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-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Gulf Freeway

Most places will contact you to verify your appointment time when completed online. This place doesn't. Would have been nice to at least receive an email stating appointment was done. I called and verified my appointment the day of. I got there 30 minutes earlier than appointment. My advisor came out after about 15 minutes of standing around and she started going thru their checkpoints. First I was asked to verify my info. I did. She started telling me that I was going to need tires soon. (They look fine to me, but whatever). She said she'd quote me tires and they price matched. Ok. She then called my boyfriend over and started telling him that I needed coolant. I had to remind her that it was my car. She said the coolant was almost empty and with 70K miles, it really needed to be done. I asked if that was something I could just pour in there myself...she said oh it was more than just that. I told her I'd go to my own mechanic for that. Finally took my car back. Sat in the waiting area for about 20 minutes and I received a phone call. Didn't answer it. Checked the voicemail that was left and one of the service managers called to say they wanted to purchase my car. When I called him back and I asked him if he realized I was literally sitting in the waiting area getting an oil change. He said he didn't realize I was there waiting and went thru the whole spill about another customer wanting to purchase my car. I told him I hadn't had my car a year yet and I wasn't wanting to sell. After an hour and 45 minutes, my boyfriends phone rings and it's my service advisor calling him to let him know my car was ready to be picked up (he handed the phone to me). Walked over and the service advisor said she didn't realize I was there. I told her at the beginning and when I scheduled the appointment on line that I would be waiting. I HAD NO IDEA THAT IT WAS GOING TO TAKE ALMOST 2 HOURS FOR AN OIL CHANGE!!! They didn't even vacuum it out.....like Jiffy Lube and most other places do. I was just extremely aggravated with the entire experience. If I hadn't been such a dummy when I purchased my car, I wouldn't have paid the EXTRA for the maintenance package and I sure as heck wouldn't be coming back here. BUT I did purchase the maintenance package and I HAVE to have those oil changes done at Auto Nation and this place is the closest to me. She didn't give me a quote on tires either. And while I was there, I asked the service advisor if it was possible that someone could show me how to use my navigation because I couldn't get it to work. I was told to check my manual. I told her I had checked the manual and just couldn't figure it out. She then proceeds to tell me that if something is wrong with it then I should have taken it to the place I purchased it from (Auto Nation at another location) so they could fix it and now I would have to pay $229 for a diagnostic test. Instead of LISTENING to what I was asking for, she brushed me off with the expensive diagnostic test. If I couldn't be shown how to use it, then I think she should have said "that's not something that we could do". I am not going to pay $229 for a diagnostic test when all I wanted was someone to take a few minutes to show me how the dang thing worked. I can say I will make sure that the next time I go, I won't be going thru the lady that I dealt with yesterday.

Tammie Baker Sep 17, 2020

Worst service ever! Arrived at appointment time at 11am and was told a diagnostic service would be covered, only to receive a call at 6pm to let me know that I needed the headlight lamp to be replaced and it is not an electrical problem, oh even said it was due to an accident, really?? There has been not accident! My cost would be $585 because I need my headlight lamp replaced, I refused the service. Never did he mention cost for diagnotic service. I go to pick up the car the next morning and spoke with Heather Bass, super nice and professsional lady! After she reached out to LUIS SALDANA (service rep) it all went downhill when he tells me he would cash me out, I asked for what? He said for the diagnostic service, I asked why am I being charged and why didn't he say this the day before when he called me 7 hours later after taking my car in? He said, I did tel you. HE LIED! He only mentioned replacing the lamp and I refused. He even said warranty covered one hour service and the rest I had to pay. I told him I was not paying $229 for diagnostic service, he said "YOU DON'T PAY, I DON'T RELEASE YOUR CAR". I asked to speak to a manager, I shared what was going on with (manager) ROSS KOWSKI and same condescending, rude and arrogant attitude, he agreed with LUIS SALDANA and asked me if there was anything else he could help me with? I said, "No, obviously you arent' going to help with any of my complaints" I walked out of there losing $229.00. Shortly after, I called my warranty company they did not have record of Toyotya Autonation ever calling them. Had I received a call sooner than 7 hours later after dropping my car off and told up front about costs before doing anything to my car, all this would have been avoided. I am a Toytota owner and very pleased with these cars but I will never go back to Toyota AutoNation!! Very dissapointed with this dealership. How can Toyotya Autonation have people like these two individuals dealing with people and offering unacceptable service??? Beware!!! They wil LIE and take your money and threaten to keep your car if you don't pay!

Claudia Flores Aug 21, 2020

Disappointing experience! I wish there was NO STAR! I was costumer of this location for almost six years but my last visit to repair my car made me to take this decision to not going there any more. my service advisor which is the Assistant Service Manager (Jose Campuzano) was disrespectful and dishonest, I took my car over there last Tuesday evening for the battery problem and a noise coming from my wheels, he called me on Wednesday and told me that the battery needs to be replaced and the technician said the noise is from tires and needs to be replaced and 4 wheel alignment recommended. I had this problem last year too and they told me that they replaced one of bearings at front under warranty but I was still hearing that noise. so I was agree to get battery and 2 tires with alignment and he told me to let me know when it is ready. Thursday I called him at 1:00pm and he said he will call me back in 2 minutes! but I didn't hear from him so I called again twice also left voice message, I got a voice message at 6:20pm from him and I called him back but no answer. Friday I called more than 10 times and left 3 voice messages till 4:30pm. I even call the main number and they told me he is in meeting and will call me back. I was frustrated and just drove over there, when I got there he was not by his desk and I asked if he was working that day and they told me yes he was there all day. finally he showed up and when I asked why you don't answer me? he said "I did" I said when? he said "Yesterday" I said "I was calling you all day" and he said "I'm helping this customer, you step back till I finish" I said who is your manager? he said "I am manager", I went to their office and asked for the service manager and they took me to Russ Kloskin office and I explained the hole thing, Russ said we didn't have any meeting today and called him, Jose told him that they want to replace one of bearings and he ordered the part and he is waiting for it, Russ called the part department and they told him they have it in stock! I don't know why Jose was so rude to me and why he didn't answer me, finally Russ told me that he is going to make sure I'll get my car by tomorrow, Saturday I got my car back with the same noise! they want me to buy another 2 tires. I spent $643 (bearing was under warranty) with headache and still hearing the same noise. I wish there was a place that I could check if they really replaced the bearings. People are going to big dealers instead of other mechanic shops to get better customer service but see what I got!

Reza Shenavar Aug 3, 2020

No star for sure. If anyone needs a service or a car fixed, go to the other place have a free diagnosis before coming here. They will somehow get your money. The guy helped me today is Omar as I called earlier and he was the one answering the phone, I came and asked for him. I did ask him I don’t know what happened with my car and my car is under 36,000 miles so it should be under warranty. He mentioned that he needed to check and I pulled out the diagnosis from Autozone. For sure I don’t wanna pay if my car is still under warranty. He mentioned something about if there is a physical problem I need to pay $297 for just diagnosis??? And I told him you should tell me if there is not under warranty, tell me before you’re get any done. He said let me call his college, he called and took few moment and told other to drove my car to diagnosis. After two hours or more, got out and told me I needed to pay 297 if I chose to not fix the car, if I fixed it, I pay around more than 200 and total is around 600. And I told him, you didn’t mention I needed to pay earlier, why didn’t you inform me before. ... I talked to the manager and he gave such examples that we needed to pay for our master, and do you think you go to the grocery store and got food for free. Sir, that’s a different story, is this how you treat customers and made fun of us because I am a woman and don’t understand about the car, or about I am asian and don’t understand English well so you tried to trick me like that. The manager ended tell me if I do the service (get fixed) I don’t need to pay 297 but 600, remembered earlier Omar told me fixed and diagnosis total around 600. Wow anyway, my bad to not recording our conversation. And learn one thing before leaving. I had the thing fixed finally, paid out of pocket around 600, including 10% discount, the manager said oh, that’s money He need to pay, Omar wouldn’t have lunch today because of that, I know for sure they earned more than that. And before I left, I asked Omar so how long warranty for the part, he said 12 months or 12000 miles, which come last. So to be confirmed, I asked again, does that mean if I got the problem with it, bring the car within these conditions, I will get fix for free. He said yes, if that’s the same problem, if not, still need to pay for diagnosis. Then I asked can you showed me which parts should be under warranty, he told me the mechanic guy know that, but I need to know that, if something happens for me in the future, should he at least to get to give me some information, he just tried to make sure I pay, that’s it and sit still in his office, give me the car. Wow, I figured out how dealer service makes the money now. Try to trick customers, what the point for the warranty, if you say I still need to pay for diagnosis. If I a woman know what is wrong with the car, do I need to bring it here and pay that money. He didn’t even wash my car, didn’t show me the fixed thing, just seat in his office. I went out, open the hood to check, one guy is coming and asked what happened. I said I was not sure is that the new one repaired, he explained to me patiently, and I asked why other got the car washed and mine wasn’t, he said oh do you wanna wash, and ask other guy to bring my car to wash. I meant if I knew every procedure needed to be done, I don’t waste my money for that. And does the first help advisor needed to let customers know upfront, and even you aren’t happy with your customers, you still to do your job, I just asked what I don’t understand. Sorry for such the long complaining, thank for reading. If I can redo that, I will write more, for what I experienced today, that isn’t much

Oanh Pham Mar 11, 2020

Being completely honest I was not happy at all this time. I made an appointment, showed up early and was met by the worker in the bay that said he was going to get my advisor. When the man came out his name was Omar and I booked with Russ as the one I wanted wasn't available for that day. No big deal there that person may have called off for the day. When I told Omar I was there for my first service he immediately told me what they were going to do which included a tire rotation and since it was busy it would be about an hour to an hour in a half. I mentioned at this point I had purchased my own tires and they had there own schedule to be rotated so take that off the list of things to do so as to not mess with the warranty on the tires. He kind of stumbled at that point and finally agreed saying yes you have expensive tires and you don't want to mess with those Michelins. I hesitantly said ok and went to the waiting area. You see my tires say B.F. Goodrich big and bold all over them and when he said Michelin I was a little thrown off. But like I said, I let it go and went to the waiting area. I'm sorry but that leaves an uneasy feeling when your service guy doesn't know what he's talking about. Remind self he's not the one working on it. An hour and twenty minutes later I went up to Omar and asked how things were coming along. He says, Oh it's going to be awhile I told you it would be two to two in a half hours. I said, No, you said it would be about an hour to an hour in a half and since you do not have to rotate the tires it should be less, don't you think? Omar stared for a moment and said the inspection had already been done so it'll be done in at least another fifteen to twenty more minutes. I said I hope so. Hmmm he hasn't talked to anyone or looked at a computer at this point so how does he know?? Meaningless words seemed to be just flying out at this point. You can obviously see I'm being fed a line here. I go back to my seat and noticed Omar is all of the sudden running around all over the place now when this whole time he was basically just sitting around chatting with others and low and behold there's my vehicle. Was he frantically trying to stop the tire rotation? Did he really even know what was going on? So many questions. He called me up to the counter and said I need your signature very sharp and tight lipped. Not explaining what had been done or what I was signing. I had to ask and got very short snappy non informative answers. Well I'm sorry he was caught being untruthful and it made him feel he had to treat me that way. Bottom line...if you're going to work in that field, at least know what you're talking about and do not make crap up. The other thing I do not like is you cannot see what is going on with your vehicle. You have no idea what they are really doing nor can you trust that any work has been done at all. I have been burned more than once before and honestly if it wasn't for the first time service for warranty purposes, I wouldn't go there at all just because of the past mistakes that have happened. Each and every time I have have said something and yet it remains the same. Unfortunately every other dealer is across town. Now this does not pertain to the sales. Only one experience there and it was a good one.

Kathy Jan 7, 2020

In my opinion: Don't waste your time dealing with Clarence Hill (fleet salesman); he is the typical car salesman ~ full of BS!!! We (my family) have purchased 7 Toyotas from this dealership since 2004. We always dealt with fleet sales and had a great experience until the guy we had been dealing with retired. I bought a 2015 in 2014 from Clarence Hill and it went relatively smooth so I returned in 2019 to purchase another car. I told him what I wanted and after he quoted some prices on the cars I was interested in, I felt like he was taking my business for granted. I told him if I don't get a decent price then I will purchase a Honda this time from Clear Lake Honda. CL Honda has a brand new dealership and they are eager to make a deal. I also told him that I wanted leather installed in the car since it isn't standard. Clarence starts telling me that will be $1600 extra?!?! Which further confirms he is taking my business for granted. I know it's about $1K for leather so I called a friend's husband who is a GM at a ford dealership and he told me its $895 for leather and there is only one place in town that the dealerships work with. The 2nd time I went in to do a test drive and get some more #'s...Clarence tells me the price is $1400 (previously told me it was $1600 which I knew was BS) extra for leather. Clarence is soooo full of crap that he cant remember his lies. I told him "give me a decent price or I'm going to CL Honda next". I was in and out of the CL Honda dealership within an hour with my car chosen and the price agreed upon. And the leather was $1000 extra from CL Honda. Then I check my phone and Clarence had been calling leaving voicemails etc. I called him back and now he is able to give me a great deal. I told him it was too late and that he should have done that to begin with and not waste my time. As I said before, he took our business for granted. If you really want a Toyota, go to another dealership. If you want a Honda, go to Honda of Clear Lake.

Joan E. Zúñiga Oct 15, 2019

Took my car for an oil change and state inspection almost 2 weeks ago, waited 5 hours without any updates from the advisor during the time. Three days ago, started hearing weird noise from the engine while driving and the car stalls while I was driving to work. Fortunately I was already close to the parking lot at work or else who knows what could've happened if I was driving on the highway. Asked my colleague to help figure out the problem and saw that there was no oil on the dipping stick. Yes, I've been driving the past two weeks with leaking engine oil. Calls AutoNation Toyota and was told to have the car towed to them so they can check on the problem. Tow company that the roadside assistance hired came 3 hours later than they said. Finally my car arrives at the dealer, the advisor in charge of my oil change service calls to ask for details of the issue, says he would call back with an update the next morning, no offers of a loaner if needed assuming that I'll be fine without my car for who know how long. Next morning, NO CALLS AT ALL! So I called his direct line around 9:30am and left a voicemail. After 3 hours of waiting, still nothing, so I called the service line and found out that the advisor had the day off. Are you serious? What kind of service is this? I would've been a fool waiting for his call if I hadn't took the initiative of calling. The worst thing is that the person I spoke to told me she'll call me back after she talks to the technician about the status and the work on my car. So again I waited. After two hours, at 3PM, still no call so I called again and asked for the person who I spoke to, and I was told that she has left for the day. WHAT?! Is this for real? Just because my case was assigned to someone that had the day off means I shouldn't get the service you are supposed to provide? So I nicely asked the person on the phone to please find out what's going on with my car because almost a day has gone by and no one even told me what was the cause of the problem and how it'll be fixed. So the guy puts me on hold, comes back in a couple of minutes and tells me "they're working on it and should be ready next morning, your advisor will give you a call." So I asked if he can at least tell me what they're actually working on, and of course being the advisor that's not responsible for my car says "your advisor will give you a call tomorrow morning." At this point I am speechless and running out of patience, and after an hour I decided to call again and if I don't get an answer I will have to speak with a supervisor who should be able to tell me what's going on, hopefully. Finally, the person who answered my call was very helpful, put me on hold for ten minutes and explained to me the cause of the problem, faulty O-ring on the oil filter from the oil change they provided, told me about the works they had done to make sure the engine is working fine after the damages from the lack of oil, and that my car is ready for pickup. (My car is actually ready to be picked up!) She then transfers me to the service director for more details and ensured that there will be no cost for me since it was the faulty O-ring. So I said I'll be there in 30 minutes (thankfully a colleague of mine offered to drop me off there). I asked the director if I should ask for him when I get there, he says he'll be off by then but ask for this other person. When I got there, asked for this other person, was directed to his desk and told to wait. 10 minutes gone by, this other person is nowhere to be seen, but I do see my keys and paperwork, so we asked a nearby advisor if the guy will be here soon, the nearby advisor was nice enough and offered to help instead of the never-ending wait I've gone through. Although he helped me with getting my car back and the paperwork, he couldn't answer the questions that I had since he doesn't know about my case, if I wanted my answers, I would have to wait who knows how long for the guy who was supposed to help me to come back. I did not want to waste another second of my life dealing with this so asked for the guy, or my actual advisor to give me a call when they're back. At this moment, while writing my review, no follow-up calls, nothing, as if nothing happened. In the end, I got my car back in working condition, crossing my fingers on this since won't really know the damages until other problem occurs. After 2 days of dealing with this mess, it's really disappointing to see how ridiculous their service is, from the oil change to fixing the issue caused by the oil change. Throughout this whole time, no one offered any service or future service, no word about the cost of towing if it's more than what my extended warranty covers, or even a refund of the oil change, as if this whole thing wasn't caused by their faulty piece of equipment that they should've checked. Why should I have suffered for their mistakes when I paid to prevent issues from happening? It feels like I was taken advantage of because I'm an Asian female. I was a loyal customer, bought my car from them 4 years ago, had my services even state inspections done with them, and yet no one wanted to help, what a let down. Hopefully, after sharing this review, no other customer will be treated this poorly and have to go through this unpleasant experience ever.

Yujung Liang Oct 10, 2019

I don't ever leave reviews, but the service I received from toyota's service advisor, RUSS KLOSKIN, was horrendous for the following reasons.. 1. No respect for the customer's time and serves only what/who is conveniently parked closer to him... I had a 7:00 AM appointment (the opening hour of this location) and arrived at 6:42 AM well before the doors opened to make sure I would be the first in line. Evidently, Russ Kloskin likes to quadruple-book and serves clients that are parked closest to his office, before servicing the clients that arrived earlier than the latecomers. 2. Condescending and rude without reason and RELEASED ANOTHER CLIENT'S INFORMATION (full name, address, phone number, car details) Finally met with Russ Kloskin at 7:30 AM only to be told that I am unable to have my one-year-old, 2018 Camry serviced because the cut off mileage for my 2-year warranty service is 25,000 miles and my vehicle reached 25,400 miles (I was on a road trip, hiking in the middle of nowhere big bend national park and thousands of miles away from home when my car reached 25000). I asked Russ if he could give me a grace period, and immediately he laughed in my face and began to lecture me in a condescending tone about how this company produces low-cost service and products and how they would lose money if they were to do this for everyone. He then proceeds to show me ANOTHER CLIENT'S PROFILE and TELLS ME HER FULL NAME and details about her service and his sob-story about how he accidentally ran her car for service as she was slightly over 25,000 miles, similar to my case, and he had to pay out of pocket for the service because what he did was a no-no. I told him that I wasn't interested in him paying for my service. 3. I asked to speak to a supervisor/manager and he refused. (his refusal is against company policy, per Toyota customer service representative) After informing Russ Kloskin that I wasn't interested in him paying for my service, I proceeded to ask if I could speak to a manager, supervisor, or someone that could maybe help me with overriding this strict 25,000 mile cut-off. Russ Kloskin shook his head and gestured no. I repeatedly asked if I could speak to a manager and he repeatedly gestured no and laughed at me. I knew there was no winning this game, as I am not the type to cause a scene to just to make a point, so I got up from my seat, asked for my car keys, and he tried to show me the door. I asked him if he could at least give me a phone number and to my surprise, he actually helped me with that!!!! 4. He walked away from me when I asked him a question. As Russ Kloskin was about to walk to the next client to screw over, I asked him "surely you realize this is BS? I just bought this car a year ago and you can't even direct me to a manager that could speak to me about this?" Russ Kloskin looked at me, and began to walk back to his office, ignoring the client he was about to help. I can't speak for all of Toyota Autonation Gulf freeway, but I can confidently say that RUSS KLOSKIN is UNDERQUALIFIED FOR THIS POSITION. For the following reasons, I give RUSS KLOSKIN A NEGATIVE RATING.

Minh Ý Tran May 17, 2019

My father looked for a used vehicle for week until he located one he liked (2005 Grand Jeep Cherokee); he asked me to accompany him to finalization process to ensure matters were handled suitably. He had spoken to the Internet Salesperson David who refers to himself as "the ranger" on several occasions and had ridden in the vehicle days prior to me assisting him through the purchasing process on January 20, 2014. He is rude and condescending and hung up on me. I have located a few negative reviews about him that are consistent with what we experienced but perhaps not as bad as ours. Autonation Gulf Freeway should be ashamed of its business practices and the lack of safety concern for its customers and their families.We were told that the dealership would not replace the bumper, as they were already losing money on the vehicle. Yet, the manager agreed to fix the bumper and replace the one used tire on the vehicle to match the three new ones already on the vehicle. Shortly thereafter David left us in his office and returned with a new invoice with an added fee for the bumper and the tire. The exact amount I quoted to the manager that I had gotten from the body shop I contacted. David failed to mention added fee on the invoice and instead placed it in front of my father to sign while making small talk about how he wished he could get a deal like us. Having researched the cost bumper, we decided we would accept the added fee and let the dealership replace it. However, while the additional fee was included on the invoice, the documentation to repair and replace the tire was NOT among the paperwork (but merely written on the bottom of the invoice) when attempting to complete the financial transaction with Ray in the finance department. When I brought it to Rays attention he explained that it had to have the managers written approval along with a signature. He then located Mr. M.and requested the documentation. Mr. M. appeared to have been bothered by the request. On the second day after purchasing the vehicle from Autonation Toyota Scion Gulf Freeway, the vehicles horn began sounding arbitrarily in the drive way disturbing us and our neighbors. We first thought someone was attempting to steal it, but after listening to the rhythm sounding from the horn it was that of a femata (long and continuous sound and then changed to vibrato (pulses). This same sound continued while the vehicle was being driven on the freeway and side streets causing it to be a definite safety issue. We're filing a report with the State Attorney's office and TXDMV and Autonation's CEO Mike J. because there is no way this vehicle could pass inspection with the issue with the horn. We have tried to work with the dealership but to no avail. I have been spoken rudely to by David, referred to as a "girl" and abruptly hung up on; And apparently I'm not the first as there are several postings on line about him. I will post the links later and if possible the video/audio recordings. I will also be emailing Mary C., Customer Relations Manager at the Autonation Gulf Freeway location. Shame on you Autonation and such a shame to the brand. My actual rating is -100

Evins Mar 5, 2014

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