I wish I had never filled out the credit application. I was looking for a new vehicle but I had challenges. I was willing to wait and in no rush. I was sold a "swear on my life" perfect car that immediately went back to the dealership for repairs and is still there. I am done... never ever trust a salesman... NEVER EVER they're predetors!! I was jerked around by the sales team but I am waiting on the General manager to make it right! Not holding my breath, but we shall see.... stay tuned!

Excellent service.Representative was courteous,knowledgeable and kind.Service completed in a short period of time.

My service rep was very courteous and kept me informed on the whole process which I appreciated. However the problem with Entune was not fully fixed. So in a nutshell, very happy with my Rep not so happy with the outcome. Toyota's hotline and also the dealership didn't know about the mandatory update that was appearing on my Entune.

Excellent service!!!

Russ was my service adviser and this is the first time I have used your services. Great job, speedy service with followup calls. Keep up the great work! I have used your neighbors next door, your service blows them out of the water!

For 5 years I had been having terrible problems getting my car repairs done, I went into the dealership mad as a hornet and Thomas Idele was new to the team. Although I was asking for the top of Toyota (not local manager) he offered to help me and guaranteed he would get it fixed properly and that is exactly what he accomplished. He is an amazingly hard worker who will do whatever it takes to make the customer happy and he does that by following up with the mechanics and technicians to make sure the problem is resolved before he lets the car go out. He has no problem going to his management if there is something needing extra attention. He also calls to frequently keep you updated on what is being done to your car so you know what to expect and what the charges will be, no surprises like I have had in the past. He had left for awhile and I was surprised to see he is now back. I was about to give up again because I am unemployed and have no income currently and I have an extended warranty through another company (not Toyota) that will not cover all the parts needed to fix my air conditioner. It makes no sense to replace a compressor without also replacing the dryer. He is working hard making extra calls to the company to get them to repair it and pay for all the parts needed because he knows it is going out soon and it is important to get it done without a lot of cost to me. The heat is coming soon and I am confident he will find a way to help me so I will not suffer without a/c in the summer!! I have other issues that I will be bringing my car in to get taken care of soon and will be asking for Thomas Idele every time because I am confident I will get superior service under his watch. He even made sure I had a loaner car since I was going to have to leave my car for a day or two. I could not ask for a better service writer to work with. I highly recommend asking for him when you make your appointment.

For 5 years I had been having terrible problems getting my car repairs done, I went into the dealership mad as a hornet and Thomas Idele was new to the team. Although I was asking for the top of Toyota (not local manager) he offered to help me and guaranteed he would get it fixed properly and that is exactly what he accomplished. He is an amazingly hard worker who will do whatever it takes to make the customer happy and he does that by following up with the mechanics and technicians to make sure the problem is resolved before he lets the car go out. He has no problem going to his management if there is something needing extra attention. He also calls to frequently keep you updated on what is being done to your car so you know what to expect and what the charges will be, no surprises like I have had in the past. He had left for awhile and I was surprised to see he is now back. I was about to give up again because I am unemployed and have no income currently and I have an extended warranty through another company (not Toyota) that will not cover all the parts needed to fix my air conditioner. It makes no sense to replace a compressor without also replacing the dryer. He is working hard making extra calls to the company to get them to repair it and pay for all the parts needed because he knows it is going out soon and it is important to get it done without a lot of cost to me. The heat is coming soon and I am confident he will find a way to help me so I will not suffer without a/c in the summer!! I have other issues that I will be bringing my car in to get taken care of soon and will be asking for Thomas Idele every time because I am confident I will get superior service under his watch. He even made sure I had a loaner car since I was going to have to leave my car for a day or two. I could not ask for a better service writer to work with. I highly recommend asking for him when you make your appointment.

Awesome service, they got me in and out with no hassle whatsoever

I went into Toyota AutoNation just needing a question answered, and ended up having service done on my 4Runner including a recall taken care of within a few hours! I rate this visit and all that I?ve had here 5 stars!

Go see the salesman Carlos, he will help you find a car in your budget and needs

Abdul Aziz was the person that helped me and he was amaizing! He was very helpful as well as his manager. They both worked with me and gave me an awesome deal on my new Toyota Camry i love it!!

I wish I could give more stars for the other employee that helped me but the Hispanic lady Blanca who assisted me made me never want to return! There are plenty of Toyota’s I can take my service to!!! She was aggressive and annoyed that I was asking questions about my car!! That is your job!! Toyota do better and hire ppl that actually care of their customers!

I always enjoy taking my car in to the dealership because if is never a long wait and the Service Advisors are the best. My Service Advisor I had for my latest service appointment was Felipe and he was Superb!!!! The department was running a bit behind and Felipe kept me updated on what was going on and why it was taking a little longer than usual. He made me feel like I was his only customer at that time and took extremely good care of me. I will be asking for him personally next time I take my care in for service. Kudos!!

I always enjoy taking my car in to the dealership because if is never a long wait and the Service Advisors are the best. My Service Advisor I had for my latest service appointment was Felipe and he was Superb!!!! The department was running a bit behind and Felipe kept me updated on what was going on and why it was taking a little longer than usual. He made me feel like I was his only customer at that time and took extremely good care of me. I will be asking for him personally next time I take my care in for service. Kudos!!

No haggling told them what I wanted to pay

Excellent service, very helpful information about my vehicle.

Awesome service

Muy buen servicio

Me gusta mucho este lugar. Te atienden muy bien yo siempre voy con Felipe porque es muy amable y hace muy buen trabajo se los recomiendo. 👍

This has been the best expierence for me. Mike Smith was great. It was nice not to feel pressured. Truly recommend to everyone

I am only giving them a 4 because I was not greeted when I pulled up which is odd for me. But in the end they pulled out excellent customer service. So they changed my attitude from negative to positive.

Service center is amazing

This was my second time to purchase from Autonation Toyota. This time I needed to trade in my vehicle and get an affordable car for my wife and truck for myself. My credit is far from ideal. From the moment Mia Quintero contacted me off my online inquiry to Mia offering to deliver the truck to our house, the experience could not have been smoother or quicker. Mia guided us through the finance department and maintenance to double check the vehicles before delivery. I am very thankful to the finance team working with my credit situation to lower the interest rates while securing Gap insurance and full 100,000 mile warranties for both vehicles. AN Toyota's experienced management, Mia, and the finance team worked well together to help our family. For that, we will be forever grateful. They can count on us the next time we need to purchase a vehicle.

Thank you Thomas Idele of Auto Nation Toyota for all your help.

Bad experience!! Simple 10,000 mile oil change, $59.95 ended up costing $93.00. Labor charge$25.00, $3.75 service fee, plus taxes. Never charged labor on my Toyota cars before. What a Scam.Will never go back😫

For damaging my bumper they could have put a new one and not reattached the one they damage. Omar Garcia did a fantastic job and has strong people skills. He should have a raise or promotion. I'm only rating this 5 stars for Omar Garcia, other than that i would give one star or none if possible

I really appreciated how they helped me and it didn’t take all day. I love how the sale lady knew how to program my car. I shocked she knew so much about the car. The whole experience was excellent!!!

the service and everyone there were really nice

Great service!

Took my Sienna in for a recall and services was very efficient. Ani was helpful and I enjoyed meeting her.

Quick and easy process. No pressure sale. Second vehicle we?ve purchased through Auto Nation

My experience was very good. My sell person Abid was very helpful and friendly.

The Service Center performed non-required work on my automobile without asking permission. They just did it and charged me for it. But this probably is understandable considering the amount of pressure put on your service department to "get its sales numbers up" which is what my wife overheard the service department manager telling the service department's personnel. It was only a little over $300.00 but you will probably be hearing from my attorney. We will never buy a car from this dealership again and certainly will not take any more of our cars to its service department. The only reason I am giving this experience a one star rating is because I had to in order to submit this survey.

The salesman and finance manager were both very helpful. I told them what I wanted and I did not have a lot of time. They expedited the process and were straight forward with the negotiations.

Muy mala atención y no saben ni donde están parados

Always helpful and efficient! Thank you for fixing my car so quickly.

Always helpful and fast. Thank you for fitting me in.

Mike was very helpful and even washed my car himself.

David Garcia was the best sales associate I've ever met. This was my first car under my name and he made it very easy and works well with what you need or want! Highly recommend asking for him if you decide to go. :) He's bilingual as well.

I appreciate Jose for efficient and high quality of service.

David Garcia was a HUGE help. Not only did he help me with what I needed, but he did even better than what I expected going in to the dealership as a first time buyer. Very easy to talk to and very cooperative. If I had to buy another car in the future, I would definitely go back to him!

We had a nice informed salesman. It was a pleasant experience.

Buying a Camry from AutoNation was a great experience. Mia listened to what I wanted, showed me a couple of similar cars, and then proceeded to find the car I wanted. We negotiated the price and financial terms in good faith and the car was delivered as promised. Throughout the process, everyone at AutoNation demonstrated professionalism and a sincere interest in my needs. Thank you.

Sales team very helpful, answered all questions to concerns on pricing.

David Garcia was attentive of everything I wanted in my Rav4. Very helpful I would recommend him to my family and friends.

The service department was excellent as well as the customer service.

Service associate Thomas was friendly and helpful

All work done in one day. Great job Thank you!

Omar in service department was excellent, helpful, polite, kept me updated throughout my wait. Good Employee.

Friendly people, good service

I worked with car salesman Joe Almendarez. I contacted him Friday. We did everything over the phone and electronically. I was approved before I walked in the doors of Auto Nation Saturday morning. My financial advisor Orlando was phenomenal. There was not a long wait time. However,l the few minutes I did wait, I ate some complimentary tacos. I’d like to add, my car is lovely. I appreciate everyone there. I’d definitely recommend with 10 stars.

Complimentary car wash and filled the tank, service finished super quick!

Excellent service and prices! I was able to get a great price on my trade-in and got a large discount on a 2019 Camry.

My son's tundra needed repairs and Russell took care of us. Russell went above and beyond in guiding us through the process. He kept us up to date of the status of the vehicle and the repairs. Absolutely the best customer service we have ever had.

Fast and friendly service

Felipe at Autonation made my visit truly exceptional.

Recently had to go for a recall service. Jose was very friendly and helpful! Overall, my visit was fast and efficient; I love this location!

Booked an appointment that morning for an oil change. I was in and out in two hours.

MJ is an excellent salesman. Honesty, and integrity are his strongest assets. I would gladly buy from him again.

vary good

Good, fast and friendly, reliable. Thanks Toyota. I'll be back!!

I bring my company car in every time I need maintenance. Jose C. always takes care of me. He?s polite and explains every step while giving me advice about my vehicle.

I took my 2018 4runner for an oil,filter change with an appointment at 8AM and didn't get ready until 2pm I also asked for running board to get check and they don't do anything about

Good service. We were looking for a car but unsure of the model and build. Our dealer helped us make a wise choice in car.

I arrived on time, and the "advisror" won't check me in (says she is too busy to check me in). So I waited in the waiting area for 50 minutes while she was still "busy". When she came to me and gave me a whole lecture on "How I should be standing next to her desk and wait for her"... "If I ever come back again, be sure to stand there and wait for her...for 50 minutes?!" No way. Took me 3 hours to get just a oil change done, and yes, I arrived on time and have made an appointment! Very disappointed.

The WORST customer experience. The sales rep blatantly lied to our faces when discussing a window tint charge saying, “it was already being put on there (meaning as we spoke)” which is why they had to add an additional 300 dollars due to it already being on the car. Went to pick it up THE DAY AFTER and it was going to be another 2 hour wait before we could take the car home DUE TO THEM NOT HAVING INSTALLED THE WINDOW TINT!!!! 🤬 DO NOT purchase your car from this dealership shady people who don’t give a damn about loyalty. My family members and I have bought 5 cars from them over the past several years and this is how they treat loyal customers. Disgusting.

Great parts department. Great service, prompt...with a smile

This is the best place to buy a Toyota in the greater Houston area, by far

I waited for 5 hrs. I was scheduled 9:30 AM for my car maintenance with no advisory from the staff that it will took long for the car check up. with no food to eat went home very hungry.

Excellent on all services, Called to make appointment, I arrived early I don't like to be late. Both my Rep.. very friendly, courteous, we laughed, talked, service time on point. Everything was explained to the letter, I went shopping while I was there, they checked on me. AutoNation is awesome. Thank you so much, I'll be back!!

MJ and Orlando really made it happen for me! MJ was great. He followed up with me several times and helped me buy exactly what I wanted at a price point that I was able to do with my budget. Orlando helped make sure that my financing went through and got me approved for my loan at the price point I really needed. He was able to even help me get some extra bells and whistles that I didn't know were available and still stayed within my strict budget. Thank you guys for making it happen!

I arrived on time, and the "advisror" won't check me in. I waited in the waiting area for 50 minutes then she came to me and lectured me on "How I should be standing next to her desk and wait for her"... Took me 3 hours to get just a oil change done, and yes, I arrived on time and have made an appointment! Very disappointed.

Poor customer service AFTER you make a purchase.

Thank you for such an easy experience in buying my new 2019 Tacoma. MJ worked so hard in making sure I got what I was looking for in a price range that was in my budget. I will definitely be back and reger my family and friends. Thank you.

This is the 2nd Toyota Prius I have bought from Autonation Toyota. I dealt with Mike Smith on both occasions and have been impressed with his knowledge of the Prius. He listened to what I wanted and found exactly the one I described. I will definitely be back for any automobile purchase in the future. Once again thank you all at Autonation Toyota Gulf Freeway who made the purchase a pleasant experience.

I enjoyed my experience at AutoNation Toyota, everyone was so friendly and wanted to help. Definitely looking at buying a car there soon.

I enjoy it and my host advisor Russ was really great running the process smoothly. I will come back again.

Bad service. Just for rotation tired took over 2 hours. Then last time I got here. They hit my car and don't do anything about it. Don't come here. Go another place for your service.

Great service as always. I was informed of my vehicle status in a timely manner. I have been coming here for years and will continue.

Excellent service. On time and with a free car wash

One name, Clarence Hill takes great care of his clients! My car source for life!

Mr. Radin it's a great person to deal with, not impressed with the management team

Great customer service !

He always helps my family and I out and makes sure our experience is a great one

Omar Garcia was very helpful and friendly. He made sure my experience was fast and enjoyable. He explained all the services Auto Nation provides. Russ was also very helpful. I will definitely be going back for any and all maintenance to my vehicle.

Very good

Shakeel Firdous, with AutoNation Toyota Gulf Freeway made our dreams come true. First, He took the time to find out who we are and what we wanted and why. Second, working with other members of the AutoNation Toyota Gulf Freeway team, he found the absolute perfect car for us at the price we could afford. I strongly believe that if anyone wants a new or used car that Shakeel Firdous with AutoNation Toyota Gulf Freeway can and will make their dreams come true! Ronald and Sandra Stagno

Jhoanna B was awesome! She made the experience in buying my car a smooth one. Jorge L. was also amazing and very thorough on all my options on the lenders. Amazing team!!!

Great service - car repaired same day at less than estimated cost

It took a little while, but I understood that they had a lot of customers in that day. I recommend going in expecting to wait a little, or take advantage of the shuttle service they have to avoid waiting.

JOSE WAS VERY NICE. My 1st time there. My 1st time getting an oil change.

I thought my experience at Toyota went great! Russ and Ivan were great, helpful, and overall gentleman.

Jhoanna did a wonderful job. Loved working with her. Would highly recommend her to friends I send to this dealer.

Me and my wife went car shopping last Saturday late in the afternoon and we found the vehicle that we wanted very fast;thanks to the experience and efficiency of the sales person mr.David Garcia. Not only that but we got there around 6.00pm and by 9.00 pm we drove away in a 2019 Toyota Highlander Thanks to the efficiency and experience of mr David García Very helpful and very friendly ;also mr Orlando Perez In financing . Everyone very friendly and ready to help. Very nice team work; thanks mr. David Garcia! Thank you Auto Nation Toyota!

I want to thank everyone at Auto Nation Toyota that reached out to me and solved the situation I had with my refund.. I appreciate y'all urgent care resolving everything quickly and I apologize for any misunderstanding. Great place to do business with..

Super nice, efficient and professional.

Dont waste your time at this location. Customer service is horrible!!

Today, I feel very bad about your saleman. He was not nice. He got mad very easy. I just asked him to ask his boss about the price I suggested but he got mad and not really want to go and ask his boss for me. was not welcome us. I am very disappointed about his attitudes. I bought a lot of car at your place. However, after met him, I felt that I don't want to go back there and I don't want suggest about this place to any family members and friends.

Ask for Vincent Nguyen when you come here. He will give you the best service. i strongly recommend this salesman whenever you want to buy new vehicle. He will guide you to get the option with his experience and knowledge.

Great service!

I came in knowing what car I was looking for. Noe was real helpful and everything went really good. The only thing that I didn't like was dealing with the financial part of it. I knew coming in I was using my credit union, but still had to hear the rest.

everyone is nice & all that. But why does it take so long to have your car serviced?

Anthony Petter and his service team are the best! Miguel Velasquez was very kind in setting my apt. and referring me over to Russell Koskin. He assisted me in getting the service my vehicle needed and went above and beyond. Thank you again for the awesome service!

Overall good place to buy a used vehicle

Well satisfied

A parte de que me hacen esperar 2 horas, cuando me entregan mi carro olvide mi cartera dentro de el, en la consola que esta entre los asientos de adelante y cuando la fui a buscar para pagar el cambio de aceite ya no estaba, y el personal encargado no hizo nada por resolver el problema el manager ni me dio la cara ni me pidió una disculpa. espere por 2 horas mas a la policia de houston para hacer un reporte por el robo de mi cartera, y a parte de eso tengo que regresar a pagar el cambio de aceite.

After a long search of 2019 Toyota Tacoma Sport we finally arrive at the right place with friendly salesman NOE thanks for take your time and ( sent to us pictures of the truck before we went to the dealer ) also had the truck ready in the front ready to be driven that was awesome plus knowledge of the vehicle thanks NOE and George GM .

I’m Fully Satisfied With AutoNation Toyota In Buying My First New Vehicle 2019

I went there yesterday for a service recall on my Prius engine wire harness and they suggested I should get an oil change and tire rotation which I did. I feel that having to wait 3 hours for this was too long, especially when I had an appointment. Next time I will skip the oil change and tire rotation so. The cost was reasonable.

I had a great experience at AutoNation Toyota. Sales person Jhoanna was very tentative and knowledgeable about the car I was purchasing. She was also very patient and very polite. I will recommend Jhoanna to anyone that I send to AutoNation Toyota.

Recently I visited Autonation Gulf Freeway to get my car maintenance. My service advisor Jose C. was very helpful when explaining the work that was going to be done and the cost. He also kept me updated on the status of my car. He was even nice enough to refer me to an online coupon that saved me some money on my car maintenance. Overall, I appreciate his great customer service. I’ll definitely be back.

I had a great experience at Autonation Toyota. They were able to help me find exactly what I wanted and gave me the best deal in Houston for it.

Kristopher Hunt was unbelievable with how helpful he was to my every need. The whole add staff really was helpful and very accommodating to any requests. Kris especially was helpful even days after with making sure all aspects were not only taken care of by exceeded my expectations. This was overall an amazing experience.

Fantastic experience at AutoNation Toyota on the Gulf Freeway. Raidan was the best sales rep we could have ran into as we looked over Rav4's. He got us everything we needed and was incredibly accommodating. Raidan worked with us to find the perfect fit for our price range and patiently negotiated, always with a smile and a genuine concern for our part of the deal. If you happen to stop by, SEEK HIM OUT! You will not get a better deal for your car, and you will not find a more competent salesman.

Incompetent salesman (i.e. Clarence) working at this dealership. I am willing to give him the benefit of the doubt and hope he is new and needs his manager’s direction. I have been waiting on a delivery of a car they have had since 1/23/19. He seems overwhelmed in his position and really doesn’t understand how to complete paperwork in a timely manner.

We recieved exceptional service from Jose Campuzano in the service department. He went above and beyond and we greatly appreciate him. He took care of contacting our extended warranty and he kept us updated as he recieved info. I didn't have my vehicle the same day, which is totally understandable since it was a major repair.

We recieved exceptional service from Jose Campuzano in the service department. He went above and beyond and we greatly appreciate him. He took care of contacting our extended warranty and he kept us updated as he recieved info. I didn't have my vehicle the same day, which is totally understandable since it was a major repair.

Good evening Let me just start by saying that auto-nation Toyota on the Gulf freeway has the worst customer service in the service department that we have ever experienced. We went in for a simple oil change and we were going to leave our sienna van there and pick it up later when the work was completed. We were met by one of the porters that moves the cars and he asked my wife if we knew a little English. My wife and i have never been so humiliated before in our life. The nerve of him to ask us if we knew a little English. Next we were told that Randall was going to help us but he never came out. We went in to talk to another service person and she did nothing to help us. We went in to talk to Randell and he told us he was eating and we needed to wait. We asked another service person to call for a manager and he told me i needed to wait, i asked him again and he picked up the phone and acted like he was on the phone and told me so. “Can’t you see im on the phone” were his exact words. No one wanted to help us which made us feel humiliated and discriminated against. They have a job and get paid because of the customers that go there. I will never go there again or i will never buy a vehicle from there. Sent from my iPhone

Service is awful, costumer service the worst ever, the guys are rude and unprofessional. When you call asking for service cost, they’ll always ask you if you’re a new costumer so they can play with prices. Just a bunch of scammers! Very disappointing!!! P.D. Never go with Nick...

Best car experience Everrrr! Jose was very professional!!! And Lily was very informational!!! In and out with no problems while they was in the process of moving into their new building. Thanks for great experience. LOVING our Ford F250!!!

I would say prices are comparatively higher then expectation but you can rely on the cars you buy here. But prices shouldn't be that high for the quality.I would suggest if you have time fthen shop around first.You can find a better deal then here if not then this is the place where you can find reliable used cars.

I was so glad that they took me in even I didn't have an appointment. The waiting time was short and the team is very friendly. I definitely recommend this place. Go team Autonation Toyota 👍

I came into the dealership today on my lunch break to test drive a new Tacoma. I was greeted by a salesman at the door. I told him I wanted to test drive a specific model to see how I like it. He asked if I was ready to buy today, and when i said not until Saturday he wouldn't even show me a truck. He wanted me to come back when I was ready to buy. I told him I wanted to just test drive truck and come back Saturday to finalize the deal with my wife, he then told me Saturday is too busy for a test drive also. When I pushed more for a test drive today he said the Tacomas were on the other side of the building and since it had started to lightly sprinkle he would need me to drive him over to the Tacoma's in my own car, and he wanted me to go get my car from the parking area and pull it to the front so he could get in, and not have to walk out to it! I just purchased a new Toyota from Autonation last year and had a much better experience. This guy was not interested in selling vehicles, and has no business dealing with customers. I didn't catch his name, and he didnt even offer a card, but he was a middle aged guy, bald head with gray facial hair.

They are so nice and helpful. I am glad I took my car to them.

Great experience!! Aziz,Partik ,Michael and Felipe did an awesome job. Even with it being so busy they all took such great care of us. We went in for service on our vehicle and walked out with a new addition, a 2016 Toyota Highlander. We are so happy we chose Autonation!!

I would like to thank Ivan for helping me to buy my new truck.

Isaiah gave an excellent overview and test drive of the Camry.

Overall it’s ok waited longer than I wanted to. The guy who took me to my car promised to text me information about a clear bra for the front of my Rav 4 he never texted me and my car had smudge marks on it when they brought it to me.. Also waited a long time when I got there for someone to come and get my car the guy who was suppose to come help me never came he was very like not interested or too lay back did not seem to care never made eye contact with me told me he was going to lunch he was not in the moment

👌SERVICE YOU CAN TRUST!🔧 Took my '97 4runner in not knowing why it wasn't starting. From the beginning Felipe listened to my concerns as I explained the issue. He was very friendly and very quick to make sure I knew I would be taken care of. After the diagnosis it ended up being the starter. Immediately, Felipe called to keep me up to date, making sure I understood the issue and how much it would be. 🙌 He made my experience simple and easy. The whole service team was friendly and welcoming. From the moment I walked in I was greeted with smiling faces, one in particular named Carson.😁 He helped me find the person I needed to talk to and helped me find my car after it was finished. All around great service team, would highly recommend to anyone. 📞To top it off I got a call from the Service manager Anthony 2 days later, checking on me, making sure my vehicle was running smooth. Great experience! 😁👍Fantastic job!🙌

I was traveling and needed service while in the Houston area. I came in to the dealership without an appointment and Robert got my vehicle checked out and helped me understand the problem, all in one day! He treated me like I had been a customer there forever. Thank you!!!!

I have had to take my Corolla in a few times lately as it is 15 yrs and parts are getting old. Russ Kloskin could not have been more helpful . He let me use a loaner car for several days while waiting on parts . It is now running just fine. I plan to drive it several more years. So I will be back at Autonation in the future

While traveling I had an issue with my truck that I wanted checked out before I traveled home. I came in without an appointment and was still out the same day. Thank you, Robert and the rest of the service team!

Excellent Staff, Great Prices & Very Friendly!!

The sellers don't know how to do their job. They lied a lot and tell a lot of lies. If you want to lose your precious time is the best dealership to go. Plus when you sign a peper, check very well because they'll steel your hard earned money if you don't check well.

First time Toyota buyer. Was meet outside by chance. Salesman was not looking for a sale he was actually going to his personal vechical. Abid Bhatti help us find the truck that fit our needs. Truly an no pressured experience. We had a great experience with this location and it salesman Abid Bhatti.

Great overall experience. Abdul was awesome!

Great

Te tienen esperando por más de 5 horas para q.te salgan conq.no te puedes llevar el vehículo.La verdad amo toyota pero definitivamente este lugar no lo recomiendo pésimo servicio.

They need to hire more people for faster service it takes too long for an oil change. It took 2 hours and a half just to rotate tires and check vehicle fluids.

My wife and I purchased a used Chevrolet Traverse here the other day and the people were very nice and helpful. Jeremy, our salesman went above and beyond to help us. The Finance guy Taha is great and worked us a great deal and we’ll definitely be back to do business again in the future.

Jeremy Smith came in on his day off to work out a deal to trade in my Jeep Cherokee. He was wonderful. Everything he promised he made happen. If he said he was gonna do something he got it done. He was a great salesman i have been searching for a lil over a week and he found the exact model i was looking for. Thank you again Jeremy for everything you did to make this purchase possible!

A Battery Warranty Story: Went from can't find you into the system to need a sale so they found us... 30 minutes later. Your battery is under warranty and its FREE!!!... call items department. 30 minutes later, your battery is not free its only 50% off. Great.... 30 minutes later your 50% off battery actually costs the same as a new one after we charge you for labor. Though no actual labor will be done. We opted to install the battery ourselves... Essentially if you need a battery just got to auto zone. Sales guys were good and friendly but an hour and a half to get me a battery i could have bought from the auto zone in 2 minutes just for a sale. Also shout out to our sales guy who had to type a freaking 20 page essay to ring up a stupid battery. Flabbergasted by the inefficiency and amazed by the know how.

Should have checked no I have been here an hour getting angry now just needed an oil change should have gone to jiffy lube...😡😡

Great service

Excellent Expertise and Service...ask For David Garcia Great Person very Pleasant and Knowledgeable 5☆...This is my 3rd Avalon from this Dealership, I always leave very happy and trilled, David you're GREAT! thank you for explaining the new features on my 2019...I love it!...I will return for my future purchases...ask for David Garcia he will take Excellent care of You and your loved ones!

The experience at Autonation Houston, Gulf Frwy was easy. I dropped my car off for 4 recalls but only 3 were done. Parts ordered for airbag recall and I'm waiting for Jose to call and schedule the appointment.

the work performed was fine; the wait was terrible. Told 1.5 hours by phone; two hours when the car arrived; actually took 4 hrs.

Í Buy a Tacoma Toyota, I gave $ 5,000.00 down payment, I never got the color I wanted, I have 2 years with it and the air and the radio did not work properly.

Not too happy. Was pressured into buying a truck I did not want. Stopped by the dealership to look at the used vehicles. Ended up buying what I thought was an economical vehicle. After adding it the my insurance my premium skyrocketed. Took advantage of the dealerships 5 day return policy after learning of the high insurance premium. Salesman kept pressuring and pressuring me to buy a vehicle. Now I have a large payment that I cannot afford. Very upset with the pressure put on my that ended up causing me to make a huge mistake. Never will I recommend this dealership to any of my family and friends. Even added extras like car care which I told them i did not want. Only wanted GAP insurance. But finance guy lied to me and added the car care with gap causing an even larger payment. Very unhappy with my experience.

We were a returning customer of abids. He is very professional and does not act like the typical car salesman. I highly recommend giving him your business, you will not be disappointed.

great service and love my new Tacoma @Tacoma

Quick and very easy to deal with

Superb customer service around. Excellent staff, I would give 10 stars if it was possible! Love them!

Very easy and nice experience, our vehicle was exactly as presented.

Awesome customer service Mike Smith is the man you want in your corner from start to finish he covered it all couldn't have been any easier! Thx Auto Nation I LOVE MY RAV4 😁😇

Always have had great service at this location. Friendly staff. Usually the wait isn't too bad.

Worked with Victoria. She was great! Got a fair trade in price on my current and a fair price on a new one. They still did the “let me ask my manager” skit All the dealerships do when you try to negotiate the price but they were still not overly pushy. Just can make the process take a bit longer waiting on them. Still all in all a good experience for a car dealership. Have had plenty of bad experiences at other places, and will consider AutoNation next time I buy and would definitely want to work with Victoria again she really made the dealship experience 100x better!

Good service!! Nick and Miguel!! Congratulations !!

Had a great experience when I went to buy my car. Sales person “Jeremy” helped out a lot and had some great knowledge of the cars futures. Would recommend him and the location as well.

They suck in Service area especially the manager

I went in for a state inspection and was out in less than an hour. Russ was a great guy and very helpful.

For starters get people who can be held accountable for there actions and attitude. Paid 50 grand cash for a Tacoma and was treated like a second rate citizen after the purchase. It was an act of Congress getting my plates and tag. The title was what gave me a sour taste in my mouth. They put the wrong address and I had to drive all the way to Houston to get another copy. It cost me money and time out of my day.

Usually I would this place a 5 stars but I'm very disappointed in my last visit. I booked an appointment for 7am but whoever did my appointment didn't put it in the system. That's very unprofessional to give someone a set appointment but it's not in the system. Also the fact that I asked someone else to bring in my car for maintenance and for them to wait longer just because of an error from auto nation. I'm giving this a 3 stars visit because at least they serviced my car. Also this is the second time that auto nation have messed up my appointments.

Typical Auto Sales car tactics.....they are getting better.

Purchasing a new Toyota was fast, friendly and I received my new vehicle sooner than expected. Yani was very attentive and helpful in fulfilling my new car needs.

If you want to wait almost 3 hours for a routine oil change, even with an appointment, then come to this location! Learned my lesson, will not be back... *Edit* As of 12:40 1/9/19, I received a call from the service manager of Autonation Toyota. He apologized for my dissatisfaction with the service received and rectified my concerns in a very professional way. Because of his professionalism, I now would not mind bringing my vehicle back to this location based upon his word that the issues I came across would not happen again.

Great dealership with wonderful service! Couldn’t have asked for a better experience. Both Carlos and Roger were so helpful!

Great Service!

The wait time was longer than expected. Contemplating whether oil & filter change @ AutoNation is worth the drive & time. Nick's cheerful attitude & helpfulness will definitely be part of the equation though.

My experience at Auto Nation Toyota Gulf Freeway was excellent, as soon as I walked in Jhoanna Becerra walked up to me and asked what I was looking for. She took care of us from start to finish and provided excellent customer service in both Spanish and English (something of extreme importance) to my father and I, explaining everything along the way. This is not my first time purchasing a vehicle from this dealer, and I felt comfortable and secure with the process and without a doubt will look for them again in the future.

By far the easiest and quickest car purchase I have ever experienced. Excellent service and staff.

Excellent service, soon as I parked I was approached by Jhoanna Becerra and asked what I was looking for and told her I was interested in the 2019 Corolla SE. She was very helpful from start to finish. Walked out a very happy costumer with a spanking brand new whip.

Russ and the team at autonation Toyota gulf freeway made me and my family feel right at home and took great care of us when my son's car broke down and we had it towed there. He took the time to listen to our problems we were having with the car and guided us through till the very end. Russ was very professional and we were very comfortable with him from start till finish . we will definitely recommend these guys to all of our friends and family .

Had such a positive experience when buying my Corolla. Pratik sold me my vehicle and he was so patient and great to work with. He and his team worked to get me what I wanted and I could not be more thankful!

Muy mal todo pura mentira

Ridiculous. went in for one tire , waited 3 hours for them to tell me that they were out of stock and for me to go back on Monday to a new appointment so I can probably wait another 3 hours. Edit : no I did not call the store manager. I wasn't going to spend any more time of my life waiting on hold for the manager to answer me call.

I went to this dealer willing and focused to buy the vehicle my wife wants, I was ready to buy but they tried to sell me something else I did not want, they lied to me about the trims. I’ve done my research and I know what I want to get. Needless to say I’ll wait a few more weeks maybe they’ll call me and fix their mistakes and I’ll definitely change it to a five star. Mean while I’ll be driving out to other dealerships and hopefully get the vehicle my wife wants.

Jeremy Smith was super helpful and friendly. Efficient. Non pushy. Cares about his customers

Sales Person Mr. M J guided me buy my new Highlander.

Great service, were helpful and right on time. Overall good experience.

Bought a 2016 Camry. Very pleasant car buying experience.

It was a very good experience, good service ,it was very fast ....thank you Russ.

I purchased a 2019 Toyota Tundra in November , satisfied from the dealership and on top 100 percent satisfied from the salesperson “MJ” (Muhammad Jawed), for providing the service and guidance

Everyone was very attentive and professional. The financing dept even got me a better rate than I expected.

Great service with Felipe! Very pleased

I took my truck in for an oil change and tire rotation. I made an appointment at 8:30 a.m. and pulled in to what looks like chaos. No one came by to ask my about my appointment. There were lots of vehicles in there already. I flagged someone down and they said he (no names) would be out. How do you not know you have appointments. I pulled in at 8:35. I am in the waiting room till 11:50 when I finally decide to ask about my vehicle. It's almost ready. Wow almost 3 hours. I am told there are several walk-ins but I made an appointment, what is the purpose of making appointments if anyone can just drive in? The worst thing is there is no follow up. No one comes to tell you at hour 1 about your vehicle, or hour 2 or even forbid hour 3 and passed that. That is unacceptable! It is already inconvenient to have to take time off to get this done because the shuttle doesn't get there until after 9 or so, when work starts at 6:45. Zero stars but it won't let me.

Typically my experience here is flawless- this visit was a little rough. Started with my service appointment person calling out sick, so the workload of another service Pro was doubled and so he had all of her appointments coming to him. I dropped my car off at 8:30 and it was for just a few things/ oil change, thermostat, and state inspection.. At 12, I still had not been called with any updates or that my car was ready. I had to call them for a shuttle because my office was then closed and no one to take me, At 12:50, the shuttle they said would come get me in 10 minutes still was not there. I called again and they told me that it was on it's way- to give them 10 more minutes, so I just had a friend come get me. I did not leave the dealership until 2:30. I will say that the service pro that helped me was very friendly and helpful, and made it up to me by getting me a wash and filling up my tank. It was just as a bad of day for him as me. Just goes to show what can happen when all of our team is not there to carry the weight. When I was waiting it sounded like a few other customers affected by this as well.. Tis the season, and better sick employees stay home, but just made for a longer day then planned. This is an awesome dealership, and even though the day was crazy, everyone was very helpful, and doing what they could to take care of us. I never feel sold to here and they are always very honest about what I need and do not need. Thank you very much!

The worst service you can imagine. Even with an appointment in the morning, you’ll wait over 3 hours for an oil change. To top it off, service advisor Russ is super smug and rude. There’s also limited seating inside which makes the entire experience unbearable. Had I known the service was so bad here, I would have kept my Mazda. Mazda has stellar service!

Great service by Service Advisor, Danny. As always, he was very informative and made sure I was kept updated on the status. The only negative was how long it took to complete the work on the vehicle.

The dealership is nice, but my experience with their sales team has been far worse. I bought a Toyota Prius from here last year with it I bought weather tech mats [like 600 dollar mats]. They stated that these mats would have to be ordered and my sales person would call me when I could come pick it up. Well I never got a call and I've followed up with the front desk at the dealership twice. The answer is always the same "someone will call you" and no one does. At this point I've filed a formal complaint with Toyota to take action because this is unacceptable. Other than this fact the dealership and most people are nice. I guess just hope your sales person doesn't screw you out of products you purchased if you come here.

Always awesome

Jeremy Smith (Salesman) and Taha (Finance) just made us one happy family! Went in after an accident that totaled our vehicle and forced us to get another - Jeremy made the process simple, easy, and hassle-free! We were up front about what we could manage, and he delivered an amazing truck with a great warranty; Even finance was a breeze! He definitely listened to our needs and concerns, and helped get us in at a lower APR than I ever expected. Look no further for THE PLACE to find your next car, seriously!

NO RECOMIENDO COMPRAR AUTOPARTES, fui a comprar un sensor, que nunca tuve en mis manos. Les dije que no necesitaba más, y me dijeron que me iban a cobrar el 15% del valor. Por que según lo sacaron del inventario y que es una orden especial y ese dato no está estipulado en el Bill. Mucho cuidado y precaución en este lugar!!!!

My salesman Jeremy was awesome. I made it clear I didn't have time to waste and I don't like the games typical salesman play. We sat down negotiated the deal. I was in and out in a little over an hour. Great service with a great price.

really long service time for oil change and tire rotation (2.5 hours)

Excellent Customer Service. They had supported me through out the process

A great place to shop for a Toyota. Yanier in Sales was very helpful in getting me the right vehicle. Thanks!

It was great. the service was great

Purchased a vehicle in September and they said they would provide me a manual and spare tire. Now my salesman has left and the manager will not stand behind the agreement. I love Toyota- but would buy elsewhere.

Magnífico lugar. Awesome place

All around a pleasant experience, with courteous People, Excellent product that fit my needs. Do unnecessary back and for, really appreciated on my part regards to time availability. The car was exactly I want color , trim and feather I needed. Thanks again..

The sales staff and finance managers are great and loyal. I couldn’t appreciate them more. Upper Management on the other hand is absolute garbage. I had one of the managers (I believe his name was Matt if I’m not mistaken. He had gray hair and a beard.) completely chew me out because I was no longer interested in a car. As a manager myself, and someone that watches over sales on a regular basis, I’ve never seen such disprespect reflected on a customer. Do not go to this location. It is clear upper management has no other intention than to suck the money from the working class.

Muy buena atención

Buyer beware. I just recently purchased a 2019 Corolla in October. Today in 5 p.m., rush hour traffic....the battery died out of nowhere. The 2017 Corolla I had before that had a faulty A/C within a month of owning that. Maybe I just have bad luck with vehicles but this is one reason I bought this car, for reliability. :(

The sales staff and finance managers are great and loyal(shout out to Isaiah, Adan). I couldn’t appreciate them more. Upper Management on the other hand is absolute garbage. I had one of the managers (I believe his name was Mike if I’m not mistaken. He had gray hair and a beard.) completely chew me out because I was no longer interested in a car. As a manager myself, and someone that watches over sales on a regular basis, I’ve never seen such disprespect reflected on a customer, and someone resort to a last minute sales tactic so desperately. Do not go to this location. It is clear upper management has no other intention than to suck the money from the working class.

Mike Smith & Judith were great sales people! Mike went over every detail of the paperwork and stayed late to help us with our new gadgets in our car! Highly recommend!

Overall experience was excellent! Both Carlos Perez and Mike Smith were extremely helpful, patient and kind. Mike spent a lot of time with me explaining all the details and functions of the vehicle, both inside and out. He was knowledgeable and very professional. When I returned a week later to have some questions answered re the Navigation system, Carlos was there to help and assist, immediately. I'm so glad to be driving another Toyota, my fourth!

Great service

Mark Pearl is an excellent salesman. Very detailed and thorough! I would recommend him to everyone.

Clarence Hill was top notch! Entire process was great! Orlando Perez was also--very easy to work with!

brand new car with less than 500 miles but has to bring back to replace the sensors on all tires!! and their service dept. wasn't that great either!

Toyota Auto Nation Gulf Freeway had fairly recently switched to a different software for customers to make Service Appointments online. For some reason, I had thought I made the appointment for a particular day, but according to their records, that was not correct. So it was as if I showed up as a Walk-In. The receptionist told me my Service Advisor had left for lunch already, but will fit me into his schedule and they'll "make it happen". Long story short, I was able to get my major maintenance, vehicle inspection, as well as my free birthday car wash done in a matter of hours. I'm more than happy with their service and will definitely come back.

Very pushy salesmen - not a fan

I have to hand to Bruno, we came in looking for a used but Newer Tundra. We came across a Calvary Blue and he let us take a test drive. While we were test driving it he was able to tell us stuff we didn’t know about the new Tundra specifics about the new features. All while being very friendly, I asked him if he could get the lift off my truck (because it was less then 6 months old) and put it on the new one. He mad it happen. There was a little bit of a hiccup due to my old truck being 2x4 and the new 4x4 but Bruno made it happen. I am very happy with my purchase and will come again if I need another Toyota. I did not think I would leave with a brand new truck. Thank you Bruno. I do have to add the service center needs some work. It should not take as long as it does to get a customer there vehicle back to them.

Horrible experience, Tony the service manager Sad that he wasted 37 minutes of his time talking to me, Cared only about collecting his money! They charged me to reprogram the Tcm computer without diagnostics of problem and did not fix anything! Also My service advisor Arnold was supposed to Help me out by performing a one hour diagnostics And not charge me for it so I can really fix my car BUT again TONY the unfair manager said; “ I’m the manager here, I’ll have it checked for free and take it off of the service advisor Arnold’s check!!! Of course I refused to take it off the advisers check! Also try to charge me for six days of storage that the car is been with them checking it for $55 each day! No notification or anything, Be careful of this service department andthis specific manager Tony How unprofessional!

Purchased my vehicle here and have all of my service work done here. WHY DOES IT TAKE OVER 3 HOURS FOR AN OIL CHANGE AND INSPECTION... WITH AN APPOINTMENT... ON A WEDNESDAY???????

Great dealership

The salesman was Jeremy he was outstanding in what he does. Jeremy did exactly what he said. There was no run around which I love . The best experience I had.

Has issues with my 2016 Tacoma TRD OF 4x4 transmission, Tonneau Cover and Right A pillar with no progress after third visit.

Everyone treated us very well, very nice and enthusiastic people.

Excelente servicio, Arnold me explico y aclaro mis dudas, mi dealer por excelencia

After going to different dealerships Auto Nation Toyota is the one that really met my needs and has great customer service. Great job Kristopher and Auto Nation Toyota

Great people, great service. It was a great buying experience.

The service a little long.

Great people / Great experience.

Excellent Customer Service!! I love Heather Shafer!!! She made everything easy for me to understand and answered all of my questions.

All the staff members did an amazing job. Robert helped me out and went above and beyond!

Was able to negotiate a fair price quickly without spending all day at the dealership. Salesmanship Bahatti and J. Smith were very cordial and helpful.

Excellent Service

SU BUEN SERVICIO SU AMABILIDAD BILINGÜE (AYUDA) BUENA MARCA (NIPPONA)

Staff is really helpful, friendly and professional.

Amazing service. Sales associate, Roger Lizama is amazing. He takes the time to explain everything and makes sure to give a good deal. I highly recommend this dealership!

Mike Smith did an absolutely fantastic job for me. I'm absolutely loving my 2018 Toyota Prius Prime Advanced. I just got 97.4 mpg on my latest tank of gas. Beautiful car with lots of amenities. This dealership goes above and beyond to find you exactly what you're looking for.

Levi at Autonation Toyota has been absolutely WONDERFUL!! He took such good care of us, making sure we were well informed about the jeep, the cosmetics they had noticed and would take care (which they promptly took care of). He has followed up with me about the jeep and has already given me advice for next jeep purchase for my husband. I can't wait to do business with him and Autonation again in the near future!! Thanks for everything Autonation I love my JEEP Wrangler JK!!

If you're OK with paying just under MSRP, then the dealership is fine. I asked for what was the best price quote they could give on the vehicle I was interested in and it was offered at 3.05% off of MSRP, that was in their opinion of a good dealer discount. Business must be good, to good for my pocket book, still looking...

Kenneth Stromile was the best. He was on the phone with me (we're in Dallas) the whole time, returned calls, emails, great customer service. He did all the leg work. All we had to do was sign the papers. Please go see him!!

I’m in love with my Toyota 4Runner! My salesman Aziz was great and he was able to work with my needs. Definitely will be recommending to my friends and family. Finance department was fast, friendly and helpful. Thank you for an easy and stress free experience!!

During oil change, they overtightened both the drain pan bolt and filter housing. Threads on drain pan were stripped requiring replacement at a different shop. Filter housing was fortunately salvageable.

Three hour wait for a simple oil change and tire rotation after making an appointment and showing up ten minutes early.

I went in with no appointment. The wait was over an hour but I didn't mind. Customer service was great. I was kept informed of status of car. All issues were taken care of and I will return for all maintenance to be done on my car. I'm a very satisfied customer.

took my car for inspection, my car did not pass due to the tint on my windows being too dark! i purchased the car from this location last year and had no clue. i was ready to fight but the situation was rectified immediately!...thank you for your prompt service and for rectifying the problem at NO cost.

Took my truck in for a factory recall, the staff was friendly and helpful. The took my truck right away and had it ready within a few hours. I was very satisfied.

Service Advisor Danny Mcnabb was very friendly and professional. His AutoNation team got me in & out under 1 hr. Simply Amazing. First class facility and First class service. Thank you.

Provided a great service, did not have to wait for a long time!

Warning!!!!! Do not give these people your money or service! I had my 2018 truck in for service and they scratched it all up. My truck had zero scratches when the walk-through of the truck was completed when dropping it off. Got a loaner and when I was ready to pick it up not only did we noticed the major scratches but it was filthy from the drivers side. I took pictures in front of the service guy and refused to take my truck under that condition of course he apologized and said to leave it to get fixed. Today almost two weeks later I call and again I call only to hear that my car has been sitting there due them believing the damage wasn’t done there?!?!!!!!!!!!???! I asked why they didn’t bother to call and he said he didn’t want to bother me which I didn’t get and then he just apologized for not calling. He then said he could give me a quote to fix the damage THEY did! Unbelievable!

I visited this location for a parts recall. I originally spoke with the 800 number on the recall postcard who set everything up. Upon arrival it didn’t seem like any of that information made it in to the right hands at this location regarding appointment time etc. I was very impressed at how quickly they rectified the situation, got me into a loaner vehicle and still had the repairs completed on the car in 1/2 a day. I also very much appreciated that my car was washed and sparkling when I came to pick it up. Thank you to service advisor Arnold and team for putting things very quickly right.

Levi made sure I understood everything and was quick to make sure I had what I wanted in my vehicle. I love my new Rav4!

Felipe made my experience at ease. He was extremely helpful and professional!

I have purchased two cars here and had all of my service done for the past several years. With the exception of one time, my service experience has been great!

First I want to say that service department is amazing. Any time I’ve brought any of my Toyota’s in it was a super fast and pleasant experience. I was disappointed with Sales. I’ve worked in BDC for a Cadillac dealership, so I did my best to be an easy customer. I came in ready to buy a new car, just deciding between trims. The dealership’s system was down, supposedly. I was having to pull up all the vehicle information on my cell phone. It was an uncomfortable experience, so I left. BDC called me later that afternoon to “confirm my appointment”. I mentioned I was confused why she was calling to confirm an appointment that was at 10am, she informed me the system was down.... 10/10 would recommend AutoNation Service Department. Sales needs some direction. Still continuing the search for my new Corolla!

The service advisor was attentive and kept me update

Best service in the world, Emily was the greatest person and she was very helpful and very professional. Her attitude was the bom. Thank you for a great day!

The service representative is very well informed. Felipe explained the things that my car nodded for the Toyota recall, and told me that he could have the work done the next day. I also asked to have my car tinted at the same time. I am very pleased with the service performed and the courtesy of the employees.

My car had a recall item, I took it to Autonation Toyota. I made an appointment, while there. I also asked Felipe Toyota service representative to install tinting on my car. He made an appointment for the next day. My car was ready before the time that Felipe promised to have the car ready. I am very happy with the service performed and the courtesy of the Toyota personel.

Christian was great in showing me all the inventory and his personality and charm will have me coming back. Thank you Christian!! See you soon!

Roger at AutoNation was awesome! He was patient with my Mom that is 73 yrs old. He was never pushy & very kind. We completed the trade information on line. AutoNation held their word on the trade amount. My Mom bought a 2018 Camry & is very happy! I recommend Roger & AutoNation.

Took my Corolla in for Transmission software update. After 3 hrs of waiting I demanded my car back. Neither Rod, Paul and Jeremy could not find it. They wanted me to tell them the vin or license which I did not have immediately available so I had to go find it. In the shop... no out back in the service holding area...oh yes there it is on the second row "unserviced". Got my key fob for it and left as you can imagine I was not a happy camper. Seems the Service area is dysfunctional when the customer has to find his own car.

Roger was awesome! Very Kind & was not pushy. I have bought many cars in my life. I hate the process. Roger made it very smooth! I will recommend Roger & AutoNation to my friends! The finance person was great too!

Incredible customer service and honest. I have used them two times for two different Prius vehicles. They understand how a Prius works and didn't sell unneeded repairs. The vehicle for the most recent repair was recently purchased. They informed me that it had a prepaid maintenance agreement from the original purchaser that expired soon and they provided some free services. The dealership that I bought the car from never informed me of the package. Now that's going way above expectations. I can't say enough good things about my service contact "Sonny".

I came to autonation Toyota golf freeway, i was attended by Ani the service advisor. She offered amazing customer service! Ask for Ani when you go get your vehicle serviced! Thanks Ani!

“Making Things Right” I located a good deal on a 2013 Ford Edge to purchase for AutoNation Toyota. That day it was raining and I looked the vehicle over and even looked at the inspection report which indicated the vehicle was sound. Then when I was returning home I stopped to air the tires. All tires were below 25 lbs and the right front was at 20 lbs and it was misting rain that night. Here’s the problem I was faced with, “A tire kept getting low every 5 days. So I looked closer at the tires and there’s dry rot on all tires. The one tire was flat and a tire shop pointed out all tires had bad tire dry rot on them. They were concerned about tire failure. So I sent a copy to Roger my salesman to see what they were going to do with the tire situation. The next day I had a flat tire. So I got the vehicle to a tire shop. All 4 tires were replaced costing me. So, I made contact with the salesperson Roger and he pointed me to Christian a manager there at the dealership. I was able to address my concerns on the situation with the tires and what it cost me to replace them. Well, Christian after reviewing my documents came back and said we want to make this right. As a customer that was the response, I was looking for. Listening to a customer’s concern and taking action to make it right is what sets them apart from the others. I am a happy customer and I give AutoNation Toyota Gulf 5 stars for putting the customer's concerns first. If you are looking for a good new or used then ask for Roger.

Actually check and fix the cars you sell. You don't sell cars "as is", so when you find an error, you should make the effort to fix it without giving the buyer a negative response.

Went in for service of our 2014 highlander & to trade in for 2018 tacoma. Mike Smith our salesperson as always takes exceptional care of us. Very happy with the truck & Auto Nation. Sonny in the service rept. Was great as well.

It was fast and friendly. Roger Lizama was very helpful and clear with the price.

I drove in to get my car serviced and no staff approached me even though few saw me. I had to go get someone to assist me. The person who went to find someone to assist me never came back with an update. I had to go find someone else to assist me-- that guy told me to wait outside in my car. Finally, the original guy I spoke to told me that I could actually have a seat inside, then drove off with my car for servicing. Overall, staff is unorganized and not very good at assisting first-time customers with their process.

I went to AutoNation on Saturday for an Oil Change and a tire rotation. I arrived at 1:30 did not leave until 4:45. It happens every time I go in, I have to wait 3-4 hours for my oil changes and the people always try to get me to think that something is wrong with my car when it is not. The prices are also crazy. I am not planning on taking my car back and I do not plan on recommending to anyone again.

They so good customers service , we first time be there ! I get Danny service for me he so kindly , anyway Like it and highly recommend at all ! Thanks

I’ve been going here for years and sometimes it can be a little time consuming. BUT I’ve always had great service and friendly service people. Jose is a great guy and he always tries his best to take care of me. Thanks Jose C

Our salesman, Kenneth Stromile, did a fantastic job!

Will I drive the car home tonight? Yes (No, the car wasn't there, and the dealership where it was located hadn't even been contacted) Will you have the car to me before 5? Definitely (They couldn't even pick up the phone and call the other dealer - this was Tuesday, I got it on Thursday) Who is going to bring it to me tomorrow? I'll deliver it myself. (That guy was off that day, there was no way it was going to be delivered. Basically, don't buy a car from them if it's not right there where you can see it. That was my mistake. They will say anything to get you to come in and give them money. Terrible experience. Will never go back. Save yourself time, money, and frustration.

It was a good experience,everybody was very professional and helpful from Shakeel to the financial advisor.

When I traded in my former lease one month early, it cost me $1200 and was only supposed to be $400... they presented the deal on their worksheet to me but when I got to finance the paper work was totally different. Service department has always been great however, when I took my vehicle in on Saturday the trainee told me that I would be charged for my oil change. I told him that was incorrect because I was within the 2 years of the maintenance agreement that I purchased and also 3,000 miles below the mileage. He said he would check on it. Upon going back to pick up my car, he still said I would need to pay. When I got to the cashier, I told her that I didn’t feel that I should have to pay the additional $70 and she directed me to the manager. I explained to him what I had told the tech and he said I was absolutely correct. If I had not questioned the issue, they would have collected that $70... I have bought many cars at this dealership and have sent many people there before, but I have traded there for the last time because of the dishonest business practices I have been shown.

Worst customer service I have ever had, car dealerships are usually bad but this one was horrendous. Description wrong online so if you plan to drive from aways out call and verify every detail about the vehicle. I called to make sure the car we wanted was on the lot but upon arrival the car did not have the features it said it did online, also online mileage was 10000 less than actual mileage. Salesman said owell.

Very poorly managed organization, went in for Recall on Air Bag, service person told me to have a seat in waiting area while they checked for parts. He said if in inventory they would fix the malfunction approximately three hours, I said I would wait. After two hours of waiting the service call for me to tell me they didn't have the part and my car had been setting in the parking lot all that time, ha said he was sorry. Didn't tell me what the next steps would be to get the critical recall fixed. So I left, I can't believe they can stay in business with the currently managed organization. I'm in the market for a new SUV for my wife but it won't be with any Auto Nations facilities. Disgraceful!

Simple process, I was already pre-approved. Hardest part was selecting the perfect auto for me, so many choices! My salesman, Abid & David were excellent & patient with me. Great car buying experience! BA

Great customer service I’m very happy with my purchase.

The people in the dealer are friendly and honest.

this past Friday evening saw their online pre owned specials ,find a 2006 tundra tag price 6,478$. make an appointment for today Monday ,when I got there they tell me the price is wrong . the real price is 9,991$. pssst make waist mine time. 😠

Great deal on a 2018 Toyota Tundra. Great customer service

Alex was great! He did everything to find me a vehicle in my price range.

Never will I purchase a toyota vehicle or any brand that is associated with toyota in any possible way. I came here to get my toyota camry looked at about the A/C and warranty it is a 2015 with 47000 miles. Not only did they not want to check my vehicle they were so rude and unattentive. I was planning to buy another vehicle again from them and pissibly refer them to a family member however, they are so rude and extremely unprofessional. Also, My relative was going to buy a new toyota tacoma from them but they are so pushy and annoying on phone calls that for him to try and buy a new vehicle. Noooooo, toyota not this time you are not going to screw up our life again with another yonker of vehicles yall sell that down the road needs repair. After yall are rude and incompetent yall expect me to buy a vehicle that breaks down the road. The vehicles do not live up to my expectation. I would have given no stars if possible. Will not recommend nor will I buy from toyota ever again. I give no stars just to make that clear enough. Train your employees the right way.

What a total nightmare I've had with this place. Needless to say, I will not be returning. It all started a few months ago when I took my truck in for it's 10K mile service. I waited 4+ hours for the service to be completed for a basic PM. For my trouble, I was given a free 'Showroom' Detail for my next visit. Fast forward to yesterday, when I took my truck in to have the alignment checked. The alignment trouble started happening right after I got my truck back from the previous PM. Keep in mind my truck has less than 10K miles on it. The service department told me the alignment problem was not related to the previous PM they conducted. I contended that the alignment problem was a direct result of the PM as it started happening right after I got my truck back. Auto Nations response...tough luck. I was charged $175 to fix something I, the customer, believed was their responsibility. To top it all off, I used my free 'Showroom' detail on this visit too. What a joke. If the finished product of a 'Showroom' detail is what I got, then I'm embarrassed for them and the vehicles on their showroom. I spent an extra 2 hours and had to go to a self service car wash to finish their job. I'd challenge everyone out there to think long and hard about putting your trust and your vehicle in their hands.

Kenneth was very helpful in working with me to get what I wanted and felt comfortable with. I would say he went to extra measures on getting the numbers right for both my trade in and the purchase of my new Tacoma. This is my second purchase from Auto Nation but certainly not my last.

Kenneth in sales made my 2nd vehicle purchase from Autonation an enjoyable experiance. I highly recommend him, and all the sales staff. The service department is also the best I have ever been to, and one of my main reasons for returning to this location.

Mr. Vincent Phu Nguyen is a very good salesman and a pleasure to work with. He never pressured me to buy anything I wasn't interested in and he got me the exact car I wanted for the price I wanted. I asked a lot of questions, especially when it comes to purchasing something as big as car. He patiently answered all of my questions and never made me feel rushed. In fact, he spent over 4 hours with me and even took me out to eat afterwards. I only buy Toyota cars and the next one I be will be from Vincent again.

The service and people are fine. But yesterday it took 2 1/2 hours for a standard oil change and tire rotation - with an appointment! And that is typical in the 4 years I’ve been going. The only reason I choose them is because of the convenient location.

Service is fast, friendly, and professional! Always happy with the service and employees.

Awesome service, very friendly and professional! Even though I didn't buy my Toyota here, i would definitely come back!

satisfied with the experience

Great service I had the best experience ever! �

Thanks for providing me with service even though I don’t have an appointment.

Noe was helpful, knowledgeable, friendly. He asked me questions, answered all of mine, and was a great salesman. Based off of him, I will be a customer for life. Thanks Noe!

Jhoanna Becerra treated me like family which made purchasing a new vehicle easy. She listened and respected my concerns in the sales process and built trust. My initial biggest concern in purchasing a vehicle was to be pressured into buying a vehicle I was not completely happy with. Jhonana did not pressure me into making a decision I wasn't 100% comfortable with. Instead she was patiently and genuinely listened to what my family and I needed. She has completely changed my perspective of dealerships and sales people. . I felt she was transparent and her interest in satisfying my needs gained my trust. Can't wait to recommend her to family and friends!

Salesman Abdul Aziz was outstanding. Very thorough and professional with no pressure. Taha was our finance person and he was outstanding as well.

Great sales staff and the service team is top notch. Highly recommended. Roy the service advisor is really good!

Excellent service. Kept me up to date on my vehicle while I waited for my vehicle.

I WOULD RECOMMEND YOU ASK FOR KIM AS YOUR SALES ASSOCIATE. SHE WORKED HARD TO ANSWER QUESTIONS YOU MIGHT HAVE IN THE COST AND PURCHASE ARENA. KIM WILL STRIVE TO HELP YOU IN SELECTION AND SATISFACTION

Great customer service and great prices! Thanks to Vincent, they took really good care of me. I will buy from them again in the future.

Well, I was fine with my experience until Gus review forced me to leave a comment and not just any comment but a comment of at least 50 characters, that is ridiculous and I would have just decided not to submit anything but it made me angry!

Excellent Service, excellent service advisor, in and out in good time.

Very helpful in what the customer needs. The buying process was a very smooth with all the help of the salesman.All questions were answered.

I had a very good experience at the dealer. Jose Campuzano the service advisor was courteous and kept me informed during the service process. He answered all my questions. The facilities are outstanding, I was able to watch world cup soccer while I waited for my car. They also offer coffee, water, etc. to the customers.

Friendly staff! Nice waiting room area with 2 large flatscreen aTVs and wifi

Went to AutoNation Tuesday 6/26/18 to look for a good used Car. This place was so helpful & thoughtful! The Salesman Jeffrey really worked with me to get me a good car. He didn't give up on me & I really appreciate that. I was able to drive home with a high quality used Nissan Murano. Really love this car! AutoNation was very helpful & courteous. They made my year! I'd highly recommend AutoNation for anyone who needs a Car. See Jeffrey S.

Rep was very helpful in explaining what needed to be repaired.

I took my Toyota Tundra in for regular maintenance before our vacation trip. I was told to see Jose when I arrived. Jose was awesome. He saw to it that all my questions were answered. He recommended services that I would need and quoted a price on getting my battery bracket replaced because the metal had rotted through. Jose kept me apprised of how long he thought it would take and directed me to hang out in the waiting area lounge. I appreciated Jose's help in making the recommended maintenance services to be done right away or those that could wait until my next visit. Great dealership.

My salesman Abdul Aziz was great! I called to make sure the truck was still on the lot before I came. The price on the window was what I paid, they did not change the price like most dealerships due when they find out how much you own on your trade!! My only problem was the original finance manager was backed up and I waited 2 hrs until I finally walked into Tasha Yusuf’s office to complain and I was in and out in 30 minutes. I was told the policy was that whomever you start out with in finance is who u finish with. I do understand that, but customer service should be first and foremost and I don’t feel that was what happened in my case. I think Autonation needs to rethink that policy. Nobody wants to waste their time waiting at the dealership. I also asked if Electronic Documents were available and was told they were not. I would definitely buy from my salesman again.

I had an appointment and everything went well. The only thing that keeps this from being a 5 star review is going above and beyond like washing my car some dealerships do that!

We recently purchased a Toyota Highlander Limited from Autonation. They delivered it to our home on the far north side of Houston. It had four new tires, new front brakes, touched up some small areas needing paint, and detailed the car before delivery, as promised when we signed the contract. We have driven it only 100 miles without any problems - couldn’t be more satisfied.

I went in to Auto Nation for my 20 17 Camry 10,000 mile service. They were excellent and even washed my car before bringing it to me. Thanks Auto Nation you are the best. Sandra Williams

Great and friendly service as always! I always get the best and most reliable service at Autonation!

The service was very good overall. Everything was taken care of properly. They were willing to cooperate, and we left very satisfied.

From the manager to the salesman to the finance officer, everything was perfect!

Absolutely the most enjoyable car buying experience we have ever experienced. Every person we met and dealt with was kind, friendly and excited for our son getting a car. The purchase was a surprise for our son and they worked with us to make everything happen the way we wanted. No pushiness or hassles and to emphasize again, extremely friendly and kind. I highly recommend this dealership.

I spent the entire day at AutoNation just to have an oil change! After about 3 hours, I was told that the oil had been changed, and the service rep proceeded to go over other needed items. I had them install new front brake pads and that took another 3-4 hours! I purchased my car at AutoNation in 2014, and I have had it serviced there each time it needed maintenance service. This was the first time that I encountered such poor customer service. I arrived for my scheduled service about 15 minutes late, at 10:45, as opposed to 10:30, and the service rep used that as an excuse for the delay. After waiting there for almost 3 hours, I asked about the status of my car, since no one had even communicated with me about the delay or other needed service (as they have in the past). The service rep stated that it was only 2 hours and 25 minutes since my check-in, not 3 hours, and he proceeded to say that I was late and that they were very busy. About 15-20 minutes later, he called me to discuss other maintenance items. When I agreed to have my brake pads changed, I also asked that I be driven somewhere to get some lunch. That, they did. The driver was very polite, as he drove me across the freeway, dropped me off and picked me up 3 hours later. Since it was taking so long to have my brake pads changed, I called AutoNation to get the driver to pick me up and take me back to the dealership. This was the first time that I had experienced such poor customer service from the service reps. I also noticed a lot of down-sizing (fewer people working, no cappuccino machine, no free cookies). Also, your cashiers could use some people skills training. I was overall very disappointed with AutoNation.

Overall was an okay experience except the shuttle service was unavailable when I needed to go home to sleep pending when my car would be ready. I had just had a 12-hr night shift.

Noe Calvin, and Mr. Babar worked hard to get me the right vehicle, at the price I was willing to pay.

Yo compre una tundra nueva 0 millas yla mande a modificar a lli mismo en AutoNation Toyota hoy después de 2 años de tenerla la pintura se comenzó a caer de enfrente y de los guardafango y de las agarraderas la lleve a 4 wheels para que me la miraran y me dijieron que avían puesto una suspensión para levantarla de las más corrientes y baratas ��y que la vibración de la camioneta de debía a que avían instalado unas llantas incorrectas después de pagarles $63,000 me dijieron en la toyota que ellos no ivan a pagar nada ��son unos desgrasiados cuando te están vendiendo un carro te tratan tan bien pero después son unos desgrasiados No vallan a comprar allí porfabor porqe después se van arrepentir se los aseguro por todo por lo que yo e pasado

The sales person who helped us was really cool. Excellent!

The sales and finance team were very nice and accommodating.

Jaspar is very helpful in service of my 2015 Sienna.

I do have an extended warranty and I was grateful for that yesterday. I brought my 2013 Rav4 in for its standard filter change type of visit, but I also had a very annoying noise that had been there for months. I had a difficult time even pining down the location. (I thought it was in the A/C vert.) The sent a mechanic on the road to listen for it and then later the shop manager Anthony went to verify. They investigated and found it to be MY GARAGE DOOR OPENER with was overhead! I was very grateful to Anthony and Jose and also the tech that I never met. Thanks AutoNation, you made my driving much more pleasant!!

I had battery problems on my 2016 Tacoma. Robert, from the Service Department, helped me. He was very helpful and his team diagnosed, repaired and returned my truck in under an hour. That's what I call service!

Had to wait 2hours and a half just for an oil change and maintenance check

I have never had the great service that I have at AutoNation Toyota. Everyone is the friendliest! I went Saturday (2 days ago) to have an oil change & state inspection. Thank you, Roy Tucker, for letting me come in at the drop of a hat! My schedule is so crazy that I can never get in during the week. Roy let me come in, and even had my car washed in the end, as a nice surprise! Oh - and I didn't get in trouble for bringing my Yorkie with me! LOL everyone treated her like a little princess. But seriously - the service & attention at AutoNation Toyota is top in its class! Thank you, everyone! You have me for life!

Emily Powell is great! So helpful and informative!

Fantastic experience. Love everything about this truck

Took my 2017 Tacoma for its 25k service. The service writer was very professional and knowledgeable. NOW whoever the lube technician was that's a different story. Once I got my truck back it oil stains on the hood and grill trim piece. They offered to wash my truck which they did. Once it came back it still had oil stains which I wiped off and found scratch marks. Instead on offering to fix it right they offered my a small ounce file of paint for me to fix their mess up. If you decide to keep getting service from them check their work before leave the dealer.

Excellent service, special thanks to Floyd a very courteous and helpful emplyoee.

They serviced me very good. I have a great felling to come there. Jhohanna is a nicest seller who help me a lots in processing's signing up documnets. Specially, she works very professionally.

My service Representative Emily was extremely helpful. She took care of the repair as promised. Even arranged for a Loner car, which was really nice. She followed up once the repair was complete. My car was ready and washed, once I arrive at dealership to pick it up. Emily went far and beyond of what was expected of her. Really good experience.

My sales advisor Philip was so friendly and very knowledgeable.

There service department screws people. I serious think they find ways not to honor warranties. My disabled mother has tried for almost a month to get her a/c looked at and get a loaner car she was promised. No one said she needed a credit card. She is not renting a car it is a deslership loaner. Her bank account was hacked and she has not gotteb her new card yet. She had to leave with her car. So still no Service done and no service manager around

I took my vehicle to get an oil change, and it took 2 1/2 hours! That is the longest oil change I’ve ever experienced. Mind you I had an appointment, so it’s not like I walked in and had to wait in line. There was no sense of urgency, and some of the service providers were late which is probably why they were backed up.

This is my 4th vehicle that I had bought from auto nation and I am very satisfied.

Jhoanna Becerra was excellent, she helped us a alot. Thank you for everything.

Autonation was the third dealership we went to on a mission to buy a Rav 4 hybrid. MJ had sent a good offer via email and in person he was courteous and professional. His first price was $2000 below the lowest offer we got for a Rav 4 with fewer features at Toyota of Alvin. There was no back and forth with his manager. He gave us an excellent price right off the bat. Since I was buying a new car because I was involved in car accident, I had a concussion and really appreciated the ease and humor MJ provided. Car buying is notoriously difficult and time consuming. No one likes to do it. Autonation is doing what it can to go against the stereotype.

All went great, technician took the time find and fix a strange sliding sound that was actually coming from my side rails

Bought a 2018 camry xse. The price was good. But after the sale which we added the tint, floor & trunk mat set I am waiting 3 months now for the trunk mat!!!! I have been there twice after the sale Autonation never has my mat (i live near willowbrook mall). My sales person said they will drop it off at my work. I txt him for several weeks and he has not done it or does he even respond. Do not buy a vehicle from them and leave without everythng you paid for. Autonation service is horrible!!!! I will be passing by there to demand a refund for everything!!!!

customer service, excellent. Service quiality, poor. After the service was performed i had to come back to get the breaks adjusted again.

i was there to qualify my matrix for recall on air bag. The sevice advisor I was assigned to was hard for me to locate because I did not see any names in front of work stations, I wish I had made note of the name of A blonde headed young lady who took her time to walk me over to the right work station & said was kind enough to get my service advisor. He was very proffesional and even drove my car to service area to be qualifyed. IT took over 2 hours for results plus I was told part had to be ordered. In my opinion part should be on hand since many vehicles are involved same recall. Very pleased with the quality of personal in Parts & service.

I went here not knowing what type of vehicle I wanted but my dealer was patient throughout the entire process. Plus I don't have the full down payment with me since my bank had not opened prior to going to the dealership, and I was able to pay two days after driving off the lot. Unique dealership, thanks again ABID.

Ask for FELIPE BIBIAN! HE LISTENS AND TAKES CARE OF ALL YOUR VEHICL'S NEEDS!

Fucking horrible!!!!!!!purchased brand new Toyota Avalon 2016 in March of 2016 purchased everything! They will not answer my calls! They give the run around. They lied to me! All I fucking want is a copy of the agreement on the vpp and they can’t even do that! FYI never purchase from this dealer they are not part of Toyota franchise they are private owner so no other Toyota can service or help you unless it’s “autonation” there’s only a handful of them. Luis Castilleja is a liar! Don’t trust this dealership!!!!!!!!

My service advisor was Ani! I made an appointment online and once I dropped off my car Philip her coworker helped her while she was busy with another customer. He advised myself and husband what we recommended what needed to be done. And assure us that they call me once evrything that was asked to be service be done and called me. My car was done within 2/3hrs and they even washed my car. Drove my car off the lot my car was washed, drives smoothly and maintenance was done. Thanks Ani and Philip for your customer service. Will definitely be back for my next service.

Service Advisor, Floyd Reynolds, exceptional! Great all around! Thank you. Definitely recommend him to service your car., he had my camry washed as well! Thank you!

First time buyer by myself!!! Snagged myself a 2015 Toyota Corolla with the Viper security system that also came with remote start! Valente (the internet sales manager) is an awesome sales person. I never felt pressured to make a deal whatsoever! And the experience I had was worth sharing. I came in to look at some different Toyota Corolla vehicles they had available. I was purchasing used, NOT new. Valente took the time to allow me to test drive different ones and made sure he knew what I needed. The entire process took roughly 5 hours, but that was also because I was not entirely sure what I wanted. Bottom line, Autonation Toyota is a great choice for choosing your next vehicle. NO HAGGLE PRICE, LOW APR RATES, and a wonderful internet sales person. Thanks again and keep up the good work Valente!

Great customer services.... clean facility....the waiting was minimal.

1st time to experience that i am not welcome in this toyota sevice area. They also take out the latte machine.

Great Experience at this location! I am very pleased with the service provided and the vehicle I chose. Thank you.

Kenneth Stromile is an awesome car salesman! I love my new Nissan Murano! I had a great experience at AutoNation!

I only come here for routine maintenance on my vehicle, and it is always a ridiculous wait time. Once they locked my keys in my car and I had to get someone to bring me my spare which took an hour. Then they took another three ours to change my oil. I always make an appointment hoping that it won't take 3 hours but it always does. Please tell me if there is a different Toyota dealership that takes less time to change the oil.

I purchased a used Certified highlander at Auto Nation Gulf Freeway, the vehicle was not cleaned well inside stains left in carpet, leather not cleaned well, passenger tire had a nail and I had to return to get it fixed. a fog light was out and the windshield wipers are horrible. The service dept said they need to be repaired but the sales team would not approve .The sales team isn't worried about all the issues I'm having with what they said is certified car ! who does the certifications needs to do a better job! Next Vehicle purchase wont be with them that's for sure.

It is very difficult to get your phone call answered. I asked for coverage that I have found out that I don't have. I have just discovered that all the copies I was given were incomplete and not signed. In all fairness Mike Gibson has promised to send them to me in the mail. The phone numbers for the windshield protection and Dent protection companies give busy signals and no one can tell me the days and operating hours for these companies. Christina at the reception desk goes out of her way to provide excellent customer service.

I purchased a 2017 Tacoma from this dealership and I feel that it was a bad experience. I was told that the truck did not a window sticker on it so I was not able to see what options were included in the truck. The negotiations started at a price much higher than what was advertised on the website, when I showed the screenshot of the website I was told that the manager had "just updated the price". The screenshot that I had was from hours before, so this is something that I can see happening to people all of the time. I am still waiting for the free alignment that I was told I would get since my new truck needed one within the first 2 weeks of owning it. I can say that this experience has been filled with lies which is something that should not be tolerated anywhere. The salesperson was great, but who knows who was exactly lying about changing the price on the website while we were negotiating...next time don't lie about the price when everything on the internet leaves a timestamp.

Floyd the service rep and all folks involved in the repair of my truck did an awesome job. Originally when I sent my truck in for some warranty work I was expecting it to be 3 or 4 days before I got my truck back. To my surprise is was completed the very next day. Very impressed.

Toyota is the best. Thank you � Toyota For my new Tundra and new car

Randy and Roy did an Outstanding job on helping myself with my truck. The mechanic as well just don’t know his name. Keep up the good work and I’ll keep returning.

Chana was great, good costumer service, since i had an appointment my what time wasnt long I liked that.

Was pleased with my service except the wait time! Came in for seat belt recall & oil change and was there about 5 hours!

Went in for routine oil change and tire rotation which took 2 hours - terrible,

Great service for over 7 years on my Toyota truck. The truck still runs like new. Getting service has always been easy and the costs have been what was quoted. I look forward to using this truck for several more years.

From my salesman Arturo DeLeon to the manager on duty on the day I bought my 2018 Toyota CH-R and finance, they were all great to work with. I have purchased other Toyota’s here and will always come back. My salesman made sure I was familiar with all of the features on the vehicle.

My corolla is comfortable and runs very quiet. I am happy with the decision to get it.

Brought my car in for an oil change and pointed out that the steering wheel in my 5 month old car was peeling Was told they won't replace it. Got a letter in the mail 1 month later that my new steering wheel was in and I needed to schedule a time to get it replaced Brought my car in sat morning for a 1030 appt. Had to call them at 455 for an update. Was told that the work had to be approved by a supervisor and my car wouldn't be ready until Monday Monday get a call that my car is ready and nothing has been replaced. They denied my warranty claim. Can anyone keep track of how many lies I've been told over the course of 2 months? Hate this place. Hated it before and this just confirms my feelings. Thank you for wasting my time and not correcting an obvious deficiency in your workmanship Once you've mailed me the "we'll fix it" letter, the warranty issue should have already been resolved. Luckily I bought my car from another Toyota dealership that has 1. Customer service skills and more importantly 2. Follow through. So I'm confident the issue will be resolved. #donewithautonation

The buying process went very well. MJ bent over backwards to find the vehicle that I wanted. Nothing fancy. Mainly the color silver. This is my second vehicle from Champion / Auto Nation Gulf Freeway and over the past 11 years this dealership has taken very good care of me.

I am a very satisfied customer, with the help from noe galvan

Valente was my sales person and he was terrific. When there were issues, Mike Child and he worked together and made sure everything was handled. Would buy again from them.

Valente did A great job in the internet sales group

Great service. Fast and easy . Taha in finance Dept was awesome. Thanks again guys

Get my car service. The customer service is bad. Thank you

Jimmy Nguyen in the service department always does a great job for me. If you have to pay for anything though, those ladies are pretty rude. Too busy selling their cookies. While I was waiting for my car the last time, a guy walked up asking me what kind of car I had and began telling me that there was a shortage of used cars due to hurricane ike. This guy never once said he worked there and had no name tag or Autonation shirt. He told me he could put me in a new car making the same payments and I told him no. Again, never introduced himself or anything. He also wasn't asking any of the others. Made me feel very uneasy.

I just recently got my Tacoma from this dealership and it was a great experience! Jhoanna was very kind and patient with us, made sure that me and my family were happy. I will definitely come back here for my next car purchase. Jhoanna and Gerardo made us fell at home, great service.

I got MERZ E350! Nice price, good deal A+++++ service. Highly recommend

It was an amazing experience buying my first car and the seller was Alex Medina very nice and helped me everything

I was surprised at the number of people shopping for new vehicles. The staff was excellent and showed great care and attention to detail. I highly recommend it!

I would give 0 Star if I could. Every time I come here is at least few hours wait. When I first got my car, they had to put in the weather tech floor mat for me, I had to wait for over an hour for them to do that, and still had to come back the next morning to install the roof rack, I waited at least 2 hours for that! That’s my first experience as buyer. Today I got my first service, I made an apt for 11:30am, came here talk to the first guy, he said with apt is 2-3 hours wait. Really? Then what’s the point of making an appointment? But I was fine with that, I got my phone my laptop and ready to wait. Then the second guy came up getting my information, and he couldn’t find my name in the appointment list because the person that took my appointment over the phone never put it in. So now I either sit here as walk in and wait at least 3+ hours or come back another day. Ridiculous and speechless.

Recently purchased a 2015 Ford Explorer XLT from here and Mia Quintero was my very helpful sales lady. I strongly recommend her for anyone looking to buy or trade for a vehicle. She is very professional and knowlegable with all information you need to know. This place has many automobiles and great prices. At least, contact Mia and she what she can offer you. 5 star service!!

This is the second vehicle we purchased from this dealership. We would like to commend this dealership on their great service department as well as service personnel. We will certainly be repeat customers in the very near future.

I've read several reviews that were bad here but Emily Powell did everything she could to help me. Now if I get called when my replacement dash gets delivered I will give an even better review

It was a pretty good service. It was quick, got my questions answered. Noe was very helpful to the very end.

Autonation is very accomodating to customers. I enjoy that. Cost may be another thing.

Salesman promised delivery of new vehicle three times but was never available when I arrived for purchase. Bought two new Toyota vehicles from another dealer and tried to have them service at AN Corpus Christi, but even with appointment was told it would take at least 2 hours to get oil change ! We live an hours drive from Corpus Christi and with drive and service time totaling 4 hours, ridiculous when most oil changes take less than 30 minutes. What"s the point of being on the schedule when takes so long to get oil change ?

My car salesman was a real professional and a great person. Raidan El Jaouhari was one of the reason I purchased the Toyota.

With an appointment, wait time for oil change was about 1 hr, which is normal and OK. Car was washed which was a pleasant surprise. This made the whole experience worth the trip to Toyota AutoNation. Service writer, Lyonell was helpful and pleasant.

Everything went very well .Alex was very nice and a lot.

Rand was extremely helpful in providing service when our financing ability changed.

Great experience overall! Matthew Bergeron was so friendly, very professional and extremely helpful!

Overall a good experience buying my first car the staff was great.

Took car in got battery replaced, picked car up same evening.

Excellent manager leading the service Team- Randy More Managers like him should lead the service Repair Teams

We had a hard time finding our contact. The wait for a standard maintenance service took a long time too.

TERRIBLE CUSTOMER SERVICE . Regardless that I still have free oil changes I doubt I'll be returning .

Very nice customer service Very cooperative this is my third car

Chana was excellent! My wait time was under 2 hours! This is the first time that has happened. In the past, I have waited 4 hours.

the waiting period was okay and customer service was good

My toy was fully serviced and came out excellent. Emily went above and beyond the call of duty. I look forwarded to dealing with her in the future, I will definitely be back, thank you for everything you do keep up the good work

I had a great experience here!!! Michael Villareal was excellent and very on point with finding the car I wanted that's a plus!!! Gerardo Garcia finance manager you got went far to get me a great deal and I appreciate it a lot!!! Thanks a lot guys!!!

Thank you so much Michael Villareal you are an exceptional salesman thanks for your effort, for going far and beyond helping me to get a car. Like you sense of humor, you really know how to make smile no matter what! Gerardo Garcia manager thanks for all the help, for look for a great offer, for being clear and for explaining everything step by step, answering every question and great talk. I'm super excited with my new baby iM!!!!�� Definitely would recommend them specifically!!!!

The service was great, I will return for service and repair needs.

We scheduled an appointment for a service to be done on our car. Dropped it off at 8 am... they call us to pick it up at 5 PM . Something that should’ve taken 3 hours 4 hours MAX so yall said. Took 10 FREAKING hours! So ridiculous. I am so angry. We were supposed to be somewhere at a certain time and y’all put us behind our schedule and late. What’s the point of an appointment if you’re just gonna do it whenever y’all choose to do it.

Great service even on a busy Saturday! Kudos to the service Department!

Worse customer service ever! Once you give them your money they are avoid you at all cost. I had a personal belonging I could not get the day I purchased the truck due to weather sales guy AND manager told me they would get it off and give it me the next day. I called the next day he said Yes Yes I have it... when I got there he said an employee must have taken it. Do not spend your money there!

I just had my maintenance done at Auto Nation this week. Chana Harvey was outstanding in helping me. She was very pleasant and people like her are a joy to be around.

Joe A. was our sales person. He did not pressure us at all. Made sure we knew everything about the new vehicle and offered assistance after the sale.

An outstanding service they all very helpful will definitely back again thanks

HORRIBLE service department and customer service! I bought my car from this dealership and took it for every scheduled maintenance. When my air conditioner stopped blowing cool air my natural instinct had me take it here for service. WORST mistake of my life. Paid over $2000 for repairs. 5 weeks later the same problem. I took it back and was told I would need to pay an additional $1500 for it to be fixed. After 5 days of phone calls and in person visits to the service department I was finally able to speak with someone about my issues. They then decided to “waive” the labor expenses since I had “spent so much money recently”. I was told I could pick up my car the next day. On that day I got a phone call stating “I’ll be honest your car was put on the back burner today. It’ll be ready Monday.” Monday I receive a call stating, “while fixing your vehicle we found a small leak in your radiator”. Big joke! Another $500 later I leave with more issues than I arrived with. POOR SERVICE! Please DO NOT take your vehicle to this dealership for service! You’ll be sorry!

WE Had to wait 2 weeks and 1 day for the car. From the start they should have offered us a loaner car. They did not offer that until 2 weeks in.

I really enjoyed my experience with AutoNation Toyota. I went in just to look at and drive a new car. Ryan, my salesman was very helpful and was not pushy like a lot of salesmen are. I told him I would have to think about it over the weekend and he said he understood. He was very friendly, courteous, and respectful to me. I will do business again with him if I need to and I will also refer any friends looking for a new car to him.

had a wonderful experience looking for the right car

First I had a bad experience with this dealership about my car services for air bag factory recall and after all they were take care the problem with my complaint and frustration.

Excellent service, and delicious coffee, thanks, Mr. Abid Bhatti, the service you provided to us was outstanding :)

Great experience overall, my salesman Abid truly made me feel like he cared about the car I chose and made the whole process run smoothly without any problems. He focused on me and what I needed without any interruptions.

helpful services and great customer services will use this in the near future glad to have been recommended to a great team thank you for your services

I bought my 2018 Toyota Camry from Mike Smith at AutoNation Toyota. This was the best car buying experience I have ever had! Great price, easy to work with! Mike ordered the exact car I wanted he kept me up to date and even put the car in their side show room so the 1st time I saw the car is was on display! I will refer anyone I know looking a Toyota to Mike Smith and I will buy from him again!

Quick, efficient and eager to earn my business, from start to financing.

It's good customer service, little bit price, waiting time was longer with appointment

Greg Dashiell at AutoNation took great care of us. We visited two other dealerships on the same day and Greg was the only sales representative who showed initiative by finding a couple of cars of interest that were coming into the dealership and calling us back. The folks at AutoNation were a pleasure to work with although they were very busy due all of the people replacing flooded cars. Overall, a great experience.

My sister n law and I went to the Auto Nations/Toyota dealer 45s 12111 Gulf freeway 77034. Her Toyota Tacoma is having problems turning on. We started off with Ms. Ani Varnar Service Advisor she had the mechanics run a diognistic check on the battery and starter. The diagnostic check determined to be the Battery and the battery posts were really corroded. The battery has a partial warranty. Well Ani said they could replace the battery just pay the difference, but the problem was that the post were so bad that if the messed one up we would have to replace and pay for the post and labor. I told her I would take the truck home and take the batt out myself and bring it back. Well she said that I would not be able to do that because I did it originally thru service dept. I called BULLSHIT, so the loud mouth that I am asked for a supervisor. I spoke to Mr. Anthony Pereira Service Director he said that dince they had done the replacement thru service I had to go thru service for the warranty. So I said what if it broke down. He said TOYOTA would hve it towed. I was so mad I said before we continue to talk I am gonna spread the service I receaved here today on Social Media. Then I said I am gonna take the truck all the way to Brownsville, Tx and have them tow me in. His responce was Toyota would tow to the nearest dealer. I said no i would make your TOYOTA DEALERSHIP TOW ME ALL THE WAY TO THIS DEALERSHIP THAT DID THE ORIGINAL WORK. Then I said who wins. Not you. To my surprise he came out with, I tell you what Mr. Sanchez we shall replace the battery you pay the difference. If we tear up a post line, we shall replace it FREE OF CHARGE. I was like wow. This was the best customer service I have receaved. Wow. I recomend anyone to go out to this dealership. They have an awesome customer service dept. plus they have an awesome selection in vehicles and deals. Check them out. I came out a happy CUSTOMER. Thank you Mr. Anthony Pereira & Ms. Ani Varnar

lionel coleman was excellent is his assessment of my situation.

Service was the worst I've ever had after a 3 hour run around I still left with no vehicle . It was all God's will and I'm thankful for that these people are a joke and only care about themselves not the customers

This is my third vehicle that I have purchased from Auto Nation so I am a satisfied customer. I thought they could have done a little better on the interest rate.

Autonation Toyota are awesome they have great customer service, caring staff, and always willing to help never pushy salesman. This is my second time purchasing a car from them. Thanks Autonation and Bernarda R.

They did a great job, the a/c blower motor fix the blower under warranty in no time. IN & OUT

Called about extended warranty work, well before the expiration date. Was told part would take six months to arrive, due to number of cars needing repairs. Requested part and waited. Six months later (now outside the extended warranty) I called back about scheduling the repair. The service rep I used no longer worked there and there was no record of the part ever being ordered. The service manager agreed that they dropped the ball, but there is nothing they can do without documentation. Nice catch-22. I'm now out $1800. How do I award zero stars? It's sad when the only recourse a customer has is social media, BBB, state AJ, and the NHTSA.

Ani in the service department was very helpful and friendly!! Great service

Excellent experience purchasing a new car from AutoNation Toyota Gulf Freeway. The salesman was courteous, professional, knowledgeable, and was not pushy. He did, however, speak way too fast and was at times hard to understand due to his accent. This was my 4th purchase from this dealership and if I need a Toyota in the future I will purchase from them again.

Waited 6 hours, had an agreement then they go back against what they said and now we are leaving without anything. Won't be coming back to this dealership.

Clarence Hill is an outstanding Sales Manager. Clarence has everything ready, including the best and lowest price possible. A customer just walks in, pays cash or moves to sign financing documents, then drives away happy and confident that this dealership has taken care of your needs. Will be back again!

Jhoanna Becerra was wonderful to work with and made a stressful situation due to a flooded car easy and smooth. She should get salesperson of the month!

Ani Varvar, the Service Dept. Advisor, did an excellent job explaining the service that was completed and also providing me with a quote with prices that my car needed. Great job!

I was helped by Kim. The whole process was easy going. Even though they were extremely busy I didn't feel undercatered to or rushed in making a decision.

Are very friendly and helpful and service on my car was quick great job....

Autonation Gulf freeway showroom and lot offer many choices. My salesperson, Kim could not have been more helpful. She went out of her way to get me what I wanted. Very professional, personable, and motivated. I recommend you ask for her when you shop for your car.

Excelente servicio gracias � por todo

Arrived with a damaged tire, left with a brand new one. This dealership wasn't even the one I purchased the vehicle from and they were still happy to help.

Everything went smoothly after deal was made.Was glad they were able to locate the car I was interested in an get it delivered the next day!!!

Could use new seats in the waiting area I guess. Otherwise was a good place.