This time very bad service and after service delivery is not good

I don't know what has happened to this place. I brought my car in for service, okay I didn't have an appointment, but then watched as the greeter asked person after person to help me. I asked to speak to a manager and was told that there was none there at the time. I just left. This is the worst customer service that I have ever experienced, and I have been here before. But this will be the last time. I'll go to Community even if it is a little further away.

AutoNation Toyota was great! Julian Almanza made the experience quick and I did not have to wait long till I got my Corolla and was out the door with my new car. I would come back definitely for another car. Good reasonable price.! Friendly staff as well, even the finance guy was nice.

I had an appointment for an oil change. I asked when it was taken back, how long was it taking? I was told about 1 1/2 hours. So, I was expecting the wait. After the time passed. I was told it was almost ready. It was still another hour. It should never take 2 1/2 hours for an oil change especially with an appointment. I'm was very frustrated that it took that long.

I am disappointed that Russ Kloskin is no longer in the service department. He was one person I could depend on to get the job done correctly the first time. Russ also demonstrated integrity, honesty, cheerfulness and dedication to old fashion customer service. He will be sorely missed. Any future employer will be fortunate to have him on their team.

I got a brand new Camry here and I love it! Besides the fact that I purchased my new vehicle here, let me tell you the customer service was AMAZING. My sales person was Rachel, and she is great! I highly recommend her, everything went so smooth, also I was not there for a long period of time like other dealerships. LOVE LOVE LOVE AutoNation Toyota

Was very happy customer. Service was great and fast!

So glad I chose Auto Nation Toyota. Abdul Aziz was very informative and walked me through the process of finding my car. When it was time to test drive, he walked us around the entire vehicle, outlining all the features. I highly recommend seeing Aziz at the Auto Nation. :)

I have tire and wheel protection, which I was hesitant to buy because they always find an excuse. But in this case the advisor Luis, took upon himself to tell them that it was not covered and he could not understand how the tire sensor was broken . When I called the insurance company about the sensor, they did not know about the broken sensor and the the body shop needed to call them directly. Well, since I was on the phone , I passed the phone to the advisor and he then took upon himself to tell them that it was not going to be covered, and that the sensor was not in the part of the damage and well they took his word because he is the “ expert “. I asked to speak with the manager, well the assistant manager comes Jose and I explained myself, he told me that he was going to take pictures and called the insurance and talk with them. When I called back, to my surprised, he told the same advisor to take care of it. Hello, he already knew if was not going to be covered , especially if he messed everything up. He should have submitted everything up, the first time and let the insurance make the decision. He is saying that he sent the pictures again, I called the insurance and they told me that the pictures were submitted at 1:27 ET pm. Proving that he did not send the pictures to begin with, and that he was not taking my case seriously. Jose even told me he was going to talk with the manager. When I talked with the manager, he did not know anything about it. They want me to change me $399 . They lost my business and will take my car somewhere else. Retrain your advisors, when I called to check if the tires were there, he said no, not even checking for sure. He calls 15 minutes later, oh surprise, they are here. Bad experience!!! Not recommended.

Due to certain circumstances I needed to acquire a vehicle quickly, and could not visit the dealer location. I found an add on their website for a 2018 Rav4 LE that I wanted to purchase and have it delivered to my home. I called the dealership as soon as it opened and spoke with Julian Almanza. He was very helpful in researching and explaining my options to me and working to get approval for same day delivery. 5:15 PM finance manager Ivan Verde arrived with vehicle and we finalized the deal. I have been a customer of the AutoNation Toyota now at 12111 Gulf Freeway for the last 30 years. This is my 4th vehicle from them. Top notch service all round! I highly recommend them.

They are awesome! They got me the best deal! Highly recommended 👌

Johanna Becerra was very helpful and made our car buying experience. This is our 3rd vehicle we purchased at Toyota and she is very helpful !! We enjoy our visit with her every time !

Good Service

I purchased a 2019 Toyota Corolla SE had a great experience. I had several cars that I was interested in and MJ took the time to get the vehicles that were in stock for me to look at and test drive and explained the features of all of them. They finance team worked with me to make sure that I was in the right car at the right price and payments. I've been purchasing and having my cars serviced from them since 2006 and have always had a great experience.

I went to get my car serviced and notice too many problems with it because it was getting old.Their sevice advisor, Crystal, i think, i dont remember exactly her name, but she was so nice and friendly. Adul Aziz saw my frustration and asked if i want him to help me see if maybe i can get a new car. He was so helpful and patient. he spent all day with me to help me find and test drive multiple cars. I explained to them my budget. After which Their General Manager(Mike Child) even himself came to help work with me; he was so patient and really did everything he could to help me get the car i needed. They were very customer oriented and proactive. Really appreciate their help in getting my car, otherwise i would have to spend so much on fixing my old car.

Service on my Corolla was done very quickly.

Servicial la muchaha que me atendió.

We bought toyota highlander xse 2021 from Mohammed Aziz and he did a great job. Not only was a good saleperson but he was honest and trued to work with us as much as he could. Highly recommend them !

Amazing I love it..

They say if you don't have anything nice to say then don't say anything at all.

I took my car in for a recall. Jose C. the service advisor was very attentive to what needed to be done. I was impressed with his customer service, I asked for an alignment. The wait was less than 35 minutes & I was on my way. I will be bringing my car back for further services.

Brought vehicle in with one blown tire and another damaged by a bad pot hole. Ended up replacing the two tires under warranty and purchasing 2 new tires so I now have 4 new tires. Allyce, the service advisor, did an excellent job advising me of options.

I never write reviews but I definitely recommend this dealership, Jhoanna Becerra is the most professional, honest and caring sales person I ever did business with. That is what makes buying a car a good experience, excellent and professional service. In addition to having an honest and understanding Financial management like Taha they make a great professional team. I will definitely buy another car from them. Thank you!!

Shak was awesome!

I went to have my bad battery replaced and get warranty work. The lady who helped me was rude after I did not get the additional maintenance she wanted me to get. She stayed mad for the rest of the transaction. I had a phone call which was a family emergency and asked her to cancel the warranty work for now. She said the battery was installed and she would take care of me after she did other peoples paperwork. After 25 minutes, I used my spare key to go get my car in the back lot. I asked a Manager to assist me getting my paperwork done so I could attend to my family emergency. He got her to help me. I paid with a credit card and she had me sign the receipt, which was not even mine. I did not get a receipt and I left. I waited to make sure I was charged correctly on my credit card before I did this review. This review should be a 3 STAR and not a 5 STAR review. Please correct this.. Michael Williamson

This was my first experience purchasing a vehicle and I was a little apprehensive going into the dealership. I wasn't sure what to expect, but left pleasantly surprised. Nabeel helped me throughout the process, and explained the exceptional features of the car, giving me a no fuss and very thorough explanation of the vehicle's features in a digestable way. My test run as a result was very pleasant, and even though he had another customer that called him during our test run, he was very respectful of my time. I liked the fact that he also owned a model of my vehicle and could speak to its capabilities. My family also came to help me with purchasing the vehicle and Nabeel and the staff were so polite and respectful towards her. Taha, the associate who managed the documents and purchase of the vehicle was also very accomodating and professional throughout our interaction. My whole experience was for the most part positive. There were times where I was just sitting in a chair waiting for other associates. After the test run, I sat with Nabeel for quite some time while we waited for vehicle appraisal and someone from finance to help us out. In total I was at the dealership for ~4-5 hrs. However this does not bother me that much, as Saturday is a pretty busy day for them and being accurate and taking one's time are important when making such large purchases. Overall I would like to commend Nabeel and the team for not making me feel pressured during the experience. Even when it came down to negotiating the price of the vehicle and the trade-in, I did not feel like I was tricked, coerced or blind sided by the price and felt like the final offer was a reasonable one. Thank you Nabeel and team for making it a great experience, if I ever need to I will come back here again.

I did not like seeing employees not wearing masks/ not wearing them properly inside in the middle of the COVID pandemic. They we're also not enforcing mask wearing from the customers. Speed of service was okay.

Good work and I love Thomas~

As a first-time car buyer, the process can be very daunting. Upon initial arrival at this dealership I was greeted by a Mr. Babar, who was VERY abrasive and disrespectful. I very nearly walked off the lot, but they sent out Mr. Robert Mahaney, who was very well-mannered and accommodating to all my questions and concerns pertaining to the vehicles I was interested in. He made the process seamless and painless, was very transparent about the car's history, and gave his honest opinion on the vehicles as a whole and how it stacked up against the other car I was looking at. The end result was the purchase of my first vehicle, which I am very pleased with, as well as the knowledge that not ALL car sales associates are shady, selfish lizard-people.

I bought their Toyota Extra Care Platinum . I sold my car and I've been trying to contact the Finance department to get information on how to request a refund for the unused time. Since October 22, I've been calling directly to them and I get transferred to Finance but no one answer, so I leave voice messages. I've contacted customer service several times through text messages, and all of them say it will be escalated. Well, Nov 9 I tried again and received the same response from customer service. I decided to call again directly to the dealership and my call was transferred to the Finance Director, no answer, so I left a voice message. Today is Nov 11. I called again and left a voice message to the director. No one calls me back neither answer the phone in Finance. I am active duty military stationed in NC. For that reason I have not been able to stop by in person. I just need my refund but right now no one seems to care. I called GS Administrators, Inc. who manages the claims and they stated indicated that the dealership should take care of my refund.

This rating should honestly be a 1 star and thats truly my intention. I went in with a pre approval from my bank, knowing what my budget was and what I could afford. I had every intention to purchase that day. From the beginning, Alex my salesman did not take me seriously. He hesitated to help me and offer his assistance. It wasn't until my sister showed up to help me with my car buying experience. She asked him all the right questions that I didnt know. We asked him for a buyers order so I could show it to my bank and he denied. Knowing he couldn't deny me that information I asked again but more assertive. He brought his manager, Samuel over and he agreed to give it to us and apologized on Alex behalf for not giving it to us the first time. Once we got it, we stepped out and talked about the car. While Alex was speaking to his manager we decided to leave and try a different dealership since this one already had too many red flags. We went to Toyota Classic in Galveston. We found the kindest most understanding salesman. We purchased same day, and did everything within 4 hrs. I'm glad I listened to all my red flags with the first dealership as I got a newer car, with a smaller price tag, and it was toyota CPO. The next day, Alex texted me asking if he could help sith anything. I told him no thank you, because I had purchased already. He texted me, telling me I waisted him time and he thanked me for that. I wasn't surprised at the lack of professionalism after what I went through. So im not telling you not to go to this dealership, but I am telling you if you get Alex to help you. To make sure he has had better training from his peers and supervisors otherwise, there's plenty other dealership for you to choose from. Everyone deserves a smooth, easy, and fun car buying experience. He's the type of stories you hear about the horrible car buying experience you see in commercials. I've attached a screenshot of his text to me only because some people probably won't believe it, but this is true. An honest review.

Jose was a great help. He understood my timeframe knowing I had to be at work . He was very knowledgeable and explain to me in detail the work that was being done. Thank you Autonation Toyota Gulf freeway.

I brought my car in because it is still under warranty and my rear drivers side seatbelt alarm keeps going off randomly when I am driving. This location refused to properly troubleshoot and fix my car. I am frustrated that they wasted my time and recommend you go elsewhere for better service.

Overall experience was great, the representative was great, she really helped a lot.

My salesman Aziz was amazing at AutoNation Toyota, he worked for me and took care of me and got corolla 2020 and the whole team did great. They will have my business from here on out . Truly made things happen and didn’t have to spend two whole days trying to get a ride. If you want the best then go here for your next purchase, you won’t be let down

Not happy with the service, please check your car before you left their service department .

Honest about the work that needs to be done.

The sales people were very friendly, helpful and patience. The loan officer tried to cheat me out of the warranty by trying to get me to sign that the car didn’t have any warranty. This car is still under warranty. I had to convince him that the car is certified vehicle with 7 year or 100, 000 miles. He also tried to reduce the miles to 70,000 miles instead of 100,000 for certified vehicles. Each time he had to go back to the computer to look up the information. Honestly, I didn’t trust him after that. It also took him almost two days to send the purchase order to my bank and that’s with several phone calls to remind him to do so. He was not friendly from the beginning to the end. He needs to be well informed and need training on customer service. This vehicle is RAV4 limited edition. I’m happy with it except the condensation on back lights that has not dried up since I picked up the car 5 days ago. I have contacted them and they promised to take care of it. I hope they do. I will likely use them again and recommend them to my friends with the exception of that loan officer.

We bought a Toyota Tacoma 2019 at this dealer last month. My wife and I had a pleasant experience with the agent Abdul Aziz. I found the truck on Cargurus.com. On the weekend we got to the dealer late in the evening around 7pm, but Aziz was helpful and polite in helping us. The dealer was efficient; we got all the paperwork done in a couple of hours. We picked the truck up on Monday. I would recommend Aziz and AutoNation Toyota to my family and friends.

I had taken my 2020 toyota highlander to a different toyota dealership and after four hours they called me to let me know it was fixed, upon arrival I noticed it was giving me the same error message even before leaving their lot. I asked them why I had been told it was ready and they said they would need another day to do more digging into what was wrong. Instead I brought it to Autonation and they had the download error message repaired and out the door in less than 30 minutes. I will never go back to the totyota on 610 because Autonation has gained a new customer.

Rip off, and took 4.5 hours to get my vehicle back while waiting. They will find every possible way to make money out of you. Zero integrity and zero service. Before showing up make sure to check Toyota recommended service and compare to what they are recommending. 80% B.S.

I purchased a Rav4 this past Monday here at Autonation Toyota. Typically I despise dealing with sales people, what upsets me the most is being bs'ed too. I reached out online to a specific Rav4 I was interested in and got a response from Cinthya Silva Mendoza.We emailed back and forth and her demeanor made me feel at ease so I decided to head down and look at the vehicle in person. The price was right, the vehicle was what I was looking for, so I decided to purchase it. Cinthya was very polite, calm, fair and again, made me feel very comfortable unlike other pushy salesman I have dealt with in the past. I honestly recommend personally asking for her, if you are interested in a Toyota.

Service writers need to take more pride in their work and inform the customer along as things are happening on the vehicle don’t leave them sitting there for nine hours with only two times talking to them and the customer having to get up and check and see how the car is doing and then still not getting the work done! I have been one of your customers for years and have had seven Toyotas but I will not use your dealership anymore.

I bought my car six years ago and I’ve been coming to this dealership ever since. customer service is the best, i have never had any bad experience. Throughout the years I’ve been helped by many different service advisors and they all have been phenomenal!! Big thanks to Jose campuzano for helping me on this recent visit , great service as always!!

Excellent and professional customer service provided by Miss Joanna Becerra. I paid the right price for my husband's vehicle. I am so satisfied as a customer and will buy, in the future, another car in this dealer!!! Thank you, Joanna!!!

I can't be the only one who dreads the car buying process, but from the minute we walked in, Abdul Aziz was amazing. He was very patient and knowledgeable. When it was time to test drive the SUV, he walked us around the entire vehicle outlining all the features (none of the other dealerships I went to had done that). The beauty about Auto Nation has locations across the US, so they can offer a larger inventory than most others. The 4Runner I wanted was in a different city and he handled the transfer swiftly. There were a few tiny things I mentioned I wanted the vehicle to come with and he not only remember, but delivered above and beyond. He made the car buying process enjoyable. After being bombarded and strung along by other dealerships, he was a welcomed surprise. Ask for him for your next Toyota and you won't regret it!

So glad I chose AutoNation Toyota Gulf Freeway to order my 2021 Toyota Tacoma TRD Pro. I’ve never ordered a vehicle from the factory and had many questions about the process. The salesman Mike Smith made the whole experience smooth and easy to understand. He explained the ins and outs of the ordering process along with presenting me various ad-ons without forcing me to come to a conclusion. Mike kept me well updated while my truck was going through the loop, from the moment the order was accepted to the moment it arrived on the show room floor. I appreciate Mikes no BS approach to selling. Give me him a call if you plan on ordering any Toyota vehicle, you won’t regret it!

Nice people everybody helps

I recommend David, my service advisor - he was very responsive and had my car serviced in less than an hour.

Without a doubt the worst experience we've ever had. My wife went on line and made an appointment with our regular advisor. We arrived 15 minutes early and was told that our appointment was with a different advisor. Waited 20 minutes before "Nick" came out. He told us that we needed an alingment, which we had just done last visit, and became rude towards us after pointing that out. Two and a half hours later, still waiting for the oil change to be done, we went to Nick's office for an update. Couldn't find him. Asked the young lady sitting at the other desk, playing on her phone, where he was. She says Probably in back and turns her attention right back to her phone. Finally a cashier located Nick, my car was already complete, and ended this nightmare for us. We bought our car here, have serviced it here, but will never return simply too many other options to deal with this type of service. They don't care about thier customers.

I had a great experience at AutoNation, Aziz was very informative and walked us through the process of finding my dream car. I highly recommend AutoNation Toyota .

the service and everyone there were really nice

Good customers service!!!

Alisse said the service would be 1 hour and it took 55 minutes! Great work!

Thank you for all the great Service over the past years. Heather Allyce Bass, thank you for treating me like I was your only customer. I Appreciate your Service

Went in for scheduled maintenance. Service tech was friendly and had me in and out in less than an hour!

Found a nice 2013 Tacoma on AutoTrader at AutoNation Toyota. I sent in a web request and was promptly emailed and called when they opened on Monday by Rachel De Leon. She did a great job sending me photos, answering questions and resolving concerns we had on the truck. She worked hard to help us make sure it was the right truck. Long story short we drove over the next evening from Austin (3 hours) to see the truck with my Son. It was as described and we had no surprises. I even asked her to make sure the tires were properly inflated as a cold front just blew in. Tank was full and the test drive was good. We went thru Finance with Abid Bhati who was very professional. Explained everything and when we turned down certain extras he was fine. We got the paperwork completed and had a late drive back to Austin but it was worth it. As for me, I have bought over 100 cars for family and friends so I know good and bad experiences...this one was a good one. I recommend Rachel and Abid if you are in the market.

Brought my car in for a inspection since my cars suspension felt irregular , they had me there from 8 am to 12noon , they claim they did a thorough inspection of my car , but couldn’t find anything wrong with the car. After performing an alignment for $150 my car still was driving funny. They did my oil change and charged me surcharge fee of $25 , the girl at the check out told me it was for the rags the mechanics had used during my car maintenance ??? It was Miscellaneous charge!! I honestly feel cheated for paying over $200 dollars and still you could not give me resolution . I brought my car to you because i thought you were the experts. a week later I come to find it out I had 2 uneven tires and needed new front struts and coils in addition the control arm and the ball joint needed replacement, got the the assembly did it myself . Y’all are a whole joke ! !! I should call my bank and hit y’all with a charge back !!

went for the full engine diagnostic and David said that it would cost $229 and it would go to service if I do anything, and he came up with various problems along with the major(according to them) one i.e., axle. And when I asked for other service, he said they would not cover it except for the axle which one is $2,200. Can you believe it their OEM axle cost $2,200 along with labor fees? When I googled it we can find axle for $70-$130 in autozone. When I told him, he said it is after market and they would not do the after market. The other guy then discussed and threatened to keep my car if I don’t pay $229, which I agreed to pay for other services, they were denying. After I requested to contact manager or headquarter, he finally agreed to do other services and I ended up paying $229 and other hidden fees, $251 total for the part replacement of $30... Ridiculous service... they should be ashamed of looting their hard working customers. Never going back there and never buying another Toyota... Shame on you, Autonation and its frauds...

I went In for a routine oil change on October 26, 2020, and had made an appointment but when I arrived, I had to wait an extra twenty minutes just to drop off my vehicle. Once Crystal took me in, she told me it will be a 2-3 hr estimated service and she would call or text me once the vehicle was done with however I never got a call or text. After 4 hours, I had called the service and dealership's phones but never once got an answer. I ended up driving out there to find out that the vehicle was done already and when I got into my vehicle at 7P.M., it reaked of gasoline. I tried to go back inside to complain but the doors were closed. I have never been treated this way before at other toyota dealerships. This was the worst experience ever. I even tried to call again but still no answer.

They were all friendly but they charged me their usual fee of 265 USD even if I was still under warranty and all that happened was that the freon had been added too much from Autonation in Austin where I had bought the truck 2 1/2 months ago. The truck stopped cooling abruptly after a month or so because of this. It is a simple check and I did my part in coming in before warranty. I would have gladly paid for the freon instead of the whole price as a compromise. Autonation in Austin was another aspect of why I did not add much to my conversation with Autonation Toyota Gulf Freeway because they also input my loan incorrectly and added an additional 300 USD to my loan and I only found out about it when I went to pay my first monthly bill. Do not go to either of these places.

Allyce in the Service Center was AWESOME!!! She was extremely helpful, friendly, professional, knowledgeable about the repairs needed on my 2014 Highlander, and she even stayed late so that I could pick my car up the day that it was ready. I bought my Highlander from AutoNation and have always had superb customer service!!

With the experience we had with the sales rep Alex we wasn't sure we would return to Toyota Auto Nation, he was too pushing and lack customer service. Any who, we decided to return and ask for a manager see if he would want our business. We had the unforunate experience with the sales Manager Clarence who jumped right into a whole lot of hot-air and kept with what he couldn't do, even when we told him we are versed in auto sales and did our research. To make a long story short we asked him to match a 28,000 quote on a 2021 Toyota Rav4 with a MSRP of 29,000 we got from Keating Toyota, and asked about the 1,250 dollars Toyota rebate he claim is over. his words was, you can go to another dealer but I can promise you won't get a deal for 28, 000 out the door. Well I can call him a liar we just settled for 27,000 out the door at Fred Haas for a 2021 Rav4 XLE, and we haven't even got to finance where we have 3,500 down payment. And about to fiance a 2nd car, I was already approved for a 20,000 through Capital One. Moral of this story is that Dealers don't always win.

Excellent attention and customer service, I recommend buying your car here.

always helpful and looking for the best service at all times, although would be nice to give you a carwash or clean up after a service done for the vehicle

Great service at sales and the service department

Overall, the service experience was mediocre. I was in need of a loaner to have the recall and oil change completed and was given a rough time. Was told the car would be cleaned before picking up and it wasn’t done. The service advisers inexperienced and not customer friendly. Wanted to speak to a manager and was on hold for 30 mins and never got to speak to him.

Good service and I am completely satisfied with the service

Overall a great experience. Normally I despise having to go to any dealer just because of the hassles of cheesy sales stuff and deceptive pricing practices. MJ worked with me over email and phone to get me the RAV4 I wanted - and he worked hard to get it. They were also straight-forward with pricing and didn't try to price gouge or offer too little on my trade-in. Overall a great experience - and I don't say that often. MJ was great to work with and I overall recommend AutoNation Toyota @ Gulf Freeway. Hoping for an equally good experience when I take it in to get it serviced.

Excellent Service Advisor kept me up on my Vehicle.

This is the second time in 9 years that I have had a problem with service. The first time they added a service I didn't ask for and charged me for it. I didn't catch it until after I paid for it . They gave me a free oil change instead of refund. This time they charged me for tire rotation and they didn't rotate my tires. The reason I know is because I had just had new tires put on front of car a couple days before I had car serviced. The new tires were still on the front when I went to get in my car. Same thing no refund they gave me a free oil change. I was there about 3 hours and they had a person to wipe tables and station down after people left tables but no one wiped tables or chairs after use. Not good with covid .

My wife wanted a new 2020 Toyota Camry for her Birthday, and I took her to Auto Nation on Gulf Freeway, meet the salesman Yanier, and he was amazing, I had my wife to test drive the car, she fell in love with the car. We went inside to talk numbers and WOW to my surprise everything went so well, the experience of purchasing a car from Auto Nation on the Gulf Freeway is an wonderful experience, we were there only two hours and then team was absolutely amazing. I actually have to give 10 Stars here: 5 Stars 🌟🌟🌟🌟🌟 for my salesman, Yanier Jimenez Olano. 👍 5 Stars 🌟🌟🌟🌟🌟 for my Signing Manager, Jorge Longoria. 👍 These two men you want to see. Thank you guys, my wife is ENJOYING her new car ❤️

please if you know cristiane chenicharo tell her please pay the services she asking in cozumel, make appointment for a tour we prepare everything and then she refuse to pay and go away. that is the kind of person who work to you.

How we wish we would have read the reviews before picking this place for the diagnostic service of our car. Our insurance agent reported how hard it was to communicate with Luis Guzman that they gave up in fixing/ getting the car back . We are trying to get the car back ourselves. We have been trying to reach by phone, left multiple messages, with no return to our calls. We physically presented there yesterday to try to get our car back no oneelse can help, Luis is not available, he will be there from 7am to 5pm. But we work during these time. He doesn't answer or return our call so what do we do?? Keep on waiting. That is horrible customer service for sure.

3 hours for oil change not acceptable even with appoitment

En mi opinión me a ido muy mal con este concesionario desde que compre mi tacoma 2019 nueva se escucha un ruido en la parte trasera en el diferencial nunca me an resuelto el problema. a pasado por varios mecánicos de hay y nada al último dijeron lo mas fácil ese ruido es normal en las camionetas la verdad no lo recomiendo

Took my truck for it's 20000 mile schedule maintenance and a recall on the fuel line. When I got my vehicle back they stripped out one of my lug nuts. Later that day I went to fill my gas tank and gas began spilling under the truck between the cab and bed. The strong smell gas lingered in the cab. Returned my vehicle black to the dealership. Later they called to say they lost my key and wanted me to bring my spare. What a mess. The service advisor's supervisor was no where to be found... This dealership has really gone down hill...!!!!!

Mr. Nabeel Jaghar of toyota was very accommodating and patience to us . He answer all our question and even go beyond the miles . He sent my car to our place and follow up with me if I got question about the car i buy. Kudos to you Mr Nabeel..keep it up.

We recently took ownership of our new TRD Pro Tacoma and couldn't be more thrilled. Mike Smith was patient and informative all the way through the process. If you need a truck, Mike's your man! Abid in financing was very helpful in securing a great rate, getting through the paperwork and making sense of all the options. Everything was laid out to where we could easily make the proper decision for our truck and without any pressure. Great job y'all! I will be back.

No games, Mario and Ivan were both big helps both during and after the buying/trade in process.

My sister Shaila took me at auto nation last week, and we've met the professional sales associate Mr. Vincent Phu Nguyen there. Vincent ordered the Rav 4 2021 Dark grey for my sister then the next day my sister took her son Sazin to Vincent and he got the Hyundai Santa Fe pre owned car. And right after my nephew I showed up myself to Vincent & he worked very professionally and got me a Rav 4 silver 2021. This is the Vincent's success story at auto nation! Hopefully this Toyota auto nation will continue serve the people the way we've been treated & served then I assure that I would bring our rest of the siblings, family and friends to give them business in the near future for sure! I truly appreciate Mr. Vincent for your service.

Ridiculously long waiting every time just for even a minor oil change. Not just once every single time. Just to be honest they don’t give damn about improving.

I found a truck on cars.com from Autonation Toyota Gulf Freeway in Houston TX I was interested in so I contacted dealership via cars.com. I went to the dealer website at about 8:00am (10/16/20). I used the dealer website to make a “reservation”, I was contacted by the dealer salesperson about 9am and I offered to make a deposit to hold the vehicle while I arranged for an independent inspection which was then scheduled for 2:30pm that same day. Dealership pulled out the vehicle in preparation for the inspection. Then at about 12:00p I was called by the salesperson and told the vehicle sold! I said, but I was willing to make a deposit, what about my reservation? Salesperson said that "sorry, priority is given to buyers that come in to dealership". So what's the point of the website “reservation”?! Poor customer service. Don’t waste your time making a reservation on the website. Not recommend.

Poor customer service. Came in for 1-1.5 hr oil change and ended up staying there for 3 hours. No follow up or explanation - had to track people down to find my car and then they tried to over charge me.

I absolutely loved this Auto Nation!! Cynthia helped me with my purchase, she informed me well thru the whole process, very friendly staff

Good service! They accept walk ins but its going to be a long wait. SO I suggest to book an appointment a few days before.

Excellent customer service, especially the service manager.

Poor customer service. Purposely overcharged. Waited 3 hours for an oil change . I won't be going back.

Great service ! Contact me about seatbelt recall. Made it easy to make appointment. Had me out in a hour like I was told.

Everything seemed to be going okay, my service guy David was excellent. But whenever they brought my car around I noticed they had completely destroyed my license plate + bracket. Turns out they ran my car through a car wash WITHOUT my authorization. I NEVER EVER take my car through drive-thru car washes for this exact reason, I typically hand wash it on my own time. I really wish they would of asked me if I wanted a car wash or not. Now my license plate + bracket is destroyed, and it looks like the license plate itself caused a few scratches on my car while in the process of being broken. I quickly pointed out the problem to my service adviser, and they just offered to reimburse me. I don't want reimbursement, I want you guys to fix what you broke...needless to say I will not be returning to this dealership for any future maintenance.

I finance a new 2020 Toyota Camry and the process was great. Shakeel Firdous was patient and super helpful. He went above and beyond and recommend me a more reliable car like 2020 Toyota Camry SE. They also gave a great deal and I would high recommend buying the car here at AutoNation Toyota Gulf Freeway!

Someone tried to break into my truck, so I took it to the dealer to get the key hole fixed. After talking to the personnel there, I found out that my truck had been recalled for some parts. There was a shuttle that took me home (and picked me up after my truck was fixed). All the personnel were very friendly. My calls were always answered immediately and effectively. My truck was fixed beautifully, and they even washed it! I was a very happy customer!

I absolutely LOVE MY NEW ACURA! I said this before, but I will never go back to any other car company NOR dealership. I was in and out in less than 2 hours. I couldn’t be happier with my choice. Thank you guys for your guidance- Hilary and Connor were absolutely amazing and helped make the experience much more enjoyable than anticipated. THANK YOU AND WE LOVE YOU, GULF FREEWAY AUTONATION!

Had the best experience getting my new Acura! Thank you Hillary and Connor for making it so easy to upgrade. ❤️❤️❤️ I absolutely adore my new ride and I can’t wait to go through y’all again I’m the future!

2-3 hours is a normal wait for oil change. Read the reviews it?s not a one off or exaggeration. They quickly check you in and whisk your vehicle away and park it in a big holding lot out back so you can?t see you?re 30th in line for service. It also took them 6 hours to replace a fuel pump btw. Meanwhile employees avoid customers and do not keep you well informed of your vehicle progress. Or lack or progress. Everyone waiting was irritated for long waits. I recommend service your vehicle anywhere else except here. Are they busy? Yes. Can they handle their customers? NO. Obviously they are WAY overbooking appointments!! So if you do go for oil change pack a lunch or drop it off for the day. Otherwise take it anywhere else and get it done in 15 to 30 minutes. Overall review is a solid ZERO.

I've been coming here with all my Toyota vehicles for several years, but not anymore. The last year I've received terrible service and will be finding another place. I took my 2016 Sienna in for a state inspection today and after sitting over an hour, they tell me the machine is down. Last year for the same vehicle's inspection, they didn't even do it after I requested it and I had to come back a second time to get it done. That's a waste of my time. Additionally, with again the same vehicle, I brought it in for service earlier this year and after I left I discovered the third-row seat latch was broken. It wasn't like that when I brought it in. I received no follow-up calls or emails from the service department when I attempted to discuss it with them. Ended up having to replace it myself for $100. And even today. As I'm leaving their parking lot I noticed my low tire light was on. It wasn't on two hours earlier when I rolled in. No more. I'm taking my business elsewhere, and I encourage you to avoid this place if you value your time.

I went in for a simple battery exchange with a 84 month prorate warranty and the battery was used for 34 months. One hour and 45 minutes later and they could not tell me how much the battery exchange would be and was trying to charge me 75 dollars to install it. I felt like was negotiating a new car purchase . Because of this I wouldn’t want Ben consider a new car from this dealership.

I love this dealership! Very friendly and they listen to your needs.

I hope the tires job was done thoroughly but cannot verify that it was right now. What I didn't like was that after I received a call that my car is ready I should wait for another 10-15 minutes after arrival and I didn't like it.

Good customer service and pronto service.

Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!

Luis was Awesome! I took my Camry for service. AutoNation staff is very polite and helpful. They solved my problem fast. Service n Sales staff is wonderful. I love to go back soon to buy another Camry. I really liked the whole process from get go to the delivery. Every department is professional and knowledgeable. The GM came out to say thank you as well.

Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .

Best place to purchase the car of my dreams ! Thanks to Francisco for the help man ! They treat you like family and make sure you get what you want , they would move everything possible to get you approved !! A++ customer service!!

The last I received service from Automation my service person was rude and seemed like she had an attitude. She didn't offer me the repairs that the technicians suggested and she didn't make sure they washed my car like everyone else's cars. I had to read about yhe suggestions on the paperwork i received at the end of my disappointing visit to Autonation.

I make an appointment to have my car maintenance. I was welcome at the Toyota center when I came there. The staff were very friendly, knowledgeable, and willing to answer all my questions.

Sales man Luis was awesome. He was completely honest with all the pricing and got me at the best deal. Needless to say he got me driving off the lot with a new truck. Highly recommended seeing Louis at automation.

I hate doing business with this place! I have taken my vehicle to this location twice now for service. Both times I ask the agent for the price of whatever I am getting done. Both times when I am checked out it has been $50 more than what I was informed due to them doing work that I did not initially ask for. They fast talk you and honestly I was so disappointed with Toyota!

Aziz is the best

Both times I’ve come they weren’t able to see my appointment in their system. My car is only a week old and a tire exploded on the highway. I brought it in and they don’t have the tire in stock, and I’ve been siting here for over and hour and a half as they file the claim even though I have the extended warranty and I have only had it a week. The women helping me is very polite and seems to be frustrated for me, only reason I gave 2 stars instead of 1.

Exelente atencion. Me explico muy bien todo fue en español. La vendedora johana vecerra se porto muy amable y sali satisfecha con la compra de una hermosa tacoma.

Went for airbag recall service, was notified truck was ready, went to pickup vehicle was told to wait 20 min., ended up waiting an hour & 20 min. When it was time to check out I was given the wrong keys, just so happens my keys and paperwork were misplaced with someone else's with the same last name, my truck was ready the entire time I was there,they need to fix this snafu .

This place is a scam they told me that my car service will cost $35 later they charge me $300 please stay out of this place.

Update: I contacted the manager based on his request to my initial review. He thoroughly listened to my concerns, repeated everything back to me, and offered me an incentive to give them a try again. I went in for a different service and was taken care of properly. I almost turned down the offer though because I found out that the price even with the incentive was still more than another auto repair shop I have used. Fortunately after informing him of that he helped correct that. So because he cared to intervene and the follow up service was good I'm giving them 4 stars instead of 2. The pricing even with incentives is why it doesn't get 5. Original: My experience was pretty bad this time again. I had a car issue that I found the problem with using and ODB tool and brought in my car. -They said they would charge a diagnostic fee over $200 for them to check it but that the fee could go towards the repairs. I agreed because I knew the issue would cost more than their inspection. -I scheduled for 12 PM and was supposed to receive a confirmation email that I didn't receive. So I just drove there early and dropped my car off early. -If you have to leave your car they will drop you off anywhere within 10 miles, which I used, and the driver was friendly. -Unfortunately I left something in my car so I had someone drive me back. My car was already being inspected when I arrived before 12 PM which was nice. -For some reason I didn't get a call by 3 PM so I called to check, left a voicemail, and got call back around an hour later telling me what the cost would be for what I previously found out with simply running my ODB sensor in the early morning. I asked if they could check for anything else I need and asked about checking on the wiring for a headlight. -The following day I didn't receive a call at all -The day after that I still didn't receive a call by 10 AM so I called in myself and found out my car was apparently already ready. -After going to get my car and reading the paperwork, I found out I had several things that needed done but they put that I declined despite them never asking me. My oil light was on when I brought in my car and that was never even mentioned. My breaks were getting low about 4 months ago and they put it was good. My windshield wiper fluid was low but that was put as good. -The fixed the main issue and the driver was good which is why I gave 2 starts but the rest of the experience was terrible.

1hr 15 min wait turned into 4 hrs for an oil change 😡😡😡😡

Autonation salesman Abdul Aziz is friendly and knowledgeable. He introduced lots of new technologies of the car with patience. I recommend AutoNation and Abdul.

Muy buena atención y oportunidad para k salgas manejando

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE UNLESS YOU DON'T NEED YOUR VEHICLE. I took my truck in for a diagnostic and service because my A/C was acting up about 10 days later they finished but said something was still wrong. OK so I wait another 10 days and they finish again, but something is still wrong with the A/C. What they diagnosed I have no idea. They clearly are challenged on their diagnostics. According to them it was another part for the A/C. Its been just a little over a month and I still don't have my truck and it is very difficult to get ahold of their service advisors, they also don't do very good customer communications because they won't call you and let you know what is going on. I will never take my vehicle for service to AUTO NATION TOYOTA GULF FREEWAY again. I got ahold of their service manager who told me he was aware and would call me and let me know the status of my vehicle. I haven't heard from him since then and it's been 7 days.

Tell me why a couple weeks ago I purchased a used vehicle from this dealer and two weeks later the whole engine of the vehicle (2015 Toyota Corolla) was dismounted and shaking my whole car. Just two weeks and so I confront the dealership about it and after a lot of back a forth between me and the manager they "agreed" to fix it its been nearing a week now and I haven't been able to go to work. So I asked about possibly being provided a rental in the meantime while they fix my car and all they do is dismiss and claim they cant. First they told me they couldn't because it was the weekend, then they tell me its not up to them its up to a different department. Im so confused and desperate to find a solution.

Refused to refund the $230 diagnostic fee when the diagnosis was incompetent and the problem had to be fixed by another dealer. Update: Called the number below and got forwarded to the service manager who was not there. Left a message but never got a call back. I give up. These people are useless.

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

I would definitely recommend Vincent! Great and friendly salesman!

Omar he always help me, great service, I love it...

Terrible service department. Nick was rude and condescending. It is okay to make recommendations for added services, but it is not okay to be condescending.

I needed a new tire due to a slow leak. Tommy was my customer service person. He was so helpful and polite, walking me through everything and explaining things along the way. I will definitely ask for him when I need to go back.

Had a great experience last night buying my RAV4 xse hybrid! Cynthia, Aziz, Abid, and Isaiah were all very pleasant, informative, and helpful! My only complaint is that I’d like to see more stringent mask-wearing inside the dealership. Other than that, great place to buy a car!

Been taking my car to Autonation Chevrolet for almost 3 years and never one complaint about how they handle their customers. Tried to set an appointment with them but they were back up for almost a week. Being I have an extended warranty through autonation I decided to go to another dealership. Autonation Toyota was able to see me the soonest, so I decided to go there. A decision I came to regret. They had my car almost 2 weeks for an O2 sensor. The advisor I got stuck with was the worst, no communication with me, nothing but the run around with this guy. 2 times I was told my car would be fixed by a certain date but never received my car on these dates. Did I receive a phone call saying "hey we wasn't able to get your car done, such and such", no I didnt! When I tried calling to to see if they had got the job done on these days, no answer! Was always in the dark with this service department. Would have just pulled my car from them but would still had to pay the diagnostic fee of $200 plus. My advice to anyone looking to get there car serviced here, go somewhere else and if you do go here don't have David as your advisor.

Most places will contact you to verify your appointment time when completed online. This place doesn't. Would have been nice to at least receive an email stating appointment was done. I called and verified my appointment the day of. I got there 30 minutes earlier than appointment. My advisor came out after about 15 minutes of standing around and she started going thru their checkpoints. First I was asked to verify my info. I did. She started telling me that I was going to need tires soon. (They look fine to me, but whatever). She said she'd quote me tires and they price matched. Ok. She then called my boyfriend over and started telling him that I needed coolant. I had to remind her that it was my car. She said the coolant was almost empty and with 70K miles, it really needed to be done. I asked if that was something I could just pour in there myself...she said oh it was more than just that. I told her I'd go to my own mechanic for that. Finally took my car back. Sat in the waiting area for about 20 minutes and I received a phone call. Didn't answer it. Checked the voicemail that was left and one of the service managers called to say they wanted to purchase my car. When I called him back and I asked him if he realized I was literally sitting in the waiting area getting an oil change. He said he didn't realize I was there waiting and went thru the whole spill about another customer wanting to purchase my car. I told him I hadn't had my car a year yet and I wasn't wanting to sell. After an hour and 45 minutes, my boyfriends phone rings and it's my service advisor calling him to let him know my car was ready to be picked up (he handed the phone to me). Walked over and the service advisor said she didn't realize I was there. I told her at the beginning and when I scheduled the appointment on line that I would be waiting. I HAD NO IDEA THAT IT WAS GOING TO TAKE ALMOST 2 HOURS FOR AN OIL CHANGE!!! They didn't even vacuum it out.....like Jiffy Lube and most other places do. I was just extremely aggravated with the entire experience. If I hadn't been such a dummy when I purchased my car, I wouldn't have paid the EXTRA for the maintenance package and I sure as heck wouldn't be coming back here. BUT I did purchase the maintenance package and I HAVE to have those oil changes done at Auto Nation and this place is the closest to me. She didn't give me a quote on tires either. And while I was there, I asked the service advisor if it was possible that someone could show me how to use my navigation because I couldn't get it to work. I was told to check my manual. I told her I had checked the manual and just couldn't figure it out. She then proceeds to tell me that if something is wrong with it then I should have taken it to the place I purchased it from (Auto Nation at another location) so they could fix it and now I would have to pay $229 for a diagnostic test. Instead of LISTENING to what I was asking for, she brushed me off with the expensive diagnostic test. If I couldn't be shown how to use it, then I think she should have said "that's not something that we could do". I am not going to pay $229 for a diagnostic test when all I wanted was someone to take a few minutes to show me how the dang thing worked. I can say I will make sure that the next time I go, I won't be going thru the lady that I dealt with yesterday.

Nick is great

I paid a lot of money to have my truck detailed and they did a bad job places were still dirty in interior and no wax was not applied to the top of the roof of my truck

AutoNation Toyota has serviced my vehicles for several years with excellent service. HOWEVER, yesterday I had an oil/filter change. My vehicle was completed and parked. I waited for over an hour for the paperwork to come through before I could get my vehicle. NOT HAPPY.

Loved this place Luis Treviño and Cynthia Silva where the best totally recommend

3 days waiting for my car, they never answer the phone, that guy jose he?s always with at attitude, never never never going again at autonation toyota gulf freeway

Took in for safety recall. Staff VERY innattentive to customers who have to wait to check in vehicle while numerous employees stand around talking and wasting time. Then go pick up, same thing and non safety recall related work done on vehicle without authorization!!! I had specified to TWO people air bag recall ONLY!! Used to be a good service center; not anymore. Will not be back

Yani was very professional and friendly. I appreciate his ability to transition to Spanish when needed to accommodate our needs. I am humble for everyone that helped complete our sell including the manager and finance department. We will definitely be back when we are ready for our next purchase as we continue our loyalty to the Toyota family. Thank you!

Chris Smith is awesome I visited Autonation , he attended me and listened me so patiently and meet out our all requests. He is quite intelligent, helpful , honest and real and genuine advisor. I appreciate his help and treatment .

Buen servicio y te atienden muy bien

Financed a 2019 Corolla Hatchback from here, LOVE IT! The latinx sales rep, I forgot her name but she was so comforting and eased us into finding the perfect car for me. Jorge, in the finance department, was so sweet and funny. They treated us like family, and I would most definitely recommend coming here for your next car! Also! Cleanliness and sanitation is by far one of the best I’ve seen from other dealerships.

Service department no longer has/keeps knowledgeable advisors. Such a disappointment

Like this place. Great sales. I have bought two cars from them.

Told 2 hours. Waited 5 hours. Service representative was away from desk while the keys to my car were just sitting there waiting to be given to me.

Shakel sold me a great used car!

I I can give this dealer zero Star I would have done it. This place have a worse customer's service ever. I bring my vehicle in for service and no body want to help, thwy rather serve the car that come after me. Everyone just sitting on there desk and ignoring me. I don't mind waiting just sign me up so I can wait in the waitting area. VERY VERY BAD SERVICE. UPDATE: it's too late now No thanks, I don't want to waste my time to reaching out to your manager. He should be there to monitor his unprofessional employees.

Excelente 👌 servicio 👍 todos desde el seller hasta el que tiene que ver con los préstamos super recomendado Carlos el cubano llegue y en 15 minutos tenia todo hecho ✅ en 45 minutos estaba llendome para mi casa con mi hermosa 💖 😉 camioneta

The entire AutoNation team delivered the best service I have ever received hands down from a dealership, I could not be more impressed. The team handled the car buying process quickly and efficiently, answering all of my questions and got me in and out in record time. They were extremely respectful of my time, which for me is a huge thing. From the first moment I stepped in the door, I immediately felt like part of the family, and not just another sale for the day. Every team member I worked with was friendly, communicative, and welcoming. I got several follow up calls from several of the employees, to include the GM, ensuring that I was satisfied with my purchase and didn't need any thing else. They even ensured I got home safely! I have full confidence that any issue that may come up in the future, the AutoNation team will be able to handle it! I would purchase another vehicle from them before going to any other dealership.

El mejor lugar para comprar un auto lo mismo nuevos que usados los mejores precios les puedo recomendar a David el señor venezolano muy buena persona y sabe ayudarte en lo que buscas y a Carlos un señor cubano para mi los mejores con respecto a trato y satisfacción al llevarme lo que estaba buscando. MUCHAS GRACIAS A TODOS.

Horrible customer service!!!!!!! Parts makes mistakes !!! Don’t go!!

Wonderful, courteous, professional and outstanding.!

Recall for air bag. Told service rep Luis that my air bag indicator had been on for months. My mechanics put it on the computer but couldn?t tell what the problem was..told me to take it to dealer. So I told Luis it needed to be checked out. Six hours latet when car was ?ready? the recall had been taken care of (I assume) and my tires, wipers, fluids, brakes etc had been checked but my air bag indicator was still on. Luis said ?oh, could be sensor or wiring or something like that.?. In other words, they hadn?t checked out indicator at all so I still don?t know if my air bag works and will have to take ut in again.

I give today’s visit with David from the service department 5 stars all the way!! He got me a new tire through my warranty (even though they didn’t want to honor it). He wanted to know all the details of my previous “services” so he could get the job done right this time. He also kept me informed throughout the whole process! Please give this man a raise because he’s actually doing his job and making sure his team took care of me. Thanks again David!

Took my car in for a problem with my vehicle. Service technician was rude and was talking to me like I did not know what I was talking about. Then made comments about how funny Toyota vehicles are that when taken to dealership problems cant be replicated. Vehicle was not repaired since supposedly they could not replicate the problem. Why would I waste my time and take my vehicle if a repair was not needed?

Bad experience I bought a new toyota tundra and every time I go to service it is a disappointment cadaves that I go out of service the car comes out with problems aller fuy the car had no problems and when I left all the warning lights on and it does not start well here instead to compose the car they decompose it terrible service I do not recommend it I arrived at 8am and they told me that they are going to call me to pick it up and they never called me until 5pm that I will have to see if it was already Pésima experiencia compre una toyota tundra nueva y cada ves que voy a servicio es una decepción cadaves que salgo de servicio el carro sale con problemas ayer fuy, el carro no tenia problemas y cuando salí todas las luces de warning prendidas y no arranca bien aquí en ves de componer el carro te lo descomponen pésimo servicio no lo recomiendo, llegue a las 8am y me dijeron que me ivan a llamar para recogerlo y nunca me llamaron asta las 5pm que fuy haver si ya estaba

Omar Hernandez is the best service rep I've had and I have had lots of cars at lots of dealerships. He ran the engine to walk me through every issue and advise what would keep my car reliable and keep its value

Aug 24 2020 I made an appointment to get an oil change. The appointment was set up for 1:00 p.m. I decided to call the dealer and ask how long it would take and they told me it was 2 hours which I was fine with but I asked if I could drop off the vehicle earlier since I didn’t have the time to wait. The lady said sure bring it no problem. (I was not expecting for my car to be taken care of until the time of my appointment) I showed up at 10:30 and they did not receive my car until 11:30 - so I spent one hour just waiting for an advisor to take my keys. I was pretty upset but I kept my cool. I clearly asked they guy if my car would be ready by 4:00 pm and he said yes. I decided to call from work at 4:45 since I had to make time for my wasted morning and they told me my car was not ready. I then said you guys can stop all the work! I want my vehicle back. I should up at 5:30 and lucky my vehicle had just been serviced (oil change ) it was a good thing I didn’t show up at 4:00 or I would have spent another 1:30 hour waiting. Further more there was a manager walking around without a mask (all the employees and customers had a mask except him). He must be very special since the rest of us are trying to protect each other and others from the pandemic. That was my experience !! Too bad I can’t give a -5 stars

courteous and professional folks. answered my questions and knew I was leaving my car in good hands,

Worst customer service. They kept my car for five days without telling me and I still am unaware of what’s going on. I called numerous time but service advisor never returned my call back. They don’t communicate with customers on time Or tell them truth about their cars

As always, very attentive, prompt, courteous staff to assist me with my car issues. Thank you to Nick Rich and the others who are so very nice & helpful!!!

It’s took 2 hours and 30 minutes for oil change with appointment who has a that much time and first time when I was there after two and a half hours they said you don’t need oil change not suggesting to going to dealership

Worst service ever! Arrived at appointment time at 11am and was told a diagnostic service would be covered, only to receive a call at 6pm to let me know that I needed the headlight lamp to be replaced and it is not an electrical problem, oh even said it was due to an accident, really?? There has been not accident! My cost would be $585 because I need my headlight lamp replaced, I refused the service. Never did he mention cost for diagnotic service. I go to pick up the car the next morning and spoke with Heather Bass, super nice and professsional lady! After she reached out to LUIS SALDANA (service rep) it all went downhill when he tells me he would cash me out, I asked for what? He said for the diagnostic service, I asked why am I being charged and why didn't he say this the day before when he called me 7 hours later after taking my car in? He said, I did tel you. HE LIED! He only mentioned replacing the lamp and I refused. He even said warranty covered one hour service and the rest I had to pay. I told him I was not paying $229 for diagnostic service, he said "YOU DON'T PAY, I DON'T RELEASE YOUR CAR". I asked to speak to a manager, I shared what was going on with (manager) ROSS KOWSKI and same condescending, rude and arrogant attitude, he agreed with LUIS SALDANA and asked me if there was anything else he could help me with? I said, "No, obviously you arent' going to help with any of my complaints" I walked out of there losing $229.00. Shortly after, I called my warranty company they did not have record of Toyotya Autonation ever calling them. Had I received a call sooner than 7 hours later after dropping my car off and told up front about costs before doing anything to my car, all this would have been avoided. I am a Toytota owner and very pleased with these cars but I will never go back to Toyota AutoNation!! Very dissapointed with this dealership. How can Toyotya Autonation have people like these two individuals dealing with people and offering unacceptable service??? Beware!!! They wil LIE and take your money and threaten to keep your car if you don't pay!

I sum my experience up in 4 words: helpful, thorough, patient, honest.

Great salesman in Mike Smith. Had answer for all of my questions and walked me through setting up my phone with the car and showing me all the functions on my TRD Pro. Also I had to order my truck. It took a couple months due to COVID but he kept me updated weekly on where the progress was. Great service!

UPDATE: I appreciate the note to call your dealership; but, have you tried calling your own number lately? 52 minutes on hold Wednesday afternoon when I tried calling your service department. Not in a rush to do that again. 3.5 hours for an oil change. Completely unacceptable. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business for life.

Appointment set for 1:30 today after two weeks of trying to schedule an oil change. After no return calls I finally called the sales side and Isaiah got me my appointment. I just left - 3 hours and 45 minutes for an oil change. Completely unacceptable. Tried speaking with the service manager. He didn’t seem to care at all that I was upset. We bought our 4-Runner from your location two years ago. And today is the last time I will set foot on your property. You’ve lost my business permanently.

Bad customer service from Manager Williams and supervisor. accused me of lying The mezhanic people made a mistake while putting my air bags in my car and they left the light on , while i went to complaint to Mgr. Williams he yelled at me in front of the other customers . Very bad service i dont recommend this place.

Auto Nation makes the buying experience simple. Go today, drive today.

I rate 1 star because I can't give less. Service Dep takes more than 3 hours to change fluids and rotate tires. I came here yesterday Monday 8/17 with no appointment, they told me it would take about 3 hrs to get my car done, I made the appointment.for the next day...guess what?? More than 3 hrs to get my car serviced!! What's the benefit in scheduling the service if the wait time is as long as walk-ins!! 👎👎👎You sucked today!!

One of the worst customer treatment by service rep Nick. I handed over the car/key to one of the service rep for routine oil change. I was asked to wait till car is serviced. When I was having coffee the service rep asked me to come out on Mr Nick calling. Very arrogantly he reprimanded why I handed over the car to the Toyota service guy in uniform and didnt wait for Mr Nick. I can never tolerate someone to talk like he did. I need details of someone in the senior management to file my case. After all threatening style of Mr Nick car was serviced and key handed over.

Beyond amazing experience with Nabeel and his team from AutoNation Toyota. He made the trip from California to Huston very worth it, and flawless. If anybody from out of state is looking to purchase a car from AutoNation, I would highly recommend. Specially if you are able to get in to contact with Nabeel. He was able to pick us up from the airport and provide excellent service. Him and his team are detail oriented and create a welcoming environment. I have to say this is THE BEST car buying experience I’ve had.

Great team combo supportive and knowledgeable

I have been 3 times to Autonation and the treatment has been the same. rude, long wait for only oil change and misinformation regarding the time remaining for the process. Definily I will not come back there.

Overall the experience was very good. Had a small hiccup when picking up car. It seems someone dropped the ball and I had to wait almost a half hour before being asked if someone had talked with me yet. Otherwise it was a great experience and our salesman, Vincent Phu Nguyen was super nice and knowledgeable. And so far I love my car! Beth Alliger

I went in to AutoNation Toyota to have my tires rotated and the fluids topped off. The service manager suggested I also have the oil changed and a tire alignment as well as the sanitizer service. I agreed and was told it would take two hours. After waiting for 15 minutes for the shuttle, I decided to walk home (just under 2miles). I waited 2 1/2 hours and called five times without connecting to a live person, so after three hours I asked for a ride. I will not take my car back to AutoNation for service even though it is close to my home.

I go for a recall at 8 am...... they tell me it should be ready in 2 hours..... 3 hours later they tell me it’s going to be a little more time.... I went to the back to get a peek at my car no one is working on it.... but that’s not the worse part there are no sanitizer stations and hardly enough seats for all their customers.... Toyota you can do better, because I love my 2013 Toyota Corolla but I’m disappointed in this service center....find a way to operate better......cars are great but get the service somewhere else and this is the 3rd time I come for a recall... FYI now it’s 5 hours later still waiting on the car you could have told me to get a ride home or eat breakfast.......

Omar the service manager was rude, condescending, and argumentative. I was having work done and he said the vehicle would be done in 4-5 hours. 9 hours pass nothing. I call and cant can ahold of him, I go to the dealership to have Omar argue with me that he text me it was done. I never recieved a text and he couldnt answer me why he couldnt be contacted by phone. They have now lost a longtime customer. There are too many other dealerships that will treat you right to deal with this. Take your business elsewhere.

My experience was great . Terrance my sales man was awesome him and his finance manager did an awesome job getting me what I wanted . If you want a great car buying experience see them!

DO NOT BUY YOUR CAR HERE ... !!! I am not used to doing this kind of thing but I have been forced to do it. It is a warning for all the people who want to buy a car in this dealer ... I recently bought my Toyota Tundra here thinking it was the right place to do it. Before moving on to financing office everything was fine until Michael Price, current sales manager and who did all the documentation for me. This Mr. Michael Price is the worst cheeky I've ever known. It turns out that at the time of the sale I made it very clear to him that I DID NOT WANT AN EXTENDED WARRANTY and that I only wanted GAP protection since the truck was close to 100,000 miles and I did not consider it necessary. Upon reviewing the documents more carefully at home, I realized that I had put in a $ 3694 dollars in extended warranty. This is where my odyssey began because this Mr. Michael Price began to evade my calls by putting all kinds of pretexts not to cancel the guarantee, which had made it clear that he did not want to and he put it without me. I had to go personally to the dealer to talk to the manager and between the two of them they made me believe that the happy guarantee that I never asked for was going to be canceled. 3 months after have passed and my warranty has not been canceled yet. It only remains to make a written claim with my lawyer to these shameless.

Always be ready and know what you want & how much you are willing to pay Along with asking for a Carfax or else you will be surprised when you have to make up for what the last owner didn't do

Fue excelente, El vendedor llamado Pedro estuve siempre pendiente y ayudandonos, tambien El supervisor Peter tambien estuvo siempre pendiente que Todo saliera bien. Siempre mantuvieron comunicacion.

Service Manager Russ Kloskin has been my Service Rep for years and is now the Service Manager. I applaud AutoNation for promoting Russ to his new position. This service appointment for my 2017 4Runner was like all the others in the past, perfect. I take pride in keeping a well serviced vehicle and the service staff under the leadership of Mr. Kloskin continues to do that. Because of professionalism of the entire service staff I drive long distances with confidence that my vehicle will take me to my destination safe and without incident. Thank you AutoNation for having a well managed service department we customers can depend on.

Disappointing experience! I wish there was NO STAR! I was costumer of this location for almost six years but my last visit to repair my car made me to take this decision to not going there any more. my service advisor which is the Assistant Service Manager (Jose Campuzano) was disrespectful and dishonest, I took my car over there last Tuesday evening for the battery problem and a noise coming from my wheels, he called me on Wednesday and told me that the battery needs to be replaced and the technician said the noise is from tires and needs to be replaced and 4 wheel alignment recommended. I had this problem last year too and they told me that they replaced one of bearings at front under warranty but I was still hearing that noise. so I was agree to get battery and 2 tires with alignment and he told me to let me know when it is ready. Thursday I called him at 1:00pm and he said he will call me back in 2 minutes! but I didn't hear from him so I called again twice also left voice message, I got a voice message at 6:20pm from him and I called him back but no answer. Friday I called more than 10 times and left 3 voice messages till 4:30pm. I even call the main number and they told me he is in meeting and will call me back. I was frustrated and just drove over there, when I got there he was not by his desk and I asked if he was working that day and they told me yes he was there all day. finally he showed up and when I asked why you don't answer me? he said "I did" I said when? he said "Yesterday" I said "I was calling you all day" and he said "I'm helping this customer, you step back till I finish" I said who is your manager? he said "I am manager", I went to their office and asked for the service manager and they took me to Russ Kloskin office and I explained the hole thing, Russ said we didn't have any meeting today and called him, Jose told him that they want to replace one of bearings and he ordered the part and he is waiting for it, Russ called the part department and they told him they have it in stock! I don't know why Jose was so rude to me and why he didn't answer me, finally Russ told me that he is going to make sure I'll get my car by tomorrow, Saturday I got my car back with the same noise! they want me to buy another 2 tires. I spent $643 (bearing was under warranty) with headache and still hearing the same noise. I wish there was a place that I could check if they really replaced the bearings. People are going to big dealers instead of other mechanic shops to get better customer service but see what I got!

Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time I really recommend this dealer to any one.

QUICK AND FAST! ONLY WAITED FOR 20 MINS FOR BATTERY REPLACEMENT AND MPI. JOSE ALWAYS TRY HIS BEST TAKING CARE OF HIS COSTUMER! RECOMMENDED ADVISOR!

My husband purchased a vehicle from AutoNation Toyota Gulf Freeway and the tires were needing to be changed out. He was instructed to come back the next day to have the tires changed. He arrived and waited for 4.5 hours to have the service completed. He made it known to the staff that the he would be waiting at the dealership for the truck to be completed the sales rep was not forthcoming with the status of the change when asked multiple times for an update. The manager was involved and the truck was finally lifted and the service was started but NOT quickly completed.. This was the worst dealership experience we have had. We will not be returning for any reason and would not recommend this location to anyone.

Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.

It took close to 3 hours to have the passenger's air bag replaced

My 2019 Corolla recall fixed, tires rotation, engine sound great, oil changed helps increase my chance to arrive safe to my destinations. All fixed good time (7AM, release at 10:00AM. Thank You Jesus! Thanks, again, Mr. C. Hill, Omar, & Toyota AutoNation team:)! I’m going to try give more safe driving habits for a Good Job! Again, Thanks!

Replaced the hydraulics in the hatchback in less than 20 minutes Solved the noise issue Ani was great as usual

My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.

This have been one of the best car experiences. Everyone were friendly from the the receptionist to the GM. They made car buying easy. Salesman Pratik was helpful in showing the vehicles and explaining their features. He was patient showing me multiple trucks. He wasn't forceful and took his time to listen to me. The GM, Mr. Clarence, is great....FIRST CLASS. He was transparent and worked with me to get a great deal!!!! With his 28 years of experience Mr. Clarence was more of teacher than a salesman. Highly recommend.

I went to get a spare key cut for my Prius. The service guy was super rude.

The dealership took, at least, one week to change out the old security system on my 2002 Highlander. When I got it back, the new keyless remotes worked great. No problems.

After months of searching for the type of Jeep Wrangler Unlimited I found the perfect one at AutoNation. Their salesman Nabeel was friendly, genuine and knowledgeable. And best of all there was no pressure sales going on, just a very straight forward process. I can say this was hands down the most enjoyable car buying process I've had. Everyone I spoke with with was friendly and helpful. I highly recommend this AutoNation and Nabeel to help guide you through the process.

I had a low tire and went in thinking I needed air, turns out I had a nail in the sidewall, AGAIN. Since all four of my tires were in different stages of wear and I knew they needed to be replaced by the time it need inspection in December, I decided to just put a new set on. Allyce Bass helped me pick out a good set I could afford and quickly got them installed and balanced and I was on my way.

Greeted with a guy called Muhammad Jawed, was a gem of a person understand the customer needs and so sweet is his way to talk

Bad service

Excelente servicio

I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told my service should be "a few moments". I left 2 hours later. I was late for my appointments.

excellent attention miss rachel and the hindu lord who do not remember his name excellent professionals and managed to get low fees and a good APR since my credit did not have enough history they have gained a new client for when in the future we went to buy some other car.

Appreciated being able to initiate the deal over the phone. Once I got there to test drive and close the deal, they were ready for me, minimal back and forth. The only thing I did not appreciate was being charged for something that was already equipped on the car. They said it was a warranty that I was paying for for one particular item. Shouldn't that come with the car? I don't charge my clients for coffee when they come to my office to close a deal. It was very confusing and frustrating and almost walked out on pure principal.

It was a hassle free car buying experience. Our sales person Pratiik was very nice & Knowledgeable..Thanks Pratik.

Good

Omar was very professional & nice. The car was repaired very timely. The dealership is very nice & clean.

Time after time. I’ve gotten worst and worst service. They take log hours even if you have an appointment. Last time I was there 7/10/20 I was there only to get a new battery I was in there for more than 3hours. Only for a bettery. With appointment.

They don’t seem to know how to answer a phone.

I was pressed for time and going through a family crisis. I am very particular with my automobile & expect excellent care. Fhilipe listened and took care of me like family. He always makes sure I am satisfied and taken care of 100%. He makes sure my Highlander Platinum is running at its best performance so that I am safe on the road. I am thankful AutoNation Toyota has him on their team; I go there just because I can trust him, he is honest and tells me exactly what the situation is and doesn’t try to sugarcoat anything, he is a text away, he cares like family and is #1 in customer service. Thank you Fhilipe 🏆🥇🏆

Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner

Good place to buy a truck. They were able to work with me on my trade in when nobody else would give me the time of day. Would definitely recommend. I got a great deal on an awesome truck.👍

Excelente servicio y amabilidad lo único que fallaron es en decir el tiempo que se van a tardar, para hacer cambio de aceite me estuve toda la mañana desde las 10:00am hasta las 1:00 pm deben decir el tiempo que se van a tardar para entregar el carro, están muy bien en precios de mantenimiento para los carros se los recomiendo

I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.

Friendly service, comfortable waiting area.

Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

Reviewed my car and gave an estimate on the problem. Appreciate Mr. Montemayor respond. Thank you. On returning to AutoNation Toyota June 30, 2020 I was assign to Mr.. Jose Campuzano I am glad that he had my Pruis late after work at 5 pm. Everything went Great.

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here

DO NOT USE FOR SERVICE. I brought my Toyota into be serviced. It was under the 3 year/36,000 miles warranty but they charged me a $230 diagonistic fee. Originally they told me it would cost over $3000 to replace the main display and didn't say it would be covered by the warranty. It ended up being a small fuse that needed to be replaced. I always called and messaged on Facebook numerous times and did NOT receive a response.

tienen un exelente service y nos y n tienen un exelente service y muy bien atendidas

Excellent service!

They are great at servicing my Toyota truck! I truly trust the work that they do!

I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care figure it out. However they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.

I have a 2005 Toyota corolla. I received a warranty replacement notice for the replacement of portion of the airbag system. I brought my car in to have it fixed. Once replaced my airbag indicator light has turned on two separate occasions. Both times the dealership said the sensor needed to be recalibrated. Each time this recalibration cost me about $200. I find it very hard to believe since 2005 -2020 my airbag light has never came on. But after having warranty work done at this dealership it has come on twice in the last 5 months. Something is not right and this place really doesn’t care to figure it out. But they will take your money over and over again. Not sure what I will do if it comes on again. This place is hopeless. It’s sad.

This was my second time giving this dealership a chance. MY BAD! I'll never give these thieves another dime! I have on the headliner of my Tacoma, a velcro backed military patch collection. I always remove everything that could get stolen before I drop it off. Well, I didn't want to have to remove all of them so I took a photograph in case something came up missing. Sure enough when I got my truck back they had stolen one of the patches and rearranged them to make it less noticeable. I confronted the service writer, mechanic and service manager. The manager blew me off like it was no big deal. It may not be a big deal to some and it was only maybe a 5 dollar patch but I've had it since my military days anf if they will steal that what else have they taken!? The last time they lied about rotating my tires when it was clear it wasn't even touched! Liars and thieves don't rank highly with me!

Felipe was very helpful and sympathetic to my issue. He mafe my service experience very positive. Thank you Felipe

Great service as always! Omar Garcia did an amazing job! Highly recommended

I mean it wasn’t the best but wasn’t the worst service. I waited 2 and a half hours for an oil change, tire alignment and rotation. They told me they were going to wash my car from the outside but literally it looked like they just rinsed it with water lmfao no effort what so ever. They could’ve been rude but the staff was moderately nice.

On June 17, 2020, I went to have a recall on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.

On June 17, 2020, I went to have a recall repaired on my 2017 Toyota Avalon . Of all the people working at AutoNation Toyota, only one was wearing a mask. When I asked the manager why he was not wearing a mask, he shrugged and said he hadn't put it on yet. I saw him 10 minutes later, and he was still not wearing a mask . When I asked a couple of employees in the service department and in the parts department (who were in regular contact inside the building with customers) why they weren't wearing masks, they shrugged and refused to put them on. This is egregious. We are in the midst of a pandemic and the employees AND MANAGEMENT need to be setting a better example. I have bought two cars from this location of AutoNation, spending $80,000. I will never shop at this location again. I will never service the cars at this Toyota location again.

3 hours for an oil change

Great service experience. I didn't give five stars because all four tires had a different pair. 34, 35, 36, 37. Somebody didn't pay attention to details.

Your service was conducted very professionally. All questions and concerns were addressed promptly and satisfactorily. I have nothing but praise for your service department . Orlando Morales

Russ Kloskin and his team of mechanics are the best. Yesterday Russ took care of my 2011 Tacoma. New tires, new windshield, engine and transmission flush, engine cleaning, and a whole bunch of other maintenance items. I feel that I have a new truck. It is because of employees like Russ that I keep coming back. He is professional, courteous, and dependable. Thank you for taking care of my Tacoma and 4Runner Russ. Don Green

Poor service advisor and service director -No Integrity.

Took the truck for service oil change and someone there hit my truck and didn’t tell me till I got home and I checked and took it back yes they took blame for it but weren’t professional by not telling me they hit it they fixed it took a week didn’t loan me a car I wasn’t happy with the paint job very rude people in service even their manager he ignored me the second time I wanted to talk to him if u want to buy a car look in another Toyota dealership or take it somewhere else for service

Customer service is good, however their prices are extremely high for a lot of the recommended services they suggest from their routine check. Decided to use them for my oil change since I had recall work that needed to be done as well. Oil change was twice what I’m used to paying even after a sale they had going on.

So glad I came here. Shakeel Firdous helped me find the vehicle I was looking for. AutoNation is doing it right. Good people all the way through and really a wonderful experience in buying a car.

Very professional. Went above and beyond. Love my Highlander!

Had an 11:30 appt for oil change. We waited almost 4 hours for them to finish!! I won't make that mistake again.

It always takes a long time for an oil change so I’ve been halfway over this place for quite awhile. Your service advisor makes a difference and Felipe Bibian is wonderful at his job. Truly the only reason I come back. I know some people don’t care but for those of you who do care I’m here to let you know - that staff is taking zero precautions regarding SARS-CoV-2. So that means: no masks, no gloves and not maintaining any distance from anyone. These people are getting into your car to drive it and no masks. No hand sanitizer outside so people could disinfect their hands before entering your car. Everyone just running around like Covid-19 isn’t even a thing. Employees, shoulder to shoulder, talking, no face covering. Cases are rising again in Texas and it is due to behavior like this.

Nick did agreat job getting services done.changed timing belt.installed water Idu tvmp. Ieds06

3 hours waiting for just oil change done .

Great service by Felipe. Explains everything, the work to be done, the work that can be postponed, and the work that must be done.

Thank you Ivan Verdei and Michael Price for your quick and professional service. Thanks for going above and beyond to get my vehicle. Love it. It is a head turner for sure.

Good service

Thomas has always taken good care of me and my car. He is honest and does not try to get me to make repairs to my car that really does not need to be done.

Hats off to Ivan Verde. He contacted me before I ever set foot at Autonation Toyota on Gulf Freeway as I was customizing a 2020 Toyota C-HR on the internet and had a choice to get a quote and choose Autonation. Ivan is very patient and professional and really go above and beyond to help you. Plus when his Big Boss calls you to check in and ask what can they do differently to help you get the vehicle you want at the price you want to pay monthly according to your budget thats service. Yes I did get the 2020 C-HR in the colour and price I wanted to pay monthly.. The Finance guy Mr. Michael Price was great also plus being a member of COSTCO helped reduce my rate even more. Thanks AUTONATION TOYOTA.

Very nice every one was helpful.

I would ordinarily give a 5 star review, but not this time. When I was called about scheduling an appointment I specifically asked about what precautionary measures were in place for customers. The young lady told me mask had to be worn and that they had a woman that was constantly cleaning the waiting area. As soon as I drove into the service garage I saw 5 employees gathered together, No mask and no social distancing. I immediately asked the maskless young man that approached my vehicle about the mask..he shrugged his shoulders and said they were being cautious. I saw one employee wearing a mask the entire time I was there and No person cleaning the waiting area. I get it,some people aren't going to wear a mask and practice social distancing, but as a person with a compromised immune system, I asked! I would Never have gone in there. I dont appreciate being lied to just to get me in there!

I went in for just an oil change. My service representative was Jose Campuzano. I looked through a lot of the reviews and he doesn't have any on him. But my experience with him was not so pleasant. He had no sense of urgency or customer service. I basically felt like just another number. It was difficult to hear his mumbling, he didn't put any effort in educating me on my service (I had to pull it out of him), and when I checked for a status he didn't even look at me when speaking to me. Again I just went in for an oil change, and it took two and a half hours. Not sure how that's possible to take that long for an oil change, multi point inspection, and a quick car wash. And what he did try to do was charge me almost $600 just to change some fluids. I don't understand how people go to dealerships for regular maintenance without a manufacturer warranty. I do not recommend going to this dealership if you can avoid it.

I bought a vehicle and it has a major leak. I get all wet when is raining. There is water coming out of one of the air con vents too. I took it back to the dealership to get it fixed and they were charging me $600 to get it fixed. I also had oil in the radiator and had to also pay to get it flushed out.

Los vendedores son mentirosos... Una vez que tú compartes tu carro y firmes se olvidan de ti al menos que compres otro carro.. y cuando lleves tu carro al servicio te tratan como mierda... es raro que te encuentres con alguien amable

I requested work that had previously been recommended. It was completed timely. A loaner car was offered and gladly accepted. Additional service was recommended for a later date with mileage recommendations to consider. I will definitely come back for those services.

I always take my Toyota to this location for regular maintenance. The customer service is great and most importantly we have never had any issues/problems with this location.

Luis from AutoNation Toyota was exceptional. His customer service was impecable from the beginning and he really made me feel at ease in a horrible situation. He is very personable and his communication is prompt. I have nothing but praise to give him.

From my first email to inquire into a used vehicle until my purchase of the used vehicle, the entire process was stress free and made easy by AutoNation. Provided me with a trade-in value for my vehicle before the dealership even saw the vehicle. This dealership REALLY worked to gain my trust and ultimately my purchase.

Nick and the service dept. was courteous and efficient. I bought my car at that dealership, two and a half years ago, but I do not plan to do so again. What should have taken an hour took 4 hours. There was No Excuse for me wasting so much time.

Had a appointment, poor customer service ,still took 2 hours for a oil change

I appreciated that they were fast to greet me as soon as I drove up and liked that they had hot coffee, a bit weak but glad they had it. My rep was Ani and she was very helpful and cheerful. The only thing I was disappointed was that my car was ready for about an hour an half but did not get a call to let me know my car was ready to get picked up.

AutoNation Toyota Gulf Freeway is one of the best dealerships in Houston. Reliable and you can find the best deal!!

Went in for a maintenance service and got charged two additional charges when it wasn’t suppose to cost me anything due to having the five year maintenance warranty. The representative charged me for a service I didn’t ask for and overcharged on the supply tax. It took them four hours to get out of there when I made the appt the guy told me it would take one hour in a half. Definitely the last time I visit this location.

I found my car online. Rachel called me, we discussed it, and she made me feel extremely comfortable. when I got there the car was clean, gased, and ready to test drive. the whole process was so easy!!! I will definitely buy from here again

Would not work with the service advisor again. Very rude and had an attitude.

I arrived a little early for my 11:30 AM appointment and was greeted right away. I waited a few minutes and was attended by Ani, the service rep, . she was very helpful. She quickly took the car information and some comments I made and my car was off to get serviced.

I was a little disappointed due to that I waited a little over 3 hours, I mean, considering the health situation out there , I think that they took long, since not too many customers were there .

Service was excellent car was ready within a good time frame

All employees work there are every friendly . Omar he's my service explain everything I need to know

Amazing Service! Annie, my service rep made servicing my 2020 Corolla a breeze. With everything going on with COVID-19, she personally came to my house and picked up my car and returned it afterwards. THANK YOU !

Great service ! With COVID-19 going on, Annie went above and beyond. We were able to schedule direct pick up from the house to have my 2020 Corolla serviced.

Great customer service , I would highly recommend this dealership

Service area takes too long to work on your car. I have come here 2 times to get my maintenance done and it has taken them more than an hour and a half to finish with my car. ( first time I waited 3 hours!) I moved states and was told when i purchased Toyota care out of state, they cold honor it here. However, many services I would get in FL they can't honor here. If that's the case I should just be going to FL to go get my maintenance done. I could get my alignment done in FL without a charge, even as simple as changing my wiper blades (which is included with my Toyota care.) They never want to do anything here or honor your Toyota care agreement. Definitely the last time I am coming here.

He tenido la peor experiencia en la compra de un carro "certificado" de autonation Gulf Freeway toyota. El mismo truco de siempre, te dicen una cosa, pero los documentos que te hacen firmar dicen otra cosa. La verdad no entiendo por qué son así ahora, cuando en el pasado han sido honestos y claros en lo que venden, por eso regresamos aquí. Muy mal manejo. Si no hablas Inglés mejor llevate un traductor, por que los detalles no están en español y los vendedores no están de tu lado. Pongan mucha atención a los de financiamiento, que no les agreguen cosas que no necesitan, la excusa es que el banco da mejor financiamiento, pero después de hablar con 2 bancos distintos los dos dijeron que lo que vende el dealer no importaba para ellos, solo les interesa la aseguranza full cover y la GAP Insurance. ‐‐-------------------- I had a horrible experience with the purchase of a certified used auto. BEWARE OF BUYING A USED CAR, do not trust their words, especially the additional warranties and prices, keep your eyes on the small print and the number in paper or you will add 5-7k to you final price. Oh and don't believe the 5 days/250miles, it will never apply to anyone according to their sales and management. I asked them to explain me in an email, but apparently they can't contact me in writing.

Employees services is nice and friendly

Jose Campuzano, my service advisor is always very helpful, professional and very thoughtful.

Very good and professional. Will go back when ready for a new car.

Way to long of a wait, and way to expensive! Labors double then most places and parts are outrageously priced! 😠

No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much

Every experience has been exceptional , and reliable

I had my car in for Inspection yesterday with Service Advisor Mike Pungitore, at the AutoNation Toyota Gulf Freeway Store. Service was EXCELLENT as ALWAYS and FAST.

The experience was great. I would recommend it to anyone

It was a great experience. The people was very friendly

Love my service adviser, Russ. He takes really good care of my Prius.

I had an appointment scheduled for a oil change at 9:30 am and it’s 12pm and I’m still waiting!!! Horrible customer experience.Only a oil change

I chose AutoNation for the convenience to the location of my job. However, I’m not satisfied with some of the staff. Jose is the WORST customer service rep they have. The rest of the group is pretty good. The wait times are never what the rep says they are going to be. Other than Jose, the rest of the team is friendly. If not for its location, this place would not be my first choice. They are super expensive and charge top rates for parts and service.

Mike Smith was my salesperson and he was awesome. From the moment I test drove my car, he explained everything there was to know about the car. He was not pushy as many others are which was a plus to me.

excelente atención yo iba por una tacoma 2017 y ellos me ofrecieron una 2020 gracias Judith Ruiz excelente atención

Jose is the best. The in service didn?t take long and provided me with the best customer service.

Love the service and attention to detail 000000000000

I had a service done on my new Highlander Toyota. I receive an excellent service from Mr. Felipe. Thank you

From the moment I arrived to this dealer, I was met by the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I had a great experience. Everyone spoke to us and visited. I truly recommend visiting.

From the moment I arrived to this dealer, I was met with the most professional and friendly personnel. The buying process was smooth, the sales person was very friendly and easy going, he was extremely knowledgeable about the vehicle I was trying to purchase and most importantly, he was honest. The negotiation process was very smooth and they worked with me on the price. The finance person was very friendly and very professional. Overall the most satisfying vehicle purchase I have ever done. Thank you Mike and Taha, keep doing what you do, you have earned my business.

I REALLY DON?T LIKE AUTONATION S SERVICE FEE 23.23$. This is the first time in 5 years u charged me a 23.23$ service fee. Everyone is trying to steal money calling it a service fee. I was hit by a car in front of my service manager Tim. There was another women who saw , the car back into my right lower leg. Really yes Really. William Hickerson

Tienen un gran servicio al cliente y sobre todo aclaran todas las dudas gracias judith y las personas de financiamiento

Excellent customer service parts, facilities, and overall review

Great service. Abc. Mgr. Russ Kloskin is the best.

Exelente Servicio y amabilidad Jhoanna Becerra Súper recomendables ..

Good service and really helpful people. Beautiful facilities, Clean and well kept.

Mario was so easy to work with. I love my new RAV4!!

Ani Varvar, the customer service rep, was very helpful and is always very friendly.

I loved the service and everything about my experience at the dealership. Associates Aziz and MJ made the process so much easier and relaxing.

I took my car for service and the service advisor Omar Garcia , was very speedy , also very helpful and explained the process . Thanks Will be back again

Bought brand new car 6 month ago. Was excited to be the only owner to maintain the car with best services through dealer that?s certified and after first oil change all my thoughts went down the drain. After first service for oil change I drove my car out of the lot and after short period of time noticed strong burning odor. I called Autonation Toyota where my car was serviced and requested for my car to be towed. Checked oil level and it barely showed any oil. Driveway has huge oil puddle, underneath of the car it?s covered with oil and found out that unfortunately the service that was performed was done inaccurate that led to have oil leak. I am now very concerned if my car is safe to drive. Any lack of engine oil in the system, or even dirty oil, will lead to extreme engine wear, and driving a car low on oil can lead to some pretty bad situations. If you run out of engine oil, your engine will fail. I am going to follow up with manager and will follow up with updates.

I asked for front brakes to be put on new and rotors and they installed the back brakes ....?

I drove in without an appointment and they took care of me immediately. I went in for my 15,000 mile service and was out at the time I was told. Waiting area is clean. Coffee is good and the wait never seems long. Special thanks to my service advisor Mr. Garcia for always making me feel like an important customer.

Great job, friendly service, price matching and 3 year 36,000 mile warranty. So can’t do any better anywhere else. Also great service work financing and zero interest for 12 months. Can’t beat that!

Always very easy to get in and out of there. Nice and clean. Nick did a great job for me!

Great service, car was finished in time . waiting area is nice .

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I?d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it?s okay because I?m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn?t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn?t accept my physical coupon but he would accept a competitor coupon from offline. This didn?t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn?t recommend this location.

The experience was horrible. I arrived and was greeted immediately by a friendly gentleman who told me a sevice tech will be tight with me. He even followed up after I’d waited to see why I was still waiting. So far the sevice is perfect. The technician came out and he definitely lacked customer service skills. As I turned down the recommended devices, his attitude became worse. He struggled to open my hood and I offered to assist him but he declined and said he was going to check my plugs but it’s okay because I’m almost at 100,000 miles so I should go ahead and get the service. I declined because he didn’t check under the hood. He offered an alignment but I explained I already have a lifetime warranty and he cut me off and said the oil change will be 93.00 for synthetic oil. I explained I had a competitors coupon, which they always have taken in the past, and he said the coupon had to come from Autonation. I still needed the oil change so I told him to proceed. I went to check with the cashier and she told me that the coupons always had to be from an Autonation dealership. I asked her to research my account and she left to speak to service technician. When they returned to the sales floor laughing the technician told me he wouldn’t accept my physical coupon but he would accept a competitor coupon from offline. This didn’t make sense and I get all of my vehicles serviced at this location, so I left. I definitely wouldn’t recommend this location.

5 stars. Special mention to Abdul Aziz for helping me. Definitely would recommend autonation toyota gulf freeway.

I went to the service department to have a U-Joint replaced. The labor rate at this location is $168/hr. A U-Joint takes about 30min-1hr to replace. The parts cost of a U-Joint is about $50. So a quote of $225 to replace a single U-Joint would be reasonable. However, I was told that all 3 U-Joints should be replaced at the same time. I understand the need to replace all 3 U-Joints simultaneously, because when one fails then the other 2 may be close to failing. This, however, is not my complaint. My complaint is that I was quoted a price of approximately $1,500 to replace all 3 U-Joints. This quote was for 7 hours labor @ #168/hr and 3 U-Joints, whose parts cost was quoted at $360. So I took my truck to my personal mechanic who replaced all 3 U-Joints for $300 ( 2 hours labor @ $80/hr parts). IT DOES NOT TAKE 7 HOURS TO REPLACE 3 U-Joints. You can charge whatever rate/hr you want, but you cannot charge a customer for time that you do not spend repairing the vehicle. Technically, this pricing policy is not illegal. They inflate the amount of time that it really takes to do the repair, and then they charge for each U-Joint individually at that inflated repair time. However, in reality, they only spend a fraction of the time repairing the vehicle. So in the end, you pay for 7 hours labor, when in actuality it only took less than 2 hours to do the repair. This is common practice at auto dealership repair centers. Just thought you should know...

Small problems not taken care of ie seat belt retractor not pulling belt back

took over 3 hrs to do oil change and tire rotation, after having an appointment. The only thing that the rep was saying was they are working on it.

Friendly staff and well trained to help with your needs.

Great experience, although the wait time just for service, oil check always too lengthy!

Great staff ! They went above and beyond to find me the car I was looking! They did a great job with the credit application too. I will definitely recommend this place to my friends and family!

Mike Pungitore was friendly and very helping in explaining the service that was being performed on my Rav 4. Very friendly environment with great communication. I would recommend this dealership to anyone looking to buy a car or having service performed.

Great service; Service advisor Ani Varvar is always very help full she answers all my questions every time I come. Tech leaves my car running like new.... Great customer service and car maintenance service!

I knew exactly what I wanted and had an email quote from another dealer that I was willing to pay. The General Manager got involved at the start and looked at my trade. He came back with a very good number and asked what it would take to sell me a vehicle. I showed him the email quote and said if he could get me that Tacoma, I'd do the deal. He came back in a few minutes and said they would do it. It came in that night and I picked it up the next day. The floor salesman was very helpful during the whole process as well. Of course, I had done my homework before I ever stepped onto the showroom floor. Overall, this was the lowest stress car purchase I've ever made.

We purchased the lifetime alignment for our vehicle. They changed the name from Champion Toyota to AutoNation Toyota several years ago and we have been to this dealership for 99% of the maintenance and repairs since the name change. Today, they decided to no longer honor the lifetime warranty on the alignment because "they changed names". I guess if they can find a loophole they can provide bad customer service and justify it.

Great experience! We have bought from this dealership before. This time, as before, it was a painless enjoyable time. No hassles, everything on paper up front. Friendly and helpful employees. Special thanks to our salesman, Mike Smith, who was instrumental in making it an easy and enjoyable time. I would recommend this dealership and Mike Smith to anyone interested in buying a Toyota.

Dale did an excellent job making sure that our brakes were fixed!

Prompt and Courteous service. Understood my problem and noted it correctly. Great communication along the way. AutoNation has a great run write-up team...these guys and gals are hard working. They are getting it right!

Great staff and helpful people. Was assisted in a timely manner and service associate Jose helped me understand any and all issues with my car even tho I went in for a safety recall replacement. No complaints at all.

Great customer service, agent had a good demeanor considering could not locate my my next appointment. Went over and Beyond, great experience

Muy bien servicio ofrecen , arreglaron mi aire acondicionado

First oil change in 18 month. Still haven't reach my 10 thousand miles. They service my truck for oil change anyway. Customer insist. They said I need alignment on my truck. I drive rt 16 miles a day dont do any off roading yet they suggest me to have a alignment done. To sucker me to spend that extra money so i decline. Took my vehicle to reputable mechanic shop they said I dont need any. Alignment done at this time. Why Toyota telling me one thing and yet this mechanic saying something eles.

Ani is awesome Always on top of what?s going on Always informative

Everyone one I dealt with was very helpful and easy to work with

I am always satisfied with the service and attention.

Mike Smith was fantastic and very helpful. Will definitely buy all my future vehicles from him.

We bought a new 2019 Toyota Highlander SE AWD on 12/28/19 thru Mario Lopez and had a good experience with him. We traded-in a vehicle and 12 days later have still NOT had our old car loan paid off by Auto Nation as contractually agreed. We called two days ago and still have not had our call returned (or the loan paid off). This negative experience with the Finance office (Taha Yusuf) has obviously impacted our review.

My experience with the salesman and finance was excellent!

I was super lucky to go on 12/31/19 to get my oil changed at the last minute. My light indicator was reminding me and I was off work early so I called over to AutoNation to see if they were open and they were. It was wonderful to be able to do this before the holiday and this was after 3pm. Thanks for the great service.

Being completely honest I was not happy at all this time. I made an appointment, showed up early and was met by the worker in the bay that said he was going to get my advisor. When the man came out his name was Omar and I booked with Russ as the one I wanted wasn't available for that day. No big deal there that person may have called off for the day. When I told Omar I was there for my first service he immediately told me what they were going to do which included a tire rotation and since it was busy it would be about an hour to an hour in a half. I mentioned at this point I had purchased my own tires and they had there own schedule to be rotated so take that off the list of things to do so as to not mess with the warranty on the tires. He kind of stumbled at that point and finally agreed saying yes you have expensive tires and you don't want to mess with those Michelins. I hesitantly said ok and went to the waiting area. You see my tires say B.F. Goodrich big and bold all over them and when he said Michelin I was a little thrown off. But like I said, I let it go and went to the waiting area. I'm sorry but that leaves an uneasy feeling when your service guy doesn't know what he's talking about. Remind self he's not the one working on it. An hour and twenty minutes later I went up to Omar and asked how things were coming along. He says, Oh it's going to be awhile I told you it would be two to two in a half hours. I said, No, you said it would be about an hour to an hour in a half and since you do not have to rotate the tires it should be less, don't you think? Omar stared for a moment and said the inspection had already been done so it'll be done in at least another fifteen to twenty more minutes. I said I hope so. Hmmm he hasn't talked to anyone or looked at a computer at this point so how does he know?? Meaningless words seemed to be just flying out at this point. You can obviously see I'm being fed a line here. I go back to my seat and noticed Omar is all of the sudden running around all over the place now when this whole time he was basically just sitting around chatting with others and low and behold there's my vehicle. Was he frantically trying to stop the tire rotation? Did he really even know what was going on? So many questions. He called me up to the counter and said I need your signature very sharp and tight lipped. Not explaining what had been done or what I was signing. I had to ask and got very short snappy non informative answers. Well I'm sorry he was caught being untruthful and it made him feel he had to treat me that way. Bottom line...if you're going to work in that field, at least know what you're talking about and do not make crap up. The other thing I do not like is you cannot see what is going on with your vehicle. You have no idea what they are really doing nor can you trust that any work has been done at all. I have been burned more than once before and honestly if it wasn't for the first time service for warranty purposes, I wouldn't go there at all just because of the past mistakes that have happened. Each and every time I have have said something and yet it remains the same. Unfortunately every other dealer is across town. Now this does not pertain to the sales. Only one experience there and it was a good one.

Everything, especially Tommy Idele who keeps everything organized

truck was done in a timely fashion also the service representative was very professional

made purchasing a vehicle very easy and everyone was very nice great customer service

We had the best experience with Tim. On Christmas Eve I decide I wanted a Tacoma in Calvary Blue which they did not have on the lot. Tim was on it and managed to find one within a matter of an hour. We went through the necessary process (after negotiations) and I was now the proud owner of the Tacoma I always wanted. Since the truck was in Corpus Christi Tim gave us a date of delivery for the following Friday. He could tell I was disappointed not to get it sooner but of course I understood and I settled back to patiently wait. Tim called me 3 days later and said my truck was here and ready for pickup! A whole week early. I picked up my truck and I've been in love ever since! This was not my first experience buying a new vehicle but it was definitely a first in how easy and smoothly it all went!

5 Star!!!! all the way, Advisor name Dale was an awesome guy, full of knowledge and has full command in his work. I definitely will recommend it to others.

Nice people. Patient and respectful. No high pressure.

Abib was very professional and tried hard to help expedite the process.

I recently purchased a Ford Explorer from AutoNation Gulf Freeway. The sales associate I was assigned immediately handed me off to someone else. My new sales associate did a decent job. During the buying process I was offered a very low offer on my trade-in. I had a trade-in offer from another AN location which was much higher that I showed my sales guy. He went to discuss with his GM. The GM, Michael Child came over and immediately had an attitude and flat out told me he would not give me what I wanted. He said the other location did not offer me the amount I asked for even though I had proof they did. When I tried to explain this to him he told me he was not going to argue with me and that I was free to leave and purchase a car elsewhere. Not once was I argumentative with him. I have no idea what his bad attitude was for and why it was directed at me. I was shocked and appalled by his unprofessional behavior. The absolute only reason I did not immediately walk out without purchasing the car was because I did not want my sales associate to lose out on the sale due to his very rude GM. I informed my sales guy that I was not happy with the interaction with the GM and that I did not want the GM to speak to me again during the process. Later in the process another sales associate came over to try to take me away from my sales associate. I was told that the GM Michael Child was upset with my sales associate and was trying to take his sale away. I don't know what type of games and shadiness is going on at that dealership under that awful GM but it was beyond unprofessional. I purchased my car but will never go back to that dealership and will never recommend anyone else does.

Went to autonation Toyota and was received by Johanna. We appreciate the help and the great customer service.

Judith and Mike were wonderful! Easy buying process and repairs where needed.

Friendly, helpful and easy sales process. No high pressure or haggling.

Mike Pungitore explained the service on my vehicle very well. He was professional and knowledgeable.

GM Michael Child was unprofessional and very rude. He attempted to argue with me over the trade in value of my car. He told me I was free to leave and purchase a vehicle somewhere else. I was not arguing with him. I have no idea why he came over to speak with me. His attitude was terrible and awful. A GM speaking to a customer the way Michael spoke to me was appalling. I was working with a very professional sales associate. I have no idea why Michael came over to speak with me but he definitely should not have.

Good service. Stayed in touch made sure I was satisfied worked well with me very good person

Professional and responsive. MJ and Mike both treated us excellently. I will buy from them again.

My Service Advisor Ani Varvar is a wonderful person. Always helpful.

Not happy about what was said was done to my car. Air filter was not changed and my glove box door did not want to close. I know this because I had my husband help me with my glove box and he noticed that the air filter is dirty. had a very busy week at work so I had no time to take my car back.

Good at keeping me informed about the progress of my vehicle being serviced.

Thomas is a great Technician. Very personable and keeps you informed about repairs

Omar was very helpful. Will Be bringing my car back for services to this location

From the time I arrived until the hand shake as I was driving away in my new car 1st notch service. Polite informative and very nice people

People are very nice and polite. They ask if I need any assistant or can direct me to my contact person.

the best customer service

They deliver great service without the pressure of an up sell.

Quality Great Service and very nice Customer services ..!!! Felipe Bibian.. Thank you

Great service! The representative was courteous and helpful.

My sales guy Robert McVey at Toyota Autonation was straight forward with no typical sales BS, he was very honest with me and up front during our whole negotiation. I can’t tell you how refreshing it was to deal with a car salesman like Robert. I would recommend him to anyone looking for a Toyota

Did not appreciate the additional charge for shop supplies. The service rep was excellent. But the ?incidental? fee has me rethinking service here when my 2 year coverage expires

Overall I was and is please with this dealership I don?t like the wait time however

Felipe at the service department always provides the best in service and care !! He really goes out of his way for customers, me being one of them!!!! He is the main reason for the 5 stars!!! Give that man a raise!!!!

Victor C. Was an excellent salesperson. He was patient, helpful and very knowledgable about cars. There was no pressure to buy, just the facts and good results.

My experiences with Thomas Idele have always been professional. He is honest and treats me with respect. I have used Thomas for service on my Toyota every since I moved to the Clear Lake area.

I had a exceptional experience, my service advisor was very helpful with my whole process. Felipe was very informative and provided the best options for me. My whole experience was met to every standard. Thank you all for the great customer service. Im sure to returned back for future assistance.

Ani is an awesome representative. I went there for a air bag recall and she was able to provide me with a loaner car to do some shopping while they worked on my car.

Great service . Thank you

Mike Pungitore is the BEST!! I don?t dread serving my care anymore!!!!

Had Texas Car 2020 Texas inspection and service was excellent

Felipe is a great service advisor. He was very trustworthy, generous, and thorough with every detail about my alignment and oil change. From now on, i shall only schedule my maintenance visits with Felipe.

Very knowlegeable personnel, pleasant to work with! Never pressured and vert clean!

I have been taking my Toyota Tundra in to Autonation Toyota for over 7 years. They always take care of my truck. Thomas Idele is one of the best service managers I've ever worked with. He goes over each of the repairs needed - and is always great at explaining what is urgent, what is recommended, and what is not needed on my vehicle. They have taken very good care of me and my vehicle over many years

When buying the new RAV 4 XLE they didnt tell me about the Safety Connection 3.0 version which does not work properly and has huge issues. Never was aware of some futures this unit does not come with. Once I said yes and signed the transaction papers I felt ignored. Thanks anyways

Met my expectations. Service advisor was very friendly and answered all my questions related to the service. Very customer oriented.

They are very friendly, very professional, they always gave me directions, and they always help me, specially because they have personal speak Spanish.

Stop lying to people? Honor your word? Actually be ethical? I dont know where could you start?

Dale Thornburg was very attentative and very helpful. I was really impressed with his manners. The young lady that checked me in disappeared on me. I was there for an oil change. I was not going to go back to this place due to the last visit that took hours for an oil change. I had to speak to the manager to get my car. I was so mad but due to Mr . Dale I will return in January 2020.

Ari was great, explained everything well, very friendly, and got me in and out quickly !!!

We have bought two Toyota's from this dealer. Both times they were upfront, honest and transparent as well as very professional.

Jhoanna is an excellent sales She is a well knowledgeable and she has exell my expectations. I just can say I am very satisfied with my new car and the Customer Service that I receive it. The Finance process was easy and all work out perfectly. Thank you so much.

Service department goes above and beyond. Jose is awesome

Very happy with such great service.Thomas Idele was very helpful with everything .He explained to me that my brake and power steering fluid needed a change.He told me what could happen if the fluids weren?t properly serviced .Thomas was very helpful that?s why I always request his service when I take my truck for service.

Went Yesterday For My First Maintenance Service (Oil Change Etc), On My Toyota RAV4 And The Staff At AutoNation Toyota Were Very Friendly, As Always. They Kindly Greeted Me When I Arrived, Even Omar Who Was Appointed To Me (He Check On The Concern/Question That I Had Regarding My Display Screen Which Kept Dimming On And Off Which Is Normal Depending On The Areas That You Are Driving (Wether Shady Or Sunny, The Display Screen Will Dim), Thank You Omar)! All Staff At AutoNation Toyota Are Great, Especially Robert McVey Who Helped Us On Our Vehicle Purchase In The 1st Of June Of 2019 (Had To Mention Robert's As His Review Probably Got Sent To My Old Email Address And I Never Recieved It, Thank You Robert - 5 Stars AutoNation Toyota! ⭐⭐⭐⭐⭐ We Love The Toyota RAV4, GREAT On Gas)! ⛽ And Thank Y'all So Very Much AutoNation Toyota For Such For Such GREAT Customer Care And Service! Why We Love AutoNationToyota!! 🙂❤

The service from Mike was exceptional. I felt like he cared about me. When you have so many options, service is the only thing that sets you apart.

Showed up at 10:50 for my 11:00 oil change. Was told it would take an hour & a half to complete. I asked at 2 hours, was told they were just a little behind and that it wouldn’t be long. Checked again at 3 hours starting to get frustrated and he couldn’t give me a time when it would be done. 4 HOURS AND 5 MINUTES- FOR AN OIL CHANGE!!! Not impressed with the service. What’s the point of an appointment when the schedule isn’t followed?

Service was great! Felipe Bibian was wonderful and communicative especially with my busy/crazy schedule. Will be back for any service needs for all our vehicles.

No pressure, good follow up. Felt that they wanted to keep me as a customer. My third or fourth Toyota from this location.

I showed up early for my appointment. Service man, Dale, took my car for service right away. Waiting area was clean and pleasant. Dale was attentive and very helpful.

Very pleasant. My service representative Mike was amazing. When you have so many choices, great service is the only thing that sets you apart.

Thomas was extremely helpful, he went over what the problem was and how he was going to resolve the issue

Great experience if you come here speak to Francisco Gonzalez ! He is an outgoing and fun person to speak with. Not only that but very respectful and a good listener. His main goal is to understand the needs of the customers and get them the right vehicle for them. No pressure on his side, very understanding and polite. So if you come make sure you come seat with him!! 🙌🏻

Appointment was quick and easy to make with my service advisor. My appointment was on time and was serviced effectively and efficiently. You are received with a smile and you?re made to feel important. Waiting area is clean. Coffee is delicious, especially on a cold day. Waiting area is also comfortable.

The service Agent was very good. He responded very promptly to my arrival. Took care of my needs. He corresponded with me on the service from the start to finish

Great service experience here. Advisor (AV) is always polite and very helpful. Makes me feel like they really care about helping take care of my vehicle.

the Customer service person was very nice and detail

Brought my tundra in for brake service, but after inspection was told I still had another 5-10k miles left on them before needing replacement. I like that this dealership doesn't try and rip off there customers by selling services that aren't needed. After bad experiences at other dealerships, I will only bring my vehicles here now.

I did a walk in and expected it ti take at least 2 hours. was done in 90 minutes

We had a great experience with Abid as our sales person. He was very knowledgeable and very kind. I left with a toyota camry and I couldn?t be more in-love. He was very with patient with us and we couldn?t be more happy.

The service team is very professional and explained each step they were taking

Jose answered all our questions and was very professional and courteous. My husband and I have had nothing but positive experiences with Toyota autonation.

Good service and attended fast and nice suit he wore

I have used Tom, in the service department, that gives a lot of attention, listens and makes great suggestions on my car’s service.

Nick took good care if me.

I’ve had very good experiences with Auto Nations Toyota! Omar is my service advisor and I adore him

Great service experience! My service advisor, Omar Garcia provided excellent service.

Loved the promptness of my vehicle being ready from the time my service rep had said it would be ready. I also appreciated the complimentary wash for being a long time customer without me even asking for it!

Great service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Good people, no real pressure. Worked hard to get a deal done that I consider exceptional for me. Everything was great except the detailing...just wash the car yourself or take it somewhere. It looked much better before they got a hold of it. Came back with water spots, wax/cleaner still on car in spots, interior smears...just not a good job.

The experience was terrible car was miss priced initially and they advised they made a mistake and raised the price 2K. They then told me the vehicle was Auto Nation Certified and not even 5 days later I was in the Auto Nation Dealership getting the back breaks replaced because I guess they missed it and it wasnt certified.

Mi visita en autonation toyota fue muy buena me atendieron muy bien desde que llegue al servicio.

Been here 3 hours for an oil change and tire rotation.

Thanks to Francisco, with his help we got the Tacoma that I wanted.

the showroom was really clean and nice the salesman that we work with was patient and knowledgeable about the prices and he was up front with the pricing I highly recommend this particular establishment

Dale, in Customer Service, was extremely helpful and knowledgeable. He made a great first impression!

Nick was great! He got my car in and taken care of with minimal wait time. The service was fantastic and I would recommend this dealer to everyone

Brought my 2019 Toyota Sienna in for its 10,000 mile scheduled maintenance. Brought vehicle in at 7:00 am; drove out by 8:00. Service Advisor Ani Varvar was a great to work with. I could not give an overall rating of 5 stars and gave facilities only 3 stars due to the poor condition of the chairs in the customer waiting area. Several chairs had cracked/ split vinyl; not very inviting to sit in. Otherwise the visit went well and I'll be back again to have my vehicle serviced here.

Mr. Felipe as always provide an excellent customer service and my car oil change was done an accuracy time manner. Thank you very much

”I highly recommend you to purchase from Christopher he has the ability to understand your needs even when you don’t know exactly what your looking for. He tries to help you as much as possible and wants you to understand what your going to purchase. It’s hard to find someone willing to help you and go the extra miles if you have questions, want to browse, or needing to buy Christopher is your guy!! “ -Makely Sepulveda

Nicolas handled my repairs with excellent customer service. ...as always.

I came from Louisiana and was with my wife when we decided to look at a RAV4 we had in mind. I was greeted with a warm welcome by Chris Sepulveda in sales. Asked me about what I wanted went over my vehicle options and he helped me decide which one was best for me. At the end the price was right and the payments were even better. No pressure at all. Would definitely recommend to friends and family. -Manual

Had a great service. No delays. Easy explication of services. Found a way to finance work.

Everyone was nice and treated us with respectfully.

Thomas Edele was the man who took care of me - he provided an excellent job - although the repair ran much higher than I had expected, he did everything he could to help - got me a ride to my appt when the repairs ran 4 times longer than expected. I trust him - he has always been upfront with me.

In my opinion: Don't waste your time dealing with Clarence Hill (fleet salesman); he is the typical car salesman ~ full of BS!!! We (my family) have purchased 7 Toyotas from this dealership since 2004. We always dealt with fleet sales and had a great experience until the guy we had been dealing with retired. I bought a 2015 in 2014 from Clarence Hill and it went relatively smooth so I returned in 2019 to purchase another car. I told him what I wanted and after he quoted some prices on the cars I was interested in, I felt like he was taking my business for granted. I told him if I don't get a decent price then I will purchase a Honda this time from Clear Lake Honda. CL Honda has a brand new dealership and they are eager to make a deal. I also told him that I wanted leather installed in the car since it isn't standard. Clarence starts telling me that will be $1600 extra?!?! Which further confirms he is taking my business for granted. I know it's about $1K for leather so I called a friend's husband who is a GM at a ford dealership and he told me its $895 for leather and there is only one place in town that the dealerships work with. The 2nd time I went in to do a test drive and get some more #'s...Clarence tells me the price is $1400 (previously told me it was $1600 which I knew was BS) extra for leather. Clarence is soooo full of crap that he cant remember his lies. I told him "give me a decent price or I'm going to CL Honda next". I was in and out of the CL Honda dealership within an hour with my car chosen and the price agreed upon. And the leather was $1000 extra from CL Honda. Then I check my phone and Clarence had been calling leaving voicemails etc. I called him back and now he is able to give me a great deal. I told him it was too late and that he should have done that to begin with and not waste my time. As I said before, he took our business for granted. If you really want a Toyota, go to another dealership. If you want a Honda, go to Honda of Clear Lake.

Great place to purchase and service your Toyota. Tony the Service Director and Krystal, my Service Advisor, always take great care of me. They fix things right the first time and have reasonable prices. Keep me informed during my visit and always return my vehicle clean and vacuumed.

Had my vehicle serviced Omar was my service technician Took care of my auto repair and answered my questions Overall customer service was great!

Took my care in for maintenance, and I was totally satisfied with the work done to it .

Best experience ever at Autonation Toyota! Go see Pratik today!

AutoNation Toyota willingly stepped up and took care of me and my truck when two other dealerships would not. The first dealership that didn't offer me any help is located around the Southwest 610 loop, where I take (used to take, as of now) my truck for all routine maintenance, oil changes, inspections. When that dealership failed to do the right thing, I called up the second Toyota dealership in North Houston near Tomball, from where I bought my current truck. They offered no help in getting this known defect fixed at their dealership either. After shedding a few tears, I finally called AutoNation (where I bought my first Tacoma back in 1999, it wasn't called AutoNation back then). I told them the situation and they immediately said they were well aware of the issue and to bring it in, and they'd take care of it. They submitted all the paperwork and got the necessary approval to get this known defect fixed, so that the expense didn't fall solely on me, as well as other customers having same issue. AutoNation isn't that close to where I live, but from now on that's the only place I'm taking my baby, and where I'll be purchasing my future Toyota's.

Took my car for an oil change and state inspection almost 2 weeks ago, waited 5 hours without any updates from the advisor during the time. Three days ago, started hearing weird noise from the engine while driving and the car stalls while I was driving to work. Fortunately I was already close to the parking lot at work or else who knows what could've happened if I was driving on the highway. Asked my colleague to help figure out the problem and saw that there was no oil on the dipping stick. Yes, I've been driving the past two weeks with leaking engine oil. Calls AutoNation Toyota and was told to have the car towed to them so they can check on the problem. Tow company that the roadside assistance hired came 3 hours later than they said. Finally my car arrives at the dealer, the advisor in charge of my oil change service calls to ask for details of the issue, says he would call back with an update the next morning, no offers of a loaner if needed assuming that I'll be fine without my car for who know how long. Next morning, NO CALLS AT ALL! So I called his direct line around 9:30am and left a voicemail. After 3 hours of waiting, still nothing, so I called the service line and found out that the advisor had the day off. Are you serious? What kind of service is this? I would've been a fool waiting for his call if I hadn't took the initiative of calling. The worst thing is that the person I spoke to told me she'll call me back after she talks to the technician about the status and the work on my car. So again I waited. After two hours, at 3PM, still no call so I called again and asked for the person who I spoke to, and I was told that she has left for the day. WHAT?! Is this for real? Just because my case was assigned to someone that had the day off means I shouldn't get the service you are supposed to provide? So I nicely asked the person on the phone to please find out what's going on with my car because almost a day has gone by and no one even told me what was the cause of the problem and how it'll be fixed. So the guy puts me on hold, comes back in a couple of minutes and tells me "they're working on it and should be ready next morning, your advisor will give you a call." So I asked if he can at least tell me what they're actually working on, and of course being the advisor that's not responsible for my car says "your advisor will give you a call tomorrow morning." At this point I am speechless and running out of patience, and after an hour I decided to call again and if I don't get an answer I will have to speak with a supervisor who should be able to tell me what's going on, hopefully. Finally, the person who answered my call was very helpful, put me on hold for ten minutes and explained to me the cause of the problem, faulty O-ring on the oil filter from the oil change they provided, told me about the works they had done to make sure the engine is working fine after the damages from the lack of oil, and that my car is ready for pickup. (My car is actually ready to be picked up!) She then transfers me to the service director for more details and ensured that there will be no cost for me since it was the faulty O-ring. So I said I'll be there in 30 minutes (thankfully a colleague of mine offered to drop me off there). I asked the director if I should ask for him when I get there, he says he'll be off by then but ask for this other person. When I got there, asked for this other person, was directed to his desk and told to wait. 10 minutes gone by, this other person is nowhere to be seen, but I do see my keys and paperwork, so we asked a nearby advisor if the guy will be here soon, the nearby advisor was nice enough and offered to help instead of the never-ending wait I've gone through. Although he helped me with getting my car back and the paperwork, he couldn't answer the questions that I had since he doesn't know about my case, if I wanted my answers, I would have to wait who knows how long for the guy who was supposed to help me to come back. I did not want to waste another second of my life dealing with this so asked for the guy, or my actual advisor to give me a call when they're back. At this moment, while writing my review, no follow-up calls, nothing, as if nothing happened. In the end, I got my car back in working condition, crossing my fingers on this since won't really know the damages until other problem occurs. After 2 days of dealing with this mess, it's really disappointing to see how ridiculous their service is, from the oil change to fixing the issue caused by the oil change. Throughout this whole time, no one offered any service or future service, no word about the cost of towing if it's more than what my extended warranty covers, or even a refund of the oil change, as if this whole thing wasn't caused by their faulty piece of equipment that they should've checked. Why should I have suffered for their mistakes when I paid to prevent issues from happening? It feels like I was taken advantage of because I'm an Asian female. I was a loyal customer, bought my car from them 4 years ago, had my services even state inspections done with them, and yet no one wanted to help, what a let down. Hopefully, after sharing this review, no other customer will be treated this poorly and have to go through this unpleasant experience ever.

Porque yo eh tenido una mala experiencia con eyos especial mente con felipe el del departamento de servicio 4 días después de ver yevado mi camiota le pedí un reporte de lo que tenia y el ya me avía dicho que tenía mal un silindro es un metitoso yo les recomiendo que no balla a AutoNation a comprar un auto ay

Ani Varvara is taking good care of her clients. Give her an increase.

Quick and easy! Everyone was helpful, Autonation has it down when it comes to car buying and selling!

Great service!!! Mike was extremely helpful and knowledgeable!!!

Great service and will make sure you are given the best deal .

nice and friendly.... waited a little longer then expected but some extra stuff done...

La persona que me atendió muy amable y me explico muy bien lo que necesitaba cambiar y en esosñol

La compra más estresante de mi vida una Tundra platinum 2019. El servicio que le an echo a mi troca a sido pésimo!! 😡😡 E tenido que pasar por tanto que e hablado con el Service Advisor, Service Manager, y asta con el General Manager.

Though I had a long wait, because I didn't have an appointment, the service was great. Thank you.

Jesus was extremely helpful and communicative when I brought in my Camry. The overall experience was great, and I'll definitely be back if I need any more repairs done on my vehicle.

Very good,I not have to spent that much time to get my services

We have been bringing in our company shuttle vehicle for years. The battery has been reported weak and once it failed. Advisor didn't bother looking if it was under warranty or not. Upon next oil change they reported good again, after last time it failed, saying the corrosion got cleaned up. Now the battery is dead, we had to get it towed so warranty could be applied to it. Kept on asking when would it be ready thinking a simple battery change shouldn't take days. The advisor this time didn't bother saying until the end of day 1, that they need to order it and it's not going to be ready. No follow up we had to call in on day 2 when they said it might be tomorrow. 3 days for a battery replacement? And they are selling millions of these vehicles and got none in stock? Extremely disappointing. especially after all the years we have been bringing it in, and spending thousands of dollars for maintenance. A manager could follow up if they care, but I don't think they do because I left a voicemail and never got a call back from them. All they want is the big bucks. Who is going to pay for the towing fee and for the time the vehicle is out of service?

Great customer service, Auto Nation received my vehicle without a previous appointment due to brakes not working and performed the 120,000 miles service. Got my vehicle back the same day and now runs like a brand new. Thanks Tu for taking care of my car

Muyvien te atiende ino esperas de masiado

Great service and quality maintenance. The car was serviced accordingly.

After oil change, they did not refill brake fluid or cooling fluid when is low

It's a friendly people you can talk into the managers a straight Feeling happy to make a deal

Great customer care. Been using them for my auto needs for 12 years and will be continuing to do so.

Best experience ever at any car servicing place. Ani was so nice and actually explained item by item what my car needed and price and then at then end she went thru it again. She is a toyota rock star. Plus my car was serviced well .

Great place to have your vehicle serviced. Will be coming back for future repairs. The people are nice and friendly.

Mike Pungitore, in the Service Department, was nothing short of professional and attentive. We expected excellent service and we received it.

My advisor kept me posted at all times, while my car was in the shop being worked on.

Went in for maintenance and as usual the process is kind and enjoyable. My car feels brand new every time after coming here.

The safety seat bag fix was done in reasonable time. The serice rep was extremely nice.

I went for 2nd service at 10000 miles and attended By Mr Omar , he was polite , he asked me to wait for 1 Hour and 30 minutes and after that he handed over me the car duly serviced I find everything satisfactory . I have anothe vehicle for service next week and will go to Mr Omar again .

super fast service and great customer service, and close to mu house

The sales and service personnel were extremely courteous and helpful. This is the third vehicle I've purchased from AutoNation and I paid cash for all of them. For some reason, someone up the chain of management refused to accept my personal check on this third purchase. I had already signed over my trade in and didn't even have transportation to correct the situation. Fortunately, the salesperson offered to drive me to a branch of my bank (15 miles away) for me to get a cashier's check. It was a humiliating embarrassing experience. I will find another dealer for my next purchase.

they have figuired out my problem working with russ and mike smith. they got the job done!!

Yes they were very nice and had my car finished in the time they said. Will sure go back when needed. Thanks for the good service and checking what needed fixed so one trip got it done.

Great place to bring your vehicle for repairs and oil changes.