
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Gulf Freeway
Recent Reviews from AutoNation Toyota Gulf Freeway
5
Reliable customer service and friendly service
Rai Sagar
Jun 3, 2023
5
I had an awesome car shopping experience here, angela was who helped me. She helped me find the perfect car that i wanted with all the qualifications i wanted and needed. Overall it was a quick and awesome shopping process.
Anthony Guerrero
Jun 3, 2023
5
Great customer service!! Everyone is friendly and they work really well with you!
Rocio Rubio
Jun 1, 2023
5
Patrick is awesome dealership. Also manager Abid have a high patient with me because I’m deaf. He is very professional and help me to understand his explaination. Toyota is best vehicle and last longer. This is my 3 time brought this company.
Brenda Aragon
Jun 1, 2023
5
The process was simple and efficient. The sales and finance team were kind, patient, and not overbearing. I would buy a vehicle from them again.
Big Ed (Big Ed)
Jun 1, 2023
5
My ac wasn't blowing any cold air and my battery was drained. I took it in and Justin set my expectations fairly high. Next thing he did was blow away my expectations. These guys are great and my turn around time was incredible! Thank you Justin!
karypkellogg
Jun 1, 2023
5
This is my 3 time. I brought it and love it! Honest and professional
Brenda A
Jun 1, 2023
5
Auto Nation Toyota on Gulf Freeway works hard to keep customer satisfaction. I often get my vehicle serviced there and they always do a great job. My vehicle is always ready within the given timeframe, and they even clean my vehicle before returning it to me. I would definitely recommend this location to anyone who needs their vehicle serviced.
Bprice86
Jun 1, 2023
5
Facilities were clean, and the service person that I dealt with was upfront and friendly, and kept me informed with what was going on with my vehicle.
Lewallen James Ryan
Jun 1, 2023
5
Mr. Pungitore was very helpful, patient and courteous. I was very pleased with the level of customer service!
Ines Alvarez
Jun 1, 2023
4
Got standard car work done, but when they lifted the car they broke off a molding piece to my running boards. I found it a day later and awaiting words for the fix. These are running boards that they already replaced before to more severe damage lifting vehicle improperly. Always inspect vehicle before leaving...!!!!
Donald Barker
Jun 1, 2023
5
Angela R made my entire experience perfect and effortless. Thanks to the whole team for all your help, I love my new car! Please go find Angela if you’re in the market for a vehicle, you won’t regret it !
Jessica Jaclin
May 31, 2023
1
did not help with my problems..un Profesional tecnitians..
Mauro Gomez
May 31, 2023
5
Angela R gave me the absolute best deal for my trade in and found me a vehicle I absolutely love!! If y’all are thinking about purchasing any make or model, she will take care of you. Great experience all around!
Jessica Risinger
May 31, 2023
5
Excelente. Servicio
jorge herrera
May 30, 2023
5
Mario and Sunny were so helpful and kind while I was determining if I could lease a Corolla. I was anxious and they were extremely understanding and helpful the entire time.
Kimberly Wolf
May 30, 2023
5
We could not be more pleased with our experience at AutoNation Toyota with Branden and Abid. This is the 4th car we have purchased from the AutoNation family. I had a 10am appt to test drive a 2022 RAV4 Hybrid and I left with it by 1pm. It was painless and looking forward to continuing the partnership with AutoNation Toyota!
Jenn Kirk
May 30, 2023
5
Friendly place and helpful
ariel rabago
May 29, 2023
5
Jose C. Was Abel to answer all my questions! Kind, friendly and even laughed at my sister's dark humor jokes while I was embarrassed by them🤦🏽😂😂 however, this young man made buying a vehicle hassle free and I thank God he was Abel to ease my mind on everything! Thank you Mijo!
Leticia Cook
May 28, 2023
5
The Guys there were fabulous! Great listeners quick on their feet to work with you .
Nicole Torres
May 27, 2023
5
Good
MARIANET SANTIAGO
May 27, 2023
5
I have been dealing directly with Toyota Gulf Freeway AutoNation since 2015. They have always treated me with respect given me great financing and vehicle protection/warranty options. they have A consistent courteous management and sales team. And every vehicle that I have purchased there has always been a great performing vehicle. My latest 2022 Highlander XLE is a comfort ride with beautiful exterior and interiors. Again special thanks to such a great team! The team is always there to answer my questions. and recently upgraded me to the Highlander Platinum for the additional safety features! I recommend them highly. Rev. Dave Flores
Living Word of God Ministries-Pearland TX
May 26, 2023
5
Had a great experience at Autonation toyota. The vehicle i got is what i was looking for.The staffs are super helpful. Pratik really went beyond to get me aquatinted with the car and also delivered the car to my home. Really satisfied. Thank you autonation and pratik for helping me get my vehicle. On my first maintenance, they did all that was covered by toyota warranty including tire rotation. Said oil change is once per 10000 miles. It took about 1 hr to complete the maintenance.
Aabishkar Bhattarai
May 26, 2023
5
Vincent was excellent! highly recommend 👍👍👍
zhu zhu
May 25, 2023
4
Very nice and friendly service when you are there they know what they doing but when you call and need to talk to one of the service specialists in particular doesn’t answer the phone!
enrique cervantes
May 25, 2023
5
Pratik is a straightforward guy, who can help you get a car at a reasonable price from this dealer, Autonation Toyota!!
Tej B Limbu
May 25, 2023
5
Best place to purchase extend warranty. Ivan was very friendly and was able to give me genuine Toyota warranty that save me lots of money.
Taha Yusuf
May 25, 2023
5
Great Dealership I bought my Tacoma here three years ago and will be back for another Toyota very soon the management worked with me to get closer to a reasonable payment I could handle and finance gave me some great options to make sure my Tacoma was covered if anything happened in the future! Highly recommend STANLEY KNOX for all my new car needs
Mario Lopez
May 25, 2023
5
Ryan Gregory was super helpful finding a vehicle that was right for me. This is my family’s 3rd purchase at location and yet to be disappointed
Leo Govea
May 25, 2023
5
Loved this place! Great service and Francisco was a big help, answered all my questions and was very patient!!
Karla Solis
May 25, 2023
1
Sales agent- she’s doesn’t know customer handling, service and also she’s very unprofessional rude bad behavior’s I really don’t like to Deal with them especially like this people. Finally I had a cancelled my business
Kanishka G
May 25, 2023
5
Maikel Coll and Sonny Alidina excelente personas amigables . Se los recomiendo
Hector Alvarez
May 25, 2023
5
Super nice experience. Thank you for taking care of the family! Excellent service and great sales experience with Mario Lopez! If you need any assistant make sure to come and ask for him. Very knowledgeable and friendly. Thanks AutoNation!
Francisco Gonzalez
May 25, 2023
5
Visite el local y me en canto su buen servicio que me Dios el joven Francisco Gonzales
Eugenia Trevino
May 25, 2023
5
Fui a comprar una troca y me ayudó el señor Franscico González con las financias, me dio una buena experiencia, excelente servicio 10/10
Enrique Trevino
May 25, 2023
1
Very bad they broken pat of the car and they don?t want to fix
Essam Ibrahim
May 25, 2023
5
Good
meo nhi
May 24, 2023
5
Luis Guzman perfect pick him for all your service needs‼️
Turo Exotic
May 24, 2023
1
Very bad they broken pat of the car and they don’t want to fix
Essam awad
May 24, 2023
5
Luis Guzman was awesome. Greeted me on arrival, pointed me to shuttle. Texted when car was ready, had shuttle sent for pickup very quickly! Will request him on next service! I won’t dread having to take my car in for service!!
tammy gallo
May 23, 2023
5
Mr. Shakeel Firdous given excellent services. He give us all the information that we needed and we got our vehicle right time. Shakeel you are the best in customer service. We are really happy in the service you provided. Thank you very much
Prashanth Krasta
May 23, 2023
5
I have purchased a multiple vehicles from Autonation Toyota Gulf FWY and have done my vehicle service here as well. Very smooth and easy process in Sales and services both Mr. Davíd the Service Manager and Mr. Child the GM. are very nice people. They wanna take care of every customer. This time Justin was very helpful.
KOHM PK
May 23, 2023
5
Great Toyota place. Shakeel was awesome! We’ve been looking for a Sienna 2023 (which is hard to find) & Shakeel got a hold of one and held it for us!! He worked with us from start to end. will return for our next car
Dhruvi Patel
May 23, 2023
5
Just an oil and filter change, received quick and courteous service! Truck was washed nice and clean at no charge.
Robert Goalwin
May 23, 2023
5
Hector always provides the best customer service!!
Ivonne Herebia
May 23, 2023
5
Exceptional customer service. Prompt response to my concerns and questions. Above all the whole process was seamless.
Abiodun Olusoga
May 23, 2023
5
I just bought my Camry from Abdul Aziz from AutoNation Toyota he is caring person and knowledgeable I am satisfied with his services Thanks
jitendra patel
May 22, 2023
5
Customer service was excellent, wait time wasn’t long, waiting area was nice and clean, restrooms were clean as well!
S. Carrington
May 22, 2023
5
The service Hugo gave was excellent. He was very kind, patient, and polite. He gave me instructions and explained the situation to me very well in a good tone and attitude. I like the set structure they have with the tablets for a smooth customer service. Thank you!
Mitzuky Gutierrez Pineda
May 22, 2023
1
I took my car in for an oil change and will never go back for the following reasons: 1. The attendant had zero attention to detail. When I told him I didn't like the brand of oil used last time he assured me they used the best, Toyota brand. When the bill came, it said the same brand as before. When I mentioned there were black finger prints on my car last time, he said he would make sure they washed it before returning it. He didn't bother. When it came time to sign the forms he wanted me to initial that he had told me the cost before the service and I informed him that he never bothered to mention it. 2. The other reason I will not go back is that whoever drove my car to the parking area pulled the brake up so hard (manual transmission) I wasn't able to get it to release and had to get help. There was no need to pull the brake up so hard that it takes an act of God to release it. The other thing this person did was mess with my AC setting. The attendant had absolutely no business changing any setting on my car. With help like this that's so unprofessional, it makes me wonder about the person who actually worked on my car. I think Walmart does better. One star is too generous.
Kathy Bowden
May 22, 2023
5
I recently leased a 2023 Toyota Highlander with AutoNation Toyota on Gulf Fwy and I must say I am beyond satisfied with the vehicle. My father and I were greeted and assisted by a very knowledgeable young man named Mario Lopez, and our entire experience was a wonderful one. He was able to answer all of our questions and made us feel at home. He is bilingual so it made my father feel secure during the process. This is the 3rd vehicle we purchase at this location and every time they exceed our expectations with their impeccable service. I am soooo happy I decided to go with them and definitely recommend this business to everyone! They def have my business for future purchases. Thanks guys for doing what y’all do and working with your clients to ensure AMAZING service and quality vehicles. #happytoyotacustomer #autonation2023
Carmen Carranza
May 22, 2023
5
Les recomiendo mucho que visiten este lugar ahí les ayudan a obtener el carro que necesitan pregunten por Alex el habla español el financiamiento es muy fácil te llevas tu auto el mismo día i luv Toyota 🇯🇵💕❤️
Elizabeth Nolasco
May 21, 2023
4
I brought my 2011 Toyota Avalon into the service center for the factory recommended 65,000 mile service. During the an inspection of the vehicle, it was determined that the front end was out of alignment. Mr. Hugo Mart�nez notified me the vehicle needed an alignment. Subsequent to that they discovered an issue with the steering rack - which was ultimately replaced. Everything was well documented, photographed, and forwarded to me for review. Mr. Mart�nez was courteous and friendly, and the are facilities very nice and clean. The courtesy shuttle driver was also excellent at customer service.
Michael Nolan
May 21, 2023
5
I had a wonderful experience taking in my car for its maintenance and I had a lovely experience with Jose who made sure I had all the information at all times on how my car was and assisted me with all the questions I had regarding service and other options as well. I could not recommend this location and Jose any more as they are perfect in making me feel confident my car is in good hands. Service was also pretty fast even on a busy day for them so that was also a big plus!
Vanessa Olvera
May 20, 2023
1
Went in to get part 5/18. Parts person said would be here Saturday after 10 AM 5/20. Paid for part.Went in 5/20 and they said had to be backordered. Not till 5/31 to get part. I drove 60 miles....120 miles round trip to pick up part. Are you telling me that Toyota didn't know it needed to be back ordered when I was told it would be here Saturday? What kind of data base do you have?! This is absolutely unacceptable. The only good thing is I asked for my money back and they gave it to me.
S L
May 20, 2023
5
Alex Melgar did an amazing job! I would definitely recommend this place to anyone who’s looking for a new car and a great customer service experience!
Mariana Nava
May 20, 2023
5
Excellent service. The only place I take my truck. And I love dealing with Marily, she is wonderful.
Hope Barahona
May 20, 2023
5
Es buen buen vendedor
Flor Reyes Reyes
May 18, 2023
5
Great customer service, fast responses and unbeatable prices. Holla at my boy Chris L if you want a great deal!
Ali Haroon
May 18, 2023
5
Excellent, timely, professionally handled by the service agent.
HappyHappy
May 18, 2023
5
Gladys and Marilee are wonderful people! They're always friendly and very professional. They always keep you informed of your vehicle's progress. I can't say enough about the excellent level care that my husband and myself have received with both of our SUV's.
Beverly Asbill
May 18, 2023
5
I would like to thank Vincent (or chú Phú) for taking care of my family and I. He made our car buying experience very enjoyable. He was informative, knowledgeable and had a positive attitude about everything. Presented us with the best options and plans and we thank him very much. I also recommend AutoNation Toyota Gulf Freeway for everyone who are looking to buy their cars like i am.
Xuan Nguyen
May 16, 2023
5
I recently purchased my new 2023 Toyota Corolla here at Autonation 12111 Gulf freeway and could not have been more impressed! The entire purchase was smooth and seamless! My salesman Carlos was upfront and honest and Sunny (like a Sunny day) the finance guy was also as honest and upfront! Thanks guys! Definitely a place you would take a friend! :)
Daniel Fuentes
May 16, 2023
5
Excellent, the technician explained what he would be doing in detail. He did the job in a very timely manner. Very pleased.
Bertha Daley
May 16, 2023
5
Took my rav4 in for servicing this past week and I’m very pleased with the customer service I was provided with. It was a very quick and easy process.
Tessa Cardenas
May 15, 2023
5
Great service people are friendly was in and out at a reasonable time
Paul Sanchez
May 15, 2023
1
This location has terrible customer service. I bought a car in January. It was not on the lot yet but they told me it would be there in one to two weeks. They proceed to give me the ring around and they car did not get on the lot until mid March. After receiving the car they did not call me about my plates arriving. They said they left a message but I never received one on my phone. Now is may and my paper plates are about to expire. I tried calling twice before I gave up and just drove up there after work. I call the receptionist desk 15 mins. before I showed up. The receptionist were standing around talking when I walked up. They had a hard time finding my plates and told me they called over a month ago and left a message I never received. I will never buy a car from this location again. They do not care about their costumer or at trying to earn my business back.
Carrie McNeil
May 15, 2023
5
It was very quick this and didn't wait that long.
Daniel R
May 15, 2023
5
Had a good experience at the dealership. Ryan Gregory was very patient and helpful with showing vehicles and taking the time to explain the differences in the options and packages. If I need another Toyota this will be my first stop. Go ask for Ryan and he will take care of you.
blake day
May 14, 2023
5
I've been to 3 Toyota dealerships over the 4 years of purchasing my Toyota Avalon (Little Rock Ar, Kalispell Mt. and Houston Tx.). Toyota level of service is second to none, they honor their 150K mile warranty with speed, no questions, and a smile. As I now am not using my car for work I always cringe that I have such an expensive vehicle; however when I rarely need service I can't do myself, and go to Toyota it reminds me of why buying a Avalon Touring edition was one of the best decisions I've ever made. There is a reason Toyota, has 0 new cars on their lot, and most manufactures need an overflow lot for their cars. From start to finish the experience/service/and people are second to none. Casey was my service Rep. but everyone makes a great team.
Ronald Graham
May 14, 2023
5
I was in search for a new car and luckily I had Muhammed Jawed to help me along the way. He was very informative and wanted to make sure I was purchasing the best vehicle based off of my driving needs as well as budget. He was even checking in with me and giving me updates on when the car would get in while he was away on vacation! Sunny in finance was also very helpful and got me in and out and answered any questions I had as this was my first vehicle I was purchasing on my own and was very curious about a lot of things. Overall great experience. Thank you Muhammed and Sunny!
Clarissa Argüelles
May 14, 2023
5
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Akhere Edionwele
May 14, 2023
5
I had a very good experience!! Mario was very helpful and very understanding to my needs. I will definitely be going back… 😀😀
virginia tarelo
May 13, 2023
5
For a good hour I thought I was going to walk out. But they were able to move things around and got me the truck I wanted for the right price.
Maria T Alaniz
May 13, 2023
5
We like how Vincent (saleman) help us to get good price. He’s very honest about the price and make our purchase happened very fast and effectively. Will come back to Autonation if we need another car for our family.
June Vo
May 13, 2023
5
Great service and friendly staff.
Maurice Oteiza
May 12, 2023
5
Vincent Phu is one of the best Toyota Salesman. His honesty, attitude, knowledge, patient are exceptional that makes me always come back to see him when I needed to buy a new car.
Khoa Bui
May 12, 2023
5
I had a very positive experience here, the process was very straight forward and no hassle. Everyone was friendly and professional, from the salesman to management. They helped me purchase my dream car without the pressure and being pushy like the other dealership I’ve experienced in the past. Would definitely recommend!
Andrew N
May 12, 2023
5
Went in for an oil change and Jose in the service department noticed our battery was very low and needed to be changed and still under warranty was able to give us a new one before we had a problem with the car. Very good service.
Jacobo Tamez
May 11, 2023
5
Friendly staff. Great deal on services would continue to use and recommend.
Ryan Peterson
May 10, 2023
5
Had amazing service here and the five stars go to the sales rep that helped me, Jorge. He did everything he could and helped me get a Corolla and I love it!
Lucia Monzon
May 10, 2023
5
Gracias a David García por tan excelente trabajo que hizo por nosotros. Fue muy paciente y amable y logró conseguirnos el vehículo que queríamos. Nuevamente gracias!
Johanizs D’ Jesus
May 10, 2023
5
Fast and reliable service.
Antonio Melendez
May 10, 2023
5
Estoy feliz de comprar mi vehículo en Autonation Toyota🤗 El vendedor David Garcia fue súper amable y paciente. Me ayudó muchísimo a encontrar el carro que quería y llegar al precio que necesitaba😃
Johanizs D' Jesus
May 10, 2023
5
Everything was great! Had a great Experience in Service department
Velvin Lemus
May 10, 2023
5
This is the best company i was looking for. Vincent Nguyen is my car salesman. He was very kind and he taught me how to use it very attentively. My family bought 3 cars from here within a year. He gave us a really good price. Best salesman ever ❤️❤️❤️
Hanh Le
May 9, 2023
5
I accidently let a good amount of cash in the car, the service advisor (she) found me in the waiting area ad gave it back to me. AutoNation Toyota often sends me coupons, and offer me services at good/low prices. they wash and clean the car at no charge. I bought the car there at a very good price, I like to go there for services and enjoy the show room.
Keli1962
May 9, 2023
5
Great experience. Job well done on time. Less than hour.
Autonation
May 9, 2023
5
We had a good experience overall. The young lady that took our call was nice and made it easy. Mike was over our car and he was easy going
Leslie Olivarez
May 9, 2023
5
I recently bought a 2023 4Runner from AutoNation Toyota Gulf Freeway and had an amazing experience. Shajeel Khokhar, our salesman, was friendly, knowledgeable, and made the whole process easy and enjoyable. Shajeel took the time to answer all our questions and never made us feel pressured. He helped us find the perfect 4Runner within our budget, and we couldn't be happier with our purchase. If you're looking for a new car, I highly recommend AutoNation Toyota Gulf Freeway and don't forget to ask for Shajeel!
Akshay
May 8, 2023
5
The service was amazing the representative was very knowledgeable. They were very fast.
Tamir J
May 8, 2023
4
Thorough job at routine maintenance. Suggested what I needed to get done. Time it took was acceptable!
Shanacole
May 8, 2023
1
Worst experience so far. Took a long time to service my truck I was there for a 12pm appointment and didn’t leave until 4pm.
Maria C
May 8, 2023
5
The customer service is always great when i go. Very informative and patient with their customers
Jojo2121
May 8, 2023
4
The sales team was amazing and the process at AutoNation Toyota Gulf Freeway was easy and fast.
Trace Roofing
May 7, 2023
5
Purchase of the vehicle was a smooth and easy process. From beginning to end. The salesman Christopher was attentive and detailed answered all of my questions and concerns. I would definitely recommend this dealership and salesman. A++
Enedelia Ramirez
May 7, 2023
5
Vincent was such an amazing help with the whole process of buying a new car. Highly recommend getting with Mr. Vincent for next car purchase.
lauren kitchens
May 6, 2023
5
Rachel DeLeon was wonderful! As soon as we arrived, she greeted us with a smile and immediately showed us the vehicle we wanted. She was kind, helpful, and efficient.
Shelbi Harris
May 6, 2023
1
I bought a car at Autonation Toyota 45S, Houston, TX. I accepted the dealership's price, I signed all the papers and insured the car for the same day, but they told me to come pick it up tomorrow. I opened a loan account and was ready to pick it up the next day. but the day I went to pick it up, they told me it was sold. I'm not into what they say. And I'm very angry with the way they do it. a big dealer but do a terrible job. Very very bad. Takes me a lot of time.
Pinky Jungle
May 6, 2023
5
Excelente
Mary Morales
May 6, 2023
5
Walked in today and was greeted by Zulibeth. She was very helpful and knowledgeable and was able to answer all our questions. Everything was very easy and we were able to drive off in a new 4Runner. Thank you very much Zulibeth!
Louis Hernandez
May 6, 2023
1
Scam!
Liam Nguyen
May 6, 2023
5
Chris Luong was great! Would recommend
Jay B
May 6, 2023
5
Smooth in and out service appt
Huy Tran
May 6, 2023
5
Mohammad was very helpful and patient throughout the whole process in buying a new vehicle. As a first time buyer I had a great experience
Esmeralda Hernandez
May 6, 2023
1
I bought a car at Autonation Toyota 45S, Houston, TX. I accepted the dealership's price, I signed all the papers and insured the car for the same day, but they told me to come pick it up tomorrow. I opened a loan account and was ready to pick it up the next day. but the day I went to pick it up, they told me it was sold. I'm not into what they say. And I'm very angry with the way they do it. a big dealer but do a terrible job. Very very bad. Takes me a lot of time. No profectional. Scam!
David Nguyen
May 6, 2023
5
Chris was awesome
Clayton
May 6, 2023
5
Carlos Barrera is the guy to see for your vehicle purchases!
Chari Kauffman
May 6, 2023
5
Carlos Barrera is the guy to go see for a vehicle purchase!
Chari Fisher Kauffman
May 6, 2023
5
Jose Valdez has very helpful and helped greatly. The service department provided a video if the repair.
Howard Hoffman
May 6, 2023
5
Thank you so much for all of Toyota Gulf Freeway AutoNation especially Vincent Nguyen (salesman) and financier helped me buy car very fast. They’re very nice and professional. Highly recommend.
duong anh
May 5, 2023
5
I had the best experience at this toyota dealership! My sales man David García was so patient in going through all the cars and options I had available. He made sure I fell in love with my vehicle, and he sure did just that! Thank you
Lety Rodriguez
May 5, 2023
4
Very complete and fast service.
John Valusek
May 5, 2023
5
I was visiting Houston for the weekend and wanted to get my car serviced. This location made everything easy as it would be when I was home. They took good care of me and my car!
JaQuay Jackson
May 5, 2023
5
Service advisor was very helpful. He went out of his way to do the job properly and to explain the process to me.
Ronald Stasky
May 5, 2023
5
Just bought a car from Autonation Toyota on Gulf Freeway my salesman was Shakeel Firdous. He was knowledgeable but professional while helping us with our purchase. His Sales Manager helped us complete the deal and Abid Messiah the Finance Manager got us over the finish line. Thanks guys for all the help. I'd recommend you'll to all who want to buy a car. Thanks again and God bless.
Vijay Dsouza
May 4, 2023
5
Wonderful buying experience! Ryan helped me find my dream car. He seemed super passionate about finding the perfect way for me to pay for it too! Making this my go to dealership!
Christopher Gregory
May 4, 2023
5
Fairly fast service ,place was very clean
Joe Rocha
May 4, 2023
5
Angela (sold my son his 1st car) introduced me to Melissa (sold me & my husband my truck) and they both introduced me to Sunny (the BEST finance man ever)!!! They all played a great part in me getting my 2023 4Runner and my son his 2014 VW Jetta!! I'm grateful for them ALL!!! Great customer service and very professional!!! I just love them!!
DeShawn Boies-Henley
May 4, 2023
5
Angela (sold my son his 1st car) introduced me to Melissa (sold me & my husband my truck) and they both introduced me to Sunny (the BEST finance man ever)!!! They all played a great part in me getting my 2023 4Runner and my son his 2014 VW Jetta!! I'm grateful for them ALL!!! Great customer service and very professional!!! I just love them!!
Mrs. Henley
May 4, 2023
5
Always feel well taken care of here, and good attention is paid to my vehicle. The service advisors are friendly and keep up to date with status as the vehicle is being repaired. Good experience whenever I’m here and I keep coming back.
Teal Astra
May 3, 2023
5
Excelente atención del Sr. Maikel Coll. Recomendado 100. Buen trato, muy profesional.
Susana C Valadez
May 3, 2023
5
Excelente
David Santos
May 3, 2023
5
Aziz Abdul sold me the Corolla for my wife he is helpful and gave us a good deal and I always come to him buy cars and he is honest
Egnio Guedes
May 3, 2023
4
I made an appointment that morning. There was a small hiccup when I got there. They didn’t seam to know who was suppose to work on my car. So after about a 10-20 minute delay they got me taken care of.
missypriss19
May 3, 2023
5
Los mejores
Frank Howard
May 2, 2023
5
Melissa made my experience great! Very attentive and professional. Super thankful for her!
Anai Aguillon
May 2, 2023
5
Recently bought a car here, I was helped by Shakeel Firdous and Abdul Aziz. Never did I feel I was pressured to buy the car from them I was clear to tell them I was shopping around and was trying to see my options. Even though it was almost close to closing Shakeel still proceed to help and give me all the information I was asking, we also got a great price on our trade in. The communication from them as I waited a couple of weeks for the car to Arrive was top notch. The day of pick up I told them I was in a bit of a rush since I needed to pick up my kids from school. As my husband and I were signing documents they proceeded to help with programming since it was a new vehicle. Once I was out of the legal part came out to the car being set up just need it the app to install with my phone. They are also Multi-Lingual and that was a plus for us since we are also Spanish speakers. Si buscas buen servicio en español puedes contactar los a ellos!
abigail zaragoza
May 1, 2023
5
Frida Garcia was absolutely excellent. She kept us in the loop at all times and was a pleasure to work with.
Sylvester Agbahiwe
May 1, 2023
5
Awesome experience? Friendly and helpful, customer services. I would recommend it to family and friends.
Sammy Deleon
May 1, 2023
5
Great customer service!
Ricardo Gonzalez
May 1, 2023
5
Quick and efficient oil change. Loved the updates communication through my first oil change process at Toyota!!
Misty Brown
May 1, 2023
5
I had the best experience trading in my car with the salesman Julian and the finance guy Abid. Julian was so easy to talk to and he was very knowledgeable. I’m so thankful I came to this dealership as Julian was interested in making the best deal for everyone and I felt like I could trust him. Abid was also wonderful and helped me find a good interest rate on my loan. I highly recommend going here.
Divya Kannegenti
May 1, 2023
5
This dealership is probably one of the best in Houston. There are always staffed and fully capable of getting the job done and getting it done quick as possible. Adam my service advisor has came a long way since he first started and is doing nothing but great things with this company. He goes over every multi-point with me and texts me when the vehicle is finished! Thanks toyota thank you my service advisor Adam.
Brando
May 1, 2023
4
Great service and professional staff. Good customer service and a clean dealership.
Meshia Horn
Apr 29, 2023
5
David Garcia muy buen vendedor el manager Mike fue excelente es mi tercer carro en este dealer lo recomiendo 100%
Mari
Apr 29, 2023
5
This is the second vehicle we have purchased from autonation and are extremely satisfied. My salesman was 100% awesome and treated me with the greatest respect. He was never pushy are inconsiderate and has followed up several time to make sure everything was to satisfactory. Give him a raise!!!.
Jason
Apr 29, 2023
5
Second auto I have bought at this dealership. Always professional and on top of things. I love my RAV4 and was going to get another one but they still looked the same so I got a 2017 Corolla. Love all the new safety features and definitely not like the original one years ago. Got to love a Toyota. By the way service center is excellent and with an appointment they are pretty much on time. I called on way home Friday at 5:30 am and left my car overnight for 15,000 mile check up so I could sleep in Saturday. Always works great that way!!!
Ellen Bell Bynum
Apr 29, 2023
5
It was great working with Kristopher Hunt.
Dae Moreno
Apr 29, 2023
5
Mr. Shajeel is very nice person. Very knowledgeable and helpful. Purchased several vehicles from him. Highly recommended!!!
The ARH
Apr 28, 2023
5
My experience was amazing! Both Mr Alex and Mr Messiah helped me get the SUV that suited me and my family and explained everything in details. I have a low credit score and still got approved! They went above and beyond for me. Truly blessed to have met them both 💚
Patsy Carrillo
Apr 28, 2023
5
Great Service, easy to make appointments and super flexible to reschedule. They have plenty of Staff to never feel like the wait is to long. Adam has helped me since I got that car and is great! - thank you for the service
Jorge Eucede
Apr 28, 2023
5
Very good service Thanks Mike pungitore
Jaime Espinoza
Apr 28, 2023
5
I really like Vincent Nguyen, one of the best I’ve ever met. He spends time to explain everything in detail, and he is also very kind, patient, and polite. This pleases the customer, so I would recommended whoever wants to buy a car to visit this AutoNation, especially Mr. Vincent.
Aysico M
Apr 28, 2023
5
Not only did the crew over at AutoNation Toyota take care of my car, but they took care of me as well. I was severly under the weather, sick with the flu, and was about to go cross country for Thanksgiving. The body shop, service advisors, and even the payment ladies all expedited the repairs and payment so that I would ready to go without delay. Thank you thank you to all of the team members over at AutoNation Toyota Gulf Freeway, you guys rock!!
Veronica Trevino
Apr 27, 2023
5
I love it. Also love the pick up services, it's very convenient
Micah Williams
Apr 27, 2023
4
En esta localidad lo �nico que no me gusto fue que no tienen servicio de caf� como en las otras localidades
Yosmira Saucedo
Apr 27, 2023
2
This was my first time using this dealership for service. I was greeted upon dropping my vehicle off for routine maintenance. Service tech said she would be in contact with me on progress of vehicle and other issues found. That went well. When I arrived to pick up vehicle, my assigned service tech was not there. I waited around for about 10 minutes before I had to ask someone to help me. No one offered to help. Finally another service tech checked me out. No apologies were given, no thank you for allowing us to service your vehicle, etc. I was very disappointed in the lack of customer service.
LW 4 Runner
Apr 27, 2023
5
Very happy with my service, dint have to wait to long.
Jesus Torres
Apr 27, 2023
5
Excelente service and employees good vehicles will recommend
Jesus Elizondo
Apr 27, 2023
5
Adam is a great service advisor.y service experience is always smooth and convenient. Would 100% recommend
Paul Franke
Apr 26, 2023
5
George Monzon did an amazing job about getting my dessired car with the features I wanted and more. He worked with me patiently and diligently to meet my needs and went above and beyond the call of duty.
Fatima Morales
Apr 26, 2023
5
Keisha, is my service contact. She’s very friendly with a smile on her face. Very polite and keeps me well informed on my vehicle. I actually told her that she’s the only one I see moving out there and getting things done. I love her GET IT DONE ATTITUDE! You need more people like her. Way to go Keisha, keep up the good work! Cruzita Cruz
cruzita cruz
Apr 25, 2023
5
Angela was amazing! Definitely recommend her when coming to AutoNation Toyota Gulf Freeway.
Abigail Lopez
Apr 25, 2023
5
Very good attention by the service advisor, clear and accurate estimate and the work done in a reasonable time. Very recommended!
Orlando Saenz
Apr 24, 2023
5
Exceptional service, I have been coming to this dealership for 9 years! Bought my first car here and looking forward to get my second one, friendly staff that is always available to help.
Ana Reyes
Apr 24, 2023
5
Service Manager, David, and Service Advisor, Adam Martinez, are always very friendly and helpful.
david0535
Apr 24, 2023
1
I went in because my tire was low but supposedly there was nothing wrong just put air in but on Saturday it went low again a neighbor helped me take it off and found the nail I think they never even looked at my tire.
Virginia
Apr 24, 2023
5
The waiting area is quite a bit outdated and has very poor design for the customers to wait comfortably. Adam Martinez was my service advisor. I appreciated how he kept me in the loop throughout the entire process.
TCG
Apr 24, 2023
5
Ryan Gregory was great and the process was simple. Thanks.
Troy Scheh
Apr 23, 2023
5
Mario was awesome in helping me find the perfect car!
R Mudgett
Apr 23, 2023
2
Service this time was very confusing. There was no signage telling where to enter the service area and the view is blocked when entering from the street by cars ready to be picked up facing the opposite way. I wasn't notified when my car was ready and it wasn't out front when I got there, someone had to go get it. It took a long time to drop off and at pick up.
Nikki
Apr 23, 2023
5
Mario Lopez was a great pleasure to work with made buying a car simple and easy had a great time working with him will definitely be buying my next Toyota with him highly recommend his services and good will
Joe Almendarez
Apr 23, 2023
5
We went to check on a car, and ended up buying a SUV highlander thanks for everything Zulibeth and thanks to the Manager for making things go smoothly Hope to see you in our next purchase
Olivia Galvan
Apr 22, 2023
5
From start to finish, we had a great experience all around. I want to especially thank Rachel for helping us throughout the car buying process as she made it easy and straightforward. I would highly recommend this dealer to anyone looking to buy a new vehicle.
Dellanira Espinoza
Apr 22, 2023
5
Mario was a real big help. Answered any question I had and made the process easy
David Loya
Apr 22, 2023
5
I appreciate Kristopher Hunt's patience working with me to purchase a vehicle. His professional and respectful manner through this stressful process was outstanding. Great work!
Amy Carr
Apr 22, 2023
5
I received a coupon for oil change for $9.95 and after they finish the guy said it?s complimentary, I surprised they didn?t charge me a penny
Ragy Hamdy
Apr 22, 2023
5
I was a first time buyer. And they made the whole process really easy for me. I was told by other dealerships that it was gonna be hard to approve me for a lower interest rate other than 13%. But auto nation Toyota was able to help me out a lot. Especially as someone who just started building credit. And the finance people really gave me lots of options on extra coverages and they were able to answer all my questions. Highly recommend Ms.Judith and Ms. Rachel. Thank you both so much
suri rodriguez
Apr 21, 2023
5
My fiance and I purchased a 2021 RAV4 from this location and we had a great experience. Pratik, our salesman was very patient with us and all our questions. He showed 3 different models before we decided on our favorite. He walked us through the price difference between the three options we were interested in. He explained all the differences in engines, drive types and features. As we decided, he was very patient and gave some time to decide. We didn't feel rushed and that is a trait we look for in a dealership and sales team. Sonny in Finance was just as amazing. He walked us through all our options, gave us such great service and made it such a pleasant and comfortable experience. Pratik and Sonny were on it! They both were quick in handling our paperwork, keeping us all on schedule and we were in and out within a few hours. The managers checked in from time to time to ensure we were comfortable and having a great experience. The team even had lunch provided for the team and customers, it was amazing. I highly recommend AutoNation Toyota as well as our salesman Pratik. Such a great team and I can't wait to come back for my next purchase!
LinaRese
Apr 21, 2023
3
The service rep was great! The driver that picked me up and dropped me off was great. My more recent experience with my rep was very disappointing. After receiving a text that my vehicle was ready, I called and texted the rep to get a pickup. I never got anyone on the phone after several calls and the rep never returned my text. When I arrived there by a coworker's ride, the rep gave me the wrong fob. I didn't realize it as he had my spare fob. He THEN called me 10 minutes later. Horrible customer service! I am only happy with my vehicle being repaired.
Roger Watkins
Apr 20, 2023
5
WHEN I WAS IN THE MARKET FOR NEW TOYOTA RAV4, I FOUND AKA SUPERMAN VINCENT NGUYEN ON FACEBOOK, YES I’M VERY PLEASANT AND SASTIFIED WITH THE SERVICE THAT VINCENT GAVE, AND ALSO THANKS AUTONATION TOYOTA SALES TEAM. THANK AGAIN FOR ALL YOU DO! 🚘💝❤️🎈⭐️⭐️
Hoa Le
Apr 20, 2023
5
Rachel was a really great saleswoman! She helped me get my Toyota Camry 2023 in Calvary blue 😊
Genesis Anguiano
Apr 20, 2023
5
I like mister Mike Pungitore he is a good He knows what he is doing. He explained to me everything that my car needed to be done and I like that I like serious people telling us what To do 4our Car. Hope to see more people like that. I will go back so I can finish Fix my car and I will let people on my family know that this Toyota. Is a good Toyota to take our car?
Angie Salazar
Apr 20, 2023
3
My rep gave me several missteps, Sending me some ridiculous quote, after texting my vehicle was ready, never responding to my text or email for a pickup, then giving me the wrong fob (someone else's). I am happy with repair (thus far) but not with the customer service!
DrRoger
Apr 20, 2023
5
Always an excellent visit at the dealership. Every one is so nice and professional. I will always do my business at Auto Nation Toyota.
Gina Walsh
Apr 19, 2023
1
LUIS GUZMAN at the service center takes advantage of women who go in by themselves, he is a sleezeball. DO NOT give them your business.
Alan Gonzalez
Apr 18, 2023
5
Excelente servicio ya atención personal muy amable
ALEJANDRO L.
Apr 18, 2023
1
THIS PLAVE TAKES ADVANTAGE OF WOMEN. DO NOT give them your business. I’ve purchased 2 vehicles here, and never coming back. Wife took her RAV4 for her 30k service, as the maintenance light came on, after she picked it up on the drive home she noticed they didn’t reset the maintenance light, we went on a road trip, and couple of days later came back to the dealer and they said the coolant bypass failed and we are 300miles out of warranty. They knew this when we took it in to the 30k service, but wanted us to be out of warranty so we could pay them to fix it. LUIS GUZMAN tried to tell my wife it was $800 because it’s 300 miles of out of warranty, when she said no, they said okay how about $500 because the part is $250+, (OEM Part is $75) They take advantage of woman here, especially LUIS GUZMAN, he is a liar and is sleezeball, never coming here again.
A Lightyear
Apr 18, 2023
5
Great people. Great service. Great selection of cars. My salesperson (Angela R) and finance person (Abid M.) were both first class. I’ll definitely be back if I need another vehicle.
Olan Jamane Latin
Apr 18, 2023
4
I scheduled an oil change service and mentioned about the TPMS light issue (TPMS light was ON) to one of service advisors when I drove my car in. I did not realize that a picture was taken by the dealer without my permission when i drove in but someone already printed the picture and showed to me that one of tires had alignment issue thus recommended me to get it fixed. I was told by the service advisor that how much will be charged but he will offer me some discount. I hesitated a little but still i accepted. I then waited at the resting area for more than 2 hours until i was called that my car was ready. I made the payment however the service advisor did not mention anything about the repairs such as TPMS light and tire alignment, he did not explain to me what the actual issues were and whether all the issues fixed. I then did find a print in my car which is for the alignment repair, however i had no idea if the alignment was a successful repair, the paper did not tell me anything about that.
David Cheng
Apr 18, 2023
5
Took my Toyota Prius in for service and at first they couldn?t identify what was causing the problem. However they didn?t give up until they found the problem and fixed it. I highly recommend this dealer. Always receive great service.
Barbara Rivera
Apr 18, 2023
5
They have a good thing going there! I especially like the video reviews of the under carriage. The only thing I would suggest is more footage of the under carriage, boot rubbers, shocks etc.
Ronnie Smith
Apr 17, 2023
1
The service from the 2 salesmen I have sucks!!!! Never answer the phone or call back and don’t follow up. I won’t be doing business here again!!!
Deandre Sells
Apr 17, 2023
5
Went a handful of times now and Adam Martinez been the one who would take care of me on arrival each time. Had tons of knowledge and even recommended services I never heard of. Super polite and cool guy, even remembered to give me a call once my vehicle was ready for pickup which is a lost art with some dealers. This location starting to be my preferred service destination. Thanks Adam!
Daniel Lopez
Apr 17, 2023
5
The service is fantastic. Hector had my Vehicle ready to go in a short time and they keep it clean. However, the sales department has some work to do in my opinion. No where on the vehicle did it say "as is" and you can't test drive cruise control if you are only able to drive the feeder and back. Also, believe ordered wrong windshield because my old windshield had rain sense ability and the new one doesn't work. My vehicle sensor says working, but doesn't pick up the water on the windshield. Also didn't disclose that the intermittent isn't working a well. I also have a worthless extended warranty that I will be removing since it doesn't cover everything it should. The service department rocks which is a big plus!
Barbara Fitzgerald Davis
Apr 17, 2023
5
Stanley and Chris L. are great in helping and customer service is great. Thank you
rachel Diaz
Apr 15, 2023
5
Kristopher Hunt and Sunny were very helpful in getting my vehicle! They were personable and answered any questions I had.
William Giffen
Apr 15, 2023
5
My fiance and I purchased a 2021 RAV4 from this location and we had a great experience. Pratik, our salesman was very patient with us and all our questions. He showed 3 different models before we decided on our favorite. He walked us through the price difference between the three options we were interested in. He explained all the differences in engines, drive types and features. As we decided, he was very patient and gave some time to decide. We didn't feel rushed and that is a trait we look for in a dealership and sales team. Sonny in Finance was just as amazing. He walked us through all our options, gave us such great service and made it such a pleasant and comfortable experience. Pratik and Sonny were on it! They both were quick in handling our paperwork, keeping us all on schedule and we were in and out within a few hours. The managers checked in from time to time to ensure we were comfortable and having a great experience. The team even had lunch provided for the team and customers, it was amazing. I highly recommend AutoNation Toyota as well as our salesman Pratik. Such a great team and I can't wait to come back for my next purchase!
Lina R
Apr 15, 2023
5
Brandon got us in and out! Fastest salesman I know and very informative. Would highly recommend this place
Kay Washington
Apr 15, 2023
5
The salesman Rachel was very nice and sold me a new 2023 Toyota Camry in the color I wanted 😍
Genesis Anguiano
Apr 15, 2023
5
Every time I go there to get an oil change the technicians are very helpful and very knowledgeable and professional. I have answered all my questions and my concerns.
Lynda Ferrel Diaz
Apr 15, 2023
5
Our salesperson Carlos Barrera was very knowledgeable and helpful and patient in the purchase of our new 2023 Corolla for my soon to be driving daughter If your in the market for a new Toyota pay Carlos a visit! The entire Autonation Toyota staff is friendly and eager to help you with your next vehicles purchase!
Daniel Fuentes
Apr 15, 2023
5
Well sense me and my wife got there we received nothing but a great service or sales guy Ryan and his finance manager were very professional and caring that made or experience super amazing we will definitely go back or recommend or friends to visit toyota autonation.
jon king
Apr 14, 2023
5
I usually make appointment online, bring the car and they check u in. Basic Stuff usually takes less than a hour. Service is always been great and weekdays are better.
Dav Tre
Apr 14, 2023
5
They far met my expectations!!!
Charles Biehl
Apr 14, 2023
5
Jose Valdez was friendly and helpful. Thanks
Maria Camacho
Apr 14, 2023
5
I love it when what they say will happen happens.
WildBill
Apr 14, 2023
5
Excellent! Very efficient and very quick! Service agent was very friendly and helpful! Thank you.
Kathryn Layfield
Apr 14, 2023
5
A quick and comprehensive check to my specifications and I was done by 10:30 am for an affordable price.
Christina
Apr 13, 2023
5
Overall a good experience. I am very happy with the car and the service, not so much the financing portion.
George H Nolin
Apr 13, 2023
5
Vincent! Vincent! Vincent! The admiration I have for this man and Auto Nation Toyota is beyond heights one can't fathom. They took my situation and turned it all the way around. I appreciate and respect this company so much. Thank you Mr. Nyugen!
T News
Apr 12, 2023
5
Angela Risinger made my experience at AutoNation Toyota amazing! Walking in there, I didn’t know what to expect but seeing how friendly, patient and helpful Angela was put me at ease. She was committed and willing to go the extra mile to help me obtain the car that I wanted. So if you’re looking for a car and happen to stop by AutoNation Toyota, speak to Angela Risinger (sales associate), you won’t be disappointed!
Rubi Vargas
Apr 12, 2023
5
Fantastic service. Rick Aguilar was very helpful, professional, and very patient while he answered all my questions. The service was done within an hour and Rick took the time to go over the multi point inspection report with me. I was very appreciative of the service I received. Thank you, Rick!
Patricia Reho
Apr 12, 2023
5
I just relocated to Pasadena Texas and needed an oil change. Google pulled up Auto nation Toyota. Adam my service person took care of me and made me felt welcomed with his excellent customer service.
Elvira Smith
Apr 12, 2023
5
Was a friendly and wonderful experience with my car getting service. Answered all my questions well go continue to take my car for service here ..
Michelle Morales
Apr 12, 2023
1
Horrible. 8 hours for scheduled oil change and diag ABS message. Calling the service department takes 20+ minutes for anyone to answer after your call is disconnected and/or multiple times experiencing the automated loop that gets you nowhere. If you are short staffed with technicians, reduce the amount of appointments allowed to be scheduled online. Time is money and your excuses blaming the techs is only throwing your own team members under the bus. A whole day off work wasted on what could have been completed in 2 hours. Warranty work is easy and free money for the dealership. You should be turning and burning . Complete waste of my time.
Heather Scholl
Apr 11, 2023
5
Very pleasant and I’m satisfied with the service.
NettaP Parker (Enettp)
Apr 10, 2023
5
Muy amables ,buen servicio lo recomiendo
Maria Peretz
Apr 10, 2023
5
Muhammmad Jawed was one of the most helpful salesman I've ever met. He did not pressure me and keep after me to purchase a car. He gave me the info I needed & gave me time to process. I was able to make my decision the same day. He also sent a message afterward about calling if had questions. When I did call to inquire about something he found the answer I need in a prompt manner. What an exceptional man.
Leslie Herweg
Apr 10, 2023
5
On time, excellent Service, detailed explanation of what is needed. thank you!
Cecilia Escoto
Apr 10, 2023
5
Great experience at autonation freeway. The Associates are friendly and know what their doing. Soon i will definitely buy a car at autonation freeway.
Rico Timonel
Apr 10, 2023
5
Thank you Jose Valdez! Great customer service
Maria Camacho
Apr 9, 2023
5
I drove 1 hr away from my home to service my car even it was far I have no complains of the service and attention, Thanks
Carlos Planchart
Apr 9, 2023
5
My car was serviced, long wait but to be expected when getting air condition serviced.
Satisfied
Apr 7, 2023
5
Very friendly and fair. I felt very comfortable with how it was all handled. I traded a vehicle and bought a brand new one in 2 hours. I couldn't ask for better service. Thank you Kris and suni.
Valerie Allison
Apr 6, 2023
5
Made the process easy and fun, Steve Gates and Chris luong were super kind and stress free for the family. Customer for life
Sol Saenz
Apr 6, 2023
5
Keisha was very helpful. I came in without an appointment and she got me processed quickly. I was out the door in 45 min. While there, Theresa was also very helpful in answering any questions I had.
Roberto Paulin
Apr 6, 2023
5
My salesman Shakeel is the main reason why I continue to purchase vehicles from this dealership, excellent sales person!
Jose Martinez
Apr 6, 2023
5
Excelent service!
Veronica Manchon
Apr 5, 2023
5
Excellent customer from Keisha!
Travina Tucker
Apr 5, 2023
5
Very professional and courteous. Completely checked my vehicle and explained everything. Service was done in a timely manner.
Paula Warren
Apr 5, 2023
5
Had a great experience at autonation Toyota gulf freeway, super professional staff, super friendly funny people I would recommend these guys to anyone looking for a new ride! Special thanks to Steve Gates for getting us into the perfect car and meeting our needs.
Kyser Parrott
Apr 5, 2023
5
The service department was amazing. Experience has taught me to, as a woman, dread dealing with auto service. Here it was great, though. There were expensive things I asked them to look at that they told me weren't needed, and simple, inexpensive things I didn't ask about that they suggested & fixed. Also, when I picked up my car I was told that they'd mis-stated the estimate - I actually owed nearly $1000 less than the estimate. Frankly, my best auto service experience ever.
JR Denson
Apr 5, 2023
5
Had a great experience at autonation Toyota gulf freeway, super professional staff, super friendly funny people I would recommend these guys to anyone looking for a new ride! Special thanks to Steve Gates for getting us into the perfect car and meeting our needs.
Kyser Parrott
Apr 5, 2023
5
Ryan Gregory my sales representative is Super amazing from the beginning to end of my deal… .He’s very professional & knowledgeable about everything. He helped so much today on my sale to trade in my vehicle for an very more reliable vehicle. Ivan the finance rep did an fantastic job getting me financed with lower payments & lower down payment. If your looking for an great dealership to purchase an vehicle please go to AutoNation Gulf Freeway (Toyota) & Ask for Ryan G. Thanks Alot ❤️
Karlisha Sells
Apr 4, 2023
5
I have had an issue with my speakers. They got rain water in them and caused them to short out. New parts were ordered, they were put in and I now have sound! Thanks AutoNation!
subwaysally
Apr 4, 2023
5
I had to get my brakes repaired. Service was really great. For all the money they charge they could upgrade their waiting room seating.
Daniel Alt
Apr 4, 2023
5
La muchacha que me ayudó se llama Zulibeth, era mi primera vez en el proceso de comprar un vehículo de dealer ya que siempre los compraba en efectivo. Fue muy atenta y servicial, contestó todas mis preguntas y dudas y me oriento Ami y ami co-signer. También luego de la venta se mantuvo en contacto y se aseguró que estuviera satisfecho con la nueva compra.
Justin Arroyo
Apr 3, 2023
5
Adam Martinez was amazing!!! He has great customer service skills. He’s very attentive to his customers. He kept me updated the entire time. He’s a great service adviser.
Alma Casas
Apr 3, 2023
5
Qadir,M was very helpful and very kind, I would definitely recommend and go back to him in the future.
Ricky Tran
Apr 3, 2023
5
Adam Martinez was helpful and knowledgeable.
Loriann
Apr 3, 2023
5
Great service, staff, management and paper detail on vehicle. Will be going back for future service. Thanks AutoNation Toyota Gulf Frwy
Jo Ann Deering
Apr 2, 2023
5
Toyota dealers are often 'vary' depending on the sales people, but AutoNation Toyota here in Clear Lake has always been very good and professional. I was helped in a long search for a Sienna from Zulibeth, who was incredibly communicative and helpful throughout the process. Unfortunately, buying a Toyota in 2023 may not be the best idea, but Zulibeth made the experience as comfortable as possible. I've bought from AutoNation several times before, pre-pandemic, and they are super simple and straightforward - no run arounds and no 'fake discounts' to lure you into the store. I love working with AutoNation and I hope to do so again in the future. Thanks Zulibeth!
Aaron Osburn
Apr 2, 2023
5
Zulibeth was our saleswoman she was very attentive, answered all of our questions as it was our first time getting such a big and expensive truck. She made sure to have everything to get approved and we left the same day with our 2018 ford raptor i will definetely recommend her to anyone and this dealership as well. I had a special case and they still worked with us.
Margarita Raldiriz
Apr 1, 2023
5
They are the best. Loved their service. Very quick and specific. Surely I will do all my work there.
MD AFNAN RUDIYAN KABIR
Apr 1, 2023
5
The service was excellent. Mike was very professional. He also took his time with helping me.
Kevin Boone
Apr 1, 2023
1
One of the worst experiences for a car purchase. I have purchased over 20 cars in my adult life and this was the worst. We had cash and the financing ready, but they wanted to to talk to us about using their banks. Couldn't get close to our rate. Would not take a wire transfer - had to be a cashier's check. I said fine and paid cash for the vehicle.
Kenny Webb
Apr 1, 2023
5
Kris H. Was such great help! He helped us find our dream car and explained everything very thoroughly. 100% recommend!
Karen Cepeda
Apr 1, 2023
5
Mario sold us a Rav4 and we are very happy with the service he gave us. He is very responsive and answers quickly.
Brandon Coughlin
Apr 1, 2023
5
Keisha's professionalism and communication skills are unmatched. I've been trying to find a new advisor since my last one switched over to sales and was even considering switching dealerships after a couple of unsatisfactory visits. My service with Keisha went smooth. She made sure we understood what was going on, communicated with the techs and relayed information, went above and beyond to assure we would have a rental, and when we had to bring the vehicle back the next day after completion of repairs, she got us in and out with no hassle. Please give her all the accolades and praise that she deserves. She is a one of a kind employee and AutoNation Toyota is lucky to have her.
Arrianna Ramirez
Apr 1, 2023
5
Just loved their service. Very quick and specific. Service manager was very friendly.
Afnan kabir
Apr 1, 2023
5
Went for my scheduled appt Sat. Waited about an hour but,was being informed on my service twice ,I like that, was very pleased when I was told that my truck was ready n washed aswell, now I'll been taking my Rav4 next .I will keep taking my vehicles there from now on.
Susana Vela
Mar 31, 2023
5
I called AutoNation to inquire about a new listing. Mario Lopez answered my call. I was so impressed by his honesty and attention to detail. He provided all the pictures I asked for, even if they weren't complimentary of the vehicle. (I live in another state and looking for vehicle for my dad in Texas). He inquired about the vehicle's reliability and got back to me very quickly. He let me know the vehicle had issues and would wholesale it out. I truly appreciate Mario's honesty! He has continued to ask for my business in searching for the perfect vehicle for my dad. This was the best experience I've ever had from a dealership and salesperson. I would highly recommend Mario and AutoNation to anyone looking for a vehicle.
Sherri Hildebrand
Mar 31, 2023
5
Great service. Got what we needed.
Kathy Elder-Baylor
Mar 31, 2023
5
I was so pleased to have my car search end at AutoNation Toyota with the purchase of an incoming 2023 RAV4. I was sure that I would have to wait 8-10 weeks for a car but there it was, released by someone else and snapped up by me!! Thank you to all the people I worked with and how professionally they conducted themselves.
Judith Williams
Mar 31, 2023
5
El servicio fue muy bien. Muy atentos los trabajadores.
Hortencia Vasquez
Mar 31, 2023
5
Great place to buy a Toyota. People eager to make a deal. Mr. Shajeel Khokhar was very patient and helpful in the buying process. I recommend AutoNation.
aarismen
Mar 30, 2023
5
My service was great n Justin made it even better. He's such a people's person. He made our visit pleasant. Thank u Justin n the person who fixed my vechile in the back. The recording yall did of my vechile to tell me what was wrong was pretty cool. Thanks again🥰
Maggie Pena
Mar 30, 2023
5
Judith Ruiz Leon was my sales associate. She was awesome because she tried her best to answer my questions. She’s nice and super honest. Lucky to have her as my sales associate.
Linh Nguyen
Mar 30, 2023
5
Zulibeth was a fantastic sales representative from start to finish. Absolutely no pressure and she helped me with everything I was wanting. Love my new RAV4. Thank you Zulibeth.
Linda
Mar 30, 2023
5
Very good service professional people work there. Keep up the good work.
Amare Yilma
Mar 30, 2023
5
The guy Mr.Abdul Aziz did a great job! Thanks to him we got a nice car Alhamdulillah!
Shakibur Rahman
Mar 29, 2023
5
I brought my Camry in for its 75,000 mile service, and Casey was very helpful. I was able to get work done on the brakes that the technician recommended, and get an inspection done while there. Casey also made sure that when she was going on her lunch break that the person she handed me off to was up to speed on everything I was having done.
David Rhoades
Mar 29, 2023
5
I went in with multiple issues. They were fixed and parts are on order. I will be finished with everything Tuesday (my choice) The parts were to only take one day for them to get.
subwaysally
Mar 29, 2023
5
Muy Buena La atencion por parte del Personal del Dealer Autonation Toyota , me siento satisfecho cada vez que Vengo ya que mi Vendedor Judith Ruiz me da un trato Esepcional y cumple Con todas mis espectativas como comprador , por eso Elijo y Recomiendo Autonation Toyota Gulf Freeway.
sunxhalo
Mar 28, 2023
5
David in Service was very helpful and knowledgeable with helping me. I definitely will be coming back again. So courteous and nice, you made my visit less stressful. Thanks so much.
ramiro ortiz
Mar 28, 2023
5
David the service manager always makes sure me and my family are taken care of
Terry Fells
Mar 28, 2023
5
David the Service Manager is amazing. Very kind and willing to go above and beyond for the customer. I recommend this place to everyone because of him
T-rey Gang
Mar 28, 2023
5
Got in and bought a truck got out within a couple of hours.
Rick Bounds
Mar 28, 2023
5
The service I receive is top notch which is why I drive 45 to 60 minutes to take care of my vehicle. The service manager Mr. Stokely is great and he makes himself available to anyone who needs his assistance or guidance. His team is awesome. Definitely a manager who leads by example
Marla Owuama
Mar 28, 2023
5
Very helpful. Great manger
Manuel Rodriguez
Mar 28, 2023
5
David the service manager was great very informative and patient with all of my questions
Jennifer Lopez
Mar 28, 2023
5
Un poco de espera, pero la amabilidad de su personal hace más amena la estadía, muy bien atendida por la señorita Marily Pérez
Georgina Sanchez
Mar 28, 2023
5
David was a great manager, very patient and knowledgeable! His customer service and attention to the details of what I desired was impeccable! I would encourage ANYONE to pay him a visit. He will surely take care of you!
Erma J - The Climb
Mar 28, 2023
5
I bought several vehicles from Shakeel Firdous at AutoNation Toyota on Gulf Freeway. Shakeel Firdous is very knowledgeable and experienced salesman, He goes out of the way to help the clients . I recommend my family and friends to go see Shakeel when they need a vehicle.
Bhikhu Bhakta
Mar 28, 2023
1
This visit the service representative did not let me know that my car was ready until he saw me walk outside to go look for it. It was parked in front on 6 other vehicles which means it had been ready for a good while. When he did close out my service by asking for signatures on the paperwork. He did not explain anything that was done to my car nor did he thank me. He was very rude. His name was Pablo Laredo. There should be an option for no stars review.
Lisa Marie Castillo
Mar 27, 2023
5
Fast and nice service excelente costumer service recommended.
Julio Hernandez333
Mar 27, 2023
5
muy buena experiencia con la atencion del representante de ventas que me toco Mario Lopez....hizo que el proceso fuera facil rapido y sobre todo en Español!
Yaky Rubio
Mar 27, 2023
5
Nice people in and outside Cassie did a great job on getting me a shuttle ride home while service was being done.
Marquita H
Mar 27, 2023
5
El vendedor Maracucho el mejor estrella vayan a la Toyota del 45 sur
edgar urdaneta
Mar 25, 2023
5
Thank you Aka Superman Vincent Nguyen and AutoNation Toyota Gulf Freeway sales team for making my 2023 Toyota Highlander purchase so smooth and easy, yes i”ll refer friend and family. Thank you again for all you do Vincent! 🚘❤️🎈
Vincent Le
Mar 25, 2023
5
My advisor Keisha was amazing today. Not only did she greet me with great energy and kindness but she held herself accountable for a slight inconvenience in my service. Her urgency and friendliness may it easy for me wait while the advisor team came together to resolve the issue. Though the experience ran into some unexpected challenges, Keisha remained professional, friendly, empathetic and considerate of my needs as customer. Great service today.
Tra'Nisha Willrich
Mar 25, 2023
2
I am really enjoying my Camry so far, but two days ago I took my car in for service. When I got my vehicle back, my stereo was turned off. When I turned it back on I found out that my subwoofer I had installed is not working anymore, but it was working perfectly fine when I gave the service team my keys. I am very disappointed right now with Toyota Autonation service department.
Gene Wallis
Mar 24, 2023
5
Clarence was absolutely wonderful with my car buying experience earlier this week! He was informative, knowledgeable, and so so helpful and kind during the purchasing process! I felt so comfortable and knew he had my best interest at heart! Thank you so much Clarence for helping me get the car I wanted!
Cara Mostaccero
Mar 24, 2023
5
Came today to the dealership Casey Gavidia took well care of me most phenomenal experience and service in a dealers had went to another dealer earlier today they didn’t took well care of me came to the toyota by 45 and great experience if I come again want her to be the one to attend me.!!
Adrian Ortiz
Mar 24, 2023
2
The service advisor was not accurate in providing a timeframe for service and he is not communicating with the customer as should be
Mohammad
Mar 24, 2023
4
I took my vehicle for diagnostics and it took over 8 hours. Appointment was 8 am and i could not get the vehicle and until 5pm. No issues were found so no repairs were done, they said they updated the radio/audio system to the newer version but the echoing in the radio that warranted the diagnostics visit, remains.
Josephine Ojeaga
Mar 24, 2023
5
Rachel knew every answer to my question, find her to get a car fast! Thanks again
Tracy Elliott
Mar 23, 2023
5
Gracias a la familia Toyota por su buen servicio como siempre , lo recomiendo al 100%. Y sin duda alguna la mejor marca de carros en el mundo .
Jose Julian Gonzalez
Mar 23, 2023
5
Uncle purchased a new truck. We had a good experience from the staff to it all.
Francine Sewell
Mar 23, 2023
5
Great service and communication, serviced multiple vehicles here over the last 18 months and they continue to go the extra mile! Craig and his team do an awesome job of putting the consumers needs first!
Jimmy Gibson
Mar 21, 2023
5
They did not have the exact car I wanted. MJ took a couple of days and found me exactly what I wanted. When it got here it was even better than I expected. For a 3 year old used car it only had 14,000 and still smelled like new.
Craig Fletcher
Mar 21, 2023
5
I had a excellent experience with MJ. He made buying my car at Auto Nation Toyota easy and pleasurable. You could not ask for a more remarkable, and stand up individual. He not only met my needs of my expectations but exceeded them! I couldn’t be happier with the experience and I still love my TRD Avalon. I will absolutely return for my next purchase and would recommend him and the company to anyone who is in the market!
Amanda Wiese
Mar 21, 2023
5
Excelente atenci�n personal muy calificado que ofrece comodidad al momento de realizar la compra y se adaptan a nuestra necesidad lo recomiendo como un excelente lugar para comprar tu auto
Heydi Lorenzo Saquic
Mar 20, 2023
3
When I first started going this place was great they would do all of your recalls and service in a timely manner while being very personable. I don?t see any of those employees from 2020 working today. The new staff does not seem to care if the customer service peace is there or not they are just there to do what the boss says. They advertise on the service floor a lifetime battery that the refused to sell me they told me that it would have to be ordered and they would not be restocking the battery if I did move forward with it so instead sold me a 5 year Toyota battery and not the automation battery. They didn?t top of my fluids as described in the service and it seems like they don?t mind the back and forth when you have an issue about what?s going on with your car.
Ashyrii Ball
Mar 20, 2023
5
I was greeted and welcomed upon my arrival into the facility.
Pinep12
Mar 17, 2023
5
service was fast and technician was very professional
Amy Smith Beaty
Mar 16, 2023
5
My first time doing this at this place, everything was fast the people was nice and explain everything, did the job quick I had a great experience this time
Roberto
Mar 16, 2023
3
Mike was professional and friendly. Had to call him twice to get the part ordered. Once the part arrived, I showed up a few days later and I was promised the service was going to last less than 1 hour but it took over 2 hours. I got in the vehicle and the part was not properly seated. They had to take my truck back into the service shop. 15min, the truck was back out again, this time with the part correctly installed. Overall I give the service department a three star rating for their mishaps. Originally I was going to give it two stars but Judith, the lady that sold me the vehicle was excellent, so she bumped it to three.
Juan Pablo Sandino
Mar 16, 2023
5
their service department is five star rated.. Ricardo was great to work with he kept me up with what was going on with my vehicle and they were very quick and efficient with my vehicle.. thanks again AL
Alfred Colunga Jr
Mar 15, 2023
5
I had an appointment for my CHR, windshield wiper fluid issue and a complimentary oil change. The issue was taken care of at no charge since they said it was only a clog; no major repair needed and they did the oil change at the same time. I purchased my vehicle at a different Toyota dealership, but have always taken my vehicle to AutoNation because of great customer service.
Nancy Pereira
Mar 15, 2023
5
Everything was awsome the atmosphere was great no problems at all we had to wait a little bit but other than that awesome
Linda Mae Oliver
Mar 15, 2023
5
everything done in a timely matter and I never have a problem when I bring my car in.
Jorge Colon
Mar 15, 2023
5
Mike at Autonation Gulf Freeway Service was a great rep. Very professional and easy to talk to. He handled my case well. I left feeling good about the service they did,even though it cost almost 2k.
Carlos G
Mar 15, 2023
5
Vincent Phu Nguyen really went above and beyond for me. Really Good service and informative.
LAN ANH-NGOC NGUYEN
Mar 14, 2023
5
It was easy and stress free. Dropped off for repairs. Was in constant communication. Given pre estimate and discussed maintenance before being done. Always give me a discount.
Edie Saavedra
Mar 13, 2023
5
Great experience, super friendly staff. It took 3 hours but there were so many customers coming in for regular maintenance and state inspections, so it really was not a bad wait.
Dorie Holtke
Mar 13, 2023
5
Hectior in service is attentive thorough thoughtful n effective. He looks out for me to be safe. I even towed my car 200 miles to bring my car back to him
Barbara Wilson
Mar 13, 2023
5
March 2023. Look for Rachel De Leon! She's the best!🌟🌟🌟🌟🌟
Cristopher Marlon Nico
Mar 10, 2023
5
I would recommend AutoNation Toyota Gulf Freeway for all of your service needs. This past weekend I took my vehicle in for an oil change, filter change, windshield wipers and for an issue with my 4Runner making noises. The diagnosed the noise as just having a metal shield that have to be adjusted and they did not charge me. While I waited they shuttled me to the mall, upon my request while the serviced and did diagnostics on my vehicle. I was given a quote on their recommendations which I appreciated. Driving home I was so pleased with everything that did and I was able to use a coupon for the oil change that had been mailed to my house and received a 10% discount for the maintenance package I had requested. This dealership is the only one I take my Toyota 4Runner and I love their service.
Cris Duran
Mar 9, 2023
5
I was there for a recall, but I had them checkout a few other issues. My Service Representative Jose was great! He kept me informed and worked with me to see that all of my concerns were addressed. Best of all, they got my truck back to me same day!
Vincent Sudela
Mar 9, 2023
5
Excellent Service thank you Mike, will definitely recommend to my friends and family.
Pratik Lamichhane
Mar 9, 2023
5
Hector was great & very professional! I got to schedule my service the day before & received my car back same day & within an hour. Thank you Hector for your great customer service!
Lieu Nguyen
Mar 8, 2023
5
Shajeel and Larentiu were very friendly and knowledgeable. They knew a lot about the car I was purchasing and Larentiu put my mind at ease when I questioned the quality of the vehicle.
Bradley Garcia
Mar 7, 2023
5
Hoy llevé el auto de mi esposa a realizarle cambio de aceite y un neumático me atendió Jose muy profesional y atento a cada detalle de mi caso lo felicito y siga trabajando así muchas Gracias por su atención
Luis Enriquel Sosa Franco
Mar 6, 2023
2
I was told that I would wait one hour for my oil change. After an hour I was informed that my vehicle hadn't been serviced yet and to wait 20 minutes. After another hour I was finally given my keys back. The only reason I will return is because I got a coupon for a free service on my next visit.
Erik Ruiz
Mar 6, 2023
5
jan.2023 Look for Mr. MJ he'll take care of you!!
Veronica Ramirez Lucio
Mar 4, 2023
5
Great fast service and friendly employees. I went on a Saturday, and they had lunch for the employees, and I was able to get lunch as well and complementary coffee and bottled water.
John Devora
Feb 27, 2023
4
Went in to wait for my Ravi to be serviced and Mike gave my husband and I superior customer service as soon as we drove up. We waited for it to be serviced and then Mike explained what was done and recommended further services along with where my vehicle can use improvement. We enjoyed meeting with Mike and will definitely recommend him to others when visiting the service department.
Vanessa Salazar
Feb 27, 2023
5
Rachel was very helpful and she took awesome care of me! Sunny in finance was very knowledgeable and helped me get the best warranty for my car. Overall very friendly and family oriented facility. 10/10
Fatima Edwards
Feb 27, 2023
5
I came to AutoNation Toyota straight after a disastrous experience at Mac Haik Toyota. What a difference!!! At AutoNation Mr. Chris Luong provided an unsurpassable service. He always goes above and beyond to make sure his customers are satisfied, all T’s are crossed and all I’s are dotted. Impeccable attitude, deep knowledge of the product, and superior service. I was impressed so much so that one of my friends is already in the process of buying a new car from Mr.Luong. Way to go, AutoNation!
ElenaSH
Feb 24, 2023
5
They helped me with my purchase. The process was very fast and they were very attentive. Jose Gonzalez is a very nice and professional. Also Francisco Gonzalez in finacial was very nice and very professional and very informative. I recommend Auto Nation Toyota Gulf Freeway.
Yolanda Ariana Ruiz
Feb 23, 2023
5
I Loved the walk around keeping us posted...Mike Exhibits Excellent Customer Service!
Reginald
Feb 23, 2023
5
Great customer service as always. I also brought up an issue with a strange noise I started hearing roughly a few days ago and the mechanic got into the car for a test drive with me. I was able to re-create the noise and the issue was diagnosed. The car is being fixed as we speak. Very happy with their service!!!
Yuling Yeh
Feb 23, 2023
5
Staff very efficient, friendly, well informed and fast service, highly recommended !
Roger Castllo Torrez
Feb 23, 2023
5
We just bought a new 2023 Toyota Venza Nightshade Edition, Vincent Nguyen is our salesman he is very professional and very friendly, we are very happy overall experience. Yes we will be back for more, thank you for all you do Vincent!
Tien Hung Vu
Feb 21, 2023
4
To be the first time that I arrive to do my services there, and without having a scheduled appointment, mr. Carlos treated me very well and explained to me some procedures that are carried out since the vehicle enters, suggesting some necessary service things that I should do to my vehicle and what would be the next ones that should be done.
Carlos Recinos
Feb 21, 2023
5
I had a piece on my gas door break off, drove to Toyota, they quickly fixed it. They also washed my car and checked for any more issues. Very helpful!!
Michelle Roeder
Feb 20, 2023
5
The attention and offering to help was immediate. The salesperson was responsive to my needs and located a possible automobile for purchase.
Johnny Holmes
Feb 19, 2023
5
Brandon has been very helpful trying to locate a vehicle for me. He keeps in contact when he finds something I may want.
Veronica Garcia
Feb 17, 2023
5
I was called for a complimentary oil change, recently retired rarely drive, and have very low mileage. I brought my car for an oil change, it had a recall for a fuel filter and found there was an alignment issue. The only service I paid for was the wheel alignment, they even washed my car. I was thrilled, I swear even my car strutted her stuff on the way home! Will definitely return, to Auto Nation.
Linda F Keele
Feb 17, 2023
5
I was trying to get rid of my old car and so I went In and got a good deal for a trade the process was not easy but we did come to an agreement and I couldn?t be happier with my new car.
Ivette Garcia
Feb 17, 2023
5
Needed a battery, it was under the lifetime warranty, Toyota replaced the battery instantly. Thank you for assisting my wife with her Avalon, she said the service department was incredible & was very helpful
Edwin Co
Feb 17, 2023
1
Called in to replace my windshield just to be delayed almost 3 hours with things not related to my windshield. Was a waste of time
Justinn
Feb 16, 2023
5
Very good sales and service overall, but check that your list of options are fully met. They sometimes fall through the cracks because they ae expremely busy due to the 60mpg you can get with their vehicles.
Victor August Fulcher
Feb 14, 2023
1
DO NOT USE THIS DEALERSHIP FOR SERVICE! Pablo Loredu denied service simply because of a poor previous review. Apparently they were instructed to do so by Craig Fletcher. This is not a dealership that cares about their customers! There are other better options to service your car.
Michaewl Ahearne
Feb 14, 2023
5
Very thorough and professional. They do just what is needed and they do it well.
Marcia G
Feb 8, 2023
4
I brought my Prius in for a free oil and filter change and my annual car inspection. The car was taken in as scheduled and a video with commentary about my tires as it was on a lift was sent to my phone. The job was finished in a reasonable amount of time.
Patty Ford
Feb 8, 2023
5
Very thorough and professional. They do just what is needed and they do it well.
Mimi
Feb 8, 2023
5
Smooth service on a Saturday (I did have an appt). Jorge was very helpful... explained everything and kept me updated since I was waiting for my car at the dealership.
Cynthia Palmerin
Feb 7, 2023
5
Jose was professional, courteous, and understanding. I scheduled in advance and waited for my vehicle in the very spacious lobby. There was plenty of seating, television viewing, vending machines, all in all a clean and accommodating environment. The work was done and completed in a timely manner. I would definitely take my vehicle back for service there.
Olivia O
Feb 6, 2023
1
Crooks. Ryan set up an appointment for me to come in and see a new Tundra. He waited until I got there to tell me it had a deal working but it wasn’t going to go through. But … it did. No worries there were other trucks to see. Ryan handed me off to a guy who tried to pressure me into buying a new, but last year’s model, Tundra. He tried selling a truck saying it was nice because it had black wheels from the TSS package 🤦🏻♂️🤣. All he could talk about was taking me inside to do the paperwork and he knew nothing about the truck. Eventually I went inside and got the numbers - they still wanted to charge MSRP on a last years model truck even with current year models on the lot. In an attempt to keep me from shopping around, Ryan told me that Keating in Alvin had so many markups that a base model Corolla sold for 38k 🙄 (Probably to justify Auto Nation’s “add ons”) Thankfully I left. I ended up buying a 1794 for msrp, no MA, and no dealer adds. High pressure sales, lies, and no knowledge of the truck …. I won’t be back and don’t recommend you stop by either.
Ben Ellis
Feb 4, 2023
5
I’ve just purchased my fourth Toyota from AutoNation. I have been dreading the process, but this time is very different. Pratik was my sales person and he could not have been better. He is the kind of representative for a business that a company needs and wants. He represents them with excellence.
Msgloria
Feb 4, 2023
5
Really good dealer nice service nice staffs With good discount
Tram Dang
Feb 3, 2023
5
I was a few minutes late thanks to weather, but they were gracious and still had be out of there in less than an hour:) Price for an oil change is less here than at any of the quick stop places, plus they always look over my vehicle and take care of anything that needs to be done. I would rather take my truck to the folks who know these vehicles, do not try to talk down to me because I am female and wait a bit longer than the quick oil change places any day of the week:)
No name
Feb 2, 2023
5
Job completed satisfactorily. Was told ahead of the visit how long the work would take so that I could come prepared. I was treated courteously.
Gayle Debusk
Feb 2, 2023
5
Brandon was very helpful and friendly. I got my oil changed and aligned.
Michael Andrich
Jan 31, 2023
5
Fue r�pido al realizar todo el proceso del papeleo, muy amables todos los que nos atendieron
Laura Sanchez
Jan 31, 2023
5
Buen servicio calidad y trasparencia excelente
Alvarez SA
Jan 30, 2023
5
I have a wonderful service and my car work is finished with in time slot . I see excellent job done.
M.Tariq
Jan 30, 2023
5
I can't explain myself right now what I received on my Bank Account was so great and surprising, an amazingly huge amount was sent to me by trading with an expert, You so much deserve accolades on this Mrs. Alexander Melissa Always do your best, what you plant now you harvest later, I made $6,900 with just little amount of $500 She did a great job, thanks to Mrs. Alexander Melissa for making that come through. Please all you have to do is to contact her and be a part of this online investment, WhatsApp:+1 (210) 628-9394 E-mail: alexandermelissa800@gmail.com
Steven Kazi
Jan 29, 2023
5
Your Review:Copy My AutoNation Tech was Jose and he was absolutely kind with an Amazing Attitude, he took his time to explain everything to me and also made sure I understood the type of service that was going to be provided. I didn't have to wait long, I was in and out. Excellent Service from Jose. Thank you Jose.
Marvelous Amanda
Jan 27, 2023
5
My AutoNation Tech was Jose and he was absolutely kind with an Amazing Attitude, he took his time to explain everything to me and also made sure I understood the type of service that was going to be provided. I didn't have to wait long, I was in and out. Excellent Service from Jose. Thank you Jose.
MsAmanda
Jan 27, 2023
1
When I got there they had a supra I was interested in and was very helpful when I was going through the purchase. However soon as I left everything changed I called for help with the functions that Carlos said all 2022 Supra’s came standard with now tells me there is no car play can not even help with getting the car on Toyota play app I called the general manager Mike seven days and left a message for him to call it has now been 3 weeks he either needs to be listed as a missing person or is too cowardly to return the call I will never refer anyone to this dealership yes great to get you to buy but don’t want to help after car is sold
Walter Bell
Jan 25, 2023
5
Great experience with a very nice, knowledgeable sales person (Angela Risinger). We got a good deal on a 2020 Toyota Tundra...very nice truck! Also, Abid Bhatti is a wonderful, kind person who helped us in the process! I would definitely use AutoNation again!
jdKnight
Jan 25, 2023
5
Honestly, i was impress on how they treated me. A service like no other, the machine that they have to detect if you due for an alignment is awesome, i have not see one in any other dealer. Overall great great service.
Israel Ramirez
Jan 23, 2023
5
Everyone was very professional and helpful. Clarence, the sales manager, has taken care of me almost 10 years.
Gerald Garcia
Jan 23, 2023
5
Thank you for helping me to get a new car. Thanks Rachel de leon, she is very friendly
Daisy Pham
Jan 23, 2023
5
Edmundo has a great people skills, he was very friendly and helpful. No other dealership has been so great as he had been with customer service
David olvera
Jan 20, 2023
3
I went to find out what was wrong with my radio/Navigation system and they checked my battery which showed bad.. ok, I was convinced to buy the battery from Toyota because it has a better warranty, I advised him I didn?t want to pay for installation and was told they would give me a discount, it would be around $200 They did give me $50 off but I was charged $74 for installation and it took them 2 hours ?with an appointment ?. He said he asked the head technician about my radio and they said I would need to buy a new system. Fir $6000 plus labor ?. What?? My Rav4 is only 3 years old .. and I?m just outside of warranty.. I don?t think the system is bad, I think they didn?t even check it. This is the 1nd bad experience there . The 1st time the service tech asked me for a tip ..3 times?
Tina Ditri
Jan 20, 2023
5
Clarence was a gem of a salesman. Great experience.
James Moody
Jan 20, 2023
5
Great Service. The service writer, Pablo, took great care of me. I will definitely will go back to him next time I need service.
Steve S
Jan 19, 2023
5
Speedy service
Murf6261
Jan 19, 2023
5
Had a Great Experience with David Garcia and Yani. Very informative and helpful salesmen. Finance went smooth as well.
Victor Cantu
Jan 18, 2023
5
Upon my arrival I was greeted and my service technician was very prompt and let me know if any concerns he had regarding my vehicle
Rodolfo Diaz
Jan 18, 2023
5
Very satisfying and pleasant experience dealing with Hector
Gregory Anthony
Jan 18, 2023
5
Good service, quick and done right in a timely manner
Amie Trinh
Jan 18, 2023
5
Jose Sifontes was very helpful and professional, listened and explained some questions I had about the vehicle. Also it was great to get the vehicle back washed and much quicker then expected. Thank you for a great job.
Irene Gomez
Jan 17, 2023
5
José Muy amable, conoce su trabajo y buen servicio.
Virgilio
Jan 17, 2023
5
Good everthing on time and quality
Oscar Zavala
Jan 17, 2023
5
Ek nombre de la muchacha que siempre me atiende es Marily y es muy amable
BrendaM
Jan 16, 2023
5
Jose Cepeda was very helpful and I had a very good experience. The process went very smoothly, thank you Jose !
Luis Ortiz Monroy
Jan 14, 2023
5
The sales person Julian did excelent Job and made me welcome.
Adan Rios
Jan 14, 2023
5
great service recommended
Tovr Iliagtz
Jan 13, 2023
5
Came in to get my engine light checked out. Adam did a great job and so did David. Both helped me out with my vehicle and got the job done within a couple of hours. Thanks a lot guys.
Vivian Barrera
Jan 13, 2023
4
Lack of professionalism and communication . My vehicle was ready for pickup and and the service advisor didn?t bother to tell me after walking in front of me various times. I?m hoping that person was just really busy that day.
Gabriel Gomez
Jan 13, 2023
5
Exceptional service. I really liked the video of my car on the ramp whilst explaining what was done
Ronnie Smith
Jan 11, 2023
5
Great and friendly staff!! Quick and accurate service.
Yolanda R.
Jan 10, 2023
5
Great customer service and an easy process!! Would recommend!!
Christopher Rahe
Jan 10, 2023
5
I went to autonation Toyota Gulf freeway in hopes to compare the Honda Accord vs the Toyota Camry. My sales rep Christopher Luong was able to help me test drive both vehicles and also provided his own personal experience with both type of sedans. He was able to guide me over with favoring the Toyota Camry. As I went on to now wanting a Toyota Camry, Christopher was able to help me compare the different Toyota Camry trims from an LE, SE, to an XSE. Christopher explained the different features per each trim and was able to help me view the price point of certain trims at my price target, maximum desired mileage, and the desired year range of the vehicle. Eventually, I was down to debating of getting either the Camry 2021 with the newer style layout or paying alittle more by upgrading to the XSE that was a 2020 model (which was Camry?s older style) but it had all the bells and whistles from power seating for both driver and passenger, moon roof, 19? rims for smoother ride. I ended up going with the Camry XSE and it was all due to the help of Christopher taking the time to understand what I was looking for in my everyday ride and asking the small details like how my Houston commute from work to home, from home to kids after school activities. My whole experience from selecting the right vehicle to selecting the right warranties packages felt like a ?limo ride? experience. Every moment was moment meant to help me make the right choice that fit my needs. I will definitely come back to Autonation?s Toyota Gulf freeway. I love the new ride and so does my family!
Ben
Jan 10, 2023
5
Quick and friendly customer service. Went in for a oil change and tire rotation.
Tam Rob
Jan 9, 2023
4
Excellent service. Would recommend Auto Nation to anyone looking to buy a new vehicle.
Harry Miles
Jan 9, 2023
5
Carlos Barrera is a great salesman, he’s very knowledgeable, friendly and very helpful. If you go there you have to ask for Carlos B. He will definitely take care if you.
Orlando Perez
Jan 8, 2023
3
Took my car in on Tuesday evening at 6:00. Stopped by Wednesday at noon to pick up the car. The person who did the intake was not there and no one else could help us. They said it looked like the car was ready, but no one could release it but the intake person (Sierra). The suggested we wait, but my husband was on his lunch break and we couldn’t wait. We had to return at 6:00 that evening to get the car, meaning that my husband had to leave work early for the second day in order to get my car. I would have expected better systems from such a large dealership. Having only one person being able to release a car after service seems rather antiquated.
Peaches
Jan 6, 2023
5
Wonderful staff, fast service No appointment needed
Ninci Quintero
Jan 6, 2023
5
the customer service and the reps especially Fransico they make you feel like family
Tanya Pugh
Jan 5, 2023
5
Friendly and professional staff
Marla Owuama
Jan 5, 2023
1
Took my car in twice for service. They were supposed to rotate the tires. They said they did both times but never did. Now I don’t even trust that they changed the oil either. You can’t watched the service department from inside or outside.
Charles Finnell
Jan 5, 2023
5
Very satisfied customer service. I did the oil change and got suggestions for other parts that needed to change.
Anita Verma
Jan 5, 2023
5
Very very VERY SATISFIED with our purchase today especially with my situation that i thought i wasnt going to get out a car for my mom and Chris Luong and his team made it happen for us! Chris Luong and his team had so much patience with our situation and he was more than happy to help us out! Thank you all so much for everything the outcome was so much better than wjat I expected. Thank you guys 🙏🏼🙏🏼🙏🏼🙏🏼
Amie Acosta
Jan 4, 2023
5
This dealership offers efficient service with excellent communication.
Richard
Jan 3, 2023
4
Annoying things here and there, just like any dealership. But overall they wanted me to be happy at the end of the day, regardless of if I bought a car with them or not.
John Doe
Jan 2, 2023
4
I had a great experience with Ryan and the finance department. Was able to get in, tell them what I wanted, and made a deal in exactly what I was looking for. Only reason for keeping one star is that the sticker on the car and sticker on the rear view mirror indicated my vehicle’s gas tank should’ve been full but it only had a few gallons. If it gets fixed somehow then I’d gladly change the rating left here to full 5 stars.
Eduardo C
Jan 2, 2023
5
I meat Marilu Perez in AutoNation Toyota Gulf Freeway as a service advisor. Her kindness, patience and great sense of responsibility to serve the customer are of great value and make Autonation Toyota a better place highly recommended
Reynal Perez
Jan 2, 2023
5
We buy 3 cars and I so happy with Auto Nation Toyota the service is excellent! They really take care about everything.
Rubi Gomez Diaz
Dec 31, 2022
5
Professional, honest, and customer focused.
Scott W. Stephens
Dec 29, 2022
5
Great and fast service by employee Angela Risinger giving her a rating of 10 from a 0-10
Hector Macias
Dec 29, 2022
5
Awesome coral was amazing!she was very nice and helpful with everything I needed
Robert martinez
Dec 29, 2022
5
Paloma was very helpful. She recommended services I needed that day plus a couple of future service I would need.
Mark Gaiser
Dec 29, 2022
5
Great service provided with no hassle of add ons, the service specialist was very friendly & knowledgeable & guaranteed my Avalon will be ready in an hour and it was, impressed by the service department.
Edwin Co
Dec 29, 2022
5
Hector was amazing . He had an answer for all of my questions
Toyota
Dec 28, 2022
5
Everything went smoothly. Could have asked for anything better
Gary Vick
Dec 28, 2022
5
We own 7 Toyotas currently and love the service Justin provides us every time! He goes above and beyond without asking. We have owned Toyotas for over 30 years and by far Justin has been the best Service Rep. Ty Justin for always taking care of the family and myself!
Bonny Marie
Dec 27, 2022
5
Jorge Monzon provided an excellent service, he is very knowledgeable, honest and caring; there should be more dealers like him.
Julio Morales
Dec 27, 2022
5
We started having issues when the car kept making the slow clocking noise and rattling, and then there was like these little backfires are misfires from the engine. Called Hector, our service rep at AutoNation Toyota and he got us in the same day. Without us even asking he went ahead and made sure that we had warranty coverage on everything and when heading to care of all of the issues and we walked out of there the next day with everything taking care of - my car is running great and we are very happy.
Rudy Flores
Dec 26, 2022
5
Purchased my 4Runner from MJ, such an easy process I contacted MJ Sunday for a service yesterday and he set up me up with advisor by the name of Casey Gavida! She was amazing got us in today and took care of my car. Thank you guys
Rasheed Durvesh
Dec 23, 2022
5
Adam did a great job taking care of my car giving me updates on it and everything highly recommended him
Ciara Esparza
Dec 21, 2022
5
Bought 2 cars from MJ. The best customer service and prompt delivery. Definitely recommend this place. Go see my man MJ!!!
Muzzy Sam
Dec 20, 2022
5
Services was done very quickly. Jose was very informative.
Tmkhouston
Dec 20, 2022
5
Very pleased with the service of my service advisor Sierra.
Zulekha Jawed
Dec 20, 2022
5
Great, very helpful and knowledgeable. Wonderful customer service skills, a pleasure to do business with!
Jennifer Deland-Blackburn
Dec 20, 2022
5
Chris is an amazing salesman!
Paula Vick Simpson
Dec 19, 2022
5
I bought my Sequoia recently, had a great experience with salesperson Shakeel. Finance manager Sunny Alidina was very professional and polite. whole staff was very courteous and upfront. they went over services and warranties with me. I had a chance to talk to the GM and GSM as well. Very humble management. I would recommend AutoNation to everyone.
Babar Samuel
Dec 16, 2022
5
Destaco la variedad de inventario, buen trato a los clientes y excelente servíos post venta. I highlight the variety of inventory, good customer service and excellent post-sale services.
Silvia Garcia Corona
Dec 15, 2022
5
We had a wonderful buying experience. Mr.Mohamed helped us to make it quick transparent deal. Helped us to get additional work done on car after buying also. Wonderful agent to talk to him
Nirmala Mamidisetty
Dec 15, 2022
5
Great service Great experience Great people
Mitchell Greer
Dec 15, 2022
5
Excellent experience in Sales Department.
Maikel Coll
Dec 15, 2022
5
Frida helped me sell my car and made the process very fast and easy. Explained the whole process to me and got me a check the same day. I would recommend her and this dealership to my friends and family!
Ericsson Jr Delgado
Dec 14, 2022
5
I had a great experience at AutoNation Toyota service department! I made an appointment with Marily Perez and I was in and out in 45 minutes for my oil change & tire rotation. I highly recommend you make your next appointment with Marily!
Maria Child
Dec 13, 2022
1
I’m beyond mad, I took my car in about a month ago to do the normal maintenance for 10,000 miles. I was lied to multiple times. I believed them when they said they rotated the tires, which they did not.
Makenzie Gross
Dec 13, 2022
5
I had a wonderful experience at AutoNation Toyota. Coral García helped me get out of my raggedy old car I had for 9 years. She made the whole process very easy and made sure I was happy. Ivan verde was my finance person and he also made sure I got the warranties I needed without it being overwhelming. Overall, I will keep recommending this dealership to people I know!
Frida Garcia
Dec 13, 2022
5
I love their service. they took great care of me and my truck.
Brian Cano
Dec 12, 2022
5
Ricardo at the Service department took a very good care of my car’s need. I am Very pleased with the experience. Thanks to the whole team
Kaan Camuz
Nov 28, 2022
1
Brought my vehicle in for a state inspection. The service advisor insisted something was wrong with the battery and that it needed to be replaced immediately. Only to later inform that no batteries were available. Then the sales pitches started. They seemed to be more interested in getting me to trade in my vehicle instead of providing the service that was scheduled. After 4 hours of waiting, my vehicle was returned with the license plate bent 90 degrees, gashes in my dash, and the battery terminals not screwed on. When I brought this to the Manger's attention, I was dismissed, almost ignored, and their only comment was to suggest I increase the frequency of my oil changes. #NotGood
Robert Timmons
Nov 26, 2022
1
I was at this particular dealership on Saturday, November 12th and I had a 9:30a appointment. I went in for a state inspection and my tire pressure light continuing to come on. I was informed that I need a from end alignment, so of course I said okay fix that as well! I was never informed by Adam how long would I be there. So at 12:15p Adam told me that the technician stated that nothing was wrong with the tire in question. I was told it was no leak nor was it a mail in the tire. I said something has to be wrong because the tire pressure light has been coming on weekly for the last two weeks after I put air in the tire. They initiated that nothing was wrong with the tire. At 1p, I found Adam and asked how much longer and he stated that the inspection still needed to be done. I told him that I’ve been here for 3.5 hours and I had another appointment and needed to leave. 30 more minutes passed and still no car. I was furious because I was there for a 9:30a appt. and only one thing was completed on my vehicle. Wednesday comes and I have a flat tire on the tire that I told them needed checked and they insisted nothing was wrong with it. I called the dealership asking to speak with management and was told someone was going to call me and no one has called me at all! This is horrible business and won’t be returning to this dealership! Wouldn’t recommend it for no one!
Nic Nic
Nov 17, 2022
5
I took my prius in for an oil change and it was done quickly and they washed my car..
Carol Archer
Nov 17, 2022
5
Knew my front brakes on Tundra were close to end of life. Was able to schedule same-day appointment. Jose got me in for new front brakes and throttle body service. Multi-Point Inspection revealed that I also required new rear breaks which were replaced today also. Drives like new again! Totally satisfied customer. I will definitely be back, with BOTH Tundras. Throughout I felt like my Service Rep, Jose, was trying to genuinely help me. Thanks Jose!
Les McMillan
Nov 16, 2022
5
Received a Great/Excellent service from MR DAVID STOKELY in the Service Department. He went above and beyond making sure I had a great service experience. Also service advisor Adam HE did a great job helping me.
Velvin Lemus Alvarado
Nov 8, 2022
1
From start to finish a wonderful stress-free experience. Everyone was professional answered all my questions and provided first class service. I highly recommend AutoNation Toyota
DeLohome
Nov 2, 2022
5
A shout out to Ryan and Zulibeth for their great service. They both helped me to purchase a 2018 Nissan Rogue and worked together to make the sale as smooth as possible. The dealership is very well-run and inviting to customers. Thanks again and I recommend anyone looking for a quality used vehicle to give them a try!
Debra Gayle Strong
Oct 27, 2022
5
Great deal Good people They help me pick the right car Best car dealership in Houston
Michael Alvear
Oct 21, 2022
1
Avoid working with the salesman Francisco and this dealership. Exactly the type of dealership that puts a bad taste in peoples mouth. Stated they would accept outside financing BUT would a $3,000 NON-REFUNDABLE deposit to move forward with outside financing. I called a few Autonations in the area and they stated this was a tactic to push me into financing directly with them. It’s a used truck! Shop elsewhere and don’t waste your time. I already called the GM about this issue and no response. If this is something that the GM (Michael) would allow, then that should be your sign to avoid! I don’t need the automated GM response either as I have been trying to contact either him or Steve (General Sales Manager)
Luis Lopez
Oct 21, 2022
5
Great courteous fast service
Joe Simmons
Oct 17, 2022
1
Never in my life have I had a worse experience with a car dealership. From the unprofessional and inattentive salesman to the complete lack of respect from the whole company. I purchased a Lexus and the process was the most painful one I’ve been through. The salesman was less than helpful. Once the car was brought back home they failed to attach a missing piece in the trunk or supply a spare key. These things I had to get taken care of at my local Toyota dealership back in Louisiana. My calls/text went unanswered when I had question about these issue. To top it all off the dealership took an extra $600 from me when they didn’t request a pay off of my current car and I had to pay the car note on a car I already sold. Do not give them your business or the time of day.
Jamie Gautreaux Monroe
Oct 12, 2022
5
Just bought my 2023 4runner SR5 premium from here and had a great experience! Rachel got everything in order before I walked through the door via email and text. I love my 4runner and it was worth the hour and half drive :)
Heather Lynnsey
Oct 5, 2022
1
The only communication you get is when they’re trying to sell you a car. If you need ANYTHING else before or after the purchase, good luck getting in contact with them!
Monica N
Oct 5, 2022
5
courteous and helpful - good service agent who was fast and efficient
Nancy McWhorter Browning
Sep 30, 2022
5
Darlene took very good care of me and my maintenance check on my Corella was less than an hour wait. Thanks so much!!
Jeanine Kirksey Medley
Sep 19, 2022
1
All I came for is to fix the recall and fix the grip handle. Jose S. sent me a text saying I needed a new battery. Then text me I needed new tires immediately. I said yes to new battery which I may or may not needed. But no way I needed new tires. I had just had the car inspected and know I didn't need new tires. Not going back again
Susan Darby Heeth
Sep 18, 2022
5
Brandon Silva in service took great care of me! I needed some warranty work done and he kept in touch with me through the whole process, start to finish, and the repair was successful. They even washed our car!
Greg Roland
Sep 16, 2022
3
My overall experience at the dealership was pleasant after the purchase of my Ram 2500. It’s what didn’t happen after my purchase that has me upset. My truck was still in make ready get checked out oil change Etc. After my test drive I noticed a hard pull to the right. It was late Saturday evening I brought the issue up to my sells Rep supposedly she went and asked if it can be taken care of by the Dealership and I was told Yes!! But only if I could bring it back with a appointment the following week!! I’ve called and called sent emails left voicemails and I’m totally being ignored!! So now I’m going to be out of a additional 3100 to get the wheel hub bearings replaced. Instead of telling me the truth Commission was More important than Customer Service.
Cedric Ray
Sep 14, 2022
5
Great service. My Service Advisor Tommy Idele is the best. highly recommend taking your car to this location.
Art G Escobar
Sep 5, 2022
5
Thank you for your kindness and honesty. Great people , great cars and easy financing process.
Marilu Ruiz Lopez
Sep 4, 2022
1
I bought my car from this dealership back in March. I recently had some maintenance issues with the car, so I brought it in to get it taken care of. It was a complete wasted trip (1.5hr drive from my house). It started off with the guy telling me that there wasn't any technicians available to work on my car since it was a Chevy and this is a Toyota dealership. I said "well I made an appointment, the lady verified what vehicle I had, and I bought this car from here". He said "well you may have to leave it for a day or 2 for us to work on it". I told him that I could not do that since this is my only means of transportation and I asked if they provided rentals. His response was "the list for rentals is so long you won't receive one before we are done working on your car". I told him that he needed to figure something out because I needed my car worked on today and I scheduled an appointment and that's something they should check before scheduling. So he went to talk to his manager and then comes back saying we can loom at your car today. So I go in and wait to find out what is going on with the car. He come back after about a hour and tells me I need new tires. I said "ok well I have only had this car 4 months so why am I needing all 4 new tires?" He said "because the alignment is off and your tires are worn down". I told him that this obviously was a problem with the car when I purchased it so it should be covered under warranty since they have the certified pre-owned warranty. He then again said "let me speak to my manager". This time I waited 2 hours and finally had to hunt him down, and ask if he found anything out. He said "I haven't talked to my manager yet" then walked to go find him. He comes back and tells me the sales manager is going to speak to me, and to go have a seat at the small table. I wait another 20 minutes and I talk with the sales manager who was very helpful and seemed appalled at the fact that I had now been there 4 hours and haven't gotten anywhere on the car issue or even been given a quote on what I would need to pay. So he goes to find the service manager. He comes back and tells me that the service manager will be with me shortly. This is when the service rep that I've been dealing with all day comes and apologizes for not giving me a quote and is still set on me purchasing new tires and tells me it will be around $860 for tires and oil change. I said "I refuse to pay that. I don't need new tires and shouldn't need new tires after only having the vehicle for 4 months". He then leaves again to go get his manager. This guy comes and sits down with him. He never once introduced himself or even asked my name. He just started telling the guy what to take off the bill and such. I told him he can take it all off because I refuse to pay it. He stood up and walked away. I told the guy I just wanted my oil changed and nothing else. He leaves and comes back about 45 minutes later and tells me that I owe $90.04. I said when I scheduled the oil change I was it was $69.95. He said yeah but we did an alignment on your vehicle so that's what you're paying for. I told him I never once agreed to that. That I told him to just do an oil change and I refused to pay it. His response was well we already did it so you have to pay for it. I argued with him for about 5 minutes and told him he needs to work on his communication skills because not only did he give me the run around all day he failed to listen or communicate with me. I was finally fed up and just paid the $90.04. I paid with cash and he apparently couldn't take cash payments. So he took me over to another desk where a lady was. She had her mouth full of mouth wash and didn't even speak to me. She motioned her hands and pointed at the amount due on the paper and did more hand motions and mumbles while taking my payment. After she gave me the change back she motioned me out the door and mumbled and waved. At this time I was completely fed up with the unprofessionalism. I said where is my car, no one has communicated with me on where I go to get my car. She then finally spits out the mouth wash and tells me where my car is. She then proceeds to tell me she's sorry she was going to get her lips done and wanted to make sure her breath didn't stink. I just said I don't care I want my car so I can get out of here. She then asked me if I wanted to speak to the manager because she could tell I was not happy and wanted me to leave happy. I told her I had already spoken with the manager and she insisted. She went to get him and came back and said "oh he said he spoke to you already and he doesn't need to speak with you again". I said yeah and he was no help in the beginning either and I left. I will not ever come back to this dealership for anything and will not refer them to anyone as well.
Kristen Howard
Aug 31, 2022
5
Lots of cars to select from! Buying process was quick!
Jennifer Phillips
Aug 26, 2022
5
took my truck in Justin Vest got me in and out quick. Very good working with him i recomend him as your service advisor
Campuzano Eli
Aug 22, 2022
5
took my car in for an oil change. Jose took good care of me. He and the technician even sent me a short video of what needed to be done. ended up getting my brakes done in the process. Great job
Matthew Haslund
Aug 15, 2022
5
Always quick and easy to get my car serviced
Ian Aigbivbalu
Aug 15, 2022
5
The dealership is the worst of toyota’s near the area…
Soumyo Kabir
Aug 12, 2022
5
Highly recommended..Nice and friendly staff with excellent service .
Radhika Kandel
Aug 2, 2022
5
Had no issues Rachel De Leon solid salesperson
Gene McIntyre
Aug 2, 2022
5
Justing was very helpful. Great customer service
Cindy Martinez
Aug 1, 2022
5
Beyond blessed !!! Thanks to AutoNation Toyota @ Gulf Freeway!!! For the purchase of my new vehicle. Very clean and professional dealership. David Garcia (sales rep) very enthusiastic, attentive, with a great personality. Come and see them for new or pre-owned vehicle needs !!!
Brisy
Jul 20, 2022
5
I had been looking for a C-hr for a year now, I found a few but the dealership markup was insane at other lots. I am so happy I was able to work with Clarence to make it happen. Very professional and friendly employees, including finance which was a treat. I love the no-nonsense business of buying a car with Autonation Toyota!
Kimberly Clausen
Jul 15, 2022
5
The team at this location was very quick and extremely polite! I usually hate going to dealerships but these guys really work hard to change the experience!
Jacquie DiGulio
Jul 14, 2022
5
Angela Risinger was excellent !!! She explained everything thoroughly and was attentive to all my needs. The sale of my Toyota went quickly and I was impressed that I was able to get the amount I wanted. Thanks to the entire team from the manager and his sales force. I was a pleasure doing business with your company !!!
Rita Glass
Jul 13, 2022
5
Clean dealership and spacious waiting area for guests. The service advisor was very attentive and professional. I had a good experience and plan on returning.
Meshia Horn
Jul 11, 2022
5
I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!
Ashley O'Malley
Jul 6, 2022
5
I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!
Ashley
Jul 6, 2022
5
I just went in to look! I did not want to part ways with my Jeep, but knew I needed to get more of a “mom vehicle” that was baby friendly. We were quickly greeted by Francisco’s enthusiasm and great personality, it was like working with someone you had known for years. He really listened to what I wanted and needed out of a new vehicle. You can tell he truly loves what he does, he went above and beyond. Needless to say, a few hours later I signed for my Highlander. When I came to pick it up the next day, he sat with me for over an hour to hook everything up and get my Toyota app up and running. If you want a new Toyota… go see Francisco!! When filling out all of the financing paperwork, I worked with Taha. He took away all the stress and was really informative on what was going on. There were a few issues with my bank and by the time I came in the next day he was already working with the bank rep to get it all sorted out. Overall it was an excellent experience!
A
Jul 6, 2022
1
Several things just lacking. We were first told that we could use our company tax number, as this purchase was for resale. Then later we were told that we couldn't. We are based in the DFW area, and this purchase was made on line based on the pictures and information provided for by AutoNation. None of the pictures provided by AutoNation showed a 5" red scratch on this gray truck, and the bumper has been hit at some point. It is not terrible, but it is noticeable. Also, nothing was shown or said about the 4 bolt holes on the top surrounding the bed. These are quite noticeable, and look bad. I guess the previous owner had a bed cover and decided to keep it. Truly unbelievable that this wasn't mentioned. We paid $475 to have the truck transported to us here in Dallas, but it took over a week after they received the cashiers check for the truck for us to get it. Mark Bobbitt 682-553-3333
Mark Bobbitt
Jul 3, 2022
5
Highly recommended …………….
Adam Sechelski
Jul 3, 2022
5
Excelente servicio y personal amable y atento
Luis Guillen
Jul 2, 2022
5
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Dooshima Akile
Jun 27, 2022
5
Nice and friendly staff Mr Abdul Aziz excellent customer service
Murad Aly
Jun 24, 2022
5
I dropped my car off at 7:00am to have the oil changed and a recall. At 7:30am I was in the shuttle on the way to my home. The shuttle driver was very friendly and we had conversation all the way to my destination. I received a call at around 8:40am that my car was ready for pick up. I had a ride back so didn’t need Toyota to come pick me up. When I got there to get my car I found out they had even washed it for me as a curtesy. Amazing service and I love being treated so special. Thank you Toyota your staff is amazing and Luis Guzman was so professional I will be back for my next service.
Charlotte Hunt Cannon
Jun 21, 2022
1
Dejan los carros sucios por dentro
Jose Castillo
Jun 20, 2022
5
Service department is great, Replaced my battery and also washed my Corolla
Mike Henderson
Jun 18, 2022
5
Excellent Customer Service! I purchased my very first vehicle with Maikel Coll Aguilera. Early birthday gift from me to me 🥹❤️
Jessica Padilla
Jun 17, 2022
5
This dealership is further from me than Demontrond, but I enjoy coming here. The staff is very friendly. They take a little long however, the waiting area is always stocked with coffee and clean. The best part is I never have to ask them to wash my vehicle. They do that automatically. At Demontrond Toyota when I spoke to the head service guy, Mike, and asked if they could wash my truck, he responded with, “Well did you buy your vehicle here?” I said no, then he says “well we don’t have time today.” My next purchase will be here. I will never return to Demontrond Toyota. Keep up the good work Autonation!
Joe Gonzalez
Jun 11, 2022
5
Thomas was very helpful,an great fast service
Patsy Burris
Jun 10, 2022
5
This is the Best Toyota dealership in Houston area. No nonsense straight forward team that keeps their promises. I live them Ask for Rachel.
Leland LaPine
Jun 6, 2022
5
Francisco was super awesome and helped me get my car. He was very helpful and has great customer service. THANK YOU FRANCISCO!! I definitely recommend you guys coming here. You will NOT be disappointed.
Cristina Cruz
Jun 4, 2022
5
Great place to buy a car ! Fast and ready to accommodate in any way needed
Brenda Rawls Elledge
Jun 1, 2022
5
Prompt greeting, service explanation clear, comfortable waiting area and efficient wait time.
Elisa Espinoza
May 30, 2022
5
Very professional staff and fast service!!!
Cindy Garcia-Glenn
May 29, 2022
5
Excelente trabajo de mantenimiento manteniendo informado al cliente todo el tiempo del progreso del mantenimiento
Ramses Figueroa
May 21, 2022
5
Fast,professional service,associates are always very helpful and courteous.
Willie Ruiz
May 20, 2022
5
Good Service department!!
Cruz Mobile-Homes Torres
May 19, 2022
1
Bait and switch. I listed my 2015 Avalon Hybrid on CarGurus for $21,500. They accepted my offer. When I went down there, they lowered the offer from $21,500 to $17,000. The new price was not the result of the condition of the car, etc. This new price, $17,000, reflects the current published trade-in value. Bait and switch.
Bill
May 15, 2022
5
Fast and friendly with the service. Helped understand all problems.
Lorena Pineda
May 13, 2022
5
Had my maintenance done the service was fast and the people were very friendly
Penny Cole Abston
May 11, 2022
5
Always Excellent service provided by Pablo
Muhammed Jawed
May 8, 2022
5
They are the most helpful people ever!! I needed help getting a new car to upgrade from my 2003, and Carlos Barrera helped me get a 2022 Camry LE!! He made sure I was well taken care of and had answers for all my questions! Also thank you to Taha Yusuf for helping me understand the whole process and any information I needed to know! Definitely will continue doing business with AutoNation Toyota Gulf Freeway.
Mariah Escobar
May 8, 2022
5
Excellent Service"! Accountant is kind and very considerate nice one Emily Alison , also her skill of communication and support throughout the process of Trading and still Trading with her is outstanding, I love her and her management easy way of payout once your Trade is completed no stress or issues involved once all process are completed, receiving $11,670 after trading $1,000 is a huge profit for me ,what amazes me the most is that they are always available. I Highly recommend her to every one. ready to join the crypto world or trade for its own future WhatsApp;+1(434) 373‑2110 Email: emilyalison691@gmail.com
Goodness McDougall
Apr 29, 2022
5
I am really thankful for the team at Autonation Toyota. They worked hard to resolve my problems. Even with supply chain woes that slow down part delivery, they were on the ball, calling and texting me updates regularly. I highly recommend using their service department.
Coby
Apr 27, 2022
5
Overall my experience was good.
Sierra Pompa
Apr 18, 2022
5
Bought our 2022 Rav4 Hybrid with wonderful deal. Thank you so much to the Sales Associate: Francisco Gonzalez & CFS Manager: Taha Yusuf at Toyota (Auto-Nation). I believe that based on the hard & smart work which Francisco does; he deserves a raise in his pay.
Shraddha Dave
Apr 15, 2022
5
Excelente servicio y gente amable
Omar Camarillo
Apr 15, 2022
5
amazing staff!!! so helpful and nice!!
Liz Sanchez
Apr 14, 2022
5
Best deal in the city and nice staff
Jawed Popal
Apr 6, 2022
5
Excellent service and friendly staff
Nabin Niroula
Mar 31, 2022
5
We had a great experience from start to finish. They had the car we wanted and gave us a great trade in value. Coral in sales was great to our kids. She took the time to make sure they weren’t bored. Happy kids…happy wife…happy life! I am happy to be back in a Toyota!
Mmdrum72
Mar 30, 2022
5
Great service, friendly staff and a nice place to shop for a car. I've bought my last three cars there and will buy my next one there too!
William Dilworth Jr.
Mar 27, 2022
5
I would recommend to anyone who is looking for highly professional workers who are problem solvers. Would come again anytime.
Luis David Urdaneta
Mar 13, 2022
5
Most helpful and very convenient place from my home
Narendrasinh Varachhia
Mar 9, 2022
5
Salesperson was very helpful and had knowledge of vehicle. Dealt with courteous and helpful advisers on my first oil change. 😎👍🏼
Tony Padrón
Mar 4, 2022
5
the service was excellent I am very satisfied with the service tank you miss Sierra!
Jose Jimenez
Mar 4, 2022
5
Son muy amables, atentos y profesionales. Los recomiendo ampliamente porque te solucionan rápidamente tu problema. Me contento de ser uno más de la familia AutoNation Toyota Gulf Freeway
Miguel Parilli
Feb 28, 2022
5
The service was professional and courteous, the service representative was knowledgeable about my vehicle and provided updates on the state and performance of the vehicle. She gave me a time frame for completion of service and I was not disappointed. Before I left, she gave me an update on future service needs for the vehicle. Excellent job!
Rodwell Thom
Feb 26, 2022
5
In the past, I’ve had a decent experience. Haven’t been in over a year and this visit was not good this time. I was early to my appointment but still had to wait over 3.5 hours for an oil change and tag light replacement. It was disappointing and a waste of my whole afternoon.
Jakae Crawford Porter
Feb 22, 2022
5
Good attention and helpful.
Efren Camarillo
Feb 22, 2022
5
Great customer service. I liked it
Cuong Nguyen
Feb 20, 2022
4
Angela sales, got me the 4Runner I wanted, the finance department was good. The Pre-prep department good. Only complaint was the weather, it was raining! 😁
Steve
Feb 12, 2022
5
great service............
Ashley Williams
Feb 11, 2022
5
Quick and very enjoyable process. They treated me like family. They had exactly what I was looking for and went the extra mile for me. i will recommend to everyone I know.
Mauricio Rios
Feb 11, 2022
5
Exelente servicio !!!!!!!
Nancy Figueroa
Feb 10, 2022
5
Excelente servicio en la área de vendedores recomiendo a la vendedora Carol y al jefe de coalición Carl
Brenda Teresa Rodriguez
Feb 10, 2022
5
did what I needed them to do
Chuck Cumberland
Feb 7, 2022
5
Service is always top notch. Agents are always polite and quite knowledgeable. I'm usually in and out in less time than predicted.
Deidre Cooper Hicks
Feb 2, 2022
1
I purchased a vehicle from here 2 weeks ago. (Used) I was just sen an email that asked me to leave a review. So here it is. If you purchase from here (i wouldn’t again) make sure you read your purchase order and the “fees” that are on there. Particularly a “400 dollar window tint” fee. I asked about it with my sales person, my finance person and was told by both that the tint had already been done. After taking the vehicle to someone who does tint, we were told there was no new tint on the vehicle. After calling this sham of a business out, all we were told was that, “sometimes it gets overlooked so bring the car up and we will put it on”. That’s not how this works, plus the vehicle is a 17 and the tint is fine. It’s a flat out scam and I would never do business with these people again. As of now, we were told we would get the 400 back, but as you can guess, we are getting the runaround about that as well. Stay away from this dealership
James Jay Richter
Jan 28, 2022
5
I’ve been searching for a TRD Pro and finally found a great deal . Shout out to Francisco, Pratik, and Taha for making this such an easy and enjoyable process
Mauricio Rios
Jan 25, 2022
5
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Bobby King
Dec 2, 2021
1
This place only wants money. I was told I needed new brakes in August even though I never had an issue. In November my brakes started to screech. Why would new brakes screech? I took it back in and was told they resurfaced the rotors and lubricated the brake pads. Is this usually done right after new brakes are placed? And, the brakes are still screeching. Also had wipers replaced and the new wipers were worse. When I mentioned that I was told they had to clean them? So was I given dirty wipers? Did the old ones even need to be replaced? I have never had such a bad experience with Toyota.
Taliah Johnson
Nov 7, 2021
1
I bought cars from here even recommended my family to buy cars from here but this time I won’t do it anymore there is a salesman named Carlos Perez that I personally went there with my uncle to buy a car and he never give me my referral, he made up a lot of excuses, I talked to different people there and they keep telling me that Carlos has to fix it, he never did it’s been over 8 months and I still don’t have the referral fee
Jp Morgan
Nov 5, 2021
1
First and last time.. I went to drop off my car for service due to my check engine light being on. The beginning was smooth they worked on my car for several hours. When I returned to pick it up I was told it wouldn’t be ready until the next business day which was Monday. So I asked about getting a loaner car because I have to work the next day. I was told right away from the service associate Zulibeth there weren’t any. She didn’t even bother to check or further offer to rent one through a rental company. So I went in the manager office to ask about it due to my warranty covering rental and loaner cars the Manager Craig tell me “ I can’t answer anything until she’s in here” I told him she is not giving me correct info then he turns red and say “ I am getting really UPSET right now!!” I looked at him telling him it was just a question then he tells me again you have to ask her then he yells “ I DON’T CARE IF SHE HAVE TO TAKE YOU TO WORK!!” As I walked out of his office. Mins later the manager DAVID comes out telling me they will have my car ready in a few mins and asking me am I happy very sarcastically. Then here come all the fake apologies as I am paying for my car service. OVERALL THEY DIDNT WANT TO LOAN OUT ANY TEMP CARS AND DIDNT WANT TO PAY FOR A RENTAL. THIS EXPERIENCE WAS EXTREMELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE SKILLS . ILL BE TAKING MY CAR SOMEWHERE ELSE! Nobody deserve to be treated like that! WOULD NOT RECOMMEND.
Jocelyn Williams
Nov 2, 2021
5
Just wanted leave a review for Vincent Nguyen. He was our sales agent and I highly recommend him on your next purchase! He was extremely friendly. He went the extra mile to make sure all our needs were met. It’s been over a week since we bought the vehicle and he is still making sure we are satisfied customers. Thank you Vincent for being an amazing salesperson and truly caring for your customers! (Our daughter loved her big surprise). ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Sylvia Juarez Gloria
Oct 14, 2021
1
The customer service is poor. There is no communication between the service advisor and you. I don't recommend Paloma or Luis. Paloma will probably transfer you to someone else if she is your service advisor. I took my car in for service on Monday. They drove it 30 miles to "diagnose the issue". They could not fix the issue that day so I told them I would bring it back Tuesday. On Tuesday, I drop the car off to Luis and assumed the issue would be fixed that day so I left and waited for a call. I never received a call or a notification that they were going to keep my only transportation to work. I called AutoNation Tuesday to check on my car and no one answered. Wednesday, I call multiple times from 10 AM, 11:53 AM, 12:36 PM, 3:12 PM, 4:04 PM, 5:20 PM. Not a single service advisor picked up the phone to take my call and give me a status of my vehicle. I was being pushed back into the call queue, ignored, and sent to lines with no voicemail setup. I checked my GPS location of the car and 12 miles were added from 8:53 to around 11 and then was left in the garage. Thursday, I still did not receive any calls regarding the status of my car. I checked the GPS location of my vehicle and it sat in the garage all day until I arrived in person at 4:00 PM. I see both Paloma and Luis hanging around and I get ahold of Luis to get an update. He tells me that the car has been ready but he wasn't sure if I wanted them to keep it to make sure the issue has been resolved. I tell him my documentation and he then hurries to hand me my car and keys without an invoice of the work done. I then move my car aside and go back to ask for the invoice that he did not want to give to me. I should also note my new car smell is spoiled with a dirty oil smell and the issue was not resolved.
Brandon J. Hernandez
Oct 8, 2021
5
Cheapest in town Friendly Service department ok
TrịnhDu Du
Sep 29, 2021
1
Maintenance service for Units which extended warranty is poor ... made without care or professionalism, leaving the levels unattended. I return to the Toyota AutoNation shop a week, to finish the job well and Pablo tells me, The levels is fine, they shouldn't be filled up to the mark.......! So, brands are useless? If is how attend to the basics, what will be relevant in the same way?
Elena Castro
Sep 25, 2021
1
Autonation toyota sold my daughter a car with no jack and none of the tires passed inspection but they passed it my daughter put less than 300 mile on it and all the tires were on the wear bars. I guess as a dealer you can illegally pass a cars inspection because you are a deal and a 25 year old girl will never know. Watch you back and your bank acount this deal is a crook and take advantage of a young girl!
Kne
Sep 23, 2021
5
They gave me great service and answered all my questions,
Tom Allen
Sep 17, 2021
1
Charge 700 for 2 tires n a rotation, get out a here
Jos Quick
Sep 16, 2021
5
I would like to give a shout out to Thomas Idele Jr Service Advisor at Auto Nation Gulf freeway..I had to put my car in the shop due to eternal flooding in my vehicle because the evaporator core and expansion valve went out and flooded inside my car ..Mr Idele help me fight with the insurance company to get my car fix..Mr. Idele on his day off was at the shop trying to push and shove to get my vehicle fix.. he even went to shop to take photos for me on his day off. he really went the extreme to satisfy a customer. I am very pleased after 3 weeks without my vehicle..Thanks again Mr Thomas Idele Jr for your hospitality and getting the job done and also to the team at auto nation for preparing my vehicle.. A Very Satisfied Customer Yvonne Castillo
Yvonne Ramirez-Castillo
Sep 14, 2021
1
Let me start by saying, the reason I went to get me a car from AUTONATION TOYOTA was because my family had previously bought their last 2 SUVs from Autonation Ford, which is right on the side, so I assumed service was going to be about the same experience. Wrong! Buying process was not the problem, the problem is once you have to take it for service. 1st experience was when a front sensor had to be replaced, (if you trying to get something "fixed" plan on leaving the car, don't wait like I did because is gonna be a 4+ hr wait everytime) Well the service advisor told me the sensor was repaired okay cool, once I get the car back I notice the bumper wasn't placed back in there properly (brackets showing by the headlights) so I go back being understanding that they have more cars to work on and mistakes can happen, well this time I'm told the bumper was already like that and that the car had been crashed before that's why. Unless it was crashed from the service lane to the shop back there because my car has never been crashed nor do I let someone borrow it so 🤷🏻♂️, they ended up putting the bumper back together but still told me it had been crashed 🤦🏻♂️. Then I go in because the sunroof is not working properly, goes in at 715am I'm told they might have to replace the sunroof and find me a loaner because they can'tgive me the car back like that, okay cool. At 11am I'm told they don't have a loaner so collision tape will do the job and the roof will be waterproof until the sunroof they ORDERED arrives. I get my car tapped up and when I get home half of the roof is now with no tape because of the wind. So I do tell my advisor to please find a way to get a loaner by the end of the day and let me know please , mind you is now 1pm. At 430p I decide to go back and find out what happened I get a call finally, talking about 1) they don't have a loaner. 2) We won't be able to do the repair you'll have to take it to another Toyota dealership. ( like I have all the time off my job I want to be wasting days at dealership waiting rooms) Also there was a miscommunication and we didn't ordered the sunroof. So my thing is, we couldn't have said that from 730a-12p somewhere I that time frame Vs having me go back and forth and now by 430pm there's nothing I can do anymore, service depts at other dealerships were closed already. I would say if you end up buying a car here, be mindful service isn't going to be what your salesman tells you is like
Omar Nieto
Sep 3, 2021
5
Que ahí buenas trocas y ofertas..!!
Leo Ruiz
Aug 26, 2021
5
I have purchased many cars, and this had to be one of the best experiences I've had. The salesman I dealt with, Abudul Aziz, was very kind. Never once did I feel like I was being pressured. I was able to meet the GM and he was very nice as well. The financing with Ivan, went very smooth. I'm very happy with my purchase. Thank you all for making my experience great!
Sidney Weikel
Aug 17, 2021
5
My visit here went smoothly. I got oil changed for my Rav4, the wait it took about and hour and forty minutes, I did get there early at 7am. I was pleased with the service.
Lourdes Ivette Gonzalez
Jul 30, 2021
1
The first 2 times I went in for service I was greeted promptly and my car was taken in for service. This time I was the second car in the bay and after over 15 minutes had to get out and ask what was taking so long, by that time there were over 6 cars waiting. It appears the service department has been “revamped” all new employees. If you have had to replace most of your employees in 2-3 months you need to look at your management team. Your new team of service/customer service need help they are not courteous they do not know how to greet a customer and they love their cell phones. If you see a customer standing around DO NOT go sit at your desk and get on your phone without acknowledging the customer and offering to help. This time not impressed and thinking of looking for somewhere else to have my 2020 vehicle serviced.
Paula Moseley Moreno
Jul 27, 2021
1
Went in with a electrical problem. The tech merely hooked it up to a machine the equivalent of my battery charger and said everything‘s OK. Also sold me another battery my fifth in 17,000 miles. When I ask if they tried to isolate the draw I was told they can’t devote that much time to a warranty repair. So I guess if do you have a cheap repairThis place might be competent to do that. But it also appears that repairing the car for the owner is anything but a priority
Tacoma19
Jul 26, 2021
5
The smoothest and fastest car buying experience I’ve ever had! Great customer service.
Carly Norwood Bean
Jul 24, 2021
5
We had a great experience with this dealership. I was able to put a deposit on the perfect highlander we wanted and they provided what would be looking at financing wise before I even arrived at the dealership. Everything was seamless and efficient and the numbers stayed exactly what they were. Trading in our vehicle was also super easy and they gave us an extremely fair offer in it. Thanks again Mario and team!
Brian Hettler
Jul 21, 2021
5
Su atención y servicio soy cliente desde 2005
Ricardo De la Garza
Jul 16, 2021
5
To be honest it started out I thought kind of shady. The sales man that I spoke with on the phone said he would be there the next day from 9:00 am to 9:00 pm. Well when I got there he wasn’t there they said he was on vacation. They said he was Disney world as we spoke. No way he didn’t have enough time. That morning I received a call from a manager I don’t recall his name but he asked if I was coming in today to talk about the vehicle. I thought that was kind of strange and when I got there no one seem to know what I was talking about. I had to explain to them that the salesman told me the truck was at a different lot about two minutes away. Now then if I was going to sell a vehicle I would make sure it’s on my lot. After that it was just very confusing. I talk with a manager I think he was the users cast manager. Then I get two sales men. Finally I end up with a Young fella I am Luis Trevino. I kind of upset at first and thought they were trying to pull a fast one on me. They finally went and got the truck and brought it back for me to text Drive. When he pulled up it had black wheels on it. In the pictures original silver sent me they were chrome or silver. Done to find out they were only wheel covers. Went for a test ride it all worked out after that. It was just kind of tough at first I am not sure if I have a good impression of AutoNation Toyota or not. I will complement Lewis Trevino On his professionalism and the way he handled the situation because I was not happy.
Sam Bishop
Jul 12, 2021
5
First rate for courteous and professional service.
Carol Tacquard
Jul 9, 2021
1
Extremely dissatisfied in the service at Autonation. I took my car in for recall service and asked for additional check on my drivers seat. They broke it more than it was when I left it. My service rep appeared too busy to stop and listen to me abd while I tried to explain what I needed fixed she just saying “ok we will text you” never fully documenting my issues or truly listening to my concerns. The guy who actually worked on my car said “I just pulled this piece but I didn’t break it” and that piece he pulled is what he broke more causing wires to be exposed. When I brought up my concerns when picking up my car, my service rep rolled her eyes and One Service supervisor wouldn’t even talk to me. I just can’t believe how bad my visit was.
Jennifer Clack
Jun 25, 2021
5
I recommend this dealership, because it’s easy to make an appointment. You get a friendly greeting upon arrival. I even got greeted by name when I arrived. The waiting area is clean. Good coffee. You can watch tv or just sit and wait in a comfortable area. My service representative was friendly. His name was Jose. Great place to get your car serviced.
Carlos Rodriguez
Jun 25, 2021
1
The service department at AutoNation Toyota is by far the worst I've ever dealt with. I had an appt scheduled for Sat. 6/19 when I arrived multiple service advisors made eye contact with me and not one bothered to approach me. A kind salesman approached me to offer assistance. The service advisor's office I landed in was inconvenienced by me the second I stepped foot in his office. He told me it would be 3-5 days before they could complete a $250 diagnostic check and tell me why my 2019 Toyota Highlander check engine light was on. Then I was informed that the service advisor I was assigned to was not in that day, when I learned the advisor who I had inconvenienced by entering his office was going to be my advisor I refused to leave my car and give this place any of my business. On top of the awful customer service, this service department NEVER has loaner vehicles. I took my Toyota to Tejas Toyota in Humble on Mon. 6/21 and within 1 hour of arriving my $160 diagnostic check was completed. Within 2 hours of arriving my repair was made and I was on my way. Even though Tejas Toyota is much further for me than AutoNation I will take my business to Tejas as long as I own a Toyota!
Andie Plata Trice
Jun 22, 2021
1
My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.
Victoria Perez Daddona
Jun 21, 2021
1
Your service department is the absolute worst. Lies, 15 different answers, no calls back ever, never answer the phone. And I've tried calling the "general manager" and no one answered that call either.
Jody Barnes
Jun 21, 2021
3
My car's passenger side window is scratched up pretty bad by who ever was working on my car and now I cant get anyone to return my call or email to let me know when they will be fixing the window.
Victoria Daddona
Jun 21, 2021
5
My custom care experience has thus far been nothing short of excellent! The customer care reps are courteous, professional, and informative. Thanks, Mr. Felipe Bibiar, for the great service!
Karim
Jun 20, 2021
5
GREAT SERVICE VERY FAST. PROVIDED ME WITH A SHUTTLE THANK YOU!
Rosaena Garcia
Jun 19, 2021
1
I bought my beautiful car March 25. There were some things I wanted looked at so I emailed and texted my sales guy. I called the dealership multiple times as well. When I had the time to bring it across town for them to look at it, I mentioned sediment in the coolant. (This was brought to my attention when I got oil changed, elsewhere, bc I never could get through to a live person.) The guy brushed me off. Kinda laughed even, ?who told you that??.... followed by a condescending ?you didn?t get it changed here??. Um no. I live and work over an hour away, and did I mention Could not get a hold of a person on the phone.... hence why I just showed up and was standing there with no appointment. I gave up that day, frustrated and feeling unheard, but was happy to meet Connie, who gave me her direct line. Fast forward, to the ac going out. I called Connie direct, she transferred me to Tommy. He was awesome. He listened, understood, and even set up for me to come in when a rental was available. Here?s the problem. The dealership states I am 500 miles over my 90 day 4,000 mile warranty. Doesn?t matter I brought it in before, doesn?t matter I emailed. They are willing to do nothing to work with me. The ?Manager? told me it was simple and in ?black and white?. I?m over the mileage. His response was I should have escalated it the day the young guy was dismissive. They want $3500 to fix a strut and the ac...not even 90 days after buying the car. We live in Houston. Also I baby the car. It is obvious that none of the items that need to be fixed, came up within that time frame. The dealership should have taken responsibility. As a single woman, I got warranty and bought from a well known dealership, to be protected from something EXACTLY like this happening. I plan to buy many cars in the future, however I promise it won?t be from them.
Racheal Boretski
Jun 15, 2021
4
Very long wait times... and they wash your car whenever they feel like it
Richard Cortez
Jun 12, 2021
1
I asked for a oil change. I get my bill and it's a 109.00. I asked why so much? She says it's our platinum package with synthetic. Don't you think that should be an option. Certainly not the default. Just another stealership.
Won't Be Back
Jun 11, 2021
5
Clarence Hill was amazing, polite, attentive and he got me the car I wanted.
Lisa Boussattach
Jun 10, 2021
1
I made an appointment to have a repair made to my 2019 4runner due to a manufacturers recall. They kept my car for 3 hours and did some routine multipoint service, but I was never told that they didn't have the fuel pump replacement to make the recall repair. Now I have to waste my time going back to the dealership a second time after they order the part. Why no one in the service department called me to inform that they didn't have the part necessary for the repair is totally unacceptable!
David Ralph Currey
Jun 10, 2021
5
We brought a new 2021 Toyota RAV4 and our sales manager was Mike Smith and he was so knowledgeable and didn’t rush us into anything. He made the whole ordeal very pleasurable. David our FM was just as helpful. Our granddaughter was just thrilled when we surprised her with her brand new car. In fact she names her new car “Roxie the Rav” Thank you Autonation Toyota Rick and Linda Deel.
Linda Deel
Jun 8, 2021
4
Jose Companno is our regular service adviser. He is helpful and nice person.
E H Qazi
Jun 6, 2021
5
They did everything faster than I thought they would and had great service!
Maria Lopez
Jun 6, 2021
4
Took long just to get an oil change and tire rotation
Daniel Zavala
Jun 6, 2021
1
Poor service .you guys stoled my handicap sticker .I called made a complaint and spoke to a lady who said she would get back .I am so unhappy with you all that I may take my business down the street
Roger Garner
May 31, 2021
5
The staff made me feel welcome with a completely no pressure sales approach. The whole team was awesome. Robert was very attentive and a true customer service representative, definitely a credit to their whole team. My son purchased his vehicle there, and I can honestly say we will be regular customers . thanks Robert and Autonation I love my 2021 Camry.
Liz N Scott Wallace
May 28, 2021
5
Stopped by to look at a Tacoma and worked with Julian. He and the Sales Manager were awesome. Decided to buy on the spot. It was a pleasure.
RFHump17
May 28, 2021
5
Advisor very helpful with my recall notice plus a service check.
Mario Gandara
May 27, 2021
5
It took less time than an appointment, thanks, the wait was reasonable, it took less than two hours
Ruben Luna
May 26, 2021
5
It?s always good to go to Toyota dealership for the routine service of my highlander. Great customer service and excellent staffs
Cherry Semsem
May 25, 2021
1
Confused, not callback by the supervisor who promise to callback with information. Not good
Benneth Ibe/ Justina ibe
May 24, 2021
1
There was bolts open mark by mechanic tools on top of my engine but the repairs wasn't on top of engine and my car is under 2000 miles. This dealer is shady I advice don't bring your car to this dealer for any service, all dealer need to have surveillant camera so customer can watch what mechanic work on their car.
John Do
May 23, 2021
5
Always a pleasure dealing with AutoNation Gulf Freeway!
Thomas Moncrief
May 21, 2021
5
Had our 4 Runner service fast friendly. No hidden cost. Clean waiting area and free Coffee. Yea.
James Cortinas
May 18, 2021
5
Spacious lobby. Clean restrooms. Very friendly helpful service managers.
Victoria Willms
May 17, 2021
5
Very good job you guys and the service was very professional
Blanca Munivez
May 13, 2021
5
My service person was very professional and helpful.
Barbara Reyna
May 13, 2021
1
The customer service in the service department is very poor, they don't appear to be concerned about repeat business so I will take my business to Mike Calvert Toyota.
Ellen Davis Johnson
May 10, 2021
5
Marily in the service department is the absolute best! I had come in for an alignment, but both machines were broken. Marily was so pleasant and personable, I forgot to be mad that I had driven almost 40 miles for my appointment. She promised to get me in when I returned on a different day, no appointment necessary. She did, and I was satisfied. (In the future, customers can easily be notified IN ADVANCE when service can't be completed - obviously the technology already exists. Better customer service would have prevented me from making an 80-mile roundtrip in the first place.)
Karen Carter
May 7, 2021
5
Drove 6 hours to pick up a used Jeep. Vehicle was in great conditions plus the staff, Ryan and his Manager did a great job helping ne out with pictures and answered all my questions to avoid a 6 hour drive for nothing. Great service!
Jesus
May 6, 2021
1
Do not go here for service! They do not know what they are doing. I have been extremely patient with them but after having my car serviced with them I kept having other issues. I took it over 5 times in 2 months. I would take it in for one thing get it repaired than the next day my check engine light would come on. My biggest mistake was coming here to getting it serviced.
Policarpo Martinez
May 5, 2021
5
I got all my 4 tires and rims stolen over the weekend and I bought new ones and wanted to get my vehicle checked completely to make sure nothing else was wrong and it was safe to drive. Customer service was great especially Pablo , he was very communicative
Theresa
May 3, 2021
5
Whole process was like a breeze! Good salesmanship and financing personnel.
Mohammad Arabi
May 2, 2021
1
The customer service is terrible. I had an appointment for an oil change at 11am, and they weren't even done by 3:30pm, which is when I had to go pick up my son from school. After asking when they would finish, an employee started arguing with me. I think he was actually the manager, but it didn't seem like he had any professional experience.
Tracy Huynh
May 1, 2021
5
From the time I was contacted that the part for the recall was in and when I could drop off my vehicle. They kept me updated on the status of the repairs. Great customer service on be half of the service writer. First time there and I will definitely be going back.
Jesus Tolentino
Apr 30, 2021
5
Found my Toyota Tundra on line at Auto Nation and reserved it for the 72 hours which I dad never heard of before I was contacted that morning by Abduliz a very friendly salesman who made the process smooth a d easy .Great guy and I highly recommend this dealership.
James Miller
Apr 30, 2021
1
I went in for an alignment Saturday afternoon and my service advisor David Stokley was friendly and responsive, but it still pulls and the steering wheel is still not centered. They are going to re-evaluate the car, but unfortunately I have to take more time and leave work to get it done again. I will update this review after it’s resolved. Update. Added 2 stars for the prompt response. I’ve spoken with David about the issue yesterday. Like I said above, the staff has been great! It’s just the inconvenience of having to get the job done again. I thought I’d be able to come in today, but I’ve got a busy schedule during the week and can’t wait for it. Update 2. Called in today and was told by the service advisor that I can come in after work (5:30) and they’d fix the alignment since they are open till 7. I went home during my lunch break to get the car so I can take it in, but when I got there I was told they weren’t going to be able to do it. I’m wondering if the Miscellaneous $20 charge on top of the quoted $129 alignment price was for the added poor customer service I’ve gotten. At this point, I’ve wasted so much time, and gas, that I just want my money back. I’ll take it somewhere else. Or just keep it and I’ll chalk it up to lessons learned. You may want to reconsider emailing your customers invitations to review. Unfortunately it backfired. The sad thing is that when I lived in NE Ohio I always had great service and never an issue at AutoNation. Southeast Texas is clearly not the case.
Brandon Nelson
Apr 27, 2021
5
I have bought 2 vehicles from Auto Nation Toyota Gulf Freeway. We asked to deal with the same person that sold us the 1st car since he really made us feel comfortable, answered all our questions and sold us the best vehicle within our budget. This time around though, we were not pleased with the same person. With that being said... if it hadn't been for Steven Gates, we would have gone somewhere else. Mr Gates was patient, understanding and got the ball rolling. I'm very pleased with my purchase and glad he was concerned enough to give me his time. Thank you Mr Gates. I've only had my car about 2 weeks but my family and I are very happy with it and enjoying driving around once again.
Jo Orozco
Apr 22, 2021
5
Francisco was amazing, I went in with a few model numbers to choose from and he did his very best to meet my needs. We found a better model on the lot that I just love. He even tried to help undo my grandson’s car seat. 3 hrs total time from test driving to signing on the dotted lines Thank you Francisco and Abid for making my dreams come true
Dottie Fallaw
Apr 20, 2021
1
I have never experience such horrible service. I waited for my vehicle to get repairs and it took 6 months to get my vehicle back.
Mya Vazquez
Apr 19, 2021
4
Great except the cashier was not wearing a face covering
Marshall Kimble
Apr 19, 2021
1
The “service” department was abysmal the last two times I took my vehicle in for routine maintenance. My wait times to see a “service advisor” was in excess of 15 minutes even though I had an appointment but the real horror show was the checkout. After being phoned my vehicle was ready no “service” advisor was present to check me out. On the first occasion the service manager spent 15-20 minutes running all over the dealership trying to find my keys. This time, believe it or not, the checkout was even WORSE. No “service advisor” to check me out again. Went to the desk where one pays & she paged the advisor. No call after ten minutes. Went back to the desk. Girl finally reached him & he said he was driving another customer somewhere. Had he delegated my check-out to someone else, NOOOO!! The cashier asked him if he could have another advisor check me out but apparently Luis declined that request. So the cashier finally went to his desk & fetched the paperwork & the keys. But when she went outside to find an attendant to bring the car around, none. So, again, the service manager was summoned & had to fetch the car himself. I asked the cashier if she had to do her job & Luis’s wasn’t he somewhat redundant? Told the service manager this was the second such incident & he was very sympathetic. He’s a very nice person & real Godsend!! Bottom line: if you go here which I wouldn’t recommend, get the person who takes appointments go give you one of the female advisors. They seemed to be right on the ball!! PS don’t try a schedule service on their app. That doesn’t work eithet
Michael Austin
Apr 18, 2021
1
Waiting time for an oil change is extremely too long with appointment.. poor service
Josue Rivas
Apr 18, 2021
5
Special thanks to Hector Rivas for his help and advice.
Patricia Sermas
Apr 17, 2021
1
The salesperson, Francisco, was great . No flaws with my experience with him. What I didn’t like was how his manager and the trade-in evaluator felt to drop my car’s value by $4000 just because a tiny 4 inch screen wouldn’t come on. In the end, we worked it out with my bank and honored the original deal...but it took a solid 3 hours. If they would’ve honored my original trade in deal, none of this would’ve happened and I would’ve rated 5 stars.
Noel Leon Mendez
Apr 16, 2021
5
My salesman Muhhamed Jawed was very helpful, drove different cars before deciding on one. Finance guy was also very nice and professional. That was my 2nd Toyota purchase, I still have my first, 2009 Tacoma. Still in great shape, only costly work was shocks and struts about 2 years ago but thats to be expected. Other than that its been all oil changes and tires and battery. Toyota is dependable!!!
Edward Banda
Apr 14, 2021
5
wonderful ,I usually don?t trust car salesmen but Robert M was excellent caring and mindful of my issues! He was not pushy and showed me all my options. The vehicle I bought had some small issues that were taken care of .All in all it was smooth?
Anita Thomas-williams
Apr 14, 2021
4
I purchased a used car for my daughter and was told they would do a full detail on the car since it hadn't been detail so I left it over the night ..It was just washed and once taken home noticed ton of pet hair everywhere inside and truck... Sales and Financing was a great experience....
Fabian Sanchez
Apr 12, 2021
1
My service advisor was a Sweet heart. Her manager was cool. But the cashier was so rude the service techs are a joke. I arrived at 10am didn't leave to almost 9pm. They suck
Jose Barajas
Apr 9, 2021
5
Great enjoy the visit everyone was great I will come back
Debbie Martinez
Apr 7, 2021
2
I went for periodical maintenance. I was told it will take 1 hour 30 minutes so I decided to wait at your facility but actually it took more than 3 hours. It's okay to take 3 hours but you should know approx. how long maintenance will be take. If you told me 3 hours at time of arrival, I did not wait at there and back to office to work. I spent really meaningless afternoon. Not professional at all.
Yasuhito Oiwa
Apr 6, 2021
4
Good experience and customer service. Somewhat slow for service advisor to check in.
Alberto Montero
Apr 5, 2021
1
Way, way Overpriced. Zero Communication (except for you wanting to "buy" the car... read: sell us a new one.) Two days for an hour's work (with appointment!) We will not be coming back. Here's what you all did... an oil change, a little jostling and oil to the emergency brake handle. Maybe you did a $180 diagnostics, I can't tell. Skipped the tire rotation. $300.00. In a year, I'll be looking for a bigger truck. I thought we'd give your service a trial run to see if AutoNation was an "stand up" business. You were a complete and total fail. You gouged us for about $200 beyond what would have been reasonable. Enjoy the profit on this deal, there won't be anymore from us!
Robin/Max
Apr 3, 2021
1
Tried to sell 11999 Truck for 13999 Wit bad rear hub plenty of body damage dents whole left side tailgate and right bedside rear bumper alignment was told they dont send out for repair but they did it did not match too dark tape lineup door jam they send back to repaint but it was not just buffed send it back right bed too dark was told going to redo 2hours later they said no bought it back but keep my down payment 1300. I was told if not happy wit repair would get money back by Salesman Mario Lopez ful of lies stay away from autonation and this salesman
Richard Gatlin
Apr 3, 2021
5
Easy to make appointment for maintenance check up of your car. Outstanding customer service by the Toyota employee who assisted me.
Manolito Co
Apr 1, 2021
5
I have bought 3 vehicles from this dealer and have used their service department , i was never pleased with their service department but this time was a good experience.
Juan Benavides
Mar 31, 2021
5
I am very impressed with this dealership. They are very transparent
Gift Eze
Mar 29, 2021
4
Custome4r service was great. I was kept informed of repairs of my vehicle. Services were too expensive. I paid $400 plus just to have bulps changed.
Cindy Bonette-Durand
Mar 28, 2021
5
I made an appointment for 11:30 and thought it was 1:30, they took me in and said no problem. Happy with this dealership and their employees!
Peggy Driskell Miller
Mar 23, 2021
1
Was satisfied with my service. Was in and out in a jiffy this time.. Would have given better start rating but my truck started making a noise after I started it. Took the truck back the same afternoon. Explained to my Service Advisor and he checked under the hood. Come to find out, someone left a empty motor oil container under the hood. Sure hope no damage was done.
Felicia Matta
Mar 21, 2021
5
Provided great service and follow up. Service person was courteous.
Craig Masters
Mar 19, 2021
5
The agent Zulibeth that provides me service on Wednesday March 17, 2021 from 11:30 to 3:30 was excellent, awesome and very supportive with me. The manager George who sells me my car on December 2018 is the best manager that dealer has working in this place. He is simply awesome.
Guillermo Lacomba Gerena
Mar 18, 2021
5
I've been going to Toyota since I've owned my car I've always had excellent customer service I have my customer service guy his name is Philippe the service guy that works there he's been awesome with me I had a appointment to go and they told me believe it was no longer there and they gave me a guy named Hector you need to train him again for customer service their customers do matter customers come first and always always acknowledge your customer and he did not do none of the above Hector did not do none of the above I had to go to Felipe and say please take over my case because this guy is not helping me so always go to look Felipe excellent in customer service and he will help you and he explained everything to you
Mary Delgado
Mar 17, 2021
5
just wanted to thank Felipe bibian for excellent customer service on my 2020 sienna van. Will definitely do business will him again
Reed Vyrostek
Mar 16, 2021
5
Loved the environment and service they gave me, I recommend Judith Ruiz on sales department at Autonation Toyota
Enrique Garcia
Mar 16, 2021
5
Marily was an excellent customer service representative. She was informative and provided updates so I was able to pick up my vehicle quickly after the repairs.
Craig Fowler
Mar 15, 2021
4
Great service just need to fix the car wash machine
Nicholas
Mar 14, 2021
1
The associate manager was not helpful and rude when truck was supposed to be done in thirty minutes turn into almost two hours and no work was ever done. No apology or explanation.
Sergio Luna
Mar 13, 2021
5
Their service and those that service you.
Betty Ann Crouch
Mar 10, 2021
2
The service quality has been down gradually over the past 2 years at this dealship. A group of absent minded service people first informed me that I did not show us for my schedule appointment time, then they could not locate my past record on the vehicle. I puschased the vehicle with warranty from this dealer 5 years ago and have been using their service for multiple vehicles for the past 20 years. Many good supervisors left this dealship and my last service was also a joke also (they left the old windshield under the newly installed one and I drove home with this cross on my windshield without knowing what was wrong).
Shinyee Lee
Mar 9, 2021
5
Fast , friendly , great service will be coming back if needed
Miguel Patino
Mar 9, 2021
4
wait time was too long just to get an oil change.I had an appointment .The person that I was assigned to came in late eventhough someone else helped me
Pearly Davis
Mar 8, 2021
5
Mr. David took special care of our factory recall and other needs. He even washed our Highlander and we appreciate his attention to details. Will be back!
Ricken67
Mar 7, 2021
5
The overall experience was fairly good. I would like to see the purchasing process shortened to reduce the time spent in the building.
Elmer Settles
Mar 6, 2021
1
Not friendly and not doing good job. I have extra auto care for my vehicle. But Auto Nation don?t want to take care of it. When I bought this vehicle. I have agreement to take care all my vehicle, but you not do your job
Randy Ngo
Mar 3, 2021
5
Had a great experience, as at any other dealership the finance experience is always a long process. Also, I would be nice if you offered popcorn. ?. Thank you Rachel!!
Christopher Varela
Mar 2, 2021
5
Good customer service. Very happy with the fast service
Carla Guerra
Feb 28, 2021
4
The price for the service is high. Customer service was okay. Comparatively the price is high.
Amare Yilma
Feb 11, 2021
1
Had appt, was early for appt, however took two and half hours just for oil change. I felt like I was in different world because I did not get heartily welcome. Looked like everyone was thinking business and no customer connection I went back to that place after couple years thinking service I can receive may have gotten better, however it went worst from bad. I schedule due to discount offered in e-mail they sent.... still did not see big difference in my paying for service. They added all kind of charges to bring up the total charge. Will stay away from this place....
Bharatkumar
Feb 10, 2021
1
The service was very bad. I had an appointment at 7:30 am and no one attended me 20 minutes after my arrival. my surprise that almost all staff have been replaced in the 3 months by staff who have not been well trained in customer service. I left my car at 7:50 AM and until 12:28 PM they called me that my vehicle was ready. 4 hours for tire rotation and fluid check. and if transportation is needed it is not available until 10AM.
Rudi Henriquez
Feb 10, 2021
5
Very efficient, fair experience. Salesman (J Monzon) exceptional.
Ronald Stasky
Feb 10, 2021
5
Great service and the employee was a great helper.
Maria Lopez
Feb 5, 2021
5
I rally appreciate the professional service that I received at AutoNation
Curtis Gillins
Feb 5, 2021
5
They are efficient and communicate pretty openly. We have a hybrid Lexus and I’m not sure if they are just not used to dealing with these cars or what, but we needed a new battery and they quoted us almost $500. I called a mechanic in town who specializes in foreign cars and got the new battery + labor for under $200.00.
Michelle Nasser
Feb 1, 2021
5
The sales Associate and the Loan Specialist provided outstanding service!
John Derek Moody
Feb 1, 2021
5
This dealership has been of special significance to me since I bought a Toyota Corolla 2021 model after some strenuous efforts of a Sales Associate Abdul Aziz and the dealership General Manager Child both of whom had been very co-operative and helpful. Anyone planning to purchase a new Toyota I would highly recommend this dealership because of immense inventory it carries and an impressive attitude of the sales person.
Farhatullah Sharif
Jan 30, 2021
2
Communication was poor. It took me calling multiple times and leaving messages for someone to give me information on my car. They then went to texting me. The updates were mostly when I sent a text. All in all I wouldn't recommend them. They are more interested in getting the tickets and slow about following up with the customer. It took over a month to get the repairs. I do have an older car so I understand parts may be difficult to obtain. They insisted that the vehicle was repaired. I still need to drive it more in order to see if the codes are really fixed. After I put more miles on the car I can then determine if I am satisfied with the work. I asked for an appraisal. The offer was grossly under the value of the vehicle.
Long Wait
Jan 29, 2021
3
Thought 3 1/2 hours was a bit long for an oil change with an appointment ahead of time. Would have liked the customer rep. to come out and advise me of what was going on. Did appreciate the free car wash. Did not like having the dashboard "multiple views" screens changed.
Gaylel DeBusk
Jan 29, 2021
5
Had regular maintenance and wheel alignment. In and out in less than 2 hrs. Friendly customer service.
yolycan00
Jan 27, 2021
4
Really good service. The repair took a week and the staff was very friendly.
Rut Mateo
Jan 23, 2021
2
Prior to purchasing a vehicle from AutoNation, my family purchased a vehicle from another dealership. We actually returned there several times because our experience was SO GREAT! Sadly, they didn’t have the vehicle we were looking for this time. Thus, I found one I liked at AutoNation. I first sent an email inquiry and began corresponding. Then, I decided I wanted to see the vehicle in person. The dealership itself is a very clean looking building. The people seem friendly, but not overly enthusiastic with customer service. It was a completely different atmosphere than the other dealership I mentioned. Upon seeing the vehicle, which I really liked, I asked about price negotiations. I was unaware that this place operated like a CarMax...apparently a lot of dealerships are headed in this direction. While the salesman I worked with was helpful and informative...again there wasn’t much on the customer service side of things. I ended up leaving because I’d been there so long and had some things to take care of. When I got home, I looked up vehicles online again. I found one at the other dealership so decided to stop by there the next day. They were willing to work with me on the price and I was pretty set, but it was not the vehicle I really wanted - a Toyota Tacoma. So, when I returned to AutoNation to purchase the vehicle, I was very hesitant because there were issues with finance. They ended up running my credit three times. Also, I kind of felt like I wasn’t as important as someone purchasing a new vehicle. I understand this is just my experience, but I just want to caution people before they go in there. I definitely don’t feel like I really want to return or recommend any of my friends and family to go here. Overall, they did give me a great deal on my trade and the price of the 2016 Tacoma was reasonably priced compared to other dealerships around. However, they simply lacked in customer service.
Kris Roland
Jan 18, 2021
5
Luis Trevino has Grt customer service.
Delthine Davis
Jan 17, 2021
5
Great service from Francisco & Taha! Super helpful & nice. Def would recommend to any first time buyers like myself!
Julia Noriega
Jan 15, 2021
5
The entire staff is very courteous, pleasant & efficient. I had my first car service, and it was done in a timely manner. Everyone at the Gulf Freeway location is always very helpful & nice. Special props go out to my favorite people from Auto Nation... Luis Trevino, Sales Representative & Gorge, Finance Manger. They make sure to go over the top to h we love me with anything I need. Special thanks to both of them!!
Diana Hodges McDevitt
Jan 14, 2021
5
Great service and fast! Coffee is good.
Biggy Cixi
Jan 13, 2021
5
Autonation Toyota Gulf Freeway has excellent customer service and friendly staff members! The Service Department always takes care of our needs in a timely and efficient manner.
Rosannah Robinson
Jan 12, 2021
5
Robert M. (salesman) and Ivan are the best. I got the car and payment I wanted. They explained everything and were very professional. Thank you again Auto Nation!
Tyra Walker
Jan 9, 2021
5
My service agent was the best you can ever get, updating me on the progress of the repairs every now and then and she went beyond her call of duty to help me take care of my unexpected bill. Thank you am forever grateful!!
Doricah Mapesa
Jan 8, 2021
4
Customer service rep is nice and have a good selection of vehicles.
Sharma Laronde
Jan 6, 2021
5
The purchase was done in 2014. This visit was the response to a recall to replace air bags.
Gustavo Cei
Jan 4, 2021
1
Customer service treated me bad. While I was heading to my car to grab my purse they followed me like I was going to run away without paying . I have never been so insulted in my life.
Patricia Avalos
Jan 2, 2021
1
The service department needs to not over book appointments. Every time I go for a simple oil change I spend 3 to 4 hours. My wife has a Honda and without an appointment she spends no more than an hour and a half.
Shannon Mallard
Dec 27, 2020
5
I highly recommend anyone looking to either buy or lease a Toyota to check out AutoNation Toyota Gulf Freeway. I have leased with them 5 automobiles over the years and just recently purchased a Highlander. I have been very impressed with the sales department, the service department, and also the finance department. Clarence Hill in the fleet sales department has been very helpful over the years in helping us to pick out the automobile that we needed. The service department has always been top-notch. And Geoffrey Shepherd in the finance department, was very helpful in getting the financing necessary to purchase our Highlander. If you want a Toyota, these are the folks you want to deal with.
Gene P Sims
Dec 26, 2020
5
Emergency Battery Replacement. Very accomodating and took care of my Warranty Service at the same time.
David G Flores
Dec 25, 2020
5
Real good service ,fast, professional , friendly and informative.
Mario Banda
Dec 21, 2020
5
Excellent customer service and courteous staff members. The service manager was very friendly and knowledgeable and answered all my questions in a efficient and timely matter. Would highly recommend this service department for all your needs.
Brent Robinson
Dec 21, 2020
1
I went to have my puddle light fixed because I took it there about a year ago to have a recall fixed on them. 1. They weren’t centered properly. 2. Shortly after the right puddle light fell out and I tried to put it back and a piece broke off and now it hangs out. I tried to call and ask if it would cost anything to fix it and they told me I had to come in at 7 am on my day off just for me to wait 2 hours for them to try to charge me $400 for this. And after telling them it happened after I had it serviced there they told me since it was so long ago they can’t go off of that. I’ve bought 2 cars from here and I probably will not get my next Toyota from here
Christopher Rogers
Dec 19, 2020
5
Great service. Appointment is flexible. The car is even get washed this time.
Anh Hoang Tran
Dec 18, 2020
5
Your Review:Copy Nabeel and Abid were so kind, honest and respectful. I told Nabeel exactly what I wanted and he found the exact one woth all the features I asked for. I did not even have to walk in the cold to look for it. This was the best car buying experience I have ever had. God bless you both for helping me. Please see Nabeel for your sales and Abid if you finance.
Yelmi Zcru
Dec 16, 2020
5
I got the car i was lookin for...
Richard Cortez
Dec 15, 2020
1
Went in to get my vehicle serviced at Autonation Toyota Gulf Freeway on 12/14/2020 at 2:30pm. My car was ready at around 4:30 and I had to wait an additional 45 min to 1 hour since the Service Manager Craig F. decided to hold a meeting with all his service advisors. Which to me should have waiting until closer to the end of the day. There were like 6 customers waiting on their cars while this meeting was going on and the only reason the meeting ended was because a customer asked a worker to get his service rep. because he couldnt wait any longer. This is the second time I have had problems at this dealerships service department but I decided to give them a second chance and its more convenient for me. In the future I will drive to another dealership where I have experienced great customer service and vehicle serviced within a timely manner. Just want to make clear that this was no fault of my service advisor but of actual service manager.
Timothy M
Dec 15, 2020
1
compré una Highlander 2012 hace 3 meses la llevo al primer servicio y me dicen que tengo que pagar el drain pain oil ... cuando asi salio de ahí con el tapón lleno de silicón ... se supone que revisan los vehículos a detalle alguien está haciendo mal el trabajo ahí..
Jose Kastro
Dec 14, 2020
5
The friendly and courteous service tech advisor Jose Campozano makes my visit joy full Thank you!!
Rose Guevara
Dec 11, 2020
1
I received one of the worst customer service experience ever with Auto Nation Toyota Gulf freeway. I have been a regular customer at this location for the past 5 years since owning my Toyota, and my last service appointment on 12/10/20 was unacceptable. First, my service Advisor Jose C. had an attitude and didn?t seem interested in taking care of my vehicle let alone want my business at all. Even after setting an appointment I was given a 1 hour and 45 minute wait...after waiting for 2 hours I received no updates on my car. I had to give my advisor a call, which he then told me that it would take another hour for a simple oil change. In total, my wait was 3 hours and this didn?t even include a multi- point inspection because the service advisor didn?t seem to care to have one done. When I picked up my vehicle, Jose C seemed uninterested and just wanted me out the door. After this bad experience, I will not be returning OR recommending any of my friends/family member to this dealership. I am now looking for a new location to have my services done. I would advise Jose C to have a better attitude/tone if you want to provide quality customer service.
Andrew Lieu
Dec 11, 2020
1
I got my truck serviced and all the indicators still show that my vehicle hasn’t been serviced. I want to take it tomorrow, but I don’t have a full day to f*ck off.
Bernard Brady
Dec 7, 2020
5
Easy to get an appointment. Friendly Service Advisor. Clean waiting area with TV and coffee, making waiting more enjoyable. No long waits.
Rene Rodriguez
Dec 6, 2020
5
I bought my car there few years back & I go there for a regular maintenance. Decent service, decent place.
Aron Haile
Dec 5, 2020
4
I dropped off my RAV4 at dealership because the engine light came on.The dealership diagnosed the problem, and had to ordered parts. There was a delay on the parts delivery, but the dealer installed the parts the same day they received them, as this was what was reported to me days later. Days later, the engine light has not come back on. The dealership's repair shop apparently correctly diagnosed the problem. I Would recommend this repair shop, as the diagnostics were correct, along with the repairs.
Rodolfo Lozano
Dec 5, 2020
2
I dropped my car off at noon and didn't hear back from anyone until almost 6:00 pm. I called 2-3 times every hour from 3:00 to 6:00pm. I left messages and still no one called me back. I finally got ahold of someone only to be told that the tech was gone and my car should be finished that day. I still didn't hear what was wrong with the vehicle. It wasn't until I called the next morning and received a call Saturday at 8:00am, I had to call repeatedly again on Saturday to find out about the status of my car and didn't get word back until almost 3:00pm. You have to do a better job of keeping the customer informed. If your service managers are so overwhelmed, hire more. As a customer, I don't want to be left in the dark about my vehicle repairs needed, the cost, or the time it will take to repair. It was nice that I could get a courtesy ride home and for the courtesy van to pick me up, but I almost missed that due to the driver is off work at 3:00pm, As I said before, You have to do a better job of keeping the customer informed. I'm not sure if I want to trust my vehicle to people that don't value the customer.
Laura Burke
Nov 30, 2020
5
Thank you Zillie was very helpful This place is very close and convenient to me.
Margrett Moussa
Nov 25, 2020
2
I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.
Regina Masters
Nov 23, 2020
5
Was very happy customer. Service was great and fast!
Monica Tucker
Nov 22, 2020
1
I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended. Another bad experience on September 2022. I have to go t9 this dealer because my oil change can only be done on this location. Darlene, my service advisor was awesome, she really tried her best to satisfy me as a customer,. It is not her fault what happened but I have to tell my experience. First of all, as soon as you enter you have the machine that scans your car, and they told my that the alignment was bad on the back, I said that was strange since I did an alignment with them 6 weeks ago. After checking the date , they will going to check and that will add an hour to my oil change appointment. I said ok. After an hour and a half , I check the status of the car and they told that it will take longer because they have like 20 cars ahead of me.but she was going to check for me After 2 hours and some, she told me that the machine read wrong about the alignment , that everything was fine and just wait for the key. After waiting for another 20 minutes, nothing. She had to go on the back and they didn’t know where my car was. Darlene, poor thing, had to go in person and hunt for my car. She found it in the back because the technician didn’t do the job correctly and left the car and key not in the correct place. After getting inside my car, 3 hours later, the sticker for the oil change was not replaced and the car keeps on sayings maintenance required. Like I said, the technician was not doing their job, or being pressured to finish jobs faster. There were a lot of cars being serviced that day. They shouldn’t accept appointments if they can’t keep up with the service. Also, they need to be careful with that scan machine that is saying that need alignment when not, spending $129 for nothing. Not recommended.
Carmen Arletty Saenz
Nov 21, 2020
5
Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.
R. Christopher
Nov 20, 2020
5
Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.
Richard Carlson
Nov 17, 2020
5
We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.
Hoanvu Lephuoc
Nov 9, 2020
5
I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.
Ana Bradford
Nov 9, 2020
1
Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.
Sandra DeHoyas
Nov 6, 2020
5
I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!
Ana reyes
Nov 6, 2020
5
I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.
Gilbert Alvarez
Nov 3, 2020
5
Good customers service!!!
Thien Ngan
Oct 31, 2020
5
Great service at sales and the service department
JD Hamilton
Oct 26, 2020
2
Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.
LuvMyCar
Oct 26, 2020
5
Good service and I am completely satisfied with the service
Lorenzo Lozano Obando
Oct 26, 2020
5
Excellent Service Advisor kept me up on my Vehicle.
Michael A Flores
Oct 25, 2020
1
please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.
Xander Mcclane
Oct 24, 2020
2
3 hours for oil change not acceptable even with appoitment
Francisco Gonzalez
Oct 23, 2020
1
I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.
looking for tundra
Oct 18, 2020
1
Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.
L. Fisher
Oct 16, 2020
5
Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.
Jose Lozano
Oct 16, 2020
5
Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!
Amy Leigh
Oct 14, 2020
1
2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.
Lost customer
Oct 14, 2020
1
I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.
Robram1
Oct 13, 2020
5
I love this dealership! Very friendly and they listen to your needs.
Amanda Khan
Oct 13, 2020
5
Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .
Taneja Rakesh
Oct 12, 2020
5
Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!
Josue Israel Sac Barreno
Oct 12, 2020
1
The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.
Tonya Ware
Oct 12, 2020
5
I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.
Quang Lai
Oct 12, 2020
1
1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡
Lavonne Ramirez
Sep 30, 2020
5
Omar he always help me, great service, I love it...
Loyda Valenzuela
Sep 21, 2020
5
I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.
Nichole Auletta-dellucky
Sep 21, 2020
5
Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!
Adria Russell Palacio
Sep 20, 2020
1
I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck
Mike Patteson
Sep 17, 2020
1
3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway
Eder Fajardo
Sep 13, 2020
1
Service department no longer has/keeps knowledgeable advisors. Such a disappointment
Maryann McGregor
Sep 9, 2020
3
Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.
Adrian Vargas
Sep 8, 2020
5
Shakel sold me a great used car!
Jean Ivey
Sep 7, 2020
5
Wonderful, courteous, professional and outstanding.!
Gerald Mitchell TACQUARD
Sep 4, 2020
3
Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.
Sharon Alexander
Sep 3, 2020
1
Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?
Tim
Aug 31, 2020
5
courteous and professional folks. answered my questions and knew I was leaving my car in good hands,
Betty A Tauzier
Aug 25, 2020
1
It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership
Manish Patel
Aug 24, 2020
1
Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.
Griselda Campos
Aug 19, 2020
5
Auto Nation makes the buying experience simple. Go today, drive today.
Diane Eastridge Taylor
Aug 19, 2020
5
Great team combo supportive and knowledgeable
AJGOTAGRTCAR
Aug 18, 2020
2
I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.
Mary Revia
Aug 17, 2020
5
Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.
Don Green
Aug 4, 2020
5
Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.
Mario Banda
Aug 2, 2020
1
Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.
Mike
Jul 29, 2020
3
It took close to 3 hours to have the passenger's air bag replaced
Fernando Lopez
Jul 29, 2020
5
Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual
Toni Bowman
Jul 27, 2020
5
My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.
Elizabeth Durapau
Jul 27, 2020
5
I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.
texas952
Jul 21, 2020
3
I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.
elena olivier
Jul 17, 2020
5
It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.
Ray
Jul 15, 2020
5
Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner
Marina Grau
Jul 13, 2020
2
I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.
E.
Jul 7, 2020
5
Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.
Elda Simpson
Jul 2, 2020
1
DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 yea