My car had a recall item, I took it to Autonation Toyota. I made an appointment, while there. I also asked Felipe Toyota service representative to install tinting on my car. He made an appointment for the next day. My car was ready before the time that Felipe promised to have the car ready. I am very happy with the service performed and the courtesy of the Toyota personel.

Very poorly managed organization, went in for Recall on Air Bag, service person told me to have a seat in waiting area while they checked for parts. He said if in inventory they would fix the malfunction approximately three hours, I said I would wait. After two hours of waiting the service call for me to tell me they didn't have the part and my car had been setting in the parking lot all that time, ha said he was sorry. Didn't tell me what the next steps would be to get the critical recall fixed. So I left, I can't believe they can stay in business with the currently managed organization. I'm in the market for a new SUV for my wife but it won't be with any Auto Nations facilities. Disgraceful!

The people in the dealer are friendly and honest.

What a total nightmare I've had with this place. Needless to say, I will not be returning. It all started a few months ago when I took my truck in for it's 10K mile service. I waited 4+ hours for the service to be completed for a basic PM. For my trouble, I was given a free 'Showroom' Detail for my next visit. Fast forward to yesterday, when I took my truck in to have the alignment checked. The alignment trouble started happening right after I got my truck back from the previous PM. Keep in mind my truck has less than 10K miles on it. The service department told me the alignment problem was not related to the previous PM they conducted. I contended that the alignment problem was a direct result of the PM as it started happening right after I got my truck back. Auto Nations response...tough luck. I was charged $175 to fix something I, the customer, believed was their responsibility. To top it all off, I used my free 'Showroom' detail on this visit too. What a joke. If the finished product of a 'Showroom' detail is what I got, then I'm embarrassed for them and the vehicles on their showroom. I spent an extra 2 hours and had to go to a self service car wash to finish their job. I'd challenge everyone out there to think long and hard about putting your trust and your vehicle in their hands.

Service is fast, friendly, and professional! Always happy with the service and employees.

satisfied with the experience

Salesman Abdul Aziz was outstanding. Very thorough and professional with no pressure. Taha was our finance person and he was outstanding as well.

There service department screws people. I serious think they find ways not to honor warranties. My disabled mother has tried for almost a month to get her a/c looked at and get a loaner car she was promised. No one said she needed a credit card. She is not renting a car it is a deslership loaner. Her bank account was hacked and she has not gotteb her new card yet. She had to leave with her car. So still no Service done and no service manager around

I took my vehicle to get an oil change, and it took 2 1/2 hours! That is the longest oil change I’ve ever experienced. Mind you I had an appointment, so it’s not like I walked in and had to wait in line. There was no sense of urgency, and some of the service providers were late which is probably why they were backed up.

All went great, technician took the time find and fix a strange sliding sound that was actually coming from my side rails

Bought a 2018 camry xse. The price was good. But after the sale which we added the tint, floor & trunk mat set I am waiting 3 months now for the trunk mat!!!! I have been there twice after the sale Autonation never has my mat (i live near willowbrook mall). My sales person said they will drop it off at my work. I txt him for several weeks and he has not done it or does he even respond. Do not buy a vehicle from them and leave without everythng you paid for. Autonation service is horrible!!!! I will be passing by there to demand a refund for everything!!!!

Fucking horrible!!!!!!!purchased brand new Toyota Avalon 2016 in March of 2016 purchased everything! They will not answer my calls! They give the run around. They lied to me! All I fucking want is a copy of the agreement on the vpp and they can’t even do that! FYI never purchase from this dealer they are not part of Toyota franchise they are private owner so no other Toyota can service or help you unless it’s “autonation” there’s only a handful of them. Luis Castilleja is a liar! Don’t trust this dealership!!!!!!!!

My service advisor was Ani! I made an appointment online and once I dropped off my car Philip her coworker helped her while she was busy with another customer. He advised myself and husband what we recommended what needed to be done. And assure us that they call me once evrything that was asked to be service be done and called me. My car was done within 2/3hrs and they even washed my car. Drove my car off the lot my car was washed, drives smoothly and maintenance was done. Thanks Ani and Philip for your customer service. Will definitely be back for my next service.

Very good.I kept info on everything that was done and what needs to be done.

First time buyer by myself!!! Snagged myself a 2015 Toyota Corolla with the Viper security system that also came with remote start! Valente (the internet sales manager) is an awesome sales person. I never felt pressured to make a deal whatsoever! And the experience I had was worth sharing. I came in to look at some different Toyota Corolla vehicles they had available. I was purchasing used, NOT new. Valente took the time to allow me to test drive different ones and made sure he knew what I needed. The entire process took roughly 5 hours, but that was also because I was not entirely sure what I wanted. Bottom line, Autonation Toyota is a great choice for choosing your next vehicle. NO HAGGLE PRICE, LOW APR RATES, and a wonderful internet sales person. Thanks again and keep up the good work Valente!

Kenneth Stromile is an awesome car salesman! I love my new Nissan Murano! I had a great experience at AutoNation!

I only come here for routine maintenance on my vehicle, and it is always a ridiculous wait time. Once they locked my keys in my car and I had to get someone to bring me my spare which took an hour. Then they took another three ours to change my oil. I always make an appointment hoping that it won't take 3 hours but it always does. Please tell me if there is a different Toyota dealership that takes less time to change the oil.

I purchased a 2017 Tacoma from this dealership and I feel that it was a bad experience. I was told that the truck did not a window sticker on it so I was not able to see what options were included in the truck. The negotiations started at a price much higher than what was advertised on the website, when I showed the screenshot of the website I was told that the manager had "just updated the price". The screenshot that I had was from hours before, so this is something that I can see happening to people all of the time. I am still waiting for the free alignment that I was told I would get since my new truck needed one within the first 2 weeks of owning it. I can say that this experience has been filled with lies which is something that should not be tolerated anywhere. The salesperson was great, but who knows who was exactly lying about changing the price on the website while we were negotiating...next time don't lie about the price when everything on the internet leaves a timestamp.

Toyota is the best. Thank you � Toyota For my new Tundra and new car

Chana was great, good costumer service, since i had an appointment my what time wasnt long I liked that.

From my salesman Arturo DeLeon to the manager on duty on the day I bought my 2018 Toyota CH-R and finance, they were all great to work with. I have purchased other Toyota’s here and will always come back. My salesman made sure I was familiar with all of the features on the vehicle.

My corolla is comfortable and runs very quiet. I am happy with the decision to get it.

Brought my car in for an oil change and pointed out that the steering wheel in my 5 month old car was peeling Was told they won't replace it. Got a letter in the mail 1 month later that my new steering wheel was in and I needed to schedule a time to get it replaced Brought my car in sat morning for a 1030 appt. Had to call them at 455 for an update. Was told that the work had to be approved by a supervisor and my car wouldn't be ready until Monday Monday get a call that my car is ready and nothing has been replaced. They denied my warranty claim. Can anyone keep track of how many lies I've been told over the course of 2 months? Hate this place. Hated it before and this just confirms my feelings. Thank you for wasting my time and not correcting an obvious deficiency in your workmanship Once you've mailed me the "we'll fix it" letter, the warranty issue should have already been resolved. Luckily I bought my car from another Toyota dealership that has 1. Customer service skills and more importantly 2. Follow through. So I'm confident the issue will be resolved. #donewithautonation

Great service. Fast and easy . Taha in finance Dept was awesome. Thanks again guys

Jimmy Nguyen in the service department always does a great job for me. If you have to pay for anything though, those ladies are pretty rude. Too busy selling their cookies. While I was waiting for my car the last time, a guy walked up asking me what kind of car I had and began telling me that there was a shortage of used cars due to hurricane ike. This guy never once said he worked there and had no name tag or Autonation shirt. He told me he could put me in a new car making the same payments and I told him no. Again, never introduced himself or anything. He also wasn't asking any of the others. Made me feel very uneasy.

I just recently got my Tacoma from this dealership and it was a great experience! Jhoanna was very kind and patient with us, made sure that me and my family were happy. I will definitely come back here for my next car purchase. Jhoanna and Gerardo made us fell at home, great service.

I got MERZ E350! Nice price, good deal A+++++ service. Highly recommend

Judith Ruiz was so helpful, nice, and patient! She went the extra mile for us.

I would give 0 Star if I could. Every time I come here is at least few hours wait. When I first got my car, they had to put in the weather tech floor mat for me, I had to wait for over an hour for them to do that, and still had to come back the next morning to install the roof rack, I waited at least 2 hours for that! That’s my first experience as buyer. Today I got my first service, I made an apt for 11:30am, came here talk to the first guy, he said with apt is 2-3 hours wait. Really? Then what’s the point of making an appointment? But I was fine with that, I got my phone my laptop and ready to wait. Then the second guy came up getting my information, and he couldn’t find my name in the appointment list because the person that took my appointment over the phone never put it in. So now I either sit here as walk in and wait at least 3+ hours or come back another day. Ridiculous and speechless.

Recently purchased a 2015 Ford Explorer XLT from here and Mia Quintero was my very helpful sales lady. I strongly recommend her for anyone looking to buy or trade for a vehicle. She is very professional and knowlegable with all information you need to know. This place has many automobiles and great prices. At least, contact Mia and she what she can offer you. 5 star service!!

This is the second vehicle we purchased from this dealership. We would like to commend this dealership on their great service department as well as service personnel. We will certainly be repeat customers in the very near future.

I've read several reviews that were bad here but Emily Powell did everything she could to help me. Now if I get called when my replacement dash gets delivered I will give an even better review

Autonation is very accomodating to customers. I enjoy that. Cost may be another thing.

There is no sense of customer service. Vehicle delivery was slow. Incorrect information given by representives. This representative Babar at the dealership was unclear on providing the next steps and stated someone else would be helping us. After waiting for an extended period of time, I had to find a representative to assist on an issue that ended up not being resolved. Do not waste your time here. That’s what they do... waste your time!

We had a hard time finding our contact. The wait for a standard maintenance service took a long time too.

TERRIBLE CUSTOMER SERVICE . Regardless that I still have free oil changes I doubt I'll be returning .

Thank you so much Michael Villareal you are an exceptional salesman thanks for your effort, for going far and beyond helping me to get a car. Like you sense of humor, you really know how to make smile no matter what! Gerardo Garcia manager thanks for all the help, for look for a great offer, for being clear and for explaining everything step by step, answering every question and great talk. I'm super excited with my new baby iM!!!!�� Definitely would recommend them specifically!!!!

The service was great, I will return for service and repair needs.

We scheduled an appointment for a service to be done on our car. Dropped it off at 8 am... they call us to pick it up at 5 PM . Something that should’ve taken 3 hours 4 hours MAX so yall said. Took 10 FREAKING hours! So ridiculous. I am so angry. We were supposed to be somewhere at a certain time and y’all put us behind our schedule and late. What’s the point of an appointment if you’re just gonna do it whenever y’all choose to do it.

Great service even on a busy Saturday! Kudos to the service Department!

I just had my maintenance done at Auto Nation this week. Chana Harvey was outstanding in helping me. She was very pleasant and people like her are a joy to be around.

HORRIBLE service department and customer service! I bought my car from this dealership and took it for every scheduled maintenance. When my air conditioner stopped blowing cool air my natural instinct had me take it here for service. WORST mistake of my life. Paid over $2000 for repairs. 5 weeks later the same problem. I took it back and was told I would need to pay an additional $1500 for it to be fixed. After 5 days of phone calls and in person visits to the service department I was finally able to speak with someone about my issues. They then decided to “waive” the labor expenses since I had “spent so much money recently”. I was told I could pick up my car the next day. On that day I got a phone call stating “I’ll be honest your car was put on the back burner today. It’ll be ready Monday.” Monday I receive a call stating, “while fixing your vehicle we found a small leak in your radiator”. Big joke! Another $500 later I leave with more issues than I arrived with. POOR SERVICE! Please DO NOT take your vehicle to this dealership for service! You’ll be sorry!

Excellent service, and delicious coffee, thanks, Mr. Abid Bhatti, the service you provided to us was outstanding :)

I bought my 2018 Toyota Camry from Mike Smith at AutoNation Toyota. This was the best car buying experience I have ever had! Great price, easy to work with! Mike ordered the exact car I wanted he kept me up to date and even put the car in their side show room so the 1st time I saw the car is was on display! I will refer anyone I know looking a Toyota to Mike Smith and I will buy from him again!

My sister n law and I went to the Auto Nations/Toyota dealer 45s 12111 Gulf freeway 77034. Her Toyota Tacoma is having problems turning on. We started off with Ms. Ani Varnar Service Advisor she had the mechanics run a diognistic check on the battery and starter. The diagnostic check determined to be the Battery and the battery posts were really corroded. The battery has a partial warranty. Well Ani said they could replace the battery just pay the difference, but the problem was that the post were so bad that if the messed one up we would have to replace and pay for the post and labor. I told her I would take the truck home and take the batt out myself and bring it back. Well she said that I would not be able to do that because I did it originally thru service dept. I called BULLSHIT, so the loud mouth that I am asked for a supervisor. I spoke to Mr. Anthony Pereira Service Director he said that dince they had done the replacement thru service I had to go thru service for the warranty. So I said what if it broke down. He said TOYOTA would hve it towed. I was so mad I said before we continue to talk I am gonna spread the service I receaved here today on Social Media. Then I said I am gonna take the truck all the way to Brownsville, Tx and have them tow me in. His responce was Toyota would tow to the nearest dealer. I said no i would make your TOYOTA DEALERSHIP TOW ME ALL THE WAY TO THIS DEALERSHIP THAT DID THE ORIGINAL WORK. Then I said who wins. Not you. To my surprise he came out with, I tell you what Mr. Sanchez we shall replace the battery you pay the difference. If we tear up a post line, we shall replace it FREE OF CHARGE. I was like wow. This was the best customer service I have receaved. Wow. I recomend anyone to go out to this dealership. They have an awesome customer service dept. plus they have an awesome selection in vehicles and deals. Check them out. I came out a happy CUSTOMER. Thank you Mr. Anthony Pereira & Ms. Ani Varnar

Service was the worst I've ever had after a 3 hour run around I still left with no vehicle . It was all God's will and I'm thankful for that these people are a joke and only care about themselves not the customers

They did a great job, the a/c blower motor fix the blower under warranty in no time. IN & OUT

Called about extended warranty work, well before the expiration date. Was told part would take six months to arrive, due to number of cars needing repairs. Requested part and waited. Six months later (now outside the extended warranty) I called back about scheduling the repair. The service rep I used no longer worked there and there was no record of the part ever being ordered. The service manager agreed that they dropped the ball, but there is nothing they can do without documentation. Nice catch-22. I'm now out $1800. How do I award zero stars? It's sad when the only recourse a customer has is social media, BBB, state AJ, and the NHTSA.

Ani in the service department was very helpful and friendly!! Great service

Ani Varvar, the Service Dept. Advisor, did an excellent job explaining the service that was completed and also providing me with a quote with prices that my car needed. Great job!

Are very friendly and helpful and service on my car was quick great job....

Excelente servicio gracias � por todo

The process was ridiculous the lies were huge. Levi was my sales person. He told me it would take 1 HOUR to detail my new car. Well 3 hours later and nothing has been done. I would of left and came back. The used car manager was a rude lying jerk. Wish I knew his name. If it wasn't for the good prices and the kindness of Jerry the GM and Juan in finance I would not of stuck it out for the past 7 hours and still counting.

The people and the services that they provide are great. They are very friendly, helpful, and professional in assisting in their customer's needs.

Quick, courteous service; I'll be back for future service needs.

Very welcoming knowledgeable employees! Great experience. I will definitely return to buy here!

Levi helped me get in to the car I wanted to yesterday. I retract my previous review and my "bad" experience. Kenneth is a good guy and came and made nice with my dad from our visit on Saturday. But wow! Levi and the finance manager did an EXCELLENT job helping me out. I know going forward that my girlfriend and I will be loyal Toyota customer's. Thanks for all the help!

Thank you to Luis and Joanna, great car buying experience!! Highly recommended, they went above and beyond!

I was pleased with the service. Agents are very friendly and informative. It did take 2 hours for an oil change, but I went on a Saturday. Maybe that's why.

free gourmet coffee but most of all was felt valued by the advisor. They could be speedier...

Emily was the best. She took care of me when I came in for my tire. She even gave me a rental until my tire came in. Thank you Emily.

My Service Advisor was Jimmy Nguyen. He was prompt, knowledgeable, and friendly. The whole crew at AutoNation Gulf Freeway are commendable.

The worst dealership in Houston. They have owed me money for almost 6 months now. The finance manager Devonte always says he's working on it, and that it should be resolved soon but it never is! No one answers the phones, no one does their job. The only thing they are worried about is moving product as fast as possible. Customer service is TERRIBLE!

Horrible customer service & horrible communication from the service department. They don't care one bit how much it is affecting you or show any concern for when your hood pops up and smashes your windshield after picking it up from them. This dealership sold us a van that has left our family stranded on several occasions. We will never spend our hard earned money here again.

Thank you AN Toyota Gulf Freeway, great deal on my Highlander and trade-in of my 4Runner. My salesperson Ryan Albritton was excellent and made the process easy. Free dealer options were added with purchase.

Went to get a car but left with dream car. The sales rep Jhoanna took care of me. The only thing is the guy who handled the interest rate need to learn a bit on customer relations. Other than that one person everyone was awesome!

Thomas was my service representative and he was very professional. He set me up with a loaner but had my car back the same day! Very impressed!

very good service.waiting time was not badat all. Service writer was very efficient and helpful.

Thomas Adil – was there when we need him. I want to thank him for going beyond giving us good customer service. Great job

Kevin was as friendly, helpful, and knowledgeable as can be and we had a nice visit, too. He looked after my car and I appreciate his help. Thank you, Kevin.

My 2 yr maintenance check went well, courteous and fast service. My only complaint was that after I left they emailed a receipt to my daughter-in-law's email instead of mine. I called and asked them to tell me what email address they had on file for me it was my son's email address! They were apologetic, but could not explain how this happened. Accounts are through phone numbers not names so this shouldn't have happened.

I purchased a 2015 4 Runner Limited, needed side board. Annie service rep was very helpful. Friendly and courteous, very helpful. Then I needed my license plates put on and another minor ck up again Annie to rescue. I like this place so far

They do a great job here servicing my vehicle!! The services dept and advisors are very friendly and helpful even if you aren't their scheduled customer as are the guys on the drive, always helpful in letting your service advisor know you've arrived. There are busier times than others but comfortable waiting areas and free coffee plus a lot of new cars on the showroom floor makes the wait Ok!!� Usually only wait 30 min to an hour depending on the service, but you have the option to leave and come back, which I recommend during the busiest day time hours� Love my advisor Chris Briere and the whole service group here!! �

Service Center in and out in 1hour thanks Thomas oil change free all points inspections good.

This was my 17th vehicle purchase in my lifetime. I'm accustomed to sending the sales person back and forth to the floor managers, like it's some kind of 'dance' to get the numbers right. Juan come right out to the table once we picked a vehicle and shows us how he can take an extra $2600 off of the already good USAA car buying service savings of close to $3000. By all of my calculations and research, there were no further discounts available. Usually this would have taken at least 4 more trips for Juan and the sales managers. Nope. Quick and to the point. They want to earn your business. Also, our trade was a good value here as well. This was the most relaxed car buying experience I've ever had. Again, this was car purchase number 17 for me. It was so good I came back 3 days later and bought car number 18. Go see Juan Martinez! Veteran, humble, approachable, and honest.

Babar Samuel found us the car we wanted. He and AutoNation helped us get the deal we wanted. Love my Sienna!

My car broke down, they were able to give me a loaner car until the service was completed. They always have great service

Buen lugar para hacer compras me toco un vendedor que nos pusimos de acuerdo y realizamos trato

Great customer service Chris always makes sure I'm aware of issues and what I'll need to take care of on my next visit

Our service manager was excellent. We were pleased with our service, from the service department. Will definitely go back.

Would definitely come back there to buy another car. Keep up the good work!

It was my first time purchasing a car. I was not properly explained any of my finances. I added a grill and fender to my purchase and still have not received either... it has been over a month. My sales manager was also very creepy and told me some very inappropriate things. I would never recommended anyone to purchase their vehicle here.

I have no complaints at all. Jose Campuzano helped me right away. Answered all my questions and concern. I'll definitely go there again if I have any problems with my car.

Great service for being my first time buying an SUV there. I got a 2017 Highlander and I love it! Jhoanna was our sales girl and she was great at assisting me until the very last moment. I highly recommend Jhoanna Becera if you are looking for someone to help you find the vehicle of your dreams. Make sure to do your research and be prepared to ask questions. I certainly recommend you have enough time because you will spend most of your day there. I went back on Monday to the service department and Mayra did an excellent job at explaining my concerns. I traveled from Edinburg, TX to shop here and I am a satisfied customer. Thanks again you all!

I always have a great experience with Steve Hernandez! I have never felt so welcomed when having my vehicle serviced. Always a pleasure!

I love Thomas Idele - I always take my Prius for service to him...He is attentive and knowledgeable and has saved me me money...He has no qualms about telling me when a deal there at the dealership is not worthwhile...I trust him. I bought my car there - The salesman was ok but I find the secondary guys who keep adding stuff on to be less focused on my specific needs...by the book guys only.

Great selection of vehicles and excellent service from staff.

Our salesman was Francis Reyes. He was fantastic I contacted him thru email and he found me my dream truck. Jorge Rodriguez was our financial manager he was so attentive and got us a great deal. We had a great experience.

With the window sticker not posted, I asked the salesman the mpg on this tundra, he said 18-20. WRONG!!!! I was told the vehicle had 8 mile. WRONG!!!! Salesman asked manager to call me on the mileage issue. Nobody call me back.

Staff us courteous I had a small issue but got totally corrected , far better than expectations.in the end i received a discount for the inconvenience. Its not the doscount that turned this around but the willingness to satify customer that won my 5 stars. Might i mention waiting area is clean, spacious and with a better than average atmosphere. Thaks to my consultant steve hernandez, he was awesome !

On Friday, March 31, 2017, I arrived at the dealership and met with Service Advisor Jose Campuzano. Mr. Campuzano was extremely professional throughout our meeting and provided the utmost amount of customer service. Mr. Campuzano is the perfect example of respect and integrity.

Service Dept!! I took my 4runner in for service, oil change/overall inspection, new wiper blades and wash. All covered in my service plan, that I pay for....I told the guy the three items requested, they brought my car back and the clerk told me it would be "50.00+ dollars to drive out of here"....wait what??? for the wiper blades.....I told him they were covered....he then went to his computer and it took 20 minutes, so I went in to see what was going on. He was on the phone with someone giving numbers and information, then finally told the service tech to go ahead and get the blades. I asked him if there was something I needed to do...put my car back in line? He said no, they will bring out the blades...ok....so another 20 minutes....finally I see the guy putting the blades on and it took him about 1.2 minutes....now, the clerk, who had absolutely no personality since the beginning and acted as if I was putting him out, was all happy and nice to me and apologized for the wait and if I could fill out a survey giving him all 10's.....WHAT? REALLY? The only time you are nice is when you are asking ME a favor? I don't think so pal....just shows that they are not nice unless they get something in return. OH YEAH, I nodded to the clerk like yeah, ill give you a good review, then walked to my car, mind you, it has been over 1.5 hours at this point (there was no one waiting in front of me in line either). I get to my car and they didn't even wash the thing...now the clerk walks toward me knowing its not washed, and says he's sorry and he will run it through now.....Um ok, so I sat back down to wait... again...then my car came back still wet, the driver window rolled all the way down and the rear window is still a mess, I had to take napkins out of my glove compartment and wipe the crap off myself! WORST SERVICE EVER!

They were very patient with me... being a first time buyer and obviously young. Kenneth Stromile made my experience incredibly easy and stress free. Thank you!!!

If you want to buy a Toyota, Go see Vincent. He's very nice and will help you get the car you like for a good price. He even bought us banh mi and drinks while we waited so long for the finance department. But the guy in the finance isn't as friendly or nice. Didn't feel like he like his job or even cared if we bought the car or not. oh well. But Vincent apologize for that. Thanks Vincent.

Very bad service and No customer service. They don't have customer relations department so you cant find anyone to complain to of the deceitful parts and service managers! The business owner is not reachable as well so if you are lucky enough, stay away of those folks! I had my windshield broken. After some shopping here and there, I got a good deal for the OEM part purchased online. Before I purchase, the parts dept advised that it is heavy to pickup and it is better to install it there. They connected me to service agent called "Roy". He advised that they have contractor glass technician and that after-the-market glass would be much cheaper as it costs in total around $300 all inclusive including the glass, labor and tax and that if I get my glass it will not come with warranty. I notified him that I purchased the glass from them already and it will be ready for pickup the next day and I would like to go with the OEM since I got a good deal. He advised that in that case the glass and labor will come with warranty and it will cost me $85 installation and it will take between 1.5-2 hours. I went on Saturday and informed him that the windshield is ready at the parts dept. but he said that the glass technician don't work on weekends! I confirmed again with him that the windshield replacement is going to be $85 labor and tax as agreed before and he confirmed! On Monday the parts dept sent me weird email asking me if I have concerns or questions. I replied that I have no concerns and informed them that I will install the glass that day but I might go for the after the market. They replied that the installation will be $290! I replied that I already agreed with service dept and I have a conversation copy of that agreement! I went there and found Roy avoiding me for almost an hour and when I got ahold of him, he turned red as he lied saying he thought I was asking about the side glass. He stated that the windshield installation would be $230 and will take 4 to 5 hours! I went to the service manager only to find that service manager and part manager were behind Roy's lie! Jay the service manager pretended to be discussing with Roy and repeated Roy's lie stating it was misunderstanding of what glass ! I offered him to listen to the conversation and to send him the printed conversation with Ray but he stubbornly rejected. I'm sure anyone reading this will easily figure that those folks are deceitful and do not keep their promises. Can anyone guess that windshield installation would cost $290 or even $230! Did anyone see any windshield installation taking 4 or 5 hours! Any dealership with the service manager handling customer relations as well and without a separate customer relations is untrusted! I certainly did not get the service and got my money refunded! I'm sure they either got an offer for the glass with the undiscounted price so they decided to break their agreement and their promise with lies!

Very accommodating sales and financial staff. I bought both of my vehicles there and am very pleased!

I was interested in the Toyota automobiles and really did not know what I was to expect to see and physically look at the Auto Nation - Gulf Freeway South at Almeda Genoa. So, I phone called and spoke to Ivonne Herebia, Sales Assistant. She guided me on the web site and to see what was my interest which type of car and trim level. I settled on the Toyota Corolla SE and read over the options on the car. From there she explained everything about the process and encouraged me to go to the Auto Nation Dealership and see the car. Later that day, Renier "Rey" Yero, Sales Manager called me and we discussed about the car and online quote price. He made the process very easy and understandable. I arrived at the dealership and looked at the car in detail. We then made an agreeable purchase price on the car that was very much to my satisfaction and ery happy with the deal. Appreciative of the staff there that helped me after the sale to drive out the car after approval by Auto Nation.

Excelente atención

Excellent service and attention to detail. Roger Lizama was our car sales person and he was always in touch via phone and email, excellent social skills and always able to answer any questions we had. We need more car salesmen like him, he's knowledgeable about the vehicle, it's options and all the features the car comes with. He gave us a great "tour" of the car we were interested in. Mr. Taha, from the Financial Department was amazing as well. Our second vehicle purchased at Autonation! They DO work with you and help you get the best deal. Keep up the good work guys! Looking forward to also amazing scheduled service ahead.

Kevin Springfellow rocks....so nice to chat with....let me know what I needed....got it done and was out! Great Customer Service that day....!

Jose did outstanding service!

Salesman was knowledgeable and helpful. Finance manager was a different sort, tried the pressure sale of the extended warranties as well as pressure to finance through them. When asked, I will not have a good word to say about the experience

Excellent customer service and frequent updates i received from from Mr. Chris who served me.

I brought my 2015 Highlander in for its 25K Service. Everyone was friendly and the service was faster than I was expecting.

Overall had a great Experience at Autonation Toyota. If you're in the market for a new car ask for Miriam!

Roy T. is awesome. He always takes time to explain with us anything that could be going on with the vehicle. I trust that my vehicle is in good hands when we are there.

Everyone here were so quick and eager to help me out. Matthew Bergeron helped me out when I recently brought my vehicle in for maintenance and was extremely polite and helpful when getting things sorted out for me.

Absolutely amazing!

Great

The Service Department and Kevin did an excellent job of taking care of 2 recalls on my vehicle yesterday. They provided timely shuttle rides to and from my office and completed the work in less time than was estimated.

Terrible service department. First time I services my new vehicle the service guy thought it was more important to check his fantasy football lineup to help me. Seems like all the service reps just have a general attitude of not wanting to help. Second my vehicle was services I was never called to be notified that my vehicle was done. 4 days later I call and check only to be told my service rep is not working and to call back when he is working. When I insist on talking to someone the guy again has a general attitude of not wanting to help and tells me he can't find anything on the vehicle and that I need to wait and talk to my service rep. This service center is one of the worst ran repair centers I've ever seen

Love my service at Auto nation!! Great customer service!! I also went to Roy Tucker and he had amazing customer service and helped me a lot with my car!!

Good customer service.

My current lease was about to expire, and I was kind of dreading the whole thing of turning in my old lease and getting a new lease vehicle. I contacted the Lease Mgr. Clarence Hill , and surprisingly within a week and a half I had the vehicle (special-order) of my choice for my next lease. The whole process was pleasant and didn't take that long at all. Being a repeat customer helped in expediting the paperwork. I've always felt appreciated at Toyota AutoNation Gulf Frwy. and that is why they have my repeat business.

Our sales guy Israel P was very friendly. Test drove few cars. Overall good experience

Mr.Thomas is the best there, he do everything that is asked without extra things you don't need. He is the ONLY reason I come to this location, I live too far but because he is so knowledgeable about everything that is asked I will keep coming!

First time looking at Toyota's; Minh Tran was very helpful in helping me make a deciding on purchasing my 2014 Avalon. Had a small issue with the car; but with help Minh & the Sales Managers they made sure that the issue was resolved in a timely manner. Overall, my experience at AutoNation was excellent. Thanks Minh for making my experience purchasing my 1st Toyota at AutoNation pleasant.

I give them 3 stars because the salesperson was nice, he worked everything out to help us and the finance guys was nice. My husband and I purchased a Camry and RAV4 2015 as brand new. We both purchased the package of windshields, road assistant, internal interior service, etc. The finance guy told us if we needed a service just come to them; and when one day we accidentally spill coffee in the RAV4, our dog hair, rainy day dirt (we actually have to go to other service to get the car clean). One day I decided to go to the dealership to try the service they promise in the package; guess what they want to charge me extra for the cleaning service, they don't even lookup in the computer if my car have that service included. Today, I contact them using chat online to ask about it. The first assistant wasn't assist me at all, his name is Martin. He send me a link for service appointment and close the chat without saying anything. The second assistant was a little helpful, got my info so they can call me. Never receive a call. I hate it when my money got cheated. Really they gonna lose a business, I would not let anyone of my family to purchase a vehicle here again.

Service department here sucks! Been coming here for 3.2 years and every time it's terrible. Now that my prepaid service is up I will not be coming back.

I took my truck in for oil change Jimmy was awesome he is very nice and polite. Great service here.

I am so very pleased with my experience at Auto Nation Toyota and my technician Chris was especially attentive to my needs. I can't tell you how much Chris' prompt attention meant to me....let me tell you what this kind of service means to your customers, for you see the very afternoon that I dropped my car off to be serviced my husband had a near death medical experience. I had a loaner car from you and was worried about getting it back in time...Chris did not know of my husbands demise but assured me in a friendly manner that it was not a problem....this took such an added burden off my back I almost cried. When I was able to come pick up my car it was so effortless...I commend your whole staff and the mechanics too...my car runs super. I will definitely choose Auto Nation for my next car purchase. Thank You!!!

I had a very good experience with AutoNation Toyota (Gulf Freeway, Houston Texas). They were very attentive to my concerns, met and exceeded my expectations. The "eating" area is outstanding with lots of beverage choices and one can get complimentary muffins or cookies depending on the time of day

Excelente servicio y buena atencion.

The service was pretty quick and the people were nice. Definite place to go for Toyota car troubles.

I have been a satisfied customer for several years. Mayra took care of our service on 011017 courteously and efficiently.

Great service. Employees are quick to assist you, they explain everything that is right or wrong with your vehicle. Super professional!

The sales person was very help full, calm and knowledgeable. He mad my expereience so smooth and easy. Thanks

Quick and great, friendly service! Thank You :)

Needed a maintenance check.I called to set up an appointment for the next day and time I preferred. Jimmy was my service guy, always greets me with a smile and answers any questions I have. Usually out within an hour, they have a waiting area with some tables; which helps if you need to finish paperwork for school. Overall, great service.

Estuvimos hay pero nadie salio a ayudarnos igual solo hibamos a ver pero todo bien

I recently purchased a 2017 Toyota Prius from Autonation Toyota and worked with a great salesperson named Valente Grimaldo. Very professional and knowledgeable about the cars I was interested in viewing, and the one I eventually chose. I love my new car!

We had and excellent experience with Abdul Aziz. I really recommend him and the management there.

Made an appointment at the wrong location and they worked me in with no problems! The guy saw that I had my baby with me and said he would get me out of there as soon as he could. I was there under an hour! Been coming here for years! Always a good experience.

they were very nice on everything from the beginning to the end of my purchased.

Workers responded quickly to my arrival and helping me with what I needed, answered all my questions and got things done quickly

Great service and response from Jimmy.

I had a very good buying experience with Mr. Aziz and Mj.

I was very pleased with the service you provided, thank you Jose Campuzano.

Good service. Jimmy has done best customer service.

Mr Bhatti greeted us right away and listened to us concerning our needs and price range. He immediately took us to see the RAV 4, discussing buying new vs buying used. We test drove it and he was very knowledgeable about the Toyota Company and the RAV4. He worked with us to get our perfect price. He was extremely respectful to us about our time constraints. We bought our 2017 RAV4 from him. I would definitely repeat business with Toyota and Mr Bhatti.

Mr Bhatti greeted us right away and listened to us concerning our needs and price range. He immediately took us to see the RAV 4, discussing buying new vs buying used. We test drove it and he was very knowledgeable about the Toyota Company and the RAV4. He worked with us to get our perfect price. He was extremely respectful to us about our time constraints. We bought our 2017 RAV4 from him. I would definitely repeat business with Toyota and Mr Bhatti.

Excellent experience. Haven't bought a car in 10 yrs and I was pleasantly surprised.

Great service! I love how they took care of me. Thanks.

All though I missed my oil change they were still able to fit me in before the holiday

Chris communicated often as to status of the repairs on my vehicle. I got the vehicle back quicker than I expected. This was the best experience that I have had at this dealership.

Great service and friendly, this is where I bought my car.

The service is good, but the wait time was extremely long. 2 hours and 30 minutes for an oil change and tire rotation. I notice a lot of people waiting for service so I'm assuming that you accepted more than you can handle. I like the service from the rep. but this is my second time waiting this long. I may try it again but strike 3 and I'm out forever. Hopefully you will consider not doing more than what you can, to give customer an overall good experience.

I had a great experience at this location. The process was easy and the sales rep Yamila was so kind and patient. She ensured I saw every vehicle that I wanted and allowed me to go back and forth between cars until I felt comfortable choosing a car. She listened to my concerns regarding a down payment and monthly payments and was able to give me exactly what I needed from a budget stand point. I never once felt pressured and I actually felt like the sales rep listened and cared. This was the 3 rd dealership that I went to recently and the only one that worked with my needs. I didn't feel like I was just a sale. The other dealerships didn't work with me or my budget and only showed me cars outside of my price range. I would definitely come here in the future for my vehicle needs.

Had a pretty flawless experience and got a great deal on two new cars. My salesman Gerardo Garcia was outstanding and helped every step of the way. Thanks again guys!

Great Service from Chris Briere.... getting back from a long trip my 4Runner was few miles overdue for a 15K service and oil change. I didnt have time to set an appointment, Chris met me in front and told me he'll take care of it. An hour later he said it was ready! Wow! Some service, this was awesome! THANKS CHRIS BRIERE! MERRY CHRISTMAS! HAPPY HOLIDAY!

Wonderful fast service

Christopher Briere is one of the best and most friendliest service advisor at Autonation Toyota that has attended me. Will continue to comeback because of people like Christopher for many more years to come.

Wonderful!!! Car was towed there and they had it ready the same day, the service is wonderful. Roy is the guy to see. Like Roy Hobbes in The Natural :) he's down to earth and a natural.

Took over 2 hours for oil change and tire rotation

This is the second time I buy a Toyota vehicle from AutoNation Gulf Fwy. Vincent Nguyen is very helpful and easy to work with.

Very impressed so far! Staff is very courteous in both the service and parts departments. Work has been done on time the couple of times I've been there. I was very impressed when I brought my used 4Runner to the dealer to have the daytime running lights programmed to be off, and they took me right away with no appointment. Fifteen minutes later it was ready, with a wash to boot! I've since brought my 4Runner and my son's Tacoma back on a few occasions and I've been very pleased. When it comes time to get a new truck I will definitely go to this dealer.

Doug was extremely patient taking all the time needed to explain all the details that I needed to know about buying my new car. He used no pressure tactics whatsoever & it made me happy I chose Auto Nation Toyota for my new 2017 Rav4.

We Bought a 2016 Highlander yesterday, service was excellent. Love the car !!

Can i just say... there is a very kind man who offered me blessings in working with him and also an amazing deal on a car. I have never been treated well at a dealership and he was amazing!!! Abid at Toyota Gulf Freeway... really really neat person! He based it on his Christianity and God. That doesn't mean much to me but in this case, his kindness was amazing. Excited... I would go see Abid if you're looking! 🎲🎲🙏🏼

Roger L. and DeVonte' B. made this a pleasant STRESS FREE buying experience! Thanks guys!

Very friendly staffs and nice facilities even waiting for more than 1.5 hours.

Excelente, buen confor y una atención espectacular estoy seguro que con el tiempo borveria a comprar con esos di dios lo dispone saludos

This is my third car from Muhammed Jawed. Buying a car is about trust. Once you trust a sales person, process of buying become easy. Jawed knows what we want and he will direct to right product. Service dept. needs little improvement. Some people are very arrogant and unfriendly so I have to get my service for old purchases outside.

Friendly staff, Free coffee, clean building, comfy chairs in the waiting room.

Having a great service representative makes all the difference when I go in to get my car serviced. Mayra Herebia has been my rep for a few years now and she's excellent to work with! I trust her and that's a huge reason why I continue to give Autonation Toyota my business.

Everyone was very friendly and helpful.

Great service great customer service Great service great customer service

Thanks to our salesman Abid. I'm driving my new truck

Thanks to Isreal Phillips for helping me get my brand new first car! He was able to answer any questions I had about the car and the negotiation. If it wasn't for him, I don't think I would have wanted to go with Toyota. Will be coming back in the future for a second purchase.

I wouldn't even give this place a full star. Worst service ever. Its run by a pack of hyenas that don't give a damn about customers. General managers extremely disrespectful a were contantly making racist coments about every other culture and race that wasnt their's (Cuban).

My first experience with buying a car was great here the employees worked their best with each other as well with me to put me in a car the same day with patience and compromise Isreal Phillips the gentlemen that help us and dvonte brown as well help me drive off in a car to take home . I'd recommend the dealership to anyone

Professional service. At time. .......................................

This is the first time ever that I have been helped by Chris Briere and honestly he was one of the most attentive persons at Toyota. He went over the maintenance of my car with the upmost detail, respect and patience.

I've been getting the work done on my car for past 3 years here. They have never done me wrong. 2 times they showed me how to do it. I've take my car to two other dealerships and they just did not provide the type of service this place does. Highly recommend.

Awesome

AutoNation Toyota Gulf Freeway was a great dealership. Very strait forward pricing, no game playing at all. Doug Henderson as well as all the staff I dealt with were excellent. If you need a Toyota in the Houston area I would go to Autonation.

Quick oil change and tire rotation with multi point inspection. Was provided refreshment during the wait and enjoyed small conversation with the advisor and dealers in the facility.

I have a great service. The personal are excellent the way they treat you and the highlander they did a great service. Thank you for be the best in costumer service.

Rhonda is amazing!! She helped us go from our 2013 Toyota Corolla to a beautiful 2017 Toyota Rav4. She is amazing and has helped us out so much she is not just a cars sales person but more as a friend. When you come to autonation come talk to Rhonda

Service was good, got in and out without a long wait.

Great experience. Very professional, thorough and courteous staff. Particularly Mr. Chris Briere, Service Advisor, who helped me individually. Chris demonstrates an exemplary level of customer service, is very helpful and personable and could not have fostered a more positive overall experience in providing service for my vehicle. It's never fun to have a vehicle serviced, but this staff made it as pleasant and painless as it could be. Very, very pleased with this establishment and it's staff.

They made sure to let me know I needed new tires. I was aware I was in need of new tires but not the extent of the safety issue every time I was getting on the road. They made sure to show me the tires & the damage, explain how & why it could have happened, and how to avoid it in the future. They showed me numerous brands and got the job done in a very timely manner. They gave me a ride home & picked me up when the job was done. These guys are great! Very friendly & knowledgeable. They've also got free coffee & wifi! :)

It has been a great experience to purchase my 2016 Toyota/Highlander on 11/07/2016 there, because this nice Saleman -Doug Henderson helped us out with the best price in town that nobody can beat, I will definitely go back for my next vehicle in the near future and recommend all my friends ,too.

I have taken my 2015 Rav4 in for a few oil changes and I always get amazing service. Kevin is the BEST! He gets things done right and fast! If you can make an appointment that makes everything go smoothly.

The service rep does a great job of keeping me informed about the status of my car when the repairs require it to be there for a few days.

Staff are very nice, but business is poorly managed. Twice I have scheduled service at this location. Each time I requested my tires be rotated and both times they were not. The oil change took over 2 hours each time. I will drive 20 more miles out of my way for service next time and definitely not trade with this location.

Good service but take to long

Contact went out of his way to help me get my dashboard replaced in a quick time. And the fix looks good. Recommend that he be rewarded with a steak dinner Please do not use or share my email for any type of advertisement

Had an excellent experience with Kevin Stringfellow at AutoNation Toyota! The maintenance service was done quickly and efficiently and the accommodations to wait were very nice. I highly recommend AutoNation Toyota and Kevin!

Just moved to the area and needed a Toyota dealership to service my 2015 Rav 4. Found Autonation and Thomas, he has taken care of all my service concerns last time I was there it only took 30 minutes.

This Dealership is the only one that properly diagnosed and repaired our 4 Runner after other mechanics and another Dealership could not. Under the wonderful guidense and professionalism of Russ Kloskin and the whole staff our experience was remarkable and enjoyable. We fully recommend this Dealership for all your Toyota needs. They will have all our business in the future.

Great service! They were able to check why my check engine light was on and get my windows tinted that same day. I just happen to ask to see if they could do it the same day and my windows were tinted within hours. Strongly recommended!

My experience, there, was great. However there was a recall on my truck about a system software update and no one could explain what exactly was getting updated. Kinda frustrating. Other than that, the service department was great and my service rep was very nice.

It was a wonderful experience. I really didn't know what to expect at all. My service advisor was Tommy and was very helpful and attentive. From the beginning he kept me well informed and let me know what was going on with my car. I had to leave it at the dealership a few days while it got worked on, but the whole time Tommy kept me updated with the status and made me feel very comfortable with the whole experience. It was too notch customer service!!!

We went to AutoNation to buy Limited PLY V6 2016 and had an excellent buying experience at the dealership with Vincent Nguyen. He has been very helpful to find the right one and color. Thank you Vincent Nguyen.

I had a very good experience with my purchase of a 2016 Limited Highlander. Mike Smith was very knowledgable about the vehicle and went thru it thourghly. The vehicle was ready for delivery and finance department was efficient and purchase went flawlessly. I would recommend this dealorship to anyone. A++++++++++++++++++.

I took my 2006 Toyota in for overdue service and felt very confident that Thomas Idle saw that my care was taken care of

My experience has been nothing short of spectacular. Jose Campuzano is truly one of the best people. Working with him is a good experience to say the least.

Great experience! I inquired online about a new Tacoma TRD I had seen online, Osmani Leon reached out to me promptly and answered any and all questions without any pressuring that some dealers give you. Made an appointment and ended up walking out with a great deal! Great atmosphere. Financing department was quick and had me in my way in no time. Great inventory and would definitely recommend this dealer for your next new vehicle purchase.

Kevin Stringfellow has been my service rep for my wife and I. We have 2 Toyota 4 runners and a Toyota Tundra for my son. He always does a great job and is very knowledgeable and professional. I always give him a heads up when I'm coming in and he handles the rest.

Great service !!!! .They help u a lot !! They really care about their clients , what they need�� ... I just bought a Camry 2017!! ... they work REALLY hard to get you the deal you need !! I really recommend Mr Juan Carlos Martinez as a sales associate HE IS AWESOME TAKING CARE OF HIS CLIENTS!! and Mr Devonte Brown He is AWESOME IN FINANCIAL SERVICES!!!! I am a very very happy costumer !! Thank u Mr Martinez and Mrs Brown for making the best you can helping us getting a great car ����� !! GOD BLESS YOU !!�����

Noli Prieto was very efficient to hook-me up & delivered a timely scheduled service. The work was carried out tiemly & professionally in good order. Thank you!

A friend of mine referred me to autonation. Abdul did a great job with keeping up with me tru text. I was suppose to give him a heads up before i visited the lot so he could have a RAV4 ready for me to test drive. But I didn't, and it didn't matter because Abdul whipped that new baby up in no time. Overall, i had a pretty good experience. I would def refer anyone looking for a toyota to the autonation team. Christian and MJ, you guys also did a great job in helping Abdul get me in the car I wanted! Thank yall so much!!!!

I need someone a manager preferably to contact me. Ive had zero luck trying to get someone on the phone concerning my warranty and gap cancellation check which has now been several weeks since i submitted. Im out of state working and if i have to make a trip to Houston for this reason i will make more of a scene then youll want. This is ridiculous to not get any answers or call backs. We both know this is money coming out of your pockets and thats why its delayed. I need whats owed to me asap

El vendedor el Sr. Miguel Velasquez, fue muy amable y paciente para explicar cada una de nuestras dudas, en el momento que hicimos la compra de nuestro automóvil para mi y mi familia fue una muy buena experiencia. Gracias

We had a great experience at the dealership. We purchased the vehicle. It's amazing how the representative is in constant contact until the deal is sealed. They agreed to one last small thing that would have made us COMPLETELY satisfied, but now they make excuses. I'll just say to the next customer, get everything you want before you sign the last form.

This is by far one of the best dealerships I've been to. My wife and I bought a new Camry and our sales person was not pushy, but was friendly and knowledgeable about the vehicle. I will definitely be a return customer!

It took over a month to get the required parts to the dealership, no fault of theirs as far as I know. After a serious miscommunication after dropping the vehicle at the dealership (9am) on a Saturday and no work being by done (5pm), I had to have the service manager called after hours to pull my car out so I could get it back as I had no rental. The car was finally taken back in on Tuesday and I was given a courtesy car till repairs were completed on Thursday. After getting the car back I noticed that one of the mounting grommets for the inside door panel was not reinstalled and I am awaiting words back still on how this can be fixed/resolved. Three star rating in my opinion is average.

Awesome. Chris in service was really chill and helpful. Told me what was wrong with the car and how long it would take to fix. He also saved a car for me to use when I dropped off mine. Great overall service keep it up

My Toyota Highlander has been in the shop there for nearly 2 months. The work done on it was extensive and all warranty. A guy by the name of Russ Kloskin took care of everything from start to finish. What a wonderful experience it was. Russ deserves a bonus from Toyota.

I am loving my new 2016 Toyota 4-Runner but my Service Advisor took that love to a whole new level. I have never felt more confident that I made the right decision in choosing Auto Nation Toyota as my service provider. Russ met me at my car, provided excellent information and friendly customer service. His follow through and level of commitment to giving each customer he encounters his very best is refreshing and inspiring. Thank you, Russ! See you at 5,000 miles!

Very helpful on finding exactly what I wanted.

El servicio proporcionado muy bueno, la atencion perso alizada de Mayra para con uno exelente

Doug was very friendly and helpful to work with. No hassle when we purchased our vehicle at Auto nation Toyota.

easy/quick service. friendly staff

Jose made the first car check up/oil change i had amazing!

IT WAS REALLY NICE EXPERIENCE. THANKS FOR QUALIFIED STAFF WHO US ALLOT TO HELP US ALLOT.

I bought a Toyota Camry at Autonation Toyota Scion Gulf Freeway. I'm very thankful Vicent Nguyen. He helped me buy the best car and I am very satisfied with the help of his.

Kevin Stringfellow was great as always, nothing wrong, just regular service, got my questions answered and reassurance all was well. The young man (Can't remember his name, sorry)also checked for glass chips, found some I hadn't noticed yet, got them fixed while I was there. Painless, had some decent coffee, read a book and wiled away the time. Excellent!

Thomas Idele has been my wife and I's service advisor ever since I have brought my 2006 Toyota Tacoma and my wife's 2008 Toyota Corolla into AutoNation Toyota to get serviced. Not once have I ever been displeased with how my service has turned out from Thomas. Thomas is a very honest person and isn't try to recommend services that aren't needed. Thomas was very diligent on getting any recalls taken care of for either of our vehicles. Overall, Thomas takes cares of his customers because he values their business. Because of Thomas, AutoNation Toyota will continue to get my business. Thank you Thomas for all that you do!

I bought my 4Runner at AutoNation about 3 years ago. I had a good buying experience, but what I am really impressed with is their service department. Every time I have made an appointment, they are super fast and friendly. My favorite service advisors are Jimmy Nguyen & Chris Briere. Both have been extremely helpful and kind when I have come in. Thank you for making my visits pleasant.

Great first experience at this location. Worked with Jimmy in the service center. Will definitely come back again.

This has got to be the worst experience I have had shopping for a vehicle. Me, my wife, my mother-in-law, and my newborn son show up at this location with the mindset of just shopping for a vehicle. so they set us up with a salesman named Abid and all was well in the beginning, he showed us the vehicles that we wanted and let us test drive them and then we talked about trade-ins and wanted to see what kind of trade-in we could get with our vehicle and this is where everything turned South. As they took our keys to go do an appraisal Mr. Abid showed us other vehicles asking us questions like what are we wanting in a vehicle. then he asked "so what really brought yall here today? and I said well we are just interested in looking around and seeing what our options are. and then he asked (problem #1)so yall are here to buy a vehicle or are you wasting my time? thats where his attitude started to shine. we walked back in to sit and talk some more and wait for the keys to our vehicle ( mind you it has already been an hour since they have had our keys) my son wakes up and is now hungry and go figure his food is in the car, so I asked if i could have my keys to go get it (problem #2) he tried to distract us by talking about buyying a vehicle today "lets give me one minute, what would I have to do to get you this car today," I just want my keys so I can feed my son. Finally got my keys and I come back and whats this?? (problem #3) my wife is talking to a new salesman, the other one had a family emergency and they handed us over to a new rep. who was all up into "hard selling" which is completely annoying! (problem #4) as soon as I sat down from comming back from my car with my sons food sat everything down on his desk and they took my keys from me again (mind you the appraisal is already done, so why did they need my keys again) and this guy was asking me what can I do to get you in this car today. I told him I would like to see what my options are so I can crunch numbers so that I can make a decision. (problem #5) He finally shows us our options after 4 hours of cornered hard selling tactics. and the offer was so stupid, they were gonna give us almost nothing for my vehicle (steal) and gave us the worst APR 14.99% (cutthroat) and the monthly rate was just stupid. ( I know my credit score and its very good), they told me it was the best deal of the day, you have got to be kidding me, I called my bank after seeing those numbers they told me they could do it for 3.8% APR and half the monthly rate. so they were out to steal my money and I know that cuz finally when I said that I am ready to leave he said oh no wait my manager said to let you have the employee discount and gave me a whole new rate. they raised my trade in value (to where it should have been according to bluebook) they lowered the APR % to what my bank offered and the monthly rate to nothing, plus a rebate on the vehicle. I actually like the deal (wasnt even interested in buying that day just was interested in looking for a vehicle to hopefully purchase within the next couple of weeks) so I said I liked the deal and he got very happy and we started to fill out a little bit of paper work and (problem #6) so we require "x amount" of down payment that was extremely outrageous that we didnt even agree upon so I asked where the hell did this number come from.... "well for me to give you this amazing deal we would need t o acquire this payment...." (problem #7 and biggesst problem) 8 hours now and they still have my keys and asked to have them back so we could go home and they almost refuse to give it back to me it took literally 30 min to get my keys back which they had no business having at this point. they were holding me and my family hostage. I will not in my life come back to this place and hope no one has to experience what I had to go through, i would advise you go to another toyota location and avoid this place like the plague. they need to incorperate a better quality system in customer service and not hold them hostage

Me encanta este lugar. Siempre me ayudan a obtener mis autos. Buen servicio.

I would like to say that my experience at Auto Nation Toyota was AMAZING!!!! AND that if you need to buy a car, please request help from LASZLO KONCSEK. YOU WON’T REGRET IT. Laszlo was INCREDIBLE in assisting me to buy my daughter’s fist car. I did not feel pressured at all and he made my experience very pleasant. He worked with me at my own pace and helped me to obtain a fair price for this vehicle. Also, Laszlo went the extra mile when he explained certain car fixtures to my daughter making her feel comfortable and at ease while she was preparing to drive her first car! Thank you Laszlo, you are kind and a gentleman. I definitely will refer you to my friends and acquaintances.

My husband and I had a great experience with buying a 2016 Sienna from Doug Henderson. There were a few hiccups with price negotiation and dealership tactics, but that is to be expected anywhere. Doug helped us to make sure we got exactly what we wanted for a fair price. My initial contact with Doug was via email and he was very communicative and he has followed up with us to make sure everything is going well.

Great service from Jose and Kevin always. Every time I go they always tend to go the extra mile to make sure that I leave a happy customer.

Truly Exceptional", service department provided wonderful care to my 00 Tacoma. Thanks Chris & Noli

Laszlo was the best car salesman I could ever ask for. I told him what I was looking for and he never pushed me to go with anything else and helped me get everything I wanted! Christian with finance was also incredibly helpful and After being a Volkswagon customer for 6 years...I'm happy to say I've had a change of heart and I'm an Autonation Toyota Scion fan now!

I was very satisfied with the excellent customer service I was provide when I got my car serviced. Russ is the best he really took good care of me.

We went to AutoNation to buy 4Runner 2016 and had an excellent buying experience at the dealership with Scott Savage. He has been very helpful to find the right 4runner and color. We had picked 4Runner Limited red color and it was no where to found except it was coming to the port on a certain day. He had asked the inventory manager to capture the car for us and followed every step to get the car for us. He and Roger has gone through the details on explaining the details exterior and interior of the car. Roger has volunteered to drive all the way to get the down payment so I don't have to do drive to the dealership two time one for giving the down payment and other is to get the window tint. I would recommend Scott Savage to all my friends to be salesman at AutoNation.

Went in fior my regular maint... Jose Campusano is a very nice young man that helped me out immediately very courteous and friendly. I was very pleased and happy how fast I was out of there. He always had a nice smile when talking to him that's a plus in such a young man. Thanks so much Jose hope to have you help me on my next visit if needed. Super great! �

It was a great experience... I just got a new Rav4 it is super.... I love it.... the service is great they had a great coworkers in there, they are very nice... thank you Toyota

i went to get my car service and a loner car so that i can make it to work on time. ALEXIS REED was mad that i was on the list for a loner car for the reasons i was getting my car serviced. She was very rude and talk to me from the waiting tables. She took her time to make me wait longer for the car. She then asked me was i ready like she had been waiting on me all morning. When i told her i was just going to wait for me car and can i have my id and debit card back she kinda handed them to me really nasty. when i let her know i didn't like the way i was treated she didn't care at all so i had to tell her a thing or two. It's sad because i go there often but i will not be returning!

Chris Briere at the seevice dept was so helpful he is dedicated to his job and give a customer like me a satisfaction to solve the issue,well done to u sir,im happy for ur service

Fast services and waiting area was good

Great car, really enjoy all Toyota cars and trucks!!

Valente made the whole process of buying a vehicle enjoyable. Normally I despise sitting in a showroom. Wife and I bought a Traverse from Valente and we were only there 3 hours from start to finish. Thanks!

LOVED THE WHOLE CAR-BUYING EXPERIENCE! Highly recommend salesman, Mike Smith!

The team is great. They go far and beyond to provide the best possible service they can give from making sure everything explained to me was understood to washing my car. Best decision made when it came to purchasing a car with you guys! ��

If anyone needs their car serviced they need to visit STEVEN HERNANDEZ.I never let anyone service my car but him.He always makes sure I'm a satisfied customer before leaving Toyota.Hes always so sweet n has a caring attitude.I never have any complaints...

Had a great experience buying my first new vehicle! Thanks to Carlos and Gerardo for all of your help!

I have NEVER been so impressed with service people before. This was my second visit and I went in for a 10,000 mile check up and they got me in and got me out very quickly. Same with my first visit. The guy "Jimmy" that I checked in with was awesome. He was very friendly and answered my questions. I bought my car at Mike Calert by the Astrodome and will NEVER deal with that dealership again. It's pretty cool to deal with the same person every time you go in and they have LOTS of rep's. I talked with the Sales people, parts department, and service and EVERYONE was extremely nice and friendly. My next car will be purchased from AutoNation Toyota! Keep up the GREAT work everyone!!!! :) Lookinig forward to my next visit!

I did have a great service from Noli Prietio. Thank you

Service and Parts at this dealership is top notch! From the techs to the service advisors, they really know how to take care of Toyotas and people. I always go to Stephen Hernandez he gives special care and attention to each of his clients.

Worked with Vincent Nguyen who helped me and my boyfriend purchase a brand new car. He was helpful, smart and super nice! We did get the car and I would recommend AN toyota and Vincent to everyone! Thanks again Vincent!

My husband Nayssen Trevino said he loved this last visit. Chris Briere was very helpful! One of the best experiences at this location

Jose Campuzano is the best- He's knowledgable of services- gets you a discount where he can - gives you best options when there's a budget issue and he's patient.

This was my first time to ever buy an auto from a dealership and you guys made that a great experience!!! I dealt with Sergio Sanchez and Taha they both had excellent customer service!! Will be going back to buy my next auto there too!!

Bought my 2016 Prius. Great staff. Went above and beyond to get me the car I wanted. Need a car call Carlos at AutoNation. Knows his cars and isn't pushy. Great experience.

Went in to get my brake pads and rotar fixed, Noli helped out a lot and even went further and took care of my 20,000 mile visit and fixed up some other details on the car. All in all awesome job! Even managed to save more than i thought I'd spending to get it fixed.

Great customer service!!

The Service Representative was professional, very attentive and the work was completed in a timely fashion. I truly appreciate the Service Representative providing me with a clean vehicle.

When I walked in Steven was very helpful n friendly and always has a smile

Great customer service, and easy experience. The workers there are very nice and respectful, and does the best that they can for their customers. There may be some miscommunication at times, but the experience over the past eight years or so has been excellent! Would definitely recommend to others.

We have always had great service at autonation. We just call Thomas in the service department and he takes care of everything we need. We have always had great faith in how he handles our maintenance and can trust what he tells us. He is a great asset and we hope he can take care of us for years to come!

Our salesman was nice, courteous and helped us in every way he could to get us the best deal. Facility was clean, organized and we were in our new car quickly. Very good car buying experience.

I purchase a 2011 Camry on 5/31/16 from Juan Carlos Martinez only to start having a/c troubles 30 days later. Took the car back to have the service department look at in only for them to say it's working find. Now today on 8/3/16 I'm back here with a/c troubles. Waited on the use car sale manager that decided to take lunch and never come back. Thanks the help. I'll be back tomorrow to update this review.

Had the worst experience with attempting to look at two used cars. I then looked (reluctantly) at a used car at AutoNation Acura down in League City. Night and day experience.

Quick and fast service.. But I was fooled by the coupon I got in the mail. The coupon for an oil change and tire rotation for 35$. I acknowledge my ignorance that my Camry 2015 use "SYNTHETIC" oil and the 35$ deal was for normal oil and the price for synthetic oil was 60$. Shame on me but also shame on them because they should know I have a Camry 2015 that use SYNTHETIC oil. Not sure I will go back for oil change.

Abid was great to work with purchasing my new car. May you continue to receive God's blessings. This is our 3rd vehicle from AutoNation Toyota Gulf Freeway, we have always had a great experience.

Carlos Torres maybe one of their best car sales guy they have very professional fixed the problem that another guy couldn't for most sales guy he cares

Great buying experience. Assistance from all persons involved was excellent. Gerardo Garcia took care of us and did it very respectfully and courteously. We bought the car for my daughter who is going to College and she was extremely happy and even surprised with the car we purchase for her. The smile in her face made my day.

Abid &'Luis Lejia worked their hardest in putting me in a truck that I wanted. I left happy & in a truck that I wanted. Thank you so much!

NO action was taken at that point & took so long to come back. All the parts for both enhancement improvement are ordered

Good service. The price was settled before I went in, but Doug was a pleasure to do business with.

Great experience there when I was shopping for my new car. The saleman tried realy hard to get me the older model car with all the features I want plus at a good price.

Shopped for and found an excellent 2016 Tundra at AutoNation. The sales staff worked to make this well worth the drive from The Woodlands. I would gladly buy another vehicle from them!

My wife took our new corolla in for free 5000 mile oil change and everything topped off. They did not change oil or top anything off. When she got home and told me they said they only changed oil every 10000 miles I went ahead and changed it myself. We will not buy a car or have it serviced at autonation ever again after purchasing several cars from them.

Thanks for all your wonderful service and help Gerardo, it was a great experience at Autonation!! I will definitely recommend you with my friends and family. Thanks again!

Kevin was very helpful. When I first when in to make sure I could get the recall work done, he checked out the van very quickly and he ordered the part. As soon as the part was in, he called to schedule an appointment. Took the van in and the work was done. What I like the best is, even thought it was recall work, he told me if there is any problems or if I am dissatisfied to let him know.

Our family has purchased 3 cars from here from the same salesman. Our recent purchase of the Scion is for our soon to be college graduate. VINCENT NGUYEN is the best salesman- he will do what's best for you and not him! VINCIENT NGUYEN YOU ROCK AND YOUR THE BEST SALESMAN AND OUR FAMILY SALESMAN!!

We have purchased 3 vehicles from here from our family salesman Vincent Nguyen. He makes sure were comfortable with the car, payments and answers all questions before going to finance. He's the best!!!!!

Awesome !

My experience with Toyota AutoNation Gulf Freeway was outstanding. Both the salesperson, Abid Bhatti, and Finance Manager, Mario Ibarra, were knowledgeable, efficient and worked with me to get me the best deal. Fastest car buying experience ever!

I was taken care of as soon as I walked in. I needed an oil change and it was done quickly. I love that they have free WiFi while you are waiting and offer bottled water, coffee and warm fresh cookies. My husband ask me why I didn't use some place closer to us for our oil change. I told him because I know the dealership will take good care of me.

Ivonne and Juan made the experience very easy. We were coming from far away and had very little time to take care of everything. Ivonne was great with communication, we got everything taken care of over phone, text, and email. Then the day we came in Juan made sure we were in and out very fast. They were great.

Maziar was a great sales person and very helpful! He takes his time to be sure the customer is happy with the transaction. I highly suggest you ask for him.

OUTSTANDING! THANKS FOR YOUR BUSINESS!

i have a 2006 tundra Kevin Sringfellow has been my service advisor since i purchased my vehicle and i am always very satisfied Kevin knows everything bout my truck and now has 340000 miles and runs likes brand new in recently for the passenger airbag recall which was handled perfectly as usual and Noli handled that i love my tundra and my Avalon and i love AutoNation Toyato i am a happy camper!!!!!

Thanks Mayra García, for your attention and service.

Best work ever

Exelente , la atencion y servicio

Laszlo, the Internet contact, is a delight to work with. He got to the bottom line in a matter of minutes (via email) and confirmed he could deliver after speaking with the sales manager within 30 minutes. I drove 200 miles the next day, and I expected something to change--some kind of dealer add-on, some twist. There was none. Great experience. Autonation treats their customers exceptionally, and the prices are at least $1,000 better than the "special" Costco preferred member pricing.

Service was great. Russ was very helpful.

The sales staff, Vincent Nguyen, was very informative, flexible and accommodating. I will purchase another vehicle just because of him. I gave the sales staff 5 stars. However, the finance staffs were unreasonable and will not work with you base on your good credit score. Don't finance through their finance department. Go through your bank or credit union to get a better rate. They wanted 8% and my credit union only wanted 2.8% for 60 months. Overall, I'm happy with my 2016 RAV4 purchase.

Very good service and fast. Love to go there for my Rave.

The service service dept is great at Auto Nation! I went in to have some recall work done after making an appt for 8:30 am that day. Julie, my service rep, greeted me with a smile. She went over the service I requested, took my keys, and they got to work on my vehicle. Julie told me it would take around 2 and a half hours for the work to be completed. I asked for a wi-if code so that I could do some work remotely while I waited and had a cup of complimentary cafe latte. Within 2 hours, Julie had come back for me to tell me they had completed the work and it was time for me to be on my way! Yah!

Awesome service!

Overall satisfied with the service. The service rep was very respectful and explained what the service entailed.

Fantastic experience! Very warm and welcoming atmosphere. Ask for Valente, he's awesome!

Good experience. This was just covered maintenance, but gives me confidence to use this dealership for other items as needed.

I have been to Auto Nation several times for service online my 2013 Camry. I have always received excellent service from the Auto Nation service department.

Thank you Jose Campuzano...for taking care of the services needed on my 2016 Toyota Corrola

They are the best. I have been coming here for more than 5 years.Every service was done right, with no pressure to sell any extras, on time, with a smile. I recommend them to my friends because that is a reliable service, you know you are getting a good and honest service every time.

I had an amazing time at this location with the help of José

Two things.... In a multi million dollar corporation, it's odd to me why the Sales Manager did not allow me to buy the truck at my offer. There was a counter offer down to $500.00 on a $60,000.00 purchase. Why the dealership has to have the ultimate victory on such a miniscule amount in the overall scheme of things was quite baffling to me. I would think that a Customer that closes the gap to that small amount would be allowed to walk away saying, "I got the vehicle for the amount that I proposed" rather than walking away paying a touch more. I've never bought a vehicle in which my final offer wasn't accepted. Wouldn't the first scenario be a much better sales tool for referrals than the latter? In addition, the dealership said they would sell me the truck for a price $60,500.00. When I closed on the truck the sale price said $60,699.00 or $60,799.00 (paperwork not in front of me). This is due to the dealership charging me for an upgrade on the truck after the commitment was made. This was a surprise as I agreed on $60.5K for the entire package.

Chris was very friendly. He kept me updated about the progress of my car and answered any questions I had. It was a simple, relaxing process.

I had my 2012 Acura TSX repaired recently at AutoNation's Collision Center and the workmanship seems OK so far, but my car was in their shop for 48 days and they wouldn't help with the rental car costs that I had to pay past the 30 days that my insurance covered. So I can't recommend their Collision Center.

Great service, excellent salesman! Louis Bartlett, I appreciate your patience with me and the work you put in to make our deal happen!

Muy bien Pero tengo Ina observation Cuando tienes cita para oil change no debe tardar más de una hora yo creo que 2 horas es demasiado. Ojalá se pueda solucionar eso soy cliente por 13 años Y antes en 45 minutos o una hora ya estaba yo hacía las citas con MAYRA Y muy buen servicio y rapido

Great service, we bought a HIghlander from Adan Rios there, and he was very friendly and personable. Thank you!

I made an appointment for the 12k miles service (oil change, regular checking). It was 2 hours waiting, come on, it's Monday! I reported a sunroof problem, the advisor told me come back later for technician to take a look at it. What?

I had a great experience at Autonation Toyota/Scion Gulf Freeway. Michael was friendly, and I was not pressured through any of my process. I had test driven an FR-S at another Toyota/Scion dealership, but I decided on Autonation from the reviews and discount available. I look foward to my future visits.

I came in for a mysterious (even for a Prius) brake problem and Rand dug up a warranty recall, organized a service for me and eventually (we had to wait until the part arrived) we had it fixed. It's admirable that Toyota honors warranties/recalls and the quality of service that I have received from Rand at Autonation Toyota Gulf Fwy was superb, extending beyond the service itself (we've spoken about other issues discovered during original service); just great overall, highly recommend this place. Thank you!

Adan Rios was a really nice, friendly and professional person. He help us a lot. Also Mario Ibarra was really nice and helpful in the process.

Very smooth service with Richard Smith. The process was easy, hassle free and enjoyable. I got a great deal for my beautiful new RAV4. Go Toyota!!!

excellent service good communication. I was given a quote for the trade in on line. I was given a straight price as well. Went to the dealership and gave them my trade in and picked up the new vehicle completely ready to drive out

The facility is conveniently located to my work. The service rep Christopher Briere was very professional and knowledge to the recall notice for my vehicle. The service time was what they promised the vehicle would be ready and my in and out was exceptionally fast.

Super awesome experience. Lilly was so sweet and made us feel at ease. Our car buying experience was like no other. Carlos was also there to help and was very knowledgeable and patient with us as they both showed us several cars until we found the one we wanted to purchase. When we were transferred over to finance I was nervous but Luis took care of us through the ending process. He was very helpful and got us a great deal and put us right at what we asked for. Great crew over there for sure. I highly recommend anyone to visit this location.

Had an appointment for oil change on corolla. The service area concept is a little confusing. There wasn't anyone to direct you where to go and the personnel there were busy on computer or with other customers, so there was no one to ask for assistance initially nor did anyone ask if we needed assistance. The service rep we made appointment with NEVER showed up even after being called and we were not the only customers waiting on him. However, the service rep Russ Kloskin was absolutely wonderful. He took exceptional care of us when he found out our initial rep never arrived. He was courteous, professional and very helpful. He got us in and out quickly. Mr. Russ I would give 5 stars. I only gave 4 stars for overall review due to confusing layout of service area and length of time we had to wait before anyone helped us.

Jose was very friendly, helpful and sweet. He answered all my questions.

Had my Sienna looked at and all tires were in bad shape plus my alignment was off. Thank you Mr Henderson for making sure me and my children are now riding in a safe vehicle. Best Toyota service I've ever had!

Doing business with the AutoNation was awesome experience. From searching for a correct product that I desired, locating the product even when not in the store of sale, to closing and delivering my GLK350 was a great sales service. I give sincere commendation to the product salesman, Mr. Dike for his brilliance and knowledge of the product and for his great professionalism on the management of his contacts and customers. It was superb. My GLK350 4matic is on top.

Did correspond with sales person and manager through lot of email and phone and finally agreed the price and vehicle. Asked me to come to purchase the vehicle and it took me to reach there an hour and half drive. To my surprise i was told that car was already sold and the guy said the car sold by another sales person. He never tried to contact me to communicate about the car was already sol. i will never recommend anybody there and would never go back for another purchase.

Great customer service from Chris briere thanks.....Great place awesome people?

I took my car in for its 10,000 mile service, the staff was excellent, very friendly and helpful, I even got my car back faster than expected. Very happy with the service.

I had a very pleasant experience when I brought my Toyota Camry 2015 to be serviced.

Customer service was excellent! Mr Jaimes was very professional answered all my questions,.normally I dread going to dealerships because of the long process but Mario made it a very pleasurable experince

This sales man really treated you respect and dignity . He did not push us into buying anything he let us take our time on deciding . He knew we were Muslim and even provided place for us to pray when it was time for our prayer . He even make sure that our car was well cleaned before we left

This was my first car buying experiencing, and was pleasantly surprised how genuine the staff are. Mazier was my salesman. He was kind, not pushy, and very knowledgable and keen to our needs as expecting parents. He didn't try to up- sale at all. David and Angel were also very helpful with the financial portion of the sale. We bought a 2015 Rav 4 and love it, love it, love it! It's actually what we wanted and for the best price in town! I highly recommend this location simply based on the quality of customer service.

Got my 2016 Toyota Camry last weekend at AutoNation Toyota Gulf Freeway, meeting with Muhammed Jawed, Internet Sale Manager, he was working hard to bring my good deal up and done well. Mr. Jawed is also a nice sale man, knowing what his customer want and matching at the end! Thank you Muhammed Jawed!

Sales associate Lexus Lang clearly explain all the options of the vehicle I purchased. She was very cooperative to do the demo for the vehicle. I really appreciate her patience. She was very helpful to choose the right vehicle for me. Sales manager Richard Smith was very cooperative and more patient when I negotiated the price and price was competitive.

I rarely post negative reviews but this needs to happen. It seems the experience here is either great or complete garbage. I was on the receiving end of garbage. If you're paying cash and in and out, great. I was promised something and the contract was inked. 58 days later i am told i must return the car and take my old one back (that they already sold and got back) The people orchestrating my deal we're utterly moronic. I even said that it wouldn't work and they assured me due to their autonation affiliation with other car brands that they would get everything squared away for me. Bullsh!t That caused me almost not to close on my house because my credit then showed I owed on 2 car loans. That's not even half the story of the trouble and time and missed work to deal with this fiasco. Complete mess and Autonation earned this 1 star review. Thanks for nothing.

The sales staff was great. Love the Tacoma I purchased. AutoNation is the place to buy from.

I had a very positive experience with the purchase of my 2015 Prius. Valente and the GM went out of their way to ensure my satisfaction with the purchase price.

MJ and Mike Smith made our second Camry purchase, at this same dealership, a carefree experience. We knew what we wanted and at what price we wanted to pay and they delivered. We went back a week later to put on the door guards and Mike had us in and out in twenty minutes. Nobody likes going through the car buying process but if you have too, would recommend visiting these guys.

Good work, great people, nice environment and nice timing

Kevin Stringfellow was the service advisor for both my older Toyota Sienna and my 2014 Rav 4 . He is amazing and trustworthy. I also bought my Rav 4 at this dealership and I got a great deal. I have been going to this dealership for the past 15 years even when it had a different name and at a different location. The service personnel and the parts personnel are amazing and will help you as much as they can . You always feel comfortable dealing with them and they will not try to sell you things you do not need.

Excelente servicio muy conforme. Rápido y eficiente. Muy chevere el dealer, snacks agua y café en todo momento... 100% recomendado.

Laszlo got me into a brand new 2015 prius, couldn't be happier, thank you!

I'm extremely disappointed in the service department. I bought my Prius C from this location in 2012, and I paid for the full warranty on everything. I haven't owned this car even four years yet, but the locks have stopped working three times now. The service department replaced them the first two times, but they're telling me that I have to pay for the locks to be replaced the third time. This is COMPLETELY unacceptable. For the locks to stop working at three separate occasions in less than four years is the VERY definition of a defective part. Look it up on the internet - this is a recurring problem for Prius owners across the country. I had this same location quote me the price on a new Prius C a couple of months as I was planning to buy a new one for my mother, but because of their response to this service issue, I'm not going to spend another dollar at Toyota. If they cannot replace these DEFECTIVE locks quickly and without any cost to me, I'm going to tell every person I know to NOT shop at Toyota.

Adan Rios was so much help with my car purchase! I explained my situation and he worked very hard to get me in a vehicle as well with meeting my needs.. great job! thank you so much!

My husband & I bought our second vehicle from AutoNation Toyota Gulf Freeway. It was very enjoyable & easy. I highly recommend AutoNation Toyota Gulf freeway.

Mi experiencia en la compra de mi carro esubo muy bien, se explico a detalle las cosas como el servicio, las garantias todo muy bien, agradecimiento a sergio sanchez

Everything was well ! The sales person was amazing he has a good knowledge , I appreciate his help to find my car , I just want to say thanks !

My Husband and I purchased a 2015 Sienna and we have enjoyed it so much. I wish we had got one sooner. Grandkids love it too. So if interested in buying contact Jawed Muhammed (MJ) or drop by at 1211 Gulf Frwy. Bld B, Houston, Tx 77034 or give him a call (7113)) 296-0019. He will make you a great deal. Tell him that Frank and Lillian Covernale sent you. Thanks again MJ and try to come take you to lunch.

I just bought my RAV4 from this dealer and I really like it! Service is really good (Mr. MJ)

thank you Mayra herebia they change my oil om my 2015 venza faster and a quality service good place to do business

My experience with auto nation Toyota was great! Ahbid helped me look for a new car and was very knowledgable about all the cars! They also worked with me and got me the lowest payment and a great deal on a brand new 2016 Toyota Camry!

Sergio was incredibly kind, patient and frank answering all our questions (that were really a lot), even the tough ones... While we had several options in mind, the diligence of Mr. Sanchez was decisive... Unfortunately Mr. Sanchez was not available at the end, when we decided to go with him, and he used another person to complete the paperwork... This person hasn't the quality of honesty of Mr. Sanchez and there were a couple of issues that he "confused" and affirmed it was our misunderstanding; my wife and I felt disappointed, as we both asked him several times to make sure that what he was telling us was definitely true, but at the end he simply let us with a bitter taste sensation... Even though, we feel confident that we'll have a good experience with Autonation Toyota through the support of Mr. Sanchez...

3 hrs!! waiting just for oil change and a rotation with appointment, I don't want think how many hours would be without it.

El mejor dealer Toyota...Gracias por mi Toyota corolla S 2016

This was the first time I've bought a vehicle by myself and this dealership was the only dealership where I didn't want to strangle the salesman. Don Morales was really great, knowledgeable, and extremely helpful throughout the whole process. It felt more like I was being helped purchase a truck instead of pressured to buy one

Sinice the moment I walked out of my vehicle I was great ed with wonderful service. My aunt recommend me to come to this location my sales man Mr. Abid was super helpful and had excellent customer service. The Manager Mr.Nelson was also very helpful and he did everything he could do in making sure that I got what I wanted. First time car owner it was a great experience. I can't thank the Toyota team Auto nation on thr Gulf Freeway enough for the great service.

I just leased a new Toyota Rav 4 thanks to Clarence !! he was very helpful and detailed....

Amazing service all around! Each representative made sure I knew what I was getting, and they all helped me to get my car. Thank you autonation!

I bought my Toyota Sienna 2 weeks ago. My salesperson was Daniel Sierra. He is one of the best. He made the deal quick and easy.

Great repair customer service. Took my truck in for diagnostics and it was repaired quickly the same day.

I went to get my regularly scheduled maintenance and was surprised to see that they washed my car as well. I totally didn't expect that; you don't get service like that these days.

Michael Price! Great customer service!! Very patient and informative! Overal a great experience.

The help I received from this dealership was like NOTHING I have experienced before (2 salesman, 1 sales manager & 1 finance person - I'm bad with names, so forgive me for not mentioning). They ALL were excellent in helping me and getting me into a 2016 vehicle.

Adan and Richard were great. Customer service top notch

we love AutoNation we bought our 3rd Toyota from them recently it was our 8th Toyota purchase I start out like I always do I do my research then I start looking at vehicles online and at other dealerships and I always end up at AutoNation THEY ARE THE BEST!

Safety features like BSM, LDA and bird eye-view camera are awesome. If you have 5 members in your family, it's a amazing car for family trip and daily riding. We really liked it. Just enjoying a new SUV! AutonationToyota at Gulf Free Way team mainly Mr M Jaweed is wonderful sales person and knows very well and excellently deals with the customers.

I walked in to Autonation Toyota and was helped by Lexus Lang and financial manager Angel Ixcal. Lexus was able to get me a better deal than my local dealership, she listen to what I was looking for and was able to meet my expectations. Financial manager Angel Ixcal also was very helpful and understanding. This was my second time getting a car from Autonation Toyota from Gulf freeway and both times they met my expectations I would definitely recommend!

Really great place. Great customer service.

Traveled an hour. 4pm on Mon. Thousands of carsn the lot. No ticket prices. No salesman. Cash burning a hole in my wallet. Going to Don Magill.

I just bought my gently used, impeccably maintained Toyota from this dealership and it's the only place I plan to buy from in the future. This was the first time I've ever bought a used vehicle and come out with such peace of mind and feeling great about my purchase. Despite being years old, my car's interior looks brand new and the exterior almost so. Doug, Cesar, and Vince worked seamlessly as a team to get us into our car on the same day. Doug was great about answering my questions in the way I needed, by email rather than phone. The paperwork was meticulously prepared and transparent. And, I might add, being a used-car buyer, my son and I were treated like just as high of a priority as if we were purchasing a higher-end new vehicle -- how refreshing! All that and a full tank of gas, too, and free oil changes for the life of the vehicle. Save yourself a lot of hassle and visit AutoNation Toyota Scion. (Wish I'd gone there first.) It was a totally positive experience in purchasing a car!

I just bought my gently used, impeccably maintained Toyota from this dealership and it's the only place I plan to buy from in the future. This was the first time I've ever bought a used vehicle and come out with such peace of mind and feeling great about my purchase. Despite being years old, my car's interior looks brand new and the exterior almost so. Doug, Cesar, and Vince worked great as a team to get us into our car on the same day. Doug was great about answering my questions in the way I needed, by email rather than phone. The paperwork was meticulous prepared and transparent. And, I might add, being a used-car buyer, my son and I were treated like just as high of a priority as if we were purchasing a higher-end new vehicle -- how refreshing! All that and a full tank of gas, too, and free oil changes for the life of the vehicle. Save yourself a lot of hassle and visit AutoNation Toyota Scion. (Wish I'd gone there first.) It was a totally positive experience in purchasing a car!

THey were very patient with helping me find the right truck to fit my needs and budget. Friendly and polite wasn't pressuring you to buy .

My experience started with receiving an e-mail on a deal that suited me perfectly, I responded and found myself communicating with Doug Henderson who took are of everything - even drove me to the bank to get my cashiers check to seal the deal. He never put any pressure on me and allowed me to make my own choices. It was a pleasure.

My wife and I had a fantastic experience at AutoNation Gulf Freeway. All of the folks there were very knowledgeable, friendly and professional. I'm very pleased with my new Camry thanks to AutoNation and Babar Samuel!

I live in Sugar Land and it is too far from my house. Because of great team with good service and low price I drive a long distance to buy car from them. So far I bought two cars from them and I will buy my next Toyota next time I want to buy a car from th

My son purchased a pre-owned 2012 Toyota Camry from AutoNation Toyota Gulf Freeway on 12/26/2015. Doug Henderson helped us with the transaction. Doug was pleasant and professional. He answered all our questions and worked with us to achieve a price that we were comfortable with. Doug was very responsive and we closed the purchase quickly. We would recommend Doug and AutoNation Toyota if you are in the market for a Toyota vehicle.

Usually I don't write poor review. But this time, I have to share my experience. 2 weeks ago, I found there were a good price of 2016 Corrola and a good financing deal for college students. Then I went there and met the salesman, he told me I was not qualified for the price on line but I would have a price close to it. Then I got the total price which is 1100$ more (some pre-installed packages), it's interesting that I'm not the person to decide which package to install in my car. Fine I accepted that. After several hours bargain, we made a deal that I traded my car and get the new one. To get that deal, I offered everything I had, such as job offer letter, transcripts, payment check..... But after 13 days, the sales manager called me to come to restructure the contract of higher APR or return the car. I was shocked and after a couple of hours, I decided to return the car and get my car back. I know it's normal for a first buyer to get a high APR and they do make efforts for this deal to help me get a low APR and I appreciate that. But they should not play tricks.(Spot delivery scams and yo-yo financing scams) What's worse, when I get my car, I find one tire pressure is very low, that is weird cause I have never had that before even though the tire pressure light is on sometimes. I tell the salesman and he help me to pump air. That is sweet. But when the repair staff pump the tire, I find there is a nail on the tire with the very low pressure. Then the salesman tell me the sales manager say there is nothing they can do. I have no word to say. When I bring the car to you, no tire pressure issue, now there is a nail on the tire and you tell me you are not responsible for this. OK, you win, AutoNation Toyota, the largest dealer in US. Thank you so much for teaching me such a lesson.

My experience here at AutoNation was absolutely amazing! I had the BEST salesmen Richard Smith and Mr.Louis Bartlett!!!! Mr. Smith found the truck of my dreams and Mr. Bartlett made it happen!!! Buying a car is a long process and Mr. Bartlett kept his customer service at a high level. I have never been treated so awesome!! If anyone ever needed anything to do with a car those are the men that you need to go see

Special Thanks to my Salesperson Scott Savage! He provided truly exceptional service and great assistance in purchasing new 2016 Toyota Corolla. Scott Savage is very professional and knowledgeable, honest and polite person. He has wonderful customer's communication skills. Scott gave me wonderful advice. During two weeks he patiently answered my questions, did not push and provided all necessary information prior to my visit to Toyota place. And now he continues to answer additional questions about operating features and technology. It takes a professional to continue great service after the sale. I'm highly satisfied with my first experience to buy car in dealership and will recommend AutoNation Toyota Scion Gulf Freeway. I'm very pleased with negotiation experience, it was exceptional. Many Thanks to my salesperson Scott Savage efforts and manager Richard Smith who uplifted my spirit with a pleasant surprise! Both provided wonderful service with great professionalism and understanding of my personal situation. I am very grateful to all kind and compassionate people. Many Thanks for the Magic of Christmas! Blessings! Happy Holidays! Sincerely, Svetlana.

Best car buying experience ever. I had been researching cars and test driving cars from other dealers in the area. When searching on-line, found a Toyota that I actually had not considered before - but was intrigued enough to visit AutoNation. Vincent Nguyen met me in the lot and showed me the car. I decided to buy. Vincent did a fantastic job showing me the car, test driving and then starting the purchase process. The entire experience was fantastic and proceeded as quickly as practical. This is a very good dealership for starting the car buying experience.

I got a Rav4 2015 for my wife last week and I was happy with the customer service at AutoNation especially the saleperson Valente Grimaldo. Now we are very happy with the new Rav4. Again, thank you Autonation & Valente G.

I had an awsome experience at Autonation Toyota. My sales rep Doug Henderson was outstanding and help me and my family get into a vehicle when we were turned down by many others. I highly recommend this dealership and Doug, my family and i we definitely be going back to purchase our next truck from them. Thank You everyone at Autonation for all the help..

Got my wife a Toyota corolla, Associate Lexus Lang worked very well with us. She showed us all that was available at the lot and help us settle for the best ride for my wife. She was so knowledgeable and very informative. Will definitely go back to get a truck from again. Thank you again Lexus. 10/10 rating from me and wifey.

Louis B is absolutely great and we got the deal we wanted. But, expect to wait a long time to complete the paper work with the humorless bureaucrats who didn't bother to tell us what we needed to bring with us to complete their process or that we both had to come in to both be on the title and even if you are paying for the car like we were they still make you do paperwork like you were taking out a mega loan. Never had this crazy a paperwork experience at a Texas dealership before!

I had recently had a loss with my old car and I went to this location to see if I could begin my new process. I was greeting by friendly Carlos. He assisted me with everything through and through as well as his team. They made sure they explained everything in the process throughly on top of just simply keeping a positive attitude. I greatly appreciate all their hard work and dedication put into getting me my 2016 Scion tC. Thank you all again....you guys rock!!!

Great experience. Kevin is top notch and really cares for his customers. Fast - Quick service.

Babbar Samuel is the best salesperson and I had a good experience. He is so professional and courteous. 5 Stars for AB ----A for AutoNation and B for Babbar Samuel.

I am not going there again. A day before my salesperson said everything is good you just need to come pick up your car. We went the next day they said there is some kind of mistake in name we said they fixed they took us to finance department and stated bargaining again we said no we can only buy if you honor the price we talked about. Then they said ok and at last they came and said we need proof of purchase Why the hell you call customer and said you can just pick up your car if one of the paper was missing Wasted my whole day Never going again

I love the parts department here. Very nice and knowledgeable as well as supporters of the Supra community

After a long day of car shopping, we stopped by AutoNation Toyota and since the moment we got out of our car we were treated like customers should be treated. Mr. Vincent Nguyen was the one who helped us out, he was THE BEST! He wasn't pushy or rude. Mr. Nguyen listened to us, he understood we had a budget and he went with it... He was super patient, with excellent communication skills, totally made us feel at home! I drove out of there with a 2016 Toyota Camry, which by the way, it's an awesome car! I would definitely recommend Mr. Nguyen, he is great!

I visited the dealer to buy a new car at the advertised internet price and was told I had to pay an additional $1000 for window tint and some irrelevant package as an absolute must. I was told by the sales rep that I need to read between the lines. So take their advertised "low" price with a grain of salt. Also they do not compare or even come close to other deslerships when it comes to valuing tradeins. Their Sales Manager seemed rude.

I was in the Houston area for only about 24 hours and needed to get my car serviced. Even though they were booked, Chris made sure I was able to get my car in and taken care of. He was very professional and made sure my questions were answered. Great service from friendly and professional service personnell!

My salesman, Valente Grimaldo, was very patient with me. I did not get any of that pressured sales pitch. Mike Spencer, gave me a small discount to beat the other quotes I had from other dealership. In all, the time spent at Toyota was a good experience. I will recommend this dealership to any relative that is looking for a new car.

Not only did they perform the service to my satisfaction, they did it a shorter time than projected.

AutoNation is the best kept secret in Houston, or maybe just to me. I found them while I was on line goggling to purchase a new car. The price was right so I sent an email and got an immediate response from John Comyack , the internet salesman. I told him that I was interested in looking at two cars I saw on line, he had them ready to text drive upon my arrival. I text drove one of the cars and he offered his input on why I should purchase. He was very nice. He introduced me Richard Smith, Sales Manger. This guy has excellent customer service skills, he is very knowledgeable, attentive and concerned about the care of his customers. He needs to be cloned. I also had the experience of communicating and working with R. Valdez, General Manager, and S .Salehoun, Sales General Manager I found these guys to be men of integrity. I was really impressed with the way they took care of me. We purchased two cars from them. If you are looking to buy a car. Stop by and get excellent treatment with no pressure.

I was in need of a vehicle I went to another Toyota dealer but the sales person wasn't knowledgeable and not very willing to negotiate. Went to AutoNation and the sales person Babar was very helpful answer all my questions and is very knowledgeable. I would highly recommend the sales person and dealer! Had a great experience with buying my 2016 Tacoma Texas Edition.

We were very pleased and satisfied with our service

From the moment I walked in all the way to my most recent service (25,000 miles) I've only ever dealt with friendly, quick and helpful people. I'm a single mother of five, and they are always kind and accommodating which means the world to me. Would send anyone looking to buy or service their vehicle here.

This visit, as well as all other visits, was very good. Kevin Stringfellow has always made sure that my visits with Auto Nation have always been amiable. Thank you.

I brought my pre-owned Sienna from AutoNation in March, and needed to get a 5000 mile service done. I also had some minor cosmetic repairs that needed to be performed. I also like to bring my own Oil in for the service. Kevin has always treated me fair and square in the past, so I always like going back to him. Because my work location changed, I needed to bring it in on a weekend, instead of the work week. He told me that he needed the car for the whole day which was not a problem. He completed all the service that I asked him to perform, and then I asked to do a wheel alignment which was not on the original work order. He said, no problem give him a couple more hours. When I went to go finalize the bill, he let me know that the Sienna model I was currently needed 6 quarts of oil, not the just the 5 quart jug I had brought in. He went an bought the extra quart for me, and just put it in the bill. I know weekend service gets REALLY hectic, and I try to avoid like the plague. But they really handled it like a champ. I will keep coming back to AutoNation Gulf Freeway.

After shopping for my Avalon over a period of weeks and in several cities as year end inventories were getting scarce, I made a great deal at AutoNation on the Gulf Freeway in Houston. I had purchased my previous auto at the same dealership when they were Champion. Carlos Torres did an amazing job of keeping me informed and ultimately closing the deal. He is indeed an asset to this dealership. His knowledge and professionalism is a rarity these days. Kudos too, to the Sales Manager, David Martinez and the Finance Manager, Angel. They all made the process almost transparent. AutoNatio will do everything possible in a positive way to earn your business. Happy Customer!

Excellent communication. Very easy and get all the process within two hours. Pricing is great

Adan Rios was a great help! I will totally be going back in the future for another vehicle.

Samuel is a great salesman. He helped us weigh out all of our options after riding with us to test drive a Toyota RAV4.

Initially when driving vehicle, the Sonata pulled to the right. I asked the salesperson to check with mechanic to perform a wheel alignment. After salesperson spoke with mechanic, the salesperson told me that the vehicle should normally pull to right and nothing is wrong with wheel alignment. I beg to differ. I'll have my mechanic take a look at wheel alignment and readjust the wheel alignment on the Sonata. Also, the A/C had a musty smell when I first entered vehicle to do a test drive. Salesperson mentioned to me that they have a guy who can deodorize the musty smell from cabin. Well, the deodorize method has worn off and I still smell must smell from turning on A/C unit.

Very helpful on making the right decision for our Camry 2015. Listen carefully for our needs and show us all the available cars.

good experience, everyone was real helpful and sincere

Quick internet Price no hassle quick deal. Thanks.

Bought a pre owned vehicle from these guys. Lazlo was great to talk to through the whole sales process and the service team was great. All in all very friendly and the most professional team I meet during my car shopping around Houston.

First time Toyota buyer and boy was it a good experience. Barba Samuel and Angel were very helpful til the end. No pressure on buying a certain vehicle or size....they helped us get into the perfect car for our family. Toyota buyer for life.

Severe storm knocked the power out and they were unable to complete service. I came back in the next day and we picked up right were they left off and had everything done in a jiffy. Dennis is great to work with.

Daniel Sierra helped my husband and I when we went in to purchase a vehicle. He was knowledgeable and friendly. I would recommend working with him.

I got an awesome price and great sales staff patiently walked me through the sale with no pressure. This is a great place to shop for a new car.

This was the best car buying experience ever! Laszlo and Vince went completely out of their way to make sure I was taken care of. They helped me with the sale with prior to coming in, went out of the way to pick me up from home. Everyone was just so accommodating and left the dealership with a car I wanted in the price range I wanted and I am just 100% satisfied with my experience. If you need a car..go see Laszlo!

This is my 4th car that I bought from you guys. what keep bringing me back is your well trained sales associates friendly environment educated decent well behaved and great customer service. They are aware of their product and believe in it. basically great atmospherics all over. my current purchase was the best experienced I ever had. Mr Taha took a really good care of me I really appreciate you guys. I have recommended many family members and friends in past and I will keep doing in future.

My car has been serviced by Champion Toyota on the Gulf Frwy for the last 3 years. They have always been prompt, courteous, and knowledgeable. They answer my questions and keep me informed of any service needs. I am also made aware of any expenses that may occur well in advance. This is car care at its best. Thank you, Champion Toyota.

Excellent in every category, salesman was very nice and super helpful

We just traded in our 07 Acura RDX for a 2015 Toyota 4Runner. I absolutely love it. It was great working with Ryan Albritton; he's a retired Paratrooper and it was cool that we got to work with someone who's military. The buying process was really easy, although it was long so bring snacks if you have the kids with you. Also, Toyota knows they have damn good cars so while they work with your budget, don't expect to get great discounts on vehicles. However, a Toyota will run forever and I think it's worth every penny. I'm super excited to have a bigger vehicle for the family. We take it to the beach and while it's a much larger vehicle, I can drive it very easily. (I'm 5ft3.5in). My son loves the back seat and I enjoy having much more room in the trunk. Great dealership. Excellent vehicle!

Excellent costumer service, David Martinez and Joel Cortina were Awesome, They help me a lot even with my car insurance!!!

Great dealership! Thank you Abid Bhatti for being a great salesman. I love my 2015 Corolla

We bought a new Rav4 and were greatly impressed by the customer service. Everyone was helpful and knowledgeable. There was no pressure and we got a great deal. The new vehicle is fabulous and we will definitely come back next time we are in the market for another car.

From the moment I was greeted at the door till I got in my new car everyone was very professional and helpful. I highly recommend this dealership and my salesman Abid Bhatti.

Was great customer service!! Excellent team the sales person was very patient and guide me all the time to make my best decision

I have a 2014 Avalon with several problems from day one. I bought this car from a different dealer where my service department experience was not at all satisfying. Then I took it to AutoNation on Gulf Freeway where Dennis Holmes and occasionally in his absence Thomas Idele in the service department provided excellent customer service and on every visit they were more than accommodating to my service needs. They have been able resolve almost all of the issues with my car in a timely manner and since I think I have lemon piece I have been assured by them that I can bring it back anytime as more issues arise. In the end it is my opinion they have a great service department that cares for its customers needs.

Toyata employees are good team player. I feel confortable each time I visit Toyota.

Great experience for a first time Car shopper, Roger and Mario were GREAT!!

Everyone was helpful and courteous making my experience at AutoNation pleasant.

We recently bought a Toyota Camry from this dealership and we got an exceptional salesman who did an exceptional job. Initially, we were thinking about buying a SUV and test drove 3 SUVs. We changed our mind and our salesman, Mr. Mohammad Jawed, was very patient with us and guided us throughout the whole process. Exceptional job by him! No pressure situation. At the end of the day, we were happy with our purchase and I am sure when we are in the market again for an SUV, we will visit this dealership first. The paperwork process was pretty smooth as well. Once we knew what we wanted it was pretty easy from there!.

Bought my first new car here, goodnight customer service, very fast and efficient for a long process. They have free cookies, muffins, coffee, and hot chocolate. There's a wifi station if you need to work or browse the internet. And they have a lounge waiting area with a tv and separate for the kids for your car service.

My dream car was a Toyota Prius & I went in for a test drive to just see if it was all that I thought it was. Well, it wasn't. It was so much better! I can't even imagine life without my car! I Love it! Thanks to Mr. Taha Yusuf he made my dream a reality in under 3 fun filled hours!

I bought a new 2015 Toyota Venza. The process was quick and fast. I had did my research for about 7-8 months and the price they offer was lower than my price by $1000. They had the color and options on the vehicle. I did purchase an I'm but didn't matter with price lower than I expected. The vehicle drives better than any car I had. Every person I spoke to who own a Venza love the smooth ride. Once you drive one it's true. Test drive it today.

Thomas latney was kind and helpful helped to get me into a car that was within my budget 7/31/15

I like the service and not take long to purchase a car

I had the ABSOLUTE WORST experience here! If I could give them zero stars, I would. I went in on a Saturday and purchased a car that they said they couldn't physically get me until Monday because they had to bring it from another dealer. Fine. But they insisted I fill out all the paperwork and write them a check for the car (which they said would not be deposited until I drove off in the car) so that all I had to do on Monday was pick up the keys and go. They gave me a VIN nu...mber, the temporary tag, I signed, they signed, the whole nine. Monday comes around and they tell me that they cannot give me the car I purchased because it had $500 worth of extra options on it. I bought a specific car for an agreed upon price and they backed out saying "It's not a deal until you drive it off the lot." So apparently the contract on that VIN number and a check mean absolutely nothing to them. Tuesday, I tell them I'm going to come pick up my check and that I'm not buying a car from them. I get there and they tell me the finance lady I worked with wasn't there so they couldn't get me my check. Wednesday, I check my bank account and realize that THEY CASHED MY CHECK! They took my money from me and did not give me a car. I wasted another whole day trying to get my money back from them. I had to go back to the dealership for a third time where the finance lady flat out lied to my face saying it was my choice to write a check and that I knew it was going to be cashed immediately. Complete lie!! Oh, and the manager had the guts to still try and sell me a car. Literally worst car buying experience ever. I will never ever ever go back here. See More

I purchased a 2015 Toyota Tacoma on 23 July and picked it up on 25 July. The salesman that I dealt with was exceptional! Carlos Torres was very informative, professional, and had a go-get-it done attitude. The entire transaction was smooth and throughout our evening, Carlos would check on us to ensure we didn't need anything. There are little things to show you that a person is taking their job seriously and is willing to do what it takes to make you happy. Carlos demonstrated those characteristics. If you are looking for a Toyota, I HIGHLY RECOMMEND you request to see Carlos Torres! And, if you are a Veteran, Carlos is a former Marine. He is a Marine I would have enjoyed serving with.

Everyone was very nice and welcoming. The place was nice and clean. Ill be back to purchase mg next vehicle for sure.

Called get an appointment for 9:30. I got there early they took myv vehicle right away after one and a half hours finally ran down the service rep. He told me that I should get a steering fluid and differal flush 20 thousand miles early. It was 11:45 before I was able to leave

Made the experience of purchasing a car a nightmare I would never recommend anyone to go there... Read everything thoroughly I question these guys integrity morals and values... I returned my car because these guys TRICKED ME.. On my way to Ron Carter now in Dickinson to deal with Greg Timm he's more honest )

Best buying of a car I ever had. The women who did the paperwork was excellent. The salesman and manager were grest.

Ismael Sanchez assisted us in finding and buying our 2015 Toyota rav4. Overall great experience!

I was treated courteously, the salesman was professionally, I was comfortable and did not feel like I was about to be scammed.

The finance manager was WAY TOO PUSHY ! HE WAS INSISTANT UPON SELLING EXTENDED WARRANTY AND SERVICES MY WIFE AND I DID NOT WANT AND WAS VISIBLY AGITATED AT MY REFUSAL TO PURCHASE SAID WARRANTY AND SERVICES

SCOTT WAS GREAT THROUGH THE WHOLE PROCESS. WILL RECOMMEND HIM TO OTHERS.

The sales rep, Laszlo Koncsek, was very helpful, friendly and efficient, he made the whole process enjoyable.

This has got to be the worst place. We have gone to other autonation and have gotten the best service but not this place it was like we were trying to beg them for a sale. My husband has perfect credit and the guy that was suppose to help him his name was Cristian DalBosco it literally seemed like he did not want to sell the vehicle usually sales persons will do anything for you to buy but not this guy he could care less. Do yourself a favor do not go here especially with this guy Cristian the worst salesperson we've ever met.

Just bought my first car, a Toyota rav4 and thanks to Carlos Torres it was a smooth and easy process. Not only was he able ot inform me about everything that goes into buying a new car, but he was able to help me get the best deal possible and bring other things to the table that I didn't think of at the time while researching on how to go about buying a new car. All in all it was a great experience, with friendly and helpful people.

MJ is great salesperson. He help to find car. Customer service is great. I bouth 2 new card from Muhammad Jawad Camry 2015.

I appreciate customer service, and professionalism. My purchase was made easy and took place quickly. The staff kept me updated on the sales process and what was taking place, communication was awesome!

My experience was wonderful I gotthe service I deserve as a buyer.