
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Gulf Freeway
Recent Reviews from AutoNation Toyota Gulf Freeway
5
I went in for an oil change and tire rotation even though I drive a ford. Right next door at Autonation ford it takes anywhere from 3-5 hours because they are short staffed for about a year or so…. Enough about the ford because TOYOTA is where it’s at! The service department is extremely fast and friendly! They know what the customer likes and a huge shout out to both Thomas and Jennifer in service for getting me in and out within 20 minutes if i could give 10 stars i would
S k
Jan 26, 2023
1
Horrible over all experience. Signed paperwork and left a deposit on a car that I was financing through my personal bank. Emailed and called my sales representative Coral and one of the finance members Sunny Aladina DAILY to stay in contact with them throughout the process and request any documents my bank was in need of. Neither of them would respond. As I was finalizing the paperwork with my bank and ready to sign, Sunny Aladina, who I had spoke with on the phone earlier that morning, informed me that they sold the vehicle I was in the process of purchasing to someone else without warning or explanation. Would NOT recommend AutoNation Toyota Gulf Freeway to anyone.
Justin Coleman
Jan 26, 2023
5
Excellent service always
D. Arceneaux
Jan 26, 2023
5
Great sales and management !! Quick and easy Second car we have bought since Xmas
B T
Jan 26, 2023
1
When I got there they had a supra I was interested in and was very helpful when I was going through the purchase. However soon as I left everything changed I called for help with the functions that Carlos said all 2022 Supra’s came standard with now tells me there is no car play can not even help with getting the car on Toyota play app I called the general manager Mike seven days and left a message for him to call it has now been 3 weeks he either needs to be listed as a missing person or is too cowardly to return the call I will never refer anyone to this dealership yes great to get you to buy but don’t want to help after car is sold
Walter Bell
Jan 25, 2023
5
Great experience with a very nice, knowledgeable sales person (Angela Risinger). We got a good deal on a 2020 Toyota Tundra...very nice truck! Also, Abid Bhatti is a wonderful, kind person who helped us in the process! I would definitely use AutoNation again!
jdKnight
Jan 25, 2023
1
The sales staff is friendly and helpful but the vehicle pricing is very high. They have included some items as mandatory like Ceramic coating and window tinting. The administration charges and documentation charges are a rip-off. I don't recommend this place.
Rujy Chandy
Jan 24, 2023
5
Courteous, efficient, and no sales pressure (to sell unnecessary services).
Peri Alagappan
Jan 24, 2023
1
This place have the worst service and un-professional on greeting customers. Also, Please be careful and read CAREFULLY (ask questions and look carefully at the $$$) before you sign papers or else you will get scam like we just did. I will never recommend anyone to come here ever again.
My Thao Tran
Jan 24, 2023
5
Appreciate the communication and the follow up’s of their service center!
Sylvia Arredondo
Jan 23, 2023
5
01/23/23 - Jose was my service advisor today. He was very knowledgeable, helpful and professional. My car was serviced, washed, and ready to go promptly.
D N
Jan 23, 2023
5
Abdul was great 👍
Adrian Torres
Jan 23, 2023
5
Honestly, i was impress on how they treated me. A service like no other, the machine that they have to detect if you due for an alignment is awesome, i have not see one in any other dealer. Overall great great service.
Israel Ramirez
Jan 23, 2023
5
Everyone was very professional and helpful. Clarence, the sales manager, has taken care of me almost 10 years.
Gerald Garcia
Jan 23, 2023
5
Thank you for helping me to get a new car. Thanks Rachel de leon, she is very friendly
Daisy Pham
Jan 23, 2023
5
Honestly, i was impress on how they treated me. A service like no other, the machine that they have to detect if you due for an alignment is awesome, i have not see one in any other dealer. Overall great great service.
israel ramirez
Jan 22, 2023
5
This was the fastest oil/filter and cabin/engine air filters changes I’ve ever had anywhere. I am glad for those early AM appts after I’ve finished them.
Lisa Pierre
Jan 22, 2023
5
Justin was my service advisor. He took care of me very professionally. He got a very friendly attitude. He is very responsible and honest.
Shakeel Firdous
Jan 21, 2023
5
We had a oil change and we arrived and everyone thier is very friendly and we were out of thier in about an hour.
Yolanda Mendez
Jan 20, 2023
5
We bought Toyota SUV from this car dealership recently. Both of our Sales Associate (Vincent Phu Nguyen & Shakeel Firdous) are super friendly, nice, and very knowledgeable to help us for vehicle selection we need. After we purchased the vehicle, they are patiently to show us all the electronic new features. It save us lots of time to read thru manual. We are very happy and satisfied with our vehicle shopping experience. Thank you again to both of you and your management team. We will recommend this dealership to everyone for their good services.
Tracy Musgrave
Jan 20, 2023
5
Great experience! Check in was easy, service adviser was very helpful and informative and only waited about an hour for my maintence to be completed.
Melissa Montelongo
Jan 20, 2023
5
Edmundo has a great people skills, he was very friendly and helpful. No other dealership has been so great as he had been with customer service
David Olvera
Jan 20, 2023
5
Great service!
Candice Hunter
Jan 20, 2023
5
I had a great experience with Sales Associate Ryan Gregory and Financing Manager Sunny. Guys keep up the great work! Ryan, you’re a great guy — so helpful, humble, and decent! I wish you all the best!
Arkhat Kalbekov
Jan 20, 2023
5
Una excelente experiencia con mi vendedor David Garcia muy paciente y amable me ayudo y me guío en todo el proceso! Estoy enamorada de mi Venza❤️
Alina Hoyos
Jan 20, 2023
5
Edmundo has a great people skills, he was very friendly and helpful. No other dealership has been so great as he had been with customer service
David olvera
Jan 20, 2023
3
I went to find out what was wrong with my radio/Navigation system and they checked my battery which showed bad.. ok, I was convinced to buy the battery from Toyota because it has a better warranty, I advised him I didn?t want to pay for installation and was told they would give me a discount, it would be around $200 They did give me $50 off but I was charged $74 for installation and it took them 2 hours ?with an appointment ?. He said he asked the head technician about my radio and they said I would need to buy a new system. Fir $6000 plus labor ?. What?? My Rav4 is only 3 years old .. and I?m just outside of warranty.. I don?t think the system is bad, I think they didn?t even check it. This is the 1nd bad experience there . The 1st time the service tech asked me for a tip ..3 times?
Tina Ditri
Jan 20, 2023
5
Clarence was a gem of a salesman. Great experience.
James Moody
Jan 20, 2023
5
The experience of buying car can be painstaking. This is the first time I’ve ever bought a vehicle and I left feeling happy. I feel like they were honest patient and listen to my needs. My favorite thing about the dealership was the transparency in numbers which speaks volumes. Shout out to Angela my sales person she was great and would highly recommend her. Also Mike the Gm and Sonny in finance department just a great crew and experience all around .I am a happy customer!
Maggie Gervasi
Jan 19, 2023
5
My experience with Angela and all the staff there at AutoNation was fantastic very very professional. People waited on you immediately whenever we had to talk to them by phone they returned the call right away and the service department was real real good.
Johnny Casarez
Jan 19, 2023
5
Great Service. The service writer, Pablo, took great care of me. I will definitely will go back to him next time I need service.
Steve S
Jan 19, 2023
5
Speedy service
Murf6261
Jan 19, 2023
5
Very fast
James Vaughan
Jan 18, 2023
5
Jose was great help and answered my questions!
George Armero
Jan 18, 2023
5
Very proficient, helpful, and detailed oriented.
Ferrance Thanks
Jan 18, 2023
5
Can not complain about the service in both departments! Been coming here for years and never had one problem with any service or parts bought here!
Ezequiel Medal
Jan 18, 2023
5
Mi primer éxito en este hermoso país fue comprarme un Toyota prius, y encontrarme con un capital humano muy bueno, en general todo fue exitoso se los res comiendo en lo personal
Alexeidis Durán
Jan 18, 2023
5
Had a Great Experience with David Garcia and Yani. Very informative and helpful salesmen. Finance went smooth as well.
Victor Cantu
Jan 18, 2023
5
Upon my arrival I was greeted and my service technician was very prompt and let me know if any concerns he had regarding my vehicle
Rodolfo Diaz
Jan 18, 2023
5
Very satisfying and pleasant experience dealing with Hector
Gregory Anthony
Jan 18, 2023
5
Good service, quick and done right in a timely manner
Amie Trinh
Jan 18, 2023
5
These guys did outstanding, Hugo was their to help me out with any questions or concerns I had
Anthony Vallejo
Jan 17, 2023
5
Jose Sifontes was very helpful and professional, listened and explained some questions I had about the vehicle. Also it was great to get the vehicle back washed and much quicker then expected. Thank you for a great job.
Irene Gomez
Jan 17, 2023
5
José Muy amable, conoce su trabajo y buen servicio.
Virgilio
Jan 17, 2023
5
Good everthing on time and quality
Oscar Zavala
Jan 17, 2023
5
I received super quick, friendly service and they were so gracious about working me into their schedule that day for an oil change! I didn’t have to wait long at all for my car to be ready and they went the extra mile to inspect the car for any other needs. Keisha was so sweet and helpful and she really took good care of me! I also saw another customer say the kindest things to another service employee so I could tell I was going to get great service. They have a really excellent team working in the Autonation service department!
Sophia Nicolosi
Jan 16, 2023
1
If there were an option to put NEGATIVE HUNDRED stars I would click it! I bought a car 7 months ago and only used it ONE week then it ended back in their hands. For 7 months my car has been in their service department, their communication is not at all the BEST! They failed to let me know what was wrong with the car until I got angry and asked for answers. The moment I mentioned "lawyer" they wanted to say "your car is ready." I do not even want to pick up the car as it is not the FIRST or SECOND time that they call to say the car is ready and the car breaks down again. Trading in the car isn't even an option for them as they say I "owe" money on the vehicle, I have made ALL my payments on time sometimes weeks before its due. I was told that after 6 months I could trade in the car if I wanted to and all of a sudden I can't even do that because I "owe" money. I will NEVER come here again.
Irma Cordero
Jan 16, 2023
4
I had been looking for a specific truck for quite some time. I reached out to Autonation Toyora Gulf Freeway, as I had found the specific vehicle I was looking for. A 2017 GMC Sierra SLT in the color I wanted. I was then connected to Julian who was my salesman. He made the entire process of buying my truck EXTREMELY simple and he was very honest even with multiple other people he was attending to. Finance was a but hectic as I had to come back since some of my paperwork got messed up, but Mr. Sunny Chen definitely helped me out as much as he could. If I ever need another vehicle or a family.member needs another vehicle, they will be going through both of these gentlemen as they both made the buying process very easy. Thanks again!
Ian C. Rodriguez
Jan 16, 2023
5
Ek nombre de la muchacha que siempre me atiende es Marily y es muy amable
BrendaM
Jan 16, 2023
5
Gracias AutoNation y zulibeth Jones ,por brindarnos el apoyo en todo momento,con una excelente atención y asesoría para la negociación de nuestra RAV4 2022 Gracias AutoNation y José Sifonte por su buena atención y asesoramiento en el primer servicio recibido de nuestra nueva camioneta Toyota RAVA 2022
Alvaro Añez
Jan 15, 2023
5
My salesperson is Brandon and I couldn’t be more happy with the customer service I received. He even followed up with me after my purchase to make sure I was happy with my new truck!
Daylann Walker
Jan 14, 2023
5
Jose Cepeda was very helpful and I had a very good experience. The process went very smoothly, thank you Jose !
Luis Ortiz Monroy
Jan 14, 2023
5
The sales person Julian did excelent Job and made me welcome.
Adan Rios
Jan 14, 2023
5
Fast service
lopes praful
Jan 13, 2023
5
La experiencia fue un placer, muy complacido. Maikel Coll y Stanly fueron muy profesionales y amables. Siempre he comprado en este dealer y quedo complacido. Recomiendo Autonation Toyota 100%. Con mi trade in tuve una gran ayuda, fue donde mejor me valoraron mi vehículo. Muy contento.
Miguel Elizondo
Jan 13, 2023
5
ready to assist you take care of your vehicle problem finding out what s wrong with vehicle letting you as soon as they can very good customer service always glad to assist you always glad to see their customers and assist them
Mary Schexnayder
Jan 13, 2023
5
great service recommended
Tovr Iliagtz
Jan 13, 2023
5
Came in to get my engine light checked out. Adam did a great job and so did David. Both helped me out with my vehicle and got the job done within a couple of hours. Thanks a lot guys.
Vivian Barrera
Jan 13, 2023
4
Lack of professionalism and communication . My vehicle was ready for pickup and and the service advisor didn?t bother to tell me after walking in front of me various times. I?m hoping that person was just really busy that day.
Gabriel Gomez
Jan 13, 2023
1
Drove all the way there to be told the car has been sold when i could have been told before i made the trip
marianna nassar
Jan 12, 2023
5
Great experience with Autonation Toyota! My sales person Carlos Barrera was great, had no complaints and will definitely be recommending the dealership to everyone.
Kevin Villalobos
Jan 12, 2023
5
Marily is the best adviser I have ever dealt with. I would recommend her to anyone. If you want someone who actually takes pride in their job and their clients then she is the one. I have nothing but good experiences with this location, they are the only ones I deal with for my truck. Thanks for all y'all's hard work and dedication to fixing any problem I may have. Very much appreciated.
Chassity Barahona
Jan 12, 2023
5
David Garcia was extremely helpful and was able to answer any questions we had
ymart
Jan 11, 2023
5
Great Service From Start to Finish!
Mort Hoss
Jan 11, 2023
5
Exceptional service. I really liked the video of my car on the ramp whilst explaining what was done
Ronnie Smith
Jan 11, 2023
5
I bought my car from here and it has been a pretty good experience so far Thomas used to help me out but Brandon has been very useful and very helpful with all the information that I've always needed for my vehicle he always gets me up to par with services I know it was provides great customer service for me just as if he was my own family thank you Brandon enjoy this nice survey
Yolis Barrera
Jan 10, 2023
5
AWSOME!
Tonia Champagne
Jan 10, 2023
4
Mr. Aziz and Mr. Samuel were very easy to work with in buying a used car from them. Had to haggle a little to get them down on the interest rate they first offered but ended up close to where I wanted. Would consider them again when looking for a car
Richard Smith
Jan 10, 2023
5
Thank you Keisha and the service mechanics for helping me with my 4Runner. The 4 wheel brake job and wheel balance that you performed was perfect. Keisha thank you for the excellent customer service you provided.
Humberto Hernandez
Jan 10, 2023
5
Angela, as well as everyone at the dealership was top notch! Very polite, and answered all my questions!! A+ !
DAMIEN BERNIUS
Jan 10, 2023
5
Muy buen servicio,el señor Jose super amable y dedicado con su trabajo sin dudas volvere con el para mi proxima visita
Beatriz Infantes
Jan 10, 2023
5
Great and friendly staff!! Quick and accurate service.
Yolanda R.
Jan 10, 2023
5
Great customer service and an easy process!! Would recommend!!
Christopher Rahe
Jan 10, 2023
5
I went to autonation Toyota Gulf freeway in hopes to compare the Honda Accord vs the Toyota Camry. My sales rep Christopher Luong was able to help me test drive both vehicles and also provided his own personal experience with both type of sedans. He was able to guide me over with favoring the Toyota Camry. As I went on to now wanting a Toyota Camry, Christopher was able to help me compare the different Toyota Camry trims from an LE, SE, to an XSE. Christopher explained the different features per each trim and was able to help me view the price point of certain trims at my price target, maximum desired mileage, and the desired year range of the vehicle. Eventually, I was down to debating of getting either the Camry 2021 with the newer style layout or paying alittle more by upgrading to the XSE that was a 2020 model (which was Camry?s older style) but it had all the bells and whistles from power seating for both driver and passenger, moon roof, 19? rims for smoother ride. I ended up going with the Camry XSE and it was all due to the help of Christopher taking the time to understand what I was looking for in my everyday ride and asking the small details like how my Houston commute from work to home, from home to kids after school activities. My whole experience from selecting the right vehicle to selecting the right warranties packages felt like a ?limo ride? experience. Every moment was moment meant to help me make the right choice that fit my needs. I will definitely come back to Autonation?s Toyota Gulf freeway. I love the new ride and so does my family!
Ben
Jan 10, 2023
5
I went to autonation Toyota Gulf freeway in hopes to compare the Honda Accord vs the Toyota Camry. My sales rep Christopher Luong was able to help me test drive both vehicles and also provided his own personal experience with both type of sedans. He was able to guide me over with favoring the Toyota Camry. As I went on to now wanting a Toyota Camry, Christopher was able to help me compare the different Toyota Camry trims from an LE, SE, to an XSE. Christopher explained the different features per each trim and was able to help me view the price point of certain trims at my price target, maximum desired mileage, and the desired year range of the vehicle. Eventually, I was down to debating of getting either the Camry 2021 with the newer style layout or paying alittle more by upgrading to the XSE that was a 2020 model (which was Camry’s older style) but it had all the bells and whistles from power seating for both driver and passenger, moon roof, 19” rims for smoother ride. I ended up going with the Camry XSE and it was all due to the help of Christopher taking the time to understand what I was looking for in my everyday ride and asking the small details like how my Houston commute from work to home, from home to kids after school activities. My whole experience from selecting the right vehicle to selecting the right warranties packages felt like a “limo ride” experience. Every moment was moment meant to help me make the right choice that fit my needs. I will definitely come back to Autonation’s Toyota Gulf freeway. I love the new ride and so does my family!
bnguyen
Jan 9, 2023
5
Excelente servicio, Yanier Olano fue una gran ayuda.
Nancy Garcia
Jan 9, 2023
5
They always do such a good job servicing my car and they’re pretty quick about it too
Mariela Rodriguez
Jan 9, 2023
5
Michale Coll was very helpful, answered all my questions, Felt comfortable not pressured into buying anything. Sunny in financing was awesome as well, shared a few laughs. Stanley Knox the sales manager was very helpful too!
Maria Camacho
Jan 9, 2023
5
I dropped my truck off for a service appointment and to check on an issue with the brakes. Luis was my service advisor and consistently communicated with me about what was being done to the truck. The work was completed in a timely manner. Once my truck was ready, Luis had it ready when I arrived and made checking out quick and smooth.
Jennifer Chavez
Jan 9, 2023
5
Greatly satisfied
Helen Q. Morgan
Jan 9, 2023
5
Easy process and great customer service!!
Chris Rahe
Jan 9, 2023
5
Quick and friendly customer service. Went in for a oil change and tire rotation.
Tam Rob
Jan 9, 2023
4
Excellent service. Would recommend Auto Nation to anyone looking to buy a new vehicle.
Harry Miles
Jan 9, 2023
5
Carlos Barrera is a great salesman, he’s very knowledgeable, friendly and very helpful. If you go there you have to ask for Carlos B. He will definitely take care if you.
Orlando Perez
Jan 8, 2023
5
We purchased new 2023 camry from automation toyota gulf fwy salesperson was Abdul aziz he demonstrated Camry thoroughly and the general manager was so humble the whole process was smooth highly recommended
neem beem
Jan 7, 2023
5
My advisor was Jorge Fuentes and he was a great help. He kept us in the loop and let us know how are car was and when ready. Recommend him when going to this location.
Luigi Bernal
Jan 7, 2023
5
Chris is awesome. Helped me with getting my daughter’s first ever car. Will definitely recommend friends to come over
Jun Algas
Jan 7, 2023
5
I had a pleasant experience here. Maikel helped me a lot and was communicative with me in waiting for my new car to come.
Vivianna J Govea
Jan 6, 2023
5
Excelente service, always feel like home, friendly environment, excellent customer service by Paloma Mata.
Brian Santiago Henderson
Jan 6, 2023
5
inspection was fast and customer service was amazing! 10/10 recommend
Ashley Guzman
Jan 6, 2023
5
Finding a vehicle these days has been very difficult. Miss Zulibeth helped me to get the new truck I wanted. Thank you Autonation Toyota for made this process a wonderful experience.
Andy Jones
Jan 6, 2023
3
Took my car in on Tuesday evening at 6:00. Stopped by Wednesday at noon to pick up the car. The person who did the intake was not there and no one else could help us. They said it looked like the car was ready, but no one could release it but the intake person (Sierra). The suggested we wait, but my husband was on his lunch break and we couldn’t wait. We had to return at 6:00 that evening to get the car, meaning that my husband had to leave work early for the second day in order to get my car. I would have expected better systems from such a large dealership. Having only one person being able to release a car after service seems rather antiquated.
Peaches
Jan 6, 2023
5
Wonderful staff, fast service No appointment needed
Ninci Quintero
Jan 6, 2023
5
excellent service . more than expected..thanks
Jose Sifontes
Jan 5, 2023
5
Came in for service and worked with Luis. He was very accommodating, knowledgeable, and approachable. He asked relevant questions and explained to us what the process is looking like. Even on his day off he answered any questions we had. The turn around time was great, and he and his team were able to fix the problem right the first time.
Jon Joshua Bajamunde
Jan 5, 2023
5
Michael Coll was so nice & helpful. The entire process was quick & easy for us. Thanks so much to Michael & finance team
Erik Salazar
Jan 5, 2023
5
I love bringing my car here they always get my car out ina timely manner. Plus they always wash my car too! Pablo Loredo always calls me to update me on what’s going with my cars when i bring them in for repair.
David Tran
Jan 5, 2023
5
Amazing establishment with excellent service. The staff there are very professional, and will go above and beyond to assist with any problems you may have. Definitely recommend this Dealership for you vehicles service needs
David Stokely
Jan 5, 2023
5
the customer service and the reps especially Fransico they make you feel like family
Tanya Pugh
Jan 5, 2023
5
Friendly and professional staff
Marla Owuama
Jan 5, 2023
1
Took my car in twice for service. They were supposed to rotate the tires. They said they did both times but never did. Now I don’t even trust that they changed the oil either. You can’t watched the service department from inside or outside.
Charles Finnell
Jan 5, 2023
5
Very satisfied customer service. I did the oil change and got suggestions for other parts that needed to change.
Anita Verma
Jan 5, 2023
5
Lo mejor
Noelia Campos
Jan 4, 2023
5
Very very VERY SATISFIED with our purchase today especially with my situation that i thought i wasnt going to get out a car for my mom and Chris Luong and his team made it happen for us! Chris Luong and his team had so much patience with our situation and he was more than happy to help us out! Thank you all so much for everything the outcome was so much better than wjat I expected. Thank you guys 🙏🏼🙏🏼🙏🏼🙏🏼
Amie Acosta
Jan 4, 2023
5
Excelente
aura marina axulen
Jan 3, 2023
1
It was my first time having oil change and transmission fluid change but it took them almost 7 hours my appointment time was 10:30am we got off there 5:30pm, they didn’t even informed us ahead of time that they didn’t have the trans-fluid available, that they had to sourced out somewhere, I had my daughter with me, we waited for hours not being able to eat properly because they said it’s almost done but it wasn’t. Worst ever experience.
Dale Harper Remedio
Jan 3, 2023
5
It was an awesome experience. I really enjoyed it, my service advisor was very honest and the service was fast
Carie Shanice Martinez
Jan 3, 2023
5
This dealership offers efficient service with excellent communication.
Richard
Jan 3, 2023
4
Annoying things here and there, just like any dealership. But overall they wanted me to be happy at the end of the day, regardless of if I bought a car with them or not.
John Doe
Jan 2, 2023
4
I had a great experience with Ryan and the finance department. Was able to get in, tell them what I wanted, and made a deal in exactly what I was looking for. Only reason for keeping one star is that the sticker on the car and sticker on the rear view mirror indicated my vehicle’s gas tank should’ve been full but it only had a few gallons. If it gets fixed somehow then I’d gladly change the rating left here to full 5 stars.
Eduardo C
Jan 2, 2023
5
I meat Marilu Perez in AutoNation Toyota Gulf Freeway as a service advisor. Her kindness, patience and great sense of responsibility to serve the customer are of great value and make Autonation Toyota a better place highly recommended
Reynal Perez
Jan 2, 2023
5
My sister bought a vehicle from Shakeel Firdous. He is well experienced and very helping by nature. I recommend all my family and friends to go see Shakeel Firdous if they need help with the purchase of a vehicle.
Warsha Fielding
Jan 1, 2023
5
My two daughters bought vehicles from Shakeel Firdous at AutoNation Toyota on Gulf Freeway. Shakeel Firdous is very professional and knowledgeable. I recommend anybody who needs to buy a vehicle go to Shakeel Firdous.
Aneela Afzaal
Jan 1, 2023
5
David Garcia help me with my purchase he ita the best and service is very fast thanks
kevin obura
Dec 31, 2022
5
Very good experience at this location. I was able to buy a Toyota Rav4 with no problems. Staff Very professional. Will refer friends and family to visit this location in the future. Thanks again. Mr.Vincent Nguyen enjoyed the experience.
gary smail
Dec 31, 2022
5
Excellent work they were very nice and went beyond and above !!!! Telling my friends
Venezuela Jones
Dec 31, 2022
5
Angela was friendly and Relatable .
Ishmael Rojas
Dec 31, 2022
5
Quick and easy experience with Muhammed! Thanks for all for the information and taking care of me.
Hamza Palwala
Dec 31, 2022
5
We buy 3 cars and I so happy with Auto Nation Toyota the service is excellent! They really take care about everything.
Rubi Gomez Diaz
Dec 31, 2022
5
Went out to look at. A new Toyota tundra and ms Zulibeth. Made my experience a delightful experience She was a lot of help with my decision thank you again ms. Zulibeth and Toyota AutoNation for all of your help
Steven Smith
Dec 30, 2022
5
Great service! I love how they took care of me. Thanks. UPDATE: I thank Marily so much. It was a great customer service experience! December 29, 2022 service was awesome! PLEASE be patient for a long wait. A great business stays busy. They take care of you. Remember, you want them to take their time that your vehicle is in great condition. Thank you so much!
Rosana Peek
Dec 30, 2022
5
Had a great experience buying, excellent service by MJ!
Nasima Khalid
Dec 30, 2022
5
Jose was helping me with my 10k milage service, he was very polite, and helpful. My first time getting service at Autonation was an awesome experience. 100% recommended
Mỹ Nguyễn
Dec 30, 2022
5
Recently experience buying used Camry for my grand son. We have searched few places. But we were not satisfied with the quality and price. I am very happy that we stop by to check with Muhammad at AutoNation Toyota 0.
Maimoona Ahmed
Dec 30, 2022
5
Super friendly and fast service! They even gave my truck a quick wash after the service done.
John Snowman
Dec 30, 2022
5
Went in to check out a new vehicle to trade in and zulibeth was more than helpful with all my questions that I had in buying a new car zulibeth
Cheakita Williams
Dec 30, 2022
5
I purchased my 2016 Toyota Sequoia Platinum from AutoNation Toyota Gulf Freeway The Sales Person very Knowledgeable and the whole was very smooth even the General Manager Mr. Mike Child personally to me and gave Thanks on my Purchase, the Finance Manager Abid was also very humble during the Financing I am 100% Satisfied and will recommend my Friends and Family Members to AutoNation Toyota Gulf Freeway
Amir Aziz
Dec 30, 2022
5
Wow, I came in to get my vehicle serviced and drove away with a new vehicle. Amazing service, that has always been my experience at Toyota Auto Nation located on the Gulf Freeway. Today the service was more than amazing, exceptional service I have received from Mr. Aziz.
Yolanda Garza
Dec 29, 2022
5
Zulibeth was wonderful. We told what we were looking for and she showed us our options Great buying experience!!!! I will be back
Thomas Idele
Dec 29, 2022
5
Quedé muy complacido con el trato excelente que recibí de parte del señor Carlos Pérez,muy profesional y amable,le recomiendo a todos los que vayan a comprar un carro en ese dealer que lo busquen,les aseguro que saldrán satisfechos,muchas gracias Carlos Pérez,bendiciones para ti y tu familia.
Reinaldo Ortiz
Dec 29, 2022
5
We went to explore options to get a Toyota. I am glad that we met Mr Muhammed Jawed. He explained in details all available options to us. I would highly recomend the dealership And his services.
Prince John
Dec 29, 2022
5
It was a very pleasant experience and I will highly recommend this dealership and my salesman Shajeel was very helpful and honest. I would give them a 5 star rating
MrNapoleonjr
Dec 29, 2022
5
Shakeel helped me a lot in the process of getting my vehicle
Kwang-Won Chung
Dec 29, 2022
5
Thanks to Alfredo Gonzales for his patience! He was very kind and help me to find my perfect car! I highly recommended to go with him. 👍🏻 Gracias a Alfredo por su paciencia! Fue muy amable y me ayudó a encontrar mi carro Perfecto. Recomiendo mucho que pregunten por el! 👍🏻
Isabela Roxelin Zogaib
Dec 29, 2022
5
Great and fast service by employee Angela Risinger, happy with my Tacoma
Hector Macias
Dec 29, 2022
5
My service department here is awesome. Hector, the service rider, was able to get all the requested maintenance and upgrades completed on the same day. After work was taking longer than expected they arranged for a shuttle. Great customer service
Dawn
Dec 29, 2022
5
Great service!
Carlos Barrera
Dec 29, 2022
5
Great experience overall!
Angela Risinger
Dec 29, 2022
5
Great experience
Ana Orozco
Dec 29, 2022
5
good service….. very kind coral garcia referred me to the service department to change the oil in my car
Alejandra G
Dec 29, 2022
5
Professional, honest, and customer focused.
Scott W. Stephens
Dec 29, 2022
5
Great and fast service by employee Angela Risinger giving her a rating of 10 from a 0-10
Hector Macias
Dec 29, 2022
5
Awesome coral was amazing!she was very nice and helpful with everything I needed
Robert martinez
Dec 29, 2022
5
Paloma was very helpful. She recommended services I needed that day plus a couple of future service I would need.
Mark Gaiser
Dec 29, 2022
5
Great service provided with no hassle of add ons, the service specialist was very friendly & knowledgeable & guaranteed my Avalon will be ready in an hour and it was, impressed by the service department.
Edwin Co
Dec 29, 2022
5
Justin is the best sales rep i have ever came across! he answers all questions and is always kind and patient! we have 7 Toyota cars and Justin helps with each and every single one!
kaliyah espinoza
Dec 28, 2022
5
Vincent, Pratik & Ivan were AWESOME! They went above and beyond. They understood my personal situation & catered to my every need, also they were super patient with me (I ask a million questions) I’m so grateful for how they’ve made sure I was satisfied while purchasing my car & way after with no hesitation. Vincent & his up lifting spirit is still going above and beyond for me even after I drove off with my new car, he’s not just trying to get a sale which sold me lol ❤️
Kelly Oviedo
Dec 28, 2022
5
Carlos Barrera helped me find my dream mom car!! He was so helpful and not pushy at all! He was so patient and definitely found the vehicle I was looking for. I ended up purchasing a RAV 4 and I just love my new car! Definitely coming back to buy my son a Camry with Carlos, definitely recommend him! Ask for Carlos if you want A1 customer service.
Jocelyn Tovar
Dec 28, 2022
5
We own 7 Toyotas currently and love the service Justin provides us every time! He goes above and beyond without asking. We have owned Toyotas for over 30 years and by far Justin has been the best Service Rep. Ty Justin for always taking care of the family and myself!
Armando Ontiveros
Dec 28, 2022
5
David ( service manager) & Alfredo Jose (sales) are both great people to work with! I have done a trade inn and they both helped me! If you come here…. Ask for them… I promise, you won’t regret it! :)
Aneidy Aviles
Dec 28, 2022
5
Hector was amazing . He had an answer for all of my questions
Toyota
Dec 28, 2022
5
Everything went smoothly. Could have asked for anything better
Gary Vick
Dec 28, 2022
5
Mr Maikel Coll was very helpful from the moment we came in, and helped us tremendously getting a good deal
perla guerrero
Dec 27, 2022
5
Good service, fast service, problem solved with a peace of mind for me. Thank you.
min zhang
Dec 27, 2022
5
Professional, patient, organized, and timely. Had a tremendous experience today purchasing our very FIRST Toyota.
Scott Stephens
Dec 27, 2022
5
TOOK CARE OF MY CAR FAST, KEEP ME WELL INFORMED THANK YOU
ROSE GARCIA
Dec 27, 2022
5
David García, me dio un excelente cervicio en mi segundo Camry
Cynthia Zavala
Dec 27, 2022
5
We own 7 Toyotas currently and love the service Justin provides us every time! He goes above and beyond without asking. We have owned Toyotas for over 30 years and by far Justin has been the best Service Rep. Ty Justin for always taking care of the family and myself!
Bonny Marie
Dec 27, 2022
5
Jorge Monzon provided an excellent service, he is very knowledgeable, honest and caring; there should be more dealers like him.
Julio Morales
Dec 27, 2022
5
The service was exelent didn't have to wait to long to get my car back 😉
Pedro Mendez
Dec 26, 2022
5
Francisco was amazing ! Great salesman, very professional, very friendly!
Maria Gonzales
Dec 26, 2022
5
I have purchased a multiple vehicles from Autonation Toyota Gulf FWY and have done my vehicle service here as well. Very smooth and easy process in Sales and services both Mr. Davíd the Service Manager and Mr. Child the GM. are very nice people. They wanna take care of every customer.
KOHM PK
Dec 26, 2022
5
I visited this dealer few months ago to buy my first car. The staff whom I met, Mr. Pratik was awesome. His support during our whole purchase process was amazing. I am planning to buy next car from them again. I recommend to visit this place and meet Mr. Pratik if you are planning to buy a vehicle for you.
Janak Lamichhane
Dec 26, 2022
5
We started having issues when the car kept making the slow clocking noise and rattling, and then there was like these little backfires are misfires from the engine. Called Hector, our service rep at AutoNation Toyota and he got us in the same day. Without us even asking he went ahead and made sure that we had warranty coverage on everything and when heading to care of all of the issues and we walked out of there the next day with everything taking care of - my car is running great and we are very happy.
Rudy Flores
Dec 26, 2022
5
Chris and other staff are so helpful. We have nice experience. Thanks Toyota.
Ma. Teresa Aruta
Dec 24, 2022
1
Be warned if you want to buy a vehicle THEY ARE LIARS AND LOVE PLAYING GAMES !!!!!!!! WASTED 6 HOURS HERE 3 CREDIT CHECKS AND FOR NOTHING !!!
Kevin San
Dec 24, 2022
5
Aziz was so helpful and got me a new car!
Reyna Nering
Dec 23, 2022
5
Abid and aziz went above and beyond for me to get my truck purchase. I would buy from them everytime I purchase a vehicle.
Jason Weeks
Dec 23, 2022
5
Good service experience and it was quick. I was in and out in less than 30 minutes
Gaurav Singh
Dec 23, 2022
5
David Garcia is my guy. Made trading in my vehicle for a new Toyota effortless. He knew the answer to all my questions and gave me the confidence to buy with him. If you're reading this review, ask for David Garcia. Habla español
Dirty Gold Strings
Dec 23, 2022
4
Service was performed as it should have been. As usual it takes quite a while for an oil change at the dealer; I never understand why it takes so long at a dealer. Using the coupon it only cost me $9.95 for a full synthetic oil change so a 2 1/2 hr wait was ok at 7 am on a Monday morning; I just don’t understand why an oil change takes this long at a dealership. It is frustrating that I had to go back and find the service representative to get them to reset the maintenance light on my vehicle. I had to then wait for my vehicle once again while they reset it. Why isn’t this a part of the checked items before returning the vehicle to the customer is baffling to me. Others dealers have this same small oversight.
Diane Klehn
Dec 23, 2022
5
Purchased my 4Runner from MJ, such an easy process I contacted MJ Sunday for a service yesterday and he set up me up with advisor by the name of Casey Gavida! She was amazing got us in today and took care of my car. Thank you guys
Rasheed Durvesh
Dec 23, 2022
5
I bought my car with Mj and Jose , i it was the best experience. Sonny Chen in Finace was very friendly, he helped me getting the genuine Toyota extended warranty with straight forward pricing. I highly recommend Autonation Toyota.
Taha Yusuf
Dec 22, 2022
5
Bought a car that hadn’t arrived at the dealership yet- Francisco was super helpful and great at keeping me on the loop on where my vehicle was and when it might arrive. Great service, would recommend!
Shelby Watson
Dec 22, 2022
4
Great service. Very polite and respectful staff.
Ruthy Corrigeux
Dec 22, 2022
5
Adam was very professional and explained every recommended detail. 👏
Patricia Canales
Dec 22, 2022
5
Good service and professional staff.
Meshia Horn
Dec 22, 2022
5
Excelente servicio del amigo Maikel muy recomendable
Jose Pinal
Dec 22, 2022
5
Had my 2021 Tundra serviced. Found out I had extra care coverage on my vehicle thanks to Brandon doing his due diligence in looking up the info, I saved money which is always a plus this time of year. 👍👍
Jeff Dill
Dec 22, 2022
5
Una excelente experiencia al comprar mi tacoma mi vendedor David Garcia me ayydo y me guio en todo el proceso fue todo un éxito lo recomiendo al 100%
Neymar Navor
Dec 21, 2022
5
Mr. Muhammed Jawed is an exceptional salesman! Once you walk in, you can’t miss his beautiful smile! I highly recommend you ask for him specifically or just walk to his desk like how I did! He is honest and a man who will tell you the truth! Very rare these days!
Mohamed AbdelGilil
Dec 21, 2022
5
Staff was very helpful and the service great
Mike Saucedo
Dec 21, 2022
5
Adam was very helpful and knowledgeable with providing me great service. I recommend coming here for any car services. Thank you AutoNation Toyota Gulf Freeway/
Leslie Benavides
Dec 21, 2022
5
La mejor experiencia con el vendedor Carlos Pérez. Muy profesional, amable y paciente.
Jorge Fruto
Dec 21, 2022
5
Gracias a David García por tan excelente trabajo que hizo por nosotros. Fue muy paciente y amable y logró conseguirnos el vehículo que queríamos. Nuevamente gracias!
Johanizs D’ Jesus
Dec 21, 2022
5
Excellent work. Perfect service from Rick and Jorge. Highly recommend these two guys.
Dan Williams
Dec 21, 2022
5
Adam did a great job taking care of my car giving me updates on it and everything highly recommended him
Ciara Esparza
Dec 21, 2022
5
Mohammad Jawed is always my go to person when buying a car. Thank you for making my car buying experience easy!
Nabeel Sattar
Dec 20, 2022
5
Had a great experience purchasing our brand new 2023 RAV4 😁 Alex Melgar was a great help throughout the process!
Josselyn Guerrero
Dec 20, 2022
5
Exceptional customer service. Mr. Greg Fletcher (service manager) and Ricardo (customer service) were amazingly exceptional when it came to assisting us. They both went over and beyond to deliver top-of-a-line support and customer service. They were both very communicative and on top of our issue. Our car was worked on in a timely manner, and delivered to us in great working condition. Both my wife and I are extremely appreciative of their support and prompt resolution to the issue our vehicle was having. Thank you Toyota Gulf Gate, Mr. Fletcher, and Rick. The Huffman's
Jeoffrey Huffman
Dec 20, 2022
5
Adam took care of me and my car I was in and out highly recommend him for a service advisor
Ciara Esp
Dec 20, 2022
5
Bought 2 cars from MJ. The best customer service and prompt delivery. Definitely recommend this place. Go see my man MJ!!!
Muzzy Sam
Dec 20, 2022
5
Services was done very quickly. Jose was very informative.
Tmkhouston
Dec 20, 2022
5
Very pleased with the service of my service advisor Sierra.
Zulekha Jawed
Dec 20, 2022
5
Great, very helpful and knowledgeable. Wonderful customer service skills, a pleasure to do business with!
Jennifer Deland-Blackburn
Dec 20, 2022
2
Been taking my car here for about 10 months. Basic servicing. Oil changes, tire rotation. Every time I take it in I get an overload of mixed information on unnecessary maintenance "recommendations". I book online appointments only to wait in line with everyone else who doesn't schedule online. I'll be taking my car elsewhere for further maintenance appointments. I think 10 months is long enough to get an accurate picture of how this business is ran. It's bad when one can't get top service from the dealership.
gerard huerta
Dec 19, 2022
5
Chris is an amazing salesman. Detailed sales person. You can really tell he cares about the buyer. We will be back to buy my husband a truck.
Paula Simpson
Dec 19, 2022
5
They all were super friendly and efficient when it came to my oil change . After they gave me my car back it came back with filled liquid and even a car wash.
Danielle Escalante
Dec 19, 2022
5
Chris is an amazing salesman!
Paula Vick Simpson
Dec 19, 2022
5
As always...service and professionalism was excellent.
Margaret Roy
Dec 18, 2022
5
So I just purchased my first car from Autonation Toyota! I have never had a better experience purchasing a car before (My 3rd car purchase). I initially talked with Frida about selling my car before I arrived at the dealership! She was very helpful and polite. Once I discussed buying a car and trading mine in she transferred me to one of their sales people, Melissa. She was very professional and made the process move along smoothly and made sure it was a stress free purchase! I will definitely be recommending her to others! Not only did Autonation offer a good price on the car I was interested in, but also took the steps to go it from one of their other dealerships! I can’t thank the people I dealt with enough!
Justin Dolley vav
Dec 17, 2022
5
Excellent atencion. Maikel Coll Sales Person, recomendado 100%.
Juana Rojas
Dec 17, 2022
5
Adam came through! 🙌🏼
Jackie Martinez
Dec 17, 2022
5
Great service.
AQ NG
Dec 17, 2022
5
Autonation Toyota is the best car dealer I’ve ever been. I recommend it 100%, especially the representative assistant Maikel Coll who has been very professional and knowledgeable about car sales, giving his clients the best options and a great service to achieve their goals.
Yisney ZG
Dec 16, 2022
5
Great dealership excellent experience!! Branden is the best he got me a great deal!!!
Stanley Knox
Dec 16, 2022
5
Great fast, professional, knowledgeable, friendly, and caring service. 5 STARS for Maria G.
Mae Jordan
Dec 16, 2022
5
I feel very blessed with the experience I had. Thanks Michael Child, Taha and Maikel. I highly recommend you go to Maikel if you have any questions about your Toyota or if you are considering a new purchase. He is extremely knowledgeable and helpful and he will ensure you are informed and HAPPY.
Jhoanna Becerra
Dec 16, 2022
5
Had a great experience with my salesman Branden Dupar. He was very helpful and kind. Answered all the question we needed.
Brittany and Tray The pranker’s
Dec 16, 2022
5
I bought my Sequoia recently, had a great experience with salesperson Shakeel. Finance manager Sunny Alidina was very professional and polite. whole staff was very courteous and upfront. they went over services and warranties with me. I had a chance to talk to the GM and GSM as well. Very humble management. I would recommend AutoNation to everyone.
Babar Samuel
Dec 16, 2022
5
Me and my husband recently bought a car from here! With the amazing help of Brandon, we went through the process so easily and fast. He helped us get the best deal we could get and really worked with us. I would definitely recommend this dealership! They truly do care about their customers and getting them the best service they can provide. Definitely would return with any car needs I may have in the future as well as point friends and family this way as well!
Alinthya Cabello
Dec 16, 2022
5
Muy buena atencion en especial Maikel Coll Aguilera lo recomiendo 100%
Jorge Arista Nueva
Dec 15, 2022
5
Mohamad and Rachel was super helpful in our purchase experience. Kudos to them
Joly Mathew
Dec 15, 2022
5
Look ! Myself, my family AND Friends are Proud to declare that our new Permanent Car & Truck connection is, without question, Ryan Gregory, at Autonation Toyota, Gulf Freeway !!! His customer service, attention to the fine details and willingness to have gone above and beyond my expectations has surpassed the level of Excellence most OTHER dealerships only talk about. Ryan’s Actions of urgency and proactive service are Second to none!! Thank you Ryan, and I will be buying from YOU for years to come - sincerely & respectfully, Jay Shank & Leah Walsh
Jason Shank
Dec 15, 2022
5
I really like this Toyota. They always take care of my vehicle!
Elsa Olvera
Dec 15, 2022
5
I just completed my 4th car purchase to my favorite salesman Maikel Coll. Working with Maikel Coll was an absolute pleasure! Maikel is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. I highly recommend you talk to Maikel if you are considering buying a new or previously owned automobile.
Ana Iris Diaz
Dec 15, 2022
5
Destaco la variedad de inventario, buen trato a los clientes y excelente servíos post venta. I highlight the variety of inventory, good customer service and excellent post-sale services.
Silvia Garcia Corona
Dec 15, 2022
5
We had a wonderful buying experience. Mr.Mohamed helped us to make it quick transparent deal. Helped us to get additional work done on car after buying also. Wonderful agent to talk to him
Nirmala Mamidisetty
Dec 15, 2022
5
Great service Great experience Great people
Mitchell Greer
Dec 15, 2022
5
Excellent experience in Sales Department.
Maikel Coll
Dec 15, 2022
1
The dealer was literally only interested in the sale, failed to tell me anything was wrong with the vehicle I was purchasing. he called me at 11:30 am and told me the vehicle was ready, I arrived at 7:30pm and the vehicle was not ready, he said they were “detailing” it. To which it was not because I found little pieces of trash and it still needed cleaning. He tells me after I do all the paper work and pay (at 9:45pm) that there is a windshield on back order and he’ll call me. I’ve called and left a message to the manager and have not heard anything from them. I asked if there was any dents or accident, was told no, it has a paint chip about 10 inches wide and also has a dent at the left rear fender.
ciara lozano
Dec 14, 2022
5
Carlos Barrera is a great salesman, he’s very friendly and helpful. He really tries to find you the right car. He recently helped me buying a Corolla.
Orlando Perez
Dec 14, 2022
5
For a good hour I thought I was going to walk out. But they were able to move things around and got me the truck I wanted for the right price.
Maria T Alaniz
Dec 14, 2022
5
I purchased a 2015 Lexus from a sales person named Coral she was the most helpful sales person I have ever met and very honest gave me a very beautiful car that drives so amazing , with the best price ever!! along with amazing rates . She made sure the car was in A-1 condition and even went up a level to test drive the car for me to assure it drove perfect . I’d lank to thank miss Coral for the most beautiful car with the amazing deal !
Hayyan Shaikh
Dec 14, 2022
5
Frida helped me sell my car and made the process very fast and easy. Explained the whole process to me and got me a check the same day. I would recommend her and this dealership to my friends and family!
Ericsson Jr Delgado
Dec 14, 2022
5
Not only did the crew over at AutoNation Toyota take care of my car, but they took care of me as well. I was severly under the weather, sick with the flu, and was about to go cross country for Thanksgiving. The body shop, service advisors, and even the payment ladies all expedited the repairs and payment so that I would ready to go without delay. Thank you thank you to all of the team members over at AutoNation Toyota Gulf Freeway, you guys rock!!
Veronica Trevino
Dec 13, 2022
5
Greeted promptly, told how long service would take, done exactly at minimum estimated time.
Michael Jones
Dec 13, 2022
5
I had a great experience at AutoNation Toyota service department! I made an appointment with Marily Perez and I was in and out in 45 minutes for my oil change & tire rotation. I highly recommend you make your next appointment with Marily!
Maria Child
Dec 13, 2022
1
I’m beyond mad, I took my car in about a month ago to do the normal maintenance for 10,000 miles. I was lied to multiple times. I believed them when they said they rotated the tires, which they did not.
Makenzie Gross
Dec 13, 2022
5
I had a wonderful experience at AutoNation Toyota. Coral García helped me get out of my raggedy old car I had for 9 years. She made the whole process very easy and made sure I was happy. Ivan verde was my finance person and he also made sure I got the warranties I needed without it being overwhelming. Overall, I will keep recommending this dealership to people I know!
Frida Garcia
Dec 13, 2022
5
My experience with Autonation Toyota was and has been very satisfying. Mr. Muhammad, is a very nice, humble and caring salesman. I purchased my vehicle, a Hyundai Santa Fe several months ago from him, and have been pleased with my automobile selection. I am always calling Mr. Muhammad to ask him questions, such as recommendations for a service person, what to do when I locked the keys in the car, and the list goes on. He never hesitate to help me, and always giving me the best solution for the situation. I am always telling others about how caring of a person he is and recommending that they experience him, when they are in need of a vehicle. I appreciate Mr. Muhammad and look forward to working with him when ever I have need of another automobile. Thank you, Mr. Muhammad for your kind service that you share with others.
edith fletcher
Dec 12, 2022
5
The service was pretty good. Thanks
Rosie Gutierrez
Dec 12, 2022
5
My buying experience at Toyota AutoNation was beyond expectation. I was fortunate to have Shajeel Khokhar who was always taking care of my purchase from end to end. I highly recommend Shajeel Khokhar to be your Sales Consultant. Here is my mom next to my new RAV4 2023. Next time you want a car, just ask for Shajeel, you will not be disappointed.
Rafi Kalustian
Dec 12, 2022
5
I have bought several Toyotas from Auto Nation. I’ll buy my next car from them too!
Paul Scott
Dec 12, 2022
5
I bought my first car (Toyota Corolla) from this dealership. When all dealerships in Houston area were charging unreasonably, they did not charge anything extra in the name of market correction. Mr Jawed's assistance and experience helped me in making better informed choices. I felt he had my best interests in mind.
DESH DEEPAK DIXIT
Dec 12, 2022
5
Great service and easy process with getting my vehicle. Would definitely recommend Branden D. on getting your vehicle, he made the process very smooth and easy for me.
ChuckHTX
Dec 12, 2022
5
I love their service. they took great care of me and my truck.
Brian Cano
Dec 12, 2022
5
Muy buen trato del vendedor Yani. Fue muy profesional y nos ayudo a encontrar un buen precio por nuestro carro.
Renier Rodriguez
Dec 11, 2022
5
I am so grateful with Yani. He did a great job with our purchase. Recommend 100%.
Maylin JC
Dec 11, 2022
5
Excelente trato de Yani. Recomendado 100%
Jaime
Dec 11, 2022
5
Thank you Pratik, great service. Keep it up 👍
dipak kandel
Dec 10, 2022
5
Once again the A team saw me through my car purchase seamlessly. Thank you Francisco and Alidina. Much appreciated.
Kelvin Maina
Dec 10, 2022
5
I bought my Truck from AutoNation Toyota Gulf Freeway Aziz and Julian treated nicely and the process was smooth Highly recommended
Joshua White
Dec 10, 2022
5
The attendant are attentive as soon as you pull through. Great waiting area for customers while my vehicle was being serviced. Pricing and service is clearly explained.
ELISA Espinoza
Dec 10, 2022
5
I was updated on every step of the car maintenance and even though I chose to wait, my wait time was an hour and on top of that- had the entire service free of charge following a promo that was going on, which I wasn't aware of! Thank you and great job!
Doricah Mapesa
Dec 10, 2022
5
Great customer service at AutoNation Toyota Gulf Freeway.I was help by Christopher Luong great personality and I was a first time buyer he made my purchase fast and easy with no hassle. I would recommend for anyone to stop by this location you would come out satisfied.
Bryan Guerrero
Dec 10, 2022
5
Thank you Pratik, love the vehicle, great service. Already referred your name to my friend.
Anuska Business
Dec 10, 2022
5
GREAT SERVICE!
Yahya Ghazanfar
Dec 9, 2022
5
They called and offered me a free oil change, safety checks, car wash. Appointment time of my choosing. In and out in an hour. That is not just hard but impossible to beat.
Dale Ritchie
Dec 9, 2022
5
Mr. Muhammad Jawed is very nice humble and he explained us very nicely no rush in deciding the vehicle I would be referring to my Friends and Colleagues if they looking for a car to buy
suleman lalani
Dec 8, 2022
5
So efficient and friendly. Never rude and I drive far just to have my Toyota serviced by them. Outstanding!!!
christina byrne
Dec 8, 2022
5
I had excellent customer service. Jaweed Mohammad was exceptiolly helpful. I give him 5 stars for his dedication to customer.
Wajahat Ali
Dec 8, 2022
5
Great place to shop car with awesome peoples ,
Syed Ali
Dec 8, 2022
5
I went to test drive a new Toyota Tundra the day after thanksgiving. I wasn’t planning to buy nothing that day, but the Tundra wasn’t something I had my eye since the new model came out this year. Shajeel Khokhar help to test drive a few models, then we talk about the numbers. He gave me the best over they could. I went home and no pressure. Then I thought about it and went back that night and bought the 2023 Tundra. Great customer service and Shajeel has done a wonderful job through the whole process.
Kristyan De Hoyos
Dec 8, 2022
5
Bought a car from here and Rachel and Jorge were very helpful and polite. Would definitely buy here again and reccomend this dealership to everyone in search of a new or used vehicle
Josh R
Dec 8, 2022
5
I am a very satisfied customer of Toyota AutoNation Gulf Freeway. I always take my truck there for any regular maintenance jobs. The last time I took it there for a regular oil change Luis took really good care of me. Everyone there is so nice not mention the shuttle service they have a great person doing this job too 😊👏I forgot his name but he is a very courteous person. I always receive great service 😊 👍
Maria Ponce
Dec 7, 2022
5
I had a very good experience with the Salesperson. No more negotiating prices for half a day only to leave frustrated. The sales team was easy to deal with and I was able to drive away in a new truck. 100% I would return for my next vehicle.
John Boozer
Dec 7, 2022
5
I was having a really bad day and Justin Vest calmed me down with a smile and said he would take care of me better than anyone else… and that he did. It is nice to deal with someone that seems to like what they do. Thank You
Craig Fletcher
Dec 7, 2022
5
Great experience, Vincent Nguyen made shopping for a car a good experience. I would recommend Autonation Toyota Gulf Freeway.
William Fininis
Dec 6, 2022
5
Very good service the staff was professional and courteous and service was completed in a timely manner.
Loyce Brown
Dec 6, 2022
5
Alex and Abid were great they pushed for the best deal for me and they had so much patience and were very persistent in making sure I was leaving the dealer ship with what I wanted and needed
Jackie Xol Chen
Dec 6, 2022
4
Service takes longer than expected. Staff is courteous and attentive.
Verushka Vazquez
Dec 5, 2022
5
Started out rough but they were able to accommodate me in a respectful and professional manner.
Shyloe51
Dec 5, 2022
1
01DEC... I did not get a call back from the Gen Mgr. Instead, I received a call from Craig, the Service Mgr. Craig stated that he knew who I was and recalled the situation that occurred. I began explaining the chain of events (false service entries, unauthorized services performed, vehicle damage, etc.) that have occurred over the past 5 years of bringing my vehicle in for service, which led to the current situation. As I spoke, I heard mumbling. I paused speaking, only to hear Craig engaged in a side conversation (non-related to this situation) with someone that walked into his office. For the record, Craig was one the staff that was dismissive towards me during the reported event. And, yet again, here he is continuing to show neglect. He offered an apology and a willingness to assist during my next visit. But, how does that help? I’ve been shown, twice, what my value is. #StillNotGood ===== Brought my vehicle in for a state inspection. The service advisor insisted something was wrong with the battery and that it needed to be replaced immediately. Only to later inform that no batteries were available. Then the sales pitches started. They seemed to be more interested in getting me to trade in my vehicle instead of providing the service that was scheduled. After 4 hours of waiting, my vehicle was returned with the license plate bent 90 degrees, gashes in my dash, and the battery terminals not screwed on. When I brought this to the Manger's attention, I was dismissed, almost ignored, and their only comment was to suggest I increase the frequency of my oil changes. #NotGood
Robert Timmons
Dec 5, 2022
5
Excelente trabajo el del vendedor el Sr. Maikel Coll, impresionante su dominio del proceso y del producto. Una muy buena experiencia.
Maria Becerril
Dec 5, 2022
3
1. The online appointment system is a joke. My appointment time was 8:30 but the scheduled superintendent wouldn’t be in till 9:30. 2. I was not greeted at all when I arrived and had to find someone to help me 3. The technical job was done nicely 4. The discount was great
Fjr1959 Eel
Dec 5, 2022
5
I am in the process of learning to speak English, so Hector helped me with my oil change. He is a gentleman. They brought me to the office while they were working on my car. I loved the service.
Diana Amaya
Dec 5, 2022
5
This is a good location. And Angela risinger is a very good helpful saleswoman.would 10 out of 10 recommend her and this place to anyone.
Zeresenay Tesfamariam
Dec 4, 2022
3
Pablo did a great job. Only 3 stars because it took much longer than expected to do the alignment. I also had to wait 25 minutes for my truck to be brought around to the service bay after I paid. Not what I would consider 4 star service.
Troy Coker
Dec 4, 2022
5
Really amazing service. Jose the service advisor was helpful.
Tofu Tofulicious (Tofu)
Dec 4, 2022
5
Francisco did an AMAZING job helping me as a first time buyer. He was patient, informative, and incredibly helpful. If you need a car, SEE HIM!
Amy Velazquez
Dec 4, 2022
5
Mr. Muhammed Jawed is the person you got to talk to about buying your Toyota. He’s very nice and understanding.
Thanin Chow
Dec 3, 2022
4
Muy buenos precios buen finaciamiento
Ruben Martinez
Dec 3, 2022
5
Angela Risinger was helpful and leaded me to a good deal. Go ask for her!
Millard Sailsman
Dec 3, 2022
5
Melissa Grimaldo is a fantastic saleswoman, she walked me through the entire buying process answering all questions I had for her with great patience. She was honest and forward, also putting in great work to meet our budget. I greatly appreciate her time and work ethic I will be returning to her for my next vehicle and recommending her to all of my friends and family. Thank you Melissa!
Alan Rico
Dec 3, 2022
5
Great experience with Zulibeth! We really appreciate the guidance during the whole process of buying a vehicle.
ANAKARINA COLMENARES SALAZAR
Dec 3, 2022
5
Great service department. Jose answers all my questions. I get timely service every time.
Diane Gallaher Thornton
Dec 3, 2022
5
For sure, go see Aziz. He got the truck I had been looking and by far beat the competitors price that I also shopped at. His Aziz got me in and out. Their team really took good care of me and my wife on my new 2023 Toyota Tundra Limited iForceMax, Crewmax! Thank you, and a special shoutout to Sunny in financing. I got a great rate. He’s awesome and a thrill to work with. Thank you! Steve
Steve M
Dec 2, 2022
5
This is the best dealership in Houston! With the help of Rachel and Sunnny, I was able to get 23 Tundra! Ask for them if you are in market for a new vehicle.
Son Tran
Dec 1, 2022
5
Coral was amazing! Answered all my questions and was so patient in my deciding process.
Rachel Daigle
Dec 1, 2022
5
We had the perfect buying experience when getting our Tundra. Chris took great care of us. We came in to look at a Tundra. He brought it up front promptly so I could test drive it and go over the features and specs. He answered all of our questions. This was probably the easiest car buying experience I've ever had. Thanks again Chris
JseriesRacing
Dec 1, 2022
5
Ricardo at the Service department took a very good care of my car’s need. I am Very pleased with the experience. Thanks to the whole team
Kaan Camuz
Nov 28, 2022
1
Brought my vehicle in for a state inspection. The service advisor insisted something was wrong with the battery and that it needed to be replaced immediately. Only to later inform that no batteries were available. Then the sales pitches started. They seemed to be more interested in getting me to trade in my vehicle instead of providing the service that was scheduled. After 4 hours of waiting, my vehicle was returned with the license plate bent 90 degrees, gashes in my dash, and the battery terminals not screwed on. When I brought this to the Manger's attention, I was dismissed, almost ignored, and their only comment was to suggest I increase the frequency of my oil changes. #NotGood
Robert Timmons
Nov 26, 2022
1
I was at this particular dealership on Saturday, November 12th and I had a 9:30a appointment. I went in for a state inspection and my tire pressure light continuing to come on. I was informed that I need a from end alignment, so of course I said okay fix that as well! I was never informed by Adam how long would I be there. So at 12:15p Adam told me that the technician stated that nothing was wrong with the tire in question. I was told it was no leak nor was it a mail in the tire. I said something has to be wrong because the tire pressure light has been coming on weekly for the last two weeks after I put air in the tire. They initiated that nothing was wrong with the tire. At 1p, I found Adam and asked how much longer and he stated that the inspection still needed to be done. I told him that I’ve been here for 3.5 hours and I had another appointment and needed to leave. 30 more minutes passed and still no car. I was furious because I was there for a 9:30a appt. and only one thing was completed on my vehicle. Wednesday comes and I have a flat tire on the tire that I told them needed checked and they insisted nothing was wrong with it. I called the dealership asking to speak with management and was told someone was going to call me and no one has called me at all! This is horrible business and won’t be returning to this dealership! Wouldn’t recommend it for no one!
Nic Nic
Nov 17, 2022
5
I took my prius in for an oil change and it was done quickly and they washed my car..
Carol Archer
Nov 17, 2022
5
Knew my front brakes on Tundra were close to end of life. Was able to schedule same-day appointment. Jose got me in for new front brakes and throttle body service. Multi-Point Inspection revealed that I also required new rear breaks which were replaced today also. Drives like new again! Totally satisfied customer. I will definitely be back, with BOTH Tundras. Throughout I felt like my Service Rep, Jose, was trying to genuinely help me. Thanks Jose!
Les McMillan
Nov 16, 2022
5
Received a Great/Excellent service from MR DAVID STOKELY in the Service Department. He went above and beyond making sure I had a great service experience. Also service advisor Adam HE did a great job helping me.
Velvin Lemus Alvarado
Nov 8, 2022
1
From start to finish a wonderful stress-free experience. Everyone was professional answered all my questions and provided first class service. I highly recommend AutoNation Toyota
DeLohome
Nov 2, 2022
5
A shout out to Ryan and Zulibeth for their great service. They both helped me to purchase a 2018 Nissan Rogue and worked together to make the sale as smooth as possible. The dealership is very well-run and inviting to customers. Thanks again and I recommend anyone looking for a quality used vehicle to give them a try!
Debra Gayle Strong
Oct 27, 2022
5
Great deal Good people They help me pick the right car Best car dealership in Houston
Michael Alvear
Oct 21, 2022
1
Avoid working with the salesman Francisco and this dealership. Exactly the type of dealership that puts a bad taste in peoples mouth. Stated they would accept outside financing BUT would a $3,000 NON-REFUNDABLE deposit to move forward with outside financing. I called a few Autonations in the area and they stated this was a tactic to push me into financing directly with them. It’s a used truck! Shop elsewhere and don’t waste your time. I already called the GM about this issue and no response. If this is something that the GM (Michael) would allow, then that should be your sign to avoid! I don’t need the automated GM response either as I have been trying to contact either him or Steve (General Sales Manager)
Luis Lopez
Oct 21, 2022
5
Great courteous fast service
Joe Simmons
Oct 17, 2022
1
Never in my life have I had a worse experience with a car dealership. From the unprofessional and inattentive salesman to the complete lack of respect from the whole company. I purchased a Lexus and the process was the most painful one I’ve been through. The salesman was less than helpful. Once the car was brought back home they failed to attach a missing piece in the trunk or supply a spare key. These things I had to get taken care of at my local Toyota dealership back in Louisiana. My calls/text went unanswered when I had question about these issue. To top it all off the dealership took an extra $600 from me when they didn’t request a pay off of my current car and I had to pay the car note on a car I already sold. Do not give them your business or the time of day.
Jamie Gautreaux Monroe
Oct 12, 2022
5
Just bought my 2023 4runner SR5 premium from here and had a great experience! Rachel got everything in order before I walked through the door via email and text. I love my 4runner and it was worth the hour and half drive :)
Heather Lynnsey
Oct 5, 2022
1
The only communication you get is when they’re trying to sell you a car. If you need ANYTHING else before or after the purchase, good luck getting in contact with them!
Monica N
Oct 5, 2022
5
courteous and helpful - good service agent who was fast and efficient
Nancy McWhorter Browning
Sep 30, 2022
5
Darlene took very good care of me and my maintenance check on my Corella was less than an hour wait. Thanks so much!!
Jeanine Kirksey Medley
Sep 19, 2022
1
All I came for is to fix the recall and fix the grip handle. Jose S. sent me a text saying I needed a new battery. Then text me I needed new tires immediately. I said yes to new battery which I may or may not needed. But no way I needed new tires. I had just had the car inspected and know I didn't need new tires. Not going back again
Susan Darby Heeth
Sep 18, 2022
5
Brandon Silva in service took great care of me! I needed some warranty work done and he kept in touch with me through the whole process, start to finish, and the repair was successful. They even washed our car!
Greg Roland
Sep 16, 2022
3
My overall experience at the dealership was pleasant after the purchase of my Ram 2500. It’s what didn’t happen after my purchase that has me upset. My truck was still in make ready get checked out oil change Etc. After my test drive I noticed a hard pull to the right. It was late Saturday evening I brought the issue up to my sells Rep supposedly she went and asked if it can be taken care of by the Dealership and I was told Yes!! But only if I could bring it back with a appointment the following week!! I’ve called and called sent emails left voicemails and I’m totally being ignored!! So now I’m going to be out of a additional 3100 to get the wheel hub bearings replaced. Instead of telling me the truth Commission was More important than Customer Service.
Cedric Ray
Sep 14, 2022
5
Great service. My Service Advisor Tommy Idele is the best. highly recommend taking your car to this location.
Art G Escobar
Sep 5, 2022
5
Thank you for your kindness and honesty. Great people , great cars and easy financing process.
Marilu Ruiz Lopez
Sep 4, 2022
1
I bought my car from this dealership back in March. I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my house). It started off with the guy telling me that there wasn't any technicians available to work on my car since it was a Chevy and this is a Toyota dealership. I said "well I made an appointment, the lady verified what vehicle I had, and I bought this car from here". He said "well you may have to leave it for a day or 2 for us to work on it". I told him that I could not do that since this is my only means of transportation and I asked if they provided rentals. His response was "the list for rentals is so long you won't receive one before we are done working on your car". I told him that he needed to figure something out because I needed my car worked on today and I scheduled an appointment and that's something they should check before scheduling. So he went to talk to his manager and then comes back saying we can loom at your car today. So I go in and wait to find out what is going on with the car. He come back after about a hour and tells me I need new tires. I said "ok well I have only had this car 4 months so why am I needing all 4 new tires?" He said "because the alignment is off and your tires are worn down". I told him that this obviously was a problem with the car when I purchased it so it should be covered under warranty since they have the certified pre-owned warranty. He then again said "let me speak to my manager". This time I waited 2 hours and finally had to hunt him down, and ask if he found anything out. He said "I haven't talked to my manager yet" then walked to go find him. He comes back and tells me the sales manager is going to speak to me, and to go have a seat at the small table. I wait another 20 minutes and I talk with the sales manager who was very helpful and seemed appalled at the fact that I had now been there 4 hours and haven't gotten anywhere on the car issue or even been given a quote on what I would need to pay. So he goes to find the service manager. He comes back and tells me that the service manager will be with me shortly. This is when the service rep that I've been dealing with all day comes and apologizes for not giving me a quote and is still set on me purchasing new tires and tells me it will be around $860 for tires and oil change. I said "I refuse to pay that. I don't need new tires and shouldn't need new tires after only having the vehicle for 4 months". He then leaves again to go get his manager. This guy comes and sits down with him. He never once introduced himself or even asked my name. He just started telling the guy what to take off the bill and such. I told him he can take it all off because I refuse to pay it. He stood up and walked away. I told the guy I just wanted my oil changed and nothing else. He leaves and comes back about 45 minutes later and tells me that I owe $90.04. I said when I scheduled the oil change I was it was $69.95. He said yeah but we did an alignment on your vehicle so that's what you're paying for. I told him I never once agreed to that. That I told him to just do an oil change and I refused to pay it. His response was well we already did it so you have to pay for it. I argued with him for about 5 minutes and told him he needs to work on his communication skills because not only did he give me the run around all day he failed to listen or communicate with me. I was finally fed up and just paid the $90.04. I paid with cash and he apparently couldn't take cash payments. So he took me over to another desk where a lady was. She had her mouth full of mouth wash and didn't even speak to me. She motioned her hands and pointed at the amount due on the paper and did more hand motions and mumbles while taking my payment. After she gave me the change back she motioned me out the door and mumbled and waved. At this time I was completely fed up with the unprofessionalism. I said where is my car, no one has communicated with me on where I go to get my car. She then finally spits out the mouth wash and tells me where my car is. She then proceeds to tell me she's sorry she was going to get her lips done and wanted to make sure her breath didn't stink. I just said I don't care I want my car so I can get out of here. She then asked me if I wanted to speak to the manager because she could tell I was not happy and wanted me to leave happy. I told her I had already spoken with the manager and she insisted. She went to get him and came back and said "oh he said he spoke to you already and he doesn't need to speak with you again". I said yeah and he was no help in the beginning either and I left. I will not ever come back to this dealership for anything and will not refer them to anyone as well.
Kristen Howard
Aug 31, 2022
5
Lots of cars to select from! Buying process was quick!
Jennifer Phillips
Aug 26, 2022
5
Very professional & reliable
Heather Gaspar Vega
Aug 23, 2022
5
took my truck in Justin Vest got me in and out quick. Very good working with him i recomend him as your service advisor
Campuzano Eli
Aug 22, 2022
5
took my car in for an oil change. Jose took good care of me. He and the technician even sent me a short video of what needed to be done. ended up getting my brakes done in the process. Great job
Matthew Haslund
Aug 15, 2022
5
Always quick and easy to get my car serviced
Ian Aigbivbalu
Aug 15, 2022
5
The dealership is the worst of toyota’s near the area…
Soumyo Kabir
Aug 12, 2022
5
Highly recommended..Nice and friendly staff with excellent service .
Radhika Kandel
Aug 2, 2022
5
Had no issues Rachel De Leon solid salesperson
Gene McIntyre
Aug 2, 2022
5
Justing was very helpful. Great customer service
Cindy Martinez
Aug 1, 2022
5
Beyond blessed !!! Thanks to AutoNation Toyota @ Gulf Freeway!!! For the purchase of my new vehicle. Very clean and professional dealership. David Garcia (sales rep) very enthusiastic, attentive, with a great personality. Come and see them for new or pre-owned vehicle needs !!!
Brisy
Jul 20, 2022
5
I had been looking for a C-hr for a year now, I found a few but the dealership markup was insane at other lots. I am so happy I was able to work with Clarence to make it happen. Very professional and friendly employees, including finance which was a treat. I love the no-nonsense business of buying a car with Autonation Toyota!
Kimberly Clausen
Jul 15, 2022
5
The team at this location was very quick and extremely polite! I usually hate going to dealerships but these guys really work hard to change the experience!
Jacquie DiGulio
Jul 14, 2022
5
Angela Risinger was excellent !!! She explained everything thoroughly and was attentive to all my needs. The sale of my Toyota went quickly and I was impressed that I was able to get the amount I wanted. Thanks to the entire team from the manager and his sales force. I was a pleasure doing business with your company !!!
Rita Glass
Jul 13, 2022
5
Clean dealership and spacious waiting area for guests. The service advisor was very attentive and professional. I had a good experience and plan on returning.
Meshia Horn
Jul 11, 2022
5
I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!
Ashley O'Malley
Jul 6, 2022
5
I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!
Ashley
Jul 6, 2022
5
I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!
A
Jul 6, 2022
1
Several things just lacking. We were first told that we could use our company tax number, as this purchase was for resale. Then later we were told that we couldn't. We are based in the DFW area, and this purchase was made on line based on the pictures and information provided for by AutoNation. None of the pictures provided by AutoNation showed a 5" red scratch on this gray truck, and the bumper has been hit at some point. It is not terrible, but it is noticeable. Also, nothing was shown or said about the 4 bolt holes on the top surrounding the bed. These are quite noticeable, and look bad. I guess the previous owner had a bed cover and decided to keep it. Truly unbelievable that this wasn't mentioned. We paid $475 to have the truck transported to us here in Dallas, but it took over a week after they received the cashiers check for the truck for us to get it. Mark Bobbitt 682-553-3333
Mark Bobbitt
Jul 3, 2022
5
Highly recommended …………….
Chucky Sosa
Jul 3, 2022
5
Excelente servicio y personal amable y atento
Luis Guillen
Jul 2, 2022
5
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Dooshima Akile
Jun 27, 2022
5
Nice and friendly staff Mr Abdul Aziz excellent customer service
Murad Aly
Jun 24, 2022
5
I dropped my car off at 7:00am to have the oil changed and a recall. At 7:30am I was in the shuttle on the way to my home. The shuttle driver was very friendly and we had conversation all the way to my destination. I received a call at around 8:40am that my car was ready for pick up. I had a ride back so didn’t need Toyota to come pick me up. When I got there to get my car I found out they had even washed it for me as a curtesy. Amazing service and I love being treated so special. Thank you Toyota your staff is amazing and Luis Guzman was so professional I will be back for my next service.
Charlotte Hunt Cannon
Jun 21, 2022
1
Dejan los carros sucios por dentro
Jose Castillo
Jun 20, 2022
5
Service department is great, Replaced my battery and also washed my Corolla
Mike Henderson
Jun 18, 2022
5
Excellent Customer Service! I purchased my very first vehicle with Maikel Coll Aguilera. Early birthday gift from me to me 🥹❤️
Jessica Padilla
Jun 17, 2022
5
This dealership is further from me than Demontrond, but I enjoy coming here. The staff is very friendly. They take a little long however, the waiting area is always stocked with coffee and clean. The best part is I never have to ask them to wash my vehicle. They do that automatically. At Demontrond Toyota when I spoke to the head service guy, Mike, and asked if they could wash my truck, he responded with, “Well did you buy your vehicle here?” I said no, then he says “well we don’t have time today.” My next purchase will be here. I will never return to Demontrond Toyota. Keep up the good work Autonation!
Joe Gonzalez
Jun 11, 2022
5
Thomas was very helpful,an great fast service
Patsy Burris
Jun 10, 2022
5
This is the Best Toyota dealership in Houston area. No nonsense straight forward team that keeps their promises. I live them Ask for Rachel.
Leland LaPine
Jun 6, 2022
5
Francisco was super awesome and helped me get my car. He was very helpful and has great customer service. THANK YOU FRANCISCO!! I definitely recommend you guys coming here. You will NOT be disappointed.
Cristina Cruz
Jun 4, 2022
5
Great place to buy a car ! Fast and ready to accommodate in any way needed
Brenda Rawls Elledge
Jun 1, 2022
5
Prompt greeting, service explanation clear, comfortable waiting area and efficient wait time.
Elisa Espinoza
May 30, 2022
5
Very professional staff and fast service!!!
Cindy Garcia-Glenn
May 29, 2022
5
Excelente trabajo de mantenimiento manteniendo informado al cliente todo el tiempo del progreso del mantenimiento
Ramses Figueroa
May 21, 2022
5
Fast,professional service,associates are always very helpful and courteous.
Willie Ruiz
May 20, 2022
5
Good Service department!!
Cruz Mobile-Homes Torres
May 19, 2022
1
Bait and switch. I listed my 2015 Avalon Hybrid on CarGurus for $21,500. They accepted my offer. When I went down there, they lowered the offer from $21,500 to $17,000. The new price was not the result of the condition of the car, etc. This new price, $17,000, reflects the current published trade-in value. Bait and switch.
Bill
May 15, 2022
5
Fast and friendly with the service. Helped understand all problems.
Lorena Pineda
May 13, 2022
5
Had my maintenance done the service was fast and the people were very friendly
Penny Cole Abston
May 11, 2022
5
Always Excellent service provided by Pablo
Muhammed Jawed
May 8, 2022
5
They are the most helpful people ever!! I needed help getting a new car to upgrade from my 2003, and Carlos Barrera helped me get a 2022 Camry LE!! He made sure I was well taken care of and had answers for all my questions! Also thank you to Taha Yusuf for helping me understand the whole process and any information I needed to know! Definitely will continue doing business with AutoNation Toyota Gulf Freeway.
Mariah Escobar
May 8, 2022
5
Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com
Goodness McDougall
Apr 29, 2022
5
I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend using their service department.
Coby
Apr 27, 2022
5
Overall my experience was good.
Sierra Pompa
Apr 18, 2022
5
Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.
Shraddha Dave
Apr 15, 2022
5
Excelente servicio y gente amable
Omar Camarillo
Apr 15, 2022
5
amazing staff!!! so helpful and nice!!
Liz Sanchez
Apr 14, 2022
5
Best deal in the city and nice staff
Jawed Popal
Apr 6, 2022
5
Excellent service and friendly staff
Nabin Niroula
Mar 31, 2022
5
We had a great experience from start to finish. They had the car we wanted and gave us a great trade in value. Coral in sales was great to our kids. She took the time to make sure they weren’t bored. Happy kids…happy wife…happy life! I am happy to be back in a Toyota!
Mmdrum72
Mar 30, 2022
5
Great service, friendly staff and a nice place to shop for a car. I've bought my last three cars there and will buy my next one there too!
William Dilworth Jr.
Mar 27, 2022
5
I would recommend to anyone who is looking for highly professional workers who are problem solvers. Would come again anytime.
Luis David Urdaneta
Mar 13, 2022
5
Most helpful and very convenient place from my home
Narendrasinh Varachhia
Mar 9, 2022
5
Salesperson was very helpful and had knowledge of vehicle. Dealt with courteous and helpful advisers on my first oil change. 😎👍🏼
Tony Padrón
Mar 4, 2022
5
the service was excellent I am very satisfied with the service tank you miss Sierra!
Jose Jimenez
Mar 4, 2022
5
Son muy amables, atentos y profesionales. Los recomiendo ampliamente porque te solucionan rápidamente tu problema. Me contento de ser uno más de la familia AutoNation Toyota Gulf Freeway
Miguel Parilli
Feb 28, 2022
5
The service was professional and courteous, the service representative was knowledgeable about my vehicle and provided updates on the state and performance of the vehicle. She gave me a time frame for completion of service and I was not disappointed. Before I left, she gave me an update on future service needs for the vehicle. Excellent job!
Rodwell Thom
Feb 26, 2022
5
In the past, I’ve had a decent experience. Haven’t been in over a year and this visit was not good this time. I was early to my appointment but still had to wait over 3.5 hours for an oil change and tag light replacement. It was disappointing and a waste of my whole afternoon.
Jakae Crawford Porter
Feb 22, 2022
5
Good attention and helpful.
Efren Camarillo
Feb 22, 2022
5
Great customer service. I liked it
Cuong Nguyen
Feb 20, 2022
4
Angela sales, got me the 4Runner I wanted, the finance department was good. The Pre-prep department good. Only complaint was the weather, it was raining! 😁
Steve
Feb 12, 2022
5
great service............
Ashley Williams
Feb 11, 2022
5
Quick and very enjoyable process. They treated me like family. They had exactly what I was looking for and went the extra mile for me. i will recommend to everyone I know.
Mauricio Rios
Feb 11, 2022
5
Exelente servicio !!!!!!!
Nancy Figueroa
Feb 10, 2022
5
Excelente servicio en la área de vendedores recomiendo a la vendedora Carol y al jefe de coalición Carl
Brenda Teresa Rodriguez
Feb 10, 2022
5
did what I needed them to do
Chuck Cumberland
Feb 7, 2022
5
Service is always top notch. Agents are always polite and quite knowledgeable. I'm usually in and out in less time than predicted.
Deidre Cooper Hicks
Feb 2, 2022
1
I purchased a vehicle from here 2 weeks ago. (Used) I was just sen an email that asked me to leave a review. So here it is. If you purchase from here (i wouldn’t again) make sure you read your purchase order and the “fees” that are on there. Particularly a “400 dollar window tint” fee. I asked about it with my sales person, my finance person and was told by both that the tint had already been done. After taking the vehicle to someone who does tint, we were told there was no new tint on the vehicle. After calling this sham of a business out, all we were told was that, “sometimes it gets overlooked so bring the car up and we will put it on”. That’s not how this works, plus the vehicle is a 17 and the tint is fine. It’s a flat out scam and I would never do business with these people again. As of now, we were told we would get the 400 back, but as you can guess, we are getting the runaround about that as well. Stay away from this dealership
James Jay Richter
Jan 28, 2022
5
I’ve been searching for a TRD Pro and finally found a great deal . Shout out to Francisco, Pratik, and Taha for making this such an easy and enjoyable process
Mauricio Rios
Jan 25, 2022
5
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Bobby King
Dec 2, 2021
1
I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee
Jp Morgan
Nov 5, 2021
1
First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.
Jocelyn Williams
Nov 2, 2021
5
Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Sylvia Juarez Gloria
Oct 14, 2021
1
The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.
Brandon J. Hernandez
Oct 8, 2021
5
Cheapest in town Friendly Service department ok
TrịnhDu Du
Sep 29, 2021
1
Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?
Elena Castro
Sep 25, 2021
1
Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!
Kne
Sep 23, 2021
5
They gave me great service and answered all my questions,
Tom Allen
Sep 17, 2021
1
Charge 700 for 2 tires n a rotation, get out a here
Jos Quick
Sep 16, 2021
5
I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo
Yvonne Ramirez-Castillo
Sep 14, 2021
1
Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like
Nietto Moises
Sep 3, 2021
1
We purchased our 4 runner, drove it off the lot having ordered and paid for fenders to be put on. Waited several months, constantly checking in, finally called to say we’d be calling BBB. Amazingly the fenders were there the next day. Had them put on, a few months later while driving down freeway one rips off. check others and another one is loose. Call dealership, wait three weeks and take car in. Pick it up and the fenders aren’t properly installed, already peeling up. Now waiting to have them put on again. Absolutely terrible service!
Michelle Ecord Napier
Sep 3, 2021
5
Que ahí buenas trocas y ofertas..!!
Leo Ruiz
Aug 26, 2021
5
I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!
Sidney Weikel
Aug 17, 2021
5
My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.
Lourdes Ivette Gonzalez
Jul 30, 2021
1
The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.
Paula Moseley Moreno
Jul 27, 2021
1
Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority
Tacoma19
Jul 26, 2021
5
The smoothest and fastest car buying experience I’ve ever had! Great customer service.
Carly Norwood Bean
Jul 24, 2021
5
We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!
Brian Hettler
Jul 21, 2021
5
Su atención y servicio soy cliente desde 2005
Ricardo De la Garza
Jul 16, 2021
5
To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.
Sam Bishop
Jul 12, 2021
5
First rate for courteous and professional service.
Carol Tacquard
Jul 9, 2021
1
Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.
Jennifer Clack
Jun 25, 2021
5
I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.
Carlos Rodriguez
Jun 25, 2021
1
The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!
Andie Plata Trice
Jun 22, 2021
1
My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.
Victoria Perez Daddona
Jun 21, 2021
1
Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.
Jody Barnes
Jun 21, 2021
3
My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.
Victoria Daddona
Jun 21, 2021
5
My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!
Karim
Jun 20, 2021
5
GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!
Rosaena Garcia
Jun 19, 2021
1
I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.
Racheal Boretski
Jun 15, 2021
4
Very long wait times... and they wash your car whenever they feel like it
Richard Cortez
Jun 12, 2021
1
I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.
Won't Be Back
Jun 11, 2021
5
Clarence Hill was amazing, polite, attentive and he got me the car I wanted.
Lisa Boussattach
Jun 10, 2021
1
I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!
David Ralph Currey
Jun 10, 2021
5
We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.
Linda Deel
Jun 8, 2021
4
Jose Companno is our regular service adviser. He is helpful and nice person.
E H Qazi
Jun 6, 2021
5
They did everything faster than I thought they would and had great service!
Maria Lopez
Jun 6, 2021
4
Took long just to get an oil change and tire rotation
Daniel Zavala
Jun 6, 2021
1
Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street
Roger Garner
May 31, 2021
5
The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.
Liz N Scott Wallace
May 28, 2021
5
Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.
RFHump17
May 28, 2021
5
Advisor very helpful with my recall notice plus a service check.
Mario Gandara
May 27, 2021
5
It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours
Ruben Luna
May 26, 2021
5
It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs
Cherry Semsem
May 25, 2021
1
Confused, not callback by the supervisor who promise to callback with information. Not good
Benneth Ibe/ Justina ibe
May 24, 2021
1
There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.
John Do
May 23, 2021
5
Always a pleasure dealing with AutoNation Gulf Freeway!
Thomas Moncrief
May 21, 2021
5
Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.
James Cortinas
May 18, 2021
5
Spacious lobby. Clean restrooms. Very friendly helpful service managers.
Victoria Willms
May 17, 2021
5
Very good job you guys and the service was very professional
Blanca Munivez
May 13, 2021
5
My service person was very professional and helpful.
Barbara Reyna
May 13, 2021
1
The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.
Ellen Davis Johnson
May 10, 2021
5
Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)
Karen Carter
May 7, 2021
5
Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!
Jesus
May 6, 2021
1
Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.
Policarpo Martinez
May 5, 2021
5
I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative
Theresa
May 3, 2021
5
Whole process was like a breeze! Good salesmanship and financing personnel.
Mohammad Arabi
May 2, 2021
1
The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.
Tracy Huynh
May 1, 2021
5
From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.
Jesus Tolentino
Apr 30, 2021
5
Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.
James Miller
Apr 30, 2021
1
Please do not waste your time here. Terrible service.
Emmanuel Onyemem II
Apr 27, 2021
1
I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.
Brandon Nelson
Apr 27, 2021
5
I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.
Jo Orozco
Apr 22, 2021
5
Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true
Dottie Fallaw
Apr 20, 2021
1
I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.
Mya Vazquez
Apr 19, 2021
4
Great except the cashier was not wearing a face covering
Marshall Kimble
Apr 19, 2021
1
The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet
Michael Austin
Apr 18, 2021
1
Waiting time for an oil change is extremely too long with appointment.. poor service
Josue Rivas
Apr 18, 2021
5
Special thanks to Hector Rivas for his help and advice.
Patricia Sermas
Apr 17, 2021
1
The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.
Noel Leon Mendez
Apr 16, 2021
5
My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!
Edward Banda
Apr 14, 2021
5
wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?
Anita Thomas-williams
Apr 14, 2021
4
I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....
Fabian Sanchez
Apr 12, 2021
1
My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck
Jose Barajas
Apr 9, 2021
5
Great enjoy the visit everyone was great I will come back
Debbie Martinez
Apr 7, 2021
2
I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.
Yasuhito Oiwa
Apr 6, 2021
4
Good experience and customer service. Somewhat slow for service advisor to check in.
Alberto Montero
Apr 5, 2021
1
Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!
Robin/Max
Apr 3, 2021
1
Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman
Richard Gatlin
Apr 3, 2021
5
Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.
Manolito Co
Apr 1, 2021
5
I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.
Juan Benavides
Mar 31, 2021
5
I am very impressed with this dealership. They are very transparent
Gift Eze
Mar 29, 2021
4
Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.
Cindy Bonette-Durand
Mar 28, 2021
5
I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!
Peggy Driskell Miller
Mar 23, 2021
1
Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.
Felicia Matta
Mar 21, 2021
5
Provided great service and follow up. Service person was courteous.
Craig Masters
Mar 19, 2021
5
The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.
Guillermo Lacomba Gerena
Mar 18, 2021
5
I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you
Mary Delgado
Mar 17, 2021
5
just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again
Reed Vyrostek
Mar 16, 2021
5
Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota
Enrique Garcia
Mar 16, 2021
5
Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.
Craig Fowler
Mar 15, 2021
4
Great service just need to fix the car wash machine
Nicholas
Mar 14, 2021
1
The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.
Sergio Luna
Mar 13, 2021
5
Their service and those that service you.
Betty Ann Crouch
Mar 10, 2021
2
The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).
Shinyee Lee
Mar 9, 2021
5
Fast , friendly , great service will be coming back if needed
Miguel Patino
Mar 9, 2021
4
wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me
Pearly Davis
Mar 8, 2021
5
Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!
Ricken67
Mar 7, 2021
5
The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.
Elmer Settles
Mar 6, 2021
1
Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job
Randy Ngo
Mar 3, 2021
5
Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!
Christopher Varela
Mar 2, 2021
5
Good customer service. Very happy with the fast service
Carla Guerra
Feb 28, 2021
4
The price for the service is high. Customer service was okay. Comparatively the price is high.
Amare Yilma
Feb 11, 2021
1
Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....
Bharatkumar
Feb 10, 2021
1
The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.
Rudi Henriquez
Feb 10, 2021
5
Very efficient, fair experience. Salesman (J Monzon) exceptional.
Ronald Stasky
Feb 10, 2021
5
Great service and the employee was a great helper.
Maria Lopez
Feb 5, 2021
5
I rally appreciate the professional service that I received at AutoNation
Curtis Gillins
Feb 5, 2021
5
They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.
Michelle Nasser
Feb 1, 2021
5
The sales Associate and the Loan Specialist provided outstanding service!
John Derek Moody
Feb 1, 2021
5
This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.
Farhatullah Sharif
Jan 30, 2021
2
Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.
Long Wait
Jan 29, 2021
3
Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.
Gaylel DeBusk
Jan 29, 2021
5
Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.
yolycan00
Jan 27, 2021
4
Really good service. The repair took a week and the staff was very friendly.
Rut Mateo
Jan 23, 2021
2
Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.
Kris Roland
Jan 18, 2021
5
Luis Trevino has Grt customer service.
Delthine Davis
Jan 17, 2021
5
Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!
Julia Noriega
Jan 15, 2021
5
The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!
Diana Hodges McDevitt
Jan 14, 2021
5
Great service and fast! Coffee is good.
Biggy Cixi
Jan 13, 2021
5
Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.
Rosannah Robinson
Jan 12, 2021
5
Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!
Tyra Walker
Jan 9, 2021
5
My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!
Doricah Mapesa
Jan 8, 2021
4
Customer service rep is nice and have a good selection of vehicles.
Sharma Laronde
Jan 6, 2021
5
The purchase was done in 2014. This visit was the response to a recall to replace air bags.
Gustavo Cei
Jan 4, 2021
1
Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.
Patricia Avalos
Jan 2, 2021
1
The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.
Shannon Mallard
Dec 27, 2020
5
I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.
Gene P Sims
Dec 26, 2020
5
Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.
David G Flores
Dec 25, 2020
5
Real good service ,fast, professional , friendly and informative.
Mario Banda
Dec 21, 2020
5
Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.
Brent Robinson
Dec 21, 2020
1
I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here
Christopher Rogers
Dec 19, 2020
5
Great service. Appointment is flexible. The car is even get washed this time.
Anh Hoang Tran
Dec 18, 2020
5
Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.
Yelmi Zcru
Dec 16, 2020
5
I got the car i was lookin for...
Richard Cortez
Dec 15, 2020
1
Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.
Timothy M
Dec 15, 2020
1
compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..
Jose Kastro
Dec 14, 2020
5
The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!
Rose Guevara
Dec 11, 2020
1
I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.
Andrew Lieu
Dec 11, 2020
1
I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.
Bernard Brady
Dec 7, 2020
5
Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.
Rene Rodriguez
Dec 6, 2020
5
I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.
Aron Haile
Dec 5, 2020
4
I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.
Rodolfo Lozano
Dec 5, 2020
2
I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.
Laura Burke
Nov 30, 2020
5
Thank you Zillie was very helpful This place is very close and convenient to me.
Margrett Moussa
Nov 25, 2020
2
I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.
Regina Masters
Nov 23, 2020
5
Was very happy customer. Service was great and fast!
Monica Tucker
Nov 22, 2020
1
I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended. Another bad experience on September 2022. I have to go t9 this dealer because my oil change can only be done on this location. Darlene, my service advisor was awesome, she really tried her best to satisfy me as a customer,. It is not her fault what happened but I have to tell my experience. First of all, as soon as you enter you have the machine that scans your car, and they told my that the alignment was bad on the back, I said that was strange since I did an alignment with them 6 weeks ago. After checking the date , they will going to check and that will add an hour to my oil change appointment. I said ok. After an hour and a half , I check the status of the car and they told that it will take longer because they have like 20 cars ahead of me.but she was going to check for me After 2 hours and some, she told me that the machine read wrong about the alignment , that everything was fine and just wait for the key. After waiting for another 20 minutes, nothing. She had to go on the back and they didn’t know where my car was. Darlene, poor thing, had to go in person and hunt for my car. She found it in the back because the technician didn’t do the job correctly and left the car and key not in the correct place. After getting inside my car, 3 hours later, the sticker for the oil change was not replaced and the car keeps on sayings maintenance required. Like I said, the technician was not doing their job, or being pressured to finish jobs faster. There were a lot of cars being serviced that day. They shouldn’t accept appointments if they can’t keep up with the service. Also, they need to be careful with that scan machine that is saying that need alignment when not, spending $129 for nothing. Not recommended.
Carmen Arletty Saenz
Nov 21, 2020
5
Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.
R. Christopher
Nov 20, 2020
5
Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.
Richard Carlson
Nov 17, 2020
5
We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.
Hoanvu Lephuoc
Nov 9, 2020
5
I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.
Ana Bradford
Nov 9, 2020
1
Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.
Sandra DeHoyas
Nov 6, 2020
5
I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!
Ana reyes
Nov 6, 2020
5
I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.
Gilbert Alvarez
Nov 3, 2020
5
Good customers service!!!
Thien Ngan
Oct 31, 2020
5
Great service at sales and the service department
JD Hamilton
Oct 26, 2020
2
Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.
LuvMyCar
Oct 26, 2020
5
Good service and I am completely satisfied with the service
Lorenzo Lozano Obando
Oct 26, 2020
5
Excellent Service Advisor kept me up on my Vehicle.
Michael A Flores
Oct 25, 2020
1
please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.
Xander Mcclane
Oct 24, 2020
2
3 hours for oil change not acceptable even with appoitment
Francisco Gonzalez
Oct 23, 2020
1
I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.
looking for tundra
Oct 18, 2020
1
Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.
L. Fisher
Oct 16, 2020
5
Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.
Jose Lozano
Oct 16, 2020
5
Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!
Amy Leigh
Oct 14, 2020
1
2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.
Lost customer
Oct 14, 2020
1
I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.
Robram1
Oct 13, 2020
5
I love this dealership! Very friendly and they listen to your needs.
Amanda Khan
Oct 13, 2020
5
Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .
Taneja Rakesh
Oct 12, 2020
5
Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!
Josue Israel Sac Barreno
Oct 12, 2020
1
The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.
Tonya Ware
Oct 12, 2020
5
I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.
Quang Lai
Oct 12, 2020
1
1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡
Lavonne Ramirez
Sep 30, 2020
5
Omar he always help me, great service, I love it...
Loyda Valenzuela
Sep 21, 2020
5
I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.
Nichole Auletta-dellucky
Sep 21, 2020
5
Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!
Adria Russell Palacio
Sep 20, 2020
1
I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck
Mike Patteson
Sep 17, 2020
1
3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway
Eder Fajardo
Sep 13, 2020
1
Service department no longer has/keeps knowledgeable advisors. Such a disappointment
Maryann McGregor
Sep 9, 2020
3
Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.
Adrian Vargas
Sep 8, 2020
5
Shakel sold me a great used car!
Jean Ivey
Sep 7, 2020
5
Wonderful, courteous, professional and outstanding.!
Gerald Mitchell TACQUARD
Sep 4, 2020
3
Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.
Sharon Alexander
Sep 3, 2020
1
Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?
Tim
Aug 31, 2020
5
courteous and professional folks. answered my questions and knew I was leaving my car in good hands,
Betty A Tauzier
Aug 25, 2020
1
It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership
Manish Patel
Aug 24, 2020
1
Appointment set for 1:30 today after two weeks of trying to schedule an oil change. After no return calls I finally called the sales side and Isaiah got me my appointment. I just left - 3 hours and 45 minutes for an oil change. Completely unacceptable. Tried speaking with the service manager. He didn’t seem to care at all that I was upset. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business permanently.
Paul Foster
Aug 20, 2020
1
Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.
Griselda Campos
Aug 19, 2020
5
Auto Nation makes the buying experience simple. Go today, drive today.
Diane Eastridge Taylor
Aug 19, 2020
5
Great team combo supportive and knowledgeable
AJGOTAGRTCAR
Aug 18, 2020
2
I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.
Mary Revia
Aug 17, 2020
5
Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.
Don Green
Aug 4, 2020
5
Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.
Mario Banda
Aug 2, 2020
1
Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.
Mike
Jul 29, 2020
3
It took close to 3 hours to have the passenger's air bag replaced
Fernando Lopez
Jul 29, 2020
5
Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual
Toni Bowman
Jul 27, 2020
5
My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.
Elizabeth Durapau
Jul 27, 2020
5
I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.
texas952
Jul 21, 2020
3
I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.
elena olivier
Jul 17, 2020
5
It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.
Ray
Jul 15, 2020
5
Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner
Marina Grau
Jul 13, 2020
2
I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.
E.
Jul 7, 2020
5
Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.
Elda Simpson
Jul 2, 2020
1
DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.
Jonathan Klein
Jul 1, 2020
1
This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here
Not an Autonation Fan
Jul 1, 2020
1
DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.
Jonathan Klein
Jul 1, 2020
5
tienen un exelente service y nos y n tienen un exelente service y muy bien atendidas
Norma Rivera
Jun 26, 2020
1
I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care to figure it out. But they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.
Joshua Robert Ermel
Jun 23, 2020
3
Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you Felipe
Angie8249
Jun 23, 2020
1
On June 17, 2020, I went to have a recall repaired on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.
Jennifer Hudson
Jun 18, 2020
5
Your service was conducted very professionally. All questions and concerns were addressed promptly and satisfactorily. I have nothing but praise for your service department . Orlando Morales
Orlando Morales
Jun 17, 2020
5
Russ Kloskin and his team of mechanics are the best. Yesterday Russ took care of my 2011 Tacoma. New tires, new windshield, engine and transmission flush, engine cleaning, and a whole bunch of other maintenance items. I feel that I have a new truck. It is because of employees like Russ that I keep coming back. He is professional, courteous, and dependable. Thank you for taking care of my Tacoma and 4Runner Russ. Don Green
Don Green
Jun 17, 2020
5
Nick did agreat job getting services done.changed timing belt.installed water Idu tvmp. Ieds06
Thomas Melenric
Jun 12, 2020
5
Great service by Felipe. Explains everything, the work to be done, the work that can be postponed, and the work that must be done.
Mahmood Jawaid
Jun 10, 2020
5
Thank you Ivan Verdei and Michael Price for your quick and professional service. Thanks for going above and beyond to get my vehicle. Love it. It is a head turner for sure.
Karen Williams
Jun 10, 2020
1
I bought a vehicle and it has a major leak. I get all wet when is raining. There is water coming out of one of the air con vents too. I took it back to the dealership to get it fixed and they were charging me $600 to get it fixed. I also had oil in the radiator and had to also pay to get it flushed out.
Celina Tienda
Jun 2, 2020
5
I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely come back for those services.
Laura R
May 22, 2020
5
I always take my Toyota to this location for regular maintenance. The customer service is great and most importantly we have never had any issues/problems with this location.
Bryan Wessels
May 19, 2020
5
Luis from AutoNation Toyota was exceptional. His customer service was impecable from the beginning and he really made me feel at ease in a horrible situation. He is very personable and his communication is prompt. I have nothing but praise to give him.
Rebeca Colmenares
May 18, 2020
5
From my first email to inquire into a used vehicle until my purchase of the used vehicle, the entire process was stress free and made easy by AutoNation. Provided me with a trade-in value for my vehicle before the dealership even saw the vehicle. This dealership REALLY worked to gain my trust and ultimately my purchase.
John Petosa
May 13, 2020
4
Nick and the service dept. was courteous and efficient. I bought my car at that dealership, two and a half years ago, but I do not plan to do so again. What should have taken an hour took 4 hours. There was No Excuse for me wasting so much time.
Robert Tomlinson
May 10, 2020
1
Had a appointment, poor customer service ,still took 2 hours for a oil change
Larry Rodgers
May 5, 2020
5
I appreciated that they were fast to greet me as soon as I drove up and liked that they had hot coffee, a bit weak but glad they had it. My rep was Ani and she was very helpful and cheerful. The only thing I was disappointed was that my car was ready for about an hour an half but did not get a call to let me know my car was ready to get picked up.
John Devora
May 4, 2020
5
AutoNation Toyota Gulf Freeway is one of the best dealerships in Houston. Reliable and you can find the best deal!!
Crist Chernicharo
May 2, 2020
2
Would not work with the service advisor again. Very rude and had an attitude.
Naushad Noor
Apr 13, 2020
5
I arrived a little early for my 11:30 AM appointment and was greeted right away. I waited a few minutes and was attended by Ani, the service rep, . she was very helpful. She quickly took the car information and some comments I made and my car was off to get serviced.
Gilbert Alvarez
Apr 13, 2020
3
I was a little disappointed due to that I waited a little over 3 hours, I mean, considering the health situation out there , I think that they took long, since not too many customers were there .
Noraida Torres
Apr 12, 2020
5
Service was excellent car was ready within a good time frame
Josephine Babineaux
Apr 10, 2020
5
All employees work there are every friendly . Omar he's my service explain everything I need to know
Hanh Nguyen
Apr 9, 2020
5
Amazing Service! Annie, my service rep made servicing my 2020 Corolla a breeze. With everything going on with COVID-19, she personally came to my house and picked up my car and returned it afterwards. THANK YOU !
Cortney Smith
Apr 6, 2020
5
Great service ! With COVID-19 going on, Annie went above and beyond. We were able to schedule direct pick up from the house to have my 2020 Corolla serviced.
Cortney Jenning-smith
Apr 6, 2020
5
Great customer service , I would highly recommend this dealership
Antonio Bucio
Apr 6, 2020
1
Service area takes too long to work on your car. I have come here 2 times to get my maintenance done and it has taken them more than an hour and a half to finish with my car. ( first time I waited 3 hours!) I moved states and was told when i purchased Toyota care out of state, they cold honor it here. However, many services I would get in FL they can't honor here. If that's the case I should just be going to FL to go get my maintenance done. I could get my alignment done in FL without a charge, even as simple as changing my wiper blades (which is included with my Toyota care.) They never want to do anything here or honor your Toyota care agreement. Definitely the last time I am coming here.
Erika Duque
Apr 3, 2020
5
Employees services is nice and friendly
Ryan Hoang Sr.
Apr 1, 2020
5
Jose Campuzano, my service advisor is always very helpful, professional and very thoughtful.
Carlos Saenz
Mar 19, 2020
5
Very good and professional. Will go back when ready for a new car.
Brenda Trapani
Mar 13, 2020
1
Way to long of a wait, and way to expensive! Labors double then most places and parts are outrageously priced! 😠
Mark Garsen
Mar 12, 2020
1
No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much
Oanh Pham
Mar 11, 2020
5
Every experience has been exceptional , and reliable
Daniel Lozano
Mar 11, 2020
5
I had my car in for Inspection yesterday with Service Advisor Mike Pungitore, at the AutoNation Toyota Gulf Freeway Store. Service was EXCELLENT as ALWAYS and FAST.
Connie Boudreaux
Mar 6, 2020
5
The experience was great. I would recommend it to anyone
Maritza Smith
Mar 4, 2020
5
It was a great experience. The people was very friendly
Harriet Briscoe
Mar 2, 2020
5
Love my service adviser, Russ. He takes really good care of my Prius.
Lisa Rieck
Feb 28, 2020
1
I had an appointment scheduled for a oil change at 9:30 am and it’s 12pm and I’m still waiting!!! Horrible customer experience.Only a oil change
Leo Moy Jr.
Feb 27, 2020
5
I chose AutoNation for the convenience to the location of my job. However, I’m not satisfied with some of the staff. Jose is the WORST customer service rep they have. The rest of the group is pretty good. The wait times are never what the rep says they are going to be. Other than Jose, the rest of the team is friendly. If not for its location, this place would not be my first choice. They are super expensive and charge top rates for parts and service.
Jason Barratt Adame
Feb 27, 2020
5
Mike Smith was my salesperson and he was awesome. From the moment I test drove my car, he explained everything there was to know about the car. He was not pushy as many others are which was a plus to me.
Beatriz G
Feb 25, 2020
5
excelente atención yo iba por una tacoma 2017 y ellos me ofrecieron una 2020 gracias Judith Ruiz excelente atención
Alvaro Luis Lopez
Feb 24, 2020
5
Jose is the best. The in service didn?t take long and provided me with the best customer service.
Marisa Cortes
Feb 24, 2020
5
Love the service and attention to detail 000000000000
Go Rentals Inc
Feb 21, 2020
5
I had a service done on my new Highlander Toyota. I receive an excellent service from Mr. Felipe. Thank you
Myriam Chiran
Feb 19, 2020
5
From the moment I arrived to this dealer, I was met by the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.
Ivan Lazo
Feb 18, 2020
5
I had a great experience. Everyone spoke to us and visited. I truly recommend visiting.
SUE KEY AND JAMES TERRY KEY
Feb 18, 2020
5
From the moment I arrived to this dealer, I was met with the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.
Ivan Lazo
Feb 18, 2020
3
I REALLY DON?T LIKE AUTONATION S SERVICE FEE 23.23$. This is the first time in 5 years u charged me a 23.23$ service fee. Everyone is trying to steal money calling it a service fee. I was hit by a car in front of my service manager Tim. There was another women who saw , the car back into my right lower leg. Really yes Really. William Hickerson
William Hickerson
Feb 17, 2020
5
Tienen un gran servicio al cliente y sobre todo aclaran todas las dudas gracias judith y las personas de financiamiento
Andres Villanueva
Feb 17, 2020
5
Excellent customer service parts, facilities, and overall review
Marina Grau
Feb 14, 2020
5
Great service. Abc. Mgr. Russ Kloskin is the best.
Ken Owen
Feb 13, 2020
5
Exelente Servicio y amabilidad Jhoanna Becerra Súper recomendables ..
Rodriguez Mary
Feb 12, 2020
5
Good service and really helpful people. Beautiful facilities, Clean and well kept.
Michael Hill
Feb 11, 2020
5
Mario was so easy to work with. I love my new RAV4!!
Laura Lord Broome
Feb 10, 2020
4
Ani Varvar, the customer service rep, was very helpful and is always very friendly.
Bryan Wessels
Feb 8, 2020
5
I loved the service and everything about my experience at the dealership. Associates Aziz and MJ made the process so much easier and relaxing.
Khawaja Nadeem
Feb 7, 2020
5
I took my car for service and the service advisor Omar Garcia , was very speedy , also very helpful and explained the process . Thanks Will be back again
Daniel Bodiu
Feb 5, 2020
1
Bought brand new car 6 month ago. Was excited to be the only owner to maintain the car with best services through dealer that?s certified and after first oil change all my thoughts went down the drain. After first service for oil change I drove my car out of the lot and after short period of time noticed strong burning odor. I called Autonation Toyota where my car was serviced and requested for my car to be towed. Checked oil level and it barely showed any oil. Driveway has huge oil puddle, underneath of the car it?s covered with oil and found out that unfortunately the service that was performed was done inaccurate that led to have oil leak. I am now very concerned if my car is safe to drive. Any lack of engine oil in the system, or even dirty oil, will lead to extreme engine wear, and driving a car low on oil can lead to some pretty bad situations. If you run out of engine oil, your engine will fail. I am going to follow up with manager and will follow up with updates.
Liubov Markhel
Feb 5, 2020
1
I asked for front brakes to be put on new and rotors and they installed the back brakes ....?
Cezar Trevino
Feb 5, 2020
5
I drove in without an appointment and they took care of me immediately. I went in for my 15,000 mile service and was out at the time I was told. Waiting area is clean. Coffee is good and the wait never seems long. Special thanks to my service advisor Mr. Garcia for always making me feel like an important customer.
Rene Rodriguez
Feb 4, 2020
5
Always very easy to get in and out of there. Nice and clean. Nick did a great job for me!
Gabriel Montoya
Feb 3, 2020
5
Great service, car was finished in time . waiting area is nice .
Lupe Rodriguez
Jan 31, 2020
1
The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I?d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it?s okay because I?m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn?t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn?t accept my physical coupon but he would accept a competitor coupon from offline. This didn?t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn?t recommend this location.
Nicosia Green
Jan 30, 2020
1
The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I’d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it’s okay because I’m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn’t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn’t accept my physical coupon but he would accept a competitor coupon from offline. This didn’t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn’t recommend this location.
Nikki Green-Walker
Jan 29, 2020
5
5 stars. Special mention to Abdul Aziz for helping me. Definitely would recommend autonation toyota gulf freeway.
Francis Gem Yu
Jan 29, 2020
2
I went to the service department to have a U-Joint replaced. The labor rate at this location is $168/hr. A U-Joint takes about 30min-1hr to replace. The parts cost of a U-Joint is about $50. So a quote of $225 to replace a single U-Joint would be reasonable. However, I was told that all 3 U-Joints should be replaced at the same time. I understand the need to replace all 3 U-Joints simultaneously, because when one fails then the other 2 may be close to failing. This, however, is not my complaint. My complaint is that I was quoted a price of approximately $1,500 to replace all 3 U-Joints. This quote was for 7 hours labor @ #168/hr and 3 U-Joints, whose parts cost was quoted at $360. So I took my truck to my personal mechanic who replaced all 3 U-Joints for $300 ( 2 hours labor @ $80/hr parts). IT DOES NOT TAKE 7 HOURS TO REPLACE 3 U-Joints. You can charge whatever rate/hr you want, but you cannot charge a customer for time that you do not spend repairing the vehicle. Technically, this pricing policy is not illegal. They inflate the amount of time that it really takes to do the repair, and then they charge for each U-Joint individually at that inflated repair time. However, in reality, they only spend a fraction of the time repairing the vehicle. So in the end, you pay for 7 hours labor, when in actuality it only took less than 2 hours to do the repair. This is common practice at auto dealership repair centers. Just thought you should know...
Wasntbornyesterday
Jan 28, 2020
5
Small problems not taken care of ie seat belt retractor not pulling belt back
Peter Donnelly
Jan 28, 2020
1
took over 3 hrs to do oil change and tire rotation, after having an appointment. The only thing that the rep was saying was they are working on it.
Syed Moinuddin
Jan 27, 2020
5
Friendly staff and well trained to help with your needs.
John A. Devora
Jan 27, 2020
4
Great experience, although the wait time just for service, oil check always too lengthy!
Alma Valencia
Jan 27, 2020
5
Mike Pungitore was friendly and very helping in explaining the service that was being performed on my Rav 4. Very friendly environment with great communication. I would recommend this dealership to anyone looking to buy a car or having service performed.
Steve Szczypien
Jan 26, 2020
5
Great service; Service advisor Ani Varvar is always very help full she answers all my questions every time I come. Tech leaves my car running like new.... Great customer service and car maintenance service!
Ana Perez
Jan 23, 2020
5
I knew exactly what I wanted and had an email quote from another dealer that I was willing to pay. The General Manager got involved at the start and looked at my trade. He came back with a very good number and asked what it would take to sell me a vehicle. I showed him the email quote and said if he could get me that Tacoma, I'd do the deal. He came back in a few minutes and said they would do it. It came in that night and I picked it up the next day. The floor salesman was very helpful during the whole process as well. Of course, I had done my homework before I ever stepped onto the showroom floor. Overall, this was the lowest stress car purchase I've ever made.
Dean Harrel
Jan 21, 2020
1
We purchased the lifetime alignment for our vehicle. They changed the name from Champion Toyota to AutoNation Toyota several years ago and we have been to this dealership for 99% of the maintenance and repairs since the name change. Today, they decided to no longer honor the lifetime warranty on the alignment because "they changed names". I guess if they can find a loophole they can provide bad customer service and justify it.
RaulandEdna Ibarra
Jan 20, 2020
5
Great experience! We have bought from this dealership before. This time, as before, it was a painless enjoyable time. No hassles, everything on paper up front. Friendly and helpful employees. Special thanks to our salesman, Mike Smith, who was instrumental in making it an easy and enjoyable time. I would recommend this dealership and Mike Smith to anyone interested in buying a Toyota.
Bernard Voronin
Jan 20, 2020
5
Dale did an excellent job making sure that our brakes were fixed!
Judith Moreno
Jan 17, 2020
5
Prompt and Courteous service. Understood my problem and noted it correctly. Great communication along the way. AutoNation has a great run write-up team...these guys and gals are hard working. They are getting it right!
Sandra Pearson
Jan 16, 2020
5
Great customer service, agent had a good demeanor considering could not locate my my next appointment. Went over and Beyond, great experience
Dona Robinson
Jan 15, 2020
5
Muy bien servicio ofrecen , arreglaron mi aire acondicionado
Magali Avalos
Jan 14, 2020
3
First oil change in 18 month. Still haven't reach my 10 thousand miles. They service my truck for oil change anyway. Customer insist. They said I need alignment on my truck. I drive rt 16 miles a day dont do any off roading yet they suggest me to have a alignment done. To sucker me to spend that extra money so i decline. Took my vehicle to reputable mechanic shop they said I dont need any. Alignment done at this time. Why Toyota telling me one thing and yet this mechanic saying something eles.
Jae Sim
Jan 14, 2020
5
Ani is awesome Always on top of what?s going on Always informative
Antoinette Bowman
Jan 14, 2020
5
Everyone one I dealt with was very helpful and easy to work with
Elida Amaro
Jan 13, 2020
5
I am always satisfied with the service and attention.
Rosemary Coffman
Jan 10, 2020
5
Mike Smith was fantastic and very helpful. Will definitely buy all my future vehicles from him.
Lauren Grammier
Jan 10, 2020
2
We bought a new 2019 Toyota Highlander SE AWD on 12/28/19 thru Mario Lopez and had a good experience with him. We traded-in a vehicle and 12 days later have still NOT had our old car loan paid off by Auto Nation as contractually agreed. We called two days ago and still have not had our call returned (or the loan paid off). This negative experience with the Finance office (Taha Yusuf) has obviously impacted our review.
Paul JACKMAN
Jan 9, 2020
5
My experience with the salesman and finance was excellent!
Alicia Trevino
Jan 9, 2020
5
I was super lucky to go on 12/31/19 to get my oil changed at the last minute. My light indicator was reminding me and I was off work early so I called over to AutoNation to see if they were open and they were. It was wonderful to be able to do this before the holiday and this was after 3pm. Thanks for the great service.
Linda
Jan 8, 2020
3
Being completely honest I was not happy at all this time. I made an appointment, showed up early and was met by the worker in the bay that said he was going to get my advisor. When the man came out his name was Omar and I booked with Russ as the one I wanted wasn't available for that day. No big deal there that person may have called off for the day. When I told Omar I was there for my first service he immediately told me what they were going to do which included a tire rotation and since it was busy it would be about an hour to an hour in a half. I mentioned at this point I had purchased my own tires and they had there own schedule to be rotated so take that off the list of things to do so as to not mess with the warranty on the tires. He kind of stumbled at that point and finally agreed saying yes you have expensive tires and you don't want to mess with those Michelins. I hesitantly said ok and went to the waiting area. You see my tires say B.F. Goodrich big and bold all over them and when he said Michelin I was a little thrown off. But like I said, I let it go and went to the waiting area. I'm sorry but that leaves an uneasy feeling when your service guy doesn't know what he's talking about. Remind self he's not the one working on it. An hour and twenty minutes later I went up to Omar and asked how things were coming along. He says, Oh it's going to be awhile I told you it would be two to two in a half hours. I said, No, you said it would be about an hour to an hour in a half and since you do not have to rotate the tires it should be less, don't you think? Omar stared for a moment and said the inspection had already been done so it'll be done in at least another fifteen to twenty more minutes. I said I hope so. Hmmm he hasn't talked to anyone or looked at a computer at this point so how does he know?? Meaningless words seemed to be just flying out at this point. You can obviously see I'm being fed a line here. I go back to my seat and noticed Omar is all of the sudden running around all over the place now when this whole time he was basically just sitting around chatting with others and low and behold there's my vehicle. Was he frantically trying to stop the tire rotation? Did he really even know what was going on? So many questions. He called me up to the counter and said I need your signature very sharp and tight lipped. Not explaining what had been done or what I was signing. I had to ask and got very short snappy non informative answers. Well I'm sorry he was caught being untruthful and it made him feel he had to treat me that way. Bottom line...if you're going to work in that field, at least know what you're talking about and do not make crap up. The other thing I do not like is you cannot see what is going on with your vehicle. You have no idea what they are really doing nor can you trust that any work has been done at all. I have been burned more than once before and honestly if it wasn't for the first time service for warranty purposes, I wouldn't go there at all just because of the past mistakes that have happened. Each and every time I have have said something and yet it remains the same. Unfortunately every other dealer is across town. Now this does not pertain to the sales. Only one experience there and it was a good one.
Kathy
Jan 7, 2020
5
Everything, especially Tommy Idele who keeps everything organized
Sandra Provenzano
Jan 6, 2020
5
truck was done in a timely fashion also the service representative was very professional
Harley Johnson
Jan 6, 2020
5
We had the best experience with Tim. On Christmas Eve I decide I wanted a Tacoma in Calvary Blue which they did not have on the lot. Tim was on it and managed to find one within a matter of an hour. We went through the necessary process (after negotiations) and I was now the proud owner of the Tacoma I always wanted. Since the truck was in Corpus Christi Tim gave us a date of delivery for the following Friday. He could tell I was disappointed not to get it sooner but of course I understood and I settled back to patiently wait. Tim called me 3 days later and said my truck was here and ready for pickup! A whole week early. I picked up my truck and I've been in love ever since! This was not my first experience buying a new vehicle but it was definitely a first in how easy and smoothly it all went!
Christine Saenz
Jan 2, 2020
5
5 Star!!!! all the way, Advisor name Dale was an awesome guy, full of knowledge and has full command in his work. I definitely will recommend it to others.
Najam Memon
Jan 2, 2020
5
Nice people. Patient and respectful. No high pressure.
Cecelia Savage
Jan 2, 2020
4
Abib was very professional and tried hard to help expedite the process.
wcw
Dec 31, 2019
3
I recently purchased a Ford Explorer from AutoNation Gulf Freeway. The sales associate I was assigned immediately handed me off to someone else. My new sales associate did a decent job. During the buying process I was offered a very low offer on my trade-in. I had a trade-in offer from another AN location which was much higher that I showed my sales guy. He went to discuss with his GM. The GM, Michael Child came over and immediately had an attitude and flat out told me he would not give me what I wanted. He said the other location did not offer me the amount I asked for even though I had proof they did. When I tried to explain this to him he told me he was not going to argue with me and that I was free to leave and purchase a car elsewhere. Not once was I argumentative with him. I have no idea what his bad attitude was for and why it was directed at me. I was shocked and appalled by his unprofessional behavior. The absolute only reason I did not immediately walk out without purchasing the car was because I did not want my sales associate to lose out on the sale due to his very rude GM. I informed my sales guy that I was not happy with the interaction with the GM and that I did not want the GM to speak to me again during the process. Later in the process another sales associate came over to try to take me away from my sales associate. I was told that the GM Michael Child was upset with my sales associate and was trying to take his sale away. I don't know what type of games and shadiness is going on at that dealership under that awful GM but it was beyond unprofessional. I purchased my car but will never go back to that dealership and will never recommend anyone else does.
TWalker
Dec 31, 2019
5
Went to autonation Toyota and was received by Johanna. We appreciate the help and the great customer service.
Efrain Cisneros
Dec 30, 2019
5
Judith and Mike were wonderful! Easy buying process and repairs where needed.
Samantha
Dec 30, 2019
5
Friendly, helpful and easy sales process. No high pressure or haggling.
George
Dec 30, 2019
5
Mike Pungitore explained the service on my vehicle very well. He was professional and knowledgeable.
Cynthia Gonzalez
Dec 30, 2019
1
GM Michael Child was unprofessional and very rude. He attempted to argue with me over the trade in value of my car. He told me I was free to leave and purchase a vehicle somewhere else. I was not arguing with him. I have no idea why he came over to speak with me. His attitude was terrible and awful. A GM speaking to a customer the way Michael spoke to me was appalling. I was working with a very professional sales associate. I have no idea why Michael came over to speak with me but he definitely should not have.
Tamila Walker
Dec 29, 2019
5
Good service. Stayed in touch made sure I was satisfied worked well with me very good person
Ismael Luna
Dec 27, 2019
5
Professional and responsive. MJ and Mike both treated us excellently. I will buy from them again.
Gene LaMonica
Dec 22, 2019
5
My Service Advisor Ani Varvar is a wonderful person. Always helpful.
Felicia Matta
Dec 20, 2019
1
Not happy about what was said was done to my car. Air filter was not changed and my glove box door did not want to close. I know this because I had my husband help me with my glove box and he noticed that the air filter is dirty. had a very busy week at work so I had no time to take my car back.
Toni Guajardo
Dec 20, 2019
5
Good at keeping me informed about the progress of my vehicle being serviced.
Sergio Martinez
Dec 18, 2019
5
Thomas is a great Technician. Very personable and keeps you informed about repairs
Ginger Cowan
Dec 18, 2019
5
Omar was very helpful. Will Be bringing my car back for services to this location
Carlos Ramirez
Dec 18, 2019
5
From the time I arrived until the hand shake as I was driving away in my new car 1st notch service. Polite informative and very nice people
Linda Staples
Dec 17, 2019
5
People are very nice and polite. They ask if I need any assistant or can direct me to my contact person.
Patsy West
Dec 16, 2019
5
the best customer service
Diana Cavazos
Dec 16, 2019
5
They deliver great service without the pressure of an up sell.
Rafael Martinez
Dec 14, 2019
5
Great service! The representative was courteous and helpful.
Tammy Sikes
Dec 13, 2019
5
My sales guy Robert McVey at Toyota Autonation was straight forward with no typical sales BS, he was very honest with me and up front during our whole negotiation. I can’t tell you how refreshing it was to deal with a car salesman like Robert. I would recommend him to anyone looking for a Toyota
MJ
Dec 12, 2019
3
Did not appreciate the additional charge for shop supplies. The service rep was excellent. But the ?incidental? fee has me rethinking service here when my 2 year coverage expires
Lynne Meiers
Dec 12, 2019
5
Overall I was and is please with this dealership I don?t like the wait time however
Josephine Babineaux
Dec 12, 2019
5
Felipe at the service department always provides the best in service and care !! He really goes out of his way for customers, me being one of them!!!! He is the main reason for the 5 stars!!! Give that man a raise!!!!
Jesse Chacon
Dec 12, 2019
5
Victor C. Was an excellent salesperson. He was patient, helpful and very knowledgable about cars. There was no pressure to buy, just the facts and good results.
Anthony Langston
Dec 12, 2019
5
My experiences with Thomas Idele have always been professional. He is honest and treats me with respect. I have used Thomas for service on my Toyota every since I moved to the Clear Lake area.
Troy Harrup
Dec 11, 2019
5
I had a exceptional experience, my service advisor was very helpful with my whole process. Felipe was very informative and provided the best options for me. My whole experience was met to every standard. Thank you all for the great customer service. Im sure to returned back for future assistance.
Angela Mendoza-perez
Dec 10, 2019
5
Ani is an awesome representative. I went there for a air bag recall and she was able to provide me with a loaner car to do some shopping while they worked on my car.
Veronica Cromer
Dec 9, 2019
5
Great service . Thank you
AliReza Vatankhah
Dec 9, 2019
5
Mike Pungitore is the BEST!! I don?t dread serving my care anymore!!!!
Janet Clark
Dec 9, 2019
5
Had Texas Car 2020 Texas inspection and service was excellent
Edward Wade
Dec 6, 2019
5
Felipe is a great service advisor. He was very trustworthy, generous, and thorough with every detail about my alignment and oil change. From now on, i shall only schedule my maintenance visits with Felipe.
Brittney Chavez
Dec 4, 2019
5
Very knowlegeable personnel, pleasant to work with! Never pressured and vert clean!
Juan
Dec 3, 2019
5
I have been taking my Toyota Tundra in to Autonation Toyota for over 7 years. They always take care of my truck. Thomas Idele is one of the best service managers I've ever worked with. He goes over each of the repairs needed - and is always great at explaining what is urgent, what is recommended, and what is not needed on my vehicle. They have taken very good care of me and my vehicle over many years
Tony Go
Dec 2, 2019
4
When buying the new RAV 4 XLE they didnt tell me about the Safety Connection 3.0 version which does not work properly and has huge issues. Never was aware of some futures this unit does not come with. Once I said yes and signed the transaction papers I felt ignored. Thanks anyways
Ed Ruiz
Nov 29, 2019
5
Met my expectations. Service advisor was very friendly and answered all my questions related to the service. Very customer oriented.
Isidro Blanco
Nov 28, 2019
5
They are very friendly, very professional, they always gave me directions, and they always help me, specially because they have personal speak Spanish.
Laura Vergara
Nov 26, 2019
1
Stop lying to people? Honor your word? Actually be ethical? I dont know where could you start?
John Kinder
Nov 26, 2019
5
Dale Thornburg was very attentative and very helpful. I was really impressed with his manners. The young lady that checked me in disappeared on me. I was there for an oil change. I was not going to go back to this place due to the last visit that took hours for an oil change. I had to speak to the manager to get my car. I was so mad but due to Mr . Dale I will return in January 2020.
Irene Garcia
Nov 26, 2019
5
Ari was great, explained everything well, very friendly, and got me in and out quickly !!!
Patrick Donahoe
Nov 25, 2019
5
We have bought two Toyota's from this dealer. Both times they were upfront, honest and transparent as well as very professional.
Leila Williams
Nov 25, 2019
5
Jhoanna is an excellent sales She is a well knowledgeable and she has exell my expectations. I just can say I am very satisfied with my new car and the Customer Service that I receive it. The Finance process was easy and all work out perfectly. Thank you so much.
Myriam Chiran
Nov 22, 2019
5
Service department goes above and beyond. Jose is awesome
Kimberly Brewer
Nov 22, 2019
5
Very happy with such great service.Thomas Idele was very helpful with everything .He explained to me that my brake and power steering fluid needed a change.He told me what could happen if the fluids weren?t properly serviced .Thomas was very helpful that?s why I always request his service when I take my truck for service.
Andrew Dominguez
Nov 22, 2019
5
The service from Mike was exceptional. I felt like he cared about me. When you have so many options, service is the only thing that sets you apart.
Lynn Kline
Nov 20, 2019
1
Showed up at 10:50 for my 11:00 oil change. Was told it would take an hour & a half to complete. I asked at 2 hours, was told they were just a little behind and that it wouldn’t be long. Checked again at 3 hours starting to get frustrated and he couldn’t give me a time when it would be done. 4 HOURS AND 5 MINUTES- FOR AN OIL CHANGE!!! Not impressed with the service. What’s the point of an appointment when the schedule isn’t followed?
Kayli Pfenninger
Nov 20, 2019
5
Service was great! Felipe Bibian was wonderful and communicative especially with my busy/crazy schedule. Will be back for any service needs for all our vehicles.
Ashley Adams
Nov 20, 2019
5
No pressure, good follow up. Felt that they wanted to keep me as a customer. My third or fourth Toyota from this location.
Robert Larocque
Nov 20, 2019
5
I showed up early for my appointment. Service man, Dale, took my car for service right away. Waiting area was clean and pleasant. Dale was attentive and very helpful.
Melinda Fowler
Nov 20, 2019
5
Very pleasant. My service representative Mike was amazing. When you have so many choices, great service is the only thing that sets you apart.
Lynn Kline
Nov 20, 2019
5
Thomas was extremely helpful, he went over what the problem was and how he was going to resolve the issue
Rhonda Materre
Nov 19, 2019
5
Great experience if you come here speak to Francisco Gonzalez ! He is an outgoing and fun person to speak with. Not only that but very respectful and a good listener. His main go