Wow. Worst experience ever. Ordered online. 1 week later no response. 5-6 phone calls, internet messages. No response. Couldnt even cancel my order since I could never get a call back from their internet order division. Complete waste of time. I wish I never heard of this place.

Very quick process, and the two gentlemen that helped me made my experience smooth with no problems.

Service Advisor Hector was great! Honest, friendly, fair, and accurate. Really like that the technician shared a video of what fluids i need to replace, showing the issue. Did not try to get me to do things that are not required or don't need. Great communication throughout

My first visit to Autonation Toyota. Pablo Loredo. my service advisor was very courteous, attentive and knowledgeable. He assured me the service would be fast and performed well and it was. I have been a faithful customer of Fred Haas Toyota World but now because of Pablo Loredo, I will use Autonation for servicing my Tacoma

Service is improved, staff are respectful and my waiting time was shorter. Got free car wash too! Keep up the great customer care Toyota!

Experience overall was a good one, Francisco was very informative and helpful throughout the process while respecting our wishes without being pushy. Would definitely go back again for our next vehicle!

Super helpful and friendly as well. Had no problem and if did they will solve it

Fast and friendly with the service. Helped understand all problems.

Thomas, the assistant manager at the service department was courteous and helpful. Great customer service set up with text messages and convenient.

Great service when getting a diagnostic but having a hard time getting a copy of the diagnostic report. Have reached out 4 different ways and still no email with my report. Hopefully will get resolved soon and I can make an update

I was told on the phone that is $150 to get my car details. This is also the first time i asked for this service. After i drop off my car, i was told that i must pay $179 instead. I am kind of angry about that but i want my car to get details. I leave it there for a night and the next day i called people pick up the phone i asked about the status of my car. Nobody know anything, keep transfer me, I called about 15-20 time. I end up drive over there as i ask the assistant manager and manager about it. This is when i found out my car was finish. I was schedule for a shuttle to pick me up and drop off but there was non. They are very unprofessional. only pro when you ask for new service.

Abdul Aziz helped me with my recent purchase. He was awesome! He was knowledgeable and thorough throughout the entire process. I couldn’t have asked for a better experience!

Overall, I had a good experience with the salesman Pratik. He was engaging and willing to with with me on my purchase. His manager was also very helpful but couldn't really say much about finance guy since he tried multiple tricks including stating that I had sign the document accepting the deal with the quote monthly price. No, only accepted the sales price of the vehicle. I got one warranty item just to make him stop pressuring me because at that time they were only doing $798 of dealer add ons on new vehicles but times have changed and do not expect any different from other dealerships. If they were not charging about $2300 for ceramic coat on the tundra. I will probably purchase again from AutoNation Toyota on Gulf Freeway and use Pratik as my salesperson again.

Had my maintenance done the service was fast and the people were very friendly

Fast service and really liked the tech who was assigned with me. She was very nice Also the shuttle service was quick and easy.

Service manager Luis is a liar. Luis said an oil change would cost $80. I was charged $87. Luis said a wheel alignment would cost $90. I was charged $108. Luis said new filters and wiper blade would cost $99. I was charged $112. When I tried to review my invoice, Luis hustled me over to the cashier and disappeared before I could ask any questions. Also, on my last two visits, he said that my vehicle had been damaged during servicing. Once he told me that it had fallen off the lift. Then he laughed and said that he was only kidding. It wasn't funny the first time or the second.

Excellent communication had my 10k service done on my Avalon Hybrid, appointment was timely was in and out less than 1HR thank you for respecting my time Service Manager followed up double check everything was to my expectations, and it was. Thank you AutoNation Mr Alaniz May 7, 2022

Always Excellent service provided by Pablo

They are the most helpful people ever!! I needed help getting a new car to upgrade from my 2003, and Carlos Barrera helped me get a 2022 Camry LE!! He made sure I was well taken care of and had answers for all my questions! Also thank you to Taha Yusuf for helping me understand the whole process and any information I needed to know! Definitely will continue doing business with AutoNation Toyota Gulf Freeway.

Sunny Alidinas at Auto Nation Gulf Frwy in Finance is a liar and very unprofessional! Don’t agree to purchase anything without doing your own research! I’m extremely disappointed and disgusted with his non working efforts when by law and his job description he must cancel my warranties but I guess he loses money otherwise I don’t understand the delay and your messing up my return. If I was a man you would not be pulling this mess!

Profesional

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Auto Nation Toyota Gulf freeway did a great job in helping me and finding everything I needed. I had a great experience there.

Decent service and selection of cars. Wish they would answer the phone more over there.

Excellent experience.. highly recommend

I was very happy with the service they gave me. I did call another dealership and told them the problem I was having with my car horn and AC and they told me they will charge me two diagnostic fees for the two problems. But when I called AutoNation Toyota they told me that there is no diagnostic fees. So I scheduled an appointment for the next day. When I got there, they immediately checked me in and in about just 30 minutes they came and told me what the problem was. They fixed it. My service agent was Justin. He was very professional and very seemed honest. Thanks, Sipho.

I’ve been here 2 times with an appointment and each took over 2.5 hours in the service department. They need an express service for oil changes and such like other dealers in the area have. Maybe they overbook appointments?

I like it. Good service. Recommended

Excellent customer service!

Pablo is AMAZING!!! Great service, patient, & knowledgeable without being pushy. Thanks for all you do

Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com

The overall experience is good. Pratik he is really nice guy he will definitely help you to buy your car. The only thing is I thought autonation doesn't do any dealer mark up but actually they do which is $799 for window tint and some kind of mat.I have been talking with them for last 1 and half month they told me they don't do dealer mark up and when I came to get the car today they are telling me it's another $799 for dealer mark up and can't do anything about it. It was little surprising for me!!! They could have told me earlier.

Very Professional from beginning to the end. The price of the oil change was less than a lot of the other places. The wait was a little longer than expected for just an oil change. It would be nice to offer some free water and popcorn or small bag of chips because of the length of the wait.

I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend using their service department.

Best experience ever, super friendly and they help you to get your car yes or yes!

Recently attempted to file a claim with the Limited Warranty policy. The Insurer did not have my vehicle information. When I spoke to the Finance Manager he told me the Insurer did not have the information because the policy had already expired. That was not the case. Autonation simply never submitted the paperwork after my purchase. The Insurer confirmed this. Now it’s too late to file a claim to address what I suspect was faulty work at the dealership. And I have no remedy to my repair issue and to add salt to the wound, I was lied to! I don’t appreciate that.

We've been getting our oil changed there for several years and Now have are vehicle there to get the catalytic converters replaced. They, Even as a dealership, seemed to offer a cheaper price than our mechanic Did for the converters.. So far has been a good experience!

As soon as they told me no God blessed me at another dealership.

Sales man was nice. Finance man was the best I’ve dealt with. Having some mechanical issues just 4 days/ 147 miles after purchasing. Calling today. Hoping the positive experience will continue when dealing with this as well.

The young lady emily was very nice and helpful but the guy inside name i can't remember i ask if he would help me with installing the apps he said sure not a problem let me know when they finish with your car so i went back in for his help did'nt get he sent me back outside to some young mexican guy that didnt know an dang thing i was told so many times by email and phone come in anytime if u need help ar have any questions yea right

I went in to get my oil change. They were very friendly. They did the job fast. They were courteous and I will be going back to get any work I need done.

They play childish games with you, no respect for clientes! We have been talking about this for almost a month; today at 11 am you called me and sent me a invite to be here 6:30 pm, I agreed and went! But for my unpleasant surprise the car that you reserved for me as sold and the person that sent me the calendar invite is not even on-site! That was extremely disrespectful and I will make sure to publish my experience online and don’t do business with this location anymore! If the car was sold much before I arrive why don’t call me at least???? I also sent the message to main manager and I never received at least an explanation or apology

I was very disappointed in the customer service. They did not even try to work with me. I felt like the staff was being shady on what lender approved me. It was all about them in the long run. How much they could get out of me.

I’m extremely disappointed with my service today, not only did it take an extremely long time (I spent my entire day waiting for my car), but when they called me to let me know my car was ready they returned it without the hubcap on the front driver side. This is a mistake that could have been prevented, so now i had to wait even longer for them to “look for” my hubcap. According to them it must’ve fallen because they put it through the car wash (I never asked for my car to be washed in the first place), when I got home the other hubcap on the passenger side must have fallen while I was driving. I’ve been coming to this Toyota service center for OVER 5 years and never has this ever happened. My hubcaps have NEVER “fallen” off. I’m extremely upset and called to let them know what happened, they expect me to pay out of my own pocket for another hubcap, and they want me to come back and spend/waste my time for a mistake THEY made. Long story short, don’t come here. They don’t care about their customers’ time.

The first word that comes to mind is, 'efficiency.' The personnel at Auto Nation are obviously well trained in all aspects of service relations. They isolate the service needed and address it quickly. All in all, I would have to say that from front door to exit, the service at Auto Nation is top notch.

Bought my car from this place about 4 years and overtime I have come to this place for my car to get serviced and majority of those times I have sworn to never spend my money at this place. Surprisingly this was not my experience this past Saturday. From the minute I arrived to the minute I picked up my car, I was blown away how quickly they took care everything. The service rep was friendly and informative. She did not make me feel bad for saying no to anything extra but was respectively informative. I used the shuttle service for the first time and I am grateful for that. Overall based on this experience I do intend to come back for all my car needs and I will be back to upgrade my car.

Overall my experience was good.

I have to wait more than 4 months to get My Toyota 4Runner. Dealership is good place. But i picked a wrong person first. Carlos, he cheated & was telling lies about car. He doesn't have a competent to be an Agent. If your Agent did not pickup your call, i believe he not deserve to be your agent. So make sure you got the right person when you walk in to the Dealership. Later i got Mr.Steve & Mr.Sajeel who served me better. Thank you Sajeel & Steve for your dedication to get my car. Thumbs Up....

Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Great experience all around. Scheduled an appointment to drive the vehicle and was promptly met by Francisco upon my arrival. Both he and his manager weren't pushy or gimmicky and led to a positive experience. They were able to offer more than I anticipated for my trade and I walked away with a great new vehicle. I highly recommend both Francisco and AutoNation.

Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Excelente servicio y gente amable

Very nice deals for 2022 Rav4 Hybrid; Thank you so much to Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.

Excellent customer service, best deal in town, bought 3 cars from this location for the past years.

Amazing staff!!! From getting a used car to returns for service, everyone is so helpful!!!

I did not purchase my car from this location but it has been treated here. Every since I've been coming here Thomas has been my advisor and I love his patience and the fact he is not pressuring. However, don't be a waiter and go during lunch hours. I have never had a bad experience here. I am so glad that they have 2 year warranty's on their tires, which have made this the one stop shop for most of my car needs.

amazing staff!!! so helpful and nice!!

The service department is extremely fast and friendly! A huge shout out to both Thomas and Jennifer!!

I jus bought my 2022 Toyota Highlander from Auto Nation Almeda Location in HoustonTx. It was a great simple and fast experience because of service provided by the salesman MJ who in my opinion the best Car salesmen in Houston area. This is my third Car I purchased from him. Hats off to him for providing excellent hassle free car buying experience. Way to go MJ. Thanks, Anwer Wadiwala

I had a really good experience. For some reason my appointment didn't show up in the system and they were very accommodating and got me in and out in a reasonable amount of time. On the way out David went above and beyond to get me an answer on a question I had about my adaptive headlights. Customer service was great, car ran like a champ, no complaints from me

Good experience buying a new tacoma. Really professional.

Excelente atención

Great service team. Very friendly.

Terrible!!!!!!!! Salesman and I was looking for a truck, we found one posted it in autonation website and it was "available and ready to sell" and I chose that one.... the nightmare started there. I had to wait almost a week to get my truck because they was telling me "the truck was on a service" (THEY NEVER TOLD ME ANYTHING WHEN I WAS SIGNING THE CONTRACT 03/31) and to be honest, I don't know what type of service it was, because when I received my truck (yesterday 04/06) the oil it looks like black coffee, the truck was all dirty, the truck came with a 1/4 OF TANK OF DIESEL, the tires are half way done, no windshield wiper fluid at all and the windshield is cracked in the corner driver side. (The website NEVER SPECIFIED ANYTHING ABOUT THIS DETAILS) I texted the salesman and he told me, "really!!? But the truck is inspected right?" Don't worry we will change it. Smh (I think the nightmare it won't finish yet)🤦🏻‍♂️ I want to be clear on this, SALESMAN DON'T HAVE ANYTHING TO DO WITH THE LACK OF PROFESSIONALISM OF AUTONATION, WE BOTH SAW THE TRUCK "AVAILABLE AND READY" AND I PICKED IT, AUTONATION IS POSTING CARS WITH OUT TELLING THE TRUTH ABOUT THE PRODUCT. SO BE CAREFUL! ¡¡¡¡¡¡¡¡Terrible!!!!!!!! El vendedor y yo estábamos buscando una camioneta, encontramos una publicada en el sitio web de autonation y estaba "disponible y lista para vender" y elegí esa... la pesadilla comenzó en ese momento. Tuve que esperar casi una semana para recibir mi camioneta porque me dijeron que a la camioneta se le "estaba haciendo un servicio" (NUNCA ME DIJERON NADA DDE ESO CUANDO FIRMÉ EL CONTRATO 31/03) y la verdad no sé que tipo de servicio le hicieron, porque cuando recibí mi camioneta (ayer 04/06) el aceite parece café sólo, estaba toda sucia, traía 1/4 DE TANQUE DE DIESEL, las llantas están con más de media vida de uso, no hay líquido limpiaparabrisas en absoluto y el parabrisas está crackeado en la esquina del lado del conductor. (El sitio web NUNCA ESPECIFICÓ NADA SOBRE ESTOS DETALLES) Le envié un mensaje de texto al vendedor y me dijo: "¿¡en serio!? Pero está inspeccionada, ¿verdad?" No te preocupes, ya lo cambiaremos (creo que la pesadilla aún no terminará) 🤦🏻‍♂️ Quiero ser claro en esto, EL VENDEDOR NO TIENE NADA QUE VER CON LA FALTA DE PROFESIONALIDAD DE AUTONATION, LOS DOS VÍMOS LA CAMIONETA "DISPONIBLE Y LISTA" Y YO LA ESCOGÍ, AUTONATION ESTÁ OFRECIENDO AUTOS SIN DECIR LA VERDAD SOBRE EL VEHÍCULO. TEN CUIDADO!

Best deal in the city and nice staff

One of my favorite things about AutoNation Toyota on the Gulf Freeway is that they aren't pushy about doing car repairs. Yesterday, for example, Justin took my car to the mechanics and they gave me an estimate for four new struts/shocks and a replacement vent cover. I didn't have any work done, there was no charge for the estimate, and they even washed my car before giving it back to me. Justin did an excellent job of keeping me informed throughout the process, and I was in and out of there in less than an hour. And there was no vibe from Justin that I should have the repairs done right this minute; he was okay just giving me an estimate. Yes, dealer repairs are expensive, but I've never had work done that had problems later - i.e., they do it right. Give them a try!

Fast and excellent service,

Had my appointment on a busy Saturday regardless, they had my vehicles oil change and inspection complete within a timely manner. They recommended some items that were needing attention and offered to take care of it.

Estimated wait time was 4 hours they got done in three and gave me a feee car wash Best dealership ever they welcome you like your their family and very professional

Good service if this had a 10 star I would rate this place as a 10 star especially the sales man Shajeel went above and beyond and the finance manager as well Abid made everything clear and and easy for us. 👍 😀 😉 Highly recommend Shajeel as your sales man.

My experience with Auto Nation Toyota is above excellence. The team is very service oriented, detailed, well organized, thorough, and customer centered. You made the purchasing of a new vehicle pleasurable and hassle free.

It was great costumer service ,Pablo was professional and helpful with all my questions Thank you! Thank you!🏆🏆🏆

Me hicieron cambio de aceite, de batería y también una luz, todo bien con eso pero me dejaron la camioneta muy manchada de grasa en el hood, y 2 puertas y no la lavaron.

Very efficient and courteous service. Explained in video by the technician. Very happy with the service I received.

Excellent service and friendly staff

Pleased with customer service Visited several dealerships but Aitonation gave me the best deal and the most in trade. Made the whole process easy So far love the Tundra Sr5 Love the new body style and performance and gas mileage is Awesome for a truck

No haggle, no dealer markup when the market is so hot.

Service Rep Justin has gone above and beyond to help me and answer all of my questions. I took my Highlander in for service yesterday and he even took me to the back in the shop and showed me something underneath the car when I questioned it. I kept thinking, this is how it should be, because when a mechanic takes you in to his shop area, it not only sends a message that they are really trying to get to the root of the problem, but that they have nothing to hide either. He didn’t hand over my keys until every question was answered and every doubt was clear. THAT’S excellent service. That’s why I go to Autonation Toyota.

Cuando uno devuelve una parte, se enojan y después ya no le quieren volver a vender otra cosa a las personas.

I purchased the new 2022. I like the vehicle overall except for a few issues. The sensors are always going crazy. The vehicle slams on the breaks often when I am backing in to a parking spot. Also sometimes I have to hold keypad next to the push start button to get it to reset so I can start the truck. The Bluetooth is also frustrating. In other vehicles I had the blue tooth would link up in a few seconds. I find myself having to mess with it for about 2 minutes before it syncs up everytime. I also do not like the whistling sound the engine makes when I am accelerating. It had a chirping sound. When I brought it to thw dealer they told me it was normal and all of the new Tundras do that. It sounds like a loose fan belt at times. I was also advised to get the $999 windshield warranty because the sales staff told me that thw windshields cost about $1500 to replace due to thw electronics and sensors involved. I do like that the catalytic converters are up inside thw engine making it almost impossible for thieves to steal. I still had an expert custom make me a shield to out underneath just to prevent thieves from getting to it. Another feature I do not like is when you are standing next ro your vehicle with thw keypad on you the vehicle automatically unlocks. I recommend standing 15 feet back when locking your vehicle otherwise the tailgate will not lock either. On a scale of 1-10 I would give this vehicle a 6.5. If Toyota could fix the chirping noise when accelerating, fix the slow bluetooth syncing, and fix the sensor problem I would give it a 10.

We had a great experience from start to finish. They had the car we wanted and gave us a great trade in value. Coral in sales was great to our kids. She took the time to make sure they weren’t bored. Happy kids…happy wife…happy life! I am happy to be back in a Toyota!

Shekeel was professional and courteous, he made the entire buying experience Awesome. We were running a bit late but they stuck it out with us and we took home a great Toyota. Thanks AN!

I went in for an oil change and tire rotation even though I drive a ford. Right next door at Autonation ford it takes anywhere from 3-5 hours because they are short staffed for about a year or so…. Enough about the ford because TOYOTA is where it’s at! The service department is extremely fast and friendly! They know what the customer likes and a huge shout out to both Thomas and Jennifer in service for getting me in and out within 20 minutes

On Friday I arrived 15 minutes early for my appointment my car was serviced I had a new drive belt installed. Hector told me it would be about an hour and a half. I asked for my car to be washed and it was and within two hours I was on my way home absolutely great job at AutoNation gulf freeway

Part service representative was very helpful.

Great service, friendly staff and a nice place to shop for a car. I've bought my last three cars there and will buy my next one there too!

This is my third vehicle purchase from Autonation Toyota Gulf Freeway. They were very fair with my trade-in value and very helpful and prompt with the financing. I’ve never dealt with a more professional group of people as far as auto sales are concerned.

Mr. Jorge was awesome was super excited and happy I got an vehicle for my babies and I.

Very personable, super busy dealership. The only thing that kinda bugs me is I was charged for tint as an automatic dealership charge and clearly no tint was added. Other than that good experience. Loved the people that assisted with sales and finance.

Justin got our truck in right away. Found the problem same day. Fixed the next day. Fast service.

The purchase was done professionally and honestly with great people explaining the process throughout the purchase. I highly recommend purchasing your vehicle from Autonation on the Gulf freeway as they will exceed your expectations.

Service was great, had my oil change done and they were so quick and efficient. Pablo was so nice. I’ll definitely be back.

Found AutoNation Toyota on Gulf Freeway customer service second to none. And in sales Gave me the best deal in town. Gave me the highest in trade and made the whole process easy Will highly recommend

mañana 23 de marzo 2022. hace 4 meses que fui a ese lugar para que me tramitarán el cheque de reembolso del GAP por el pago anticipado de mi camioneta...en varias ocasiones fui a ver a los representantes de financiamiento. ellos revisaron mi caso y todos me dijeron que solo me tocaba esperar que me llegara el cheque a mi casa..el primer representante me dijo que tardaba de 6 a 8 semanas..ya mañana se cumplen las 16 semanas y nada...MI OPINIÓN NO ES POSIBLE QUE EXISTA ALGÚN LUGAR QUE TRABAJE PEOR QUE ESTA GENTE..UN DESASTRE!!!!!..y no me respondan para que los llame por teléfono por que es IMPOSIBLE COMUNICARSE POR ESE TELÉFONO.

Very friendly and helpful staff. My only complaint is how slow some of the paperwork took. It was a fairly long purchasing ordeal, but the friendliness of the staff was above par!

From the date I purchased my Tacoma the staff at Autonation Toyota has been nothing but great. I’ve been a frequent flyer at the service department with the spike in stolen converter parts around the houston area but Hector in service has been such a huge help keeping me updated on my vehicle status and the ETA on when it should be ready.

Thomas is my go to guy. He makes sure everything is taken care of and safety is his priority.

I’ve grown to newly love Toyota and my experience with them has been overall excellent! Great customer service and attentiveness. Thank you to The Fort Bend team and Autonation gulf gate.

Very good service, very pleased with my visit.

My service advisor Pablo keeps me informed about my car’s service and he is always professional.

Salesperson, Judith, was very knowledgeable and kept us in the loop throughout the buying experience. Finance was easy and fast.

Best experience ever

they need to be more professional and learn to deal with customers.

Good overall service

great service!

Took no time at at and thats the 2nd most important for me. Staff were all really friendly

I would recommend to anyone who is looking for highly professional workers who are problem solvers. Would come again anytime.

Had a good experience here.

The staff was very helpful and went above and beyond.

Family purchased cars and truck here was never disappointed on price nor service.

I bring both of my vehicles here, I really like the staff awesome place

Most helpful and very convenient place from my home

I bought a new Tundra here 3 months ago. I worked with Stanley (stud) on the deal, and work with David S. (stud) on the maintenance & service side. Probably the best experience I’ve had at a dealership. I’m giving 4* because the drop-off in customer service and aptitude is drastic after Stan & David.

Excelente Servicio!!!

I was able to make my appointment online very easily. When i made it to my appointment they quickly attended to me. I had to wait about 5 minutes or so so speak with my service advisor, Hector. Hector did a phenomenal job of keeping me up to date on the status of my vehicle. I think my service took a total of an hour and a half . Hector let me know when my vehicle was ready and the services i will need during my next scheduled maintenance. It was an overall great service that i would recommend.

Went in to drop my car for maintenance and they contacted me immediately once my car was done. Very friendly service

Getting much better in service

I have had issues with the quality of work provided by the service technicians at this location. However, as long as Justin is a still employed as a service writer I will keep returning here. He has gone above and beyond the call of duty to ensure my truck was fixed to meet my expectations and provided frequent updates on the work. All around a good guy and it’s people like him that keep businesses in business.

La verdad estoy muy insatisfecho con los servicios, ejemplo: culaquier consecionario por pequeño q sea te garantiza mantenimiento por 2 años. OutoNation toyota Houston te quiere cobrar por cada cosa por independie,y por cierto los precios más caros q e visto. Yo recomiendo si van a comprar aqui,vayan con un equipo compuesto minimamente por un abogado y un mecánico. Es lamentable q una marca tan prestigiosa como Toyota,sea representada tan inapropiadamente.

My five star rating is for Ryan Gregory. Stan the Man sales manager and the finance manager Abul are appreciated as well. I took a Lyft with the intention of not leaving without a car. Ryan had other clients, but still was readily available to take me on a ride to view what was on lot as well as test drive two cars. The goal was to get a Toyota Camry XSE, however the one I wanted was at Greenway and was unable to be seen that day . Ryan found me a Volkswagen Arteon on the lot that I test drove and was beautiful, inside and out. Amin the finance manager was able to lower my GAP and gave a reasonable price on the 5year warranty that still allowed me to have the monthly car note I was wanting. All in all, I was pleased with the service. Thanks Ryan

Been going here for a while now for my 2014 Camry maintenance. Service Reps have always been courteous and professional. Only problem I've had thus far was a brake job. Somehow the tech missed a split brake pad, which caused very bad squealing. Brought my car back later the same day, and they fixed it. (Had to pay for the pad, but not the labor.)

Good service

Great experience with management and sales staff.

Salesperson was very helpful and had knowledge of vehicle. Dealt with courteous and helpful advisers on my first oil change. 😎👍🏼

the service was excellent I am very satisfied with the service tank you miss Sierra!

Had my 2006 Toyota Siena worked twice. It was very good working with the service representative Hector.

Jorge at autonation on gulf fwy really helped me. Working with me and my situation if you are a first time buyer I highly recommend this dealership plenty of vehicles to choose from helpful staff and car dealers help you find what suits you and your budget

Received recall letter in the mail for the Toyota company for Power Steering Gear inspection and possible replacement. When asked by the service rep. what I was there for he advised me that it was a consumer driven letter not a recall. When I told him that’s not what I understood, he then advised me it was only if I had previous work done it was to have it inspected. I told him that I have the letter in the truck and if he would like to look at it. He said no He’s read it multiple times. So I advised him my letter advised me to bring it in for inspection that took 45 min or replacement if necessary which would take 4-15 hrs. I guess he decided to have it taken back, but I doubt that anything was actually done. This is not the first bad experience me or my wife have had with their service department!!

It was an easy and smooth process. Sales people were very helpful.

The only times I have been to this dealership is for the 2 recalls on my Corolla. The first time I had no problems This time they did fast work and had my car back to me in a few hours, but when I got it back they threw my stuff around in the car. Water bottle thrown, seat adjusted, My sun visor opened up and thrown in the passenger seat and now I have grease marks in my passenger seat! And they are cloth seats! I was already so upset for having to wait 20 min for them to just go and get my car from the lot (apparently it's because they washed it, but it was raining that day anyways so, why bother, and if you were going to do that you have told me so I wasn't just standing outside in 40° weather waiting) I will not be going back to them. I will go to another dealership.

Super friendly staff, good communication

I had a great experience with AutoNation Gulf Frwy. Justin Vest was my advisor and he surpassed my expectations from the time I dropped my vehicle to when I picked it up. I would highly recommend to anyone needing their car serviced.

Son muy amables, atentos y profesionales. Los recomiendo ampliamente porque te solucionan rápidamente tu problema. Me contento de ser uno más de la familia AutoNation Toyota Gulf Freeway

Good place and close to the Gulf Freeway. Easy access going both ways to/from Houston.

excellent service and customer care, very nice facilities.

The service was professional and courteous, the service representative was knowledgeable about my vehicle and provided updates on the state and performance of the vehicle. She gave me a time frame for completion of service and I was not disappointed. Before I left, she gave me an update on future service needs for the vehicle. Excellent job!

We took our Camry for an oil change and routine checkup. Thomas was great. The wait time wasn’t too bad. And the young lady that called on us to advise us that the vehicle was ready was very courteous. Overall a great visit.

Great service , workers are always very helpful.

Ive gone a couple times and each time the costumer service is great. If I have random questions or need certain information they’re more than ok with taking the time to answer my questions. The maintenance work is always great too.

I want to thank you Jose for making my maintenance experience as painless as it could have been. I would recommend you to any and all my friends. Thank you so much

Can not complain about the service in both departments! Been coming here for years and never had one problem with any service or parts bought here!

I have owned several Toyota Cars, I like to have them serviced at the dealer because they always keep my car on the Road with routine service. This service was an oil change which was quick and I was back on the Road in no time. I've been going to this Dealer for years .

Francisco at Auto Nation Toyota was phenomenal! It was definitely scary to buy a new vehicle alone and just trust I’m doing the right thing both with what I want and financially. Francisco was very positive and explanatory- he worked for over a month to get me my dream car and kept me updated frequently. I would 10/10 buy a car from him again and would recommend him to anyone

Autonation has IMPROVED GREATLY! There’s new management and my service tech, Justin was an absolute blessing. They only help with EXACTLY what you need! They don’t upsell or overcharge anything. In fact, they gave me a discount on the part I needed for my Camry. I love these guys and this is my official stop for all my needs, including my oil changes! They are more than reasonable, I’m still in awe of the experience I had here. Thank you, Autonation! Your staff is top of the line, one of the best and most inspirational.

In the past, I’ve had a decent experience. Haven’t been in over a year and this visit was not good this time. I was early to my appointment but still had to wait over 3.5 hours for an oil change and tag light replacement. It was disappointing and a waste of my whole afternoon.

Good attention and helpful.

They were very polite and communicative my visit was good.

Carlos sold me the car, he is from Cuba and he is an incredibly attentive and helpful person, but then I was attended to by a person named Sunny Alidina demanding some things in a way that is not correct, he should be a little more empathetic with the client, Only for him, I would not recommend it to anyone and I would not go again.

Autonation Toyota is well run. I took in my Toyota rav4 prime for its first service appointment and was pleased. They sent me a short video of the work performed which was very cool. The service tech was knowledgeable, kind and answered all my questions. I had a noise issue that they were able to resolve as well. If I could change one thing I would like my car returned to me the same way you found it I understand the seat may have to be moved for a different driver but I was not happy items were moved in my car and not put back. The windshield wiper settings were changed. The headlight settings were changed and the radio station was changed. I was caught off guard driving in the evening without headlights and it wasn’t until my husband who happened to be following me said “your lights are not on.” I assumed they were bc I had them set on the automatic function. This could be dangerous.

Since buying my SUV this was my first time back at the dealership for service. My visit was due to a maintenance light that came on. It was nothing serious, I was in & out in under an 1hr. They provide a checklist of the service done at the end and how everything was. Great service and very attentive.

Easy service. Advisor was friendly and explained the process. Took a little longer than expected but suggest to drop off when servicing to make the experience great.

Great customer service. I liked it

Starting from the friendly staff that provides extremely step to step direction and the fast hard working mechanic that get the job done in a great timely manner.

The service group was really good; they answered all of my questions and provided me a price list for maintenance items so that I could plan and budget.

wait time was as promised, service was good, even running the car through their carwash so I could drive out with my car cleaner before being service

My father purchased a 2022 Toyota Tundra, he didn't even dispute the price, and they were trying to force him to buy the ceramic coating, they said it was required, this all happened once they found out how much he made a month, be careful don't get scammed. I called another Toyota and they said it wasn't a requirement at their dealership, even the supervising manager was involved in the deception. We have purchased multiple cars at this location, they have tried to scam us before, but this will be the last time we come to this location, they give Toyota a bad name.

Very good service, only issue was my radio station was changed lol.

Fue una experiencia muy bien. Los señores fueron muy amables y explicaron muy bien. Me sentí en familia gracias!

Clarence Hill Jr went above and beyond to get me the Camry Hybrid I wanted. He is courteous, a gentleman and communicated with me frequently. I had other dealerships helping me find a car but he was the first person to call me back. Thanks Clarence!

Just go here first! The sales team is fantastic. They found me the perfect vehicle and were so nice when dealing with financial stuff. Go see Francisco and Matthew Haslund when you’re ready to find the perfect deal for you and your family!

We have been looking for a car for me son for months; as everyone knows, many dealers' lots are bare. We found a car we liked at AutoNation (Gulf Freeway) and headed over there (~2 hour drive). We were shocked to see how much inventory they had on the lot; many of the cars/trucks were newer models. Since we knew what we wanted (thanks Truecar), we talked to Julian who went through everything with us. We drove the car and decided to buy the car. Since the car arrived on the lot the day before, it had not been through detailing and inspection. After purchase, we waited a week (our choice) to pick it up. Julian kept us informed all through the week on status. When we went back, we were in and out within 30 minutes. Autonation also gave us free oil changes to go along with the sale since it was CPO. I would definitely would buy a car from AutoNation again.

Angela sales, got me the 4Runner I wanted, the finance department was good. The Pre-prep department good. Only complaint was the weather, it was raining! 😁

Great experience and they were one of the few dealers with an incentive/deal on offer. Was a little disappointed that I couldn't have wheel locks removed but they did compensate me by giving an option in place of that. Would have liked to see a receipt for the ceramic coat from whomever did it but in their defense I didn't ask about it and only thought about it later. They did give a brochure on how to care for ceramic coat though. Still all in all it was a really great experience.

Great service and my Avalon was cleaned inside and out. All I went in for was a factory recall on a wiring harness. Thank you.

Very good service and fast they make you comfortable and give you a place to sit and watch TV while you wait for your vehicle very nice

Pablo in the service department went above and beyond anything I could ask to help me when I needed it. The best customer service experience I've had at any dealership.

Quick and very enjoyable process. They treated me like family. They had exactly what I was looking for and went the extra mile for me. i will recommend to everyone I know.

Had an uncomfortable interaction here a few years ago, an opted to buy a car elsewhere. Years later I moved to San Antonio then moved back with a new car and do my maintenance here. They’re pretty quick and polite, so no real complaints. If I get the opportunity I may look into buying the next car from here.

Exelente servicio !!!!!!!

Excelente servicio en la área de vendedores recomiendo a la vendedora Carol y al jefe de coalición Carl

I came in with a dead battery, it was covered under warranty so I expected no cost but they even went so far as to wash my car and fix my tire pressure. God bless because Auto Nation made my day!! I hope my battery dies more often 🤣

Wonderful experience! Stress free environment. The staff was friendly, nice and very helpful; especially Rachel and her manager. Was a very easy and smooth sale. Will definitely go there again.

did what I needed them to do

Service is always top notch. Agents are always polite and quite knowledgeable. I'm usually in and out in less time than predicted.

I purchased a vehicle from here 2 weeks ago. (Used) I was just sen an email that asked me to leave a review. So here it is. If you purchase from here (i wouldn’t again) make sure you read your purchase order and the “fees” that are on there. Particularly a “400 dollar window tint” fee. I asked about it with my sales person, my finance person and was told by both that the tint had already been done. After taking the vehicle to someone who does tint, we were told there was no new tint on the vehicle. After calling this sham of a business out, all we were told was that, “sometimes it gets overlooked so bring the car up and we will put it on”. That’s not how this works, plus the vehicle is a 17 and the tint is fine. It’s a flat out scam and I would never do business with these people again. As of now, we were told we would get the 400 back, but as you can guess, we are getting the runaround about that as well. Stay away from this dealership

I’ve been searching for a TRD Pro and finally found a great deal . Shout out to Francisco, Pratik, and Taha for making this such an easy and enjoyable process

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I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee

First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.

Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.

Cheapest in town Friendly Service department ok

Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?

Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!

They gave me great service and answered all my questions,

Charge 700 for 2 tires n a rotation, get out a here

I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo

Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻‍♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻‍♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like

We purchased our 4 runner, drove it off the lot having ordered and paid for fenders to be put on. Waited several months, constantly checking in, finally called to say we’d be calling BBB. Amazingly the fenders were there the next day. Had them put on, a few months later while driving down freeway one rips off. check others and another one is loose. Call dealership, wait three weeks and take car in. Pick it up and the fenders aren’t properly installed, already peeling up. Now waiting to have them put on again. Absolutely terrible service!

Que ahí buenas trocas y ofertas..!!

I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!

My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.

The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.

Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority

The smoothest and fastest car buying experience I’ve ever had! Great customer service.

We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!

Su atención y servicio soy cliente desde 2005

To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.

First rate for courteous and professional service.

Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.

I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.

The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.

My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.

My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!

GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!

I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.

Very long wait times... and they wash your car whenever they feel like it

I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.

Clarence Hill was amazing, polite, attentive and he got me the car I wanted.

I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!

We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.

Jose Companno is our regular service adviser. He is helpful and nice person.

They did everything faster than I thought they would and had great service!

Took long just to get an oil change and tire rotation

Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street

The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.

Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.

Advisor very helpful with my recall notice plus a service check.

It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours

It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs

Confused, not callback by the supervisor who promise to callback with information. Not good

There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.

Always a pleasure dealing with AutoNation Gulf Freeway!

Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.

Spacious lobby. Clean restrooms. Very friendly helpful service managers.

Very good job you guys and the service was very professional

My service person was very professional and helpful.

The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.

They are friendly and take care of everything!

Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)

Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!

Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.

I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative

Whole process was like a breeze! Good salesmanship and financing personnel.

The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.

Excellent customer services.

From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.

Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.

Please do not waste your time here. Terrible service.

I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.

I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.

Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true

I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.

Great except the cashier was not wearing a face covering

The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet

Waiting time for an oil change is extremely too long with appointment.. poor service

Special thanks to Hector Rivas for his help and advice.

The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.

My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!

wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?

I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....

My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck

Great enjoy the visit everyone was great I will come back

I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.

Good experience and customer service. Somewhat slow for service advisor to check in.

Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!

Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman

Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.

I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.

I am very impressed with this dealership. They are very transparent

Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.

I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!

Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.

Provided great service and follow up. Service person was courteous.

The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.

I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you

just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again

Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota

Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.

Great service just need to fix the car wash machine

The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.

Their service and those that service you.

The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).

Fast , friendly , great service will be coming back if needed

wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me

Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!

The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.

Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job

Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!

Good customer service. Very happy with the fast service

The price for the service is high. Customer service was okay. Comparatively the price is high.

Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....

The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.

Very efficient, fair experience. Salesman (J Monzon) exceptional.

Great service and the employee was a great helper.

I rally appreciate the professional service that I received at AutoNation

They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.

The sales Associate and the Loan Specialist provided outstanding service!

This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.

Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.

Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.

Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.

Really good service. The repair took a week and the staff was very friendly.

Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.

Luis Trevino has Grt customer service.

Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!

The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!

Great service and fast! Coffee is good.

Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.

Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!

My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!

Customer service rep is nice and have a good selection of vehicles.

The purchase was done in 2014. This visit was the response to a recall to replace air bags.

Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.

The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.

I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.

Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.

Real good service ,fast, professional , friendly and informative.

Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.

I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here

Great service. Appointment is flexible. The car is even get washed this time.

Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.

I got the car i was lookin for...

Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.

compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..

The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!

I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.

I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.

Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.

I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.

I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.

I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.

Thank you Zillie was very helpful This place is very close and convenient to me.

I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.

Was very happy customer. Service was great and fast!

I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.

Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.

Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.

We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.

I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.

Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.

I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!

I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.

Good customers service!!!

Great service at sales and the service department

Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.

Good service and I am completely satisfied with the service

Excellent Service Advisor kept me up on my Vehicle.

please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.

3 hours for oil change not acceptable even with appoitment

I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.

Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.

Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.

Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!

2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.

I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.

I love this dealership! Very friendly and they listen to your needs.

Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .

Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!

The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.

I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.

1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡

Omar he always help me, great service, I love it...

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!

I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck

3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway

Service department no longer has/keeps knowledgeable advisors. Such a disappointment

Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.

Shakel sold me a great used car!

Wonderful, courteous, professional and outstanding.!

Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.

Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?

courteous and professional folks. answered my questions and knew I was leaving my car in good hands,

It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership

Appointment set for 1:30 today after two weeks of trying to schedule an oil change. After no return calls I finally called the sales side and Isaiah got me my appointment. I just left - 3 hours and 45 minutes for an oil change. Completely unacceptable. Tried speaking with the service manager. He didn’t seem to care at all that I was upset. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business permanently.

Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.

Auto Nation makes the buying experience simple. Go today, drive today.

Great team combo supportive and knowledgeable

I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.

Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.

Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.

Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.

It took close to 3 hours to have the passenger's air bag replaced

Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual

My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.

I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.

I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.

It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.

Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner

I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.

Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

tienen un exelente service y nos y n tienen un exelente service y muy bien atendidas

I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care to figure it out. But they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.

Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you Felipe

On June 17, 2020, I went to have a recall repaired on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.

Your service was conducted very professionally. All questions and concerns were addressed promptly and satisfactorily. I have nothing but praise for your service department . Orlando Morales

Russ Kloskin and his team of mechanics are the best. Yesterday Russ took care of my 2011 Tacoma. New tires, new windshield, engine and transmission flush, engine cleaning, and a whole bunch of other maintenance items. I feel that I have a new truck. It is because of employees like Russ that I keep coming back. He is professional, courteous, and dependable. Thank you for taking care of my Tacoma and 4Runner Russ. Don Green

Nick did agreat job getting services done.changed timing belt.installed water Idu tvmp. Ieds06

Great service by Felipe. Explains everything, the work to be done, the work that can be postponed, and the work that must be done.

Thank you Ivan Verdei and Michael Price for your quick and professional service. Thanks for going above and beyond to get my vehicle. Love it. It is a head turner for sure.

I bought a vehicle and it has a major leak. I get all wet when is raining. There is water coming out of one of the air con vents too. I took it back to the dealership to get it fixed and they were charging me $600 to get it fixed. I also had oil in the radiator and had to also pay to get it flushed out.

I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely come back for those services.

I always take my Toyota to this location for regular maintenance. The customer service is great and most importantly we have never had any issues/problems with this location.

Luis from AutoNation Toyota was exceptional. His customer service was impecable from the beginning and he really made me feel at ease in a horrible situation. He is very personable and his communication is prompt. I have nothing but praise to give him.

From my first email to inquire into a used vehicle until my purchase of the used vehicle, the entire process was stress free and made easy by AutoNation. Provided me with a trade-in value for my vehicle before the dealership even saw the vehicle. This dealership REALLY worked to gain my trust and ultimately my purchase.

Nick and the service dept. was courteous and efficient. I bought my car at that dealership, two and a half years ago, but I do not plan to do so again. What should have taken an hour took 4 hours. There was No Excuse for me wasting so much time.

Had a appointment, poor customer service ,still took 2 hours for a oil change

I appreciated that they were fast to greet me as soon as I drove up and liked that they had hot coffee, a bit weak but glad they had it. My rep was Ani and she was very helpful and cheerful. The only thing I was disappointed was that my car was ready for about an hour an half but did not get a call to let me know my car was ready to get picked up.

AutoNation Toyota Gulf Freeway is one of the best dealerships in Houston. Reliable and you can find the best deal!!

Would not work with the service advisor again. Very rude and had an attitude.

I arrived a little early for my 11:30 AM appointment and was greeted right away. I waited a few minutes and was attended by Ani, the service rep, . she was very helpful. She quickly took the car information and some comments I made and my car was off to get serviced.

I was a little disappointed due to that I waited a little over 3 hours, I mean, considering the health situation out there , I think that they took long, since not too many customers were there .

Service was excellent car was ready within a good time frame

All employees work there are every friendly . Omar he's my service explain everything I need to know

Amazing Service! Annie, my service rep made servicing my 2020 Corolla a breeze. With everything going on with COVID-19, she personally came to my house and picked up my car and returned it afterwards. THANK YOU !

Great service ! With COVID-19 going on, Annie went above and beyond. We were able to schedule direct pick up from the house to have my 2020 Corolla serviced.

Great customer service , I would highly recommend this dealership

Service area takes too long to work on your car. I have come here 2 times to get my maintenance done and it has taken them more than an hour and a half to finish with my car. ( first time I waited 3 hours!) I moved states and was told when i purchased Toyota care out of state, they cold honor it here. However, many services I would get in FL they can't honor here. If that's the case I should just be going to FL to go get my maintenance done. I could get my alignment done in FL without a charge, even as simple as changing my wiper blades (which is included with my Toyota care.) They never want to do anything here or honor your Toyota care agreement. Definitely the last time I am coming here.

Employees services is nice and friendly

Jose Campuzano, my service advisor is always very helpful, professional and very thoughtful.

Very good and professional. Will go back when ready for a new car.

Way to long of a wait, and way to expensive! Labors double then most places and parts are outrageously priced! 😠

No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much

Every experience has been exceptional , and reliable

I had my car in for Inspection yesterday with Service Advisor Mike Pungitore, at the AutoNation Toyota Gulf Freeway Store. Service was EXCELLENT as ALWAYS and FAST.

The experience was great. I would recommend it to anyone

It was a great experience. The people was very friendly

Love my service adviser, Russ. He takes really good care of my Prius.

I had an appointment scheduled for a oil change at 9:30 am and it’s 12pm and I’m still waiting!!! Horrible customer experience.Only a oil change

I chose AutoNation for the convenience to the location of my job. However, I’m not satisfied with some of the staff. Jose is the WORST customer service rep they have. The rest of the group is pretty good. The wait times are never what the rep says they are going to be. Other than Jose, the rest of the team is friendly. If not for its location, this place would not be my first choice. They are super expensive and charge top rates for parts and service.

Mike Smith was my salesperson and he was awesome. From the moment I test drove my car, he explained everything there was to know about the car. He was not pushy as many others are which was a plus to me.

excelente atención yo iba por una tacoma 2017 y ellos me ofrecieron una 2020 gracias Judith Ruiz excelente atención

Jose is the best. The in service didn?t take long and provided me with the best customer service.

Love the service and attention to detail 000000000000

I had a service done on my new Highlander Toyota. I receive an excellent service from Mr. Felipe. Thank you

From the moment I arrived to this dealer, I was met by the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I had a great experience. Everyone spoke to us and visited. I truly recommend visiting.

From the moment I arrived to this dealer, I was met with the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I REALLY DON?T LIKE AUTONATION S SERVICE FEE 23.23$. This is the first time in 5 years u charged me a 23.23$ service fee. Everyone is trying to steal money calling it a service fee. I was hit by a car in front of my service manager Tim. There was another women who saw , the car back into my right lower leg. Really yes Really. William Hickerson

Tienen un gran servicio al cliente y sobre todo aclaran todas las dudas gracias judith y las personas de financiamiento

Excellent customer service parts, facilities, and overall review

Great service. Abc. Mgr. Russ Kloskin is the best.

Exelente Servicio y amabilidad Jhoanna Becerra Súper recomendables ..

Good service and really helpful people. Beautiful facilities, Clean and well kept.

Mario was so easy to work with. I love my new RAV4!!

Ani Varvar, the customer service rep, was very helpful and is always very friendly.

I loved the service and everything about my experience at the dealership. Associates Aziz and MJ made the process so much easier and relaxing.

I took my car for service and the service advisor Omar Garcia , was very speedy , also very helpful and explained the process . Thanks Will be back again

Bought brand new car 6 month ago. Was excited to be the only owner to maintain the car with best services through dealer that?s certified and after first oil change all my thoughts went down the drain. After first service for oil change I drove my car out of the lot and after short period of time noticed strong burning odor. I called Autonation Toyota where my car was serviced and requested for my car to be towed. Checked oil level and it barely showed any oil. Driveway has huge oil puddle, underneath of the car it?s covered with oil and found out that unfortunately the service that was performed was done inaccurate that led to have oil leak. I am now very concerned if my car is safe to drive. Any lack of engine oil in the system, or even dirty oil, will lead to extreme engine wear, and driving a car low on oil can lead to some pretty bad situations. If you run out of engine oil, your engine will fail. I am going to follow up with manager and will follow up with updates.

I asked for front brakes to be put on new and rotors and they installed the back brakes ....?

I drove in without an appointment and they took care of me immediately. I went in for my 15,000 mile service and was out at the time I was told. Waiting area is clean. Coffee is good and the wait never seems long. Special thanks to my service advisor Mr. Garcia for always making me feel like an important customer.

Always very easy to get in and out of there. Nice and clean. Nick did a great job for me!

Great service, car was finished in time . waiting area is nice .

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I?d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it?s okay because I?m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn?t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn?t accept my physical coupon but he would accept a competitor coupon from offline. This didn?t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn?t recommend this location.

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I’d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it’s okay because I’m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn’t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn’t accept my physical coupon but he would accept a competitor coupon from offline. This didn’t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn’t recommend this location.

5 stars. Special mention to Abdul Aziz for helping me. Definitely would recommend autonation toyota gulf freeway.

I went to the service department to have a U-Joint replaced. The labor rate at this location is $168/hr. A U-Joint takes about 30min-1hr to replace. The parts cost of a U-Joint is about $50. So a quote of $225 to replace a single U-Joint would be reasonable. However, I was told that all 3 U-Joints should be replaced at the same time. I understand the need to replace all 3 U-Joints simultaneously, because when one fails then the other 2 may be close to failing. This, however, is not my complaint. My complaint is that I was quoted a price of approximately $1,500 to replace all 3 U-Joints. This quote was for 7 hours labor @ #168/hr and 3 U-Joints, whose parts cost was quoted at $360. So I took my truck to my personal mechanic who replaced all 3 U-Joints for $300 ( 2 hours labor @ $80/hr parts). IT DOES NOT TAKE 7 HOURS TO REPLACE 3 U-Joints. You can charge whatever rate/hr you want, but you cannot charge a customer for time that you do not spend repairing the vehicle. Technically, this pricing policy is not illegal. They inflate the amount of time that it really takes to do the repair, and then they charge for each U-Joint individually at that inflated repair time. However, in reality, they only spend a fraction of the time repairing the vehicle. So in the end, you pay for 7 hours labor, when in actuality it only took less than 2 hours to do the repair. This is common practice at auto dealership repair centers. Just thought you should know...

Small problems not taken care of ie seat belt retractor not pulling belt back

took over 3 hrs to do oil change and tire rotation, after having an appointment. The only thing that the rep was saying was they are working on it.

Friendly staff and well trained to help with your needs.

Great experience, although the wait time just for service, oil check always too lengthy!

Mike Pungitore was friendly and very helping in explaining the service that was being performed on my Rav 4. Very friendly environment with great communication. I would recommend this dealership to anyone looking to buy a car or having service performed.

Great service; Service advisor Ani Varvar is always very help full she answers all my questions every time I come. Tech leaves my car running like new.... Great customer service and car maintenance service!

I knew exactly what I wanted and had an email quote from another dealer that I was willing to pay. The General Manager got involved at the start and looked at my trade. He came back with a very good number and asked what it would take to sell me a vehicle. I showed him the email quote and said if he could get me that Tacoma, I'd do the deal. He came back in a few minutes and said they would do it. It came in that night and I picked it up the next day. The floor salesman was very helpful during the whole process as well. Of course, I had done my homework before I ever stepped onto the showroom floor. Overall, this was the lowest stress car purchase I've ever made.

We purchased the lifetime alignment for our vehicle. They changed the name from Champion Toyota to AutoNation Toyota several years ago and we have been to this dealership for 99% of the maintenance and repairs since the name change. Today, they decided to no longer honor the lifetime warranty on the alignment because "they changed names". I guess if they can find a loophole they can provide bad customer service and justify it.

Great experience! We have bought from this dealership before. This time, as before, it was a painless enjoyable time. No hassles, everything on paper up front. Friendly and helpful employees. Special thanks to our salesman, Mike Smith, who was instrumental in making it an easy and enjoyable time. I would recommend this dealership and Mike Smith to anyone interested in buying a Toyota.