the pressure put on my that ended up causing me to make a huge mistake. Never will I recommend this dealership to any of my family and friends. Even added extras like car care which I told them i did not want. Only wanted GAP insurance. But finance guy lied to me and added the car care with gap causing an even larger payment. Very unhappy with my experience.
UnhappyCust
Jan 17, 2019
5
We were a returning customer of abids. He is very professional and does not act like the typical car salesman. I highly recommend giving him your business, you will not be disappointed.
David Moore
Jan 17, 2019
5
great service and love my new Tacoma @Tacoma
Ramon T Juarez
Jan 16, 2019
5
Quick and very easy to deal with
AutoNation
Jan 15, 2019
5
I went in for a state inspection and was out in less than an hour. Russ was a great guy and very helpful.
Freddie Padilla
Jan 10, 2019
1
For starters get people who can be held accountable for there actions and attitude. Paid 50 grand cash for a Tacoma and was treated like a second rate citizen after the purchase. It was an act of Congress getting my plates and tag. The title was what gave me a sour taste in my mouth. They put the wrong address and I had to drive all the way to Houston to get another copy. It cost me money and time out of my day.
Ej Christian
Jan 10, 2019
5
By far the easiest and quickest car purchase I have ever experienced. Excellent service and staff.
Bruce Dolezal
Dec 31, 2018
5
I purchased a 2019 Toyota Tundra in November , satisfied from the dealership and on top 100 percent satisfied from the salesperson “MJ” (Muhammad Jawed), for providing the service and guidance
Noman Fazal
Dec 18, 2018
1
Purchased a vehicle in September and they said they would provide me a manual and spare tire. Now my salesman has left and the manager will not stand behind the agreement. I love Toyota- but would buy elsewhere.
Jim Don Smith
Dec 11, 2018
1
The sales staff and finance managers are great and loyal(shout out to Isaiah, Adan). I couldn’t appreciate them more. Upper Management on the other hand is absolute garbage. I had one of the managers (I believe his name was Mike if I’m not mistaken. He had gray hair and a beard.) completely chew me out because I was no longer interested in a car. As a manager myself, and someone that watches over sales on a regular basis, I’ve never seen such disprespect reflected on a customer, and someone resort to a last minute sales tactic so desperately. Do not go to this location. It is clear upper management has no other intention than to suck the money from the working class.
Rajiv Radia
Dec 7, 2018
5
Mike Smith & Judith were great sales people! Mike went over every detail of the paperwork and stayed late to help us with our new gadgets in our car! Highly recommend!
Patricia Trevino
Dec 7, 2018
5
Clarence Hill was top notch! Entire process was great! Orlando Perez was also--very easy to work with!
Eddie Clayworth
Dec 4, 2018
1
Purchased my vehicle here and have all of my service work done here. WHY DOES IT TAKE OVER 3 HOURS FOR AN OIL CHANGE AND INSPECTION... WITH AN APPOINTMENT... ON A WEDNESDAY???????
Tiersa Williams
Nov 28, 2018
5
The salesman was Jeremy he was outstanding in what he does. Jeremy did exactly what he said. There was no run around which I love . The best experience I had.
DonnaMM
Nov 26, 2018
5
SU BUEN SERVICIO SU AMABILIDAD BILINGÜE (AYUDA) BUENA MARCA (NIPPONA)
Jose Andres Mawatari
Nov 14, 2018
5
Mike Smith did an absolutely fantastic job for me. I'm absolutely loving my 2018 Toyota Prius Prime Advanced. I just got 97.4 mpg on my latest tank of gas. Beautiful car with lots of amenities. This dealership goes above and beyond to find you exactly what you're looking for.
Art Smart
Nov 10, 2018
1
If you're OK with paying just under MSRP, then the dealership is fine. I asked for what was the best price quote they could give on the vehicle I was interested in and it was offered at 3.05% off of MSRP, that was in their opinion of a good dealer discount. Business must be good, to good for my pocket book, still looking...
Greg Reed
Nov 9, 2018
5
I went in with no appointment. The wait was over an hour but I didn't mind. Customer service was great. I was kept informed of status of car. All issues were taken care of and I will return for all maintenance to be done on my car. I'm a very satisfied customer.
Cristina Oliveros
Nov 7, 2018
5
I visited this location for a parts recall. I originally spoke with the 800 number on the recall postcard who set everything up. Upon arrival it didn’t seem like any of that information made it in to the right hands at this location regarding appointment time etc. I was very impressed at how quickly they rectified the situation, got me into a loaner vehicle and still had the repairs completed on the car in 1/2 a day. I also very much appreciated that my car was washed and sparkling when I came to pick it up. Thank you to service advisor Arnold and team for putting things very quickly right.
Thankful
Oct 26, 2018
1
First I want to say that service department is amazing. Any time I’ve brought any of my Toyota’s in it was a super fast and pleasant experience. I was disappointed with Sales. I’ve worked in BDC for a Cadillac dealership, so I did my best to be an easy customer. I came in ready to buy a new car, just deciding between trims. The dealership’s system was down, supposedly. I was having to pull up all the vehicle information on my cell phone. It was an uncomfortable experience, so I left. BDC called me later that afternoon to “confirm my appointment”. I mentioned I was confused why she was calling to confirm an appointment that was at 10am, she informed me the system was down.... 10/10 would recommend AutoNation Service Department. Sales needs some direction. Still continuing the search for my new Corolla!
Brianna Amann
Oct 12, 2018
5
Best service in the world, Emily was the greatest person and she was very helpful and very professional. Her attitude was the bom. Thank you for a great day!
Sharon R Branch
Oct 9, 2018
5
The service representative is very well informed. Felipe explained the things that my car nodded for the Toyota recall, and told me that he could have the work done the next day. I also asked to have my car tinted at the same time. I am very pleased with the service performed and the courtesy of the employees.
Betty Lopez
Oct 5, 2018
5
My car had a recall item, I took it to Autonation Toyota. I made an appointment, while there. I also asked Felipe Toyota service representative to install tinting on my car. He made an appointment for the next day. My car was ready before the time that Felipe promised to have the car ready. I am very happy with the service performed and the courtesy of the Toyota personel.
Prius 2018
Oct 5, 2018
5
Roger at AutoNation was awesome! He was patient with my Mom that is 73 yrs old. He was never pushy & very kind. We completed the trade information on line. AutoNation held their word on the trade amount. My Mom bought a 2018 Camry & is very happy! I recommend Roger & AutoNation.
Tami King
Oct 2, 2018
1
Actually check and fix the cars you sell. You don't sell cars "as is", so when you find an error, you should make the effort to fix it without giving the buyer a negative response.
Klem Remy
Sep 20, 2018
1
I went to AutoNation on Saturday for an Oil Change and a tire rotation. I arrived at 1:30 did not leave until 4:45. It happens every time I go in, I have to wait 3-4 hours for my oil changes and the people always try to get me to think that something is wrong with my car when it is not. The prices are also crazy. I am not planning on taking my car back and I do not plan on recommending to anyone again.
Maribel Villarreal
Sep 17, 2018
5
They so good customers service , we first time be there ! I get Danny service for me he so kindly , anyway Like it and highly recommend at all ! Thanks
Haivi Saolac
Sep 13, 2018
1
Will I drive the car home tonight? Yes (No, the car wasn't there, and the dealership where it was located hadn't even been contacted) Will you have the car to me before 5? Definitely (They couldn't even pick up the phone and call the other dealer - this was Tuesday, I got it on Thursday) Who is going to bring it to me tomorrow? I'll deliver it myself. (That guy was off that day, there was no way it was going to be delivered. Basically, don't buy a car from them if it's not right there where you can see it. That was my mistake. They will say anything to get you to come in and give them money. Terrible experience. Will never go back. Save yourself time, money, and frustration.
Mike Fortner
Sep 9, 2018
1
When I traded in my former lease one month early, it cost me $1200 and was only supposed to be $400... they presented the deal on their worksheet to me but when I got to finance the paper work was totally different. Service department has always been great however, when I took my vehicle in on Saturday the trainee told me that I would be charged for my oil change. I told him that was incorrect because I was within the 2 years of the maintenance agreement that I purchased and also 3,000 miles below the mileage. He said he would check on it. Upon going back to pick up my car, he still said I would need to pay. When I got to the cashier, I told her that I didn’t feel that I should have to pay the additional $70 and she directed me to the manager. I explained to him what I had told the tech and he said I was absolutely correct. If I had not questioned the issue, they would have collected that $70... I have bought many cars at this dealership and have sent many people there before, but I have traded there for the last time because of the dishonest business practices I have been shown.
Desiree Velazquez Dillard
Sep 3, 2018
1
Very poorly managed organization, went in for Recall on Air Bag, service person told me to have a seat in waiting area while they checked for parts. He said if in inventory they would fix the malfunction approximately three hours, I said I would wait. After two hours of waiting the service call for me to tell me they didn't have the part and my car had been setting in the parking lot all that time, ha said he was sorry. Didn't tell me what the next steps would be to get the critical recall fixed. So I left, I can't believe they can stay in business with the currently managed organization. I'm in the market for a new SUV for my wife but it won't be with any Auto Nations facilities. Disgraceful!
Johnnie
Aug 29, 2018
5
The people in the dealer are friendly and honest.
C @ Houston
Aug 24, 2018
1
What a total nightmare I've had with this place. Needless to say, I will not be returning. It all started a few months ago when I took my truck in for it's 10K mile service. I waited 4+ hours for the service to be completed for a basic PM. For my trouble, I was given a free 'Showroom' Detail for my next visit. Fast forward to yesterday, when I took my truck in to have the alignment checked. The alignment trouble started happening right after I got my truck back from the previous PM. Keep in mind my truck has less than 10K miles on it. The service department told me the alignment problem was not related to the previous PM they conducted. I contended that the alignment problem was a direct result of the PM as it started happening right after I got my truck back. Auto Nations response...tough luck. I was charged $175 to fix something I, the customer, believed was their responsibility. To top it all off, I used my free 'Showroom' detail on this visit too. What a joke. If the finished product of a 'Showroom' detail is what I got, then I'm embarrassed for them and the vehicles on their showroom. I spent an extra 2 hours and had to go to a self service car wash to finish their job. I'd challenge everyone out there to think long and hard about putting your trust and your vehicle in their hands.
Robert W
Aug 14, 2018
5
Kenneth in sales made my 2nd vehicle purchase from Autonation an enjoyable experiance. I highly recommend him, and all the sales staff. The service department is also the best I have ever been to, and one of my main reasons for returning to this location.
Brian Duffy
Aug 7, 2018
5
Service is fast, friendly, and professional! Always happy with the service and employees.
Chelsea
Jul 27, 2018
5
satisfied with the experience
MAlejos
Jul 23, 2018
5
Great service I had the best experience ever! �
Alma Laura Valencia
Jul 17, 2018
5
Salesman Abdul Aziz was outstanding. Very thorough and professional with no pressure. Taha was our finance person and he was outstanding as well.
Maria Travis
Jul 10, 2018
5
I WOULD RECOMMEND YOU ASK FOR KIM AS YOUR SALES ASSOCIATE. SHE WORKED HARD TO ANSWER QUESTIONS YOU MIGHT HAVE IN THE COST AND PURCHASE ARENA. KIM WILL STRIVE TO HELP YOU IN SELECTION AND SATISFACTION
Gary Waits
Jul 5, 2018
5
Friendly staff! Nice waiting room area with 2 large flatscreen aTVs and wifi
Alicia Marie
Jun 30, 2018
5
Went to AutoNation Tuesday 6/26/18 to look for a good used Car. This place was so helpful & thoughtful! The Salesman Jeffrey really worked with me to get me a good car. He didn't give up on me & I really appreciate that. I was able to drive home with a high quality used Nissan Murano. Really love this car! AutoNation was very helpful & courteous. They made my year! I'd highly recommend AutoNation for anyone who needs a Car. See Jeffrey S.
Gilma Aguirre
Jun 28, 2018
5
My salesman Abdul Aziz was great! I called to make sure the truck was still on the lot before I came. The price on the window was what I paid, they did not change the price like most dealerships due when they find out how much you own on your trade!! My only problem was the original finance manager was backed up and I waited 2 hrs until I finally walked into Tasha Yusuf’s office to complain and I was in and out in 30 minutes. I was told the policy was that whomever you start out with in finance is who u finish with. I do understand that, but customer service should be first and foremost and I don’t feel that was what happened in my case. I think Autonation needs to rethink that policy. Nobody wants to waste their time waiting at the dealership. I also asked if Electronic Documents were available and was told they were not. I would definitely buy from my salesman again.
Suzanne Gonzalez
Jun 26, 2018
5
We recently purchased a Toyota Highlander Limited from Autonation. They delivered it to our home on the far north side of Houston. It had four new tires, new front brakes, touched up some small areas needing paint, and detailed the car before delivery, as promised when we signed the contract. We have driven it only 100 miles without any problems - couldn’t be more satisfied.
Larry Hooker
Jun 16, 2018
5
I went in to Auto Nation for my 20 17 Camry 10,000 mile service. They were excellent and even washed my car before bringing it to me. Thanks Auto Nation you are the best. Sandra Williams
Sandy Williams
Jun 15, 2018
5
All went great, technician took the time find and fix a strange sliding sound that was actually coming from my side rails
DMack55
Mar 30, 2018
5
Went to get a car but left with dream car. The sales rep Jhoanna took care of me. The only thing is the guy who handled the interest rate need to learn a bit on customer relations. Other than that one person everyone was awesome!
blessysa82
Jul 6, 2017
5
Thomas Adil – was there when we need him. I want to thank him for going beyond giving us good customer service. Great job
perezhouse
Jun 26, 2017
5
This was my 17th vehicle purchase in my lifetime. I'm accustomed to sending the sales person back and forth to the floor managers, like it's some kind of 'dance' to get the numbers right. Juan come right out to the table once we picked a vehicle and shows us how he can take an extra $2600 off of the already good USAA car buying service savings of close to $3000. By all of my calculations and research, there were no further discounts available. Usually this would have taken at least 4 more trips for Juan and the sales managers. Nope. Quick and to the point. They want to earn your business. Also, our trade was a good value here as well. This was the most relaxed car buying experience I've ever had. Again, this was car purchase number 17 for me. It was so good I came back 3 days later and bought car number 18. Go see Juan Martinez! Veteran, humble, approachable, and honest.
AFdude412
May 20, 2017
5
Great customer service Chris always makes sure I'm aware of issues and what I'll need to take care of on my next visit
Cheeto76
May 9, 2017
5
I was interested in the Toyota automobiles and really did not know what I was to expect to see and physically look at the Auto Nation - Gulf Freeway South at Almeda Genoa. So, I phone called and spoke to Ivonne Herebia, Sales Assistant. She guided me on the web site and to see what was my interest which type of car and trim level. I settled on the Toyota Corolla SE and read over the options on the car. From there she explained everything about the process and encouraged me to go to the Auto Nation Dealership and see the car. Later that day, Renier "Rey" Yero, Sales Manager called me and we discussed about the car and online quote price. He made the process very easy and understandable. I arrived at the dealership and looked at the car in detail. We then made an agreeable purchase price on the car that was very much to my satisfaction and ery happy with the deal. Appreciative of the staff there that helped me after the sale to drive out the car after approval by Auto Nation.
a_kmckay
Mar 15, 2017
5
The sales person was very help full, calm and knowledgeable. He mad my expereience so smooth and easy. Thanks
dbelay2002
Jan 11, 2017
5
We have purchased 3 vehicles from here from our family salesman Vincent Nguyen. He makes sure were comfortable with the car, payments and answers all questions before going to finance. He's the best!!!!!
Isokewill
Jul 23, 2016
5
The service service dept is great at Auto Nation! I went in to have some recall work done after making an appt for 8:30 am that day. Julie, my service rep, greeted me with a smile. She went over the service I requested, took my keys, and they got to work on my vehicle. Julie told me it would take around 2 and a half hours for the work to be completed. I asked for a wi-if code so that I could do some work remotely while I waited and had a cup of complimentary cafe latte. Within 2 hours, Julie had come back for me to tell me they had completed the work and it was time for me to be on my way! Yah!
PKHawks
Jul 1, 2016
5
Overall satisfied with the service. The service rep was very respectful and explained what the service entailed.
Francis73
Jun 29, 2016
4
Good experience. This was just covered maintenance, but gives me confidence to use this dealership for other items as needed.
excougar9
Jun 25, 2016
5
I have been to Auto Nation several times for service online my 2013 Camry. I have always received excellent service from the Auto Nation service department.
ednamattox
Jun 25, 2016
5
They are the best. I have been coming here for more than 5 years.Every service was done right, with no pressure to sell any extras, on time, with a smile. I recommend them to my friends because that is a reliable service, you know you are getting a good and honest service every time.
Sammyjr
Jun 21, 2016
4
Two things.... In a multi million dollar corporation, it's odd to me why the Sales Manager did not allow me to buy the truck at my offer. There was a counter offer down to $500.00 on a $60,000.00 purchase. Why the dealership has to have the ultimate victory on such a miniscule amount in the overall scheme of things was quite baffling to me. I would think that a Customer that closes the gap to that small amount would be allowed to walk away saying, "I got the vehicle for the amount that I proposed" rather than walking away paying a touch more. I've never bought a vehicle in which my final offer wasn't accepted. Wouldn't the first scenario be a much better sales tool for referrals than the latter? In addition, the dealership said they would sell me the truck for a price $60,500.00. When I closed on the truck the sale price said $60,699.00 or $60,799.00 (paperwork not in front of me). This is due to the dealership charging me for an upgrade on the truck after the commitment was made. This was a surprise as I agreed on $60.5K for the entire package.
d357395150
Jun 19, 2016
5
I came in for a mysterious (even for a Prius) brake problem and Rand dug up a warranty recall, organized a service for me and eventually (we had to wait until the part arrived) we had it fixed. It's admirable that Toyota honors warranties/recalls and the quality of service that I have received from Rand at Autonation Toyota Gulf Fwy was superb, extending beyond the service itself (we've spoken about other issues discovered during original service); just great overall, highly recommend this place. Thank you!
VasPrius
Jun 3, 2016
5
excellent service good communication. I was given a quote for the trade in on line. I was given a straight price as well. Went to the dealership and gave them my trade in and picked up the new vehicle completely ready to drive out
houlila
May 31, 2016
4
The facility is conveniently located to my work. The service rep Christopher Briere was very professional and knowledge to the recall notice for my vehicle. The service time was what they promised the vehicle would be ready and my in and out was exceptionally fast.
arnie72
May 28, 2016
5
Jose was very friendly, helpful and sweet. He answered all my questions.
Sguzman62
May 25, 2016
5
Had my Sienna looked at and all tires were in bad shape plus my alignment was off. Thank you Mr Henderson for making sure me and my children are now riding in a safe vehicle. Best Toyota service I've ever had!
1upon808
May 24, 2016
5
This sales man really treated you respect and dignity . He did not push us into buying anything he let us take our time on deciding . He knew we were Muslim and even provided place for us to pray when it was time for our prayer . He even make sure that our car was well cleaned before we left
Amshaad
May 3, 2016
5
Sales associate Lexus Lang clearly explain all the options of the vehicle I purchased. She was very cooperative to do the demo for the vehicle. I really appreciate her patience. She was very helpful to choose the right vehicle for me. Sales manager Richard Smith was very cooperative and more patient when I negotiated the price and price was competitive.
George0159
Apr 26, 2016
5
Good work, great people, nice environment and nice timing
Sunilali
Apr 22, 2016
5
Adan Rios was so much help with my car purchase! I explained my situation and he worked very hard to get me in a vehicle as well with meeting my needs.. great job! thank you so much!
Elite_amtz
Apr 13, 2016
5
Everything was well ! The sales person was amazing he has a good knowledge , I appreciate his help to find my car , I just want to say thanks !
Juandlg2768
Mar 30, 2016
5
Sergio was incredibly kind, patient and frank answering all our questions (that were really a lot), even the tough ones... While we had several options in mind, the diligence of Mr. Sanchez was decisive... Unfortunately Mr. Sanchez was not available at the end, when we decided to go with him, and he used another person to complete the paperwork... This person hasn't the quality of honesty of Mr. Sanchez and there were a couple of issues that he "confused" and affirmed it was our misunderstanding; my wife and I felt disappointed, as we both asked him several times to make sure that what he was telling us was definitely true, but at the end he simply let us with a bitter taste sensation... Even though, we feel confident that we'll have a good experience with Autonation Toyota through the support of Mr. Sanchez...
Lily_Jose
Mar 21, 2016
5
I just bought my gently used, impeccably maintained Toyota from this dealership and it's the only place I plan to buy from in the future. This was the first time I've ever bought a used vehicle and come out with such peace of mind and feeling great about my purchase. Despite being years old, my car's interior looks brand new and the exterior almost so. Doug, Cesar, and Vince worked seamlessly as a team to get us into our car on the same day. Doug was great about answering my questions in the way I needed, by email rather than phone. The paperwork was meticulously prepared and transparent. And, I might add, being a used-car buyer, my son and I were treated like just as high of a priority as if we were purchasing a higher-end new vehicle -- how refreshing! All that and a full tank of gas, too, and free oil changes for the life of the vehicle. Save yourself a lot of hassle and visit AutoNation Toyota Scion. (Wish I'd gone there first.) It was a totally positive experience in purchasing a car!
em_gee_
Jan 17, 2016
5
I got an awesome price and great sales staff patiently walked me through the sale with no pressure. This is a great place to shop for a new car.
ikarow
Aug 25, 2015
5
This was the best car buying experience ever! Laszlo and Vince went completely out of their way to make sure I was taken care of. They helped me with the sale with prior to coming in, went out of the way to pick me up from home. Everyone was just so accommodating and left the dealership with a car I wanted in the price range I wanted and I am just 100% satisfied with my experience. If you need a car..go see Laszlo!
Camie2105
Aug 25, 2015
5
My car has been serviced by Champion Toyota on the Gulf Frwy for the last 3 years. They have always been prompt, courteous, and knowledgeable. They answer my questions and keep me informed of any service needs. I am also made aware of any expenses that may occur well in advance. This is car care at its best. Thank you, Champion Toyota.
AllenderCoaler
Aug 24, 2015
5
I appreciate customer service, and professionalism. My purchase was made easy and took place quickly. The staff kept me updated on the sales process and what was taking place, communication was awesome!
Disneyworld4us
May 31, 2015
5
Kevin helped me and was very professional.
lasseter
Feb 7, 2015
5
I had a great buying experience with Scott and Brad. All questions were answered professionally and quickly. I was impressed. Go and buy.
Lasseter
Feb 7, 2015
5
Abid Bhatti and David Martinez made this experience a great one. We went to multiple dealerships and found no one willing to work with us. At AutoNation Toyota they were accommodating and honest. We know exactly where we will refer all our friends and where we will buy all our future Toyota's!!!! A big thank you to both Abid and David....
Jgcd7129
Feb 6, 2015
5
These guys are awesome to deal with and made my new car buying experience awesome. I will return and buy my next car here.
marcus54
Feb 3, 2015
5
Great buying experience! They gave me the sale price I wanted, the trade in I wanted, & although I came in with my own bank financing, they were able to get me better terms with a different lender. The car is a 6 speed manual & I hadn't driven one for 30 years. The salesman gave me driving lessons for over an hour until we were both comfortable that I could drive home. I couldn't be happier with the entire experience & my salesman, Laszlo!
blondiedj
Dec 10, 2014